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1.

UNDERSTAND THE COMMUNICATION PROCESS.
1.1
State the benefits of two way communication.
1.2
Describe a model of communication process.
1.3
Explain the major communication methods used in organization.
1.4
Identify the barriers to communication and methods of overcoming these barriers.
1.5
Identify misconceptions about communication.

2.

UNDERSTAND THE PROCESS OF ORAL.
2.1
Identify speaking situations with other peoples.
2.2
Identify the strategy steps of speaking.
2.3
Identify the characteristics of effective speaking.
2.4
State the principles of one-way communication.
2.5
State the principles of two-way communication.
2.6
Identify the elements of oral presentation skills.
2.7
Determine the impact of non-verbal communication on oral communication.

3.
DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY
INFORMATION IN THE ORAL COMMUNICATION PROCESS.
3.1
Identify different types of questions.
3.2
Determine the purpose of each type of question and its application.
3.3
Identify the hazards to be avoided when asking questions.
3.4
Demonstrate questioning skills.
4.
DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL
COMMUNICATION PROCESS.
4.1
State the principles of active listening.
4.2
Identify skills of active listening.
4.3
Identify barriers to active listening.
4.4
State the benefits of active listening.
4.5
Demonstrate listening skills.
4.6
Explain the importance of giving and receiving feed back.
5.
Determine the appropriate interview type for the specific work-related situation and
conduct a work-related interview.
5.1
State the significance of interviews.
5.2
State the characteristics of interviews.

5.3
5.4
5.5
5.6
6.

Explain the activities in an interviewing situation.
Describe the types of interviews.
Explain the interviewing strategy.
Prepare instrument for a structured interview.

PREPARE A REPORT OUT-LINE, BASED ON SUBJECT MATTER AND AUDIENCE.
6.1
Identify the different types of reports.
6.2
Determine when to use an informal or formal report presentation.
6.3
Identify the stages of planning a report.
6.4
Identify the parts of a report and choose the parts appropriate for each type of

report.
6.5
7.

8.

Draft a report outline.

DEMONSTRATE READING COMPREHENSION.
7.1
Identify major reading problems.
7.2
Identify basic reading skills.
7.3
State methods of previewing written material.
7.4
Identify methods of concentration when reading.
7.5
Demonstrate reading comprehension.

UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.
8.1
State the purpose and characteristics of major types of meeting.
8.2
Explain responsibilities of a meeting/committee.
8.3
Identify problems likely to be faced at meeting and means to overcome these
problems.
8.4
Distinguish between content and process at meetings.
8.5
Explain the key characteristics of a good group facilitator.

Mgm-311

INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.

Total Contact Hours
Theory
Practical

32

T P C
0
1 0 1

AIMS The study of this subject will enable the student to develop the management skill,
acquaint him with the principles of management and human relations and develop psychological
approach to solve the labour problems.
COURSE CONTENTS
1.

INDUSTRIAL PSYCHOLOGY.
1.1
History and definition.
1.2
Nature and scope.

2 Hours

2.

LEADERSHIP 1 Hour
2.1
Definition and types.
2.3
Qualities of a good leader.

3.

MOTIVATION 2 Hours
3.1
Definition.
3.2
Types (Financial and non financial motives).
3.3
Conflict of motives.

4.

MORALE
1 Hour
4.1
Importance.
4.2
Development.
4.3
Measurement.

5.

HUMAN ENGINEERING.
1 Hour
5.1
Importance of human factor in industry.
5.2
Man-machine system.
5.3
Strategy for making allocation decisions.

6.

INDUSTRIAL FATIGUE AND BOREDOM.
6.1
Definition and distinction.
6.2
Psychological causes.
6.3
Objective causes.
6.4
Prevention

7.

INDUSTRIAL ACCIDENTS
2 Hours
7.1
Psychological causes.
7.2
Objective causes.
7.3
Prevention

8.

INDUSTRIAL PREJUDICE
8.1
Causes
8.2
Remedies

9.

PUBLIC RELATIONS.
9.1
Importance
9.2
Functions

10.

