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IN COLLABORATION WITH

:

2015 THAILAND
Hotel Industry
Survey of Operations
2014 Financial Year

TABLE OF CONTENTS
MARKET AND SURVEY INTRODUCTION

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SUMMARY OF RESULTS

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BY AVERAGE ROOM RATES

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TABLE 1.2

BY AVERAGE ROOM RATES

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BY LOCATION
TABLE 1.3
TABLE 1.4

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BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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DEPARTMENTAL REVENUES & EXPENSES
TABLE 2.1
TABLE 2.2
TABLE 2.3
TABLE 2.4
TABLE 2.5

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2014 VS 2013
BY AVERAGE ROOM RATES
BY LOCATION (BANGKOK)
BY LOCATION (GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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16
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18
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DEPARTMENTAL EXPENSES
TABLE 3.1
TABLE 3.2
TABLE 3.3

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BY AVERAGE ROOM RATES
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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21
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UNDISTRIBUTED EXPENSES
TABLE 4.1
TABLE 4.2
TABLE 4.3

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BY AVERAGE ROOM RATES
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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24
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ADDITIONAL STATISTICS

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BUSINESS MIX PROFILE

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TABLE 5.1
TABLE 5.2
TABLE 5.3

BY AVERAGE ROOM RATE
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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30
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RESERVATION AND SALES STATISTICS
TABLE 6.1
TABLE 6.2
TABLE 6.3

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BY AVERAGE ROOM RATES
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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33
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NATIONALITY PROFILE
TABLE 7.1
TABLE 7.2
TABLE 7.3

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BY AVERAGE ROOM RATE
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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36
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ROOMS STATISTICS

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TABLE 8.1 BY AVERAGE ROOM RATES
TABLE 8.2 BY LOCATION (BANGKOK & GREATER PHUKET)
TABLE 8.3 BY LOCATION (OTHER THAILAND)

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39
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FOOD AND BEVERAGE STATISTICS I
TABLE 9.1
TABLE 9.2
TABLE 9.3

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PER AVAILABLE ROOM
PER OCCUPIED ROOM
PERCENTAGE OF REVENUE

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42
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FOOD AND BEVERAGE STATISTICS II
TABLE 10.1
TABLE 10.2
TABLE 10.3

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BY AVERAGE ROOM RATE
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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45
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SPA STATISTICS

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TABLE 11.1 BY AVERAGE ROOM RATES
TABLE 11.2 BY LOCATION

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THAILAND HOTEL INDUSTRY SURVEY 2015

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LABOR STATISTICS

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TABLE 12.1 BY AVERAGE ROOM RATE
TABLE 12.2 BY LOCATION

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PRODUCTIVITY ANALYSIS
TABLE 13.1
TABLE 13.2
TABLE 13.3

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BY AVERAGE ROOM RATE
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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52
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ENERGY STATISTICS, SUSTAINABILITY
TABLE 14.1
TABLE 14.2
TABLE 14.3

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BY AVERAGE ROOM RATE
BY LOCATION (BANGKOK & GREATER PHUKET)
BY LOCATION (OTHER THAILAND)

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55
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ENERGY STATISTICS, USAGE
TABLE 15.1
TABLE 15.2

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BY AVERAGE ROOM RATE
BY LOCATION

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FORECAST

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TABLE 16.1 BY AVERAGE ROOM RATE
TABLE 16.2 BY LOCATION

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EXPLANATION OF TERMS AND BASES USED

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PARTICIPATING PROPERTIES

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ABOUT HORWATH HTL – ASIA PACIFIC

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THAILAND HOTEL INDUSTRY SURVEY 2015

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FOREWORD BY THAI HOTEL ASSOCIATION THAILAND HOTEL INDUSTRY SURVEY 2015 3 .

We would like to take this opportunity to thank all participating hotel owners and managers for their support.7 million in 2013 to 24. by far. Despite the Anti-government demonstrations occupying the first half of 2014.horwathhtl. Robert Hecker Managing Director Horwath HTL – Pacific Asia THAILAND HOTEL INDUSTRY SURVEY 2015 4 .FOREWORD BY HORWATH HTL – ASIA PACIFIC Dear Industry Partners. and military Coup d’Etat on 22 May 2014. cushioning the negative impact on the tourism industry.8 million in 2014.asia to learn more about us and other publications that are released throughout the region. we welcome your thoughts. Horwath HTL is delighted to present the 2014 Thailand Hotel Industry Survey of Operations. Finally. followed by the declaration of martial law. We are pleased to announce that this year’s survey includes 142 participating hotels. We look forward to receiving your continued support in this regard. The Thai tourism industry saw a 7 percent decline in visitor arrivals from 26. the situation improved towards the end of this year. the largest survey produced for Thailand. so as to publish an increasingly comprehensive and useful report. suggestions and feedback about this publication and our services. representing an increase of more than 35 percent. which cumulates results of Financial Year 2014 from notable properties across major city and resort destinations in Thailand. We continue to look forward to the growth of this publication each year with better representation across all categories. This makes 2014. Please visit our website www.

Indonesia and Singapore Eric D’Ignazio Country Director Japan Abid Butt Chief Executive Officer Thorsten Kirschke President Asia Pacific Marc Hediger Chief Executive Officer Eric Waldburger President Simon F. Laos. Cooper President and Managing Director Asia Pacific Markland Blaiklock Andrew Hickey Chief Operating Officer Regional Vice President David Shackleton Chief Operating Officer Wayne Buckingham Senior Vice President Asia Pacific Michael Crawford President Asia Pacific Dillip Rajakarier Chief Executive Officer Minor Hotel Group Sherman Ho Director of Development Peter Henley President and CEO Choe Peng Sum Bernold O. Limited President Asia Pacific Barry Robinson Jan Smits Chief Executive Officer Asia. Myanmar and the Philippines Robert Warman Chief Executive Officer Gerard Guillouet Chief Operating Officer Malaysia. Schroeder Chief Executive Officer Chief Executive Officer Martin Rinck President Asia Pacific Neil Jacobs Chief Executive Officer Sarah Kearney Stephen Ho Senior Vice President of Operations Asia Pacific. Vietnam. Middle East and Africa President and Managing Director Wyndham Vacation Resorts Asia Pacific Wyndham Hotel Group South East Asia and Pacific Rim THAILAND HOTEL INDUSTRY SURVEY 2015 5 .ANNUAL STUDY HONORARY ADVISORY BOARD Patrick Basset Chief Operating Officer Thailand. Cambodia. South Korea.

MARKET AND SURVEY INTRODUCTION
TOURISM MARKET
After a successful year for tourism in 2013, Thailand experienced a 6.7 percent decrease in visitor arrivals and a 4.9
percent decrease in tourism receipts. This slump in tourism receipts is attributed to the anti-government protests
during the peak tourism season, from November 2013 to February 2014, and the military curfew implemented
thereafter. Although the unrest was localized to Bangkok, it caused uncertainty about travel to Thailand in general,
affecting tourism across the country.
Tourists from within Asia contributed, by far, the most to the total number of visitor arrivals, following the same
trend as 2013. Approximately 14.5 million of Thailand’s tourists came from its surrounding countries. Within this
group, approximately 6.6 million Southeast Asian residents visited Thailand, followed by 4.2 million from China, and
about 1.1 and 1.2 million from Korea and Japan respectively.
HOTEL MARKET
According to STR Global data, as of September 2014, approximately 101 hotels, comprising about 18 000 rooms,
were introduced into the market. These new hotels were mainly located in Bangkok with 32 percent of new rooms,
and Phuket with 22 percent of new rooms. New supply growth was also expected in beach destinations like Pattaya
and Hua Hin. Occupancy, ADR and RevPAR dropped YoY by -14 percent, -12 percent, and -23 percent respectively.
The performance of the hotel market in Bangkok suffered more than the other regions due to civil unrest, while
resort destinations with direct flights from overseas tended to suffer less. The Thai tourism sector is expected to
recover quickly from the impact, however.
SURVEY ACCURACY NOTES
The benchmark data presented in this survey of operations for the hotel industry offers users a baseline reference
on the operational performance of hotels in each category, by and large. With great emphasis on presenting accurate
benchmarks, the following fundamentals on the results presented should be noted.
Service Charges: In accordance to the Uniform System of Accounts for the Lodging Industry and IRAS’s treatment
of Service Charges as taxable income, all respective departmental revenues, Average Daily Rate (ADR) and Revenue
Per Available Room (RevPAR) are inclusive of Service Charges.
Previous Year Comparisons: The derivation methods of the previous year data (presented in the Summary of
Results), has been retroactively adjusted to be consistent with the current year practice. On this note, the 2013
performance figures shown in this current 2015 study (financial year 2014) might not be identical to the previous
year’s study.
Line Items: Vertical totals and averages may not add up as each average indicator is based on the hotels that
contribute data for each specific line item.
Requisite Sample Size: Each average benchmark figure will only be presented if the number of respondents is more
than 10 percent of the total respondents in the respective column group. Anything less than 10 percent will be
show as Not Available (N/A).
Categories by Number of Rooms: In previous years, we have used number of rooms as a category along with
average daily rates and locations. However, as of 2014, we have chosen not to segment hotels by size to avoid
misleading data. If we rely solely on number of room size, data from hotels in different segments, such as budget
and luxury, could be combined and create false averages. We feel that analyzing hotels based on rate category and
location provides stronger and more accurate data.

THAILAND HOTEL INDUSTRY SURVEY 2015

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REVENUE AND EXPENSE DISTRIBUTION

2014 FINANCIAL YEAR AGGREGATE

Other Food & Beverage, 2%

REVENUE DISTRIBUTION

Telephone, 0.2%

Beverage, 7%

Rooms, 61%

Food, 25%

Spa / Health Club, 2.0%
Rentals & Other
Income 2%

Minor Operated
Departments 2%

EXPENSE DISTRIBUTION
Sales & Marketing 5%

Utilities, 6.8%

Property Operations
& Maintenance 6%

Administrative & General 8%

Rooms, 13.0%

Food & Beverage, 22.0%

EBITDA, 22.7%

Telephone, 0.3%
Spa / Health Club, 1.3%

Minor Operated Departments ,
1.8%

Fixed Charges, 9.4%
Management Fees, 4.5%

THAILAND HOTEL INDUSTRY SURVEY 2015

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SUMMARY OF RESULTS
KEY FINDINGS
In the survey this year, there were 142 participating hotels, resulting in a total of 34,980 available rooms daily.

Room occupancy slumped by 15 percent, YoY. The aggregated performances across all categories resulted
in an occupancy rate of 63 percent. The shortfall in occupancy corresponds with the downturn in
international tourist arrivals, which is generally attributed to the political disorder which lasted for almost
half a year.

The decrease of 10 percent in ADR, affected a 21 percent decrease in RevPAR, YoY. According to tourism
receipts figures reported by the Thai Association, tourists spending by international tourists generally
decreased by at least 1.8 percent YoY. Overall reduced spending can also be seen in the 13 percent decrease
in total revenues PAR. Although total expenses PAR and fixed costs PAR both decreased, the drop in
revenues still resulted in a four percent drop in EBITDA.

TABLE 1.1

2014 VS. 2013

S UMMAR Y OF R E S ULTS
Tota l Number of Hotels
Tota l Number of Ava ila ble R ooms per Da y
Tota l Number of Occupied R ooms per Da y
Occupa ncy
Avera g e Number of Gues ts per Occupied R oom
Avera g e Da ily R oom R a te (THB )
R evP AR (THB )
Avera g e R a te per Gues t Nig ht (THB )
Tota l R evenue per Gues t Nig ht (THB )
Tota l R evenue per Ava ila ble R oom (THB )
Tota l E xpens es per Ava ila ble R oom (THB )
GOP per Ava ila ble R oom (THB )
GOP a s a P ercenta g e of R evenues
F ixed Cos t per Ava ila ble R oom (THB )
E B ITDA per Ava ila ble R oom (THB )

2014
144
35,076
22,108
63%
1.9
3,232
2,037
1,765
2,989
1,288,877
837,589
451,288
35%
123,966
327,323

2013
102
22,800
16,850
74%
1.9
3,580
2,646
1,935
3,007
1,480,106
983,899
496,207
34%
156,910
339,297

% Cha ng e
41%
54%
31%
-15%
2%
-10%
-23%
-9%
-1%
-13%
-15%
-9%
4%
-21%
-4%

Note:
Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on res pondents tha t contribute for ea ch s pecific line items .
GOP : Gros s Opera ting P rofit
E BITDA: E a rning s Before Interes ts , Ta xes , Deprecia tion a nd Amortiza tion

THAILAND HOTEL INDUSTRY SURVEY 2015

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respectively. Hotels in the Under THB 1. with the bulk of hotels in the THB 1. respectively. None of the rate categories managed to exceed an average occupancy of 70 percent. Despite falling average rates. Poor occupancy performance in 2014 has put downward pressure on rates for most hotels.500 category suffered a three percent drop in RevPAR.500 category managed to increase their total revenue per available room. The newly added hotels in this year’s study have also affected YoY change to the overall average statistics. with a YoY drop of seven percent. Hotels in the Under THB 1.500 and THB 3. However. Despite positive rate growth.500 to THB 5. hotels in the Above THB 5. On average the topand bottom-most tiers performed the best at 65 percent and 69 percent.500 category hotels suffering most. hotels in the THB 3. when compared to the previous year. occupancy rates across the board dropped as much as 21 percent. ADR Average rate in the top tier hotels suffered the most.500 to THB 5. on the back of average rate growth.500 to 5.BY AVERAGE ROOM RATES OCCUPANCY In 2014.500 to 5500 category incurred significantly higher expenses per available room and saw GOP per available room drop by six percent. whilst performance in the Above THB 5500 hotels were driven by the strong reduction in total expenses and fixed costs. Hotels in other rate categories were unable to replicate this performance.500 category succeeded in growing RevPAR by five percent. Hotels that dropped rates and achieved a lower YoY occupancy experienced the worst RevPAR performance. by increasing guest spend in other areas of the hotel. with a 28 and two percent. compared to the previous year. Demand for the highest and lowest rate segments was most unaffected in 2014. EBIDTA performance in the Under THB 1500 hotels were driven by strong total revenue growth. hotels in the Under THB 1500 and Above THB 5500 category achieved the strongest EBIDTA performance. hotels in the THB 3. THAILAND HOTEL INDUSTRY SURVEY 2015 9 .500 categories managed to achieve the most positive rate growth. On the other hand. REVPAR RevPAR performance dropped in all but one rate category.

191 38% 469.948 65% 2.980 1.014 2.THB 2500 .626 37% 198.712 487.623 20 2.937 26 6.488 1.8 2.200.182.747 734.169 69% 1.823 589.334 5.587 5.861 76% 1.350 172.774 295.191 516.368 32 8.034 1.598 5.THB 3500 .919 1.629 2.123.286 4.705 5.179 962.982.274 880 757 1.727 45 10.228.490 75% 1.813 34% 130.650 2.4 7.880.905 25 8.433 4.9 4.235 1.914 20 2.506 26 7.THB 2500 .890 1.413 % Cha ng e S UMMAR Y OF R E S ULTS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) Under THB THB 1500 . Deprecia tion a nd Amortiza tion THAILAND HOTEL INDUSTRY SURVEY 2015 10 .8 2.771 262.263 3.049 33% 112.266 31% 49.445 6.784 839.037 731.708 32% 126.041 60% 1.808 102.542 4.179.535 229.9 8.330 2.154 2013 S UMMAR Y OF R E S ULTS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) Under THB THB 1500 .102 1.587 76% 1.218 1.632 66% 1.140 686.773 36% 32.729 5.8 3.Abov e THB 1500 THB 2500 THB 3500 THB 5500 5500 62% 52% 39% -9% -8% 28% 17% 43% 66% 29% 30% 27% -1% 33% 25% 181% 196% 134% -21% 5% -4% -24% -8% 1% -17% -14% -22% -6% -56% -1% -4% 17% 0% -15% 0.088 6.789 31% 541.2 BY AVERAGE ROOM RATES 2014 S UMMAR Y OF R E S ULTS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) Under THB THB 1500 .466 3.288 646.543 182.THB 2500 .802 505.672 318.865.460 1.457 1. Ta xes .858 1.661 1.364 293.472 64% 1.Abov e THB 1500 THB 2500 THB 3500 THB 5500 5500 21 4.266 1.975 3.7 1.138.014 2.248 490.100.404 2.TABLE 1.732 36% 114.266 3.724 2.588 3.111 1.256 1.224 2.THB 3500 .322 35% 43.133 135.204 1.278 76% 1.596 128.735 884.362 179.THB 3500 .054 3.965 16 3.607 1.351 5.233.Abov e THB 1500 THB 2500 THB 3500 THB 5500 5500 13 3.906 245.076 389.476 63% 1.781 407.3% -3% -18% 1% 7% -9% -15% 5% 14% -10% 12% 23% 35% 13% -17% -1% 2% -16% 1% 9% 1% 5% -6% -7% -34% 6% 0% 21% 19% -1% 27% -7% -9% -19% -8% 3% -7% 25% 21% -13% 74% Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on res pondents tha t contribute for ea ch s pecific line items .376 421.9 2. GOP : Gros s Opera ting P rofit E BITDA: E a rning s Before Interes ts .767 1.9 4.968 2.513 715.114 1.9 995 752 531 750 380.

500 and THB 3.500. Krabi. suggesting that hotels in these areas opted to push for yield in 2014. ADR grew in regions such as Hua Hin/Cha Am. This measurable difference in the occupancy performance of Bangkok hotels versus the others serves to highlight the specific effect that political turmoil had on hotels in the capital. Under THB 1500 and THB 3. THAILAND HOTEL INDUSTRY SURVEY 2015 11 . Chiang Rai/Chiang Mai.BY LOCATION OCCUPANCY Occupancy rates generally declined everywhere across the country. occupancy rates in the highest and lowest end hotels in Greater Phuket were relatively healthy at 79 percent and 70 percent. As occupancy fell. Considering the predominance of resort hotels and seasonality of the local market. compared to the other categories in Phuket. Despite the general industry downturn. however. respectively.500 to 5. except in the Under THB 1500 hotel category. ADR As expected.000 to 5. falling RevPAR contributed to a decrease in total revenue per available room. Across the board. such as Hua Hin/Cha Am. Chiang Rai/Chiang Mai.500 hotel category. Despite achieving some of the worst YoY RevPAR performance. In most areas. hotels in Koh Samui still had one of the highest overall RevPAR values at THB 4. However. hotels across Greater Phuket managed to improve their total revenue per available room in 2014 by boosting the performance of other revenue generating departments. ADR in Bangkok reflected a noticeable decline. and Krabi. achieved a reasonable increase in occupancy. rate growth was positive in the Greater Phuket rate categories Under THB 1. low-tier hotels in Bangkok. hotels in Bangkok reflected the decrease in Total Revenue per Available Room. top tier hotels in Phuket. RevPAR performance was saved by rate growth.118. REVPAR In many locations. as well as those in the various Other locations throughout Thailand. suggesting guests’ unwillingness to spend on other goods and services. but this trend was most evident in Bangkok.

042. GOP : Gros s Opera ting P rofit E B ITDA: E a rning s B efore Interes ts .107 217.729 524.417 1.975 511.998 457.014.568 47% 18.998 5.275 1.259 527.7 3.149 400.THB 3000 THB 3000 THB 5500 225% 398% 294% -21% 0% -2% -22% -6% -3% 6% -6% 28% 21% -32% 49% Abov e THB 5500 -11% -4% -24% -21% -1% 4% -17% 4% 6% 2% 7% -6% -8% -19% -2% 20% 26% 44% 14% 23% -12% 1% -25% -17% 12% 26% -3% -13% 68% -27% Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on res pondents tha t contribute for ea ch s pecific line items .116 1.026 3.3 BY LOCATION (BANGKOK & GREATER PHUKET) 2014 S UMMAR Y OF R E S UL TS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) Under THB 1500 7 1.229 2.113 5.451 1.725.022 1.232 117.477 57% 2.262 1.132.074 13 4.380 2.286 223.931 2.689 896.999 Abov e THB 5000 Under THB 1500 3 989 584 59% 1.920 1.796 4.488 1.314 923 747 880 398.412 9 2.0 8.988 42% 55.320 1.THB 3000 THB 3000 THB 5500 4 609 459 75% 2.887 1.192 32% 175.442 269.855 1.755.5 7.647 1.157 4.562.218 1.162 1.701 315.037 28% 265.040 2 516 362 70% 1.770 3.716 31% 148.555 2.579 1.763 1.339.426 2.605 3.424 1.7 1.353 523.709 3.809 60% 1.200 36% 127.016.046 79% 2.647 952.562 639.116 Grea ter P huket THB 1500 .336 Grea ter P huket THB 1500 .439 1.876 312.372 521.918 35% 81.231 1.751 340.417 698.645 B a ng kok THB 1500 .351 818.184 2.257 27% 78.939 2.7 2.233 2.689 1.597 135.016 40% 158.7 5.829.267 926 838 1.339 31% 116.701 312.7 2.225 Abov e THB 5500 6 1.083.0 4.741.287 3.475 192.400 4.672 2.192 3.522 1.000 657 958 532.485 61% 1.7 3.743 % Cha ng e S UMMAR Y OF R E S UL TS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) Under THB 1500 133% 96% 60% -18% -9% 14% -7% 28% 43% -2% -8% 9% 11% -64% 32% B a ng kok THB 1500 .055 1.879 19% 254.183 145.374.842 2.203 73% 1.848 739.256 5.276 36% 46.462 1.688 2.470 2013 S UMMAR Y OF R E S UL TS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) Under THB 1500 3 842 754 90% 1.420.095 683.0 2.045 45% 16.7 1.0 4.948 2.421 2.098 3.008 Abov e THB 5000 5 609 396 69% 1.061 14 4.034 1.111 1.116.344 1.THB 3000 THB 3000 THB 5500 13 3.798 49% 358.035 1.062 181.571 192. Ta xes .956 1.184 352.650.226 5.217.THB 3000 THB 3000 THB 5000 18 4.795.945 72% 2.287 Abov e THB 5500 5 1.792.051 724 69% 2.318 43% 599.553.655 167.340 362.165 152.230 77% 1.066 4.THB 3000 THB 3000 THB 5000 33% 55% 21% -22% 0% -9% -29% -3% 16% -19% -15% -29% -12% -47% -13% -7% 12% -13% -23% -2% -1% -23% 0% 9% -5% -4% -9% -4% -34% 3% Abov e THB 5000 -40% 62% 48% -14% -2% -18% -30% -18% 17% -7% -17% 38% 48% 5% 70% Under THB 1500 -33% -27% -35% -11% -14% 66% 48% 89% 75% 38% 42% 34% -3% -7% 40% Grea ter P huket THB 1500 .670 4.276 40% 16.TABLE 1.664 3.644 2.468 479.631 145.THB 3000 THB 3000 THB 5000 24 7.807 1.794 583.705 B a ng kok THB 1500 .137 551.930 164.261 6.053 2.329 1.506 231.296 1.421 8 2.0 2.568 3.0 792 623 396 501 288.808 60% 2.425 209.997 723.6 1.123.160 3.7 6.712 78% 1.544 595.567 345.437 Under THB 1500 3 705 555 79% 2. Deprecia tion a nd Amortiza tion THAILAND HOTEL INDUSTRY SURVEY 2015 12 .

