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CP-1000 TRAINING GUIDE

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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Table of Contents
I.

Introduction
1.
2.
3.
4.

II.

Printer and Accessories


CP-1000 Printer Parts
Consumables (Ribbon and Cards)
Modules (Magnetic Encoder, Contactless Encoder, SmartCard Encoder, Flipper, Input Hopper)

Installation
1.
2.
3.
4.

Accessories
Device Driver
Consumables (Ribbon and Cards)
CardDesiree (Card Design Software)

III. Printer Setup and Maintenance


1. Ribbon and Card Settings
2. Ribbon Status
3. Cleaning Tool

IV.

Card Design & Layout


1. Software Interface
2. Card Editing (Text, Image, Barcode, Etc)
3. Printing of Sample Card

V.

Basic Troubleshooting
1.
2.
3.
4.
5.

VI.

Machine Errors (LCM Display)


Card Jam
Ribbon Cut
IC Chip Missing
Ribbon / Card Mismatch

Advance Troubleshooting
1. Product Warranty (Very Important to read)

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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PRINTER AND ACCESSORIES

CP-1000 Features
CP-1000 SPECIFICATIONS

High speed printing engine


Uptime increasing with less staff interruption
Wide-range, optional encoding modules

WinXP, Vista, Win7 (32/64bit),

Driver - Compatible OS

Win8 (32/64bit), Win10


Mac OS X 10.6 or above

Intuitive user interface


Compact and lightweight body

Interface

Low noise in service

CP-1000 SPECIFICATIONS
Print Method

Dye Sublimation (Direct-to-Card)

Resolution

300dpi continuous tone


Full color YMCKO 400 prints

Bundle Software
Power
Weight

USB2.0, Ethernet (Optional


Module)
CardDesiree CS (Windows-base
only)
24.5V, 100W DC Adapter
4.9kg / 10.8lbs (Ribbon and
module excluded)

Full color 1/2 panel YMCKO

Print Ribbon

560 prints

Dimension(WxHxD)

198(W)x204(H)x354(D)mm

Certificatations

FCC, CE, CCC, BIS, cTUVus

Full color YMCKOK 330 prints


KO 500 prints
Resin black 1000 prints

Print Speed
Accepted Card Size

Contact smart IC card

21 sec for a full color YMCKO

encoding module

4.5 sec for a resin black

Contactless (RFID) encoding

CR-80 (53.98x85.6mm)

Optional Encoding
Modules

Accepted Card Thickness 0.25-1.00mm (10-40mil)


Accepted Card Type
Input Hopper Card
Capacity
Output Hopper Card
Capacity
Memory

module
ISO14443A, ISO14443B,
ISO15693
Magnetic stripe card encoding
module

PVC or polyester cards with

ISO7811 (Hi-co & Low-co)

polished PVC finish

Flipper module (For dual-sided

100 cards (0.76mm/30mil)

printing)
High capacity input hopper

50 cards (0.76mm/30mil)

Optional Accessories

64MB

(400 cards loader)


Ethernet TCPIP connection
module
Cleaning roller (Dust arrester

Display

LCM with multi-language

excluded)

supported

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INTRODUCTION: PRINTER AND ACCESSORIES

Accessories included inside the Box.


1.
2.
3.
4.
5.
6.

CD Installer with CardDesiree (Software), Firmware and Printer Driver.


Power Adaptor
Cleaning Swab Use this to clean the Printer Head (ref. to)
Cleaning Card Use this when you need to Clean the Rollers inside the Machine. (ref. to Page 6)
Power Cable

USB Cable in order for you to be able to Print dont forget to connect this USB Cable from Card
Printer to Computer.
7. Cleaning Roller Holder Holds the Cleaning Roller.

