Make Safety a part of every

meeting, every conversation.

Any time it is possible, talk about
improving your culture of Safety.

Serious Services LLC

Rule is broken for the

first time

Rule is broken for the

second time or several
rules are broken at the
same time
Rule is broken for the
third time, or rulebreaking caused injury
or death, or was done
recklessly or wilfully

Contract HSE Plan 20 C

Warning Letter
low potential impact
Final Warning Letter
high potential impact
Final Warning Letter

Dismissal

-1-

Final
Warning
Letter

Dismissal

Dismissal

CONTENTS
1.0

INTRODUCTION.........................................................................................................................6

2.0

PERFORMANCE MONITORING...........................................................................................6
2.1
2.2

3.0

LEADERSHIP AND COMMITMENT....................................................................................7

3.1

4.0

HSE Targets........................................................................................................................................6
HSE Key Performance Indicator (KPI)........................................................................................6

Visibility...............................................................................................................................................7

POLICY AND OBJECTIVES....................................................................................................7

4.1
4.2
4.3
4.4
4.5
4.6

HSE Policy Statement.....................................................................................................................7

Distribution and availability.........................................................................................................7
HSE Policy Dissemination..............................................................................................................8
Review of HSE Policy......................................................................................................................8
Objectives..........................................................................................................................................8
Challenges.........................................................................................................................................8

5.0
ORGANISATION, RESPONSIBILITIES, RESOURCES, STANDARDS AND
DOCUMENTS..............................................................................................................................................8
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
5.13

6.0
6.1
6.2
6.3
6.4
7.0
7.1
7.2
7.3
7.4
7.5
7.6
8.0

Organization chart...........................................................................................................................9
Roles and Responsibilities............................................................................................................9
Resources...........................................................................................................................................9
Competence......................................................................................................................................9
HSE in-house Training...................................................................................................................10
HSE Mandatory Training..............................................................................................................10
Occupational Health Awareness...............................................................................................11
Environmental Protection............................................................................................................11
Sub-Contractors..............................................................................................................................11
Communication.........................................................................................................................12
HSE Meeting Programme.......................................................................................................12
HSE Performance......................................................................................................................13
Standards and Document Control.......................................................................................13

HAZARDS AND EFFECTS MANAGEMENT PROCESS............................................13

METHODS AND PROCEDURES FOR HAZARDS AND EFFECTS MANAGEMENT.........................13
ROAD TRANSPORT/JOURNEY MANAGEMENT.............................................................................14
STOP..........................................................................................................................................14
CHEMICAL HANDLING.................................................................................................................15
PLANNING AND PROCEDURES.......................................................................................15
HSE PLAN...................................................................................................................................15
EMERGENCY RESPONSE.............................................................................................................15
EMERGENCY DRILL.....................................................................................................................16
MEDICAL FACILITIES...................................................................................................................16
HYGIENE......................................................................................................................................16
FIRST AID....................................................................................................................................17
IMPLEMENTATION, MONITORING & CORRECTIVE ACTION............................17

Feedback / Analysis:.....................................................................................................................17
Comparison of performance:.....................................................................................................17
8.1
IMPLEMENTATION.........................................................................................................................18
8.2
MONITORING...............................................................................................................................18
8.3
CORRECTIVE ACTION..................................................................................................................18

Contract HSE Plan 20 C

-2-

8.4
9.0

ACCIDENT/INCIDENT...................................................................................................................19
AUDIT & INSPECTION..........................................................................................................19

9.1
9.2

AUDIT PLAN................................................................................................................................19
INSPECTIONS...............................................................................................................................20

10.0

REVIEW........................................................................................................................................20

COPY HOLDERS
HELD BY

Company

Contract Manager

Serious
Services
PDO
PDO
Serious
Services
Serious
Services
Al-Katheery
Cold Line

Contract Holder
Site Representatives
Operations
Manager
(Mainten)
Operations
Manager
(Catering)
Sub contractor-Environment
Sub
contractorTransportation
Sub contractor-Gardening
Site Manager
HSE Manager
HSE Advisors
Hygienist