129.545 604.872 2.099 1.910 221.955 679.361 3.031.574 956.1 3.012.1 3.1 5.968 1.994 692.050 Hua Hin / Cha Am 9 1.TABLE 1.726 1.048 10 1.9 2.510 323.268 439.970 440.610 239.059.406 355.454 682.405 1.310.858 3.290 25% 61.400 % Cha ng e Chia ng R a i / Koh S a mui P a tta ya Chia ng Ma i -13% -30% -41% -15% 17% 29% 9% 7% 22% 12% 13% 0% -1% -32% 19% 25% 51% 41% -7% 6% -32% -37% -46% -47% -35% -35% -35% 0% 43% -57% 100% 102% 63% -19% -8% -11% -28% -4% -4% -25% -23% -28% -4% -46% -22% Others 14 2.537 2.077.367 38% 413.119 598 53% 2.097 1.021.415 38% 289.397 P a tta ya Kra bi 12 3.121 1.233 2.1 3.463 2. Ta xes .752.135 920.085 3.504 1.1 3.834 2.218 2.9 2.4 BY LOCATION (OTHER THAILAND) 2014 S UMMAR Y OF R E S UL TS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) S UMMAR Y OF R E S UL TS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) S UMMAR Y OF R E S UL TS Tota l Number of Hotels Tota l Number of Ava ila ble R ooms per Da y Tota l Number of Occupied R ooms per Da y Occupa ncy Avera g e Number of Gues ts per Occupied R oom Avera g e Da ily R oom R a te (THB ) R evP AR (THB ) Avera g e R a te per Gues t Nig ht (THB ) Tota l R evenue per Gues t Nig ht (THB ) Tota l R evenue per Ava ila ble R oom (THB ) Tota l E xpens es per Ava ila ble R oom (THB ) GOP per Ava ila ble R oom (THB ) GOP a s a P ercenta g e of R evenues F ixed Cos t per Ava ila ble R oom (THB ) E B ITDA per Ava ila ble R oom (THB ) Hua Hin / Cha Am 11 2.421 2.433 2.655 2013 Chia ng R a i / Koh S a mui P a tta ya Chia ng Ma i 8 1.0 8.258 8 785 557 71% 2.9 2.803 7 920 529 58% 2.775 425.261 988.281 1.691 3.467 1. Deprecia tion a nd Amortiza tion THAILAND HOTEL INDUSTRY SURVEY 2015 13 . GOP : Gros s Opera ting P rofit E B ITDA: E a rning s B efore Interes ts .749 508.523 2.982 757.053 1.915 Hua Hin / Cha Am 22% 21% 14% -6% 8% 2% -4% 14% 16% 5% -5% 22% 25% -37% 55% Chia ng R a i / Koh S a mui Chia ng Ma i 7 1.591 31% 87.519 2.465.580 2.364 415.765 1.941 1.440.079 1.652 6.121 1.752 1.294 6 1.565 90% 2.436.305 2.365 309.165 42% 153.322 Kra bi Others 75% 59% 51% -5% -1% 4% -1% -14% -8% 60% 40% 59% 29% 93% 63% 180% 237% 267% 9% -8% -13% -5% -14% -16% -4% -12% -20% 26% 43% -24% Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on res pondents tha t contribute for ea ch s pecific line items .356 65% 2.255 1.185 783 66% 2.346 352.238.360 6.758 435.549 34% 101.957 274.680 1.571 1.681 Kra bi Others 4 579 351 61% 2.923 2.556 73% 1.454 609.006 1.028 5 731 395 54% 2.386 31% 86.765 455.205 353.997 1.441 1.450 59% 1.401.792 525.365 775.627 1.035.176 1.544 1.383.614 2.596 1.659 2.825 2.190 69% 2.610 1.976 385.092.3 3.642 1.249 34% 69.746 1.754 854.383 2.201 284.143 4.644 1.447 40% 166.618 827.969 28% 131.209 41% 83.439 1.2 2.477 638.825 35% 83.016 63% 1.0 3.624 1.623 1.085 2.624 292.458 2.

they were up. where hotels in Chiang Mai / Chiang Rai generated only THB 63. resulting in fewer occupied rooms to distribute the expense over. where hotels were also effective at managing departmental expenses. This is especially prevalent in markets where labour is plentiful and affordable.  Utilities were the second highest UOE amongst most respondents.319. as a percentage of revenues. This allows high end hotels to achieve a much better expense ratio than hotels of lower positioning in the rooms department. despite having one of the lowest per occupied room expense figures. overall UOE Per Occupied Room was only down by seven percent because occupancy was down. This category of hotels also managed to keep food and beverage department expenses the lowest at 65 percent of food and beverage revenue. was highest in Krabi.DEPARTMENTAL REVENUES & EXPENSES ROOMS DIVISION  As an overall average. both sets of hotel achieved similar per occupied room spa revenues. this was a result of lower spend per guest and fewer guests overall. with electricity being the predominant utility cost in all hotels.  Overall. per available rooms expense sat near the overall average. accounting for a one percent drop in food and beverage ratio to Revenue. FOOD & BEVERAGE DEPARTMENT  Overall.  Average labour cost per employee does not increase proportionately with average rate. Food and beverage profit margin. yet on a per occupied room basis. SPA UNDISTRIBUTED OPERATING EXPENSES (UOE)  Although overall UOE Per Available Room was down by 14 percent YoY.  The Asian restaurants in the THB 3500 to 5500 category of hotels generated the highest revenue per cover. THAILAND HOTEL INDUSTRY SURVEY 2015 14 . This proportion was kept relatively low due to the high proportion of resort properties in the sample. fuel and water per guest with fewer guests in the hotel. However.  For Pattaya hotels. This is a result of higher occupancy performance.  Hotels in Koh Samui generated the most spa revenue per available room. food and beverage revenue per available room in Thailand fell by 21 percent. illustrating the similarity in demand for spa treatments between the two areas. at THB 82.  Food and beverage profit margins were highest in the top tier Greater Phuket hotels.500 per available room. hotels could benefit from economies of scale to bring down the utility cost per occupied room. Costs were reduced most in the marketing department. This suggests that the hotel was consuming more energy. rooms revenue constituted 61 percent of total revenue. utilities on a per available room remained the same from 2013. driving a better food and beverage profit to revenue ratio performance of 37 percent when compared to the other tiers of hotel. as a result of high average spends and relatively well managed expenses. With higher overall occupancies.

448 11.344 316.353 -10% -2% -15% -18% -67% 5% 241 34 29 212 45 298 247 33 32 229 128 265 -2% 5% -9% -7% -65% 12% 4% 1% 1% 4% 1% 5% 4% 1% 1% 4% 2% 5% Tota l --------------------------------------------E B ITDA --------------------------------------------R ent & Lea s e P a id 123.297 -4% 1.147 -17% -17% -30% 8% 20% 685 1.975 -11% 3.207 -9% 1.737 1.486 423.060 30.729) 11.785 17.353 88.852 1.303 61.201 -8% 38% 39% 620.356 30.017 2.826 667 (10) 45 79 -10% -14% -22% -7% -90% 79% 33% -80% 34% 9% 79% 36% -18% 35% 47% Tota l --------------------------------------------DE P AR TME NTAL R E VE NUE S AND E XP E NS E S 797.420 7.421 1.3% 2% 2% 2% Tota l --------------------------------------------Depa rtmenta l E xpens es R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 1.054 69.299 363 82 9 122 102 125 3.551 365.340 1.296 22 69 72 -10% -10% -23% 16% 31% 21% 67% 180% 66% 91% 21% 64% 118% 65% 53% Tota l --------------------------------------------Depa rtmenta l P rofit (Los s ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 491.104 745.962 19.539 139.359 -17% -21% -33% -14% -90% 2.105 72.589 8.630 59.741 36.728 342.573 177.286 2.232 1.966 156.288.876 -1% 35% 34% 58.947 283.983 62.TABLE 2.825) 10.597 -5% 100% 100% 166.4% -4% 507 315 366 246 547 402 337 237 -7% -22% 9% 4% 10% 6% 7% 5% 10% 7% 6% 4% Tota l --------------------------------------------Gros s Opera ting P rofit --------------------------------------------F ixed Cha rg es Ma na g ement F ees (B a s e & Incentive) P roperty Ta xes P roperty Ins ura nce R epla cement R es erves (F F &E ) Lea s ed E quipment Other F ixed Cos ts 346.403 22.3% 7% 7% Depa rtmenta l R ev enues R ooms F ood & B evera g e F ood (% F &B) Bevera g e (% F &B) Other F ood & Bevera g e (% F &B) Telephone S pa / Hea lth Club Minor Opera ted Depa rtments R enta ls & Other Income (Net) % Cha ng e 2014 2013 R a tio to R ev enue 2014 % Cha ng e P er Oc c upied R oom Nig ht 2014 2013 % Cha ng e 370 2014 2013 R a tio to R ev enue 2014 2013 THAILAND HOTEL INDUSTRY SURVEY 2015 15 .547 573 (8) 42 8 2.526 (1.059 50.480.475 4.164 8.863 -11% 371 -0.724 5.143 401.273 3.381 470 115 18 106 136 99 -10% -15% -6% -23% -29% -50% 16% -25% 26% 61% 33% 75% 21% 5% 0.289 5.288 496.432 897.2% 2% 2% 2% 60% 34% 71% 14% 15% 0.910 -21% 512 593 -14% 11% 11% 327.984 21.175 26.165 17 80 94 759 1.702 99.560 -15% -28% -0.801 8.818 4.1 2014 VS 2013 DE P AR TME NTAL R E VE NUE S AND E XP E NS E S P er Av a ila ble R oom P er Oc c upied R oom Nig ht 2013 787.877 1.046 (2.131 -16% 2.580 2.519 -7% 27% 27% 451.499 88.647 65.446 582.492 942.396 -4% 62% 61% P er Av a ila ble R oom 2014 2013 % Cha ng e Undis tributed Opera ting E xpens es Adminis tra tive & Genera l Ma rketing Utilities P roperty Opera tions & Ma intena nce 123.458 538.248 29.768 -14% 1.639 34.332 124.808 88.323 339.888 27.037 1.689 25.106 -13% 5.996 144.434 -16% -21% -13% -29% -35% -54% 7% -31% 15% 3.837 2.072 19.649 76.956 200.283 4% 24% 23% 88.384 19.693 106.

402 458.163 20.513 4.692 12.816 70.549 4.186) 287.536 212.364 480 10% 130.591.471 1.130.775 5.157 776 669 676 9% 6% 5% 5% 140.171 38% 420.430 83.010 27.957 64.1% 1% 1% 2% 489.958 26% 832.158 449 4.175 3.496 4.3% 2% 1% 4% 1.311 85 16 10 131 4 148 4% 1% 1% 7% 0.733 5.THB 2500 P AR P OR % R a tio % R a tio 1.722 80.2% 2% 2% 2% 1.322 463 (1.384 467 633 12 37 35 23% 72% 253% 80% 78% 142.457 152.864 2.486 27 167 315 19% 66% 202% 51% 78% Tota l --------------------------------------------Depa rtmenta l P rofit (L os s ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 178.735 929 30% 295.953 32.088 28% 731.896 1.503 2.079 60.636 1.THB 3500 P AR P OR % R a tio THB 3500 .712 36% 646.266 22.616 34% 1.964 110 20 20 126 125 98 4% 1% 1% 4% 4% 3% 54.240 64% 453.574 1.919 1.003 80.834 15% 128.808 436 295 327 188 9% 6% 7% 4% 165.768) 2.239 26% 484.3 72.664 1.582 7.305 16.203 3.117 1.876 157.951 63% 2.950 40.183 36.905 745 24% 293.052 100% 1.575 Abov e THB 5500 % R a tio 78% 35% -120% 24% 16% 60% P AR P OR % R a tio 81% 34% -102% 49% 22% 64% THB 2500 .337 171.652 671 461 492 334 9% 6% 6% 4% 295.1% 3% 3% 2% 1.807 130 2.426 359 166 267 143 12% 5% 9% 5% 103.946 100% 734.973 439 5% 311.234 15.119 2.405 980 217 0.095 34.811 34.729 3.054 11.561 29.487.566 251 (7) 9 11 552.824 1.862 23% 9.0) 31 (33) 80% 31% -8% 34% -56% 840.859 4.566 328.114 3.717 100% 1.THB 5500 P AR P OR % R a tio Abov e THB 5500 P AR P OR % R a tio 53.069 1.075 637 120 13 148 141 164 57% 37% 73% 23% 4% 0.286 (14) 160 88 Tota l --------------------------------------------DE P AR TME NTAL R E VE NUE S & E XP E NS E S 312.799 (3.404 34.2 BY AVERAGE ROOM RATES Under THB 1500 THB 1500 .034 884 714 143 33 5 46 46 57 67% 29% 81% 16% 3% 0.232 26% 516.481 6.148 78.328 228 31 21 121 6 313 5% 1% 0.362 207 7% 114.953 DE P AR TME NTAL R E VE NUE S & E XP E NS E S P AR P OR 321.450 100% 74.830 212 89 172 115 11% 5% 9% 6% 86.266 952 31% 407.831 2.191 528 7% 469.802 3.765 (3.203 11.689 198.573 103.009 14 56 97 20% 69% 108% 66% 156% 230.109 101.970 28.226 1.979 16.047 60.557 1.766 37% 749.370 932 1.051 241.385 1.882 702.065 34 2% 38.156 635.064 38.638 7.623 2.695 38% 21.175 1.037 1.016 579 7.587 10.125 256 91 13 87 64 177 62% 31% 76% 17% 6% 0.803 171.696 82.099 706 36% 281.537 7.THB 2500 THB 2500 .607 16.857 4.972 54.453 699.226 2.149.161 671.258 26% 172.849 2.732 1.193 7.252 (241) 7.207 3.128 10% THAILAND HOTEL INDUSTRY SURVEY 2015 5% 1% 0.368 1.290 23.171 172.305 355 51 40 332 70 153 5% 1% 1% 4% 1% 2% 146.2% 7% 26.829 29.182.813 2.499) 40.032.241 240.185 28.929 42.368 (1.853 28 113 119 22% 65% 220% 76% 84% 384.457 12.927 (9.378 42.672 Depa rtmenta l R ev enues R ooms F ood & B evera g e F ood (% F &B) Bevera g e (% F &B) Other F ood & Bevera g e (% F &B) Telephone S pa / Hea lth Club Minor Opera ted Depa rtments R enta ls & Other Income (Net) Undis tributed Opera ting E xpens es Adminis tra tive & Genera l Ma rketing Utilities P roperty Opera tions & Ma intena nce Tota l --------------------------------------------Gros s Opera ting P rofit --------------------------------------------F ixed Cha rg es Ma na g ement F ees (B a s e & Incentive) P roperty Ta xes P roperty Ins ura nce R epla cement R es erves (F F &E ) Lea s ed E quipment Other F ixed Cos ts Tota l --------------------------------------------E B ITDA --------------------------------------------R ent & Lea s e P a id % R a tio Under THB 1500 P AR P OR % R a tio % R a tio 77% 28% -153% 20% 22% 62% THB 1500 .772 2.274 619 514 64 45 2 36 12 38 Tota l --------------------------------------------Depa rtmenta l E xpens es R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 490.TABLE 2.729 31.629 29.030 40% 1.877 113.800 1.251 556 29% 223.965 129.685 2.991 512.477 40.628 (7.072 9.497 36% 246.880.435 2.605 100% 3.396 6.3% 10% 16 .694) 2.404 13.THB 3500 THB 3500 .195 34.909 7.888 21.102 7.554 3.202 280 6% 100.038 52.988 P OR 4.1% 1% 2% 2% 695.841 575 61 60 385 (33) 1.330 2.535 22.320 44.200.739 3.852 22.972 110.718 3.813 3.355 39.123.322 684 35% 229.918 15.579 3.949 121.787 8.975.021 13.081 155.093 11.014 136 13 327 403 206 62% 30% 70% 27% 4% 0.001 1.722 964.654 1.070.915 44.1% 7% 87.380 96.398 978 (15) 36 23 1.146 597 1.5 12 5 77% 35% 14% 33% 49% 377.154 2.5% 3% -0.5% 3% 0.667 294 401 2 24 7 23% 65% 86% 67% 51% 112.321 165 5% 67.064 259.097 43.459 268.213 350.828 8.469 1.625 1.727 508 27% 179.748 1.351 1.596 176 8% 49.826) 8.THB 5500 P AR P OR P AR P OR P AR 65% 32% 83% 10% 7% 0.191 4.

037 3.983 25% 209.526 371 1.338 53% 45.841 70.262 125 32 22 108 7 156 4% 1% 1% 4% 0.633 65.261 993 793 806 391 8% 7% 7% 3% 134.616 1.2% 4% 74.02% 0.998 1.323 358 17 306 201 187 47% 47% 70% 11% 3% 0.082 7.800 837.069 59% 906.460) 12.4% 0.234 10% 192.244 38.145 22.187.864 620 549 551 255 9% 8% 8% 4% 213.644 3.089 665.191 31% 723.785 13.555 26.338 (6.529 120.727 43.335 5.3% 4% N/A 6% 17 .040 12.091 (16) 57 60 77% 36% -97% 47% 30% Tota l --------------------------------------------- 343.355 28% 25.154 122.860 13.454 340 50 45 181 57 152 5% 1% 1% 3% 1% 2% 60.142) 1.796 2.889 173.001 42% 1.473 1.328 (2.731 33.278 686 N/A 1.1% 3% 2% 2% Tota l --------------------------------------------Depa rtmenta l E xpens es R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 521.112 910 151 58 10 38 74 97 63% 31% 82% 4% 2% 0.TABLE 2.369 374.132 9.811 4.586 210.670 285.2% 1% 29.870 1.199.553.040 2.775 (2.377 8.888 175.380 2.847 23.675 1.491 3.311 3.507 19.799 1.384 34.534 7.257 1.THB 5000 % R a tio P AR P OR Abov e THB 5000 % R a tio P AR P OR % R a tio 337.4% 1% 513.345 845 1.074 623 18% 362.544 3.758 32.603 997 264 3 N/A 6 79% 40% 62% N/A 64% 390.218 1.874 3.3% 1% 2% 3% 797.265 1.737 (28) 102 82 282 3 36 451 N/A 746 THAILAND HOTEL INDUSTRY SURVEY 2015 76% 31% -168% 33% 41% 2% 0.183 341 10% 116.695 35.751 655 7.829 426.199.705 722 37% 145.340 532 7% 265.1% 0.046 105.339 2.977 1.999 1.258 42.193 8 8% 75.803 97.2% N/A 0.911 170.022 1.693 68.151 668 34% 339.405 5.THB 3000 % R a tio P AR P OR THB 3000 .676 16.651 (3.763 55.320 8.267 658 552 58 54 4 N/A 8 21 65% 34% 84% 3% 3% 0.257 964 27% 479.686 297 (9) 14 (9) 76% 27% -85% 35% -15% 612.267 N/A 160.553 139.041 2.571 63 3% 78.900 2.201 5.243 15.952 27% 642.414 40.144 58% 1.640 5.287 531 815 19 24 83 24% 73% 185% 65% 115% 184.506 147.060 24.252 639 150 16 115 181 177 51% 43% 74% 9% 2% 0.316 4.260 238.078 188.123 3.835 17.810 39.550 1.568 14.950 32 58 120 23% 64% 197% 53% 70% 282.847 100% 72.276 785 40% 223.105 31% 426.568 5.184 492.365 40.771 9 5% N/A N/A N/A F ood (% F &B ) B evera g e (% F &B ) Other F ood & B evera g e (% F &B ) Telephone S pa / Hea lth Club Minor Opera ted Depa rtments R enta ls & Other Income (Net) Undis tributed Opera ting E xpens es Adminis tra tive & Genera l Ma rketing Utilities P roperty Opera tions & Ma intena nce Tota l --------------------------------------------Gros s Opera ting P rofit --------------------------------------------F ixed Cha rg es Ma na g ement F ees (B a s e & Incentive) P roperty Ta xes P roperty Ins ura nce R epla cement R es erves (F F &E ) Lea s ed E quipment Other F ixed Cos ts Tota l --------------------------------------------E B ITDA --------------------------------------------R ent & Lea s e P a id 917.830 45 204 119 24% 69% 268% 67% 59% Tota l --------------------------------------------Depa rtmenta l P rofit (L os s ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 178.041 28.366 11.533 100% 1.273 504 26% 256.580 25.034 11.203 172 87 159 106 9% 4% 8% 5% 96.145 100% 2.509 47% 265.279 2.701 1.961 43.956 100% 818.567 3.006 3.873 3.750 4.067 17.450 996 N/A 2.121 18% 14.807 7.464 41% 656.023) 3.632 11.686 415 219 321 150 12% 6% 9% 4% 135.229 311 N/A 731 270 395 1 N/A 3 21% 60% 38% N/A 36% 123.895 25.3 BY LOCATION (BANGKOK) DE P AR TME NTAL R E VE NUE S & E XP E NS E S Depa rtmenta l R ev enues R ooms F ood & B evera g e B a ng kok Under THB 1500 P AR P OR THB 1500 .400 5.833 6.206 43 3% 63.365.887 1.462 9.007 77.095) 22.501 825.288 5.660 23% 457.288 66% 479.482 2.735 84.2% 2% 2% 2% 1.771 257.562.779 97 19 11 1 4 29 5% 1% 0.945 34.800 74.151 50.

316 --------------------------------------------Gros s Opera ting P rofit 181.339.676) 1.105 90.4 BY LOCATION (GREATER PHUKET) DE P AR TME NTAL R E VE NUE S & E XP E NS E S Under THB 1500 P AR Depa rtmenta l R ev enues R ooms F ood & B evera g e P OR THB 1500 .239 63.276 195.083.828 57.5% 5% 1% 0.664 P roperty Ta xes N/A P roperty Ins ura nce N/A R epla cement R es erves (F F &E ) 16.417 843 672 159 14 5 68 37 232 67% 23% 80% 4% 0.315 882 554 505 680 8% 5% 5% 6% 446 29% 235.3% 165.158 21.554 52.982 436.373) 12.553 100% 952.948 2.225 2.043 156 26 18 83 2 250 4% 1% 0% 3% 0.375 (5.930 64 4% 55.284 66.048.731 178.988 1.623 336 N/A (5.776 4.2% N/A 0.070 R enta ls & Other Income (Net) 3.024 (2.130 2.351 1.132.THB 5500 % R a tio P AR P OR Abov e THB 5500 % R a tio P AR P OR % R a tio 336.200 31 7% Undis tributed Opera ting E xpens es Adminis tra tive & Genera l Ma rketing Utilities P roperty Opera tions & Ma intena nce Tota l 114.031 2.185 4.045 9.828 232 154 1 N/A 26 18% 70% 46% N/A 356% 131.587 100% 1.166 F ood (% F &B ) 48.179 23.551 36 6% 222.470 2.137 3.908 100% 59.401 615.828 34.499 39.512 36.295 7.472 1.188 1.580 495 564 7 60 74 20% 67% 151% 88% 198% 228.599 105.3 2 N/A 4 14 85% 14% 86% 2% 0.740 304 64 36 347 122 23 4% 1% 0.961 889 25% 463.217 (9.947 106.574 18.826 3.900 211.869 2.789) 5.700 Other F ood & B evera g e (% F &B ) 81 Telephone 626 S pa / Hea lth Club N/A Minor Opera ted Depa rtments 1.866 1.035 74.170 51.694 1.758) 1.349 42.142 809 81 15 222 200 184 67% 28% 71% 7% 1% 0.2% 2% 1% 2% 2.521 4.684.833 41.511 127.325 149.303 33.220 146.930 Lea s ed E quipment N/A Other F ixed Cos ts N/A Tota l --------------------------------------------E B ITDA --------------------------------------------R ent & Lea s e P a id 82% 30% 54% N/A -256% THAILAND HOTEL INDUSTRY SURVEY 2015 18 .307 545.900 16 127 221 19% 63% 106% 57% 110% Tota l --------------------------------------------Depa rtmenta l P rofit (Los s ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 102.903 385.594 23% N/A N/A N/A 6.539 1.773 56.057 15.421 1.188 33% 652.238 19.038 232.045 --------------------------------------------F ixed Cha rg es Ma na g ement F ees (B a s e & Incentive) 12.107 1.02% 0.479 5% 1% 1% 2% -1% 16% 16.544 290 N/A 6.374 (986) 3.571 37% 1.790 870.143 25.746 401 26% 315.803 596.486) 443.4% 0.238 17.083.314 219 189 30 0.150 9.3% 1% 641.755.255 67% 52.567 209 6% 127.256 3.848 2.317 18.451 473 65.THB 3000 % R a tio P AR P OR Grea ter P huket THB 3000 .360 223.391 1.386 B evera g e (% F &B ) 7.417 (20.400 67% 1.975 507 7% 599.275 10.318 4.753 7.073.517 36% 1.453 63.055 59.818 902 1.011 29% 739.168 3.321 25 1% 108.TABLE 2.449 7.131 (1) 95 (20) 81% 37% -6% 43% -10% Tota l --------------------------------------------- 295.591 24% 706 45% 400.336 159.826 26% 744.922 279 (3) 8 (36) 80% 33% -51% 12% -98% 844.332 86.070 20% 164.485 2.816 648 417 419 342 9% 6% 6% 5% 253.200 2.915 100% 3.483 324.520 24 87 66 21% 65% 162% 64% 106% 399.026 (671) 2.719 501 131 15 136 62 165 61% 34% 73% 7% 2% 0.664 43% 51 N/A N/A 64 N/A N/A 3% N/A N/A 4% N/A N/A 41.102.576 34.1% 2% 1% 6% 1.344 63% 2.201 21.894 4.988 15.082 65 1 N/A (22) 510.942 331 140 223 196 9% 4% 6% 5% 164.706 1.361 1.652 33% 277.03% 7% 77.116 642 41% 345.950 6.904 61.328 831 (9) 50 (4) 79% 35% -62% 36% -6% 1.880 (273) 27.152 74% 636.184 4.959 6.1% 2% 2% 2% Tota l --------------------------------------------Depa rtmenta l E xpens es R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 398.683 16.569 18.511 42% 639.301 36% 511.166 3.229 2.274 16.342 1.843 571 73 67 234 (72) 1.933 19.794 37.763 6.685 20.029 205 71 100 70 13% 5% 6% 5% 87.

228 87.481 7.932 1.655 1.979 520.1% 3% 1% 2% 931 20.900 41% 788.457 27% 440.686 152.095 6 312 125 168 0.675 61.170 28.324 429.811 34% 854.731 100% 988.490 242 68 22 162 15 123 64% 78% 34% -170% 57% 65% 64% P AR Koh S a mui P OR % R a tio 82% 29% -238% 44% 20% 66% P AR P a tta ya P OR 589.424 187.612 24.272 115.541 21.569 30% 627.482.403 7.465.610 100% 198.709 29% 305.03% 2% 3% 2% Tota l --------------------------------------------Depa rtmenta l E xpens es R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 1.132 509 28 37.812 586 346 387 250 11% 7% 7% 5% 247.077 544 (7) 36 (25) Tota l --------------------------------------------DE P AR TME NTAL R E VE NUE S & E XP E NS E S 938.058 2.923 1.5% 2% 59.137 4.891 3.827 2.775 334 5% 69.833 524 802 7.970 48.969 560 232 274 281 10% 4% 5% 5% 94.949 417 25% 21% 155.509 116.532 37.441 5.574 5.444 (306) 3.778 6.468 43.752.910 413 9% 425.265 40% 309.223 446 26% 80 5% 17.160 (1.149 27 2% 63.509 966 535 496 450 11% 6% 6% 5% 88.364 18.502.358 54.166) 2.797 16.927 2.729 5 152 140 117 0.930 36% 755.733 787 1.591 1.5 BY LOCATION (OTHER THAILAND) Hua Hin / Cha Am P AR P OR % R a tio Chia ng R a i / Chia ng Ma i P AR P OR % R a tio 986.445 641 394 386 288 11% 7% 7% 5% 114.742 7.800 299.438 42.5% 4% 35% 4% 89.585 82.447 2.137 70.511 312.620 2 104 134 73 0.179 3.568 359.704 63% 30% 563.803 1.282 493 (10) 177 375 1.012 42.133 9 68 158 21% 68% 586% 61% 114% Tota l --------------------------------------------Depa rtmenta l P rofit (Los s ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Depa rtments 527.319 31.173 63.110 1.102 7.3 46.475 1.924 96.0 1.147 1.3 14% N/A N/A N/A 4.238.811 2.158 971 24% 411.828 100% 1.871) 3.173 27.946 15.482 20.237.454 5.104.4% 0.367 3.253 67 3% 62 5% 8.016 96.634 3.296 1.259 1.513 183.649 67% 28% 573.515 6 96 89 74 0.360 (5.3% 3% 0.401 15.000) 35.752 1.2% 146.296 77% 104.302 67% 26% 728.069 75% 419.193 5.617 5.523 311 14.529 N/A 45.531) 8.3 12% 317.140 14 80 82 20% 69% 216% 84% 93% 128.071 74.4% 0.084 (2.069 100% 1.985 590.083 140.9 176 100 18% 71% 338% 56% 80% 138.659 41% 692.158 3.1% 5% 11% 2% 1.630 P a tta ya P OR % R a tio 65% % R a tio P AR 1.792 545 10% 87.413 78.1 2% 129.4% 1% N/A N/A 4% 130.132 68% 28% 1.091 6 142 179 19% 64% 119% 93% 128% 118.3% 0.5 83 35 99 0.955 4.969.328 744.048 1.437 41.810 33.912 613 (1) 10 (39) 81% 36% -19% 7% -28% 445.397 1.896 2.572 2.1% 3% 2% 2% 328 24.070 22.587 40.402 48.631 3.190 467 0.651 14.582 128.487 19.941 1.382 P AR Kra bi P OR Kra bi P OR % R a tio % R a tio P AR P AR Others P OR Others P OR % R a tio 18% 79% 32% -486% 39% -14% 59% % R a tio 336 212 299 183 8% 5% 7% 4% 171.249 1.911.119 37% 407.406 314 7% 166.678 57% 36% 295.804 137.001 4.686 189 23 30 435 159 27 4% 1% 1% 7% 1% 0.065 4.936 1.222 2.365 421.614 1.777 6 313 582 101 0.690 29% 284.913 73.439 35% 648.267 27% 439.988) 2.946 34% 381.434 3.9 149 961 157 5% 0.240.121 8.500 113.634 71% 231.717 20% 355.645 157.330 38% 4% 1% 0.327 2.759 35.300 9.136 80% 510 31% (8) -116% 16 16% 6 7% 444.771 13.477 4.985 1.824 660 (15) 137 24 81% 29% -94% -2% -44% 890.023 35% 353.374 5.8 615 74 541 6% 0.627 1.3 85 54 19% 71% 194% 102% 144% 214.7 20.354 48.050 1.594 306 20 19.122 330 15% THAILAND HOTEL INDUSTRY SURVEY 2015 19 .5 141.1% 2% 2% 1% 1.719 30% 221.747 702 1.261 4.574 3.434 55% 27% 1.195 67.244 (3.222 84 5% 1.595) (19) 696.345 33% 525.077.310 100% 2.894 18.357.201 355 7% 413.9 35 N/A 263 6% 0.175 71% 208.732 659.587 414.347 24% 271.724 100% 1.035.079 6.186 1.825 2.314 605 26% 18% 136.265 659 941 16 136 206 22% 66% 270% 43% 35% 265.749 (1.980 72.721 3.812 202 13 19.066 69.942 2.642 20.681 1.859 15.139 20.4% 0.457 9.962 83.858 2.4% 5% 1% 7% DE P AR TME NTAL R E VE NUE S & E XP E NS E S Depa rtmenta l R ev enues R ooms F ood & B evera g e F ood (% F &B) Bevera g e (% F &B) Other F ood & Bevera g e (% F &B) Telephone S pa / Hea lth Club Minor Opera ted Depa rtments R enta ls & Other Income (Net) Tota l Gros s Opera ting P orfit --------------------------------------------F ixed Cha rg es Ma na g ement F ees (B a s e & Incentive) P roperty Ta xes P roperty Ins ura nce R epla cement R es erves (F F &E ) Lea s ed E quipment Other F ixed Cos ts Tota l --------------------------------------------E B ITDA --------------------------------------------R ent & Lea s e P a id 60.500 75.231 72% 277.550 1.736 443 224 328 288 10% 5% 7% 6% 257.3% 83.552 331 (981) (4) (314) (1) (4.036 30.358 874 77% 376.909 1.710 Hua Hin / Cha Am P AR P OR % R a tio Chia ng R a i / Chia ng Ma i P AR P OR % R a tio Koh S a mui P AR P OR % R a tio Undis tributed Opera ting E xpens es Adminis tra tive & Genera l Ma rketing Utilities P roperty Opera tions & Ma intena nce 161.4% 6% 2% 9% 40.562 3.635 46.749 1.858 212.470 5.941 43.080 (11.620 169.241 127.367 P AR 2.626 86.708.970 1.867 85.209 1.443 31% 53.456 1.005 286.104.628 1.290 292 23 25 292 49 518 5% 0.238 26.030 22% 34.555 333.096 36% 376.034 1.438 279.969 43.380 1.1% 2% 1% 2% 1.2 25.659 15.900 3.614 18% 83.736 1.773) 36.000 2.017 298 3% 53.826 550 1.612 63% 581.777 3.529 1.488 3.447 28% 508.195 216.889 5.059 243.307 99.899 56.759 202 57 61.TABLE 2.

318 10.039 3.149.162 1.726 40.549 Rooms Department Payroll & Related All Other Expenses 685 302 384 294 138 161 467 214 253 597 282 315 932 386 546 1.241 67.824 1.207 92.292 218.404 6.588 67.371 3.655 93.6 12 3 12 4 14 6 9 1 28 9 17 6 27 11 20 3 Spa / Health Club Cost of Sales Payroll & Related All Other Expenses 80 9 52 21 24 7 18 4 37 6 26 7 56 6 37 13 113 11 68 34 167 17 118 36 Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 94 36 38 42 7 5 5 5 35 15 25 11 97 28 34 48 119 40 30 60 315 152 104 65 2.382 2.075 230.403 2.446 178.183 1.246 152.114 8.787 762 2.193 175.362 34. THAILAND HOTEL INDUSTRY SURVEY 2015 20 .823 26.701 174.629 2.538 257.879 7.146 6.687 4.929 2.874 766 8.155 66.156 165.010 2.529 491.818 16.857 5.486 843 264 1.917 13.165 444 97 469 166 401 185 25 138 53 633 253 38 279 87 1.114 1.009 389 67 413 140 1.502 15.112 240.497 Rooms Department Payroll & Related All Other Expenses 21% 9% 12% 23% 11% 12% 23% 11% 12% 20% 10% 11% 22% 9% 13% 19% 8% 11% F&B Department Food Cost1 Beverage Cost2 Payroll & Related All Other Expenses 67% 34% 27% 26% 9% 65% 36% 39% 22% 8% 72% 35% 26% 29% 10% 69% 35% 26% 28% 9% 65% 34% 27% 25% 9% 66% 32% 26% 27% 10% Telephone Department Cost of Sales Payroll & Related All Other Expenses 180% 60% 106% 33% 86% 29% 472% 75% 253% 69% 236% 73% 108% 44% 58% 9% 220% 68% 120% 49% 202% 83% 120% 17% Spa / Health Club Cost of Sales Payroll & Related All Other Expenses 66% 7% 44% 17% 67% 10% 54% 11% 80% 9% 57% 16% 66% 7% 43% 16% 76% 7% 46% 23% 51% 6% 37% 11% Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 91% 35% 28% 33% 51% 35% 48% 45% 78% 34% 38% 18% 156% 45% 47% 69% 84% 28% 20% 41% 78% 38% 25% 16% TOTAL 3 38% 36% 38% 37% 40% 36% TOTAL PER OCCUPIED ROOM NIGHT TOTAL RATIO TO DEPARTMENTAL REVENUE 1 As a % of Food Revenue 2 As a % of Beverage Revenue 3 As a % of Total Revenue Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item.634 6.241 Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 22.457 51.370 9.616 5.466 16.853 708 173 707 266 2.109 692 Spa / Health Club Cost of Sales Payroll & Related All Other Expenses 19.722 4.164 4.762 13.1 BY AVERAGE ROOM RATES By Rate Category DEPARTMENTAL EXPENSES All Hotels Under THB THB 1500 - THB 2500 - THB 3500 - Above THB 1500 THB 2500 THB 3500 THB 5500 5500 PER AVAILABLE ROOM Rooms Department Payroll & Related All Other Expenses 166.865 F&B Department Food Cost Beverage Cost Payroll & Related All Other Expenses 283.596 29.861 9.630 15.330 11.561 23.109 34.078 9.158 1.503 647 856 F&B Department Food Cost Beverage Cost Payroll & Related All Other Expenses 1.014 80.587 361 2.006 372 Telephone Department Cost of Sales Payroll & Related All Other Expenses 17 6 14 4 2 0.6 8 1.521 8.290 1.127 Telephone Department Cost of Sales Payroll & Related All Other Expenses 4.956 8.610 74.818 108.958 4.166 75.121 23.828 1.292 12.072 1.025 384.030 4.384 3.377 135.404 1.228 932 449 151 1.557 38.431 3.534 30.681 8.176 27.705 1.435 60.800 420.339 42.735 3.662 635.402 95.143 95.843 98.099 281.766 3.758 114.667 1.150 42.758 8.396 215.679 65.088 1.220 315 7.664 749.798 9.171 1.981 142.258 458.586 101.476 60.575 6.971 21.017 706 1.477 33.191 40.660 2.219 1.DEPARTMENTAL EXPENSES TABLE 3.432 112.158 46.947 73.

371 12.287 36.880 282.512 2.496 3.171 25.868 178.578 951 7.544 19.046 31.772 653 6.179 1.949 106.151 339.860 936 4.342 13.683 3.453 3.534 169.126 73.706 56.073 23.903 94.683 69.183 3.900 698 212 735 255 Telephone Department Cost of Sales Payroll & Related All Other Expenses 1 0.462 286.580 6.048.480 49.367 9.727 3.835 188.307 157.845 5.648 68.641 159.660 5.521 200.2 BY LOCATION (BANGKOK & GREATER PHUKET) By Location DEPARTMENTAL EXPENSES Under THB Bangkok THB 1500 .463 85.135 4.988 1.392 38.291 134.648 6.345 8.018 6.923 Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 731 681 N/A 139 19.332 385.511 2.TABLE 3.749 16.254 71.643 228.252 16.507 644 4.220 21.287 5.675 5.616 4.428 21.THB 3000 - Above THB Under THB Greater Phuket THB 1500 .961 25.545 148.229 52.652 Rooms Department Payroll & Related All Other Expenses 21% 9% 13% 24% 11% 13% 23% 10% 13% 24% 10% 13% 18% 6% 11% 20% 10% 11% 21% 9% 13% 19% 8% 12% F&B Department Food Cost1 Beverage Cost2 Payroll & Related All Other Expenses 60% 35% 25% 18% 10% 73% 36% 24% 31% 9% 64% 34% 23% 23% 11% 69% 34% 25% 27% 12% 70% 41% 27% 26% 6% 67% 32% 28% 28% 9% 65% 33% 34% 25% 8% 63% 33% 26% 24% 8% Telephone Department Cost of Sales Payroll & Related All Other Expenses 38% 22% N/A 105% 185% 64% 97% 35% 197% 61% 106% 38% 268% 106% 150% 12% 46% 46% N/A N/A 151% 90% 204% 35% 162% 64% 83% 22% 106% 58% 52% 6% Spa / Health Club Cost of Sales Payroll & Related All Other Expenses N/A N/A N/A N/A 65% 5% 47% 14% 53% 3% 38% 12% 67% 2% 31% 33% N/A N/A N/A N/A 88% 3% 61% 23% 64% 11% 37% 16% 57% 6% 40% 11% Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 36% 33% N/A 5% 115% 30% 30% 61% 70% 23% 14% 39% 59% 11% 38% 10% 356% N/A 102% 254% 198% 63% 101% 52% 106% 51% 37% 19% 110% 23% 45% 41% TOTAL 3 34% 41% 42% 47% 26% 33% 37% 33% PER AVAILABLE ROOM TOTAL PER OCCUPIED ROOM NIGHT RATIO TO DEPARTMENTAL REVENUE 1 As a % of Food Revenue 2 As a % of Beverage Revenue 3 As a % of Total Revenue Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item.721 12.170 4.078 57.205 12.980 20.291 25.509 401 1.501 122.483 687 154 77 8 57 12 564 213 44 262 73 1.435 448 290 290 N/A N/A 1.958 32.204 8.874 19.349 4.571 3.285 14.391 549 842 F&B Department Food Cost Beverage Cost Payroll & Related All Other Expenses 395 196 15 121 63 815 329 37 366 109 1.772 43.401 26.818 8.107 131.466 3.146 545.069 6.315 26.040 2.860 59.569 6.601 241.869 1.257 63.095 274 Spa / Health Club Cost of Sales Payroll & Related All Other Expenses N/A N/A N/A N/A 5.464 3.954 4.001 5.223 3.746 315.63 19 7 11 4 32 10 19 6 45 18 25 2 1 1 N/A N/A 7 4 6 2 24 10 15 4 16 9 10 0.720 43.414 60.854 211.9 Spa / Health Club Cost of Sales Payroll & Related All Other Expenses N/A N/A N/A N/A 24 3 17 5 58 4 42 13 204 9 95 102 N/A N/A N/A N/A 60 2 42 16 87 15 51 21 127 14 89 24 Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 3 2 N/A 0.637 65.959 146.688 16.440 3.467 123. THAILAND HOTEL INDUSTRY SURVEY 2015 21 .850 2.943 N/A N/A N/A N/A 15.325 61.830 1.328 332 1.188 2.499 21.517 6.637 11.128 147.188 652.811 76.5 83 22 27 53 120 40 26 74 119 22 76 21 26 N/A 7 18 74 24 58 24 66 32 24 12 221 47 91 83 TOTAL 668 1.070 39.128 Telephone Department Cost of Sales Payroll & Related All Other Expenses 311 183 N/A 907 4.593 319.201 2.895 1.491 1.400 1.065 14.414 16.THB 3000 - Above THB 1500 THB 3000 THB 5000 5000 1500 THB 3000 THB 5500 5500 Rooms Department Payroll & Related All Other Expenses 72.244 70.045 2.706 F&B Department Food Cost Beverage Cost Payroll & Related All Other Expenses 105.613 399.441 184.325 19.045 1.426 825.487 154.205 43.201 102.377 32.311 569 742 232 83 149 495 232 262 902 371 530 1.933 579 11.520 576 170 581 194 1.265 656.258 426.829 77.132 149.187.950 774 149 705 322 3.555 915 9.826 Rooms Department Payroll & Related All Other Expenses 270 119 164 531 249 282 845 356 489 1.7 N/A 3.025 1.828 N/A 1.

105 5.336 2.560 Spa / Health Club Cost of Sales Payroll & Related All Other Expenses 20.967 119.972 18.946 1.725 33.708 16.270 54.240 4.935 24.259 78.754 16.374 135.316 N/A 1.296 755.138 TOTAL 527.091 410 124 423 134 1.859 81 2.585 7.119 1.064 13.306 71.653 6.858 65.642 527 179 724 212 802 298 69 347 87 1.265 22.670 1.446 214.058 407.091 27.649 95.771 957 13.260 41.365 123.722 17.562 98.372 1.836 183.140 390 107 476 166 941 363 82 369 131 1.574 421.716 20.733 13.515 1.587 9.4 13 13 Spa / Health Club Cost of Sales Payroll & Related All Other Expenses 80 10 54 16 136 49 88 30 176 16 120 41 85 4 56 25 142 39 73 30 68 6 51 16 Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 82 53 33 13 206 116 73 51 100 66 46 7.783 129.358 11.137 265.005 88.872 22.862 286.914 12.439 2.097 15.555 100.948 25.860 33.490 212.3 BY LOCATION (OTHER THAILAND) By Location DEPARTMENTAL EXPENSES Hua Hin / Chiang Rai Cha Am / Chiang Rooms Department Payroll & Related All Other Expenses 198.147 95.794 Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 20.930 2.378 27.683 10.810 1.805 6.900 Rooms Department Payroll & Related All Other Expenses 20% 9% 11% 22% 10% 13% 18% 8% 9% 19% 9% 10% 19% 9% 10% 21% 11% 10% F&B Department Food Cost1 Beverage Cost2 Payroll & Related All Other Expenses 69% 33% 26% 29% 10% 66% 34% 26% 26% 9% 71% 32% 30% 31% 9% 71% 34% 34% 31% 8% 64% 33% 28% 25% 8% 68% 34% 28% 27% 9% Telephone Department Cost of Sales Payroll & Related All Other Expenses 216% 33% 148% 42% 270% 75% 199% 67% 338% 126% 177% 79% 194% 21% 186% 15% 119% 80% N/A 157% 586% 25% 408% 461% Spa / Health Club Cost of Sales Payroll & Related All Other Expenses 84% 11% 56% 17% 43% 6% 28% 10% 56% 7% 38% 13% 102% 5% 67% 30% 93% 26% 48% 20% 61% 7% 53% 14% Minor Operated Departments Cost of Sales Payroll & Related All Other Expenses 93% 60% 26% 10% 35% 20% 9% 7% 80% 53% 28% 6% 144% 40% 55% 62% 128% 42% 47% 54% 114% 78% 20% 23% TOTAL 3 36% 36% 34% 35% 37% 41% PER AVAILABLE ROOM Telephone Department Cost of Sales Payroll & Related All Other Expenses PER OCCUPIED ROOM NIGHT TOTAL RATIO TO DEPARTMENTAL REVENUE 1 As a % of Food Revenue 2 As a % of Beverage Revenue 3 As a % of Total Revenue Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item.376 73.034 482 553 524 247 277 702 328 374 550 285 265 F&B Department Food Cost Beverage Cost Payroll & Related All Other Expenses 1.574 141.431 1.827 17.747 17.173 884 2.201 40.517 4.059 61.53 54 15 27 30 179 59 80 91 158 106 35 40 2.133 446 82 447 158 Telephone Department Cost of Sales Payroll & Related All Other Expenses 14 2 11 3 16 5 12 6 21 8 17 5 7 0.096 1.791 138.132 333.000 376.885 185.983 23.833 3.161 43.TABLE 3. THAILAND HOTEL INDUSTRY SURVEY 2015 22 .8 9 0.927 381.357 2.648 41.111 26.411 73.804 54.826 23.300 37.912 210 2.406 8.833 800 3.338 114.222 31.760 F&B Department Food Cost Beverage Cost Payroll & Related All Other Expenses Koh Samui Pattaya Krabi Others 128.194 45.307 10.197 56.941 1.488 70.110 648.513 55.612 2.115 243.171 91.425 179 1.820 7.457 12.245 109.482 539 2.628 Rooms Department Payroll & Related All Other Expenses 787 351 436 659 284 375 1.7 6 4 N/A 6 9 0.217 118.450 25.902 9.635 14.139 2.915 3.002 4.456 125.388 9.198 3.063 3.531 13.114 7.041 46.

834 11.487 25.410 44.013 9.477 8.649 73.970 64.689 172.630 40.808 26.830 10.157 666 490 Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 315 108 114 157 89 33 22 46 166 71 40 79 295 98 165 135 461 158 181 212 776 228 201 471 Utilities 366 172 267 327 492 669 P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 246 102 144 115 44 71 143 71 72 188 82 106 334 133 201 676 256 419 1.370 Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 76.171 P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 59.239 1.963 49.684 198.652 32.576 39.884 34.186 113.1 BY AVERAGE ROOM RATES B y R a te Ca teg ory UNDIS TR IB UTE D E XP E NS E S All Hotels Under THB 1500 THB 1500 THB 2500 THB 2500 THB 3500 THB 3500 THB 5500 Abov e THB 5500 P E R AVAILAB LE R OOM (THB ) Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 123.951 35.343 53.426 17.718 Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 507 302 207 212 123 93 359 223 135 436 249 186 671 406 265 1.117 484.958 3.251 223.321 82.421 556 929 1.028 42.735 295.957 17.406 165.477 50.158 52.725 120.946 17.144 17.209 TOTAL 346. THAILAND HOTEL INDUSTRY SURVEY 2015 23 .175 832.748 65.UNDISTRIBUTED EXPENSES TABLE 4.170 49.442 5.594 103.696 171.315 65.877 100.305 Utilities 88.337 58.095 78.536 18.243 86.535 30.283 44.148 23.808 19.795 38.538 107.016 32.949 39.455 41.046 28.271 22.996 24.816 59.404 27.562 295.258 Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 10% 6% 4% 11% 6% 5% 12% 7% 4% 9% 5% 4% 9% 5% 3% 9% 5% 4% Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 6% 2% 2% 3% 5% 2% 1% 2% 5% 2% 1% 3% 6% 2% 4% 3% 6% 2% 2% 3% 6% 2% 1% 4% Utilities 7% 9% 9% 7% 6% 5% P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 5% 2% 3% 6% 2% 4% 5% 2% 2% 4% 2% 2% 4% 2% 3% 5% 2% 3% TOTAL 27% 29% 30% 26% 26% 26% P E R OCCUP IE D R OOM (THB ) TOTAL R ATIO TO TOTAL R E VE NUE Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.143 140.355 53.943 70.896 23.319 125.915 121.761 32.689 170.

276 84.599 85.870 TOTAL 134.983 446 889 1.125 9.172 32.040 37.038 N/A 15.384 122.637 20.694 744.2 BY LOCATION (BANGKOK & GREATER PHUKET) B y L oc a tion UNDIS TR IB UTE D E XP E NS E S Under THB 1500 B a ng kok THB 1500 THB 3000 THB 3000 THB 5000 Abov e THB 5000 Under THB 1500 Grea ter P huket THB 1500 THB 3000 THB 3000 THB 5500 Abov e THB 5500 P E R AVAIL AB L E R OOM (THB ) Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 45.418 18.105 1.889 67.928 86.144 253.014 27.843 48.154 39.365 7.360 159.107 20.911 121.480 15.705 96.284 56.445 130.763 173.385 13.814 55.111 135.055 12.220 39.332 146.546 52.800 23.151 59.873 18.736 42.455 79.816 120.928 37.029 5.140 29.686 15.041 74.391 52.796 114.977 642.881 36.520 92.566 100.170 106.911 Utilities 42.647 87.529 82. THAILAND HOTEL INDUSTRY SURVEY 2015 24 .873 12.082 12.203 12.TABLE 4.370 105.574 14.105 37.588 33.022 426.724 73.316 235.273 256.967 18.771 Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 23.794 55.576 49.052 95.983 213.261 35.952 2.864 22.816 30.947 51.276 P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 28.116 16.735 25.942 24.879 50.258 8.130 Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 172 100 78 415 255 160 620 377 242 993 564 429 205 58 147 331 208 123 648 337 312 882 531 351 Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 87 31 25 37 219 101 56 90 549 182 320 196 793 312 133 376 71 12 N/A 59 140 49 47 62 417 137 152 218 554 138 173 334 Utilities 159 321 551 806 100 223 419 505 P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 106 47 59 150 69 81 255 103 152 391 166 225 70 20 51 196 90 105 342 119 223 680 224 456 TOTAL 504 1.336 152.315 64.532 195.847 26.820 170.723 34.143 3.947 34.238 55.569 59.608 80.961 463.826 2.622 164.591 Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 9% 5% 4% 12% 7% 5% 9% 5% 3% 8% 5% 4% 13% 4% 9% 9% 6% 3% 9% 5% 5% 8% 5% 3% Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 4% 2% 1% 2% 6% 3% 2% 3% 8% 3% 4% 3% 7% 3% 1% 3% 5% 1% N/A 4% 4% 1% 1% 2% 6% 2% 2% 3% 5% 1% 1% 3% Utilities 8% 9% 8% 7% 6% 6% 6% 5% P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 5% 2% 3% 4% 2% 2% 4% 1% 2% 3% 1% 2% 5% 1% 3% 5% 3% 3% 5% 2% 3% 6% 2% 4% TOTAL 26% 31% 27% 25% 29% 25% 26% 24% P E R OCCUP IE D R OOM (THB ) R ATIO TO TOTAL R E VE NUE Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.

387 48.499 46.066 18.930 43.950 64.675 P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 72.TABLE 4.267 48.991 29.241 31.155 25.469 61.927 33.969 39.569 2.264 247.062 37.044 Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 99.500 TOTAL 429.242 67.804 140.749 305.890 70.500 24.579 171.709 1.899 55.317 36.112 67.044 88.236 34.657 115.942 16.333 14.962 19. THAILAND HOTEL INDUSTRY SURVEY 2015 25 .333 85.736 Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 641 386 256 586 364 222 966 549 417 336 209 127 560 345 215 443 289 154 Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 394 133 101 199 346 123 145 190 535 122 241 362 212 66 14 143 232 63 47 162 224 88 71 98 Utilities 386 387 496 299 274 328 P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 288 146 142 250 119 132 450 188 262 183 72 111 281 129 152 288 127 161 1.644 94.760 107.922 Utilities 96.736 27.307 96.447 971 1.195 70.445 36.674 48.3 BY LOCATION (OTHER THAILAND) B y Loc a tion UNDIS TR IB UTE D E XP E NS E S Hua Hin / Cha Am Chia ng R a i / Koh S a mui Chia ng Ma i P a tta ya Kra bi Others P E R AVAILAB LE R OOM (THB ) Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 161.575 4.980 75.016 33.267 Adminis tra tiv e & Genera l E xpens es P a yroll & R ela ted Others 11% 7% 4% 11% 7% 4% 11% 6% 5% 8% 5% 3% 10% 6% 4% 10% 6% 3% Ma rketing P a yroll & R ela ted E xpens es Cha in Centra lized S ervices All Other E xpens es 7% 2% 2% 3% 7% 2% 2% 4% 6% 1% 2% 4% 5% 2% 1% 4% 4% 1% 1% 3% 5% 2% 2% 2% Utilities 7% 7% 6% 7% 5% 7% P roperty Opera tion & Ma intena nc e P a yroll & R ela ted All Other E xpens es 5% 3% 2% 5% 2% 2% 5% 2% 3% 4% 2% 3% 5% 2% 3% 6% 3% 3% TOTAL 29% 30% 28% 24% 24% 27% P E R OCCUP IE D R OOM (THB ) TOTAL R ATIO TO TOTAL R E VE NUE Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.493 65.272 74.068 26.509 48.071 17.867 69.320 33.357 114.772 35.347 1.137 105.970 61.546 24.879 56.860 49.165 59.324 18.108 20.827 257.158 411.402 127.812 23.354 83.988 137.909 627.250 92.936 271.660 50.