8. Cleaning Roller The main function of this tool was to absorb the unwanted elements like dust,
other residues so it could prevent to mix on the card before/during printing.
9. Card Weight Add some weight on the card. (ref. to Page 17)

10.Resin K Chip a very important piece when you need to use a Resin K Ribbon (Black Color).
a. Please keep this IC Chip properly because every time you purchase a Resin K Ribbon it doesnt
have a Resin Chip. (this chip contains 1000 Prints or Unlimited Printing of Black Ribbon)

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INTRODUCTION: CP-1000 PRINTER PARTS

CP-1000 PRINTER PARTS


1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

UPPER COVER KNOB TO OPEN


LIQUID CRYSTAL MONITOR
INPUT HOPPER COVER
CARDS WHERE PLACED
SLOT FOR CARD TO SKIP CARDS QUEUE
CONTACTLESS MODULE SLOT
ETHERNET MODULE SLOT
POWER ADAPTOR SOCKET
USB CABLE SOCKET
POWER SWITCH (ON/OFF)
SERIAL NUMBER / MANUFACTURING DATE / CP-1000 DETAILS

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INTRODUCTION: CP-1000 PRINTER PARTS

CP-1000 PRINTER PARTS


1.
2.
3.
4.
5.

THERMAL PRINTER HEAD (HEATS UP DURING PRINTING)


TAKE MOTOR (BLUE) AND SUPPLY MOTOR (ORANGE)
This where the ribbon placed.

IC CHIP SOCKET (RESINK/YMCKO/YMCKOK/KO)


CLEANING CARD HOLDER / CLEANING CARD TAKES PLACE
CARD THICKNESS ADJUSTER
From 0.3 ~ 1.0 Card Thickness sizes

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INTRODUCTION: CONSUMABLE RIBBON AND CARDS

Item
YMCKO 200 Images Ribbon

YMCKO 400 Images Ribbon

YMCKO 1/2 panel 560 Images


Ribbon

Package
Pack

YMCKO 200 prints ribbon

Carton

16 packs (16 ribbons=3,200 images)

Pack

YMCKO 400 prints ribbon

Carton

16 packs (16 ribbons=6,400 images)

Pack

YMCKO 1/2 panel 560 prints ribbon

Carton

16 packs (16 ribbons=8,960 images)

Pack

Resin K 1000 prints ribbon

Carton

16 packs (16 ribbons=16,000


images)

Pack

KO 500 prints ribbon

Carton

16 packs (16 ribbons=8,000 images)

Pack

YMCKOK 170 prints ribbon

Carton

16 packs (16 ribbons=2,720 images)

Pack

YMCKOK 330 prints ribbon

Carton

16 packs (16 ribbons=5,280 images)

Pack

Resin K 1000 prints ribbon

Carton

16 packs (16 ribbons=16,000


images)

Pack

350 prints ribbon

Carton

16 packs (16 ribbons=5,600 images)

Pack

YMCKFoO 165 prints ribbon

Carton

16 packs (16 ribbons=2,640 images)

Resin K 1000 Images Ribbon

KO 500 Images Ribbon

YMCKOK 170 Images Ribbon

YMCKOK 330 Images Ribbon

Resin K 1000 Images Ribbon

HiTi Generic Hologram Overlay

YMCKFoO 165 Images Ribbon

Overview

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INTRODUCTION: Modules (Magnetic Encoder, Contactless Encoder,


SmartCard Encoder, Flipper, Input Hopper)

ITEM

OVERVIEW

Flipper Module

Designed for dual-side printing and field


upgradeable module

High Capacity Input Hopper

Maximum 400 cards loader

Contact Smart IC Chip


Encoding Module

Contact Smart IC Chip Encoding Module

Ethernet Module

Ethernet TCP-IP connection module

Magnetic Stripe Card Encoding


Module

Supports ISO 7811 Hi-co / Low-co

Contactless Encoding Module

Supports ISO 14443A & B, ISO 15693

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: ACCESSORIES

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INSTALLATION: DEVICE DRIVER


WARNING: DO NOT PLUG-IN USB CABLE OF THE CARD PRINTER TO THE COMPUTER!

1. Locate the .exe Application inside the CS-200 Folder then Open the app. You can download the latest
version here > http://www.hiti.com/CardPrinter/EN/Support/download.asp?model=CS-200e
a. Note: if you are running the Installer from the CD just click the Driver Installation to execute
the application.
2. Then click the NEXT Button to start installation.