Contract HSE Plan 20 C

Al Raboa
Serious
Services
Serious
Services
Serious
Services
Serious
Services

-3-

Control
Copy No.
1
2
3, 4, 5, 6
7
8
9
10
11
12, 13, 14,
15
16
17,
19,20
21

18,

Location

Scope of the Contract HSE Plan:

The HSE Plan is prepared for Integrated Estate Services -North for carrying
out work on contract No.C31-0538 (Catering, Maintenance and Environmental
Services). The scope includes:
Management of Environmental Services provided by subcontractor AlKhateery.
Maintenance services for camp related facilities and A/c systems in oil
& Gas production stations.
Gardening services
T.V. System maintenance and pay satellites. (Deploying sub contractorManagement and control of all furnishings (except office furniture)
Catering services
STP operation & Maintenance
Civil project Works
Control of the Contract HSE Plan:
The contract HSE Plan is prepared by the HSE Manager, reviewed by Contract
Manager and approved by the General Manager.
Controlled copies of the HSE Plan shall be issued to above copy holders,
Suggestions to amend the HSE Plan shall be addressed to the HSE Manager.
The copy holders shall be responsible for maintenance of their respective
copies of the HSE Plan.
On receipt of year 20.. HSE plan, the copy holder is responsible to remove
and destroy old copy of the HSE Plan.

Contract HSE Plan 20 C

-4-

1.0

INTRODUCTION
This contract HSE Plan sets targets and action items for Serious Services LLC,
its subcontractors to improve HSE performance. This HSE Plan revised from
the action items derived from Serious Services & clients workshop, Serious
Services HSE Management System review held at corporate level and Serious
Services and sub-contractors interior review meeting held in ?

2.0

PERFORMANCE MONITORING
2.1

HSE Targets

No
1

Fatality

Lost Time Incident Frequency (LTIF)

Total Reportable Case Frequency
(TRCF)
Road Traffic Accident Frequency
(RTAF)
Food Poison Case
Total Reportable Occupational Illness
Frequency (TROIF)
Environmental Incidents

3
4
5
6
7
2.2

Performance Indicator

Targ
et
2008
0

Actu
al
2008
0

Targ
et
2009
0

0.4

0.3

4.5

0.65

0.5

4.5

Rem
arks

HSE Key Performance Indicator (KPI)

No

Performance Indicator

Mandatory HSE Training

Report Mandatory HSE Training Compliance.
Planned in-house training
Follow in-house training plan included in HSE plan.
Execution of Planned HSE Audits
HSE audit plan implementation
HSE Plan action
Close-out actions specified in the HSE Plan.
Drivers/Operators Competent
Ensure drivers/operators are assessed and confirmed as
competent to work.
Vehicle RAS Compliance

Employee medical Check-up

1
2
3
4
5

Contract HSE Plan 20 C

-5-

Target
2009
95%
95%
95%
90%
100%
100%
90%

3.0

Food safety and work hazards 15 different poster

preparation.

90%

LEADERSHIP AND COMMITMENT

The Management of SERIOUS SERVICES LLC and various section heads are
firmly committed to maintaining and continuously improving of HSE
management system and to protect health, safety of Serious Services
employees and also others who may be affected by its activities and to the
protection of environment at all work places and will ensure that no
environmental hazard will be created by the activities of Serious Services and
sub-contractors.
3.1

Visibility
No
1

4.0

Action
Management visit to convey safety
message,
staff
meeting
and
inspection/audit.
HSE Manager/Quality Manager visit
for inspection, compliance audit,
meeting, training, QHSE workshop.
Prepare new 15 QHSE posters to
spread food safety and work hazards
message among employees.
Continuation of award scheme and
reward best employee of the month
award to staff.

Select best location for the year 2008

award.

Meet the criteria of evaluation

process for zonal safety award 2008.

