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1. What is Management Information System? Discuss its various objectives.

(10 marks)
2. What is Decision Support System (DSS).Discuss its components.
3. In the context of MIS, describe each of the following applications and evaluate their
4. a) Customer Relationships Management (CRM) systems.
(5 marks)
5. b) Enterprise Resource Planning (ERP) systems.
(5 marks)
6. Discuss the utility of MIS in various functional areas of management. (10 Marks)
7. What is internet? Explain its advantages and disadvantages.
(10 marks)
8. What do you understand by data warehousing? Discuss the characteristics and benefits of
a data warehouse.
(10 Marks)
9. What is e-commerce? Discuss its various advantages in todays business era. (10 Marks)

Answer Key
1. Management information system, or MIS, broadly refers to a computer-based system that
provides managers with the tools to organize evaluate and efficiently manage
departments within an organization. Its various objectives are as follows: - It helps in
effective planning and controlling functions of management, it reports give an idea about
the performance of men, materials, machinery, money and management and throw light
on the utilization of resources employed in the organisation. MIS is helpful in controlling
costs by giving information about idle time, labour turnover, wastages and losses and
surplus capacity, MIS brings to the notice of the management strength (i.e., strong points)
of the organisation, to take advantage of the opportunities available.MIS reports on
production statistics regarding rejection, defective and spoilage and their effect on costs
and quality of the products.
2. A decision support system (DSS) is a computer-based information system that supports
business or organizational decision-making activities. Typical Decision support systems
have four components: data management, model management, knowledge management
and user interface management. The data management component performs the function
of storing and maintaining the information that you want your Decision Support

System to use. The model management component consists of both the Decision Support
System models and the Decision Support System model management system. The user
interface management component allows you to communicate with the Decision Support
System. It consists of the user interface management system. This is the component that
allows you to combine your know-how with the storage and processing capabilities of the
computer. The knowledge management component, like that in an expert system,
provides information about the relationship among data that is too complex for a database
to represent.
3. A) CRM is an enterprise application module that manages a company's interactions with
current and future customers by organizing and coordinating, sales and marketing, and
providing better customer services along with technical support. Benefits are Provides
better customer service and increases customer revenues, Discovers new customers,
Cross-sells and up-sells products more effectively, Helps sales staff to close deals faster,
Makes call centers more efficient, Simplifies marketing and sales processes.
B) ERP is an integrated, real-time, cross-functional enterprise application, an enterprisewide transaction framework that supports all the internal business processes of a
company. Benefits are Reduction of lead time, Reduction of cycle time, Better customer
satisfaction, Increased flexibility, quality, and efficiency, Improved information accuracy
and decision making capability, Onetime shipment, Improved resource utilization,
Improve supplier performance, Reduced quality costs, Quick decision-making,
Forecasting and optimization, Better transparency.
4. In this student will discuss about use of MIS in Finance, HR, Marketing, Manufacturing
etc. and its benefits for the organisation.
5. Internet is a global computer network providing a variety of information and
communication facilities, consisting of interconnected networks using standardized

communication protocols. Uses of Internet are Availability of information, Online

Library, Communication, and Online Shopping 5. Work at home, Job searches, Internet is
a service provider, Entertainment, Board Results, Real time news.
6. A data warehouse is a subject-oriented, integrated, time-variant and non-volatile
collection of data in support of management's decision making process. Characteristics
are Subject, Oriented, Integrated, Nonvolatile, and Time Variant. Benefits are-A data
warehouse provides a common data model for all data of interest regardless of the data's
source. Prior to loading data into the data warehouse, inconsistencies are identified and
resolved. This greatly simplifies reporting and analysis. Information in the data
warehouse is under the control of data warehouse users so that, even if the source system
data is purged over time, the information in the warehouse can be stored safely for
extended periods of time. Because they are separate from operational systems, data
warehouses provide retrieval of data without slowing down operational systems. Data
warehouses can work in conjunction with and, hence, enhance the value of operational
business applications, notably customer relationship management (CRM) systems. Data
warehouses facilitate decision support system applications such as trend reports.

