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2:08 PM Connecting...

2:08 PM Connected. A support representative will be with you shortly.


2:08 PM Support session established with Shilpa.
2:08 PM You have denied Shilpa permission to view your desktop.
2:09 PM You have granted Shilpa permission to view your desktop. To revoke, click the red X on the toolbar or
press Pause/Break on the keyboard.
2:09 PM Desktop Viewing started by Shilpa.
2:24 PM Shilpa: Message trace logs or SMTP logs on the Exchange 2013
2:28 PM shaamim: 616041394689620
2:30 PM Shilpa: 1-800-936-4900
Or
http://support.microsoft.com/oas
2:31 PM Shilpa: exchange 2013 server
2:40 PM Desktop Viewing by Shilpa stopped.
2:55 PM Shilpa has ended the session.

3:14 PM Connecting...
3:14 PM Connected. A support representative will be with you shortly.
3:14 PM Support session established with Divya.
3:15 PM You have granted Divya permission to view your desktop. To revoke, click the red X on the toolbar or
press Pause/Break on the keyboard.
3:15 PM Desktop Viewing started by Divya.
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Divya: SRV
Sahamim: Hi Divya, are you here
Divya: Oh I am sorry I missed to End it
Divya: let me end the session
Sahamim: what SRV we need to change, iPage will do it manually
Divya: oh fine
Divya: i mailed it to u already Shaamim
Divya: so should i stay on the Session
Sahamim: Thanks
Divya: Any Time
Sahamim: Please wait...
Divya: Sure
Sahamim: They are working on it, please allow bit more time
Divya: Sure Shaamim
Sahamim: they asked for 3/4 mins
Divya: take your time
Divya: let me stay on the session

3:40 PM Divya has stopped servicing requests. Please wait.


3:40 PM Support session established with Divya.
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Sahamim: The have updated, SRV record


Divya: Good
Sahamim: What next?
Sahamim: What's next?
Divya: check for the sign in to SfB
Sahamim: I found the same problem here as if earlier
Divya: please follow the Pointer Shaam
Divya: sipdir.online.lync.com:443
Divya: sipdir.online.lync.com:443
Divya: then sign in
Sahamim: Perfect!
Divya: it is in manual config
Divya: have to check it in Auto matic also
Divya: it seems like the records are not in place yet

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Divya: so it is clearly the issue with records


Sahamim: What should I do?
Divya: open command prompt
Divya: will check if it is propagated
Sahamim: How?
Divya: open command promt as an admin
Divya: type in nslookup
Divya: then set q=srv
Divya: _sip._tls.domainname.com
Divya: Just checked
Divya: seems like the DNS records have not been propagated yet
Sahamim: It shoulld work...
Sahamim: sip._tls.domainname.com
Divya: yes
Divya: u have to type in your domain name
Sahamim: or sip. _tls.americatechinc.com
Divya: and run the command
Sahamim: Anything I need to do?
Divya: is it signed in in automatic???
Divya: Shaam
Divya: you have done with your part
Divya: only we need the confirmation for the SRv records
Sahamim: Please let me inform, if everything is OK
Divya: sure
Divya: for that please let me know that Skype for business is signed in in automatic config???
Sahamim: Well, than we have eto have waiti for anoth 1 hour for server refresh