Distribute
HSE
Diary-2009
functional heads and locations.

to

Action Party
General
Manager/Contract
Mgr
HSE
Manager/Quality
Manager
HSE
Manager/Quality
Manager
Operations
Manager/HR
Manager
Director of
Operations/
Quality Manager
HSE
Manager/Quality
Manager
HSE Manager

Target
Monthly

Monthly

Feb-2009

Monthly
Feb-2009

March-09
January09

POLICY AND OBJECTIVES

4.1
HSE Policy Statement
No changes in HSE policy same policy will be continued for the year 2009.
4.2

Distribution and availability

Contract HSE Plan 20 C

-6-

Serious Services Management will ensure that all concerned parties

(including subcontractors and LCC) are provided with a copy of the HSE policy
statement. The policy shall be displayed on relevant notice boards, and made
available in the relevant working languages of the employees.

4.3

4.4

4.5

No

Action

Action Party

Distribute new HSE Slogans for the

year 2009 and display at locations.

Set QHSE objectives, targets and KPI

for the year 2009.

HSE Manager/
HSE Advisor
General
Manager/
Contract
Manager

Schedul
e
Feb 2009

Jan-2009

HSE Policy Dissemination

No

Action

Communicate HSE Policy, Alcohol & Drug

Policy, and No-smoking policy to new
employees.

Action
Party
HSE
Manager/
HSE Advisor

Schedul
e

Action
Party
Contract
Manager/
HSE
Manager

Schedul
e

For new
arrivals

Review of HSE Policy

No

Action

Revise commuting policy in line with PDO

new commuting policy and communicate
to staff.

Mar2009

Objectives

The main objective of this plan is to drive HSE improvement throughout the
contract in all Serious Services locations in a consistent manner and to
ensure that the HSE performance targets set out in this plan are achieved
through action items planned.

Achieve continuous improvement of LTIF, TRCF, RTAF, TROIF

Attain improvement in Road Safety through the agreed action items

from workshop and meetings with client and Sub-contractors.
Manage sub-contractors/vendors more effectively for the minimization
of incidents through hazard elimination and control measures.

Contract HSE Plan 20 C

-7-

4.6

5.0

Training to ensure competent workforce.

Meeting the Key Performance Indicators (KPI) targets.

Challenges

Road Safety

Improving QHSE awareness of staff

Compliance to ISO/HACCP requirements

ORGANISATION, RESPONSIBILITIES, RESOURCES, STANDARDS AND

DOCUMENTS
SERIOUS SERVICES recognizes that to fulfill the requirement of HSE is the
responsibility of line management, hence the Contract Manager/Operations
Managers, being overall in charge, is responsible for the implementation and
maintaining HSE and Hygiene requirements. Operations Manager, Site
Manager, Camp Boss, Section Heads is held responsible for their respective
areas. The role played by HSE Manager, Hygienist, HSE advisors are for
consultation, guidance monitoring of the implementation of the HSE plan and
for developing and maintaining HSE Management System.
5.1

Organization chart
No

Action
Update site organization chart

5.2

Action Party
Contract Manager/
Operations
Manager

Schedule
Feb-2009

Roles and Responsibilities

Operations Manager being overall in charge is accountable for the

Management of HSE throughout the contract. However, the team of
Operations Manager, Site Manager, Supervisors, Camp Boss and work cocoordinators, Permit Applicant, Permit Holders and Foreman are responsible
for ensuring that activities are carried out in accordance with the Serious
Services HSE Plan.
HSE Manager shall be responsible for monitoring of HSE Plan in the contract
and providing professional HSE advice to the line management. HSE Advisors,
Hygienist are responsible to provide professional HSE & Hygiene advice to the
line management, monitoring implementation of HSE Plan of the respective

Contract HSE Plan 20 C

-8-

location, facilities and line management for continuous improvement in HSE

across the operation.

5.3

No

Action

Action Party

Ensure availability of tasks and targets

for all employees at site.

Operations
Manager

Schedul
e
May2009

Resources

Serious Services Management shall provide adequate competent human

resources, equipment, vehicles, tools and financial resources for the effective
HSE Management System throughout the project.
5.4

Competence
No

Action

Conduct a HSE workshop on supervision

of HSE for supervisory level of staff.

