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About the Industry
Company Profile
Certificate Of Training
Technology Used

Page no.


India has one of the largest numbers of retail outlets in the world. Of the 12 million retail outlets present
in the country, nearly 5 million sell food and related products. Thought the market has been dominated
by unorganized players, the entry of domestic and international organised players is set to change the

Organized retail segment has been growing at a blistering pace, exceeding all previous
estimates. According to a study by Deloitte Haskins and Sells, organised retail has increased its
share from 5 per cent of total retail sales in 2006 to 8 per cent in 2007. The fastest growing
segments have been the wholesale cash and carry stores (150 per cent) followed by
supermarkets (100 per cent) and hypermarkets (75-80 per cent). Further, it estimates the
organised segment to account for 25 per cent of the total sales by 2011.
India retail industry is the largest industry in India, with an employment of around 8% and contributing
to over 10% of the country's GDP. Retail industry in India is expected to rise 25% yearly being driven
by strong income growth, changing lifestyles, and favourable demographic patterns.

It is expected that by 2016 modern retail industry in India will be worth US$ 175- 200
billion. India retail industry is one of the fastest growing industries with revenue expected
in 2007 to amount US$ 320 billion and is increasing at a rate of 5% yearly. A further
increase of 7-8% is expected in the industry of retail in India by growth in consumerism in
urban areas, rising incomes, and a steep rise in rural consumption. It has further been
predicted that the retailing industry in India will amount to US$ 21.5 billion by 2010 from
the current size of US$ 7.5 billion.

Shopping in India has witnessed a revolution with the change in the consumer buying
behaviour and the whole format of shopping also altering. Industry of retail in India which
has become modern can be seen from the fact that there are multi- stored malls, huge
shopping centres, and sprawling complexes which offer food, shopping, and entertainment
all under the same roof.
India retail industry is expanding itself most aggressively; as a result a great demand for
real estate is being created. Indian retailers preferred means of expansion is to expand to












India retail industry is progressing well and for this to continue retailers as well as the
Indian government will have to make a combined effort. It is expected that India may have
600 new retail outlet till 2010.
Retail space
Driven by changing lifestyles, strong income growth and favourable demographic patterns,
Indian retail is expanding at a rapid pace. Mall space, from a meagre one million square
feet in 2002, is expected to touch 40 million square feet by end-2007 and an estimated 60
million square feet by end-2008, says Jones Lang LaSalle's third annual Retailer Sentiment
Alongside, Indian cities are witnessing a paradigm shift from traditional forms of retailing
into a modern organized sector. A report by Images Retail estimates the number of
operational malls to more than double to over 412 with 205 million square feet by 2010
and further 715 malls by 2015, on the back of major retail developments even in tier II and
tier III cities in India.
Challenges facing the Indian Organized Retail sector
The challenges facing the Indian organized retail sector are various and these are stopping
the Indian retail industry from reaching its full potential. The behaviour pattern of the
Indian consumer has undergone a major change. This has happened for the Indian

consumer is earning more now, western influences, women working force is increasing,
desire for luxury items and better quality. He now wants to eat, shop, and get entertained
under the same roof. All these have lead the Indian organized retail sector to give more in
order to satisfy the Indian customer.
The biggest challenge facing the Indian organized retail sector is the lack of retail space.
With real estate prices escalating due to increase in demand from the Indian organized
retail sector, it is posing a challenge to its growth. With Indian retailers having to shell out
more for retail space it is effecting there overall profitability in retail.
Trained manpower shortage is a challenge facing the organized retail sector in India. The
Indian retailers have difficultly in finding trained person and also have to pay more in order
to retain them. This again brings down the Indian retailers profit levels.
The Indian government have allowed 51% foreign direct investment (FDI) in the India
retail sector to one brand shops only. This has made the entry of global retail giants to
organized retail sector in India difficult. This is a challenge being faced by the Indian
organized retail sector. But the global retail giants like Tesco, Wal-Mart, and Metro AG are
entering the organized retail sector in India indirectly through franchisee agreement and
cash and carry wholesale trading. Many Indian companies are also entering the Indian
organized retail sector like Reliance Industries Limited, Pantaloons, and Bharti Telecoms.
But they are facing stiff competition from these global retail giants. As a result discounting
is becoming an accepted practice.