3. Make sure that you are running the Installer as an Administration. If youre going to install the Driver
running in Guest Mode or just an other account without the Administration Permission the
installation may be interrupted and might cause of being unable to print or encounter some errors
before printing.
a. Note: if youre going to Run this application on under the Windows 8.1 OS you need to disable
first the SmartScreen Security to know how to disable it please refer to page .

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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4. If you are now ready to install the Card Printer click START

5. Wait for it to process that installation

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6. A Windows Security Prompt will appear and will ask if you would like to install the HiTi Driver, just tick
the check box Always trust software from HiTi Digital Inc. then click the INSTALL Button.

7. An another window will appear that will install the SmartCard Encoding Driver just click NEXT til the
process will start.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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8. SELECT TYPE OF CONNECTION USB WHICH IS DEFAULT, You can now PLUG THE PRINTER TO THE
COMPUTER

9. After you plugged-in the USB CABLE a Window Notification Pop-up will appear on the bottom right
side of your Desktop. Just let it finish the Device Driver Installation.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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10. After the Short Period of time installing the Device Printer when you locate the Devices and Printer
you should see a HiTi CS-200e listed on the Printers and Faxes on your Computer.
a. If theres no HiTi CS-200e listed after the device installation try to restart your computer with
the Card Printer USB CABLE PLUGGED-IN on the Computer.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: CONSUMABLES (RIBBON AND CARDS)


CLEANING ROLLERS
1. We need to put the Cleaning Rollers first before that we need to place Cleaning Roller to

its holder.

Replace the Cleaning Rollers

Place the Cleaning Roller to its Holder

Insert the Cleaning Rollers

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: CONSUMABLES (RIBBON AND CARDS)


CHANGE / INSERT A RIBBON

1. Remove the Ribbon and Chip from the Box and take it out from the Plastic. Careful not

to misplaced or lost the Chip that was included on the box.


2. Open the Top Cover of the Card Printer and follow this method when inserting the
Ribbon inside the Machine.
NOTE: Since the PVC
TUBE was already color
coded you wont be
confuse of which is
which. Blue PVC for Blue
Slot and Orange PVC for
Orange Slot. You need to
push down the spring to
adjust the Ribbon holder.

TIPS: When changing the Ribbon we suggest that you place the Blue PVC first to its holder so that
youll still be able to adjust the Color. But if you can do it properly you can disregard these tips.

WARNING:
CAREFULLY NOT TO BUMP THE THERMAL
PRINTER HEAD (TPH) WHEN CHANGING THE
RIBBON IT CAN CAUSE DAMAGE TO THE
PRINTER HEAD IF YOU HARDLY POUND THE
TPH AND IT MAY ALSO AFFECT THE PRINT
QUALITY SO BE EXTRA CAREFUL.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: CONSUMABLES (RIBBON AND CARDS)


CARDS
1. The very easy part. Just open the Card Input Hopper Cover and then insert the Card
inside with the maximum capacity of 100 Cards. And for the output Hopper with the
maximum capacity if 50 Cards.
2. If youre having a problem with the card to pull-in from the card feeder you need the
help of Card Weight.

Place the Card Weight on the TOP of the


Card.

IMPORTANT:
When you open a Bundle of 100 Cards from its plastic cover youll
notice that theres a Static Charge that makes the Cards to stick and very hard to
isolate. In order for you to remove the Static you need to rub to its each card without
shuffling the bundle of cards.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: CARDDESIREE
1. Insert the CD to your CD-ROM and wait for the Flash Menu appears. if not, try to locate the Auto Run
inside the CD and execute the Autorun.exe.
a. You can manually locate the CardDesiree.exe from the CD.
b. You can download also the latest CardDesiree software from the
BELOW ARE THE STEP BY STEP.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: CARDDESIREE

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: CARDDESIREE

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSTALLATION: CARDDESIREE

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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PRINTER SETUP AND MAINTENANCE: RIBBON AND CARDS


ID-1, CR80, or the standard size
Cards are three-dimensional objects and thus have a length, width, and
thickness. The official size for the common ID card was codified by the
International Organization for Standards (ISO) in the specification document ISO
7810 (Identification CardsPhysical Characteristics). Referring to the card type as
ID-1, the dimensions were defined as 3.370 inches wide and 2.125 inches high.
The thickness is 0.030 inches. This is the size that is commonly referred to as
CR80 and encompasses all financial cards and most other common cards.
Virtually every card printer and card production software package is designed to
handle ID-1 (or CR80) cards.

