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Title page

Alcatel-Lucent 9363/9364
Metro Cell Indoor and Outdoor
Troubleshooting
3MN-01123-0200-UFZZA
Issue 8 | June 2014

Alcatel-Lucent – Proprietary
Use pursuant to applicable agreements

Use pursuant to applicable agreements
Legal notice
Legal notice

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2014 Alcatel-Lucent. All rights reserved.
Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside
Alcatel-Lucent without its written authorization.
Not to be used or disclosed except in accordance with applicable agreements.

Alcatel-Lucent – Proprietary
Use pursuant to applicable agreements

Contents
About this document
vii
Purpose ............................................................................................................................................................................................ vii
What's new ..................................................................................................................................................................................... vii
vii
Intended audience

....................................................................................................................................................................... vii
vii

Supported systems

...................................................................................................................................................................... vii
vii

How to use this document ....................................................................................................................................................... viii
viii
Prerequisites ................................................................................................................................................................................. viii
viii
Conventions used

....................................................................................................................................................................... viii
viii

Related information
Document support

..................................................................................................................................................................... ix
ix

........................................................................................................................................................................ ix
ix

Technical support .......................................................................................................................................................................... ix
ix
How to order ................................................................................................................................................................................... ix
ix
How to comment ........................................................................................................................................................................... ix
ix
1

LED state descriptions
Overview ...................................................................................................................................................................................... 1-1
1-1
LED states for V1.x Small Cell devices ........................................................................................................................... 1-2
1-2
LED states for V2 Small Cell devices ............................................................................................................................... 1-6
1-6

2

Troubleshooting procedures
Overview ...................................................................................................................................................................................... 2-1
2-1
Small Cell remote troubleshooting procedure ................................................................................................................ 2-2
2-2
Small Cell on-site troubleshooting

.................................................................................................................................... 2-8
2-8

V1.x Small Cell LED troubleshooting procedure
V2 Small Cell LED troubleshooting procedure

..................................................................................................... 2-13
2-13

......................................................................................................... 2-20
2-20

....................................................................................................................................................................................................................................
Alcatel-Lucent 9363/64 MC
Alcatel-Lucent – Proprietary
iii
3MN-01123-0200-UFZZA
Use pursuant to applicable agreements
Issue 8 June 2014

Contents
....................................................................................................................................................................................................................................

Small Cell diagnostic ............................................................................................................................................................ 2-25
2-25
A

Document issue history
Overview ..................................................................................................................................................................................... A-1
A-1
Document issue history

......................................................................................................................................................... A-2
A-2

Glossary
Index

....................................................................................................................................................................................................................................
Alcatel-Lucent – Proprietary
Alcatel-Lucent 9363/64 MC
iv
Use pursuant to applicable agreements
3MN-01123-0200-UFZZA
Issue 8 June 2014

List of tables
1

Document changes from Issue 7, November 2013

......................................................................................... vii

A-1

Issue 7, November 2013, Reason for reissue

................................................................................................. A-2

A-2

Issue 6, September 2013, Reason for reissue

................................................................................................. A-2

A-3

Issue 5, April 2013, Reason for reissue

A-4

Issue 4, March 2013, Reason for reissue

A-5

Issue 3, November 2012, Reason for reissue

A-6

Issue 2, July 2012, Reason for reissue

............................................................................................................ A-2
......................................................................................................... A-3
................................................................................................. A-3

.............................................................................................................. A-3

....................................................................................................................................................................................................................................
Alcatel-Lucent 9363/64 MC
Alcatel-Lucent – Proprietary
v
3MN-01123-0200-UFZZA
Use pursuant to applicable agreements
Issue 8 June 2014

.........................................................................................List of tables ................................................................ ................................................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC vi Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 .............................................

..........About this document About this document Purpose The purpose of this document is to provide the troubleshooting procedures that an operator can perform when a failure occurs in the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor Small Cell devices..................................... What's new This is a reissue of the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor Troubleshooting........ 3MN-01123-0200-UFZZA.. Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary vii 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ...... “Document issue history”........ Table 1 Document changes from Issue 7...................................................... November 2013 are shown in the following table............. Document changes from the previous software release The document changes from Issue 7............................... ............. “What's new” (p...... vii) Documentation changes Documentation standards update Intended audience The audience for this document is: • • Operations and maintenance personnel Network supervision personnel Supported systems This document applies to the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor products................... November 2013 Feature/enhancement Description Location Implementation of the new documentation standard for the “What's new” block (replaces the former “Reason for reissue” block)...................... This is Issue 8 The major changes introduced in this issue of the document are described in the following paragraphs. Changes introduced in prior issues of the document are shown in Appendix A..........

............................................ Typographical conventions The following typographical conventions are used in this document: Graphical representation Description italicized text File and directory names Emphasized information graphical user interface text Text that is displayed in a graphical user interface or in a hardware label variable A value that the user supplies............... Path Indicates a directory path or a file name.............................................................. reference number Related document that is referenced in the document ................................................ Prerequisites It is recommended that readers become familiar with: • • The product description of the 9363 Metro Cell Indoor and the 9364 Metro Cell Outdoor devices...................................................................................... The operation and management of the Small Cell from the Home Device Manager (HDM) Conventions used Vocabulary conventions In this document the 9363 Metro Cell Indoor and the 9364 Metro Cell Outdoor products are also referred to as the “Metro Cell” or “Metro Cell Indoor” and “Metro Cell Outdoor”.................................... How to use this document No specific recommendation applies regarding the way readers should read this document............................ Attribute Indicates that this “word” is a GUI or CLI attribute (parameter).......................................................................... Command-syntax Command names that the user types input text Text that the user types or selects as input to a system output text Text that a system displays or prints Key-capture Indicates a key combination on the keyboard.......About this document ................. IP reference...................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC viii Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ..........

.......... replace the plus sign with your country's exit code..... Please see the section “Technical support” for details about product hardware. Related information None Document support For support in using this or any other Alcatel-Lucent document....... See the country-specific exit codes listed here..... How to order To order Alcatel-Lucent documents.About this document ........ and technical support. From United States • If you are using a landline............................. Dial this number: Exit code for the country of origin: 1-630-224-2485......................................com/comments/) or e-mail your comments to the Comments Hotline (comments@alcatel-lucent.....com/support/) for contact information................alcatel-lucent...................... contact Alcatel-Lucent at the following telephone numbers.......................... contact your local sales representative or use Online Customer Support (OLCS) (http://support........................ a cellular phone or VOIP..... dial this number: 1-888-582-3688 From other countries • • If you are using a cellular phone or VOIP................................................................................... go to the Online Comment Form (http://infodoc............com)............... dial this number: +1-630-224-2485 If you are using a landline (phone without a plus [+] character)................com) How to comment To comment on this document....alcatel-lucent........................... contact your local Alcatel-Lucent customer support team............. ................alcatellucent.... These numbers apply for document support only................. Technical support For technical support.................. See the Alcatel-Lucent Support web site (http://www......................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary ix 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ........................... software...