Contract HSE Plan 20 C

-9-

Action
Party
Contract
Manager/HS
E Manager

Schedule

May-2009

5.5

HSE in-house Training

Responsibl
e Person
(Leader)

Fahud

Yibal

Hygiene

Hygienist

Feb2009

HACCP

Hygienist

May-09

Jan2009
Apr2009
Sep2009
Nov2009
Feb2009
Mar2009

Training Type

5.6

Work hazards (HEMP)

HSE Advisor

5-S Refresher Training

Hygienist

Road Safety

HSE Advisor

Emergency
Procedures

HSE Advisor

Fire Safety

HSE Advisor

Health Hazards (HRA)

HSE Advisor

Food Poison & Control

Hygienist

Environmental
Protection

HSE Advisor

Journey Management

HSE Advisor

Manual
Handling/Equipment
Safety

HSE Advisor

Aug2009
Dec2009
Jan2009
Mar2009
Apr0907
Jun2009
July2009
Sep2009
Oct2009

June-09

Qarn
Alam

Mar2009
May2009
July2009

Feb2009
Jan-2009

Oct-2009
Jan-2009
Feb2009

July2009
Aug2009
Oct2009
Dec2009

Dec2009

Aug2009
Dec2009
Mar2009
Apr-2009

Apr-2009
June2009
Aug2009
Sep2009
Nov2009

May-09

Nov2009

Lekhwai
r

May2009
Nov2009
Sep2009
July2009
June2009
Oct-2009

HSE Mandatory Training

No

Action

Mandatory training of employees (As

required in C-9) or as per contractual
requirement.
Update HSE training records and verify
that all employees attended mandatory
HSE training courses.
Arrange food safety mandatory training for
supervisory staff.

Executives attend the HSE for Senior

Contract HSE Plan 20 C

- 10 -

Action
Party

Schedule

Site Mgr/
HSE Advisor

Monthly

HSE
Advisor/
Hygienist
Hygienist/Q
uality
Manager
Executives

Monthly

Quarterly
As

5.7

5.8

Supervisory
staff/charge-hand/foreman
attend the HSE for Supervisors Course
arranged by PDO

Managers

Supervisors

scheduled
by PDO
As
scheduled
by PDO
As
scheduled
by PDO

Occupational Health Awareness

No

Action

Action
Party

Schedule

Prepare alcohol abuse alert and distribute

to the location to alert the staff about the
hazards of alcohol consumption.

HSE
Manager

May-2009

Environmental Protection
No
1

Action
Monitor and report water and electricity
consumption.

Induct new
protection.

5.9

Executive Training in 2009 arranged by

PDO.
Managerial positions staff attend the HSE
for Managers training arranged by PDO

staff

on

environmental

Collect
renewed
license/certificates
(STP, scrap yard, sludge farm) from
authorities and display at prominent
places.

Action Party
Site
Manager/HSE
Advisor
HSE Manager/
Quality
Manager
Site
Manager/HSE
Advisor

Schedule
Each
month
before 5th
New
arrivals
August2009

Sub-Contractors

The sub-contractors shall be subject to the same standard, as SERIOUS

SERVICES is required to comply in the performance of contract. Regular
audits/inspections will be planned and conducted to verify and assess subcontractors compliance to HSE Management System.
The HSE Advisor will monitor sub-contractors compliance at site and noncompliance shall be reported to site manager and contract manager for
appropriate action.

Contract HSE Plan 20 C

- 11 -

Related HSE statistics of sub-contractors shall be included into SERIOUS

SERVICES statistics. All sub-contractors are accountable for their respective
HSE performance and shall be required to meet Key Performance Indicator
and targets in line with Serious Services and PDO HSE objectives.
The sub-contractors HSE Statistics shall be included into contract HSE
Statistics. Sub-contractors performance shall be closely monitored and
incorporated in the Serious Services overall HSE performance/Statistics.
The sub-contractor HSE Performance will also be included on the agenda of
regular Serious Services HSE Management System reviews for this contract.

Contract HSE Plan 20 C

- 12 -

No

Action

Revise sub-contractors HSE assessment

check-list and distribute to the location.