Card Thickness
While cards are available in a variety of thicknesses, the most common for ID cards is 0.030 inches. This is 30/1000 of an
inch or, as it is commonly called, 30 mil. A card that looks normal but feels a little bit more flexible is typically a 20-24 mil
card. The very thin, almost paper like cards, are 10 15 mil thickness. Cards thicker than 30 mil are still common in certain
access control environments such as door entry and parking control. These cards are typically single application cards,
dedicated only to the specific access control function. This is the case because the thicker cardsabove 30 milwill not fit or
will have difficulty fitting into most card reading equipment, payment terminals, or ATMs

YMCKO

MONOCHROME

YMCKO
YMCKOK

YMCKO
MONOCHROME K
Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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PRINTER SETUP AND MAINTENANCE: RIBBON STATUS


TO CHECK THE REMAINING RIBBON COUNT PLEASE CHECK THE STEP BY STEP BELOW
1. First go to Printer and Devices. Then locate the HiTi CS-200e then Right click and select Printing
Preferences

2. Under Tools tab click the Ribbon Status and then a pop up will appear showing the remaining ribbon
of your card printer.

If you reach the Number of


remaining Ink Ribbon = 0 then
you need to replace a new
Ribbon also with a New Chip in
order for you to print
continuously .
RIBBON AND CHIP MUST BE
REPLACED!

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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PRINTER SETUP AND MAINTENANCE: CLEANING TOOL.


1. To clean the card printer you need to replace the Cleaning Roller first (Ref to page. 15.)
2. After that you need to get the CR80 Cleaning Card Size (you can see it on the Box along with the new
Ribbon)
a. Note: Every time you change a Ribbon you need to CLEAN FIRST THE CARD PRINTER.

REMOVE THE PEEL OF THE CLEANING CARD.

THEN PUT THE CARD WHERE THE CARD QUEUE TAKES PLACE

3. If you are done with the 1st and 2nd step we can now proceed on cleaning.
4. Click on Devices and Printers then Locate the Hiti CS200e then Right Click and click Printing
Preferences after that a window will appear select the Tools tab then Clicn the Cleaning tool.
a. Basically after you click the cleaning tool theres also an instruction on how to do to clean the
machine so if you forgot the Process of cleaning just click the Cleaning tool on the Printing
Preferences Window.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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CARD DESIGN LAYOUT: SOFTWARE INTERFACE


(CARDDESIREE)

AS YOU CAN SEE ABOVE, THAT IS THE CARDDESIREE SOFTWARE INTERFACE.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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ICON / TOOLS

PROPERTIES / EDITING FIELD

ADD TEXT

USE THIS IF YOU WANT TO ADD A COLORED TEXT ON THE CARD LAYOUT (YMC RIBBON WILL BE USED)

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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ADD ID

USE THIS TO INSERT AN IMAGE/PHOTO (ONLY YMC RIBBON WILL BE USED)


IT HAS THE FEATUERS FOR CROPPING SO THAT YOU CAN CROP THE IMAGE IF YOU HAVE UNNECESSARY SPACE OF THE IMAGE.
NOTE: ONCE YOU CROP THE IMAGE IT DOESNT SAVE/REPLACE THE IMAGE YOU IMPORTED.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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ADD IMAGE

USE THIS TO INSERT A BACKGROUND (ONLY YMC RIBBON WILL BE USED)


YOU CAN IMPORT THE CARD TEMPLATE.