Electronic commerce, commonly written as e-commerce, is the trading or facilitation of

trading in products or services using computer networks, such as the Internet. Advantages
of E commerce are Advantages to Organizations like market expansion, brand image, low
cost, better customer services etc. Advantages to Consumers like better services, low cost,
better services, detailed information, 24X7 access etc. and Advantages to Society-like
easy access, low cost, convenient etc.

Set B
1. Highlight the benefits of MIS in context of an organisation.

(10 Marks)

2. What do you understand by OLAP? Describe the characteristics of OLAP. (10 Marks)
3. Define network? What is LAN, MAN, WAN?

(10 Marks)

4. What are input and output devices. Discuss with examples.

(10 Marks)

5. Write short note on Human Resource Information system and Marketing Information

(10 Marks)

6. What is digital cash? Discuss its advantages and disadvantages.

(10 Marks)

7. Discuss the various security and ethical issues involved in MIS.

(10 Marks)

Answer Key

The various benefits of Improves personal efficiency, Expedites problem solving(speed

up the progress of problems solving in an organization),Facilitates interpersonal
communication, Promotes learning or training, Increases organizational control, Generates
new evidence in support of a decision, Creates a competitive advantage over competition,
Encourages exploration and discovery on the part of the decision maker, Reveals new
approaches to thinking about the problem space, Helps automate the Managerial processes.
OLAP (Online Analytical Processing) is the technology behind many Business
Intelligence (BI) applications. OLAP is a powerful technology for data discovery, including
capabilities for limitless report viewing, complex analytical calculations, and predictive what
if scenario (budget, forecast) planning. Characteristics are Multi-dimensional views of data,
Support for complex calculations, Time intelligence
A computer network is a set of computers connected together for the purpose of sharing
resources. A local area network, or LAN, consists of a computer network at a single site,
typically an individual office building. A LAN is very useful for sharing resources, such as





data storage and printers. LANs can be built with relatively inexpensive hardware, such as
hubs, network adapters and Ethernet cables. A wide area network, or WAN, occupies a very
large area, such as an entire country or the entire world. A WAN can contain multiple smaller
networks, such as LANs or MANs. The Internet is the best-known example of a public WAN.
Metropolitan area network, or MAN, consists of a computer network across an entire city,
college campus or small region. A MAN is larger than a LAN, which is typically limited to a
single building or site. Depending on the configuration, this type of network can cover an area
from several miles to tens of miles. A MAN is often used to connect several LANs together to
form a bigger network. When this type of network is specifically designed for a college
campus, it is sometimes referred to as a campus area network, or CAN.
The term can also be used as part of an action; to "perform I/O" is to perform
an input or output operation. I/O devices are used by a human (or other system) to
communicate with a computer. For instance, a keyboard or mouse is an input device for a
computer, while monitors and printers are output devices.
A HRIS, which is also known as a human resource information system or human
resource management system (HRMS), is basically an intersection of human resources and
information technology through HR software. This allows HR activities and processes to occur
electronically. A marketing information system (MIS) is a set of procedures and methods
designed to generate, analyze, disseminate, and store anticipated marketing decision
information on a regular, continuous basis. An information system can be used operationally,
managerially, and strategically for several aspects of marketing.
Digital cash is a system of purchasing cash credits in relatively small amounts, storing
the credits in your computer, and then spending them when making electronic purchases over
the Internet. Benefits of Digital cash are we can transfer funds, purchase stocks, and offer a
variety of other services without having to handle physical cash or checks as long as bank is
providing such services online. The significant effect is we do not have to queue in lines, thus
saving our time. E-cash and E-Cash transaction security are the major concern. Frauds on ECash are on the catch recent years. Hackers with good skill able to hack into bank accounts
and illegally retrieve of banking records has led to a widespread invasion of privacy and has
promoted identity theft. There are many other tricks including through phishing website of
certain banks and emails.
The various issues related to security and ethical are like Intellectual property rights,
Consumer & employee privacy, Security of company information, Workplace safety, cyber