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Interpersonal Behavior

Conflict, Power and


Organizational Politics
A MANAGEMENT 12 ORGANIZATIONAL BEHAVIOR REPORT
GROUP 3: MEJOS SARIP DIPATUAN BLANCO LIGUE

REPORT OUTLINE

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Al Jay Mejos
Hayanisah Sarip
Nuruddin Dipatuan

Assertive Behavior

Facilitating Smooth Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political Power

Summary
Q&A Portion

Al Jay Mejos
Lady Ann Ligue

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Executives cant simply hope that


collaboration will spontaneously occur in the
right places at the right time in their
organizations.

- Rob Cross, Jeanne Liedtka and Leigh Weiss

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

The Nature of Conflict

Conflict is an interpersonal process that


arises from disagreements over the goals
to attain, the methods to accomplish
these goals, or even the tone of voice
used as people express their positions.

Conflict can occur within an employee,


between individuals or groups, and
across organizations as they compete.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

The Nature of Conflict

Other sources of Conflict:


Interdependence
Ambiguity of Roles
Policies and Rules
Personality Differences
Ineffective Communications
Competition over Scarce Resources
Personal Stress
Attitudes
Beliefs
Experiences

Task

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Levels of Conflict

Recall: Role Conflict different role expectations

Role Ambiguity lack of clarity over how to act

Intrapersonal Conflict is the level of conflict that occurs


within oneself, it may happen due to conflicting
expectations both from inside and outside the person.
Interpersonal Conflict is the level of conflict that occurs
between two or more persons affecting their emotions. It
creates the need to preserve ones self-esteem and selfimage from damage by others. In some instances, such
conflicts develop from failures of communication or
differences in perception.
Intergroup Conflict happens when two groups compete
for limited resources so much so that they try to gain
power, improve their image and undermine the other. It
arises from different viewpoints, group loyalties and
competition for resources.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Sources of Conflict (8)

Organizational Change

People also hold different beliefs and adhere to different


value systems.

Threats to Status

People hold differing views over the direction to go, the


routes to take and their likely success, the resources to be
used and the probable outcomes.

Different Sets of Values

When ones status is threatened, face-saving (the drive to


protect ones self-image) becomes a powerful driving force
as a person struggles to maintain a desired image.

Contrasting Perceptions

People perceive things differently as a result of their prior


experiences and expectations.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Sources of Conflict (8)

Lack of Trust

Some people simply rub us the wrong way, and we cannot


necessarily explain why.

Incivility

Trust takes time to build, but it can be destroyed in an


instant.

Personality Clashes

Mutual respect, empathy, and caring are the glues that hold
work groups together, yet many organizations report that
they are being torn apart by rudeness and a lack of
common courtesy.

Difficult Tasks

In circumstances where people experience difficult situations


like lay-offs, personnel firing due to underperformance,
negative performance reviews and disciplinary actions,
some employees strike back orally or physically.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Effects of Conflict

Conflict

is often seen by
participants as destructive, but
this is limited view. In fact if all
conflict with co-workers is
avoided, each party is likely
deprived of useful information
about the others preferences
and views.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

A Model of Conflict

The possible outcomes of conflict: Four


possible Intentions of participants

Win

Win-Lose

Win-Win

Individual As outcome
Lose

Lose-Lose Lose-Win
Lose

Win

Individual Bs outcome

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

A Model of Conflict

The possible outcomes of conflict: Four possible Intentions


of participants

Lose-Lose depicts a situation in which a conflict


deteriorates to the point that both parties are
worse off than they were before.
Lose-Win a situation in which one person (individual A) is
defeated while the other one (Individual B) is
victorious.

Win-Lose the situation is reversed, with B losing to A.


Win-Win both parties perceive that they are in a better
position than they were before that conflict
began.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

A Model of Conflict

Participant

intentions conflict
outcome are a product of the
participants intentions, as well
as their strategies.

Resolution

strategies intentions
help participants select their
strategies.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

A Model of Conflict

Five resolution strategies:


Avoiding

physical or mental withdrawal


from the conflict.
Smoothing accommodating the other
partys interests.
Forcing using power tactics to achieve a
win.
Compromising searching for middle ground
or willing to give up something in exchange
for gaining something else.
Confronting facing the conflict directly and
working it through to a mutually satisfactory
resolution.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

A Model of Conflict

Confronting

strategy can truly


be viewed as a resolution
approach.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Assertive Behavior

Assertive Behavior is the process of expressing feelings,


asking for legitimate changes, giving and receiving
honest feedback.

5 Stages in Assertive Behavior:


1. Describe the behavior.
2. Express your feelings.

3. Empathize.
4. Offer problem-solving alternatives.
5. Indicate consequences

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Facilitating Smooth Relations

Interpersonal orientations it is a
dominant way of relating to people.