Future Group is one of the best business groups in India. The journey of the
Future group is on the edge of achieving a unique milestone in Indian history and
world history as well. Big Bazaar has 101 stores all over India. They built their
retail kingdom in a very short period of time. Within 7 years they opened 101
stores across India. When they opened their first shop in Calcutta, they initiated a
new shopping approach to Indian customers. And they attained success in this
respect. This achievement gave them the confidence to open 100 other stores in
India (Biyani, 2007).
In 2001, Big Bazaar commenced their first hyper market in India. Big
Bazaar is the chain of retail stores of big banner Pantaloon Retail (India) Ltd. This
is a segment of the Kishore Biyani, regulated future Group of companies in India.
The structure of Big Bazaar is the highest revenue and profit generating unit for the
future group that Biyani founded. Indians have never had a shopping experience in
a hypermarket before. So it was a major challenge for the Future group to establish
their new brand, Big Bazaar. So they created their own scenario to achieve success.
Every year they change their organizational structure. Thats why they
occupy the top position of Indian retaining industry ( Biyani, 2007). The vision of
Big Bazaar is to deliver anything, anywhere and at anytime for Indian customers in
the most profitable manner. And now we can say with certainty that they have

accomplished their vision. Their mission is to bring about a new style of shopping
experience for Indians that they have experienced never before.
The Human Resource Management of Big Bazaar is highly energetic. They
believe that employee strength is the greatest asset of any organization and their
HR dept reflects this belief. HR department takes great effort to select, train,
motivate and retain all the employees. They have continuous developmental
programs for all employees. This can be seen in their work patterns. There are two
shifts in the store-one from morning 10a.m to 7.30p.m and the other from
12.30p.m to 10p.m. They follow the finest human resource structure which aims at
maximizing employee turnover and employee satisfaction.
Isse sasta aur accha kahin nahi!

Big Bazaar has clearly emerged as the favorite shopping destination for millions of
its consumers, across the country, its success is a true testament to the emotional
bonding it has established with the Indian consumer, on account of its value
offerings, aspirational appeal and service levels.
Shop till you drop! Big Bazaar has democratized shopping in India and is so much
more than a hypermarket. Here, you will find over 170,000 products under one

roof that cater to every need of a family, making Big Bazaar Indias favorite
shopping destination.
At Big Bazaar, you will get the best products at the best prices from apparel to
general merchandise like plastics, home furnishings, utensils, crockery, cutlery,
sports goods, car accessories, books and music, computer accessories and many,
many more. Big Bazaar is the destination where you get products available at
prices lower than the MRP, setting a new level of standard in price, convenience
and quality.
If you are a fashion conscious buyer who wants great clothes at great prices, Big
Bazaar is the place to be. Leveraging on the companys inherent strength of
fashion, Big Bazaar has created a strong value-for-money proposition for its
customers. This highlights the uniqueness of Big Bazaar as compared to traditional
hypermarkets, which principally revolve around food, groceries and general
Boasting of an impressive array of private labels, Big Bazaar is continually striving
to provide customers with a complete look. So be it mens wear, womens wear,
kids wear, sportswear or party wear, Big Bazaar fashions has it all!
Food Bazaar

Across India, food habits vary according to community, customs and geography.
Food Bazaar, through its multiple outlets addresses this. At the same time it offers
best quality products at wholesale prices to a wide cross section of the India
population. Food Bazaar effectively blends the look, touch and feels of the Indian
bazaar with the choice, convenience and hygiene that modern retail provides. The
food and grocery division of the company was launched in 2002-03 and has grown
to 47 stores nationwide at the end of the current financial year. Most stores are
located within Big Bazaar, Central and Pantaloons and act as strong footfall
generators. There are separate stand-alone Food Bazaars as well. The business
contributed just fewer than 50 per cent of value retailing, and about 20 per cent to
the companys turnover during 2005-06. Food Bazaar offers a variety of daily
consumption items, which include staples, soaps and detergents, oils, cereals and
biscuits. On the product category side, the primary segregation is done on the basis
of staples, fresh produce, branded foods and home and personal care products.

About Coimbatore Big Bazaar

Big Bazaar, No 501, Golden Mall,Near Prakasam bus stop, Town Hall, Coimbatore 641001.

