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Richard J Troiano

122 Fantages Way


Folsom CA 95630

Email Richie086@gmail.com
LinkedIn http://www.linkedin.com/in/rtroiano
Phone 916-985-6473 (Home)
916-337-7243 (Cell)

Technical Certifications
CompTIA A+ Certified

Cisco CCENT Certified (ICND-1)

Career ID COMP001020130401
Expires 07/11/2017

Cisco ID CSCO12694664
Expires 10/1/2018

CompTIA Network+ Certified

Cisco CCNA Certified (ICND-2)


Routing & Switching

Career ID COMP001020130401
Expires 07/11/2017

Cisco ID CSCO12694664
Expires 11/10/2018

Technical Abilities

Microsoft

Windows XP, Vista, 7, 8, 8.1, 10


Windows Server 2003, 2008 R2, 2011 SBS, 2012 R2 (Enterprise, Data Center & Standard Editions)
IIS 7.5-8, Clustering, Hyper-V, Application Request Routing (Web Farm), HPC, SCCM, SCVMM, Active Directory, Exchange,
PowerShell Scripting, Batch Files, Group Policy.

Linux/UNIX/Mac

10+ years experience using nearly every flavor of UNIX (AIX, Solaris, HPUX) and Linux (Ubuntu, Red Hat/Fedora, SUSE).
Mac OS X Server, Mac OS X 10.5 10.11, iOS, iMac, MacBook (Air, Pro), iPod, iPad, Xcode, Xserve.

Networking

20+ years hands on experience designing, configuring & troubleshooting Ethernet TCP/IP networks ranging from simple
peer to peer network all the way up to large enterprise networks of 10,000+ connected devices.
Experience configuring networked printers, routers, switches, IDSs, firewalls, servers, workstations, access points, packet
filters, packet sniffers, VPN tunnels, etc.
Expert level TCP/IP packet analysis using tools such as Wireshark and tcpdump.
Experienced in network hardening and firewall configuration across several major vendors and open source platforms.

Electrical Engineering

Experience designing & building both analog and digital circuits.


Experience with Arduino experimenter boards.

Non-Technical Abilities

Excellent written and verbal communications skills in the English language


Experienced with creating both technical and non-technical documents.
Able to work well with diverse groups or independently.
Excellent ability to solve complex problems quickly.

Work History
PowerOn Services Inc
Network Administrator
April 2016 Current
Responsibilities

Managed a network consisting of primarily Mac OS X and Linux (Ubuntu) workstations and servers.
Configured, managed and administered the following networking hardware: Cisco ASA (5505), Cisco Switches (3850, 2960X), Meraki Wireless APs, Cisco Routers (2900 series).
Designed and implemented an open source network traffic analyzer (ntop) to help troubleshoot and diagnose network
congestion issues.
Extensive use of the following networking technologies: PXE, TFTP, DNS, DHCP, OpenLDAP, SNMP, Ether channel, SPAN,
RSPAN, NetFlow, VLAN, VTP, Email (Zimbra), AFP, SMB, SSH, VNC, Switch Stacking, Fiber SFPs, IP KVM.
Extensive use of VMWare ESX Server v6.
Assisted in documenting IT processes and procedures (new hires, terminations, emergency procedures, server
configurations, network layout) for PowerOn Services Inc.
Managed web based SNMP monitoring solution (Zenoss).
Linux and Mac OS X server maintenance and support.

Mitsubishi Rayon Carbon Fiber and Composites


Network Administrator
January 2015 to November 2015
Responsibilities

Extensive use of System Center Configuration Manager (SCCM) for remote control, patch management, software
distribution, operating system deployment, network access protection and hardware and software inventory.

Wrote a collection of PowerShell scripts to completely automate the process of configuring a new computer before it was
deployed. This had previously been done manually and would take hours to complete. Ask for more details.

Implemented a Windows Deployment Server (WDS) solution to assist in the deployment of new desktops and laptops.

Created and maintained Group Policy objects to deploy software (Malwarebytes Enterprise, BGInfo, Viper Antivirus, etc) to
designated workstations joined to the primary windows domain and testing domains.

Extensive use of the following software applications: DataCore SanSymphony (SAN Management and storage allocation),
Windows Server 2012 R2, Windows Server 2008 R2, Windows 7, Linux (Ubuntu), Windows Deployment Server, Hyper-V
2012, Malwarebytes Anti-Malware Enterprise, Viper Enterprise Anti-Virus, Microsoft Office 2010-2013, Microsoft Visio 2013,
HiD Easy Lobby, Group Policy, Active Directory, Microsoft Exchange, Citrix Studio, IntelliAdmin v5 (Remote Support),
Failover Cluster Manager, etc.

Extensive use of the following networking technologies: STP, VLAN, iSCSI, MPLS, DNS, TCP/IP, UDP, Serial over Ethernet,
Cellular WAN, RDP, VNC, SSH, DHCP, etc.

Extensive use of the following networking hardware: HP 2530-PoE 24 & 48 port Gigabit Switches (Layer 2, Managed), HP
2920 24 & 48 Port Gigabit Switches (Layer 3, Managed), 10GbE Stacking, Cisco Aironet, Cisco Meraki, HP 1810 24 Port
Gigabit (Layer 2), Dell IP KVM, etc.