...........................................................................................................................................................................About this document ................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC x Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ................................................................................................................ ...........................................................

............................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 1-1 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ...............1 LED state descriptions 1 Overview Purpose This chapter details LED status and their meaning for the following Small Cell products: • • Alcatel-Lucent 9363 Metro Cell Indoor (V1.....x and V2 hardware versions) Contents LED states for V1......................................................................................................x and V2 hardware versions) Alcatel-Lucent 9364 Metro Cell Outdoor (V1......................x Small Cell devices 1-2 LED states for V2 Small Cell devices 1-6 ........

.......x Small Cell devices Overview This topic describes the LED states on the V1......................................... the WAN LED follows a 2 step WAN connection procedure and the WAN OK state is not used......................... ON ANY ANY OFF System (auto) configuring Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization)..... ON ANY ANY FLASHING System OK Auto configuration complete.......... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 1-2 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ...................................... ON OFF ANY ANY WAN connecting (step 1 of 2) IPSec tunnel establishment complete.................... LED interpretation when using the Iuh interface The following table describes the possible states for each LED when the Small Cell is using the Iu-h interface (the interface between the Small Cell and the Small Cell Gateway) to communicate with the Small Cell Gateway.... State Description Power off Power off Power on Power LED WAN (Network) LED Phone (User) LED System LED OFF OFF OFF OFF Power on ON ANY ANY ANY WAN error IPSec tunnel establishment failure/released........ When BSR............................. ON ANY ANY ON ...........4 onwards...................... LED states for V1...............x Small Cell devices ..................LED state descriptions LED states for V1..... ON ON ANY ANY Phone not detected Last RRC connection release........ backhaul congestion may be detected while the SCTP association is established..enableIuh is set to true................................ ON ANY FLASHING ANY Phone Max Number Max number of UEs connected..............enableIuh is set to true.............................. If this happens....... and may occur during system auto-configuration........................... ON ANY FLASHING ANY (SLOW) (SLOW) Phone tx/rx First CS/PS RAB establishment complete.......... ON ANY OFF ANY Phone Detected First RRC connection and IMSI in ACL. For Small Cell Release 2.... the system auto-configuration indication takes precedence.......x Small Cell devices......................... that is.... ON FLASHING ANY ANY WAN connecting (step 2 of 2) Small Cell registration complete................. BSR............................... ON ANY ON ANY System config error Add cell (reserved PSC & low Tx power).......

.................enableIuh is set to false............. reduced service due to: System is in service but has either: 1....... WAN (Network) LED may also be referred to as Connectivity LED.................. ON OFF ANY ANY WAN connecting (step 1 of 3) IPSec tunnel establishment complete. Backhaul Congestion (BCR2.. BSR... and/or 1....................4 onward)................ ON FLASHING ANY ANY WAN connecting (step 2 of 3) Small Cell registration complete.............. Power LED WAN (Network) LED Phone (User) LED System LED ON ANY ANY FLASHING (FAST) FLASHING err bit 2 err bit 1 err bit 0 Coverage Reduction (BCR3..... ANY indicates that the LED can be ON..... When BSR......... Detected backhaul network impairments that may impact service 2...... LED interpretation when using the Iuh interface The following table describes the possible states for each LED when the Small Cell is using the Iuh interface (the interface between the Small Cell and the Small Cell Gateway) to communicate with the Small Cell Gateway. 2......x Small Cell devices ........................ Reduced cell coverage because of the number of idle mode mobility events from public users... that is....................... OFF or FLASHING................................................................................ State Description System OK.... the WAN LED follows a 3 step WAN connection procedure and uses the WAN OK state........ Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 1-3 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 .... and may occur during system auto-configuration....enableIuh is set to false.. System LED may also be referred to as Service LED....................... 3....................................... 2...................... State Description Power LED WAN (Network) LED Phone (User) LED System LED Power off Power off OFF OFF OFF OFF Power on Power on ON ANY ANY ANY WAN error IPSec tunnel establishment failure/released..... For Small Cell Release 2.... Notes: 1.............4 onwards............. If this happens.....LED state descriptions LED states for V1.................................0 onward) Engineer indication Refer to Error Codes........ the system auto-configuration indication takes precedence.. backhaul congestion may be detected while the SCTP association is established........ ANY ANY (SLOW) ON FLASHING .....................

... Phone Detected First RRC connection and IMSI in ACL.... Backhaul Congestion (Release 2.......... ON WAN (Network) LED FLASHING Phone (User) LED System LED ANY ANY ON ANY ANY ON ANY OFF ANY ON ANY FLASHING ANY (FAST) (SLOW) Phone tx/rx First CS/PS RAB establishment complete................................... 2..... OFF or FLASHING............. reduced service due to: System is in service but has either: ON ANY ANY FLASHING 1........................ Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 1-4 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ............. 2.... ON ANY FLASHING ANY Phone max. System LED may also be referred to as Service LED.. ON ANY ANY ON System OK......................................... ON Phone not detected Last RRC connection release........... WAN (Network) LED may also be referred to as Connectivity LED.............. and/or 1................ Detected backhaul network impairments that may impact service 2..0 onward) Engineer indication Refer to Error Codes... ANY indicates that the LED can be ON... ON ANY ON ANY System config error Add cell (reserved PSC & low Tx power).. number Max number of UEs connected...................................... ON ANY ANY OFF System (auto) configuring Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization)....... Error codes The following table describes the LED states for each possible error code: Error code Power LED WAN LED (error bit 2) WAN LED (error bit 1) System LED (error bit 0) Default generic establishing IPSec tunnel FLASHING OFF OFF OFF Location check failure FLASHING OFF OFF ON ......... State Description Power LED WAN connecting (step 3 of 3) IuCS connection establishment complete................................ Reduced cell coverage because of the number of idle mode mobility events from public users...................... ON ANY ANY FLASHING System OK Auto configuration complete............... FLASHING err bit 2 err bit 1 err bit 0 Notes: 1...... 3........................... (FAST) Coverage Reduction (Release 3...4 onward)... WAN OK BVG DPAT binding update complete................................................LED state descriptions LED states for V1............................................................x Small Cell devices .........