ADD BACKGROUND

USE THIS TO INSERT AN IMAGE (ONLY YMC RIBBON WILL BE USED)


IT HAS NO FEATURES WHEN YOU WANT TO CROP OUT THE SPACES OF THE IMAGE

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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ADD BAR CODE

BARCODE GENERATOR (YOU CAN USE YMC OR RESIN K VIA PRINTING METHOD)

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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ADD RESIN TEXT

USE THIS IF YOU WANT TO ADD A TEXT ON THE DESIGN AND ONLY RESIN K RIBBON WILL BE USED ON
PRINTING

ADD DIAGONAL LINE

HORIZONTAL LINE

REVERSE DIAG. LINE

VERTICAL LINE

USE THIS IF YOU WANT TO INSERT A LINE (YOU CAN USE YMC OR RESIN K VIA PRINTING METHOD)

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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ADD A FILL UP RECTANGLE

USE THIS IF YOU WANT TO INSERT A BOX OR A CIRCLE SHAPE ON YOUR DESIGN
(YOU CAN USE YMC OR RESIN K VIA PRINTING METHOD)

CIRCLE NO FILL

CIRCLE WITH FILL

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

SQUARE NO FILL

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ADD QR CODE AND 2D-BAR


CODE

USE THIS TO ADD QR-CODE OR 2D BAR CODE (YOU CAN USE YMC OR RESIN K VIA PRINTING METHOD)

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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ADDITIONAL INFORMATION: FOR RIBBON USAGE AND SOFTWARE

INSERT COLORED TEXT AND PRINT USING YMCO


PANELS

INSERT PHOTO ID AND PRINT


USING YMCO PANELS

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INSERT IMAGE AND PRINT USING YMCO


PANELS

INSERT BACKGROUND AND


PRINT USING YMC

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INSERT RESIN TEXT AND


PRINT USING K-OVERLAY
PANELS

INSERT LINES (DIAGONAL, HORIZONTAL OR


VERTICAL) AND PRINT USING YMCO OR KO
PANELS. BASED ON WHAT PRINTING
METHOD YOU WANT TO USE ( Right side of
the picture )

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INSERT A RECTANGLE (WITH FILL OR W/O FILL) OR


CIRCULAR (WITH FILL OR W/O FILL) AND PRINT
USING YMCO OR KO PANELS. BASED ON WHAT
PRINTING METHOD YOU WANT TO USE ( Right side of
the picture )

2-D BAR CODE WHICH CONTAINS PDF 417


OR QR CODE AND PRINT USING YMCO OR
KO PANELS. BASED ON WHAT PRINTING
METHOD YOU WANT TO USE (Right side of
the picture)

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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INSERT BARCODE AND PRINT USING YMCO OR KO PANELS.


BASED ON WHAT PRINTING METHOD YOU WANT TO USE(
RIGHT SIDE OF THE IMAGE)

HOW TO VIEW THE FRONT AND BACK SIDE OF THE CARD

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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CLICK FRONT SIDE BUTTON TO VIEW ONLY THE FRONT PREVIEW


DESIGN OF THE CARD.

CLICK THE BACK SIDE BUTTON TO VIEW ONLY THE BACK PREVIEW
DESIGN OF THE CARD

NOTE: IF YOURE USING A CP-1000 CARD PRINTER WITHOUT


FLIPPER AN ERROR WILL APPEAR ONCE YOU TRY TO PRINT A
BACK SIDE ONLY OF THE CARD PREVIEW. WE SUGGEST THAT IF
YOU CREATE A BACK DESIGN OF THE CARD USE THE FRONT
SIDE OF THE SOFTWARE.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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CLICK THE DUAL SIDE TO VIEW BOTH FRONT AND BACK PREVIEW OF
THE CARD.
NOTE: IF YOURE USING A CP-1000 CARD PRINTER WITHOUT FLIPPER AN ERROR WILL
APPEAR ONCE YOU TRY TO PRINT A BACK SIDE ONLY OF THE CARD PREVIEW. WE
SUGGEST THAT IF YOU CREATE A BACK DESIGN OF THE CARD USE THE FRONT SIDE OF
THE SOFTWARE.