Symantec Backup Exec 2014 and HP RDX tape drives (for offsite backup)

Developed procedures to mass deploy HP Thin Clients with matching configuration via FTP.

Worked closely with engineers to help implement, troubleshoot and resolve issues with networked PLC (Programmable
Logic Controller) and SCADA (Supervisory Control and Data Acquisition) equipment used in the carbon fiber manufacturing
process.

Responsible for maintaining and monitoring a Microsoft Windows Server 2012 R2 Hyper-V Cluster attached to two Storage
Area Networks (SANS) which ran all essential Virtual Machines needed for running various processes in the factory.

Extensive use of Citrix XenServer v6.5 and v7.5 (for desktop virtualization).

Answering and resolving IT trouble tickets that were submitted by employees.

Certified to operate Aerial and Scissor lifts.

Business PC Support
Sr. Network Administrator
July 2014 to December 2014
Responsibilities

Wrote PowerShell scripts to assist in the automation of deploying new workstations for clients (windows updates, installing
various apps, adding local accounts, etc).
Created and maintained Group Policy objects to deploy software (TeamViewer, LogMeIn, LabTech) to designated
workstations joined to various Windows domains for over 30 clients.
Implemented a Windows Deployment Server (WDS) solution to assist in the deployment of new desktops and laptops.
Extensive use of AWS (Amazon Web Services) such as EC2, Route 53, Glacier, S3, Storage Gateway, for hosting and
virtualization needs for several customers.
Worked with Meditab Software in deployment of IMS (Intelligent Medical Software) EHR Software Suites.
Designed, implemented a SAN (Storage Area Network) for use in Hyper-V Virtualization cluster.
Windows Deployment Services (used to do mass deployments of pre-configured OS images to large numbers of
workstations).
Design, install, and provide ongoing support for clients network security infrastructure including firewalls, VPNs, system
patching, and managed anti-virus systems.
Deploy/Configure networking equipment from the following vendors: Cisco (Pix Firewalls, Routers and Switches), pfSense
(firewall), Watch Guard (firewall), Netgear (Firewall), Intel (iSCSI HBAs and Servers), HP (Rack mount Servers).
Designed and configured NOC for Business PC Supports primary location in Elk Grove, CA.
Implemented a ticketing system (WebHelpDesk) for customers to submit IT related issues to.
Consult with end users (clients) to clarify and resolve service requests from inception to completion.
Developed and deployed firewall and anti-virus technologies to servers and workstations for various clients.
Worked with VMWare ESX and ESXi server to deploy and manage virtual machines.

Sutter Health
Technical Writer
December 2013 to June 2014
Responsibilities

Creating documentation for Sutter Health Information Services.


Working with SMEs.
Extensive experience using Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat,) to create documentation.
Extensive use of Microsoft Office Suite to create documentation.
Created policy and procedure documentation templates for Project Services which are used region wide by Project
Managers @ Sutter Health.

Intel Corporation
System Administrator
December 2011 to December 2013
Responsibilities

Install new / rebuild existing servers (Physical/Virtual) and configure hardware, peripherals, services, settings, directories,
storage, etc. in accordance with standards and project/operational requirements.

Configuring/Administrating both physical and virtual servers (Windows Server and various flavors of Linux) and desktops.

Extensive use of scripting languages such as Ruby on Rails, Bash, MSDOS Batch Files, PowerShell.

Extensive use of Hyper-V using Windows Server 2008 R2 as well as Hyper-V Server 2008 (standalone console version of
Hyper-V).

Extensive use of Microsoft System Center 2012 Virtual Machine Manager.

Deployed several CruiseControl.net (continuous integration server) servers.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key
processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and web
builds.

Create, change, and delete user accounts per request.

Extensive use of Microsoft Office 2010, MadCap Flare, Ruby on Rails, Subversion (SVN), Adobe RoboHelp, Code
Collaborator, Windows 7, Windows 8, UNIX/Linux.

Research and recommend innovative, and where possible automated approaches for system administration tasks.

Develop and maintain and fully document installation and configuration procedures.

Administrator for my groups SharePoint 2010 site.

Extensive IIS & .NET application troubleshooting.

Sunrise Telecom
Technical Writer
August 2011 to December 2012
Responsibilities

Created documentation for network testing devices used by ISPs to check Ethernet, Fiber Optic and 10 Gigabit Ethernet
throughput.
Created documentation for the following networking technologies: SNMP, IPv4/IPv6, SFP, 10GigE, MPLS, SONET, RFC2544
Testing, VLANs, Fiber Channel, and many more topics.
Extensive use of Adobe InDesign CS 5.5 (layout), Adobe Acrobat Professional (various), Microsoft Visio (graphics and
figures).
Worked with Product Managers and Subject Matter Experts at Sunrise Telecom.