 The average length of stay of foreign guests in resort regions is significantly higher than that of domestic guests because foreigners are often long haul travellers and domestic guests tend to be weekenders. those in Greater Phuket compensate with more external guestroom space.  In Greater Phuket. THB 3500 to 5500 and Above THB 5500 hotels received a majority of their reservations via direct inquiry. and THB 3500-5500 categories. however. While Krabi is also a resort region. it has a relatively low room count compared to Koh Samui and Pattaya likely due to the destination being at a relatively early stage of development. while resort destinations are far less densely developed. THB 1500-2500 and Above 5500 categories slumped on in-house capture rates. there are a wealth of alternative dining options. This is likely because these hotels can afford the extra labour and wish to maintain their own particular brand standard. extra space for outdoor areas is scarce. THAILAND HOTEL INDUSTRY SURVEY 2015 26 . In the city. whilst higher-tier THB 2500 to 3500. restaurant utilization remained similar despite increasing seating capacity. This reflects the reliance of lower-end hotels on wholesalers as compared to the higher-end hotels. however. In the city. This indicates that there was not proportionally increasing demand for increase dining capacity. SPA STATISTICS  Overall YoY in-house capture rates increased for properties in the Under THB 1500. for the sake of offering variety. RESERVATIONS & SALES STATISTICS  In 2014.  Higher-end hotels tend to operate their own spas. as rate positioning increased so did number of seats per room. Also. the average length of stay for both domestic and foreign guests in the resort regions are generally double the amount of time spent in the city regions. THB 2500-3500.ADDITIONAL STATISTICS ROOMS STATISTICS  The total room count in the resort regions is generally higher than that of the city regions.  For Thailand as a whole.  Top tier Bangkok hotels have measurably larger internal room sizes than similar hotels in Greater Phuket. In contrast. but utilization dropped off. due to the nature of leisure resort guests. most reservations were made via a general travel agent for the lower-tier hotels under THB 1500 and THB 1500 to 2500. This nation-wide average is likely kept more stable by the use of restaurants in metropolitan areas by locals as well as tourists. Top tier hotels in this market would seem to have slightly overbuilt their food and beverage facilities. resorts in Phuket have a relatively limited supply of surrounding eateries for guests to choose from. FOOD & BEVERAGE  Outlet utilization in Bangkok hotels was noticeably lower than that of hotels in Greater Phuket.

In 2014. due to their international reputation. labour costs across all hotels has only increased by three percent since 2013. THAILAND HOTEL INDUSTRY SURVEY 2015 27 . BUSINESS MIX PROFILE  Thailand properties drew a vast majority of their demand from transient guests.  It has also been observed that a majority of Resort regions’ guests are comprised of Wholesale FIT.  Top tier resorts tend to hire more employees per room than top tier city hotels. 31 percent are direct FIT.  Greater Phuket and Koh Samui remain the resort destinations of choice for European travellers. As visitation increases from countries like China.  Productivity index has decreased YoY as a result of falling revenues and simultaneously rising cost of labour.and mid-tier resorts are able to operate with a similar staffing ratio as their city counterparts.  Average full time employees per available room decreased by 15 percent since 2013. Wholesale FIT comprised a higher proportion of guests at hotels with the higher price points and lowest price points. wholesale reservations are likely to increase slightly.  As time goes on. it was quite evenly distributed across hotels in Phuket. 30 percent are Wholesale FIT and 11 percent are Corporate FIT. As a percent of total revenue. Krabi is fast becoming popular with European guests. indicating that increasing labour costs may be a result of increasing wages and benefits and not more employees. while Chiang Rai / Chiang Mai are favoured by locals for their cool weather and cultural attractions. and Korea.LABOUR STATISTICS  Labour cost per employee across all hotels increased by approximately nine percent between 2013 and 2014.  Transient guests comprised a similar proportion of guests across all segments. This indicates a tendency to purchase resort stays packaged with travel and activities. Domestic demand in Pattaya is growing due to the improved road access from Bangkok. because many of these visitors prefer the convenience of wholesale booking and travel. Japan. where a majority of hotel guests are comprised of Direct FIT. in contrast to city regions. however. due to fewer employees in total. the prevalence of online travel agents and overall technological capability of travellers is expected to positively affect the proportion of direct and online bookings. low. while Direct FIT comprised a larger portion at the mid-priced hotels. because it is appealingly undeveloped. due to the labour intensive nature of resort operations. People are more likely to spend on a holiday beach getaway than on a Business city trip. however. Hua Hin / Cha Am draw a large domestic crowd due to its local reposition and ease of road access from Bangkok. NATIONALITY PROFILE  Domestic demand was concentrated in the low-tier hotels in Bangkok. of which.

with more than 80 percent of respondents forecasting an increase. 50 percent of properties in Pattaya are expecting a decrease instead. however.  While average room rate is expected to increase by 78 percent of all hotels. tend to have the highest percentage of hotels that generate renewable power. FORECAST  Across Rate Categories. only 2 percent of all hotels expect that average room rate would decrease. The purchase of renewable power is not readily available option for properties in Thailand. a majority belong to the highest-tier and lowest-tier hotels. indicating that 2016 might see the industry fully recovering from the downturn of 2014. while properties in Krabi generate renewable power from Solar Thermal sources. and only three percent expecting a decrease. Using Low-flow showerheads are also a relatively popular green practice amongst Thai hotels. with more than 50 percent of respondents offering an “Opt-In” option. High-end hotels in Bangkok and Phuket are not as enthusiastic as the other tier of hotels about the increase for average room rates. Of the 11 percent of all hotels that anticipate a decrease in occupancy in 2015. occupancy for 2016 seems optimistic with 79 percent of respondents expecting an increase. Across all hotels.  Across all hotels.  Water recycling measures were mainly practiced by the top-tier hotels. with 66 percent of respondents using such fixtures. 79 percent of respondents anticipate a general increase in occupancy. while the remaining 17 percent expect occupancy to stay the same as the previous year.ENERGY STATISTICS  73 percent of all hotels indicated active participation in a towel reuse program. with only three percent of respondents purchasing renewable power. with Greywater as the main source of recycled water. about 10 percent forecasted that occupancy in 2015 would remain unchanged.  Overall.  Krabi and Pattaya amongst all other locations. the mid-tier hotels are most optimistic about the potential for 2015. THAILAND HOTEL INDUSTRY SURVEY 2015 28 . Properties in Pattaya tend to generate more renewable power from heat pump and solar PV sources.

29 0.990 7.56 0.42 1.128 3.741 2.709 1.607 4.077 1.968 3.94 1.19 1.15 0.206 3.97 1.88 0.53 MAR KE T S E GME NT P E NE TR ATION Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.85 1.611 2.THB 2500 .901 N/A 4.045 2.2% 0.68 1.07 0.62 2.06 0.192 1.130 3.23 0.246 1.199 917 1.96 0.83 1.25 1.18 N/A 0.925 3.92 1.07 0.986 6.258 4.767 2.806 5.535 1.21 0.28 1.77 0.075 3.580 1.274 2.43 0.98 0.330 7.27 1.317 1.35 1.246 4.244 2.11 0.707 1.10 1. THAILAND HOTEL INDUSTRY SURVEY 2015 29 .562 2.194 1.190 2.33 0.779 2.834 1.806 2.450 7.83 1.1 BY AVERAGE ROOM RATE B y R a te Ca teg ory B US INE S S MIX P R OF ILE All Hotels Under THB THB 1500 .28 0.63 1.561 2.14 0.729 0.456 2.85 0.247 1.639 3.605 3.591 2.735 6.64 0.70 0.76 0.71 1.4% 2% 7% 100% 90% 6% 37% 47% 8% 4% 1% 1% 2% 2% N/A 0.390 8.62 0.81 0.121 1.90 0.14 1.92 1.442 3.79 0.543 1.55 1.302 3.034 2.77 0.89 1.95 1.13 0.620 1.817 4. ADR B Y S E GME NT Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Tota l 3.387 2.92 1.075 3.41 0.46 1.03 1.29 0.301 2.86 1.4% 1% 1% 1% 100% Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.426 2.24 1.BUSINESS MIX PROFILE TABLE 5.50 0.76 2.75 0.911 6.877 3.63 0.06 0.47 0.417 1.628 1.564 5.675 1.224 1.390 1.19 0.121 1.460 2.500 4.36 0.75 1.86 0.256 1.804 1.919 4.159 2.350 3.99 1.985 2.92 0.452 2.731 3.02 0.668 3.79 0.THB 3500 Abov e 1500 THB 2500 THB 3500 THB 5500 THB 5500 COMP OS ITION OF MAR KE T Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Other Tota l 68% 9% 29% 29% 19% 4% 3% 2% 10% 13% 4% 1% 1% 1% 1% 5% 100% 53% 7% 23% 24% 32% 3% 5% 1% 22% 14% 1% 2% 1% 3% 1% 7% 100% 62% 10% 29% 24% 18% 4% 3% 3% 9% 20% 7% 2% 2% 2% 1% 6% 100% 66% 11% 30% 24% 23% 4% 3% 3% 13% 12% 6% 1% 1% 1% 1% 2% 100% 75% 9% 30% 36% 14% 4% 4% 1% 4% 12% 1% 1% 1% 0.52 0.47 0.

52 0.388 2.85 1.29 0.99 1.852 3.970 1.11 0.81 1.06 0.21 1.289 3.726 3.22 MAR KE T S E GME NT P E NE TR ATION Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.88 0.93 0.49 2.528 1.259 1.88 0.314 2.01 1.36 1.54 0.58 2.69 2.644 5.251 6.367 3.160 2.48 2.69 0.628 2.33 0.95 1.TABLE 5.60 0.89 0.77 0.86 0.007 2.40 1.07 0.218 3.429 N/A 4.229 7.216 1.105 1.099 4.68 0.021 4.588 1.00 1.96 0.218 1.202 1.2% 1% 1% 0.20 1.2% 1% 1% 2% 7% 100% 75% 28% 32% 15% 13% 11% N/A 1% 2% 12% 1% 4% 2% N/A 3% 1% 100% 76% 3% 15% 57% 10% 2% N/A N/A 8% 14% N/A 1% N/A N/A 1% 12% 100% Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.453 3.174 1.69 1.52 1.17 1.330 1.33 0.72 1.3% 1% 1% 1% N/A N/A N/A N/A 0.880 4.5% 100% COMP OS ITION OF MAR KE T Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Other Tota l 46% 8% 26% 12% 37% 5% 6% N/A 26% 17% 0.95 0.83 0.076 1.07 N/A 0.152 2.27 1.24 1.417 4.05 N/A N/A N/A N/A 0.21 0.00 0.18 1. THAILAND HOTEL INDUSTRY SURVEY 2015 30 .366 N/A N/A 925 2.40 0.031 4.61 0.30 1.444 2.778 4.352 982 1.62 1.30 3.137 N/A N/A 1.36 1.491 1.751 2.12 0.1% 36% 57% 7% 4% 0.068 6.600 1.38 0.54 0.31 1.19 0.98 1.76 N/A 2.365 6.195 2.798 3.568 1.759 3.880 1.066 7.93 1.383 2.25 0.708 8. ADR B Y S E GME NT Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Tota l 1.11 0.803 2.642 3.2% 0.95 1.90 N/A 3.54 0.01 N/A 0.246 N/A 3.289 2.02 0.10 0.49 1.11 3.97 0.4% N/A 100% 92% 0.643 1.123 3.47 1.13 0.609 1.18 0.850 3.83 0.138 2.17 0.2 BY LOCATION (BANGKOK & GREATER PHUKET) B y Loc a tion B a ng kok B US INE S S MIX P R OF ILE Grea ter P huket Under THB THB 1500 .530 2.THB 3000 .03% 2% 1% 3% 1% 11% 100% 64% 13% 35% 16% 16% 4% 2% 3% 8% 20% 11% 1% 2% 1% 1% 3% 100% 68% 15% 35% 17% 16% 4% 4% 1% 8% 16% 5% 0.12 0.44 1.360 5.Abov e THB Under THB 1500 THB 3000 THB 5000 5000 1500 THB 1500 THB 3000 THB 3000 THB 5500 Abov e THB 5500 68% 1% 18% 48% 22% 1% 1% 4% 17% 10% 6% 0.49 1.53 0.00 1.42 1.86 0.888 5.396 5.793 2.79 1.404 2.78 N/A N/A 0.96 1.062 4.49 N/A N/A 0.24 0.59 1.75 1.866 N/A 1.3% 1% 100% 71% 3% 29% 39% 27% 8% 4% 1% 15% 1% 0.20 0.65 1.2% 1% 0.33 0.354 3.37 0.161 1.11 1.508 7.69 N/A 0.491 1.35 0.70 0.062 N/A N/A N/A N/A N/A 1.92 1.538 5.636 1.251 N/A 4.19 0.3% N/A 0.471 4.641 2.882 1.01 1.843 5.15 0.267 2.180 9.229 N/A 746 2.17 2.303 1.93 1.961 4.08 0.557 1.91 0.14 1.368 4.256 0.

409 2.2% 7% 1% 5% 0.06 1.105 2.41 1.685 4.558 1.054 1.32 0.05 1.33 0.12 0.273 4.1% 0.14 0.36 1.812 2.382 2.329 1.595 1.096 2.22 2 0.264 N/A 8.79 1.16 0.1% 0.40 N/A 0.887 3.78 1.58 2.16 1.923 2.83 0.38 0.045 4.25 0.74 2.856 2.627 1.14 1.404 3.56 1.13 0.607 2.336 2.92 1.787 2.36 0.800 3.57 0. ADR B Y S E GME NT Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Tota l 4.654 2.797 2.4% 21% 11% 2% 1% 1% 4% 2% 2% 100% 91% 1% 36% 54% 3% 1% 0. THAILAND HOTEL INDUSTRY SURVEY 2015 31 .09 0.827 1.83 3.512 739 2.51 1.2% 4% 1% 4% 7% 1% 0.13 2.886 1.3% 5% 100% COMP OS ITION OF MAR KE T Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Other Tota l 72% 3% 35% 34% 21% 7% 8% 1% 5% 7% N/A 0.366 2.33 1.941 5.315 2.504 3.47 0.86 0.2% 2% 1% 3% 100% 56% 7% 25% 24% 26% 7% 8% 5% 7% 18% 0.546 1.33 0.84 0.4% 2% 5% N/A 0.450 1.858 2.3 BY LOCATION (OTHER THAILAND) B y Loc a tion B US INE S S MIX P R OF ILE Hua Hin / Cha Am Chia ng R a i / Chia ng Koh S a mui Ma i P a tta ya Kra bi Others 64% 12% 23% 29% 22% 2% 5% 3% 13% 13% N/A 1% 2% 1% 1% 8% 100% 84% 3% 37% 45% 9% 0.31 2.12 0.83 1.72 1.555 5.810 2.666 N/A 3.364 1.11 1.86 1.06 0.96 0.99 N/A 1.463 2.444 1.04 1.01 0.902 4.591 4.63 0.17 1.614 2.438 2.19 0.445 2.056 5.65 2.75 0.06 6.319 3.867 2.943 2.83 0.54 0.35 MAR KE T S E GME NT P E NE TR ATION Tra ns ient Corpora te F IT Direct F IT Wholes a le F IT Group Corpora te Group In-hous e Meeting Other MICE Leis ure Group Others Aircrew Government Long -S ta y Wa lk-in As s ocia te / S ta ff Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.1% 4% 100% Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.18 0.417 1.28 0.661 1.24 1.18 0.750 2.28 0.86 0.16 1.11 0.730 6.019 1.23 1.63 0.24 1.407 1.694 3.673 3.830 1.2% 1% 1% 5% 100% 58% 9% 18% 30% 31% 1% 9% 0.12 0.906 6.730 5.697 2.3% 2% 0.43 0.55 0.20 1.63 1.TABLE 5.182 2.53 N/A 0.13 1.64 0.51 0.32 0.45 0.329 4.51 0.43 0.210 1.32 0.399 1.815 4.752 3.36 0.01 1.303 6.594 3.613 1.567 4.01% 0.72 1.01 0.318 1.496 2.30 1.149 4.210 1.75 0.95 1.4% 0.

8 1.2 2.THB 3500 . of Da ys w ith 100% Oc c upa nc y 20 13 30 18 16 7 18% 20% 16% 14% 22% 20% TOTAL Av era g e P roportion of R eturn Gues ts Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.6 2.2 2.9 1.9 2.4% 23% 14% 2% 7% 2% 0.7 3.9 1.8 1.8 1.8 1.9 1.9 1.9 1.Abov e THB 1500 THB 2500 THB 3500 THB 5500 5500 31% 10% 2% 8% 2% 1% 20% 25% 2% 24% 9% 2% 7% 1% 0% 19% 36% 0.6 4.7 1.9 1.1 BY AVERAGE ROOM RATES B y R a te Ca teg ory R E S E R VATIONS & S AL E S S TATIS TICS Compos ition of Adv a nc e B ooking s Direct Inquiry Corpora te Account Hotel Cha in Loya lty P rog ra m Hotel CHAIN Webs ite Hotel OWN Webs ite Independent R es erva tion S ys tem Online Tra vel Ag ents Genera l Tra vel Ag ent Globa l Dis tribution S ys tem All Hotels Under THB THB 1500 .3 3.7 1. THAILAND HOTEL INDUSTRY SURVEY 2015 32 .9 1.3 2.F oreig n Weig hted Av era g e 1.4 2.THB 2500 .5% 15% 21% 2% 33% 7% 1% 7% 4% 0.RESERVATION AND SALES STATISTICS TABLE 6.4 Double Oc c upa nc y F a c tor Gues ts /room .4 Av era g e No.1 1.7 3.Domes tic Gues ts /room .9 3.0 2.4% 20% 27% 1% 100% 100% 100% 100% 100% 100% Av era g e L eng th of S ta y (AL OS ) ALOS of Domes tic Gues ts (Da ys ) ALOS of F oreig n Gues ts (Da ys ) Weig hted Av era g e 1.5% 23% 27% 1% 31% 10% 3% 10% 3% 1% 21% 19% 3% 43% 6% 1% 9% 3% 0.6 3.8 1.4 2.8 1.1 1.8 1.9 4.8 1.

0 2.8 2.1 2.08% 22% 34% 0.9 2.6 2.6 1. of Da ys w ith 100% Oc c upa nc y Av era g e P roportion of R eturn Gues ts Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.7 2.F oreig n Weig hted Av era g e 1.5 7.5% 14% 65% 1% 16% 1% 3% 7% 1% 0% 18% 53% 0.0 5.5 7.8 1.7 1.1% 26% 17% 2% 8% 2% 0.Abov e THB THB 1500 THB 3000 THB 5500 5500 18% 13% 3% 10% 0.7 1.4 3.4 2.0 3.0% 0.7 1.5 2. THAILAND HOTEL INDUSTRY SURVEY 2015 33 .7 1.0 4.6 5.4 2.0 2.7 2.7 1.5 6 20 7 9 N/A 34 26 9 32% 20% 33% 57% N/A 5% 10% 12% TOTAL Av era g e No.7 2.6 2.0 2.7 1.5 4.08% 28% 24% 1% 100% 100% 100% 100% 99% 100% 100% 100% Av era g e L eng th of S ta y (AL OS ) ALOS of Domes tic Gues ts (Da ys ) ALOS of F oreig n Gues ts (Da ys ) Weig hted Av era g e 1.9 1.7 1.7 1.7 1.4% 12% 21% 0.0 2.7% 54% N/A 1% 8% 3% 0.9 1.5 4.5 1.THB 3000 .2 1.4 1.0 2.Domes tic Gues ts /room .THB 3000 THB 1500 THB 3000 THB 5000 Grea ter P huket Abov e THB 5000 Under THB 1500 .7 2.7 1.7 1.4% 22% 20% 2% 35% 12% 3% 13% 4% 3% 14% 12% 3% 44% 11% N/A 15% 5% 1% 9% 7% 7% 9% 1% 2% 6% N/A 0.0 2.TABLE 6.4 1.2 BY LOCATION (BANGKOK & GREATER PHUKET) B y L oc a tion B a ng kok R E S E R VATIONS & S AL E S S TATIS TICS Compos ition of Adv a nc e B ooking s Direct Inquiry Corpora te Account Hotel Cha in Loya lty P rog ra m Hotel CHAIN Webs ite Hotel OWN Webs ite Independent R es erva tion S ys tem Online Tra vel Ag ents Genera l Tra vel Ag ent Globa l Dis tribution S ys tem Under THB 1500 .2% 35% 7% 1% 2% 3% 0.5 Double Oc c upa nc y F a c tor Gues ts /room .

9 2.4% 9% 7% 2% 26% 40% 0.9 1.0 2.Domestic Guests/room .6 4.2% 100% 100% 100% 100% 100% 100% Average Length of Stay (ALOS) ALOS of Domestic Guests (Days) ALOS of Foreign Guests (Days) Weighted Average 1.Foreign Weighted Average 2.1 2.0 2.9 Average No.2 2.2 3.2 1.6 3.02% 24% 23% 0.0 1.5% 40% 10% 0.3 2.2 2.TABLE 6.9 Double Occupancy Factor Guests/room .2 5.6 3.1 2.2% 5% 2% 0.1 2.01% 19% 22% 2% 12% 4% 0.3 BY LOCATION (OTHER THAILAND) By Location RESERVATIONS & SALES STATISTICS Hua Hin / Chiang Rai / Cha Am Chiang Mai 37% 4% 2% 7% 1% 1% 18% 29% 2% Koh Samui Pattaya Krabi Others 37% 8% 2% 7% 1% 1% 10% 31% 3% 14% 2% 0.2 2.4 2.1 2.3% 16% 3% N/A 34% 27% 4% 34% 8% 1% 6% 3% 0.0 1. THAILAND HOTEL INDUSTRY SURVEY 2015 34 .2 5.1 2.7 1. of Days with 100% Occupancy 19 31 10 23 17 32 18% 5% 12% 18% 13% 18% Composition of Advance Bookings Direct Inquiry Corporate Account Hotel Chain Loyalty Program Hotel CHAIN Website Hotel OWN Website Independent Reservation System Online Travel Agents General Travel Agent Global Distribution System TOTAL Average Proportion of Return Guests Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item.8 1.2 2.4 2.9 4.3 2.3 2.9 4.3 2.1 2.4 1.

05% 0.4% 7% 6% 2% 3% 41% 2% 5% 1% 2% 1% 8% 14% 4% 3% Other R eg ions Middle E a s t Africa Aus tra lia & NZ Others 14% 4% 1% 5% 3% 8% 4% 0.2% 0.05% 0.5% 0.5% 10% 7% 1% 2% E urope F ra nce Germa ny Ita ly S ca ndina via S pa in United King dom R us s ia Other Centra l/E a s tern E urope Other E urope 27% 2% 4% 1% 3% 1% 5% 7% 2% 3% 23% 2% 2% 1% 1% 1% 3% 9% 2% 2% 25% 2% 4% 1% 4% 1% 4% 5% 2% 3% 25% 2% 3% 1% 3% 0.1% 0.4% 3% 1% 15% 2% 1% 6% 6% 13% 5% 1% 5% 2% 15% 7% 1% 6% 2% 14% 4% 2% 6% 2% S ub Tota l 100% 100% 100% 100% 100% 100% Tota l inc luding Airline 100% 100% 100% 100% 100% 100% R E GION / COUNTR Y OF R E S IDE NCE Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item. THAILAND HOTEL INDUSTRY SURVEY 2015 35 .4% 0.3% 0.1% 1% 29% 5% 4% 1% 16% 0.03% 0.5% 7% 6% 1% 0.2% 1% 35% 1% 2% 1% 28% 2% 0.02% 0. DOME S TIC Domes tic F oreig n Tota l All Hotels Under THB THB 1500 .2% 1% 0.01% 0.4% Other As ia China Hong Kong India J a pa n S outh Korea Ta iwa n Other As ia 28% 11% 2% 4% 5% 4% 1% 1% 31% 15% 2% 7% 2% 5% 1% 1% 26% 11% 2% 4% 6% 2% 1% 1% 31% 13% 2% 5% 5% 5% 0.2% 0.1% 0.THB 3500 .5% 0.2% 0.NATIONALITY PROFILE TABLE 7.THB 2500 .3% 5% 4% 1% 1% 6% 5% 1% 0.3% 5% 7% 2% 2% 30% 2% 5% 1% 3% 0.1% 1% 0.Abov e THB 1500 THB 2500 THB 3500 THB 5500 5500 16% 84% 100% 28% 72% 100% 16% 84% 100% 15% 85% 100% 12% 88% 100% 6% 94% 100% S outhea s t As ia S ing a pore Ma la ys ia Indones ia Tha ila nd Vietna m Ca mbodia P hilippines B runei La os Mya nma r Other S E A 25% 4% 2% 1% 16% 1% 0.04% 0.5% 0.1% 0.1% 0.5% 1% 27% 9% 3% 4% 6% 3% 1% 1% 22% 8% 4% 2% 2% 4% 1% 1% Americ a s US A Ca na da Mexico.03% 0.1% 0.5% 20% 4% 2% 1% 12% 0.1% 0.1% 0.3% 0.3% 0.1 BY AVERAGE ROOM RATE B y R a te Ca teg ory NATIONAL ITY P R OF IL E F OR E IGN VS .5% 0.05% 0.1% 0.2% 1% 24% 4% 2% 1% 15% 0.3% 14% 5% 1% 1% 6% 0.5% 0. S outh a nd Centra l 6% 5% 1% 1% 2% 2% 0.

