Identify one group of learners you have taught and describe: 1) How you gathered feedback from them

2) How you responded to this feedback in your subsequent planning for either individual lessons or a scheme of work/training programme The group of learners I have used in writing this assignment are on the Employability Skills programme for which I am the lead tutor, the group is made up of learners who have been out of work and need help up skilling their Literacy and numeracy with the aim of achieving a qualification and finding work, the abilities within the group range from Entry Level to Level 2. As there are wide ranging abilities in the class the feedback questionnaire I use is a combination of tick boxes and open questions, this allows the lower levels to give concrete answers and the higher abilities to expand on their answers. I always encourage every student to try and fill in the comments even if it is just a few bullet points, but for some of them it can be a struggle even once they’ve been reassured that spelling is not important. This questionnaire is the feedback that takes the most time to complete especially if it is filled in as a whole group with discussions around each question, but it can give me more opportunities to adapt my delivery of the following lessons and reconsider the teaching styles I use than just a simple tick sheet rating system that is used by other programmes within my Learning Centre. The feedback forms are always completed at the end of the lesson regardless whether it lasts for 1 or 3 hours, however, to get a feel of how the lesson is developing or if I need to make any immediate changes I regularly ask the learners for their opinion of how each task is going and check their understanding of any information they are furnished with. This informal feedback ensures that I am giving the learners as much support as they need and in a style that suites them. The feedback was gathered in the afternoon after a successful literacy based lesson, the learners were very upbeat as they has all achieved their learning targets and produced good work which they were proud enough to put up on display in the centre. It took a couple of tries to get sensible feedback from the learners, their fist attempts were mainly praising the biscuits they had at break and that they enjoyed the absences of one of the other learners.
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On the second attempt the feedback the learners gave about the lesson was on the whole very positive, had they not achieved their targets I’m sure it would not have been. The learners had learnt how to use the internet to find and print information and to produce a fact sheet. When commenting about good things in the lesson one learner said that she was pleased to have her work on display, another liked the relaxed atmosphere in the centre and that he could work at his own pace. Many of the negative comments about the lesson revolved around the computers being too slow and access to certain websites being blocked which comes up every time we use the IT suite but are powerless to do anything about apart to pass the complaints to our head office. Some of the older members of the class found it hard to spend too much time at the computers as it gave them a headache, although they put this in to the form it had been addressed during the lesson by spitting their PC use into small chunks of time, getting them to read through printed information and layout their fact sheet on paper before typing it up. I chose to take and respond to verbal feedback of this kind during the lesson to enhance the learners experience, keep them motivated and on task. I also provided extension activities for the few people who had completed the work before the end of the lesson, this involved deeper research into their topic and expansion of their fact sheet. On the feedback sheet the learners have to evaluate their own progress and performance over the lesson, these again were positive, many said they were motivated and had a good attitude towards the work and were pleased with their efforts. Most learners agreed that they had achieved the learning aims and lesson goals. One learner of high ability but low motivation commented “being able to research my own topic kept my interest and made me determined to finish”. Another learner who is of lower ability and has concentration issues wrote that “it kept me quiet all afternoon” which for him is a real achievement. The “how effective was your tutor” question is always hard for the learners to complete as they often don’t want to be negative however, they understand that it’s the only way that I will know if I’m doing anything they dislike or don’t agree with. Having discussed with the group that this question gives me a good opportunity to reflect upon the lesson, and make delivery changes which will help them, they have become more forthright. The feedback from this lesson was over all good, it affirmed to me that my ICT knowledge is good and they found my help welcome, it
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was a big surprise however to find that one of the learners I spent the most time with did not acknowledge this and said she didn’t get all the help she needed from me. The feedback from this and many other questionnaires will be used by me to reflect on my practice and make changes to future lessons. When I next set work that is predominantly computer based I will make sure that there are paper based alternatives and that there are more activities that can be taken away from the IT area for completion. The feedback will also be used during the client’s monthly review when they can expand on it and use it to highlight other problems they have that I may not be aware of. Over all the feedback questionnaire is a good way to gain a robust evaluation of a lesson but I feel it should be supplemented during a lesson with quick verbal checking and feedback as once the lesson’s over it’s too late to change it for the better for the learners taking part.

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Example of the questionnaire used to gather feedback Session taken Tutor Did you enjoy this session? Did you achieve the learning aims? Please list up to 4 good things about this session Is there Comments: anything that could have been improved? How effective was your tutor? How well did you do in this session? Did you receive all the help you needed? Comments: Comments: Date

Comments:

Comments:

Comments:

Is there anything else you would like to discuss with your tutor?

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