Monitor sub-contractor compliance to

contract HSE requirement.

Assess sub-contractors HSE-MS system

prior to awarding contract.

Action
Party
HSE
Manager
Site
Manager/
HSE Advisor
Contract
Mgr/
Site
Manager

Schedule
March-2009
Monthly
Prior to
contract
award

Control of Suppliers: Vendor/Supplier/Third Party Performing Services for

Serious Services or its sub-contractors that involve Journeys to site and
irregular presence on site will not be required to prepare HSE Plan. They will
be monitored by Site Manager/Operations Manager.
5.10
Communication
Communication is a two way process to ensure that relevant HSE information
is communicated to all concerned.
5.11 HSE Meeting Programme
5.11.1 Objectives:

Review previous Minutes of meeting and ensure that actions are closedout.
Active participation and commitment to the HSE-MS.
Communicate HSE performance and resolve any HSE issues and
outstanding items
Interact between Serious Services and Sub-contractors key personals to
cascade the HSE messages to the staff.
Discuss and find way to control hazards, unsafe acts & conditions.
Get the feed back from employees and pass appropriate message
Encourage communication and debate

5.11.2 Code of conduct:

1) Coastal HSE Meetings: Incorporated with quarterly Management
meeting, General Manager, top management, contract manager,
operational team, and HSE teams will be participated.
2) Interior HSE Meeting: Interior HSE meeting will be held in PDO Fahud,
Lekhwair, Yibal and Qarn Alma, Serious Services and sub-contractors key
personals will be participated. Meeting will be held monthly.
All proceedings will be minuted, distributed and filed.

Contract HSE Plan 20 C

- 13 -

Attendance will be recorded for all meetings

All action items arising from meetings will be tracked and closed
within target dates
Preparation of Agenda will be decided with the discussion of
concerned persons.

5.11.3 Meeting Structure:

Area
Coastal HSE
Meeting

Timing
Jan-2009, May-2009,
August-2009, Nov2009

Participants
Management Team,
Operations Team & HSE
Team

Weekly

Location staff

Monthly

Serious Services & Subcontractors Key personals

Quarterly

Location Staff

Key personals group

meeting
Location HSE
Meeting (Fhd, Lekh,
Yib & QA)
QHSE Alert
discussion and
communication

5.12
HSE Performance
HSE LTI notice boards will be updated at corporate and location daily and the
project HSE performance shall be communicated with the employees during
the HSE meeting.
No
1
2

5.13

Action
Update HSE LTI board on daily basis
Arrange celebration and award gift
to staff for the achievement of 2
years LTI free.
Update HSE performance data and
communicate to management and
contract holder.

Action Party
HSE Advisor/
HSE Assistant

Schedule

Contract
Manager

March2009

HSE Manager/
Contract
Manager

Monthly

Daily

Standards and Document Control

Applicable Serious Services

documents shall be used for
Serious Services documents
Manager shall maintain these

Contract HSE Plan 20 C

HSE Procedures, standards, guidelines and

the entire scope of work in different locations.
shall be revised as and when required. HSE
documents for reference and use.

- 14 -

6.0

HAZARDS AND EFFECTS MANAGEMENT PROCESS

6.1 Methods and Procedures for Hazards and Effects Management
Hazards have been identified and assessed for all activities including subcontractors activities in the contract and documented on HEMP Register.
Copies of the Hazard and Control Sheets will be distributed to Site Managers
and sub-contractors for reference in their respective activities.
The work coordinators and Supervisors will ensure that control measures
mentioned on the HEMP sheets are implemented. The HSE Advisor will carry
out periodic check on awareness among site personnel of the hazards and
report any non-compliance for corrective action. The HEMP sheets will be
reviewed for the changes required and will be updated accordingly.

Contract HSE Plan 20 C

- 15 -

No
1
2
3
4

6.2
N
o
1

Action
Prepare HEMP for accommodation /desert
living and distribute to location.
Conduct a HSE workshop on HEMP for
supervisory staff.
Presentation to Operations Manager on
critical control points amendment.
Refer to Hazard Register for preparing Job
HSE Plans.

