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1) Registration under Other Service Providers (OSP)

Registration under Other Service Providers (OSP) category As per New Telecom Policy (NTP)
1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc
will be allowed to operate by using infrastructure provided by various access providers for non-telecom
services. The Telecom Commission in May 1999, accorded in principle approval for registration of Call
Centers, both International and Domestic, in the country under the above category. Later, services like
Network Operation Centers and Vehicle Tracking Systems, were also added to this category. As per the
Terms and Conditions formulated by the Telecom Commission in February 2000, these application
Service Providers could take telecom resources from authorized Telecom Service Providers only and may
not infringe upon the jurisdiction of other authorized Telecom Service Providers and they will not provide
switched telephony. The Department of Telecommunication (DOT) will charge a processing fee of
Rs.1000/- per case. From its inception, over 2500 cases have been registered under OSP category till
date. These companies should meet the revised terms and conditions of OSP registration.
Registration of OSPs and Telemarketers is done by the respective Telecom Enforcement,
Resource and Monitoring (TERM) Cells (formerly known as VTM Cells) as per location of the
OSP/Telemarketing Centre.
The Access Service Providers must ensure that the customers have valid registration papers from the
OSP Cell of DoT before providing them with the telecom resources. Action will be taken against Access
Service providers who do not adhere to the above requirement.


The National Association of Software and Services Companies (NASSCOM) is a trade

association of Indian Information Technology (IT) and Business Process Outsourcing (BPO) industry.
Established in 1988, NASSCOM is a non-profit organisation.
NASSCOM is a global trade body with over 2000 members, of which over 250 are companies from
the China, EU, Japan, US and UK. NASSCOM's member companies are in the business of software
development, software services, software products, IT-enabled/BPO services and e-commerce.
NASSCOM facilitates business and trade in software and services and encourages the
advancement of research in software technology. It is registered under the Indian Societies Act,
NASSCOM is headquartered in New Delhi, India, with regional offices in the cities of Bengaluru,
Chennai, Hyderabad, Kochi, Kolkata, Mumbai, Pune and Thiruvananthapuram.


Prime Minister Narendra Modi, Union ministers and other dignitaries at the Silver Jubilee Celebration
Ceremony of NASSCOM, in New Delhi on 1 March 2015.

NASSCOM organises the India Leadership Forum. It gives a platform to the developing companies
to network and present their product. Some of the notable events:

NASSCOM Product Conclave

Developer Roadshow

Engineering Summits

Nasscom Emerge 50

Nasscom Emerge 50[2] is an annual Indian awards ceremony honoring most promising and
innovative startups in software & technology domains. The startups chosen are broadly around some
new product ideas and are some of the most exciting solutions of their times. The awards first
presented in 2009 are overseen by NASSCOM.[3]
The winners are chosen after a yearlong scrutiny process by a panel of eminent jury. Every year the
top 10 startups are given the collective title of The League of 10.

Members of NASSCOM are Indian Companies in varied businesses such as software development,
software services, IT-enabled/BPO services. NASSCOM role has primarily been to make sure that
service quality and enforcement of Intellectual Property Rights have been properly implemented in
the Indian software and BPO industry. As of June 2007, more than 1,110 information technology
companies in India were members of NASSCOM, which included domestic software/ITES
companies along with multinationals operating within India. NASSCOM has a Mentorship
Programme for the mid-sized companies. This is a six-month engagement, which will help the
organisation to develop a better assessment of their strengths and weaknesses.

Insights on industry trends

Access to NASSCOM research and intelligence that tracks industry trends, growth
opportunities and best practices.
Access to industry presentations, blogs, discussions and articles.

An opportunity to engage with the NASSCOM research team and share case studies
or transformational stories.
Opportunities to enhance visibility

Visibility through features and interviews on the NASSCOM website, as well as the
monthly newsletter, NASSCOM Newsline.

Speak, sponsor or participant opportunities at NASSCOM events.

Chance to contribute to blogs and newsletters as thought leaders.

Brand building through NASSCOM awards and recognitions.

Opportunity to network, build and share best practices

Chance to use the member database on NASSCOM's website to post a trade lead,
or participate in one.

Chance to share or learn best practices through city-level networking sessions on

human capital development, data security, contract management, quality, diversity and

Global trade development

Members can participate in opportunities for global networking and build business at
NASSCOM's global events, and through delegations and road shows.

Network with companies in other countries through their delegations to India.

Receive information regularly about policy updates in countries.

Understand issues related to visas, immigration through NASSCOM's mobility best

practices sessions.

Learn about trends and opportunities in markets through country reports.

How To Start A BPO Company

Vijayshree Vyas / Blog / 4 yrs ago /



In order to encourage efficiency in businesses by cutting costs, most multinational and national
companies outsource services. This outsourcing of business services is called BPO.BPOs are
third-party providers who are mostly well-equipped to carry out the assigned tasks.

If you are planning for starting a BPO Company you need to have a specific business plan. The

business plan should consist of business goals, logistics, financial requirements and Staffing
You should also undergo certain process for starting a BPO company that are listed below
Research the industry and come up with a business structure. Some of the business structures
include corporations, sole proprietorship, partnerships or corporations. The registration process
also depends on whether you are setting up an international or local call center. To start a BPO in
India you need to register with NASSCOM. They will consequently verify your reliability and then
certify the organization.

2. Tax Certification
It is essential to get a tax certificate after registering your business. This enables you to pay the
required taxes set forth by the authorities in your country.

3. Required Resources
Obtain the required resources is also an important function to look forward. It may include the
facilities where the BPO will be located and the initial installations costs of the equipment. Some
of the equipment may include computers, telephones, backup systems, furniture and servers.

4. Hiring Staff
Try to select a proficient staff to carry out the operations of the company. This includes the
management, agents and support staff.