Catchments areas:

Town Hall
Race course

Big Bazaar timeline

Three stores launched within a span of 22 days in Kolkata, Bangalore and
ICICI Bank Card is launched.
Food Bazaar becomes part of Big Bazaar with the launch of the first store in
Mumbai at High Street Phoenix

Enters Tier II cities with the launch of the store in Nagpur
Welcomes its 10 millionth customer at its new store in Gurgaon
Wins its first award and national recognition. Big Bazaar and Food Bazaar
awarded the countrys most admired retailer award in value retailing and
food retailing segment at the India Retail Forum
A day before Diwali, the store at Lower Parel becomes the first to touch Rs
10 million turnover on a single day
Implementation of SAP and pilots a RFID project at its central warehouse in
Launch of a shopping program: the Big Bazaar Exchange Offer, inviting
customers to exchange household junk at Big Bazaar
Electronic Bazaar and Furniture Bazaar are launched

Big Bazaar and ICICI Bank launched ICICI Bank-Big Bazaar Gold credit
card program to reward its loyal customers.
Mohan Jadhav set a national record at Big Bazaar Sangli with a Rs 137,367
shopping bill. The Sangli farmer becomes Big Bazaars largest ever
Launches Shakti, Indias first credit card program tailored for housewives
Navaras the jewellery store launched within Big Bazaar stores
The 50th Big Bazaar store is launched in Kanpur
Partners with to launch India's most popular shopping
Initiates the "Power of One" campaign to help raise funds for the Save The
Children India Fund.

Pantaloon Retail wins the International Retailer of the Year at US-based

National Retail Federation convention in New York and Emerging Retailer
of the Year award at the World Retail Congress held in Barcelona.
New section, Fashion@Big Bazaar, starts
Voted among the top ten service brands in the country in the latest PitchIMRB international survey
Initiates the Mega Saving "Monthly Bachat Bazaar" campaign, to provide
deals on groceries and food items during the first week of every month.
Opens its second store in Assam at Tinsukia
Initiates Maha Annasantarpane program at its stores in South India an
initiative to offer meals to visitors and support local social organizations
Mahendra Singh Dhoni and Asin, youth icons of India, were chosen as the
brand ambassadors of Big Bazaar
Announced the launch of 'The Great Exchange Offer'

Formed a joint venture with Hidesign to launch Holii, a new brand of

handbags, laptop bags and other accessories.
Future Value Retail Limited is formed as a subsidiary to spearhead the
groups value retail business through Big Bazaar, Food Bazaar and other
Wins CNBC Awaaz Consumer Awards for the third consecutive year.
Adjudged the Most Preferred Multi Brand Food & Beverage Chain, Most
Preferred Multi Brand Retail Outlet and Most Preferred Multi Brand One
Stop Shop
Opens its third store in Kanpur at Z Square Mall
Vidya Balan was chosen as the brand ambassador of Big Bazaar's Price
Challenge exercise
Ranked six among the Top 50 Service Brands in India.[9]

Enters the rural wholesale and distribution business through 'Aadhaar

Wholesale' store at Kalol, Gujarat.
Big Bazaar has come up a new logo with a new tag line: 'Naye India Ka
200th store opened in India
Future Group launched Foodhall a premium food destination across 10
metros in India
Entered into an agreement with Hindustan Unilever to co-develop and cobrand bakery products, which would be sold exclusively at Big Bazaar
Entered into a five-year multi-million dollar deal with Cognizant
Technology Solutions for IT infrastructure services that support Future
Group's network of stores, warehouses, offices, and data centers.
Sakshi Tanwar & Ram Kapoor chosen brand ambassadors to promote more

Partnered with Disney to launch "Kidz Cookies" for kids across India.


Foodhall, the premium lifestyle food destination launched in Pune.

Our fashion brand Central opens its new store in Center Square Mall, Kochi.

First batch of Future India Fellowship program started with 5 selected fellows
across the country. The fellowship aims to create thought leaders of tomorrow.

Future Group successfully introduced 'Big Bazaar Direct' an assisted shopping

concept where franchises will sell Big Bazaar products through a catalogue on a

Future Group introduced brand new fashion format 'I am In' for trendy youth of
the country.

Big Bazaar introduced an exciting occasion for shopping 'April Utsav'.

