BAGGAGE MANAGEMENT SOLUTION

AEROPORTI DI ROMA, FIUMICINO AIRPORT - BAGGAGE OPERATIONS IMPROVEMENT

Fiumicino Airport (FCO), Rome was suffering major challenges with high volumes of mishandled and delayed
bags. In 2008 and 2009, Fiumicinos baggage mishandling rate reached 37 bags per 1,000 passengers. This
situation led to unhappy passengers, increased operational costs, and bad publicity for FCO airport and
Aeroporti di Roma.

ISSUES

SOLUTION

High rates of delayed and

mishandled baggage
especially for transfer baggage.
Missing transfer baggage
messages
Approximately 10% of interline
bags arrived in FCO without a
transfer baggage information
message, causing increased
manual handling and delayed
processing.
No visibility of problems in endto-end baggage process.
None of the major stakeholders at
FCO had a view of the entire
baggage process especially in
relation to transfer baggage.
Inability to monitor and manage
baggage performance SLAs.
Airlines and ground handlers were
unable to monitor the arrival and
transfer baggage processes,
making it impossible to measure
and enforce ground handler SLAs.

SITA BagManager, BagMessage

and BagConnect.
Together, these applications have
delivered major improvements
including:
Tracking the movement of
baggage from check-in through
arrival and transfer to flight
departure.

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Providing baggage handlers

with real-time information on
baggage status, thus helping
them to resolve any issues.
Ground handlers and airlines were
already customers of SITAs
baggage tracing service,
WorldTracer.
This premier application ensures
that bags left behind are quickly
forwarded to the passenger.

BENEFITS
All transfer bags passing
though FCO are scanned and
monitored during arrival,
sortation and make-up, thus
providing accurate baggage
location information to the
airport.

Baggage mishandling rates

have fallen dramatically at
FCO, benefitting passengers,
airlines, ground handlers and
the airport authority.

Cost savings for airlines, as a

result of a major reduction in
the rate of mishandled bags.

Improved end-to-end baggage

processing times using the
SITA solution and its new
baggage handling system for
transfer baggage.

70%
reduction in baggage
mishandling rate.

$36m
saved as a result of
the reduced baggage
mishandling rate.

1,000
bags
saved from being
mishandled every day
since 2009.

HOW DOES IT WORK?

SOLUTION COMPONENTS

CASE STUDY

1. BagManager
SITAs total baggage management system for
airline groups, airports and ground handlers
positively matches bags with departing
passengers, and tracks bags in real time
throughout the airports where it is deployed.
2. BagMessage
SITAs global message distribution system for
airlines, airports and service providers delivers a
communications service between airline
departure control systems and automated
baggage systems worldwide. This distribution of
baggage data is a vital component in the whole
baggage process, enabling the handling of
baggage for sortation, reconciliation and security
screening purposes.
3. BagConnect
SITAs unique system generates and sends
pseudo Baggage Source Messages (p-BSMs)
via BagMessage for bags transferring through
BagConnect-supported airports, but only if a
real transfer BSM is not sent on time by the
airline.
This can significantly reduce problems with the
manual encoding of bags.
4. WorldTracer
The world's leading automated service for
tracing lost and mishandled baggage comprises
modules for tracing, management and claims
investigation.

SITA has delivered a saving of US$36

million for airlines using Leonardo da VinciFiumicino Airport Rome, Italys largest
airport and the main hub for Alitalia.
SITA provided Aeroporti di Roma with its
industry-leading baggage management
solution, including BagManager,
BagMessage, and BagConnect.
The US$36 million savings are the result of
major improvements to baggage processing
introduced by the airport and its partner
airlines since 2010, when IATAs Baggage
Improvement Program and SITAs
integrated baggage technology were
introduced.
Over the past two years, mishandling rates
for airlines using the airport have been
reduced by 70%, with 360,000 fewer bags
mishandled at the airport during 2011
compared with 2009. This delivered
estimated savings to the airlines of US$36
million over the two-year period.
Following the success of the initial solution
provided by SITA, Alitalia decided to adopt
BagManager to provide reconciliation and
loading services for Alitalia bags at FCO.

For more information please contact us at

info@sita.aero

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