Four

possible interpersonal
orientations:

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Im not Ok Youre OK.

Im not Ok Youre not OK

Types of Power
Effects of Power Bases

Im OK Youre not OK.

Organizational Politics

Influence and Political


Power

Im OK Youre OK.

Power and Politics

Summary

Q&A Portion

Facilitating Smooth Relations

Facilitating

Smooth Relations states


that good interpersonal relationships
among co-workers and across
organizations take time, effort,
knowledge and skill.

Interpersonal

facilitation it is the
capacity to focus on others personal
needs, sensitiveness, and
idiosyncrasies and then work to keep
conflict under control and
collaboration high among team
members.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Facilitating Smooth Relations

Managers with well-developed


interpersonal facilitation skills often engage
in one or more of the following:
on their emotional intelligence
Learning about co-workers personal lives
Making mental notes about employee
dislikes, values, interests, and preferences
Monitoring other peoples degree of job
involvement, mood level, commitment,
and satisfaction
Developing and applying their facilitative
skills in a variety of social settings

Building

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Stroking

Stroking

is defined as
any act of recognition for
another.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Stroking
3 Types of Recognition:
Physical
Verbal
Non-verbal contact
between people

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Stroking

Strokes may be positive, negative, or mixed:

Positive strokes feel good when they are received, and


they contribute to the recipient sense of being OK.
Negative strokes hurt physically or emotionally and
make the recipient feels less OK about himself or
herself.
Mixed strokes is the combination of both positive and
negative strokes.

Conditional strokes these are offered to employees if


they perform correctly and avoid problems.
Unconditional strokes these are presented without
any connection to behavior.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Stroking
Probable

Relationships of
Interpersonal Orientations with
Conflict Resolution Strategies
and Behavior
Interpersonal
Orientation

Conflict
Resolution
Strategy

Probable
Behavior

Im not Ok Youre OK.

Avoidance

Non-assertiveness

Im not Ok Youre not OK.

Smoothing

Non-assertiveness

Im OK Youre not OK.

Forcing

Aggressiveness

Im OK Youre OK.

Confronting

Assertiveness

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Power and Politics

Power

is the ability to influence


other people and events. It is
earned and gained by leaders on
the basis of their personalities,
activities, and the situation in
which they operate.
Authority is the rightful or legitimate
execution of power, which could
be gained through reputable
ability or delegated by higher
authority.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Types of Power

Personal

Power
Expert Power
Legitimate Power
Reward Power
Coercive Power

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Types of Power
Personal

Power
which is also called referent power,
charismatic power, and power of
personality, comes from each
leader individually.
It is the ability of leaders to
develop followers from the strength
of their own personalities.
They have a personal magnetism,
an air of confidence, and a
passionate belief in objectives that
attract and hold followers.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Types of Power
Expert

Power
which is also known as the
authority of knowledge, comes
from specialized learning.
It is power that arises from a
persons knowledge of and
information about a complex
situation.
It depends on education, training,
and experience, so it is a important
type of power in our modern
technological society.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Types of Power
Legitimate

Power
which is also known as position
power and official power, comes
from higher authority.
It arises from the culture of society
by which power is delegated
legitimately from higher
established authorities to others.
It gives leaders the power to
control resources and to reward
and punish others.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Types of Power
Reward

Power
It is the capacity to control and
administer items that are valued
by another.
It arises from an individuals
ability to give pay raises,
recommend someone for
promotion or transfer, or even
make favorable work
assignments.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Types of Power
Coercive

Power
It is the capacity to punish
another, or at least to create
perceived threat to do so.
Managers with coercive power
can threaten an employees
job security, make punitive
changes in someones work
schedule or at the extreme,
administer physical force.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Effects of Power Bases


The

five types of power are


developed from different
sources, but they are
interrelated in practice.
Reward, coercive and
legitimate power are essentially
derived from ones position in
the organization.
Expert and personal power are
within the person.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Effects of Power Bases


Managers

must be sensitive to
how employees respond to the
use of power bases.

Resistance

Compliance

Commitment

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Organizational Politics
Organizational

Politics
refers to intentional behaviors
that are used to enhance or
protect a persons influence
and self-interest while also
inspiring confidence and trust
by others.
attempts to influence others
using discretionary behaviours
to promote personal objectives

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Organizational Politics
Four

dimensions of political skill:

socially astute
Having interpersonal influence
Creating useful networks
Expressing sincerity

Being

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Organizational Politics
Four

dimensions of political skill:

astuteness - Individuals possessing


political skill are astute observers of others.
They understand social interactions well
and accurately interpret their behavior,
as well as the behavior of others. They are
keenly attuned to diverse social settings
and have high self-awareness.