...........................LED state descriptions LED states for V1.................................. this indication will show for 10 seconds and then stop...................................................................... For “DHCP IP Config or PPPoE username and password have been saved”............................................................................................................................................................................................ Error code Power LED WAN LED (error bit 2) WAN LED (error bit 1) System LED (error bit 0) Movement check failure FLASHING OFF ON OFF BLST failure FLASHING OFF ON ON Temperature out of range FLASHING ON OFF OFF EAP-AKA authentication failure FLASHING ON OFF ON USIM authenication failure FLASHING ON ON OFF Boot loader validity failure FLASHING ON ON ON Default generic download backhaul indication FLASHING SLOW FLASHING OFF OFF Default generic download in progress FLASHING SLOW FLASHING FLASHING OFF Default generic download activation FLASHING ANY OFF FLASHING Generic validity failure FLASHING OFF FLASHING OFF RF module tx failure FLASHING OFF FLASHING FLASHING Small Cell lock down upgrade FLASHING FLASHING FLASHING FLASHING DHCP IP Config or PPPoE username and password have been saved FLASHING ON FLASHING FLASHING Notes: 1.............. Board level self-test sequence The following table describes the LED states that are visible during the Board level self-test sequence (BLST): Procedure LED name LED indication Board Level Self Test (BLST) POWER FLASHING POWER OFF WAN FLASHING WAN OFF SYSTEM FLASHING SYSTEM OFF PHONE FLASHING PHONE OFF .x Small Cell devices .................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 1-5 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ...........................................................................................................

......... ON ON ON Phone: maximum number of users active All available RABs on Small Cell are active. State Description Power off Power off OFF OFF OFF Power OK Power on ON ANY ANY System Downloading Operator Certificates System is connecting to the Bootstrap SeGW and is downloading certificates via this tunnel............... ON ON OFF Phone has active user(s) Small Cell has at least one active RAB....................LED state descriptions LED states for V2 Small Cell devices ............................. or is providing service...................................... ON FLASHING OFF System OK (In Service) System is ready to provide service.................. ON FLASHING FLASHING System performing auto-configuration Registration with Small Cell Gateway successful.. registering with the Small Cell Gateway........... for example: booting....... 2. LED states for V2 Small Cell devices Overview This topic describes the LED states on V2 hardware for the following Small Cell devices: • • Alcatel-Lucent 9363 Metro Cell Indoor (V2) Alcatel-Lucent 9364 Metro Cell Outdoor (V2) Hardware (V2) LED interpretation The following table lists LED behavior for each device state.....................................................0 onward) Power LED System LED Phone (device) LED while maximum number of RABs active.................. ON FLASHING FLASHING (SLOW) System Initializing and registering with gateway System is initializing................................................. loading data................................4 onward).................. Detected backhaul network impairments that may impact service 2................. connecting................. ON OFF OFF Phone: no active users Small Cell has no active RABs. Reduced cell coverage because of the number of idle mode mobility events from public users (Feature 108877....... ON ON FLASHING System OK..................................... 1. The Small Cell is now performing auto-configuration / network listening............ and/or Coverage Reduction (BCR3.... ON ON ANY System Not in Service (Needs Operator Intervention) System cannot achieve stable clear state and provide service................. Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 1-6 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ......... Backhaul Congestion (BCR2........................... Continuous coverage self-optimization based on admission) ON OFF FLASHING ....... reduced service due to: System is in service but has either: 1.....

........ OFF GPS Location has failed to provide an accurate location fix..... OFF LED-gpsHardwareFailure LED-gpsLocationFailure (depending on how other initialization checks are implemented in relation to GPS localization)................................. The following table lists LED behavior during the GPS localization process: State Description GPS LED System LED Power off No power OFF OFF LED-gpsNotRequired GPS Location Detection is not required........... ANY (if alternative location checks may be used or if GPS location checks are disabled)....................................... ANY (if alternative location checks may be used or if GPS location checks are disabled).. State Description Power LED System LED Phone (device) LED Major hardware fault (return to supplier) A major hardware fault has occurred.. ............................................... 2........ FLASHING ANY GPS hardware has failed or is not present when GPS Location Detection is required........ System LED may also be referred to as Connectivity LED................... this indication will show for 10 seconds and then stop.............. ANY indicates that the LED can be ON.................................................................. Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 1-7 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 . OFF or FLASHING............................................................................................ GPS LED interpretation Where the product variant has a GPS module installed an additional LED is designated as the GPS LED....................... OFF ANY LED-gpsScanActive GPS Location Detection is in progress......... For “DHCP IP Config or PPPoE username and password have been saved”........ 4...................................... 3...... Phone (device) LED may also be referred to as 3G Mobile LED................................LED state descriptions LED states for V2 Small Cell devices . FLASHING OFF OFF Location check failure Location Check has failed FLASHING FLASHING OFF Movement check failure Movement Check has failed FLASHING ON OFF DHCP IP Config or PPPoE username and password have been saved The DHCP IP configuration or PPPoE username and password received from DHCP option 125 have been saved FLASHING FLASHING FLASHING Notes: 1....

............. and is available for service.... State scenario's for V2 hardware State scenario Scenario description Power OK 1.................. Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 1-8 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 . Power LED is ON....... .... 2.. Certificate download has resumed but the operator certificates have not yet been downloaded......... PSU or PSU connector fails.............. System LED is FLASHING and the Phone LED is FLASHING (FAST)............ which has been accepted as an authorized location fix........ System OK (in service) 1................ This followed by state change to “System OK” Ethernet LED If a product variant is fitted with a second Ethernet port........ 3..... ON ON2 (assuming other initialization checks are successful) Notes: 1..................... which has failed the authorization checks................... User accidentally pulls PSU plug from mains.. State Description GPS LED System LED LED ....... Small Cell is establishing IPSec tunnel to the Bootstrap SeGW................................. 2............... System LED is FLASHING and Phone LED is FLASHING (FAST)...................... a dedicated LED illuminates to indicate that an Ethernet connection has been made to this port.............. Small Cell has succeeded in establishing IPSec tunnel after initially failing to do so for longer than 10 minutes................ or is downloading operator certificates via the bootstrap IPsec tunnel.. Power off 1.... User connects PSU to mains and to Small Cell.......... 2.......................... System LED and Phone LED are FLASHING............... Small Cell has successfully booted.. registered............. Power LED is OFF (all LEDs are OFF)............................................gpsLocationUnauthorised System not in service (needs operator intervention) GPS has provided an accurate location fix.......................... established tunnel...................LED state descriptions LED states for V2 Small Cell devices .................. OFF or FLASHING.... System LED is ON.... LED is OFF (all LEDs are OFF).... Small Cell has successfully downloaded its operator certificates and starts connecting to the Initial or Assigned SeGW.... In some startup procedures the System LED will Flash while the system is waiting for “Unlock” to begin Network Listening........... ON OFF LED-gpsLocationValid System OK (in service) (assuming other initialization checks are successful) GPS has provided an accurate location fix. System downloading operator certificates 1.... ANY indicates that the LED can be ON..............