GUIDANCE AND COUNSELLING
10.1
Importance

2 Hours

2 Hours

2 Hours

2 Hours

During service. 15.1 Concept and importance. 16. 2 Hours BOOKS RECOMMENDED: 1 C. Mc-Graw Hill.3 Principles of motion study.4 Objectives of industrial management. 12. WORKING CONDITIONS.3 Effects of training on production and product cost.1 Concept and advantages 16. 2 Hours 16. 2. JOB EVALUATION 2 Hours 11. QUALITY CONTROL. 17.2 Effects on efficiency and per unit cost.2 10. 15.2 Methods 11. Management of Industrial Enterprises.2 Methods. 13. PERSONNEL SELECTION. 2 Hours 14. 15.3 Subdivisions of management 12.3 Job satisfaction 11. Urdu Bazar. London.5 Determination of operations time.1 Recruitment of employees.4 Steps to time study. Andrew R.S. Megill. 14.1 Foreman's abilities. 4.2 Training. 3. 12. Psychology of Industrial Behaviors. 15. 13. 3 Hours 15. Industrial Psychology. 11. 13. Smith Wakley.3 Choice of job. Nizamat-e-Sanaat Aur Insani Rawabat. Ilmi Kitab Khana. 15.2 Duties and functions. 14. 17.10.2 Functions of management. New York. TIME AND MOTION STUDY.1 Introduction 12. INDUSTRIAL MANAGEMENT 2 Hours 12.1 Importance and consideration. Lahore. ROLE OF FOREMAN IN MANAGEMENT. .4 Work simplification. 17.2 Sequence of motion study. The Process of Management William M New Man.1 Importance 11. Richard N Omen. Ghulam Hussain. 5. Oxford University Press. Meyers. 2 Hours 13.

Prerequisites: The students shall already be familiar with the language concerned. AIMS The course has been designed to enable the students to.1 Describe brief history if industrial psychology. COMMUNICATION PROCESS.3 Strategic steps of speaking. Develop knowledge and skill to write technical report with confidence and accuracy. 1. 6 Hours 1. Understand basic principles of good and effective business writing in commercial and industrial fields.2 Communication process 1. 1. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. INSTRUCTIONAL OBJECTIVES At the completion of this course. 2. 2.5 Communication flow 1.2 Verbal and non-verbal messages. 6 Hours 2. COURSE CONTENTS 1.4 Consolidation of communique 1.3 Distortions in communication 1. .6 Communication for self development 2. ORAL COMMUNICATION SKILLS.1 Significance of speaking. the students will be able to: 1. 2.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. Develop communication skills. 2. 3.1 Purposes of communication 1.4 Characteristics of effective oral messages. KNOW INDUSTRIAL PSYCHOLOGY.

8. 3. 2.2 Planning a meeting. 8.1 Reading problems.3 Activities in an interviewing situation 5. 6. GROUP COMMUNICATION.6 Communication Trafficking.6 Running a successful meeting.3 Barriers to listening. QUESTIONING SKILLS. . 5. 3. 6. 5. Ulman J. 8.4 Report writing strategy. 5 Hours 4. REPORT WRITING. 4. 6. 8. 3 Hours 5. Sh. 3.1 Significance of interviews.7 Active participation techniques. 2 Hours 7.3 Types of reports.1 Goals of report writing 6.2 Four Reading skills.4 Selection f a group for meeting. LISTENING SKILLS. READING COMPREHENSION. 4 Hours 8.4 Reasons of poor listening.1 Purposes of conducting meetings.5 2.2 Report format. 5.N.3 Characteristics of a good question. 4. 7. 8.1 Nature of question.2 Skills of active listening.5 Interviewing strategy.4 Types of interviews. Technical Reporting.5 Group leadership skills. Ata-ur-Rehman Effective Business Communication & Report Writing. 5. 4.5 Giving Feedback. 8.2 Types of questions.2. Could JR. 8.1 Principles of active listening. 3.3 Types of meetings. INTERVIEWING SKILLS. 7. RECOMMENDED BOOKS 1. 3 Hours 3.4 Questioning strategy 4. 3 Hours 6. Oral presentation. 4.2 Characteristics of interviews.