05% 0.2% 0.1% 8% 2% 1% 0.1% 0.5% 2% 39% 3% 2% 0.4% 10% 3% 1% 0.3% 1% 0.2 BY LOCATION (BANGKOK & GREATER PHUKET) B y L oc a tion B a ng kok NATIONAL ITY P R OF IL E Grea ter P huket Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5000 Abov e THB 5000 Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5500 Abov e THB 5500 25% 75% 100% 11% 89% 100% 9% 91% 100% 5% 95% 100% 7% 93% 100% 5% 95% 100% 6% 94% 100% 4% 96% 100% S outhea s t As ia S ing a pore Ma la ys ia Indones ia Tha ila nd Vietna m Ca mbodia P hilippines B runei La os Mya nma r Other S E A 33% 1% 2% 1% 25% 1% 0.6% 32% 20% 2% 3% 1% 6% 0.4% 2% 2% 12% 1% 2% 1% 0.3% N/A 0.5% 0.4% 5% 0.2% 1% 0.1% 0.3% 0.4% 8% 4% 1% 4% E urope F ra nce Germa ny Ita ly S ca ndina via S pa in United King dom R us s ia Other Centra l/E a s tern E urope Other E urope 19% 4% 3% 1% 1% 1% 3% 1% 3% 2% 17% 3% 3% 1% 1% 1% 3% 1% 2% 2% 19% 2% 4% 1% 2% 0.5% 3% 1% 21% 7% 1% 4% 9% 15% 8% 1% 5% 2% 17% 11% 1% 4% 0.04% 12% 6% 1% 6% N/A 17% 2% 1% 13% 1% 11% 3% 1% 7% 0.5% 19% 11% 1% 4% 0.03% 0.04% 0.2% 1% 1% 29% 14% 3% 2% 5% 1% 0.1% 3% 0.5% 0.3% 2% 1% 0.4% 0.2% 0.03% 0.4% Other As ia China Hong Kong India J a pa n S outh Korea Ta iwa n Other As ia 39% 24% 2% 4% 2% 4% 1% 1% 29% 10% 2% 5% 7% 2% 1% 2% 33% 8% 3% 2% 12% 5% 1% 1% 30% 6% 9% 5% 7% 2% 1% 0.4% 0% 20% 5% 3% 1% 9% 0. DOME S TIC Domes tic F oreig n Tota l R E GION / COUNTR Y OF R E S IDE NCE Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.3% 6% 5% 1% 0.2% 0. THAILAND HOTEL INDUSTRY SURVEY 2015 36 .2% 13% 1% 2% 3% 7% 0. S outh a nd Centra l 4% 3% 1% 0.03% 0.4% 3% 0.1% 0.5% Americ a s US A Ca na da Mexico.4% 5% 0.1% 4% 0.2% 1% 19% 9% 3% 1% 1% 4% 0.2% 1% 28% 8% 4% 2% 11% 1% 0.01% 0.05% N/A 0.5% 6% 5% 1% 1% 12% 11% 1% 1% 12% 10% 1% 1% 1% 1% 0.1% 1% 0.2% 0.4% 6% 19% 2% 2% 36% 2% 3% 1% 5% 1% 6% 14% 1% 3% 47% 2% 3% 2% 1% 1% 7% 24% 4% 3% Other R eg ions Middle E a s t Africa Aus tra lia & NZ Others 6% 1% 0.4% 6% 0.1% 1% 46% 0.2% 0.04% 0.02% 0.1% 0.TABLE 7.4% 6% 0.06% 0.03% 0.2% 1% 37% 22% 2% 4% 2% 6% 0.5% 0.1% 18% 5% 3% 8% 3% S ub Tota l 100% 100% 100% 100% 100% 100% 100% 100% Tota l inc luding Airline 100% 100% 100% 100% 100% 100% 100% 100% F OR E IGN VS .2% 0.1% 0.01% 0.5% 0.2% 9% 2% 1% 0.03% 0.3% 1% 4% 54% 3% 1% 1% 0.03% 0.3% N/A N/A N/A 0.3% 0.1% 0.

5% 0.05% 0.1% 8% 1% 1% 0.TABLE 7.2% N/A 0.02% 0.3 BY LOCATION (OTHER THAILAND) B y Loc a tion NATIONALITY P R OF ILE F OR E IGN VS .1% 20% 6% 1% 10% 2% 10% 4% 1% 4% 2% 11% 2% 1% 6% 3% 6% 0.3% 0.04% 1% Other As ia China Hong Kong India J a pa n S outh Korea Ta iwa n Other As ia 8% 3% 1% 1% 1% 1% 0.1% 7% 6% 1% 1% 4% 3% 1% 0.1% 4% 2% 4% 1% 0.4% 1% 33% 8% 3% 12% 4% 5% 1% 1% 14% 6% 0.1% 0.2% 0.2% 0.03% 0.4% 5% 0.01% 2% 48% 2% 2% 0.2% 5% 12% 2% 2% 49% 3% 4% 1% 15% 3% 14% 3% 4% 3% 31% 2% 9% 0.3% 2% 50% 3% 7% 2% 2% 1% 16% 6% 2% 10% 28% 1% 3% 1% 1% 0.2% 3% 0.5% 0.2% 5% 3% 3% 1% Other R eg ions Middle E a s t Africa Aus tra lia & NZ Others 7% 0.5% 0.03% 0. THAILAND HOTEL INDUSTRY SURVEY 2015 37 .1% 21% 3% 4% 0.4% 4% 3% 0.1% 0.1% 0.04% 0.4% 0.1% 9% 1% 4% 3% 11% 2% 2% 2% 0.1% 0.1% 0.1% N/A 0.02% 0.01% 0. S outh a nd Centra l 2% 2% 0.3% Americ a s US A Ca na da Mexico.1% E urope F ra nce Germa ny Ita ly S ca ndina via S pa in United King dom R us s ia Other Centra l/E a s tern E urope Other E urope 34% 2% 8% 0.1% 4% 1% S ub Tota l 100% 100% 100% 100% 100% 100% Tota l inc luding Airline 100% 100% 100% 100% 100% 100% R E GION / COUNTR Y OF R E S IDE NCE Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.3% 6% 0.1% 0.02% 0.5% 30% 17% 1% 1% 1% 7% 1% 1% 18% 8% 1% 2% 2% 4% 0.4% 0.3% 4% 3% 1% 1% 3% 2% 1% 0.01% 0.01% 0.01% 0.4% 0.1% N/A N/A N/A 1% 24% 1% 1% 0.02% 0.02% 0.2% 0.04% 1% 51% 2% 5% 0.03% 0.4% 9% 4% 0. DOME S TIC Domes tic F oreig n Tota l Hua Hin / Chia ng R a i / Cha Am Chia ng Ma i Koh S a mui P a tta ya Kra bi Others 43% 57% 100% 44% 56% 100% 5% 95% 100% 20% 80% 100% 11% 89% 100% 42% 58% 100% S outhea s t As ia S ing a pore Ma la ys ia Indones ia Tha ila nd Vietna m Ca mbodia P hilippines B runei La os Mya nma r Other S E A 49% 1% 2% 0.5% 20% 2% 0.5% 1% 1% 2% 0.2% 11% 0.3% 42% 0.2% 44% 0.1% 0.2% 43% 0.3% 8% 0.05% 0.3% 0.4% 3% 0.2% 5% 2% 2% 0.

THB 3500 .ROOMS STATISTICS TABLE 8.1 BY AVERAGE ROOM RATES By Rate Category ROOM FACILITIES All Hotels Under THB THB 1500 .Above THB 1500 THB 2500 THB 3500 THB 5500 5500 Average Room Count Base Category Standard (Superior/Deluxe) Club/Executive Suite Category Studio Suites 162 198 171 272 220 90 138 185 140 238 178 78 24 13 32 35 42 12 25 20 26 54 33 18 8 3 9 14 12 6 1-Bedroom Suite 14 9 14 33 17 10 2-Bedroom Suite 3 8 2 5 3 2 >2-Bedroom Suite 1 N/A 0 1 1 N/A Villa Category 8 0 6 11 3 32 Studio Villas 1 0 3 3 1 N/A 1-Bedroom Villas 5 N/A 3 6 1 25 2-Bedroom Villas 1 N/A 1 1 N/A 6 >2-Bedroom Villas 0 N/A N/A 1 1 N/A 206 218 224 344 272 149 35 27 32 34 41 42 34 27 31 33 40 42 Total Average Internal Area (SQM) Base Category Standard (Superior/Deluxe) Club/Executive 42 45 40 44 43 42 Suite Category 70 62 65 65 82 76 Studio Suites 56 47 52 50 62 69 1-Bedroom Suite 74 65 71 66 86 78 2-Bedroom Suite 123 70 114 138 132 128 >2-Bedroom Suite 233 N/A 174 179 239 480 Villa Category 131 42 67 120 217 132 Studio Villas 105 42 56 71 245 N/A 1-Bedroom Villas 98 N/A 72 50 123 120 2-Bedroom Villas 155 N/A 129 217 180 148 >2-Bedroom Villas 310 N/A N/A 279 275 354 Average External Area (SQM) Base Category 7 4 6 7 8 11 Standard (Superior/Deluxe) 8 6 6 8 8 11 Club/Executive 7 3 6 5 8 11 Suite Category 15 11 11 11 15 27 Studio Suites 12 11 3 10 11 27 1-Bedroom Suite 17 9 18 10 16 31 2-Bedroom Suite 25 8 12 19 20 84 >2-Bedroom Suite 48 N/A 16 56 38 140 Villa Category 69 12 23 48 225 85 Studio Villas 79 12 23 19 434 N/A 1-Bedroom Villas 41 N/A 26 7 14 71 2-Bedroom Villas 99 N/A 61 112 23 125 >2-Bedroom Villas 609 N/A N/A 98 N/A 950 Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item.THB 2500 . THAILAND HOTEL INDUSTRY SURVEY 2015 38 .

THB 3000 - Above THB 1500 THB 3000 THB 5500 THB 5500 285 258 123 223 141 232 258 116 167 119 71 53 N/A 7 56 21 35 48 43 N/A 58 41 20 2 14 13 N/A N/A 13 21 16 7 20 31 36 N/A 34 14 3 1 1 3 7 N/A 9 4 1 N/A N/A 1 N/A N/A 1 3 N/A Villa Category N/A N/A N/A 2 N/A 11 9 61 Studio Villas N/A N/A N/A N/A N/A 6 3 N/A 1-Bedroom Villas N/A N/A N/A 2 N/A 2 1 46 2-Bedroom Villas N/A N/A N/A N/A N/A 2 N/A 15 >2-Bedroom Villas N/A N/A N/A N/A N/A 1 4 N/A 235 308 361 330 258 233 322 222 25 32 38 50 20 33 43 33 24 31 37 50 20 33 42 33 Average Room Count Base Category Standard (Superior/Deluxe) Club/Executive >2-Bedroom Suite Total Average Internal Area (SQM) Base Category Standard (Superior/Deluxe) 46 39 40 43 N/A 35 48 35 Suite Category Club/Executive 68 65 83 93 N/A 61 80 58 Studio Suites 53 53 58 N/A N/A 41 52 74 1-Bedroom Suite 71 75 84 82 N/A 60 77 71 2-Bedroom Suite 34 129 141 130 N/A 88 169 149 N/A 181 247 800 N/A 198 113 N/A Villa Category >2-Bedroom Suite N/A N/A N/A 130 N/A 140 194 129 Studio Villas N/A N/A N/A N/A N/A 37 55 N/A 1-Bedroom Villas N/A N/A N/A 130 N/A 75 63 110 2-Bedroom Villas N/A N/A N/A N/A N/A 209 180 155 >2-Bedroom Villas N/A N/A N/A N/A N/A 495 275 389 Average External Area (SQM) Base Category N/A 12 N/A N/A 2 9 8 14 Standard (Superior/Deluxe) N/A 14 N/A N/A 2 9 8 14 Club/Executive N/A 1 N/A N/A N/A 4 9 12 Suite Category 13 14 13 N/A N/A 12 18 25 Studio Suites N/A 14 3 N/A N/A 6 7 10 1-Bedroom Suite 13 31 13 N/A N/A 12 22 47 2-Bedroom Suite N/A 29 23 N/A N/A 18 20 124 >2-Bedroom Suite N/A 1 28 N/A N/A 43 25 N/A Villa Category N/A N/A N/A N/A N/A 59 15 90 Studio Villas N/A N/A N/A N/A N/A 10 N/A N/A 1-Bedroom Villas N/A N/A N/A N/A N/A 25 14 87 2-Bedroom Villas N/A N/A N/A N/A N/A 89 23 145 >2-Bedroom Villas N/A N/A N/A N/A N/A 185 N/A 2.2 BY LOCATION (BANGKOK & GREATER PHUKET) By Location ROOM FACILITIES Bangkok Greater Phuket Under THB THB 1500 .Above THB 1500 THB 3000 THB 5000 225 256 313 216 204 242 10 52 Suite Category 10 Studio Suites 1-Bedroom Suite 2-Bedroom Suite 5000 Under THB 1500 .111 Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item. THAILAND HOTEL INDUSTRY SURVEY 2015 39 .THB 3000 .TABLE 8.

3 BY LOCATION (OTHER THAILAND) By Location ROOM FACILITIES Hua Hin / Chiang Rai / Cha Am Chiang Mai Koh Samui Pattaya Krabi Others Average Room Count Base Category 159 144 64 226 77 149 136 23 130 64 200 73 133 14 N/A 26 4 Suite Category 15 16 13 14 56 10 16 Studio Suites 7 N/A 10 9 1 5 1-Bedroom Suite 7 13 4 29 9 7 2-Bedroom Suite 2 N/A N/A 16 N/A 3 >2-Bedroom Suite 0 N/A N/A 1 N/A 1 Standard (Superior/Deluxe) Club/Executive Villa Category 5 2 33 12 2 12 Studio Villas 0 N/A 11 N/A N/A 2 1-Bedroom Villas 4 2 19 11 2 8 2-Bedroom Villas N/A N/A 3 1 1 2 >2-Bedroom Villas Total N/A N/A N/A 1 N/A N/A 191 160 119 294 131 176 Average Internal Area (SQM) Base Category 37 43 33 29 40 36 Standard (Superior/Deluxe) 36 42 33 28 40 35 Club/Executive 40 63 N/A 36 43 58 Suite Category 77 83 53 66 68 77 Studio Suites 74 N/A 40 56 42 58 1-Bedroom Suite 89 83 73 61 73 74 2-Bedroom Suite 159 N/A N/A 96 N/A 113 >2-Bedroom Suite 293 N/A N/A 174 N/A 125 Villa Category 262 238 55 36 82 74 Studio Villas 434 N/A 44 110 N/A 80 1-Bedroom Villas 176 248 56 32 82 63 2-Bedroom Villas N/A N/A 148 43 N/A 80 >2-Bedroom Villas N/A N/A 419 63 N/A 254 6 7 7 5 10 8 8 Average External Area (SQM) Base Category Standard (Superior/Deluxe) 6 7 7 6 10 Club/Executive 8 N/A N/A 5 7 6 Suite Category 13 18 10 10 18 26 Studio Suites 16 N/A 7 7 28 30 1-Bedroom Suite 13 18 12 9 14 32 2-Bedroom Suite 19 N/A N/A 10 N/A 44 >2-Bedroom Suite 65 N/A N/A 50 N/A 75 Villa Category 434 6 44 5 37 53 Studio Villas 434 N/A 29 23 N/A 17 1-Bedroom Villas N/A 8 54 4 37 11 2-Bedroom Villas N/A N/A 109 4 N/A 67 >2-Bedroom Villas N/A N/A 347 10 N/A 391 Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item. THAILAND HOTEL INDUSTRY SURVEY 2015 40 .TABLE 8.

505 29.654 1.589 17.608 Other F & B R es ta ura nts Loung e / B a r R oom S ervice B a nquet 14.296 492.344 262.023 13.456 13.752 3.031 596.684 66.442 36.799 6.185 10.585 52.758 751 234 10.313 964.324 23.885 15.746 42.785 15.872 7.029 5.669 212.758 84.500 38.298 359.812 10.945 123.073 1.985 46.090 15.598 34.191 34.849 350.1 PER AVAILABLE ROOM F OOD AND B E VE R AGE S TATIS TICS P AR T I B y R a te Ca teg ory All Hotels Under THB 1500 THB 1500 .017 3.186 326.149 610 290 N/A 9.253 -4.549 419.953 11.994 11.970 59.461 9.983 11.204 1.064 453.951 B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 88.896 232.149 28.615 147.233 231.200 870.523 104.774 8.246 63.170 F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 316.655 N/A N/A 178.395 45.331 3.900 357.930 17.568 6.212 155.483 2.947 392 2.661 16.786 136.459 207.117 F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 295.403 9.888 29.935 277.538 2.725 3.560 12.354.565 7.735 208.575 12.815 70.166 6.819 23.876 338.785 33.042 10.007 161.896 1.Abov e THB THB 2500 THB 3500 THB 5500 5500 P E R AVAILAB LE R OOM (THB ) Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 423.370 2.008 16.708 279.092 3.458 14.212 12.354 38.949 60.562 B y Loc a tion F OOD AND B E VE R AGE S TATIS TICS P AR T I B a ng kok Grea ter P huket Under THB THB 1500 .159 67.612 95.079 20.511 306.184 8.140 35.582 16.870 376.965 99.499 205.375 16.488 48.122 33.659 34.223 Other F & B R es ta ura nts Loung e / B a r R oom S ervice B a nquet 14.617 401.180 7.108 25.314 79.709 4.095.790 36 2 1.482 1.381 615.741 8.420 13.208 15. THAILAND HOTEL INDUSTRY SURVEY 2015 41 .139 786.013 55.130 12.THB 3000 Abov e Under THB THB 1500 .168 671.489 127.433 1.429 70.469 118.303 48.625 46.346 60.277 4.041 8.539 1.542 6.794 86.195 160.075 38.816 3.512 66.992 17.Abov e THB 1500 THB 3000 THB 5000 THB 5000 1500 THB 3000 THB 5500 5500 P E R AVAILAB LE R OOM (THB ) Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 175.697 520.008 59 9 4.811 105.984 F OOD AND B E VE R AGE S TATIS TICS P AR T I B y Loc a tion Hua Hin / Chia ng R a i / Koh S a mui Cha Am Chia ng Ma i P a tta ya Kra bi Others P E R AVAILAB LE R OOM (THB ) Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 414.440 102.804 46.3 250 8.153 160.047 170.634 8 0 3.410 77.384 47.617 901 20.301 1.397 56.385 155.553 310.779 210.972 10.430 837.591 28.424 157.408 9.813 17.960 80.105 4.388 6.721 269.506 55.011 1.691 925 104 11.084 9.670 401.559 1.112 10.028 16 18 1.678 32.139 44.4 9.401 560.546 8.547 2.731 160.657 Other F & B R es ta ura nts Loung e / B a r R oom S ervice B a nquet 19.158 3.554 11.846 285.THB 2500 .349 135.917 45.405 5.201 21.915 3.894 41.803 123.284 5.412 99.495 232.389 53.038 424.739 6.652 512.607 65.730 21.609 20.179 127.642 26.529 272.154 7.236 10.955 14.290 328.420 436.100 3.540 16.199.837 11.304 365 26 9.166 108.386 1.135 10.410 17.016 25.FOOD AND BEVERAGE STATISTICS I TABLE 9.123 48.183 48.729 N/A N/A 42.320 147.THB 3000 .138 171.775 40.358 159.821 18.184 414.066 21.166 23.525 5.958 14.339 13.060 81 20 32 N/A N/A 3.635 105.577 129.161 631.982 366.907 8.561 81.7 2.639 756 254 12.203 7.153 7.700 893 6.406 22.946 36.759 537 94 2 7.976 20.555 257.846 2.451 2.450 24 12 0 1.386 40.216.993 6.840 532 274 9.393 7.719 13.712 299.054 137.985 187.137 279 30 7.540 27.111 10.956 82.490 7.807 6.300 29.960 44.751 6.475 157.419 665.678 60.216 4.820 9.572 298.002 B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 104.349 590.681 1.800 611.5 20.873 19.168 11.337 F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 147.686 1.368 14.087 61.212 10.033 65.989 73.278 2.891 Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.895 8.126 189 12.431 22.497 4.976 46.244 36.584 523 731 7.991 431.465 699.666 27.003 10.THB 3500 .390 12.193 33.059 34.745 B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 15.203 2.416 N/A N/A 223.223 85.243 48.178 259.144 83.166 41.698 7.0 3.586 139.969 268.871 16.138 10.706 31.508 6.445 139.318 2.197 56.311 61.837 1.193 17.550 204.401 30.257 149 34 5.967 34.222 4.828 22.681 9.778 50.370 24.186 416.298 54.717 13.811 189.984 51.918 13.957 63.646 20.681 361.

1 22 91 27 2 0.649 1.093 114 34 509 F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 1.737 1.Abov e THB THB 2500 THB 3500 THB 5500 5500 P E R OCCUP IE D R OOM (THB ) Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 1.112 602 56 47 354 3.041 1.8 36 202 114 27 14 29 446 274 95 7 35 298 197 79 7 39 Other F & B R es ta ura nts Loung e / B a r R oom S ervice B a nquet 57 19 2 1.323 749 223 49 158 30 3 26 N/A N/A 159 91 33 4 6 501 195 146 15 83 809 441 45 36 47 Other F & B R es ta ura nts Loung e / B a r R oom S ervice B a nquet 54 0.351 1.768 44 178 413 B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 363 196 92 13 44 64 31 15 1 11 143 69 38 6 15 256 126 61 7 36 637 336 191 19 66 1.072 133 39 344 1.767 290 91 603 3.Abov e THB 1500 THB 3000 THB 5000 THB 5000 1500 THB 3000 THB 5500 5500 P E R OCCUP IE D R OOM (THB ) Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 658 208 27 10 160 1.THB 2500 .481 266 111 401 3.865 94 159 1.252 1.239 117 95 269 2.1 0.01 7 33 5 1 0.1 N/A N/A 14 4 0.296 882 34 26 447 B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 417 240 109 9 60 311 187 63 14 32 605 308 147 15.719 1.385 94 72 484 2.831 1.840 343 214 1.075 1.125 721 27 39 285 2.530 87 69 186 2.2 PER OCCUPIED ROOM B y R a te Ca teg ory F OOD AND B E VE R AGE S TATIS TICS P AR T I All Hotels Under THB 1500 THB 1500 .772 2. THAILAND HOTEL INDUSTRY SURVEY 2015 42 .471 873 89 46 339 2.634 1.THB 3000 .04 N/A 18 67 -16 3 1 31 62 2 0 0.704 1.1 0.150 148 46 40 1.1 0.THB 3000 Abov e Under THB THB 1500 .082 137 72 424 619 394 25 8 177 884 516 54 33 233 1.01 27 27 2 1 N/A 32 84 14 0.523 189 158 26 N/A N/A 672 515 16 27 24 1.264 78.896 215 78 735 5.TABLE 9.468 9 182 99 B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 58 26 15 1 8 151 67 39 6 19 639 385 163 14 54 1.887 1.932 219 162 52 N/A N/A 843 610 49 31 34 2.434 1.3 0.142 1.2 80 82 874 600 22 26 196 1.462 172 221 573 F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 1.069 806 25 55 136 1.08 0.299 847 43 59 346 514 261 11 7 159 714 442 15 28 196 1.231 874 52 40 196 1.567 2.THB 3500 .625 1.07 4 131 47 3 1 50 81 30 2 3 28 B y Loc a tion F OOD AND B E VE R AGE S TATIS TICS P AR T I Hua Hin / Chia ng R a i / Koh S a mui Cha Am Chia ng Ma i P a tta ya Kra bi Others P E R OCCUP IE D R OOM (THB ) Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 1.031 1.1 33 150 90 4 0.678 1.014 626 121 39 80 Other F & B R es ta ura nts Loung e / B a r R oom S ervice B a nquet 82 49 3 1 45 45 102 0.04 23 Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.05 N/A 6 58 5 1 0.555 229 97 150 1.1 39 80 537 0.175 812 21 29 245 1.132 716 49 40 252 1.02 251 0 0.1 40 120 47 5 1 53 136 67 6 4 80 B y Loc a tion B a ng kok F OOD AND B E VE R AGE S TATIS TICS P AR T I Grea ter P huket Under THB THB 1500 .302 1.422 48 64 628 3.939 56 221 174 F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 552 183 12 9 145 910 529 16 41 302 2.5 52 358 225 26 6.