System has a configuration error............ IPSec tunnel establishment has exceeded 10 minute time limit... 1..... 1... System has detected connectivity problems to the CS core network.. Successful call handover from Small Cell 1 to Small Cell 2.... A 4-user Small Cell has three active RABs.. 1. 3..... 4....... 3.... Location Check or Movement Check failure......................................... 3......... they may infer that this is due to capacity issues on the Small Cell. One or more users is successfully connected through the Small Cell....... System LED is FLASHING........ 3.... 1........... and the Phone LED is ON..... or establishing IuCS connection......... how they are configured................ System LED is FLASHING....... and whether or not a local macro cell is available................ A new user makes a call and a fourth RAB becomes active.......................... Small Cell is engaged in auto-configuration or self-optimization. Small Cell is establishing IPSec tunnel....... or performing auto-configuration....... The home user may or may not be given service..... Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell............ system boot sequence has resumed........ If they are not given service.............. Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell....... A home user with 4-user Small Cell sees Phone LED is FLASHING and attempts a call.......... System shows “System requires operator intervention” indication: Phone LED is OFF................... Phone LED on Small Cell 2 is ON.... 1. 2............. Small Cell has succeeded in establishing IPSec tunnel after initially failing to do so for longer than 10 minutes............ 2............... Phone LED is OFF. 2. System LED is FLASHING.... Phone LED is ON...... 4......... System not in service (requires operator intervention) Phone/device has active user(s) Phone/device has active user(s) Phone/Device has no active user(s) Phone/device: phone has maximum number of users active .... System LED is OFF 2.......LED state descriptions LED states for V2 Small Cell devices ..... Last authorized user has ended their call........... Phone LED is ON.... System shows “System Initializing” indication.. State scenario Scenario description System initializing 1..e........ Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 1-9 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ........... Phone LED is OFF................. 2.. No users are taking service on the Small Cell (i......... there are no active RABs)............... Successful call handover from Small Cell 1 to Small Cell 2........ or performing network listening.... depending on which features are activated................ Phone LED is ON....... 2.. One or more users is successfully connected through the Small Cell.. Phone LED is FLASHING as long as four RABs are active.......... Phone LED is ON.. Phone LED is OFF. or Registering with Small Cell Gateway. System LED is OFF. 3... Phone LED on Small Cell 2 is ON......

......................................................... The Small Cell ensures that the Phone LED indication is correct when the backhaul congestion state changes to uncongested. Possible call impairments include dropped calls and poor voice quality It may be possible for the user to request other users of the local network to reduce network usage whilst a call is made............ or BLST failure...... State scenario Scenario description Backhaul congestion 1... 2........... The Phone LED provides no indication of number of active users during backhaul congestion. Small Cell detects RF module tx failure...... Small Cell has detected backhaul impairments that may impact user service..................... Major hardware failure (return Small Cell to supplier) .. Phone LED is FLASHING and the System LED is FLASHING. Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 1-10 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 .... The backhaul congestion may potentially be detected whilst the System is Initializing... in which case the System initializing LED indication takes precedence.....................................LED state descriptions LED states for V2 Small Cell devices ........... Power LED is FLASHING............................... 1.................................................................................................................................................................................................................. A home user may infer that impairments affecting calls during this indication may be due to congestion in the backhaul..................... other LEDs are OFF..................................

............................................................................................................................................ Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-1 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ......................2 2roubleshooting T procedures Overview Purpose This chapter describes the troubleshooting procedures for devices.......................................... Contents Small Cell remote troubleshooting procedure 2-2 Small Cell on-site troubleshooting 2-8 V1....x Small Cell LED troubleshooting procedure 2-13 V2 Small Cell LED troubleshooting procedure 2-20 Small Cell diagnostic 2-25 ......................

..... then find the BSR...BSR... From the Device Data tab.......operationalState) parameter and • queue the function..lmcMFail) parameter and queue the function......1.............. perform the following steps: 1. • • • Check that the DSL line is working properly. the Small Cell radio is failing because of the location checks of the Small Cell.......... To do this............ Check the Small Cell is activated on the HDM...............................operationalState (Device............................BSR....Lcell.......1.............. then find the BSR.........lmcMFail (Device.......... Small Cell remote troubleshooting procedure Purpose This procedure describes how to troubleshoot Small Cells from the HDM.... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-2 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 . check the value.. Check that a DSL router (not a DSL modem) is installed................ Check the parameters relating to location lock and/or national location lock........... Ensure that an appropriate mobile device is available...Lcell................. select Get Parameter Values................ 3..... To do this. If the value returned is true.. select Get Parameter Values............ .............. Click Manage from the Devices tab of the HDM GUI to manage the required device.. From the Device Data tab.....Services...................... • Check the BSR. Determine whether the value is enabled................operationalState state to determine whether the radio is broadcasting.......................Troubleshooting procedures Small Cell remote troubleshooting procedure ......Lcell............................... From the Queue Function tab......................Services........ Click Manage from the Devices tab of the HDM GUI to manage the required device 2................... 3............... check the value............ perform the following steps: 1....1........................... Before you begin • • • Wait at least 15 minutes after powering on the Small Cell.... 2... Check that the Small Cell Gateways are working properly........... From the Queue Function tab.

.............administrativeState) parameters and queue the function........ Continue........ 2 If Then Else The Small Cell parameter values are as follows: Continue............... ........................ 3 Trigger a diagnostic test on the whole Small Cell equipment by setting SetParameterValues (“diagnose=true”).......................................... Follow up the Small Cell diagnostic using the “Small Cell diagnostic” (p....... Steps to perform remote troubleshooting .............administrativeState parameters.. by entering the following command: GetParameterValues(“diagnoseBSRAdditionalText”).........BSR........................................................................................1................................................................. then find the BSR............. 2-25) procedure..........operationalState (Device................................................operationalState) and BSR...........................1... 3..................................................... Click Manage from the Devices tab of the HDM GUI to manage the required device..... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-3 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ............ check the BSR......... Go to “Steps to manage Small Cell status from the HDM” (p.. 2......................Lcell................. If Then Else The diagnostic result shows errors.........................OperationalState is enabled • BSR.............................administrativeState (Device.....................Services..........................Troubleshooting procedures Small Cell remote troubleshooting procedure ................... Check the value from Device Data tab...................................operationalState and BSR................................................... select Get Parameter Values.................................................. 1 From the HDM..................................... perform the following steps: 1. • BSR..................................................................BSR. ..... To do this............................administrativeState is unlocked........................ ................ 2-6)......................................................1.... From the Queue Function tab.................................... Get the result of the diagnostic in the diagnoseBSRAdditionalText variable.................Services....................

.................................................................................................. N D O F S T E P S ......... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-4 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ................................................................................................ 4 If Then Else The Small Cell is running properly..................................................................................................................................................Troubleshooting procedures Small Cell remote troubleshooting procedure .......................................................... Continue with the “Small Cell on-site troubleshooting ” (p.......... 2-8) procedure............................................................. End of procedure.................... E................................................................................................ .................................................................................................................................................................................................................................................................