Action
Party
HSE
Manager
HSE
Manager
Quality
Manager
Supervisor

Schedul
e
Feb-2009
May2009
Feb-2009
Every
PTW

Road Transport/Journey Management

Action
Execute inspection/audit on each vehicle
including sub-contractors vehicles for the
compliance with SP-2000
Make available updated light and heavy
vehicles (May 2007) Journey Management
MAP at journey managers office.

Action
Party
Site
Manager/
HSE Advisor
HSE
Manager/
Journey Mgr

Carry out drivers on job assessment and

analyze the result.

HSE Advisor

Update RAS sticker once it gets expires.

HSE Advisor

Effectively monitor the use of shift

commuting buses by logging passengers
and random verification.

Continue with campaign to promote

awareness about the use of private vehicle
hazards and encourage to use company
provided transport.

Ensure sub-contractor vehicle and drivers

comply with Journey Management System

Contract HSE Plan 20 C

- 16 -

Site
Manager
/Journey
Mgr
Operation
Mgr
/HSE
Advisor
Journey
Manager,
Site
Manager

Schedul
e
Monthly
Mar2009
May2009,
Nov2009
Before
expiry
On each
trip
Mar-09,
June-09,
Sep-09,
Dec-09
Project
Duration

6.3

STOP

No

Action

Action Party

Schedul
e

Analyze STOP findings and report to

contract holder.

HSE Manager

Monthly

Carry out STOP observation.

Site Manager/
Supervisor/
HSE Advisor

Monthly

Schedul
e

6.4

7.0

Chemical Handling

No

Action

Action Party

Ensure SHOC/MSDS are available at

site for the chemical in use, update
chemical list

Conduct Toolbox talks on risks of

chemical exposure.

HSE
Advisor/Camp
Boss
HSE
Advisor/Camp
Boss

Ensure all staff and sub-contractors

staff issued the right PPE for handling
of chemicals.

Supervisors/Cam
p Boss

Monthly
Selected
Week
Project
Duration

PLANNING AND PROCEDURES

Emergency Drills shall be conducted as scheduled to test the proficiency of
the workforce to handle the specific emergency. Any action points arising out
of the drill will be discussed with the employees and corrective actions will be
taken.

7.1

HSE Plan

No

Action

Action Party

Conduct HSE workshop to set the action

items for 2009 HSE plan with location

Contract
Manager/

Contract HSE Plan 20 C

- 17 -

Schedul
e
Jan-2009

2
3
4

7.2

key staff.
Distribute HSE Plan to the concerned.
Arrange a workshop to communicate
HSE Plan action items to staff.
Prepare HSE Plan compliance report
and submit to contract holder.

HSE Manager
HSE Manager
Site Manager/
HSE Advisor

Feb-2009
Feb-2009

HSE Manager

Monthly

Action
Party
HSE
Manager

Schedul
e

Emergency Response

No

Action

Conduct emergency drills with observers as

scheduled.

Contract HSE Plan 20 C

- 18 -

Refer 7.3

7.3

Emergency Drill

Emergency
Type
Evacuation
Man Lost
Fire At work
place
Medical
Emergency
Food Poison
Road Traffic
Accident

7.4

Responsible
Person
(Leader)
Site Manager/
HSE Advisor
HSE Advisor/
Journey
Manager
Supervisor/HS
E Advisor
HSE Advisor/
Hygienist
Catering Mgr/
Hygienist
HSE Advisor/
Journey Mgr

2
3
7.5

Yibal

Lekhwai
r

Qarn
Alam

Jan-2009

July2009

Apr-2009

Oct-2009

Mar2009

Sep2009

June2009

Dec2009

May2009
July2009
Nov2009
Sep2009

Nov2009

Feb2009
Aug2009
Dec2009

July2009
Mar2009

Jan-2009
May2009
Mar2009

Oct-2009

Jan-2009
May2009

Medical Facilities

No
1

Fahud

Action
Record
and
report
sickness
to
Management.
Arrange
Routine
Medical
Fitness
examinations to employees.
Renew medical examination for catering
employees with Ministry.