Socially

influence - Politically skilled


individuals have an unassuming and
convincing personal style that exerts a
powerful influence on others around
them.

Interpersonal

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Organizational Politics
Four

dimensions of political skill:

Networking

ability Politically skilled


individuals tend to hold assets seen as
valuable and necessary for successful
personal and organizational gains.

Apparent

sincerity - Politically skilled


individuals appear to others as
having high levels of integrity and
being authentic, sincere, and
genuine. They are, or appear to be,
honest and forthright.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power

Seven (7) steps to follow for increasing


your influence:
1.
2.
3.

4.
5.
6.
7.

Treat the other party as a potential ally.


Specify your objectives.
Learn about the other party's needs,
interests and goals.
Inventory your own resources to identify
something of value you can offer.
Assess your current relationship with the
other person.
Decide what to ask for and what to
offer.
Make the actual exchange that
produces gain to both parties.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power

6 Tactics to gain political power:

Social exchange - implies that if you'll


do something for me, I'll do something for
you.
Norm

of reciprocity - where two people in


a continuing relationship feel a strong
obligation to repay their social "debts " to
each other. When these trade-offs are
successfully arranged, both parties get
something they want.

Alliances - two or more persons joint in a


longer-term power group to get benefits
that they mutually desire.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power


6

Tactics to gain political power:

with higher authority


special privilege to be
recognized as a representative or
spokesperson for the more
powerful figure.
Selective service - giving service
selectively to your supporters
Power plays - an aggressive tactic
which aims to grab power from
others.

Identification

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power


6

Tactics to gain political power:

- a common tactic to
increase power wherein you join or
form interest groups that have the
same common objective. These
networks operate on the basis of
friendships and personal contacts,
and may provide a meeting place
for influential people.

Networks

- developing and
maintaining contacts among a group
of people with shared interest.

Networking

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power

Impression management - the ability to


protect their self-image while
intentionally affecting another's
assessment of them.

Conformity: agreeing with anothers


opinion to get their approval.
Excuses: Explanations of a predicamentcreating event aimed at minimizing the
apparent severity of the predicament.
Apologies: Admitting responsibility for an
undesirable event and simultaneously
seeking to get a pardon for the action.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power

Impression management - the ability to


protect their self-image while intentionally
affecting another's assessment of them.
Acclamations: Explanation of favorable
events to maximize the desirable implications
for oneself.
Flattery: Complimenting others on their virtues
in an effort to make oneself appear
perceptive and likeable
Favors: Doing something nice for someone to
gain that persons approval
Association: Enhancing or protecting ones
image by managing information about
people and things with which one is
associated.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power


10 Common Impression Management Strategies
1.
2.
3.
4.
5.

Personal competence and high


performance.
Meeting ones commitments; working extra
long and hard.
Solving a crisis; volunteering to help in time of
need.
Articulating your values and displaying highly
ethical behavior.

Engaging in appropriate (and/or edited) selfdisclosure.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Influence and Political Power


10 Common Impression Management Strategies
6.
7.
8.
9.
10.

Exhibiting a favorable appearance that


meets others expectations.
Self-promotion based on results, along with
name-dropping.
Ingration activities (flattery, mimicry, being a
yes-person).
Exaggerating your skills and achievements;
claiming credit for work done by others.
Attributing your own problems to other
people or events; covering up your
deficiencies; pleading for pity.

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

SUMMARY
+
QUESTION & ANSWER PORTION

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

As iron sharpeneth iron; so a man sharpeneth


the countenance of his friend. (KJV)
People learn from each other, as an iron tool
makes iron sharp. (EE)

- Proverbs 27:17

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

In the long run, though, those who relentlessly


refuse to play the (politics) game win the
organizations trust and a reputation for
integrity.
- Jack and Suzy Welch

Conflict in Organizations

The Nature of Conflict

Levels of Conflict

Sources of Conflict

Effects of Conflict

A Model of Conflict

Assertive Behavior

Facilitating Smooth
Relations

Stroking

Power and Politics

Types of Power

Effects of Power Bases

Organizational Politics

Influence and Political


Power

Summary

Q&A Portion

Interpersonal Behavior
Conflict, Power and
Organizational Politics
A MANAGEMENT 12 ORGANIZATIONAL BEHAVIOR REPORT
GROUP 3: MEJOS SARIP DIPATUAN BLANCO LIGUE

Interpersonal Behavior
Conflict, Power and
Organizational Politics
A MANAGEMENT 12 ORGANIZATIONAL BEHAVIOR REPORT
GROUP 3: MEJOS SARIP DIPATUAN BLANCO LIGUE