02% N/A 1% Individua l outlet/depa rtment F ood R evenue is pres ented a s a percenta g e of Tota l F &B R evenue.THB 3000 Abov e Under THB THB 1500 .5% 0.4% 2% Other R es ta ura nts Loung e / B a r R oom S ervice B a nquet 3% 1% 0.1% 0.07% N/A 2% 5% 1% 0.5% 0. Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.01% 3% 2% 3% 0.3 PERCENTAGE OF REVENUE F OOD AND B E VE R AGE S TATIS TICS P AR T I B y R a te Ca teg ory All Hotels Under THB 1500 THB 1500 .1% 1% F OOD AND B E VE R AGE S TATIS TICS P AR T I B y Loc a tion Hua Hin / Cha Am Chia ng R a i / Koh S a mui Chia ng Ma i P a tta ya Kra bi Others % of TOTAL F & B R E VE NUE Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 67% 8% 2% 22% 82% 5% 4% 10% 77% 11% 5% 7% 68% 5% 4% 24% 83% 11% 3% 3% 62% 7% 2% 29% F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 71% 51% 1% 2% 15% 75% 43% 1% 3% 7% 71% 62% 4% 4% 4% 77% 57% 2% 2% 19% 72% 63% 4% 3% 14% 77% 50% 2% 2% 26% B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 25% 15% 7% 1% 4% 21% 10% 3% 0.TABLE 9.1% 0.6% 1% 7% 9% 6% 1% 4% 7% 18% 2% 2% 2% Other R es ta ura nts Loung e / B a r R oom S ervice B a nquet 3% 0.01% N/A 2% 2% 0.7% 2% 17% 9% 4% 0.08% 0.04% 0.01% 0.02% 3% 6% 2% 0.7% 2% 10% 5% 2% 0.2% 0.4% 8% 4% B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 3% 6% 4% 0.2% 0.1% 5% 0% 0.1% N/A 3% 4% 2% 0.05% 2% 1% 1% 0.Abov e THB THB 2500 THB 3500 THB 5500 5500 % of TOTAL F & B R E VE NUE Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 66% 8% 4% 23% 65% 4% 1% 29% 62% 6% 4% 28% 65% 7% 3% 25% 64% 11% 3% 22% 72% 5% 6% 17% F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 75% 51% 2% 3% 19% 83% 43% 2% 1% 26% 81% 53% 2% 3% 23% 76% 53% 2% 3% 21% 73% 50% 3% 3% 18% 70% 52% 1% 5% 12% B ev era g e R es ta ura nts Loung e / B a r R oom S ervice B a nquet 21% 12% 5% 0.6% 3% 23% 12% 7% 1% 2% 27% 18% 4% 1% 2% Other R es ta ura nts Loung e / B a r R oom S ervice B a nquet 5% 2% 0.2% 2% 16% 8% 5% 0.Abov e THB 1500 THB 3000 THB 5000 THB 5000 1500 THB 3000 THB 5500 5500 % of TOTAL F & B R E VE NUE Tota l F & B R ev enue R es ta ura nts Loung e / B a r R oom S ervice B a nquet 51% 7% 3% 39% 57% 5% 4% 33% 65% 7% 3% 25% 53% 6% 4% 36% 76% 24% N/A N/A 84% 7% 4% 5% 66% 12% 5% 18% 81% 2% 9% 7% F ood R es ta ura nts Loung e / B a r R oom S ervice B a nquet 84% 45% 3% 2% 36% 82% 50% 2% 4% 29% 74% 49% 2% 2% 21% 70% 35% 2% 3% 29% 86% 74% 12% N/A N/A 80% 71% 2% 4% 3% 73% 55% 5% 4% 12% 71% 61% 0.5% 2% 11% 14% 4% 1% 3% 2% 2% 12% N/A N/A 4% 13% 5% 0.03% N/A 3% 2% 0.1% 0.1% 0.THB 2500 .05% 2% 5% 0.THB 3500 . THAILAND HOTEL INDUSTRY SURVEY 2015 43 .03% 2% 4% 2% 0.07% 2% 5% 29% N/A N/A 1% 3% -1% 0.1% 0.5% 3% 18% 11% 5% 0.5% 0.06% N/A N/A 0% 0.1% 0.1% 2% B y Loc a tion F OOD AND B E VE R AGE S TATIS TICS P AR T I B a ng kok Grea ter P huket Under THB THB 1500 .THB 3000 .8% 2% 26% 15% 7% 0.4% 2% 4% 6% 4% 1% 2% 9% 13% 6% 0.1% 0.02% 0.03% 2% 7% 17% 0.02% 2% 3% 4% 0.01% 1% 2% 2% 0.8% 2% 18% 11% 3% 1% 3% 26% 20% 7% 0.02% N/A 1% 3% 1% 0.2% 0.1% 0.

9 0.823 27.274 5.395 13.843 838 291 111 766 9.5 0.6 0.9 0.507 217.1 0.THB 3500 .584 18.304 53.152 2.552 11.4 0.935 114.784 143.997 78.823 27.4 0.5 0.875 251.205 93.8 1 0.260 15.257 156.Abov e THB 1500 THB 2500 THB 3500 THB 5500 5500 R E VE NUE P E R S E AT Tota l F & B All Da y Dining As ia n Wes tern Loung e/B a r 227.0 0.4 1.239 48.438 12.5 0.070 87 89 203 4.606 220.072 23.2 0.115 27.211 20.271 393.857 41.245 65.296 Other All Da y Dining As ia n Wes tern Loung e/B a r 11.304 53.935 114.4 0.417 116.2 0.9 0.5 0.2 1.613 251.071 119.502 5.141 6.776 91.0 0.338 47.999 2.660 18.4 3 1 44 25 3 6 6 9 1 92 26 8 31 25 11 6 77 35 15 27 31 23 9 195 F OOD AND B E VE R AGE S TATIS TICS P AR T II B y R a te Ca teg ory All Hotels Under THB THB 1500 .275 S ea ts P er Av a ila ble R oom All Da y Dining As ia n Wes tern Loung e/B a r 1.336 116.888 36.792 34.399 F ood All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 394 322 630 520 161 331 598 187 155 286 348 86 25 390 264 251 428 212 74 284 402 388 319 560 443 165 419 652 504 417 826 582 215 520 701 539 477 647 603 163 472 1.493 25.1 BY AVERAGE ROOM RATE F OOD AND B E VE R AGE S TATIS TICS P AR T II B y R a te Ca teg ory All Hotels Under THB THB 1500 .717 1.8 0.784 143.874 26.332 23.2 0.267 87.3 1.296 10.302 12.1 0.329 140.2 Utiliza tion All Da y Dining As ia n Wes tern Loung e/B a r 1.2 1.445 34.0 18 11 1 3 0.634 109.THB 2500 .4 0.745 61.6 0.552 21.345 14.584 18.748 164.5 1.038 211.2 0.9 0.007 B ev era g e All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 105 31 154 252 349 76 71 24 15 16 172 119 5 26 50 22 63 68 191 58 31 83 26 132 211 368 81 81 152 31 197 269 436 139 96 194 78 240 350 446 104 196 Other F & B All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 26 14 17 21 9 4 92 47 75 1 0.760 63.811 222.106 113.7 0.126 118.0 0.633 347.724 79.7 0.819 321.9 0.4 1.2 1.9 0.172 97.418 10.792 34.900 284.257 156.5 0.6 R E VE NUE P E R S QUAR E ME TE R Tota l B a nquet & Meeting R ev enue UTILIZATION THAILAND HOTEL INDUSTRY SURVEY 2015 44 .126 118.569 F ood All Da y Dining As ia n Wes tern Loung e/B a r 178.3 0.986 20.075 41.267 87.900 284.592 9.2 1.289 30.532 2.399 B ev era g e All Da y Dining As ia n Wes tern Loung e/B a r 47.1 1.013 1.Abov e THB 1500 THB 2500 THB 3500 THB 5500 5500 R E VE NUE P E R COVE R (THB ) Tota l F & B All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 503 367 801 794 520 410 736 255 244 303 520 206 31 434 312 274 494 281 268 344 478 471 348 698 660 543 502 776 659 457 1.910 166.5 0.071 119.841 31.089 144.926 363.888 160.054 877 662 665 874 719 570 914 985 632 586 1.507 217.811 222.565 55.7 0.1 0.124 113.985 22.5 0.170 49.819 321.2 0.691 21.1 1.038 211.220 28.246 1.5 0.6 1.239 48.1 0.402 20.647 7.260 15.640 241.857 41.926 304.6 1.910 166.5 0.447 33.760 63.THB 2500 .FOOD AND BEVERAGE STATISTICS II TABLE 10.1 1.417 9.THB 3500 .6 1.303 41.252 1.3 0.071 9.478 5.715 93.8 0.439 245.2 1.851 3.2 0.637 21.2 0.2 2.

674 763 903 1.407 23.841 86 60 N/A 71 12.527 109.068 3.6 1.8 0.855 31.5 0.966 124.661 16.801 40.1 0.8 0.176 315.248 B ev era g e All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 23 15 6 260 108 2 27 55 18 77 493 260 55 38 172 45 160 486 697 102 65 221 58 134 1.2 1.5 1.166 255.629 10.2 1 31 22 7 1 23 5 7 80 17 17 2 1 15 9 347 F OOD AND B E VE R AGE S TATIS TICS P AR T II B y Loc a tion B a ng kok Grea ter P huket Under THB THB 1500 .245 649 761 2.390 83.278 51.229 50.0 22 16 2 3 9 8 1 66 41 13 40 35 18 4 63 95 49 79 141 57 29 157 0.3 0.4 N/A N/A 2.196 141.Abov e THB Under THB THB 1500 .730 122.235 56.153 1.8 0.262 103.183 180.213 109 99 N/A N/A 151 N/A N/A 242 252 357 176 186 260 247 475 395 1.258 B ev era g e All Da y Dining As ia n Wes tern Loung e/B a r 12.842 N/A N/A 70.8 0.278 128.1 0.986 52.256 1.8 0.038 104.2 0.663 24 N/A 238 70 6.1 0 0.3 0.2 1.2 0.020 338.766 156.184 18.410 176.6 0.1 0.955 22.2 BY LOCATION (BANGKOK & GREATER PHUKET) F OOD AND B E VE R AGE S TATIS TICS P AR T II B y Loc a tion B a ng kok Grea ter P huket Under THB THB 1500 .491 N/A N/A 141.261 72.4 1.246 452.909 234.395 458.4 0.066 467 436 757 646 586 397 987 834 462 772 2.819 95.0 2.264 122.8 1.9 0.348 80.948 386.800 64.2 0.383 920 586 886 960 746 711 2.3 0.755 62.777 250.THB 3000 .4 0.2 N/A 0.7 0.020 284.286 338.3 1.721 519.THB 3000 .468 F ood All Da y Dining As ia n Wes tern Loung e/B a r 88.6 1.6 0.020 256.180 15.679 40.5 0.0 2.965 67.2 1.5 1.077 0 8.074 25.908 53.261 13.228 214.782 42.5 0.2 0.917 255.1 1.3 0.830 209.331 30.011 739 1.862 28.929 81.924 13.015 17.909 220.2 Utiliza tion All Da y Dining As ia n Wes tern Loung e/B a r 1.5 0.830 159.533 74.980 36.310 17.608 N/A N/A 70.813 58.298 34.1 0.506 S ea ts P er Av a ila ble R oom All Da y Dining As ia n Wes tern Loung e/B a r 0.THB 3000 .850 41.1 0.231 21.5 0.2 0.050 37.657 19.3 0.857 22.974 73.8 1.4 N/A N/A 3 0.6 1.257 354.341 97.020 291.1 0.567 114.391 1.088 171.3 1.THB 3000 .4 0.2 0.076 128.503 91.850 202.3 0.6 0.3 0.665 32.05 N/A N/A 0.6 0.018 17.9 0.411 14.559 52.725 186.791 56.212 379 406 710 797 539 1.808 36.Abov e THB Under THB THB 1500 .357 7.4 2.8 0.288 338.488 255.5 0.843 43.1 0.934 354.602 402.Abov e THB 1500 THB 3000 THB 5000 5000 1500 THB 3000 THB 5500 5500 R E VE NUE P E R COVE R (THB ) Tota l F & B All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 185 179 188 642 198 15 557 420 323 548 1.700 61.529 7.583 33.390 85.721 443.169 5.397 133.055 75.416 12.977 306.1 0.053 481 233 99 15 2 N/A N/A 76 N/A N/A 47 21 26 38 125 35 41 97 31 222 65 240 101 133 154 39 294 180 374 127 591 Other F & B All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 3 0 N/A 1.6 0.490 207.945 39.043 156.Abov e THB 1500 THB 3000 THB 5000 5000 1500 THB 3000 THB 5500 5500 R E VE NUE P E R S E AT Tota l F & B All Da y Dining As ia n Wes tern Loung e/B a r 88.2 1.186 F ood All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 163 164 181 381 90 13 508 369 303 468 709 110 349 606 606 481 909 862 205 481 758 683 638 498 816 202 755 956 93 97 N/A N/A 75 N/A N/A 203 231 331 138 61 225 175 380 357 843 379 191 649 432 475 341 690 653 74 637 1.136 Other All Da y Dining As ia n Wes tern Loung e/B a r 1.5 0.4 1.390 10.469 278.006 41.412 7.4 0.951 354.163 201.4 0.5 0.6 1.928 1.1 0.017 1.348 87.1 0.325 10.943 148.863 29.546 207.0 1.3 0.2 0.1 R E VE NUE P E R S QUAR E ME TE R Tota l B a nquet & Meeting R ev enue UTILIZATION THAILAND HOTEL INDUSTRY SURVEY 2015 45 .364 90 41 N/A N/A 338 1.5 N/A N/A 0.475 47.652 23.216 81.850 221.948 432.327 168 15.856 140.TABLE 10.110 1.005 240.6 2.527 18.715 52.065 83.030 212.

981 22.787 6.441 4.835 17.535 28.817 5.413 33.08 0.6 1.948 42.5 0.7 0.093 224.944 118.409 174.386 56.217 145.468 36.002 144.549 16.109 142.8 0.403 343.295 39.1 0.7 0.1 0.873 157.5 0.2 0.802 Other All Da y Dining As ia n Wes tern Loung e/B a r 7.2 1.531 12.194 139.959 81.339 248.527 412 279 1.7 0.646 137.8 1.684 137.781 298.890 770 416 237 2.549 42.1 2.0 1.309 132.127 165.06 214 8 1 1 1 1 1 17 Koh S a mui P a tta ya Kra bi Others F OOD AND B E VE R AGE S TATIS TICS P AR T II Hua Hin / Cha Chia ng R a i / Am Chia ng Ma i B y Loc a tion R E VE NUE P E R S E AT Tota l F & B All Da y Dining As ia n Wes tern Loung e/B a r 182.6 0.3 0.039 88.3 1.629 65.3 1.704 621 92 181 286 20.8 0.752 272.529 35.214 2.3 N/A 46 5 10 5 9 6 2 528 12 0.000 482 881 538 836 582 563 714 1.4 0.083 224.3 0.826 113.523 4.171 22.453 95.4 1 3 3 0.262 498 142 196 1.2 1.122 71.391 1.8 0.266 1.8 0.5 0.023 181.607 31.328 117.121 264.534 163.4 0.234 703 349 645 780 383 304 926 663 362 432 268 376 330 531 663 373 555 370 F ood All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 388 338 596 359 142 402 595 330 249 596 1.3 BY LOCATION (OTHER THAILAND) F OOD AND B E VE R AGE S TATIS TICS P AR T II Hua Hin / Cha Chia ng R a i / Am Chia ng Ma i B y Loc a tion Koh S a mui P a tta ya Kra bi Others R E VE NUE P E R COVE R (THB ) Tota l F & B All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 542 402 1.8 0.125 S ea ts P er Av a ila ble R oom All Da y Dining As ia n Wes tern Loung e/B a r 1.188 40.196 176 552 343 385 394 1.809 44.6 0.324 35.733 179.500 134.562 67.159 57.4 3 2 0.2 N/A 0.5 1.8 0.3 0.3 1.049 41.983 31.7 0.4 1.271 26.489 148.250 119.998 13.505 49 53 1.5 0.251 101.4 R E VE NUE P E R S QUAR E ME TE R Tota l B a nquet & Meeting R ev enue UTILIZATION THAILAND HOTEL INDUSTRY SURVEY 2015 46 .411 134.539 369 2.553 127.888 49.778 71.492 207.327 305 293 427 430 112 435 325 B ev era g e All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 146 60 367 112 725 121 146 96 42 117 634 447 145 80 130 36 633 264 268 39 613 75 18 310 257 192 223 91 117 27 274 277 233 61 239 71 36 104 232 260 120 28 Other F & B All Da y Dining As ia n Wes tern Loung e/B a r R oom S ervice B a nquet 22 3 37 10 14 15 95 179 271 0.500 79.085 70 N/A 49 1.2 0.2 Utiliza tion All Da y Dining As ia n Wes tern Loung e/B a r 0.386 342 260 923 443 154 422 606 332 277 651 383 127 370 1.453 146.2 0.730 31.3 0.362 71.209 113.3 0.491 46.857 1.6 0.6 0.479 F ood All Da y Dining As ia n Wes tern Loung e/B a r 130.5 0.966 24.2 0.783 16.314 94.5 1.1 0.129 92.6 0.2 0.391 B ev era g e All Da y Dining As ia n Wes tern Loung e/B a r 49.224 369 126 437 407 3.670 117.254 73.400 136.5 0.4 0.158 123.1 82 10 0.2 0.657 99.830 623 697 470 494 420 1.590 100.447 96.322 77.4 1.878 202.807 26.294 240.2 2.2 0.419 132.858 15.9 1.327 145.135 15.286 73.379 169.298 641 3.2 0.6 0.8 0.266 256.206 41.192 26.971 114.TABLE 10.2 1.566 169.278 31.

0 14 2.1 5 1.816 854 1.7 10 1 11 1 11 1 11 2 11 P erc enta g e of S pa s Opened to P ublic E xterna l Gues t of Tota l Ca ptured 99% 15% 100% 61% 96% 17% 100% 12% 100% 14% 100% 10% P erforma nc e No.5 2.415 5% 18% 1.2 4.8 2.263 902 574 1.910 R oom F a c ilities S ing le-B ed Double-B ed F oot Ma s s a g e Na il S a lon S a lon Other 4.3 956 2% 9% 1.1 2 3 2 4 N/A N/A N/A 3 3 2 1 1 1 4 4 3 2 1 1 5 6 4 2 1 3 5 6 2 1 1 2 S pa Ma na g ement Hotel Independent S pa Opera tor 57% 43% 19% 81% 40% 60% 71% 29% 77% 23% 83% 17% S pa L a bour a nd Opera tions S ta ff per Trea tment R oom Da ily Opera ting Hours 1 11 0.3 Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item. THAILAND HOTEL INDUSTRY SURVEY 2015 47 .0 17 1.6 7 1.6 2.0 11 1.4 1.4 1.4 1.4 890 4% N/A 0.SPA STATISTICS TABLE 11.835 14% 14% 1.7 2.645 2% 22% 1.1 BY AVERAGE ROOM RATES B y R a te Ca teg ory S P A F ACIL ITIE S AND P E R F OR MANCE All Hotels Under THB 1500 THB 1500 THB 2500 THB 2500 THB 3500 THB 3500 THB 5500 Abov e THB 5500 S P A AND HE AL TH CL UB F ACIL ITIE S Hea lth Club / Gymna s ium Av era g e Area (S QM) 217 39 137 369 385 133 S pa Av era g e Area (S QM) Avera g e Indoor Area (S QM) Avera g e Outdoor Area (S QM) 946 590 732 312 224 288 468 243 449 573 463 346 1.200 8% 17% 1. of Trea tments Da ily Hours per Trea tment R evenue per Trea tment (THB ) R eta il R evenue (% of Trea tment R evenue) Other S pa R evenue (% of Trea tment R evenue) Da ily Trea tments per Trea tment R oom 12 1.

9 11 1 11 2 12 P erc enta g e of S pa s Opened to P ublic E xterna l Gues t of Tota l Ca ptured N/A N/A 91% 28% 100% 22% 100% 31% N/A N/A 100% 3% 100% 2% 100% 6% P erforma nc e No.2 17 1.TABLE 11.8 S P A AND HE AL TH CL UB F ACIL ITIE S Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.079 2.4 1.758 4% 3% 1.5 2.451 2% 59% 0.9 N/A 1 N/A P erc enta g e of S pa s Opened to P ublic E xterna l Gues t of Tota l Ca ptured 100% 8% 100% 8% 88% 6% 100% 20% 100% N/A 100% N/A P erforma nc e No.037 845 385 3.9 11 1.4 1.185 R oom F a c ilities S ing le-B ed Double-B ed F oot Ma s s a g e Na il S a lon S a lon Other N/A N/A N/A N/A N/A N/A 4 3 3 2 2 2 6 4 1 2 1 1 7 3 4 2 1 5 N/A N/A N/A N/A N/A N/A 2 4 1 1 1 1 5 7 N/A 1 1 N/A 4 8 N/A 1 1 1 S pa Ma na g ement Hotel Independent S pa Opera tor N/A N/A 24% 76% 62% 38% 67% 33% N/A N/A 64% 36% 71% 29% 67% 33% S pa L a bour a nd Opera tions S ta ff per Trea tment R oom Da ily Opera ting Hours N/A N/A 1 11 2 13 1 10 N/A N/A 0.3 1.5 3.500 3% 6% 1.954 12% 6% 0.646 2% 3% 1.9 11 0.0 17 N/A 2.7 Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.2 1. of Trea tments Da ily Hours per Trea tment R evenue per Trea tment (THB ) R eta il R evenue (% of Trea tment R evenue) Other S pa R evenue (% of Trea tment R evenue) Da ily Trea tments per Trea tment R oom N/A N/A N/A N/A N/A N/A 8 1.662 38% 31% 1.3 10 7.1 8 1.0 12 1.8 N/A N/A N/A N/A N/A N/A 12 1.1 10 1.535 3% 1% 0. B y L oc a tion S P A F ACIL ITIE S AND P E R F OR MANCE Hua Hin / Cha Am Chia ng R a i / Chia ng Ma i Koh S a mui P a tta ya Kra bi Others Hea lth Club / Gymna s ium Av era g e Area (S QM) 481 135 91 214 254 366 S pa Av era g e Area (S QM) Avera g e Indoor Area (S QM) Avera g e Outdoor Area (S QM) 766 620 390 583 583 N/A 939 558 509 647 481 291 389 385 19 739 574 392 R oom F a c ilities S ing le-B ed Double-B ed F oot Ma s s a g e Na il S a lon S a lon Other 3 4 N/A 1 1 1 4 5 N/A N/A 1 1 4 5 1 1 1 2 5 4 1 2 1 1 3 5 2 2 N/A 2 4 4 2 1 1 1 S pa Ma na g ement Hotel Independent S pa Opera tor 80% 20% 57% 43% 89% 11% 58% 42% N/A N/A N/A N/A S pa L a bour a nd Opera tions S ta ff per Trea tment R oom Da ily Opera ting Hours 1 11 2 12 1 11 0.404 617 3.5 1. THAILAND HOTEL INDUSTRY SURVEY 2015 48 .2 2.704 3% 3% 0.586 5% 23% 1.3 1.069 2.676 2.614 843 1.01% 1.2 BY LOCATION B y L oc a tion S P A F ACIL ITIE S AND P E R F OR MANCE Under THB 1500 B a ng kok THB 1500 THB 3000 THB 3000 THB 5000 Abov e THB 5000 Under THB 1500 Grea ter P huket THB 1500 THB 3000 THB 3000 THB 5500 Abov e THB 5500 S P A AND HE AL TH CL UB F ACIL ITIE S Hea lth Club / Gymna s ium Av era g e Area (S QM) 7 221 207 141 0 156 401 95 S pa Av era g e Area (S QM) Avera g e Indoor Area (S QM) Avera g e Outdoor Area (S QM) N/A N/A N/A 733 334 691 1.410 N/A N/A N/A 360 314 152 1.2 26 1.574 7% 62% 1.011 2% 0. of Trea tments Da ily Hours per Trea tment R evenue per Trea tment (THB ) R eta il R evenue (% of Trea tment R evenue) Other S pa R evenue (% of Trea tment R evenue) Da ily Trea tments per Trea tment R oom 7 1.5 2.622 6% 19% 1.5 15 N/A 2.

519 402.199 132.053 252.473 201. THAILAND HOTEL INDUSTRY SURVEY 2015 49 .095 254.LABOR STATISTICS TABLE 12.790 582.218 248. wa g es .041 187.204 449.413 220.804 N/A 251.957 621.973 740.146 364.471 295.1 BY AVERAGE ROOM RATE B y R a te Ca teg ory L AB OUR S TATIS TICS AND P R ODUCTIVITY ANAL YS IS All Hotels Under THB 1500 THB 1500 THB 2500 THB 2500 THB 3500 THB 3500 THB 5500 Abov e THB 5500 233. F ixed) Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.334 638.712 188.434 234.816 248.374 171.899 269.253 331. bonus es . etc) P a yroll & R ela ted a s a % of Tota l E xpens es (excl.930 9% 26% 106% 43% 28% 6% 2% 2% 11% 22% 472% 54% 48% 6% 2% 2% 11% 29% 236% 56% 38% 7% 2% 2% 10% 28% 58% 43% 47% 5% 2% 2% 9% 25% 120% 46% 20% 5% 2% 2% 8% 27% 120% 37% 25% 5% 2% 2% 26% 25% 29% 25% 25% 24% 67% 33% 39% 64% 36% 38% 63% 37% 42% 71% 29% 40% 69% 31% 38% 62% 38% 39% L AB OUR COS T (P AYR OL L AND R E L ATE D) L a bour Cos t P er E mployee (THB ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Dept Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Tota l L a bour Cos t R a tio to R ev enue R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Dept Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Tota l R ev enue P a yroll a nd R ela ted E xpens e B rea kdow n P a yroll (S a la ries .307 732.401 254.191 979.588 330.242 273.984 235.814 254.299 200.745 291. etc) R ela ted expens es (S ocia l benefits .687 339.416 266.395 234.639 285.237 111.705 101.711 355.851 351. va ca tion.823 285.639 239.006 273.692 87.785 826.806 637.177 261.285 32.334 N/A 524.199 335.359 669.549 325.

757 263. etc) R ela ted expens es (S ocia l benefits .840 204. F ixed) 237.687 194.368 285.695 316.271 390.992 66.947 17.737 626.021 346.458 825.264.233 247.426 287.336 277.881 570.200 294.779 129.335 274.302 801.596 295. etc) P a yroll & R ela ted a s a % of Tota l E xpens es (excl.390 N/A N/A N/A 470.923 317.339 66.628 358.411 502.306 291.965 231.149 272.473 290.471 330.054 249.324 1.214 241.862 163.990 222.110 182. etc) P a yroll & R ela ted a s a % of Tota l E xpens es (excl.691 188.137 199.927 304.320 322.922 365.609 184. va ca tion.478 348.428 444.065 270.666 142.742 350.692 123.094 1.170 239.495 855.248 263.647 927.851 244.734 316.583 215. THAILAND HOTEL INDUSTRY SURVEY 2015 50 .224 856. B y L oc a tion L AB OUR S TATIS TICS AND P R ODUCTIVITY ANAL YS IS Hua Hin / Cha Chia ng R a i / Am Chia ng Ma i Koh S a mui P a tta ya Kra bi Others L AB OUR COS T (P AYR OL L AND R E L ATE D) L a bour Cos t P er E mployee (THB ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Dept Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Tota l L a bour Cos t R a tio to R ev enue R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Dept Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Tota l R ev enue P a yroll a nd R ela ted E xpens e B rea kdow n P a yroll (S a la ries .582 702.711 299.928 205.628 335.149 149.467 219.733 258.743 805.595 680.TABLE 12. va ca tion.788 43.136 345.464 9% 29% 148% 56% 26% 7% 2% 3% 10% 26% 199% 28% 9% 7% 2% 2% 8% 31% 177% 38% 28% 6% 1% 2% 9% 31% 186% 67% 55% 5% 2% 2% 9% 25% N/A 48% 47% 6% 1% 2% 11% 27% 408% 53% 20% 6% 2% 3% 27% 26% 25% 25% 26% 28% 71% 29% 41% 77% 23% 39% 50% 50% 40% 67% 33% 42% 52% 48% 42% 73% 27% 41% Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.025 182. etc) R ela ted expens es (S ocia l benefits .821 340.769 241.578 565.586 300. wa g es .353 709.658 294.540 741.151 742.021 368.693 333.992 407.998 N/A 277.394 455.213 751.863 115.454 798.479 188.293 274.781 404.697 339.722 245.852 264.634 788.732 260.356 437.696 219.270 192.2 BY LOCATION B y L oc a tion B a ng kok L AB OUR S TATIS TICS AND P R ODUCTIVITY ANAL YS IS Grea ter P huket Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5000 Abov e THB 5000 Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5500 Abov e THB 5500 209.698 650.825 203. bonus es . wa g es .225 345.018 322. F ixed) Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.400 783.153 333.430 273.099.731 98.149 N/A N/A N/A 405.425 9% 18% N/A N/A N/A 5% 2% 2% 11% 31% 97% 47% 30% 7% 3% 2% 10% 23% 106% 38% 14% 5% 3% 1% 10% 27% 150% 31% 38% 5% 3% 1% 6% 26% N/A N/A 102% 4% 1% 1% 10% 28% 204% 61% 101% 6% 1% 3% 9% 25% 83% 37% 37% 5% 2% 2% 8% 24% 52% 40% 45% 5% 1% 2% 21% 30% 25% 28% 15% 25% 24% 22% 54% 46% 35% 72% 28% 42% 72% 28% 36% 61% 39% 39% 80% 20% 30% 64% 36% 43% 71% 29% 37% 57% 43% 39% L AB OUR COS T (P AYR OL L AND R E L ATE D) L a bour Cos t P er E mployee (THB ) R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Dept Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Tota l L a bour Cos t R a tio to R ev enue R ooms F ood & B evera g e Telephone S pa / Hea lth Club Minor Opera ted Dept Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Tota l R ev enue P a yroll a nd R ela ted E xpens e B rea kdow n P a yroll (S a la ries .748 304.373 248.066 260.347 304.344 260.839 91.245 236.286 258.164 159.692 108.565 258.892 230. bonus es .

060.83 2.12 0.99 1.47 1.25 0.91 0.05 0.95 3.04 0.PRODUCTIVITY ANALYSIS TABLE 13.989 2.863.21 0.28 0.87 1.30 3.99 3.76 1.60 R es ta ura nt / B a r B a nquet Tota l F & B Dept 0.07 0.09 0.04 0.11 0.05 0.64 1.759 58% 793.36 0.47 0.02 0.05 0.12 0.77 2.94 2.07 0.88 11.45 3.96 1.076 8.08 9.25 0.05 0.01 0.85 0.77 1.4 426.73 8.05 0.088 2.13 0.15 3.06 0.36 0.51 3.86 1.95 3.25 4.97 1.42 0.23 0.41 2.05 0.61 10.31 5.3 1.12 2.41 0.38 0.72 1.36 0.13 0.11 0.09 0.10 0.07 0.05 3.75 0.359 59% 557.1 684.83 0.78 0.03 6.12 0.65 1.275 333 758.194 322 32 8.48 0.431 61% 750.79 Telephone S pa / Hea lth Club Minor Opera ted Dept Tota l OOD 0.03 0.998.20 0.61 1.12 0.98 4.85 0.04 0.091.20 0.13 0.03 0.04 0.92 0.56 1.06 0.23 0.14 0.95 4.10 0.03 2.10 0.54 9.18 1.14 0.53 0.32 0.10 1.36 0.54 0.14 0.4 289.39 2.07 0.07 0.57 7.07 0.85 2.52 Tota l 9.21 1.94 1.484 2.753 389 20 2.13 3.04 0.51 0.15 1.55 1.05 0.41 0.78 2.31 0.6 0.12 0.25 Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Other Tota l Undis tributed 0.22 0.20 0.15 0.588 1.33 0.32 0.47 0.705 1.07 0.01 0.598 1.03 0.61 0.87 0.65 0.26 0.16 2.38 0.19 0.25 0.01 0.997.03 0.79 1.1 BY AVERAGE ROOM RATE B y R a te Ca teg ory LAB OUR S TATIS TICS AND P R ODUCTIVITY ANALYS IS All Hotels Under THB 1500 THB 1500 THB 2500 THB 2500 THB 3500 THB 3500 THB 5500 Abov e THB 5500 144 35.065 2.72 3.65 1.81 0.33 0.06 0.09 0.80 2.89 0.61 3.16 0.85 0.56 1.10 5.52 10.02 0.60 2.08 0.25 0.77 0.18 0.24 3.27 0.797 2.921 2.75 Telephone S pa / Hea lth Club Minor Opera ting Depa rtment Tota l Other Opera ting Depa rtment 0.16 1.10 0.05 0.90 3.49 1.12 0.97 1.59 0.32 2.53 0.50 0.69 3.40 0.93 3.11 VALUE ADDE D / P R ODUCTIVITY ANALYS IS Number of Hotels Number of Da ily Ava ila ble R ooms Number of Occupied R oom Nig hts Avera g e Number of S ta ff P er Hotel Va lue Va lue Va lue Va lue Added Added Added Added P er Ava ila ble R oom / Tota l R evenue P er S ta ff / Tota l P a yroll Av era g e F ull Time E mployees P er Av a ila ble R oom Hous ekeeping F ront Office Tota l R ooms Dept Av era g e E mployee Hours P er Oc c upied R oom Nig ht Hous ekeeping F ront Office Tota l R ooms Depa rtment Av era g e E mployee Hours P er Cov er R es ta ura nt / B a r / R oom S ervice B a nquet Tota l F & B Dept P roduc tiv e Index (Dept R ev enue / Tota l Dept P a yroll) R ooms Depa rtment F ood & B evera g e Depa rtment Telephone Depa rtment S pa / Hea lth Club Minor Opera ting Depa rtment Tota l Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.78 0.79 18.61 4.632 58% 552.02 0.25 0.88 0.40 1.01 2.88 5.16 0.88 1.36 0.94 1.33 1.11 0.42 3.01 0.79 1.22 1.02 0.27 0.84 2.260 59% 735.144 264 21 4.980 714.74 2.08 0.13 0.11 0.81 12.156.18 4.193.02 0.29 0.113 59% 909.03 0.98 3.20 1.74 4.315 2.28 0.4 1.22 4.67 1.72 1.70 0.11 0.28 0. THAILAND HOTEL INDUSTRY SURVEY 2015 51 .33 1.06 0.10 0.31 0.42 0.92 1.46 0.252 185 25 8.17 0.13 0.32 0.36 0.97 2.42 1.08 0.63 Tota l 1.13 R es ta ura nt / B a r B a nquet Tota l F & B Depa rtment 2.12 11.18 0.35 3.20 0.07 0.670 108 45 10.13 Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Other Tota l Undis tributed E xpens es 1.47 0.

48 0.50 R es ta ura nt / B a r B a nquet Tota l F & B Depa rtment 0.21 0.26 12.24 1.57 0.95 8.77 13.40 3.07 0.07 0.3 605.10 0.22 0.63 0.74 0.20 0.00 8.89 0.22 1.94 2.67 3.02 0.544 56% 749.34 0.29 0.89 1.23 0.09 0.13 0.34 0.16 0.87 0.134 590 2 516 132.04 0.62 0.67 4.95 3.17 1.181 2.19 0.39 0.17 0.19 0.175 115 24 7.27 0.90 2.62 0.67 1.40 0.74 3.02 0.027 64% 782.19 0.40 0.82 1.96 0.09 0.71 2.02 0.61 1.79 0.67 0.938 56% 800.06 0.07 0.49 0.79 1.15 0.988 61% 981.06 0.12 1.19 0.05 0.20 Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Other Tota l Undis tributed 0.41 0.13 1.44 0.25 3.048 57% 792.11 0.03 4.13 0.69 0.13 0.72 3.06 0.00 1.9 465.05 0.82 3.87 0.75 1.025.46 1.55 R es ta ura nt / B a r B a nquet Tota l F & B Dept 0.48 10.35 1.22 4.06 0.11 0.7 993.14 3.59 0.50 0.24 16.24 0.20 0.46 N/A 0.13 0.39 0.09 0.49 1.74 1.11 0.41 1.14 0.39 0.21 4.11 0.29 3.07 0.13 0.78 0.47 0.67 1.27 1.05 1.08 0.71 1.035 659.58 4.55 VALUE ADDE D / P R ODUCTIVITY ANALYS IS Added Added Added Added P er Ava ila ble R oom / Tota l R evenue P er S ta ff / Tota l P a yroll Av era g e F ull Time E mployees P er Av a ila ble R oom Hous ekeeping F ront Office Tota l R ooms Dept Av era g e E mployee Hours P er Oc c upied R oom Nig ht Hous ekeeping F ront Office Tota l R ooms Depa rtment Av era g e E mployee Hours P er Cov er R es ta ura nt / B a r / R oom S ervice B a nquet Tota l F & B Dept P roduc tiv e Index (Dept R ev enue / Tota l Dept P a yroll) R ooms Depa rtment F ood & B evera g e Depa rtment Telephone Depa rtment S pa / Hea lth Club Minor Opera ting Depa rtment Tota l Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.03 0.04 0.32 0.02 0.05 0.10 0.91 3.05 0.96 3.049 278 13 4.43 1.00 0.13 0.431.00 0.32 1.64 2.277 79 13 3.11 0.64 Telephone S pa / Hea lth Club Minor Opera ted Dept Tota l OOD 0.20 0.12 0.09 0.65 1.71 4.72 4.13 0.10 0.62 0.42 0.0 0.16 0.0 209.07 2.923 2.411 1.83 1.51 0.58 0.46 0.03 4.22 0.946 2.08 0.67 2.23 0.612 4.20 1.04 0.87 N/A N/A 0.31 0.19 Telephone S pa / Hea lth Club Minor Opera ting Depa rtment Tota l Other Opera ting Depa rtment 0.17 N/A N/A N/A 0.86 1.65 5.22 0.757 196 8 2.12 0.86 1.11 0.400 1.TABLE 13.22 0.03 0.10 0.60 0.98 10.39 0.08 0.830 61% 671.34 0.06 0.07 0.87 0.90 N/A 0.03 2.15 0.27 Tota l 4.59 0.26 0.02 1.11 0.41 0.03 0.30 1.07 N/A 0.688 1.75 0.08 0.25 0.01 N/A 0.53 1.99 11.43 2.55 1.22 4.07 0.83 4.62 1.78 3.39 4.04 0.04 1.63 1.65 Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Other Tota l Undis tributed E xpens es 0.17 0.37 5.09 1.329 381.59 1.05 0.104 2.5 1.17 0.90 1.02 0.43 2.05 0.94 2.85 0.71 2.625.94 4.84 1.75 4.50 1.20 2.9 873.07 0.61 1.06 0.80 0.66 7.36 0.42 2.23 4.80 1.12 0.06 0.38 0.22 0.72 13.67 5.31 0.56 4.43 0.44 N/A N/A N/A 8.36 0.05 1.09 0.69 2.60 6.06 0.09 2.017 53% 682.31 1.20 0.23 2.71 6.14 0.092 2.04 0.44 1.18 0.64 Tota l 0.61 0.28 2.10 0.80 1.22 9.09 0.647 439.42 0.83 3.44 0.37 3.2 BY LOCATION (BANGKOK & GREATER PHUKET) B y Loc a tion B a ng kok LAB OUR S TATIS TICS AND P R ODUCTIVITY ANALYS IS Grea ter P huket Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5000 Abov e THB 5000 Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5500 Abov e THB 5500 Number of Hotels Number of Da ily Ava ila ble R ooms Number of Occupied R oom Nig hts Avera g e Number of S ta ff P er Hotel 7 1.28 0.00 0.04 0.04 0.07 0.2 1.404 441 3 989 213.17 0.71 1.07 0.16 3.39 17.27 0.03 N/A 0.22 0.53 0.65 15. THAILAND HOTEL INDUSTRY SURVEY 2015 52 .02 7.579 539.93 0.01 0.03 0.73 N/A N/A N/A 0.02 0.642 434 Va lue Va lue Va lue Va lue 319.07 0.84 1.04 0.35 7.23 0.58 0.08 0.920.02 0.662 57% 580.080 410 6 1.194 3.31 N/A 0.09 N/A 0.80 0.34 10.02 0.05 0.50 2.

81 1.14 0.14 0.66 0.18 3.11 0.03 N/A 2.23 1.60 3.68 1.50 1.27 1.15 1.02 0.20 1.808 60% 877.03 0.47 0.45 0.08 0.55 0.20 0.11 0.3 1.1 0.03 0.88 0.01 0.59 0.89 4.09 6.51 3.15 0.66 4.24 1.92 0.16 0.64 0.40 0.37 2.345.98 Tota l 10.72 2.83 0.41 1.03 0.91 1.02 0.83 11.41 0.26 2.185 285.01 0.03 0.37 5.766 59% 722.27 3.29 0.23 0.04 2.64 12.41 0.35 0.32 0.73 0.TABLE 13.29 0.39 0.75 0.11 0.22 0.21 3.235 203 Va lue Va lue Va lue Va lue 846.26 0.84 2.00 0.89 4.19 0.971 2.57 11.92 0.03 0.16 3.59 1.43 3.18 0.49 12.12 0.26 0.77 0.74 Telephone S pa / Hea lth Club Minor Opera ting Depa rtment Tota l Other Opera ting Depa rtment 0.57 2.02 0.17 1.05 0.06 0.56 0.02 0.733 2.29 0.78 3.64 1.02 0.22 0.01 4.15 0.16 0.17 0.80 2.87 1.34 0.06 0.14 0.18 0.42 0.48 0.33 1.86 3.16 0.41 1.08 4.00 0.03 1.50 3.08 0.888 2.47 0.32 1.06 3.18 0.57 N/A 0.35 Telephone S pa / Hea lth Club Minor Opera ted Dept Tota l OOD 0.36 0.87 0.78 3.878 192 12 3.50 2.32 0.39 0.35 0.22 0.93 4.10 0.323 2.54 1.11 0.57 VALUE ADDE D / P R ODUCTIVITY ANALYS IS Added Added Added Added P er Ava ila ble R oom / Tota l R evenue P er S ta ff / Tota l P a yroll Av era g e F ull Time E mployees P er Av a ila ble R oom Hous ekeeping F ront Office Tota l R ooms Dept Av era g e E mployee Hours P er Oc c upied R oom Nig ht Hous ekeeping F ront Office Tota l R ooms Depa rtment Av era g e E mployee Hours P er Cov er R es ta ura nt / B a r / R oom S ervice B a nquet Tota l F & B Dept P roduc tiv e Index (Dept R ev enue / Tota l Dept P a yroll) R ooms Depa rtment F ood & B evera g e Depa rtment Telephone Depa rtment S pa / Hea lth Club Minor Opera ting Depa rtment Tota l Note: Vertica l tota ls ma y not a dd up a s a vera g es a re ba s ed on the hotels tha t contribute da ta for ea ch s pecific line item.50 1.74 0.099 2.85 2.71 1.34 R es ta ura nt / B a r B a nquet Tota l F & B Dept 0.24 2.74 3.08 0.825 255 7 920 193.25 0.57 1.60 1.097 498.02 0.27 0.16 0.39 0.220 130 10 1.46 Tota l 1.53 16.83 2.87 1.36 3.60 7.07 1.526 58% 713.38 0.78 11.07 0.92 0.50 0.119 218.40 0.41 0.09 0.56 0.21 1.21 0.49 0.249 2.88 3.18 0.00 0.21 0.3 601.57 11.14 0.39 1.17 3.37 0.22 7.31 0.29 3.69 4.17 4.05 0.17 Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Other Tota l Undis tributed 0.38 0.26 1.56 0.89 0.17 0.4 582.36 0.39 1.15 1.787 59% 505.14 4.23 0.16 0.87 4.57 1.09 0.523 932. THAILAND HOTEL INDUSTRY SURVEY 2015 53 .17 0.01 0.028.09 1.50 0.12 0.12 0.60 0.277 65% 810.48 Adminis tra tive & Genera l Ma rketing P roperty Opera tions & Ma intena nce Other Tota l Undis tributed E xpens es 1.54 0.43 0.02 0.922 59% 734.58 0.44 3.17 2.44 0.67 1.199 204 14 2.25 0.09 0.14 0.04 0.467 529.56 0.09 0.12 0.05 0.86 1.02 0.07 2.03 4.22 0.30 0.22 12.22 8.14 3.07 0.66 R es ta ura nt / B a r B a nquet Tota l F & B Depa rtment 2.26 0.07 0.76 2.79 10.3 BY LOCATION (OTHER THAILAND) B y Loc a tion LAB OUR S TATIS TICS AND P R ODUCTIVITY ANALYS IS Hua Hin / Cha Am Chia ng R a i / Chia ng Ma i Koh S a mui P a tta ya Kra bi Others Number of Hotels Number of Da ily Ava ila ble R ooms Number of Occupied R oom Nig hts Avera g e Number of S ta ff P er Hotel 11 2.11 0.52 0.6 704.65 1.12 9.7 1.002 238 7 1.86 2.68 1.08 2.

Opt-Out programs automatically change towels less often.THB 3500 1500 AVERAGE HEATING STATISTICS Percentage of Floor Space Heated Above THB THB 2500 THB 3500 THB 5500 5500 36% 4% 9% 12% 10% 11% No. unless the guest requests daily changing. THAILAND HOTEL INDUSTRY SURVEY 2015 54 .THB 2500 . SUSTAINABILITY TABLE 14.ENERGY STATISTICS. of Days 212 140 138 270 317 141 Temperature 29 30 28 29 30 28 AVERAGE COOLING STATISTICS Percentage of Floor Space Cooled 72% 44% 51% 57% 62% 41% No. Note: Opt-In towel reuse programs allow guests request that towels be replaced less often. of Days 288 339 274 269 302 261 Temperature (Celsius) 24 25 22 25 24 25 81% 18% 1% 62% 33% 5% 85% 15% N/A 83% 17% N/A 96% 4% N/A 72% 28% N/A 33% 58% 23% 77% 33% 55% 25% 60% 42% 50% 38% 62% LOW-FLOW SHOWER HEADS (% OF RESPONDENTS) Yes No 66% 34% 62% 38% 74% 26% 61% 39% 64% 36% 61% 39% RENEWABLE POWER GENERATED (% OF RESPONDENTS) Yes TOWEL REUSE PROGRAM (% OF RESPONDENTS) Yes No Not Applicable Type of Program Opt-Out Opt-In 11% 14% 8% 17% 7% 11% No 87% 81% 92% 83% 93% 78% Unknown 2% 5% N/A N/A N/A 11% Wind Power N/A N/A N/A N/A N/A N/A Solar PV 1% N/A N/A 25% N/A 50% Heat Pump 3% 33% 67% 50% N/A N/A Solar Thermal 2% 33% N/A N/A 100% 50% Other 2% 33% 33% 25% N/A N/A % Generated 31% 33% 32% 18% N/A 50% Source RENEWABLE POWER PURCHASED (% OF RESPONDENTS) Yes 4% 5% N/A 13% 3% N/A No 87% 90% 89% 79% 90% 82% Unknown 9% 5% 11% 8% 7% 18% Source Renewable Energy Certificate N/A N/A N/A N/A N/A N/A Purchase Power Agreement 2% 100% N/A 67% N/A N/A Other 1% N/A N/A 33% 100% N/A % Purchased 53% 100% N/A 42% N/A N/A WATER RECYCLING (% OF RESPONDENTS) Yes 40% 29% 21% 33% 57% 78% No 60% 71% 79% 67% 43% 22% Unknown N/A N/A N/A N/A N/A N/A Greywater 32% 100% 83% 78% 94% 93% Laundry Water 3% N/A 17% 22% 6% 7% % Recycled 19% 13% 54% 49% 53% 61% Source VARIABLE FREQUENCY DRIVE USAGE (% OF RESPONDENTS) Yes 55% 24% 47% 74% 79% 47% No 34% 67% 47% 17% 11% 24% Not Applicable 11% 10% 5% 9% 11% 29% Main Air Handling Units 25% 30% 21% 17% 24% 33% Kitchen Hoods 17% 10% 16% 15% 16% 13% Elevators 21% 20% 12% 23% 24% 7% Water Pumps 38% 30% 37% 34% 29% 47% Refrigeration Units 10% 10% 14% 11% 7% N/A HVAC System With Drives Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item.1 BY AVERAGE ROOM RATE By Rate Category UTILITIES STATISTICS All Hotels Under THB THB 1500 .

2 BY LOCATION (BANGKOK & GREATER PHUKET) By Location UTILITIES STATISTICS AVERAGE HEATING STATISTICS Percentage of Floor Space Heated Bangkok Greater Phuket Under THB THB 1500 - THB 3000 - Above THB 1500 THB 3000 THB 5000 5000 1500 THB 3000 Under THB THB 1500 . of Days 365 217 365 N/A N/A N/A N/A N/A Temperature 30 29 30 N/A N/A 28 30 25 AVERAGE COOLING STATISTICS Percentage of Floor Space Cooled 49% 70% 66% 61% 70% 33% 64% 42% No. unless the guest requests daily changing. Note: Opt-In towel reuse programs allow guests request that towels be replaced less often. of Days 365 271 365 247 N/A N/A N/A N/A Temperature (Celsius) 25 23 23 27 25 25 25 24 71% 29% N/A 80% 20% N/A 82% 18% N/A 100% N/A N/A 50% 50% N/A 91% 9% N/A 83% 17% N/A 83% 17% N/A 20% 80% 38% 50% 56% 33% N/A 67% 0% 100% 40% 60% 60% 40% 40% 60% LOW-FLOW SHOWER HEADS (% OF RESPONDENTS) Yes No 100% N/A 76% 24% 58% 42% 67% 33% N/A 100% 80% 20% 29% 71% 67% 33% RENEWABLE POWER GENERATED (% OF RESPONDENTS) Yes TOWEL REUSE PROGRAM (% OF RESPONDENTS) Yes No Not Applicable Type of Program Opt-Out Opt-In 14% 15% 8% N/A N/A N/A 14% 0% No 86% 85% 92% 100% 100% 100% 86% 100% Unknown N/A N/A N/A N/A N/A N/A N/A 0% Wind Power N/A N/A N/A N/A N/A N/A N/A N/A Solar PV N/A N/A N/A N/A N/A N/A N/A N/A Heat Pump N/A 67% N/A N/A N/A N/A N/A N/A Solar Thermal 100% N/A N/A N/A N/A N/A N/A N/A Other N/A 33% 100% N/A N/A N/A N/A N/A % Generated 20% 47% 1% N/A N/A N/A N/A N/A Source RENEWABLE POWER PURCHASED (% OF RESPONDENTS) Yes N/A 5% 8% N/A 0% 9% 14% N/A No 100% 75% 85% 100% 100% 82% 86% 83% Unknown N/A 20% 8% N/A N/A 9% N/A 17% Source Renewable Energy Certificate N/A N/A N/A N/A N/A N/A N/A N/A Purchase Power Agreement N/A 100% N/A N/A N/A N/A N/A N/A Other N/A N/A 100% N/A N/A N/A 100% N/A % Purchased N/A 10% 6% N/A N/A N/A N/A N/A WATER RECYCLING (% OF RESPONDENTS) Yes 57% 25% 15% 67% N/A 45% 86% 100% No 43% 75% 85% 33% 100% 55% 14% N/A Unknown N/A N/A N/A N/A N/A N/A N/A N/A Greywater 100% 60% 67% 100% N/A 100% 100% 100% Laundry Water N/A 40% N/A N/A N/A N/A N/A N/A % Recycled 12% 30% 31% 16% N/A 73% 59% 48% Source VARIABLE FREQUENCY DRIVE USAGE (% OF RESPONDENTS) Yes 29% 71% 100% 100% N/A 50% 57% 50% No 57% 29% N/A N/A 50% 30% 43% 17% Not Applicable 14% N/A N/A N/A 50% 20% N/A 33% Main Air Handling Units 25% 23% 18% 43% N/A 17% 40% 33% Kitchen Hoods 0% 18% 14% 29% N/A 8% N/A N/A Elevators 25% 15% 21% N/A N/A 17% 20% 17% Water Pumps 50% 30% 43% 29% N/A 42% 40% 50% Refrigeration Units 0% 15% 4% N/A N/A 17% N/A N/A HVAC System With Drives Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item. Opt-Out programs automatically change towels less often. THAILAND HOTEL INDUSTRY SURVEY 2015 55 .THB 3000 - Above THB THB 5500 5500 4% 10% 23% N/A N/A 12% 9% 13% No.TABLE 14.