Action
Party

Schedule

HSE Advisor

Monthly

HSE Advisor

Monthly

HR Manager

Aug-2009

Hygiene

No

Action

Verify HACCP compliance and HACCP

records.

Monitor and record temperature

given chart thee times in a day.

Preserve food sample for 96 hours in

specified cold unit.

Contract HSE Plan 20 C

- 19 -

in

Action Party
Hygienist/
Catering
Manager
Catering
Supervisor/
Hygienist
Catering
Supervisor/
Hygienist

Schedule
Daily/Week
ly/Monthly
Daily

Daily

Contract HSE Plan 20 C

- 20 -

7.6

First Aid

No

Action

Refresh first aiders training and display

first aiders name at prominent places.

Inspect first aid kits are available at

worksite, office, camp, vehicle, workshop.

8.0

Action
Party
Site
Manager/
HSE Advisor
HSE
Advisor/
Hygienist

Schedule
Monthly

Monthly

IMPLEMENTATION, MONITORING & CORRECTIVE ACTION

Line management and as a team all employees shall be held responsible for
HSE performance. HSE personnel will assist in implementing various activities
and will monitor HSE performance by visits, inspections and audits.
Performance Indicators: HSE Manager will monitor the compliance every
month. Contract Manager will check the compliance every month and
performance will be discussed in corporate quarterly HSE meeting.
Achievement of Milestones: The HSE Manager will specify achievement of
milestone in the month end report. Achievement will be discussed in
Quarterly HSE meeting.
Close out action items: The reports of closing items from inspections and
audits shall be sent to the particular location Operations Managers for action
and the HSE Manager will monitor the actions.
Road Safety Checks: Daily and monthly vehicle checks will be conducted at
site and report will be maintained by HSE Advisor and for further action report
will be sent to transportation manager through HSE Manager.
Compliance against targets: SERIOUS SERVICES HSE plan sets the targets
for the contract. The HSE Manager shall monitor and update the performance
achieved against targets on monthly basis.
Feedback / Analysis:
The results of performance indicators shall be reviewed in management
review meeting and corrective actions shall be allocated to the responsible
persons.

Contract HSE Plan 20 C

- 21 -

Comparison of performance:
The HSE Manager shall maintain comparison of performance between
different locations.

Contract HSE Plan 20 C

- 22 -

8.1

Implementation

No

Action

Action
Party

Schedul
e

Ensure that all control and recovery

measures are in place at site during the
execution of work and tool box talk is
conducted.

Supervisors/
Site
Manager

Daily

Develop HSE plan monitoring chart and

ensure the implementation.

HSE
Manager/
HSE Advisor

8.2

Prepare trend analysis on HSE performance

indicators,
STOP,
incident
analysis,
occupational illness, sickness absenteeism
and recommend improvement and initiate
action.
Develop HSE activity program for HSE
meetings,
HSE
inspections,
audits,
emergency drills, HSE trainings.

8.3

Quarterl
y

HSE Advisor

Monthly

Action
Party

Schedul
e

HSE
Manager/
Quality Mgr

Quarterl
y

Site
Manager

Monthly

Monitoring

No

HSE
Manager

Monthly

Action
Monitor
HSE
Performance
Indicator,
identify areas for improvement and
recommend corrective action in corporate
Management HSE Meeting
Monitor and report the progress on HSE
compliance of sub-contractors in HSE
meeting.
Corrective Action

No

Action

Prepare inspection/audit report and

distribute to the concerned locations site
manager for corrective actions.

Contract HSE Plan 20 C

- 23 -

Action
Party
HSE
Manager/
Quality
Manager

Schedule
After the
inspection/
Audit

Follow-up and close out actions items

Contract HSE Plan 20 C

- 24 -

HSE
Manager/
Quality
Manager

on agreed
target
date

8.4
No

9.0

Accident/incident
Action
Written report will be passed to
HSE
Manager
on
all
accidents/incidents occurring at
site or any other concerned work
places.