Pick-n-Pull
Technical Writer
March 2011 to August 2011
Responsibilities

Worked directly with SMEs (Subject Matter Experts)


Created 200+ page user manual for Pick-N-Pull.
Creation of process flows using Visio, detailing changes made to Point of Sale software used at all Pick-N-Pull retail
locations nationwide.
Extensive use of Microsoft SharePoint Server, Microsoft Office Suite, Adobe Acrobat.
Creation of templates for use in all future documentation.
Software issue reporting and UAT testing.

Business PC Support
Network Administrator
January 2008 to August 2011
Responsibilities

Created and maintained Group Policy objects to deploy software (TeamViewer, LogMeIn, LabTech) to designated
workstations joined to various Windows domains for over 30 clients.
Design, install, and provide ongoing support for clients network security infrastructure including firewalls, VPNs, system
patching, and managed anti-virus systems.
Deploy/Configure networking equipment from the following vendors: Cisco (Pix Firewalls, Routers and Switches), pfSense
(firewall), Watch Guard (firewall), Netgear (Firewall), Intel (iSCSI HBAs and Servers), HP (Rack mount Servers).
Designed and configured NOC for Business PC Supports primary location in Elk Grove, CA.
Implemented a ticketing system (WebHelpDesk) for customers to submit IT related issues to.
Consult with end users (clients) to clarify and resolve service requests from inception to completion.
Developed and deployed firewall and anti-virus technologies to servers and workstations for various clients.
Worked with VMWare ESX and ESXi server to deploy and manage virtual machines.

Apple Computers
iPhone Technical Support
July 2008 to December 2008
Responsibilities

Provide support for iPhone users within the US.


Designed & maintained internal troubleshooting website that tracked iPhone software bugs and issue resolution.
Provide support for applications such as Microsoft Outlook 2003 & 2007, Mobile Me and iTunes for Windows XP and
Windows Vista.
Provide support for Entourage, Address Book, iCal, iPhoto, Mobile Me, iTunes on Mac OS X 10.5

Pacific Gas & Electric Corporation


Technical Writer
December 2006 to June 2007
Responsibilities

Extensive use of Microsoft Visio, Excel, Word, Publisher, FrontPage, PowerPoint and Adobe Photoshop CS 9 to produce
documentation.
Worked with many diverse groups to create and update documentation for a wide variety of end users.
Web Administrator for ASP.net driven intranet knowledge base (Nautilus) enterprise wide to troubleshoot computer
hardware and software issues.
Wrote detailed training documentation for IT/MIS employees at PG&E.
Extensive use of Remedy ticketing system including customized module creation.
Worked with Microsoft SharePoint to create web portals.

Hewlett Packard (Franklin Templeton)


Project Specialist
May 2006 to Dec 2006
Responsibilities

Created monthly Executive Level Business Reports (ELBR) which was used in monthly meetings to negotiate a multi-million
dollar contract between Hewlett Packard and Franklin Templeton.
Produced and distributed daily reports to all HP Desktop Support site managers at 30+ sites worldwide detailing open
tickets that have passed the SLA based on what level of severity the ticket was.
Worked with IBMs eESM (ManageNow) ticket resolution system to open, close and track tickets.
Extensive use of Symantec Ghost Server to deploy Windows 2000 and Windows XP images to laptops and desktops.
Extensive use of WinPE to create new OS images for deployment to laptops and desktops.
Windows XP rollout to hundreds of end users
Desktop support for a campus of 2200 users.
Moderated daily site meetings with HP site managers worldwide to ensure that computer deployments were running on
schedule.

Liberty American Mortgage


Network Administrator
Aug 2005 to Mar 2006
Responsibilities

Assisted network administrator with vital infrastructure upgrades & daily server maintenance.
Installed and maintained a Nagios (open source server monitoring) tool that reported on the services of various servers in
the data center and would send out email alerts if a service suddenly failed.
Daily tape backups using Veritas and HP autoloaders for offsite storage.
Server duties included troubleshooting FreeBSD v4, Microsoft Exchange servers, domain controllers, RRAS & VPN servers in
a timely manner.
Tracking and deployment of Blackberry handheld devices used by outside and wholesale sales.
Setup and deploy new workstations and telephone extension setup.
Troubleshooting ASP and ASP.NET intranet web applications used by employees to access sensitive mortgage information.
Windows XP image deployment to replace Windows 2000 installs.
Deployed Microsoft Office 2003 companywide using Group Policy.

Education
ITT Technical Institute
Degree: Computer & Electrical Engineering (Associates)
Curriculum: PC Tech I & II, Direct Current (DC), Alternating Current (DC), Analog I & II, Digital I & II, Programmable
Logic Controllers (PLCs), Electronic Communications I & II, Microprocessor Architecture, Algebra I & II, Physics
Date Started:
09/2001
Date Graduated: 09/2003
ITT Technical Institute
Degree: Information Systems Security (Bachelors)
Curriculum: Network Protocols & Standards, Information Security Essentials, Project Management, Novell Netware Fundamentals,
Linux I & II, Securing Windows Platforms, Securing Linux Platforms, Hacker Techniques, Computer Forensics, Biometrics, Ecommerce Standards, Legal & Security Issues.
Date Started:
09/2003
Date Graduated: