Employee Recognition

May 17, 2010

Vijayakumar Kailasam

Objective

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Employee Recognition How it influences the work? Employee Survey Pinpoints Recognition What’s most important in Recognition Program Ways to reinforce the recognition Conclusion Questions


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Definition

It’s the timely, informal or formal acknowledgement of a person’s or team’s behavior, effort or business result that supports the organizations goals and values, and which has clearly been beyond normal expectations

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Employee Recognition - Share Your Knowledge

Employee Recognition

It is limited in most organizations. Employees complain about the lack of recognition regularly. Managers ask, “Why should I recognize or thank him? He’s just doing his job.” These factors combine to create work places that fail to provide recognition for employees.

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Why is it important?

Recognition is also a powerful means of communication; it sends extremely positive signals to the recipient and others who are aware of the recognition act. Employee recognition is therefore a communication technique to be encouraged by public relations practitioners, who can play a key role in influencing management to use recognition as a performance enhancer in the workplace.

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Why is it important? (con’t)

Managers who prioritize employee recognition understand the power of recognition. They know that employee recognition is not just a nice thing to do for people. It is a communication tool that reinforces and rewards the most important outcomes people create for the business.

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How it influences the work?

When you recognize people effectively, you reinforce, with your chosen means of recognition, the actions and behaviors you most want to see people repeat. An effective employee recognition system is simple, immediate, and powerfully reinforcing. Employees feel cared about and appreciated. It may seem simplistic, but people who feel recognized and cared about produce more and better work.

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Employee Survey Pinpoints Recognition

• 97% of employees felt their “contribution was acknowledged” after an “excellent” award presentation. • Only 39% of employees felt their “contribution was acknowledged” after a “poor” award presentation. • 93% of employees felt an “excellent” award presentation “built commitment” • Only 41% of employees felt stronger commitment to their organization after a “poor” award presentation.

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Survey on Recognition (con’t)
• Much of the impact of employee recognition lies in the presentation. If an employee receives an award in the mail or somebody flings it on the desk, the award will have little meaning. • A good presentation makes a lasting impact. It demonstrates to the recipient and to other employees: “Thanks. Here’s how you’ve done a great job…”

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Survey on Recognition (con’t)
• Fifty-five percent of the respondents said that praise and attention from their supervisor would make them feel as if the company cared about them and their wellbeing. • As you might also expect, money, benefits, and events such as company lunches ranked high, too. But recognition from the supervisor ranked above all other choices.

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What’s most important in Recognition Program
To Senior Management
Increases

To Employees
Satisfies

To Manager of Program
Includes

Productivity Produces ROI Assures Efficiency

recognition needs Guarantees quality of award Creates positive recognition experience

efficient administration Creates Pride & Pleases Management Excites employees

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Ways to reinforce the Recognition
What’s the best way to recognize an employee for work well done? The best formula for recognizing an individual for their efforts is:
Thank

the person by name. Specifically state what was done that is being recognized. Being specific is vital because it identifies and reinforces the desired behavior.

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Ways to reinforce the Recognition (con’t)
Explain

how the behavior made you feel (assuming you felt some pride or respect for their accomplishment). Point out the value added to your team or organization by the behavior. Wherever possible, also point out the way in which the behavior supports an organizational goal or objective. This shows a direct connection between their work and your organizational goals and objectives - a strategic reinforcement. Thank the person again by name for their contribution.

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Employee Recognition - Share Your Knowledge

Ways to reinforce the Recognition (con’t)
Write out the recognition  Write a personal note to the employee  Accompany the verbal recognition with a gift  Everyone likes cash or the equivalent  Present the recognition publicly

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Recognition – in a SMART way


  

Sincere Meaningful Adaptable Relevant Timely

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Conclusion
A simple “Thank You” counts as employee recognition. But, you can also make employee recognition as elaborate as your imagination can conceive. Recognition is not a scarce resource. You can’t use it up or run out of it. No budget is too small to afford employee recognition. For increased employee satisfaction, bring on lots of employee recognition.

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Employee Recognition - Share Your Knowledge

Q&A

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Employee Recognition - Share Your Knowledge

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