Action Party

Schedule

Site Manager/
HSE Advisor

Within 24
hrs of
occurrenc
e

Investigate medium and high

potential accidents/incidents and
prepare report.

Contract Manager/
HSE Manager/
Quality Manager

Review
and
close
out
recommended action items.

Contract Manager/
HSE Manager

the

Within a
week after
occurrenc
e
On agreed
target
date

AUDIT & INSPECTION

9.1
Audit Plan
Four types of audits will be carried out as shown below:
Level-1 Audits: Organised and run by QHSE Team
Audit
Carry out food
safety & QHSE
Compliance
audit in the
locations.
Conduct audit on
head office
journey
management
system.

Responsible
Person
(Leader)

Fahud

Yibal

Lekhwai
r

Qarn
Alam

HSE Manager/
Quality
Manager

Mar2009

Nov2009

June2009

Aug2009

HSE Manager

May-2009

Level-2 Audits: Organised and run Serious Services Management &

Certified internal audit team

Contract HSE Plan 20 C

- 25 -

Audit
Carry out
ISO/HACCP
internal audit.

Responsible
Person
(Leader)
Certified
internal
auditor

Fahud

Yibal

Lekhwai
r

Qarn
Alam

Sep2009

Nov2009

Sep2009

Oct-2009

Level-3 Audits: External Surveillance Audit Organised by Serious

Services and run by External ISO/HACCP audit team
Audit

Responsible
Person
(Leader)

Arrange to carry
out ISO/HACCP
external
compliance
audit.

External
Certified
auditor

Fahud

Lekhwai
r

Yibal

Qarn
Alam

Mar-2009

Level-4 Audits: Sub-contractors Audit by HSE Team

Responsible
Person
(Leader)

Audit
Carry out journey
management audit on
commuting bus services
at Cold Line Trading,
Adam.
Conduct audit on
Gardening Services at
Rabou office, Fahud.
Carry out Environmental
Services Compliance
audit at Al-Katheery
office, Fahud.
9.2
No
1
2

Fahu
d

Yiba
l

Lekhwa
ir

HSE Manager

June-2009

HSE Manager

July-2009

HSE Manager

Mar-2009

Qarn
Alam

Inspections
Action
Carry out inspection
during site visit.

in

location

Conduct
inspection
in
subcontractors worksite, maintenance
workshop, sludge farm, waste yard,

Contract HSE Plan 20 C

- 26 -

Action Party

Schedule

HSE Manager/
Quality Manager
HSE Advisor/
Site Manager

Monthly
Monthly

3
10.0

STP and call of work.

Carry out inspection in catering
facilities and accommodations.

Hygienist

Monthly

REVIEW
Management review meeting will be held quarterly at SERIOUS SERVICES
head office. Effectiveness of the HSE activities will be reviewed. Senior
Management, Operations team and QHSE team will be participated in the
review meeting and reviews HSE Management System, its effectiveness and
suitability in:

Managing HSE risks

Reinforcing efforts to continually improve HSE performance

Ensuring its continuing suitability and effectiveness

The issues to be addressed as part of the review process typically

include:

Any recommendations which have been made in audit reports.

Any recommendations made in investigating incidents.

Extent of follow-up on audit and incident action items

The continuing suitability of Serious Services HSE policy

The continuing suitability of Serious Services HSE objectives and

consequent amendments to the HSE Plan and HSE Management
System documentation if necessary

Performance against targets

Resources allocated to achieve HSE objectives.

No

Action

Action Party

Review HSE Management System,

QHSE
Performance,
and
Accident/incident review.

Contract
Manager/
HSE Manager/
Quality Manager

2
3

Review critical control point of food

operation
and
prepare
documentation for implementation.
HSE Plan compliance review of PDO

Contract HSE Plan 20 C

- 27 -

Schedule
Jan-2009,
April2009, July2009,
October2009

Quality Manager

March2009

Contract

Monthly

Manager/
HSE Manager

contract.
4

Review
HSE
implementation.

Contract HSE Plan 20 C

Plan

and

- 28 -

its

HSE Manager

Jan-2009