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E1D-6-5, Tamarind Condominium,

Sentul East, KL, Malaysia 51100


+60 163020543
vicky244@gmail.com

Vignesh Vishwanath
A S S O C I A T E CONSULTANT

Vignesh is currently positioned as an Associate Consultant at Xchanging Asia Pacific Berhad, Malaysia working
for YTL Communications YES 4G service. Vignesh has a Global MBA in IT Management from S P Jain School of
Management with more than 6 years experience. He has exposure to diverse markets that comprises of work
experience in India and South East Asia and Research experience in the Middle East. Skill Sets include:
Business analysis
Solution design
Stakeholder management
Business consulting

Documentation and reporting


Wire framing
Functional specification
Vendor analysis

RFP
Client management
Competitor analysis
Project ideation

Vignesh specializes in the following domains:

Telecommunications

Supply Chain

E-learning

CRM

Cloud services

PROFESSIONAL EXPERIENCE
Xchanging Malaysia, Kuala Lumpur, Malaysia
st

Associate Consultant (1 Nov 2014 Present)


Key Responsibilities:
Functional lead and solution architect for all projects from YTL Communications
Provide recommendations to business (Marketing) on the future product roadmap
Conceptualize and design the UI and functionalities of customer facing portals
Liaise with the development, testing and business teams to ensure consistent understanding across the
organization
o Lead the UAT by creating the strategy and reviewing test cases
o
o
o
o

Key Projects:

Telecom Billing System


o

Articulated the customer journey on behalf of all the key business units that led to reduction in the
lead-time for the kick-off of the project

Conceptualized the rollout of latest 4G network in Malaysia, in collaboration with the C-Level
Executives, Marketing and SMEs

Drove the weekly updates meeting, and presented the detailed plan to all the C Level executives
and Executive Directors

Supply Chain Management


o

Defined the functional requirements for the telecom supply chain system

Prepared the proposal and evaluated vendors

Coverage Maps

Successfully defined strategy for migrating the coverage maps for YES 4G from google maps
engine to CartoDB

Defined the revamped UI and features for the new coverage maps

Xchanging Malaysia, Kuala Lumpur, Malaysia


Business Analyst (2

nd

st

May 2012 31 Oct 2014)

Key Responsibilities:
End to end design and solution
Gather requirements through client interviews, document analysis, use cases and business analysis
Articulate customer requirements and translate them to specific software documents
Design simple and detailed document which clearly communicates the requirements to the technical
team. This includes GUI, Application flow and interface designs
o Develop the Requirements Traceability Matrix (RTM) for the project to align the requirements with the
technical teams
o
o
o
o

Key Projects:

Self-care Mobile app (Android, iOS)


o

Proposed and built prototypes for the self-care mobile application for LTE and WiMAX customers

Designed wireframes of all screens for the applications based on the approved user journey

Worked together with the user experience designers to firm up the final screens

Cabin crew application for Singapore Airlines (iOS)


o

Fixed Internet (BSS, OSS)


o

Involved in the conceptualization and requirement analysis for providing connectivity to RHB
kiosks, data center and disaster recovery center. This also involved the design of enterprise
monitoring and support process

CIMB Standing Instructions (E-Commerce, BSS)


o

Involved in the conceptualization and requirement analysis of the project, which involves migrating
the incident management module from CRM OD to SugarCRM

RHB (OSS, Networks)


o

Designed the end to end solution flow for providing fixed internet to multi tenanted buildings across
Malaysia.

CRM OD Migration (CRM, Web Portals)


o

Defined user experience and screens for an iPad application to be used by the cabin crew of
Singapore Airlines for completing forms and accessing customer information

Involved in the conceptualization and requirement analysis for standing instructions for CIMB credit
card customers to pay YES postpaid bills

1300 / 1800 Services (BSS)

Involved in the conceptualization and requirement analysis for providing 1300 / 1800 Toll free
services to enterprise customers

Chromebook labs for MOE (Networks)

Involved in the conceptualization and requirement analysis for setting up chromebook labs for
10000 schools across Malaysia

Unisys Global Services India, Bangalore


th

Software Engineer (10 March 2010 2

nd

March 2011)

Key Responsibilities:
o Conduct need-gap analysis to identify clients needs and translate them into high level functional solution
o Prepared prototypes, wireframes and process flows for business to get their agreement on proposed
solutions
o Proactively communicated and collaborated with external and internal stakeholders to analyze
information, clients needs & functional requirements
o Restructured the application by developing flowcharts based on reverse engineering
o Mentored the new member of the team
o Developed and executed test cases
o Closely interacted with the clients for the technical requirements
Key Projects:
o Worked on a project to migrate the Client Program Management Database (CPMD) application from the
MS Access to SQL Server 2008 and Visual Studio 2008

Symphony Services Ltd, Bangalore


th

th

Associate Engineer (25 September 2008 20 February 2010)


Key Responsibilities:
o
o
o
o

Developed interface modules for all functionalities of HP Openview


Developed test cases for unit testing
Responsible for application maintenance and bug fixing
Developed flowcharts and technical diagrams for the documentation

Key Projects:
o Worked on a project to develop a windows and UNIX interface for the HP Openview (network monitoring
tool) software

EDUCATION BACKGROUND
Degree

Specialization

Masters in Business
Administration

Information Technology
Management

Bachelor of Technology

Computer Science &


Engineering

University
SP Jain School of
Global Management,
Singapore / Dubai
Amrita School of
Engineering, Bangalore

Duration
2011-2012
2004-2008

CERTIFICATIONS
ESSENTIALS

OF

B U S I N E S S ANALYSIS IIBA (N O V 2015 P R E S E N T )

ACADEMIC PROJECTS

Symantec, Singapore
Management Intern (January 2012 March 2012)
Project title: This project aimed at creating a market strategy for Symantec to sell their backup products in
South East Asia

Digital Divide in the Middle East


Market Research Intern (May 2011 September 2011)
Project title: Digital Divide scenario in Oman, Kuwait and Jordan via primary and secondary research

INTERESTS

AND

ADDITIONAL INFORMATION

Member of the Sports


Committee at SPJSGM

Member of the Fun Committee at Unisys


Secretary of technical club at Amrita school of Engineering

PERSONAL DETAILS

Date of birth: 18th April 1987


Languages known: English, Hindi, Tamil, Kannada
Passport Number: Z2835136
Nationality: Indian

REFERENCES
Available on Request