........................................................ perform the following steps: 1.. 2-14)......... 1 Reboot the Small Cell from the HDM........................ E.................... N D O F S T E P S ................................................................... It is not a standalone procedure............................................................................................................................ Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-5 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ........................ From the Queue Action tab....................................................................................................................................... 2.................................. Steps to reboot the Small Cell This procedure is part of the “Steps to perform remote troubleshooting” (p............................................ ................................................................................................................ 2-3) procedure..............Troubleshooting procedures Small Cell remote troubleshooting procedure ................... To do this....... Go to Step 1 of the “Steps to perform remote troubleshooting” (p................................................................................................. 2 When the Small Cell has rebooted and the radio is working: If Then Else The LED states indicate a fault..................... ....................................................... select Reboot and Reboot Action................................................. Result: The Small Cell reboots................................................................... Go to “Steps to perform LED troubleshooting” (p............... Click on Manage on the Devices tab of the HDM to manage the required device........................ 2-3) procedure.......................................

........................................ click Manage to manage the required device................... the Small Cell...............................................................................administrativeState status is still locked..................................... continue with the “Small Cell on-site troubleshooting ” (p............. It is not a standalone procedure...................administrativeState (Device.....................................................Services................. ....... From the Devices tab of the HDM GUI..administrativeState of the Small Cell on the HDM........................................................................... ....... Steps to manage Small Cell status from the HDM This procedure is part of the “Steps to perform remote troubleshooting” (p.................................administrativeState) parameter and queue the function...................OperationalState of 2.... select Set Parameter Values................................ BSR....... from the Device Data tab.......................................... If Then Else The Set BSR...Troubleshooting procedures Small Cell remote troubleshooting procedure ...................... BSR........ 3.. 1 Check the BSR..................................... From the Queue Function tab.....administrativeState is locked...................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-6 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 .... 2-8) procedure................................. change the value to unlocked ........................................................................................................... 2 Check the BSR......................................................... 2-3) procedure....................................... then find the BSR.......OperationalState of the Small Cell on the HDM.1......administrativeState to unlocked from the HDM: Continue and check the 1............. . BSR.. If the BSR....

........... Go to Step 3 of the “Steps to perform remote troubleshooting” (p..................... reboot the Small Cell................... The one of the following values: • 000000001 (inTest) • 000000010 (failed) • 000000100 (powerOff) • 000001000 (offLine) • 000010000 (offDuty) • 000100000 (dependency) • 001000000 (degraded) • 010000000 (notInstalled) • 100000000 (logFull) BSR.............................................. 2.......... .......................................AvailabilityStatus of the Small Cell....................................... continue with the “Small Cell on-site troubleshooting ” (p..................... From the Queue Action tab................ click on Manage to manage the required device...................................................... which indicates that the radio is on.................... BSR........... To do this.... 2-3) procedure......................................................................... which means the Small Cell is available for service... 1.............................................................................. From the Devices tab of the HDM.... N D O F S T E P S ........ select Reboot and Reboot Action......... 3 If Then Else BSR............... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-7 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ...AvailabilityStatus has Follow the troubleshooting procedure available on the HDM................. If the BSR....................OperationalState is still disabled......AvailabilityStatus is 000000000 (inService).Troubleshooting procedures Small Cell remote troubleshooting procedure ..................................OperationalState is disabled............................. 2-8) procedure................................................ If Then Else The From the HDM.............................OperationalState is enabled........................ perform the following steps: The BSR................................................. E............................................................... Continue and check the BSR..................................................

................................ • Get the DNS server name................................. Small Cell on-site troubleshooting Purpose This procedure describes how to perform Small Cell on-site troubleshooting.............................................. Ensure that an appropriate mobile device is available....... check the Ethernet cable that connects the Small Cell to the router and replace it............ Check that a DSL router (not a DSL modem) is installed....................... Before you begin • • • Wait at least 15 minutes after powering on the Small Cell................................................................... ....... Get the IP address of the Small Cell Gateway..................... contact next level of support.......... go to Step 2 of this procedure....................................... If the problem is not resolved.............................................. • • • Check that the DSL line is working properly........................................................................... send a connection request to the device.....Indoor..................... 2 Determine whether the Ethernet LED at the Small Cell is ON or OFF............ DSL router)................ go to “Steps to perform power injector troubleshooting” (p.............................................. Check the access to the technical room (for example....... For Metro Cell ........... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-8 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 .............. If Then Else you are not able to make PS or CS calls For Metro Cell ...Outdoor...................... Check with HDM personnel the status of the Small Cell............................. 2-10)....... If the Ethernet LED is OFF......... .....................................................Troubleshooting procedures Small Cell on-site troubleshooting ......................................................................................................................................... 1 Check if PS and CS call service is working over the selected Small Cell on-site....................... Go to Step 3 of this procedure............. if needed................. From the Manage page on the HDM GUI..... Steps to perform on-site troubleshooting ......

.......................................................................................................................................................................................................... Go to “Steps to perform Small Cell connectivity troubleshooting” (p.................... E.... ..........................................................................................................Troubleshooting procedures Small Cell on-site troubleshooting ..................... The Small Cell is running properly................................................................................................................................................................................................................................ 2-11)................................................ 3 If Then Else The connection request fails and the status of the Small Cell on the HDM indicates a problem.................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-9 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ....................... N D O F S T E P S ....................................................................... End of procedure.................................................

..... Replace the power outlet of the power injector if faulty............ 2-11).............................. ...... 2 Check the power on the power outlet of the power injector.......... Perform the following checks in the power injector technical room: ............. Go to “Steps to perform Small Cell connectivity troubleshooting” (p......................................................................................................................................... contact next level of support................................................................. 3 Check the LEDs on the power injector........... 4 If Then Else The LEDs are ON for the power injector and Ethernet cable............................................... E.... .......................................................................... If the problem is not resolved...................................................................................................................................................................... 1 Check the power on the Ethernet cable from the power injector to the Small Cell.................................... Steps to perform power injector troubleshooting This procedure is part of the “Steps to perform on-site troubleshooting” (p..................................................................................... ....................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-10 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ................................................ N D O F S T E P S .... Replace the Ethernet cable between the Small Cell and the power injector if faulty................................................................................................................................................................................................................................................... 2-8) procedure...................................................................................................... Replace the power injector if faulty...... It is not a standalone procedure and is only valid for Metro Cell Outdoor.............................Troubleshooting procedures Small Cell on-site troubleshooting ..................................................................................................................................................................................................................................

........................................................ For V2 Small Cell devices..........x Small Cell devices.............. ................................. Contact next level of support....................................................................... If Then Else There is a successful response from the NTP server........Troubleshooting procedures Small Cell on-site troubleshooting ............................................ 3 From the command window on a Windows PC................................ 1 Connect a laptop to the network through an Ethernet cable......................................................... ................. ..... It is not a standalone procedure............................................. check the System LED................................. Continue........................................... by checking the following: • • For V1............................................. enter the nslookup initial-ipsecrouter.. 2 Ping the IP address of the NTP server..................................................................................................................................com command to check the IP address of the IPSec router............................................................... If Then Else The LED is OFF........................................ ................................. Steps to perform Small Cell connectivity troubleshooting This procedure is part of the “Steps to perform on-site troubleshooting” (p........................... .................................................................................................... If Then Else The above command works. check the WAN (network) LED....................................... 2-8) procedure................................. Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-11 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ......................... Continue...........................................................................................................................XXX............................... Contact next level of support....... Where: XXX represents the domain name...................................................... it indicates that there is no connection.................. 4 Determine whether the link between the Small Cell device and the Small Cell gateway is operational.. Continue Contact next level of support......... You are able to connect to the IPSec router and DNS Server.............