2. 2.Mgm-321 BUSINESS COMMUNICATION. 5. 5. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.3 Explain the activities in an interviewing situation.4 Identify the parts of a report and choose the parts appropriate for each type of report. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 1.2 Describe a model of communication process.3 Identify the characteristics of effective speaking. 6.4 State the principles of one-way communication.4 Demonstrate questioning skills.1 Identify major reading problems. 3. 5. 3. 6.3 Identify the stages of planning a report.1 State the principles of active listening. 7. 4. 5. 2. 5.5 Identify misconceptions about communication. 1. 2. 5.3 Identify barriers to active listening. 6. 1.2 State the characteristics of interviews.5 Demonstrate listening skills.2 Determine the purpose of each type of question and its application. 3. 5. 4.4 Describe the types of interviews. .5 State the principles of two-way communication.3 Identify the hazards to be avoided when asking questions. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.6 Explain the importance of giving and receiving feed back. 1. 6. DEMONSTRATE READING COMPREHENSION. 3.7 Determine the impact of non-verbal communication on oral communication. UNDERSTAND THE COMMUNICATION PROCESS. 4.6 Identify the elements of oral presentation skills. 4.2 Identify the strategy steps of speaking.1 Identify the different types of reports. Draft a report outline.3 Explain the major communication methods used in organization.4 Identify the barriers to communication and methods of overcoming these barriers.5 Explain the interviewing strategy. 2. 3. 1.5 7. 4.2 Determine when to use an informal or formal report presentation.4 State the benefits of active listening.1 Identify different types of questions.1 State the significance of interviews. 2. 2.2 Identify skills of active listening. BASED ON SUBJECT MATTER AND AUDIENCE. 4.1 Identify speaking situations with other peoples. 2. UNDERSTAND THE PROCESS OF ORAL. 6. PREPARE A REPORT OUT-LINE. 6.1 State the benefits of two way communication.6 Prepare instrument for a structured interview. 4. INSTRUCTIONAL OBJECTIVES 1.

8. Identify basic reading skills.4 Distinguish between content and process at meetings. 8. 8.3 7.3 Identify problems likely to be faced at meeting and means to overcome these problems.1 State the purpose and characteristics of major types of meeting.2 Explain responsibilities of a meeting/committee. State methods of previewing written material.5 Explain the key characteristics of a good group facilitator.5 8. Demonstrate reading comprehension. 8.4 7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.2 7. 8. . Identify methods of concentration when reading.7.

INDUSTRIAL FATIGUE AND BOREDOM. 7.3 Objective causes. 6. COURSE CONTENTS 1.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .1 Definition and types. 3. 5. INDUSTRIAL ACCIDENTS 2 Hours 7. HUMAN ENGINEERING.1 Definition and distinction. INDUSTRIAL PREJUDICE 8.4 Prevention 7.2 Man-machine system. 4.3 Measurement.1 Definition. 1. 6.2 Types (Financial and non financial motives).2 Functions 10. MOTIVATION 2 Hours 3.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.2 Development. 6. 6. 4. 9. 2. 7. PUBLIC RELATIONS.3 Qualities of a good leader.3 Prevention 8. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. 6.1 Causes 8.1 Importance of human factor in industry. LEADERSHIP 1 Hour 2.1 History and definition. INDUSTRIAL PSYCHOLOGY.1 Importance.2 Psychological causes. 3. MORALE 1 Hour 4.2 Nature and scope. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 3.2 Remedies 9.1 Psychological causes.3 Conflict of motives. 5. 2 Hours 2. 1. 5.1 Importance 9.3 Strategy for making allocation decisions.2 Objective causes. 1 Hour 5. GUIDANCE AND COUNSELLING 10. 4.

3 Subdivisions of management 12. 14.S. 12. 12. 4. Management of Industrial Enterprises.2 Duties and functions. 17.3 Principles of motion study.1 Importance 11. 2 Hours 13. Urdu Bazar. 16.2 Sequence of motion study.10. 13.3 Job satisfaction 11. Ilmi Kitab Khana. 2. The Process of Management William M New Man. 2 Hours 16. 13.2 Functions of management. ROLE OF FOREMAN IN MANAGEMENT. . Smith Wakley.5 Determination of operations time.2 10. 3. 14. 11. 15. During service. Mc-Graw Hill. Megill.2 Methods. 2 Hours 14. Andrew R. TIME AND MOTION STUDY. INDUSTRIAL MANAGEMENT 2 Hours 12. Lahore.2 Effects on efficiency and per unit cost. Industrial Psychology. 15. 5. 17. 15.2 Training.1 Recruitment of employees. London. Nizamat-e-Sanaat Aur Insani Rawabat. 3 Hours 15.4 Objectives of industrial management.4 Steps to time study. 15.1 Concept and importance. 13.1 Introduction 12. 2 Hours BOOKS RECOMMENDED: 1 C. 15. Meyers. New York. JOB EVALUATION 2 Hours 11.2 Methods 11.4 Work simplification.1 Importance and consideration. Richard N Omen. Psychology of Industrial Behaviors.1 Concept and advantages 16. WORKING CONDITIONS. QUALITY CONTROL.3 Effects of training on production and product cost. 17.1 Foreman's abilities. Oxford University Press. Ghulam Hussain.3 Choice of job. PERSONNEL SELECTION.