Future Group officially launched India's largest State of the Art Logistical
Distribution Hub at Nagpur.

Big Bazaar introduced a unique customer membership program 'Big Bazaar Profit

Foodhall, the premium lifestyle food destination launched in New Delhi.

Future Sharp, the Future Group arm that trains and develops the skills of youth
opened its new skill centre in Nashik.


SAP AG is a German multinational software corporation that makes enterprise
software to manage business operations and customer relations. Headquartered in
Walldorf, Baden-Wrttemberg, Germany, with regional offices around the world.
The company's best-known software products are its enterprise resource planning
application systems and management (SAP ERP), its enterprise data warehouse
product SAP Business Warehouse (SAP BW), SAP Business Objects software,
and most recently, Sybase mobile products and the in-memory computing
appliance SAP HANA.
SAP is one of the largest software companies in the world.

SAP ERP consists of several modules, including utilities for marketing and sales,
field service, product design and development, production and inventory control,
human resources, finance and accounting. SAP ERP collects and combines data
from the separate modules to provide the company or organization with enterprise
resource planning.
Although there can be major benefits for customers of SAP ERP, the
implementation and training costs are high. Many companies experience problems
when implementing SAP ERP software, such as failing to specify their operation
objectives, absence of a strong commitment or positive approach to change, failing
to deal with organizational differences, failing to plan the change to SAP ERP
properly, inadequate testing, inadequate training. All these factors can mean the
difference between having a successful implementation of SAP ERP or an
unsuccessful one.
If SAP ERP is implemented correctly an enterprise can go from its old calculations
system to a fully integrated software package. Potential benefits include efficient
business process, inventory reduction, and lead time reduction.SAP ERP provides
an integrated solution that incorporates the key business functions of an

Oracle Database (commonly referred to as Oracle RDBMS or simply as Oracle) is an

object-relational database management system

produced and marketed by Oracle


An Oracle database systemidentified by an alphanumeric system identifier or

SIDcomprises at least one instance of the application, along with data storage.
An instanceidentified persistently by an instantiation number (or activation id:
SYS.V_$DATABASE.ACTIVATION#)comprises a set of operating-system
processes and memory-structures that interact with the storage. (Typical processes
include PMON (the process monitor) and SMON (the system monitor).) Oracle
documentation can refer to an active database instance as a "shared memory
Users of Oracle databases refer to the server-side memory-structure as the SGA
(System Global Area). The SGA typically holds cache information such as databuffers, SQL commands, and user information. In addition to storage, the database
consists of online redo logs (or logs), which hold transactional history. Processes
can in turn archive the online redo logs into archive logs (offline redo logs), which
provide the basis (if necessary) for data recovery and for the physical-standby
forms of data replication using Oracle Data Guard.

If the Oracle database administrator has implemented Oracle RAC (Real

Application Clusters), then multiple instances, usually on different servers, attach
to a central storage array. This scenario offers advantages such as better
performance, scalability and redundancy. However, support becomes more
complex, and many sites do not use RAC. In version 10g, grid computing
introduced shared resources where an instance can use (for example) CPU
resources from another node (computer) in the grid.
The Oracle DBMS can store and execute stored procedures and functions within
itself. PL/SQL (Oracle Corporation's proprietary procedural extension to SQL), or
the object-oriented language Java can invoke such code objects and/or provide the
programming structures for writing them.


I would like to say that this training program is an excellent opportunity for us
to get to the ground level and experience the things that we would have never
gained through going straight into a job. I am grateful to the BIG BAZAAR for
giving us this wonderful opportunity. The main objective of the industrial
training is to provide an opportunity to undergraduates to identify, observe and
practice how engineering is applicable in the real industry. It is not only to get
experience on technical practices but also to observe management practices and
to interact with fellow workers. It is easy to work with sophisticated machines,
but not with people. The only chance that an undergraduate has to have this
experience is the industrial training period. I feel I got the maximum out of that
experience. Also I learnt the way of work in an organization, the importance of
being punctual, the importance of maximum commitment, and the importance
of team spirit. The training program having three destinations was a lot more
useful than staying at one place throughout the whole six months. In my
opinion, I have gained lots of knowledge and experience needed to be
successful in a great engineering challenge, as in my opinion, Engineering is
after all a Challenge, and not a Job.