........................................................................ will go out After a few seconds all the LEDs will start to flash in turn ............................ E....................................................................................................... End of procedure....................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-12 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ............................................................................................................................................................................................................................ except the Power LED...... .................................................... Result: The equipment returns to its default factory settings......................... Replace the Small Cell hardware.......................................................................................................................................................................................................................................................... If Then Else The DSL service is available.............................................................................. press and hold the “Reset” button............................ N D O F S T E P S .............................. 3 Wait at least 5 seconds after all the LEDs have started flashing in turn and then release the “Reset” button.............................................................................................................. 5 Check the DSL service availability..................... 1 On the 9363/9364 Metro Cell interface panel................................................................................................................................................................. Any previously configured settings on the equipment will be erased...............................................................................................................................Troubleshooting procedures Small Cell on-site troubleshooting ............................................................... Result: • • All the LEDs.............. Important! Do not release the “Reset” button immediately after the LEDs start flashing as this will result in the reset failing..................................... 2 Keep holding the “Reset” button while the LEDs flash...................................................... E................................................................... N D O F S T E P S Steps to perform on-site device reset Perform the following steps to carry out a factory reset on the device: ........................ ...............

................................................................ ..........................................x Small Cell devices............................................. Before you begin • • Wait at least 15 minutes after powering on the Small Cell................ • • • Check that a DSL router (not a DSL modem) is installed.....................Troubleshooting procedures V1................. Ensure an appropriate mobile device is available..... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-13 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ................x Small Cell LED troubleshooting procedure Purpose This procedure describes the actions to perform according to the LED states of V1......................................................x Small Cell LED troubleshooting procedure .................................................................... V1............................................ Check that the DSL line is working properly................................ LED states can be checked remotely..........................................

.x Small Cell LED troubleshooting procedure . ...... Continue............ • Device is idle or has no active calls (LED is OFF)............. ................................................................ Continue................................................................................................. 2-17)...............................................................................................................Troubleshooting procedures V1................................ 1 Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V1.................................... • Device is configuring (LED is FLASHING)........................ 2-17)............. ........ ................................................................................... .............. Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-14 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ................................................................................................................................................................................................................................................... 5 If Then Else The Phone (User) LED is ON................. Go to “Steps to check LED System” (p......................................................................... Continue.................................................... 2-16)................................................... Continue......................... 4 If Then Else The System LED is ON......................................... Steps to perform LED troubleshooting ........................................... 2 If Then Else The Power LED is ON.............................................................................................................. Continue.......... Continue................................. Go to “Steps to check LED WAN (Network)” (p... Go to “Steps to check LED power” (p............................................................................................................. 3 If Then Else The WAN (Network) LED is ON.......................................................................x Small Cell devices” (p........... 1-2)...............................................

....................................................................................................... N D O F S T E P S ... 2-8).................................................................................................. The Small Cell is running properly................ 6 Check with HDM personnel the status of the .................................................................................................................................................................................................... ..................................................................................................... Go to “Steps to perform on-site troubleshooting” (p............................................. If Then Else The status of the Small Cell on the HDM indicates a problem..................................................................x Small Cell LED troubleshooting procedure .............................................Troubleshooting procedures V1............................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-15 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ....... E..............................................................

......................x Small Cell LED troubleshooting procedure ................................................................................... Steps to check LED power This procedure is part of the “Steps to perform LED troubleshooting” (p................................................................. 2-14) procedure.................. 2-8) procedure..................................................................................................... N D O F S T E P S ......................Troubleshooting procedures V1........................... The Power LED is FLASHING. 2 If Then The Power LED is ON after the reboot..................................................................................... 1 If Then The Power LED is OFF.................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-16 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ................. E....................................................................... The Power LED is still FLASHING or OFF after the reboot... ..................................................................... Perform the “Small Cell on-site troubleshooting ” (p........................ It is not a standalone procedure............................. Go to Step 3 of the “Steps to perform LED troubleshooting” (p..................................................................................................................... Perform the “Small Cell on-site troubleshooting ” (p................................................................................... 2-8) procedure...................................... Reboot the Small Cell on-site................................ 2-14) procedure....................................................................... ...........

................................................................................... Steps to check LED WAN (Network) This procedure is part of the “Steps to perform LED troubleshooting” (p.......................................................................... 1 If Then The WAN (Network) LED is OFF......................... A technician must go on-site... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-17 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 .. The cable must be replaced if necessary................. 2-14) procedure.................................... 2 If Then The WAN (Network) LED is ON after the cable replacement.............................................................................................. contact next level of support......................................... N D O F S T E P S Steps to check LED System This procedure is part of the “Steps to perform LED troubleshooting” (p.......................................................................................................................... Call next level support for DSL link troubleshooting................. It is not a standalone procedure....... If the LED is still FLASHING (SLOW)............................................ Go to Step 2 of this procedure.............................. The WAN (Network) LED is still OFF after the cable replacement..x Small Cell LED troubleshooting procedure .. Go to Step 4 of the “Steps to perform LED troubleshooting” (p.............. It is not a standalone procedure........................................................ The IP communication establishment is in progress................ The WAN (Network) LED is FLASHING (SLOW)................................................. .................................................Troubleshooting procedures V1............ The technician must check the Ethernet cable between the Small Cell and the DSL router................................................................................................................................... ... Wait until it ends (about 5 minutes).............................. E. ...................... 2-14) procedure............................................................................. 2-14) procedure.....

................ Reboot the Small Cell from the HDM... ........................................................ 2.... Go to Step 2 of this procedure.......................... 2-14) procedure............................. The System LED is FLASHING (SLOW)...... The System LED is FLASHING (FAST)...................................................... select Reboot and Reboot Action...... ............. To do this............................... There is a system configuration error......... From the Queue Action tab........ Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-18 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 .... 3 If Then The System LED is ON at the end of the upgrade or auto-configuration process....... 1 If Then The System LED is OFF.................................................. Go to Step 5 of the “Steps to perform LED troubleshooting” (p....................................... Click on Manage on the Devices tab of the HDM to manage the required device................................................... Contact next level of support.................... The System LED is still FLASHING (SLOW) at the end of the upgrade or auto-configuration process........... perform the following steps: 1.............................. select Reboot and Reboot Action.... Go to Step 5 of the “Steps to perform LED troubleshooting” (p.... ....................................... Click on Manage on the Devices tab of the HDM to manage the required device................................................................................................................... Wait until it ends (about 15 minutes)............... Reboot the Small Cell from the HDM... To do this................. Go to Step 3 of this procedure............................................................................... There are backhaul network impairments that may impact service........................................................................ From the Queue Action tab................ 2 If Then The System LED is ON after the reboot............................................................... A software upgrade or an auto-configuration process is in progress.................. 2-14) procedure. The System LED is still OFF after the reboot.............................. 2.......................... Contact next level of support.............. perform the following steps: 1....................Troubleshooting procedures V1.................................. .x Small Cell LED troubleshooting procedure ................................