1 Purposes of communication 1. 2. AIMS The course has been designed to enable the students to.4 Consolidation of communique 1.1 Describe brief history if industrial psychology.4 Characteristics of effective oral messages.5 Communication flow 1. Develop communication skills.2 Verbal and non-verbal messages. 6 Hours 2.3 Distortions in communication 1. COURSE CONTENTS 1. Prerequisites: The students shall already be familiar with the language concerned. 3. KNOW INDUSTRIAL PSYCHOLOGY. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 6 Hours 1. . ORAL COMMUNICATION SKILLS. 2. 1. Understand basic principles of good and effective business writing in commercial and industrial fields. INSTRUCTIONAL OBJECTIVES At the completion of this course.1 Significance of speaking. the students will be able to: 1. 2. 2. 1. COMMUNICATION PROCESS.6 Communication for self development 2.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.3 Strategic steps of speaking. Develop knowledge and skill to write technical report with confidence and accuracy.2 Communication process 1.

Ata-ur-Rehman Effective Business Communication & Report Writing. Sh. 3 Hours 5. RECOMMENDED BOOKS 1. 4. 8. QUESTIONING SKILLS. Ulman J.4 Questioning strategy 4.2.1 Significance of interviews. Oral presentation. READING COMPREHENSION.6 Running a successful meeting. 5. 4. 4.5 2.2 Report format. 5. 4 Hours 8. 3.N. 3.6 Communication Trafficking.2 Characteristics of interviews.4 Types of interviews. 7.2 Types of questions.7 Active participation techniques. 3 Hours 6. INTERVIEWING SKILLS. 6. 5.5 Interviewing strategy.3 Characteristics of a good question. 3.3 Types of meetings. Could JR.4 Report writing strategy.1 Reading problems. 5.2 Skills of active listening.2 Planning a meeting.5 Group leadership skills.1 Nature of question. 3.4 Selection f a group for meeting.1 Goals of report writing 6.3 Barriers to listening. 2.3 Types of reports. 6. . GROUP COMMUNICATION. 4.1 Principles of active listening. LISTENING SKILLS. 8. REPORT WRITING.3 Activities in an interviewing situation 5. 6. 8.5 Giving Feedback. 2 Hours 7. 8.4 Reasons of poor listening. 8. 8.2 Four Reading skills. 3 Hours 3. 8. Technical Reporting. 7. 5 Hours 4.1 Purposes of conducting meetings.

Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 1. 2. 6. 1. 2.4 State the benefits of active listening.1 Identify speaking situations with other peoples. UNDERSTAND THE PROCESS OF ORAL. 3. 6. 3.7 Determine the impact of non-verbal communication on oral communication.2 Identify skills of active listening.2 Identify the strategy steps of speaking.6 Explain the importance of giving and receiving feed back. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.5 State the principles of two-way communication.4 Identify the parts of a report and choose the parts appropriate for each type of report.5 Demonstrate listening skills. 3. PREPARE A REPORT OUT-LINE. 1. 7. 2.1 State the principles of active listening.2 Describe a model of communication process.3 Explain the major communication methods used in organization.1 State the benefits of two way communication. 2. 5.Mgm-321 BUSINESS COMMUNICATION. 2. 2. 4.1 Identify the different types of reports.2 Determine when to use an informal or formal report presentation.6 Identify the elements of oral presentation skills. INSTRUCTIONAL OBJECTIVES 1. .5 Explain the interviewing strategy.6 Prepare instrument for a structured interview.3 Identify the stages of planning a report. 4.4 State the principles of one-way communication.1 Identify major reading problems.3 Explain the activities in an interviewing situation. 1. UNDERSTAND THE COMMUNICATION PROCESS. 6. 4. 5.4 Identify the barriers to communication and methods of overcoming these barriers. 5. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.2 State the characteristics of interviews. 2. 5. 4. BASED ON SUBJECT MATTER AND AUDIENCE.3 Identify barriers to active listening. 3. DEMONSTRATE READING COMPREHENSION. 5.3 Identify the characteristics of effective speaking. 4.1 State the significance of interviews. 3.4 Describe the types of interviews.5 Identify misconceptions about communication. 5.1 Identify different types of questions.2 Determine the purpose of each type of question and its application. 1. 6. Draft a report outline. 4.5 7.3 Identify the hazards to be avoided when asking questions. 5. 2. 6. 4. 6.4 Demonstrate questioning skills.