Opt-Out programs automatically change towels less often.TABLE 14.3 BY LOCATION (OTHER THAILAND) By Location UTILITIES STATISTICS AVERAGE HEATING STATISTICS Percentage of Floor Space Heated Hua Hin / Cha Chiang Rai / Am Chiang Mai Koh Samui Pattaya Krabi Others N/A N/A 7% 7% N/A 8% No. of Days N/A N/A 29 131 N/A N/A Temperature N/A N/A N/A 30 N/A N/A AVERAGE COOLING STATISTICS Percentage of Floor Space Cooled 69% 39% 42% 48% N/A 28% No. unless the guest requests daily changing. of Days 249 298 182 200 N/A N/A Temperature (Celsius) 23 24 23 26 N/A N/A 80% 20% N/A 86% 14% N/A 89% 11% N/A 67% 33% N/A 60% 40% N/A 79% 14% 7% 38% 63% 33% 67% 25% 75% 25% 75% N/A 67% 27% 36% LOW-FLOW SHOWER HEADS (% OF RESPONDENTS) Yes No 60% 40% 43% 57% 67% 33% 42% 58% 80% 20% 73% 27% RENEWABLE POWER GENERATED (% OF RESPONDENTS) Yes TOWEL REUSE PROGRAM (% OF RESPONDENTS) Yes No Not Applicable Type of Program Opt-Out Opt-In 10% 14% 11% 25% 25% 8% No 80% 86% 78% 67% 75% 92% Unknown 10% N/A 11% 8% N/A N/A N/A Source Wind Power N/A N/A N/A N/A N/A Solar PV N/A 100% N/A 33% N/A N/A Heat Pump N/A N/A N/A 67% N/A 100% Solar Thermal 100% N/A N/A N/A 100% N/A Other N/A N/A 100% N/A N/A N/A % Generated 70% 30% 6% 10% N/A 51% RENEWABLE POWER PURCHASED (% OF RESPONDENTS) Yes N/A 17% N/A N/A N/A N/A No 80% 67% 89% 100% 100% 100% Unknown 20% 17% 11% N/A N/A N/A Source Renewable Energy Certificate N/A N/A N/A N/A N/A N/A Purchase Power Agreement N/A 100% N/A N/A N/A N/A Other N/A N/A N/A N/A N/A N/A % Purchased N/A 100% N/A N/A 50% N/A WATER RECYCLING (% OF RESPONDENTS) Yes 60% 14% 67% 17% 40% 50% No 40% 86% 33% 83% 60% 50% Unknown N/A N/A N/A N/A N/A N/A Source Greywater 80% N/A 100% 100% 100% 100% Laundry Water 20% 100% N/A N/A N/A N/A % Recycled 68% 100% 63% 33% 75% 50% VARIABLE FREQUENCY DRIVE USAGE (% OF RESPONDENTS) Yes 60% 29% 38% 42% 50% 45% No 20% 71% 38% 50% 25% 45% Not Applicable 20% N/A 25% 8% 25% 9% Main Air Handling Units 43% N/A 67% 25% 25% 17% Kitchen Hoods 29% N/A 33% 38% 25% 33% Elevators 43% N/A 67% 38% 25% 17% Water Pumps 29% 100% 33% 50% 50% 67% Refrigeration Units 29% N/A N/A 25% 25% 17% HVAC System With Drives Note: Vertical totals may not add up as averages are based on the hotels that contribute data for each specific line item. Note: Opt-In towel reuse programs allow guests request that towels be replaced less often. THAILAND HOTEL INDUSTRY SURVEY 2015 56 .

107 60 16.396 343 356 1.02 33.849 N/A 432 4 4 619 200 0.1 932 4 15 2.4 504 2 6 0.5 2 28.230 491 4.25 0.659 3 85 0.465 N/A 8.323 15 5.220 6 1.854 149 44.2 243 1.5 89 0.8 N/A 28 0.1 68 N/A 31 0.02 3 0.3 105 0.893 30.034 134 N/A 1.8 0.1 22 0.351 0 48 0.84 155.3 2 23 1 2 6 37.4 259 1 224 0.589 24 158 0.5 N/A 112 32 N/A 253 38 13.1 113 1.05 138 0.981 26 0.7 0.271 271 2 20 0.7 N/A N/A N/A 50 0.3 0.0 0. USAGE TABLE 15.1 444 141 N/A 2 0.239 14 84.04 0.1 BY AVERAGE ROOM RATE B y R a te Ca teg ory UTILITIE S S TATIS TICS All Hotels Under THB 1500 THB 1500 THB 2500 THB 2500 THB 3500 THB 3500 THB 5500 Abov e THB 5500 P AR P OR P AR P OR P ARP AR UTILITIE S CONS UMP TION E lectricity (KwH) Na tura l Ga s (Kg ) LP G (L) Dies el (L) F uel Oil (L) Wa ter P urcha s ed (CuM) Wa ter Withdra wn (CuM) S tea m (CuM) Chilled Wa ter (CuM) 18.5 155 N/A 0.107 122 23 0.4 186 0.01 10 P OR P ARP AR P OR P ARP AR P OR P AR P AR P OR Note: Not a ll hotels pa rticipa ted in the E nerg y S ection / Line S ections .872 21 23 0.2 N/A 3.236 203 57.0 0.673 14 N/A 3.8 22 274 66 162 198 82 0.2 0.7 N/A 0.2 45 0.474 57 3.557 61 499 5.7 0.078 2.3 1 1 9.538 2 2. s o the tota ls ma y not s um up to the E nerg y Cos ts covered in Undis tributed Opera ting E xpens es THAILAND HOTEL INDUSTRY SURVEY 2015 57 .350 465 N/A 36 0.1 1 0.6 111.8 N/A 2 UTILITIE S COS T ($) E lectricity (KwH) Na tura l Ga s (Kg ) LP G (L) Dies el (L) F uel Oil (L) Wa ter P urcha s ed (CuM) Wa ter Withdra wn (CuM) S tea m (CuM) Chilled Wa ter (CuM) 62.1 313 1 89 0.02 0.7 N/A N/A 1.341 11 5.7 273 1 141 0.1 160 0.01 N/A 511 70 0.843 249 0.5 67 11 0.6 N/A N/A N/A 1.264 23 0.8 N/A 656 3 405 2 7 0.564 165 120 16.2 0.439 368 746 3 4.01 12 3.ENERGY STATISTICS.1 0.1 554 2 5.

637 N/A N/A N/A 79 N/A 2 N/A N/A 18 N/A N/A N/A 37.551 N/A 163 N/A N/A 205 149 N/A N/A 90 N/A 0.3 4 N/A 214 N/A 1 N/A N/A 2 N/A N/A N/A 5.1 N/A 0. s o the tota ls ma y not s um up to the E nerg y Cos ts covered in Undis tributed Opera ting E xpens es B y Loc a tion UTILITIE S S TATIS TICS Hua Hin / Cha Am Chia ng R a i / Chia ng Ma i Koh S a mui P a tta ya P AR P OR P AR P OR P AR P OR P AR UTILITIE S CONS UMP TION E lectricity (KwH) Na tura l Ga s (Kg ) LP G (L) Dies el (L) F uel Oil (L) Wa ter P urcha s ed (CuM) Wa ter Withdra wn (CuM) S tea m (CuM) Chilled Wa ter (CuM) 20.978 N/A 5 N/A Abov e THB 5500 Note: Not a ll hotels pa rticipa ted in the E nerg y S ection / Line S ections .3 565 N/A N/A 2 N/A 168 N/A 0.3 9 2.1 894 0.98 2.342 N/A N/A 360 N/A 35 N/A N/A 85 19 N/A N/A P OR Abov e THB 5000 P AR 142.3 6 0.05 15 0.048 3 26 0.5 N/A N/A N/A 11.499 N/A N/A 7.928 N/A N/A 5.1 N/A 73 N/A N/A 272 34 0 0.08 198 N/AN/A N/A 0.290 N/A 38 N/A 0.6 N/A 0.2 15.2 0.243 4.TABLE 15.2 N/A 27.7 0.869 145 0.69 1 0.159 N/A 1.8 N/A N/A 20.611 N/A 742 5.994 278 N/A 0.7 N/A N/A 63.033 N/A 7.108 N/A 1.1 248 N/A N/A N/A N/A N/A 2 520 N/A N/A 1 0.137 N/A N/A N/A 1.255 0.196 N/A 515 N/A N/A 4.356 N/AN/A N/A 25 134 N/A 125 N/A N/A 28 2.0 15.8 1 28 5 N/A 8 60.8 N/A 83 N/A 0.295 0.4 N/A N/A 0.503 N/A N/A 2.463 N/A N/A 3.941 333 N/A 33 N/A N/A 26 N/A 3 27 659 N/A 34 N/A N/A 32 N/A N/A N/A 20.0 N/A N/A 0.660 4.266 N/A N/A 5.197 3 116 0. s o the tota ls ma y not s um up to the E nerg y Cos ts covered in Undis tributed Opera ting E xpens es THAILAND HOTEL INDUSTRY SURVEY 2015 58 .662 1.773 283 328 321 304 7 17 N/A N/A 13 1 2 2 103.01 0.283 N/A 130 N/A N/A 224 20 N/A 202 UTILITIE S COS T ($) E lectricity (KwH) Na tura l Ga s (Kg ) LP G (L) Dies el (L) F uel Oil (L) Wa ter P urcha s ed (CuM) Wa ter Withdra wn (CuM) S tea m (CuM) Chilled Wa ter (CuM) 74.782 N/A 10 3.3 118 59 N/A N/A 52 N/A 0.410 8.4 0.3 116 372 59 2.5 3 N/A 4 N/A N/A 0.748 N/A 7.653 3.537 5.541 73 N/A 605 P OR Kra bi P AR Others P OR P AR P OR 58 17.489 N/A 10.3 19 N/A N/A 5 N/A N/A 15 58.402 312 0.02 N/A 3 0.385 N/A N/A 6.2 3 10 57.221 N/A 6.089 610 84 0.2 BY LOCATION B y Loc a tion UTILITIE S S TATIS TICS Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5000 Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5500 P AR P OR P AR P OR P AR P OR P AR P OR P AR P OR P AR P OR UTILITIE S CONS UMP TION E lectricity (KwH) Na tura l Ga s (Kg ) LP G (L) Dies el (L) F uel Oil (L) Wa ter P urcha s ed (CuM) Wa ter Withdra wn (CuM) S tea m (CuM) Chilled Wa ter (CuM) P AR P OR 9.07 1.3 0.8 0.5 2 0.565 53 123 0.9 N/A 0.08 68 280 1 42 N/A 71 0.01 0.178 204 N/A 3.3 N/A N/A 20.5 0.3 N/A N/A 1.05 31.18 N/A N/A 0.170 N/A 242 N/A N/A 362 N/A 208 938 124 46.316 142 N/A N/A 171 N/A 8 N/A 0.329 N/A N/A 0.5 N/A N/A 227 35.587 N/A 11 N/A N/A 128 N/A N/A N/A 22 N/A 0.753 N/A 751 N/A 0.02 N/A 0.6 0.6 N/A 11 3 N/A N/A 54.194 669 N/A N/A 293 N/A 36 N/A N/A 27 3 N/A N/A 67.8 N/A N/A 1 0.564 1.904 N/A 90 7 10 200 220 N/A 59 87 N/A 0.01 0.04 10 23 0.5 0.299 5.045 N/A 6.600 163.3 1 N/A 0.020 64 101 N/A N/A 144 269 3 10 96 0.066 209 285 5 N/A 118 111 N/A N/A 75 1 1 0.426 3.2 265 6 21 N/A 8 19 N/A 4 N/A 72.475 44 728 2.5 N/A N/A 0.03 0.349 322 N/A N/A 253 8 15 1 N/A 16 1 N/A N/A Note: Not a ll hotels pa rticipa ted in the E nerg y S ection / Line S ections .369 1.115 N/A 8.56 24.052 68 1.734 73 5.160 4 N/A 1.169 1.9 N/A N/A 16.8 702 0.3 779 275 N/A N/A 111 N/A 3 N/A N/A 3 1 N/A N/A UTILITIE S COS T ($) E lectricity (KwH) Na tura l Ga s (Kg ) LP G (L) Dies el (L) F uel Oil (L) Wa ter P urcha s ed (CuM) Wa ter Withdra wn (CuM) S tea m (CuM) Chilled Wa ter (CuM) 38.57 17.04 0.180 N/A 162 201 293 6.

1 BY AVERAGE ROOM RATE B y R a te Ca teg ory GE NE R AL F OR E CAS T All Hotels Under THB THB 1500 .FORECAST TABLE 16.THB 2500 .3% 3% 67% 8% 28% 3% 6% F OR E CAS T F OR 2016 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 86% 6% 2% 3% 12% 85% 6% 5% N/A 10% 73% 6% 3% 7% 24% 92% 5% N/A N/A 8% 96% 6% 4% 3% N/A 89% 4% N/A N/A 11% AVE R AGE R OOM R ATE (THB ) THAILAND HOTEL INDUSTRY SURVEY 2015 59 .THB 3500 Abov e 1500 THB 2500 THB 3500 THB 5500 THB 5500 OCCUP ANCY F OR E CAS T F OR 2015 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 79% 14% 11% 17% 10% 62% 19% 19% 6% 19% 85% 11% 8% 18% 8% 83% 14% N/A N/A 17% 90% 14% 10% 31% N/A 67% 13% 22% 3% 11% F OR E CAS T F OR 2016 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 79% 7% 3% 9% 17% 80% 12% 5% 1% 15% 78% 6% N/A N/A 22% 79% 5% 4% 20% 17% 77% 5% 8% 7% 15% 83% 5% N/A N/A 17% F OR E CAS T F OR 2015 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 78% 7% 14% 7% 8% 71% 7% 24% 10% 5% 75% 7% 13% 11% 13% 75% 7% 13% 4% 13% 93% 6% 3% 0.

2 BY LOCATION B y L oc a tion B a ng kok GE NE R AL F OR E CAS T Grea ter P huket Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5000 Abov e THB 5000 Under THB 1500 THB 1500 THB 3000 THB 3000 THB 5500 Abov e THB 5500 F OR E CAS T F OR 2015 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 71% 37% 29% 3% N/A 95% N/A N/A N/A 5% 100% N/A N/A N/A N/A 100% N/A N/A N/A N/A N/A N/A 50% 10% 50% 82% N/A 9% N/A 9% 100% N/A N/A N/A N/A 50% N/A 33% N/A 17% F OR E CAS T F OR 2016 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 67% 24% 17% 1% 17% 75% N/A 5% N/A 20% 77% N/A N/A N/A 23% 67% N/A N/A N/A 33% N/A N/A N/A N/A 100% 100% N/A N/A N/A N/A 86% N/A N/A N/A 14% 100% N/A N/A N/A N/A F OR E CAS T F OR 2015 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 100% 8% N/A N/A N/A 86% N/A 10% N/A 5% 100% N/A N/A N/A N/A 67% N/A 33% N/A N/A N/A N/A 100% 13% N/A 73% N/A 18% N/A 9% 86% N/A 14% N/A N/A 50% N/A 33% N/A 17% F OR E CAS T F OR 2016 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 100% 6% N/A N/A N/A 75% N/A N/A N/A 25% 100% N/A N/A N/A N/A 67% N/A N/A N/A 33% N/A N/A N/A N/A 100% 78% N/A 11% N/A 11% 100% N/A N/A N/A N/A 83% N/A N/A N/A 17% OCCUP ANCY AVE R AGE R OOM R ATE (THB ) B y Loc a tion GE NE R AL F OR E CAS T Hua Hin / Chia ng R a i / Koh S a mui Cha Am Chia ng Ma i P a tta ya Kra bi Others OCCUP ANCY F OR E CAS T F OR 2015 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 90% 7% 10% 2% N/A 86% 6% 14% 38% N/A 78% 7% 22% 44% N/A 50% 12% 25% 8% 25% 80% 2% 20% 4% N/A 57% 9% 7% 68% 36% F OR E CAS T F OR 2016 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 75% 5% 13% 9% 13% 71% 5% N/A N/A 29% 75% 5% 13% 4% 13% 83% 6% N/A N/A 17% 100% 3% N/A N/A N/A 71% 14% N/A N/A 29% F OR E CAS T F OR 2015 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 90% 5% 10% 0.5% N/A 86% 13% 14% 5% N/A 100% 6% N/A N/A N/A 25% 4% 50% 8% 25% 80% 5% 20% 5% N/A 86% 4% N/A N/A 14% F OR E CAS T F OR 2016 Inc rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Increa s e Dec rea s e (P erc enta g e of R es pondents ) Avera g e P ercenta g e of Decrea s e S ta y the S a me (P erc enta g e of R es pondents ) 88% 4% 13% 3% N/A 86% 8% N/A N/A 14% 100% 7% N/A N/A N/A 83% 8% 8% N/A 8% 100% 4% N/A N/A N/A 93% 4% N/A N/A 7% AVE R AGE R OOM R ATE (THB ) THAILAND HOTEL INDUSTRY SURVEY 2015 60 .TABLE 16.

Represents non-payroll expenses for FOOD and BEVERAGE department. Cost of Food Sales Includes cost of food served to guests. swimming pool. fuel. music and entertainment. equipment rentals. Each of these can be considered as an individual entity. Minor Operating Departments Revenue Revenues generated from laundry. swimming pool. and (4) property operation and maintenance expenses. electrical and mechanical equipment and fixtures. including foreign currency transaction gains (losses). (2) sales and marketing expenses. but excludes tax and tips given to employees. health center. health center and swimming pool supplies. floor coverings. merchandising. collection charges. grounds and landscaping plus the cost of electric bulbs. silver and uniforms. Payroll & Related Expenses Minor Operating Departments Other Expenses Undistributed Expenses This classification is used for (1) administrative and general expenses. mechanical supplies and removal of waste matter. (3) energy costs. public relations and research.  Marketing and related expenses include advertising. complementary services and gifts. income from rental of stores and showcases. laundry. transportation and delivery charges.  Third level is the Earnings before Interest. medical allowance. cancelation penalties. plus applicable travel and entertainment expenses and supplies. legal expenses. Depreciation and Amortization (Gross Operating Profit less management fees and fixed charges). full-day or longer period basis. furniture. The cost of employees’ meals is charged to the appropriate department and does not constitute a part of the cost of food sold. Cost of Beverage Sales Represents the cost of alcoholic and non-alcoholic drinks served to guests or used in the preparation of mixed drinks. valet and other operated department revenues not mentioned. travelling expenses. including laundry supplies. but excludes tax and tips given to employees. together with transportation and delivery charges. This includes service charges that are retained as revenue or used to offset expenses (namely payroll). including china and glassware. mini bar. linen. trade association dues. commissions. Represents non-payroll expenses for the room department. plus import duties. linen. postal charges. Cost of Minor-Operated Department Sales Represents the cost from laundry. Beverage Revenue Represents non-payroll expenses for all other operated departments. The explanations of each category expense are as follows:  Administrative and general expenses includes cash overages or shortages. valet and other operated department revenues not mentioned. at gross invoice price less trade discounts.  Second level is the Gross Operating Profit (sum of department profit less undistributed operating expenses). loyalty fees. employee’ meals. Comprises of expenses associated with salaries. wages and bonuses and payroll-related expenses for employees. vacation and holiday pay. accounts’ and consultants’ fees. The cost of employees’ beverages is charged to the appropriate department and does not constitute a part of the cost of food sold.  Property operation and maintenance expenses include the cost of repairing buildings. Revenue derived from the sale of alcoholic and non-alcoholic drinks. decorations.EXPLANATION OF TERMS AND BASES USED Rooms Revenue Rooms Other Expenses Revenues obtained from guests accommodation rented on a part-day. cleaning supplies. guest supplies. banquets and/or catering. promotion. commissions. cash discounted earned etc. executive office expenses. steam and water. Also included are the employee benefits such as social insurances. This includes service charges that are retained as revenue or used to offset expenses (namely payroll). sales. etc. printing and stationary. television. including the expenses of cable/satellite. menus and beverage lists. corporate office reimbursable. cleaning supplies. Three levels of profit in this study  First level is the Departmental Profit/Loss. Taxes.  Energy costs which include the cost of electrical power. Food Revenue FOOD & BEVERAGE Other Expenses Revenue derived from the sale of food in restaurants. excluding hotel accommodation tax and tips given to employees. commissions on credit cards. The figures include service charges that are retained as room revenue or used to offset expenses (namely payroll). health center.. goods and services to employees free of charge or at markedly reduced price. guest supplies. Rental and Other Revenue Revenues related to a third party or revenues that do not incur any direct operating expenses. inroom dining. at gross invoices price less trade discounts. THAILAND HOTEL INDUSTRY SURVEY 2015 61 . general insurance. etc.

PARTICIPATING PROPERTIES Aloft Bangkok Sukhumvit 11 Centara Villas Samui Hotel Muse Bangkok Amari Boulevard Bangkok Centara Watergate Pavillion Hotel Hotel Novotel Bangkok Bangna Bangkok Amari Buriram United Centra Ashlee Hotel Patong Hotel Novotel Bangkok Fenix Silom Amari Don Muang Airport Bangkok Centra Coconut Beach Resort Samui Hotel Novotel Bangkok Impact Amari Hua Hin Centra Government Complex Hotel & Hotel Novotel Bangkok on Siam Square Convention Centre Chaeng Watthana Amari Nova Suites Pattaya Conrad Koh Samui Hotel Novotel Bangkok Platinum Pratunum Amari Palm Reef Koh Samui Courtyard by Marriott Hotel Bangkok Hotel Novotel Bangkok Suvarnabhumi Airport Amari Pattaya Crowne Plaza Bangkok Lumpini Park Hotel Novotel Hua Hin Cha Am Beach Resort & Spa Amari Phuket Double Tree Resort by Hilton. Phuket- Hotel Novotel Phuket Kamala Beach Surin Beach Amari Residences Bangkok DoubleTree by Hilton Sukhumvit Hotel Novotel Phuket Resort Bangkok Amari Vogue Krabi Dusit Thani Hua Hin Hotel Hotel Novotel Phuket Vintage Park Amari Watergate Bangkok Dusit Thani Laguna Phuket Hotel Novotel Rayong Rimpae Resort Anantara Bangkok Riverside Resort & Spa Dusit Thani Pattaya Hotel Pullman Khon Kaen Raja Orchid Anantara Bophut Resort & Spa Four Seasons Resort Chiang Mai Hotel Pullman Phuket Arcadia Naithon Beach Anantara Chiang Mai Resort & Spa Gold Orchid Bangkok Hotel Hyatt Regency Hua Hin Anantara Golden Triangle Elephant Camp Grand Hyatt Erawan Bangkok Hyatt Regency Phuket Resort Grand Mercure Bangkok Asoke Ibis Hua Hin & Resort Anantara Hua Hin Resort & Spa Residence Anantara Phuket Villas Grand Mercure Bangkok Fortune InterContinental Bangkok Angkhang Nature Resort Grand Sukhumvit Hotel Bangkok InterContinental Hua Hin Resort Angsana Laguna Phuket Hilton Hua Hin Resort & Spa InterContinental Resort Samui Baan Taling Ngam Resort Asia Pattaya Hotel Hilton Pattaya JW Marriott Hotel Bangkok Bangkok Hotel Lotus Sukhumvit Hilton Phuket Arcadia Resort & Spa JW Marriott Khao Lak Resort & Spa THAILAND HOTEL INDUSTRY SURVEY 2015 62 .

Regis Bangkok Centara Nova Hotel & Spa Pattaya Hotel ibis Styles Chiang Mai The Westin Grande Sukhumvit Hotel Bangkok THAILAND HOTEL INDUSTRY SURVEY 2015 63 .Banyan Tree Bangkok Hilton Sukhumvit Bangkok JW Marriott Phuket Resort & Spa Banyan Tree Phuket Holiday Inn Bangkok Khum Phaya Resort & Spa. Centara Boutique Collection Banyan Tree Samui Holiday Inn Bangkok Silom Le Méridien Phuket Beach Resort Centara Anda Dhevi Resort & Spa Krabi Holiday Inn Bangkok Sukhumvit Loei Palace Hotel Centara Blue Marine Resort & Spa Phuket Holiday Inn ChiangMai Millennium Hilton Bangkok Centara Grand & Bangkok Convention Holiday Inn Express Bangkok Sathorn Nova Platinum Hotel Holiday Inn Express Bangkok Siam OZO Chaweng Samui Centara Grand Beach Resort & Villas Hua Holiday Inn Express Bangkok Sukhumvit Park Plaza Bangkok Soi 18 Hin 11 Centara Grand Beach Resort & Villas Holiday Inn Express Phuket Patong Beach Krabi Central Centara Grand Beach Resort Phuket Holiday Inn Pattaya Radisson Suites Bangkok Sukhumvit Centara Grand Beach Resort Samui Holiday Inn Resort Krabi Ao Nang Beach Ramada Resort Khao Lak Centara Grand Mirage Beach Resort Holiday Inn Resort Phi Phi Island Renaissance Bangkok Ratchaprasong Centre at CentralWorld Centara Grand at Central Plaza Ladprao Bangkok Pattaya Pullman Bangkok Hotel G Hotel Centara Grand Modus Resort Pattaya Holiday Inn Resort Phuket Renaissance Koh Samui Resort & Spa Centara Grand Phratamnak Pattaya Holiday Inn Resort Phuket Mai Khao Renaissance Phuket Resort & Spa Beach Resort Centara Grand West Sands Resort & Hotel De La Paix Hua Hin Managed by Sala Phuket Resort & Spa Villas Phuket Accor Centara Hotel & Convention Centre Hotel ibis Bangkok Nana Six Senses Yao Noi Hotel ibis Bangkok Riverside Sofitel Bangkok Sukhumvit Hotel ibis Bangkok Sathorn Sofitel Krabi Phokeethra Golf & Spa Udon Thani Centara Hotel and Convention Centre Khon Kaen Centara Hotel Hat Yai Resort Centara Karon Resort Phuket Hotel ibis Bangkok Siam Sofitel So Bangkok Centara Kata Resort Phuket Hotel ibis Pattaya Swissotel Nai Lert Park Bangkok Centara Koh Chang Tropicana Resort Hotel ibis Phuket Kata Swissotel Resort Phuket Centara Mae Sot Hill Resort Hotel ibis Phuket Patong The St.

Centara Pattaya Hotel Hotel Mercure Bangkok Siam V Villas Hua Hin Centara Seaview Resort Khao Lak Hotel Mercure Koh Chang Hideaway VIE Hotel Bangkok – MGallery Collection Centara Villas Phuket Hotel Mercure Samui Chaweng Tana Vogue Resort & Spa Ao Nang THAILAND HOTEL INDUSTRY SURVEY 2015 64 .

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