........................................................ Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-19 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 .......................................................... N D O F S T E P S .............................. .......... 2-14) procedure....................................................................................... Go to Step 5 of the “Steps to perform LED troubleshooting” (p.........................................................x Small Cell LED troubleshooting procedure .................................................................................................................................................................................................................. The System LED is still FLASHING (SLOW) or OFF......................................................................................................................................... 4 If Then The System LED is ON after the reboot.....................................................................................................................................................Troubleshooting procedures V1...... Contact next level of support............ E.........................................

................ Check that the DSL line is working properly........................................Troubleshooting procedures V2 Small Cell LED troubleshooting procedure .................................................................................................... • • • Check that a DSL router (not a DSL modem) is installed................ Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-20 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ................................ Ensure an appropriate mobile device is available. ..................................................................... LED states can be checked remotely..................... Before you begin • • Wait at least 15 minutes after powering on the Small Cell........................................................................................................................................ V2 Small Cell LED troubleshooting procedure Purpose This procedure describes the actions to perform according to the LED states of V2 Small Cell devices................................

.................. • Device has maximum number of RABs active (LED is flashing)................................................................................. 2 If Then Else The Power LED is ON.Troubleshooting procedures V2 Small Cell LED troubleshooting procedure .................................... Continue......... 3 If Then Else The System LED is ON..................................... Go to “Step 7” of this procedure........................................................................................................................................... Contact next level of support.. ... Continue............................................................................................................................................................................................. ...... Device has a major hardware fault..... 5 If Then Else The Small Cell device has an LED for GPS.................................................... Continue...................................................................... Continue................................ .............................. Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-21 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ...................................................... 2-17)............................................. Go to “Step 6” of this procedure................................. ................................................................................................... 4 If Then Else The Phone (Device) LED is ON....................... (LED is FLASHING)............. 1 Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V2 Small Cell devices” (p...................................... 1-6)........ Steps to perform LED troubleshooting ....................................................... Go to “Steps to check LED System” (p..................................................................................... • Device is idle or has no active calls (LED is OFF).............................................................................................................................................................................. Continue...................................................................................................................

..................... The GPS LED is ON and the System LED is OFF.................................... If Then Else The status of the Small Cell on the HDM indicates a problem.............................................................. • GPS Location has failed to provide an accurate location fix......... 2-14) procedure..................................... which has failed the authorization checks............. ............................ 6 If Then Else The GPS LED is OFF........................................................................................................................................................ The Small Cell is running properly.................... Contact next level of support.................................................................................................................................... It is not a standalone procedure............................................... 7 Check with HDM personnel the status of the Small Cell..........................................................Troubleshooting procedures V2 Small Cell LED troubleshooting procedure .................. • GPS Hardware has failed or is not present when GPS Location Detection is required................ 2-8)........................................................................... ..................................................................... ....... Contact next level of support............................................................ Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-22 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ....................................................... Go to “Steps to perform on-site troubleshooting” (p........... One of the following scenarios applies: Continue.............................................................................................................. E......... N D O F S T E P S Steps to check LED System This procedure is part of the “Steps to perform LED troubleshooting” (p...... GPS has provided an accurate location fix........

... ................................................................. There could be a system error or backhaul network problems.. From the Queue Action tab.. Click on Manage on the Devices tab of the HDM to manage the required device.................................. Reboot the Small Cell from the HDM....... A software upgrade or an auto-configuration process is in progress........... perform the following steps: 1.. Wait until it ends (about 15 minutes).......................................................... Contact next level of support.... Go to Step 3 of this procedure......Troubleshooting procedures V2 Small Cell LED troubleshooting procedure .......... The System LED is FLASHING.................................................................................................................. 2.................................................................................. Go to Step 5 of the “Steps to perform LED troubleshooting” (p... From the Queue Action tab.................................................................................................................................................. Click on Manage on the Devices tab of the HDM to manage the required device....................................................... perform the following steps: 1................ ........... 1 If Then The System LED is OFF................ 2-14) procedure..................................................... 2-14) procedure.. select Reboot and Reboot Action................................... 2.. The System LED is still OFF after the reboot..................... Go to Step 5 of the “Steps to perform LED troubleshooting” (p.................. ..... 2 If Then The System LED is ON after the reboot................... select Reboot and Reboot Action.......................................................................................................... Go to Step 2 of this procedure..................................................................... To do this... To do this. Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-23 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 . The System LED is still FLASHING at the end of the upgrade or auto-configuration process..... 3 If Then The System LED is ON at the end of the upgrade or auto-configuration process.. ........ Reboot the Small Cell from the HDM...........................................................................

......................................... N D O F S T E P S ..................................................................................................................... ...................................................... Contact next level of support...........................................Troubleshooting procedures V2 Small Cell LED troubleshooting procedure .......................................................................................................... 2-14) procedure............................................................................. E................................................................................................................................................................................................................................................. Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-24 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ....... 4 If Then The System LED is ON after the reboot............... The System LED is still FLASHING or OFF............................................... Go to Step 5 of the “Steps to perform LED troubleshooting” (p........................................................................................................

........................................ You can read the result summary from the HDM via the following TR-069 command: GetParameterValues(“diagnoseBSRAdditionalText”) The diagnoseAdditionalText field is populated for a diagnose action as follows: • executing <timestamp> • pass <timestamp> • fail <cause> <timestamp> If <cause> has one of the following values: • Diagnostic test incomplete to timeout of the diagnose action • BSR not operational • LCell not operational Then send a technician to the site......................................................... Small Cell diagnostic Diagnostic result summary After Small diagnostics has been run ..................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary 2-25 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ..... BSR diagnostic data The Small Cell also provides diagnostic data for the following processes and activities in the Diagnostics Results file..................................................................... If <cause> has one of the following values: • BSR Gateway not operational • Voice gateway not operational • Packet gateway not operational • SCTP not operational Then continue the troubleshooting procedure on the Small Cell Gateways of the cluster..................... the parameter BSR::diagnoseBSRAdditionalText contains the result of the check............................................................................................ • Stack dumps of recent core files (/var/crash/) • • • Log/trace data and call failure report information System event history data (/var/log/) CPU/memory error log (/var/log/) • Detection of tampering ...........................................Troubleshooting procedures Small Cell diagnostic ..................................................................................................

.............................................................................................................................................................................................Troubleshooting procedures Small Cell diagnostic ..................................................................................... .................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC 2-26 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ...................................................................................................................................................