Card Printer Management Group (CPMG) Solid Business Machines Center Incorporated

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CLICK LANDSCAPE BUTTON TO VIEW IN LANDSCAPE MODE IF YOUR


TEMPLATE IS ON LANDSCAPE ORIENTATION

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CLICK PORTRAIT BUTTON TO VIEW IN PORTRAIT MODE IF YOUR TEMPLATE


IS ON PORTRAIT ORIENTATION.

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BASIC TROUBLESHOOTING: ERROR ON MACHINE

Control Panel warning message

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BASIC TROUBLESHOOTING: RIBBON CUT and CARD JAM


REMOVAL

1. If you experience a Ribbon Cut during printing heres what you need to do. First remove the Ribbon
on the Card Printer.
2. Then after you remove the Ribbon you need to link/connect again the ribbon. You just need a Scotch
Tape to reconnect again the broken ribbon in order to do that. Put the scotch tape right on the TOP
where the ribbon was broken just make sure that you properly align the ribbon when doing this. After
that roll the Ribbon Film going to the Blue Tube or where the USED RIBBON TAKES PLACE. We need
to do this so that if you insert again the ribbon it will not snap during a Ribbon Roll Check.
3. After you repair the broken Ribbon. We need to remove the CARD inside the Card Printer in order to
do that just close. The Cover and youll notice that theres a Warning on the LCM saying that theres a
Card Jam. Just follow the instructions on the LCM to remove the CARD.

TO DO THE MANUAL REMOVAL OF CARD PLEASE CONTACT THE CP-1000 TECHNICAL SUPPORT.
(ref to Page 45)

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PRODUCT WARRANTY
LIMITATIONS & RECOMMENDATIONS
SUITE 303, SINGSON BLDG., PLAZA MORAGA, BINONDO, MANILA, PHILIPPINES 1006

This limited warranty does not extend to any card printer that is not purchased from SOLID BUSINESS MACHINES
CENTER, INCORPORATED (SBMCI) or any of their authorized dealers.
Furthermore, this limited warranty shall not be applied to defects resulting from:
a. burned, tampered or any physical damage;
b. operation outside the environmental specification of the product or its normal intended purpose.
c. implied misuse or mishandling, improper transportation or packing, accident, negligence,
misapplication, abuse, natural or personal disaster beyond the control of SBMCI.
d. improper or inadequate maintenance or unauthorized modifications (hardware or firmware)
performed by the end user or any other person or group not authorized by SBMCI;
e. using parts and consumables not certified and distributed by SBMCI or any of their authorized
dealers.

Thus, to prevent potential issues that may arise during its


a. use only certified parts, accessories and consumables distributed by SBMCI or any of their authorized
dealers.
b. ensure that the PVC card is free from dust, dirt, liquids, or any foreign objects before printing on it as
these may cause significant damage to the ribbon or print head.
c. always check if the ribbon and its corresponding chip are properly placed or installed, as well as the card
thickness adjustment in the printer to see if its in the correct setting.
d. regularly perform cleaning and preventive maintenance duties (every ribbon cycle or whenever
needed).
e. refrain from adjusting or changing the default printer settings related to alignment, color, heat, motor
speed and any other sensitive areas as these may affect the printer's overall functionality and output.
f. avoid installation of modules or updating the driver or firmware without the knowledge or supervision
of authorized technical support representatives. SBMCI does not warrant that the functions contained
in the software and firmware will meet your requirements or that the operation of the software will be
uninterrupted or error free.
For product operation, please refer to the user manual included in the package. If you require additional warranty
assistance, please contact our:
Card Printer Management Group - Technical Support: (02) 242-1111 local 700
PRODUCT RETURN THROUGH SHIPPING:
1. Carefully pack and send prepaid, adequately insured and preferably in the original carton. Include details of the defect
claimed, and proof of date of original purchase.
2. SBMCI reserves the right to examine and assess all failed products to determine whether the items are defective and
covered under this warranty.

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