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SUMMARY
Proficient across the spectrum of Information Systems / Information Technology functions.
Strengths include break / fix, project management, business / systems analysis; systems / network
engineering, analysis, development and implementation. Excel in public speaking and technical
subject-matter presentation, and consistently served as the primary technical relationship liaison for
business units, organizations, executives and technical teams. From the desktop to the board room, I
am comfortable, professional, productive and successful in any organization.
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WORK EXPERIENCE
Business / Systems Analyst, Project Manager, Technical Lead (Consultant)
2008 – March 2010 A to Z Bail Bonds, Inc. / Coastal Investigations
Mobile, Alabama
Responsible for the analysis, re-engineering of business/systems processes, new technical design,
development and completeness of integrated systems, application/database design, project management
and technology services to include:
● Review and analyze systems, processes, applications and user needs.
● SDLC Project Management / Development Methodology
● Client / Server Application Development (Contact Management, Financials)
● Infrastructure / IP networks (wired/wireless) design, configuration and installation.
● MS SQL Server database design
● Web/Desktop Application and Site Development
● Convergence/Telephony design(CTI, VoIP, SIP)
● Business Application development and WAN/Remote Access to common databases (3DES, 128-bit encryption running
IPSEC)
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Project Manager / Senior Analyst
2001 - 2002 Avon Products, Inc.
Cincinnati, Ohio
Full life-cycle project management and enterprise network support providing corporate location with
technology programs and project process assessment as a member of IT staff.
• Created and executed project work plans and revise as appropriate to meet changing needs and requirements.
• Demonstrate and possess expertise in a variety of concepts and practices in application programming, database
modeling and system design.
• Knowledge in Internet, Intranet, Extranet and client/server architectures.
• Responsible for corporation’s largest, most successful technology program, Avon’s Virtual Agent Program. This
program allowed customer service personnel to work from home with no additional applications or systems
requirements while saving the corporation significant budget. The following technologies were designed and
developed and implemented in this project:
° Application / Database re-engineering
° VoIP
° High-Speed Remote Internet Access
° Convergence / Telephony
° VPN
• Served as Senior Analyst providing escalated Help Desk Level II support to IT and Call Center internal customer.
Responsible for:
° Troubleshooting and repair of large corporate networks and VLANS.
° Administration of Windows networks and core server applications (Windows 2000/2003 Server, MS Exchange,
MS SQL, Lotus Notes)
° Installation, troubleshooting and repair of corporate desktop client systems.
• Authored Standard IT Operating Procedures and Disaster Recovery documents for site IT department.
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• Directed 12,000+ unit infrastructure refresh for SunTrust Banks in the state of Florida.
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Director of Systems Management / Technical Architect
1996 - 1997 Ruby Tuesday, Inc.
Mobile, Alabama
Directed the management of corporate LAN/WAN, Database, Help Desk, Technical Support and Web
Group activities and resolved escalated issues if necessary.
• Lead technical architect in the design and implementations, additions, deletions and major modifications to the
supporting multi-tier network infrastructure (10/100 based switched Fiber Optic Ethernet).
• Designed and implemented mid-tier processing solution based on HP-UX and HP 6000 servers supporting
Peoplesoft application with EMC SAN storage – included Veritas backup/recovery aspects.
• Designed and implemented network management solutions to include SMS and OpenView.
• Directed corporate IT security policies, procedures and guideline efforts.
• Established and built relationships with vendors as required.
• Managed IT Systems related purchasing and budget processes.
• Responsible for capacity planning and scheduling vendor negotiations related to IT.
• Exercised staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are
consistent with the overall company goals and objectives.
• Held responsibility for IT staffing and budgeting projections for Systems Group.
• Authored Standards, Policies and Procedures for the corporate IT department.
Systems Engineer
1987 - 1990 Computer Dynamics, Inc. (DODDS)
Wiesbaden, Germany
Systems Engineer providing technical support for network, servers and desktops for
the installation and repair of computer hardware and software for 150 plus customer sites.
• Performed basic and more complex troubleshooting, backup, archiving, and disaster recovery.
• Installed and upgraded computer software and network equipment.
• Answered all basic trouble calls/emails and enters work orders into our tracking software.
• Interacted with clients to resolve basic and complex help desk issues in a timely manner.
CERTIFICATIONS
MCSE
MCNE
*Numerous technical vendor certifications