..............................................................Appendix A: Document issue history Overview Purpose This chapter provides the reissue history of this document.............................................................. Contents Document issue history A-2 ................................. Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary A-1 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ........................................................................

...........Document issue history Document issue history .......................................... Document issue history Purpose The reissue history of this document is described in the following paragraphs............... “LED states for V2 Small Cell devices” (p..... Issue 7 The reissue history for Issue 7 is shown in the following table...................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC A-2 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 . ix) Issue 5 The reissue history for Issue 5 is shown in the following table....... Reason for reissue Feature/enhancement Description Location Documentation standards update Modified the Document support information in the About this document section to adhere to documentation standards “Document support” (p....... April 2013..... 1-6) Issue 6 The reissue history for Issue 6 is shown in the following table............................. September 2013............................. November 2013......... Table A-1 Issue 7...................................... Reason for reissue Feature/enhancement Description Location LED state tables Update to V2 LED state tables for certificate download LED display “LED states for V2 Small Cell devices” (p................................................................. Reason for reissue Feature/enhancement Description Location Diagnostic results file directory information Diagnostic results file directory information removed from document as the file is only accessible by ALU support and not customers......... “Small Cell diagnostic” (p.... .... Table A-3 Issue 5. 1-6) LED state tables Update to “LED states for V2 Small Cell devices” overview section to explicitly state which hardware version and devices the LED states are applicable to.............................. Table A-2 Issue 6................................................................... 2-25) Issue 4 The reissue history for Issue 4 is shown in the following table..........................................................................

............ Table A-4 Issue 4............... Table A-6 Issue 2..................................................................................... was the first publication of this document in support of the product's first commercial availability............................................................ Reason for reissue Feature/enhancement Description Location Documentation standards update New standard document title page layout and graphic Title page of document Issue 3 The reissue history for Issue 3 is shown in the following table.... July 2012.................... ..................... March 2013........................ Reason for reissue Feature/enhancement Description Location Documentation standards update Remove Small Cell login information as all remote debugging is carried out from the management system..................................................................................... Reason for reissue Feature/enhancement Description Location Documentation standards update New standard 17 digit document ordering number implemented Title page of document New document number: 3MN-01121-0300-UFZZA (previous number: 401-387-096) About this document section Document footers Issue 2 The reissue history for Issue 2 is shown in the following table...................................................... 2-2) Issue 1 Issue 1...Document issue history Document issue history ............... “Small Cell remote troubleshooting procedure” (p...... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary A-3 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 . July 2011.............. All content was new...................... Table A-5 Issue 3........................ November 2012......

....................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC A-4 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ..................................................................Document issue history Document issue history ............................................................................................ ....................................................................................

............................................................................................................................................................................................................................................................................................................................. C CLI Command Line Interface CPU Central Processing Unit CS Circuit Switched ............................................................................................................................................................................................................................................ Numerics 3G Third Generation ..... B BCR BSR Cluster Release BSG BSR Signalling Gateway BSR Base Station Router ......................Glossary ............................................................................................................................................................................................................................................. G GDF Generic Data File GSM Global System for Mobile Communications .................................................................................................................................................................................................................................................................................................. Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-1 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ......................................................................................................................................................... D DNS Domain Name Server DSL Digital Subscriber Line ........................................................................................................

............................................................................................................................. L LED Light Emitting Diode ........................................................................................................................................................................................................................................ S SCMS Small Cell Management System ...................................................................................................................................................................................................................................................................................................................................................................................................... O OLCS Online Customer Support ........................................................... GUI Graphical User Interface .....Gateway) ........................................................................................................... H HDM Home Device Manager HNB Home Node B HNB-GW Home Node B ...................................................Glossary ........................................................................... I IP Internet Protocol Iu-h Iu-h Interface...................................................................................................................................................................................... The interface residing between an HNB (Home Node B) and the HNB-GW (Home Node B ................................................................................................................................................................................................................................................................. Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC GL-2 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ........................................................................................................................................................................................... P PC Personal Computer PS Packet Switched ..........................Gateway ...................................................................... N NTP Network Time Protocol ...........................................................................................................................................................................................................................................................................................

............................................................................................................................................................................. T TR-069 The CPE WAN management protocol defined by the DSL Forum............................................................................................................................. ................................................................ SCTP Stream Control Transmission Protocol SFTP Secure File Transfer Protocol SSH Secure Shell .................................................................. W W-CDMA Wideband – Code Division Multiple Access ....................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-3 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 ...................................................................................................................................................................................................................................................................Glossary ..........................

.................................................................................................................................................................................................................................................................................................................................................................. Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC GL-4 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ..................................................Glossary .......................... ...........................

...... ix prerequisite knowledge.............................. 1-2 V2 hardware states...... 2-17....... ix ........................... 2-8 ......... LEDs............................... G GPS LED LED states................x............................................................................................. 1-5 intended audience........................ ix states......... R reboot Small Cell how to..... 1-4 Ethernet LED.......................................... O On-site troubleshooting.............................. 1-8 references......... viii .................... E error codes Small Cell V1.. 2-17 C conventions used..............................................x.......................................................... P phone numbers for document support........................... LED WAN (Network) checks.............................. Small Cell V1...................... Small Cell V1........................................... ....................................................... 2-20 ............... 2-5 ............................ viii LEDs . viii Ethernet LED...................................... Small Cell V1..........................x.................... ix how to order........... ix ............ 2-13...................... 2-16 LED System checks...................... 1-4 how to use................. 1-6 .............. using Iuh.................... Cell V1.................................. H how to comment......Index A additional information.................. vii L LED power checks..... Small..x........................x.............. 1-7 ................. 1-5 D document error codes............................................................. 1-8 .................................................... I B BLST .................. 1-3 states........................ using Iu'.................. 1-3 states....... ix GPS LED.......x........ 1-5 board level self-test sequence LEDs. 2-22 LED troubleshooting... board level self-test sequence............... 1-2................................................ Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary IN-1 3MN-01123-0200-UFZZA Use pursuant to applicable agreements Issue 8 June 2014 .............. Small Cell V1.......................... 1-7 document support................

.................................................................... Alcatel-Lucent – Proprietary Alcatel-Lucent 9363/64 MC IN-2 Use pursuant to applicable agreements 3MN-01123-0200-UFZZA Issue 8 June 2014 ............................... 2-6 State scenario's for V2 hardware................................... 2-2 Troubleshooting using LEDs................................................ S Small Cell connectivity troubleshooting how to.......................... 2-2 ........... 2-13.............. 2-8 troubleshooting remotely................................... 1-8 supported systems...... 2-20 ......................... 2-10 Small Cell status from HDM..................................................................................... ix remote troubleshooting................................................................... T technical support......................................................... 2-11 Small Cell power injector troubleshooting how to.................. ix Troubleshooting on-site...........................................................................Index ............................... related information........................... vii ..