5 Explain the key characteristics of a good group facilitator.4 7.3 Identify problems likely to be faced at meeting and means to overcome these problems. 8.2 Explain responsibilities of a meeting/committee.5 8. Demonstrate reading comprehension. State methods of previewing written material. 8. Identify basic reading skills.4 Distinguish between content and process at meetings. 8. .2 7. 8.1 State the purpose and characteristics of major types of meeting.3 7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. 8. Identify methods of concentration when reading.7.

2 Hours 2.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.3 Objective causes. 1 Hour 5.1 Importance of human factor in industry. COURSE CONTENTS 1.2 Objective causes.4 Prevention 7. 4. 7. 6.1 Definition. 5. HUMAN ENGINEERING.1 Psychological causes.1 Definition and types. 7.2 Functions 10. INDUSTRIAL PREJUDICE 8.2 Psychological causes.2 Development. 3.2 Remedies 9. 6. 5. 2. 6. 5.1 Causes 8. 4. MORALE 1 Hour 4.1 Definition and distinction. 1. 9.3 Prevention 8.3 Conflict of motives. 4.3 Qualities of a good leader.1 Importance. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.2 Man-machine system. 6.2 Types (Financial and non financial motives).3 Measurement. INDUSTRIAL ACCIDENTS 2 Hours 7. 6.2 Nature and scope. MOTIVATION 2 Hours 3.3 Strategy for making allocation decisions. 3. GUIDANCE AND COUNSELLING 10.1 Importance 9. PUBLIC RELATIONS. INDUSTRIAL FATIGUE AND BOREDOM.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .1 History and definition. LEADERSHIP 1 Hour 2. INDUSTRIAL PSYCHOLOGY. 3. 1.

2 Hours BOOKS RECOMMENDED: 1 C.1 Recruitment of employees.2 Duties and functions. Megill. 17. TIME AND MOTION STUDY. 14. WORKING CONDITIONS.1 Introduction 12.4 Objectives of industrial management. 11. 2 Hours 16. 17. 15.5 Determination of operations time. Industrial Psychology. Ghulam Hussain. Psychology of Industrial Behaviors. 12. .1 Importance 11.3 Choice of job. Andrew R. 5. Management of Industrial Enterprises. The Process of Management William M New Man. 16. ROLE OF FOREMAN IN MANAGEMENT. Meyers. Richard N Omen. 15.1 Foreman's abilities.2 Training.3 Principles of motion study. Oxford University Press. 15. During service. Mc-Graw Hill.2 10. PERSONNEL SELECTION.3 Job satisfaction 11. INDUSTRIAL MANAGEMENT 2 Hours 12. JOB EVALUATION 2 Hours 11. 13. 2 Hours 14.2 Methods.3 Subdivisions of management 12. 17. Nizamat-e-Sanaat Aur Insani Rawabat. Lahore. 15.1 Importance and consideration. 2 Hours 13. 15. Ilmi Kitab Khana. 12.4 Steps to time study.S.1 Concept and importance. New York. Smith Wakley.1 Concept and advantages 16. London.10. 13. 3 Hours 15. 4.4 Work simplification.2 Methods 11. 3. 13. 14. 2. QUALITY CONTROL. Urdu Bazar.2 Functions of management.2 Effects on efficiency and per unit cost.3 Effects of training on production and product cost.2 Sequence of motion study.

the students will be able to: 1.4 Characteristics of effective oral messages. . COURSE CONTENTS 1. Develop knowledge and skill to write technical report with confidence and accuracy.6 Communication for self development 2. ORAL COMMUNICATION SKILLS. AIMS The course has been designed to enable the students to. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 2.2 Communication process 1. 6 Hours 1. 2. Develop communication skills.4 Consolidation of communique 1.3 Strategic steps of speaking. 3.3 Distortions in communication 1. Understand basic principles of good and effective business writing in commercial and industrial fields.1 Significance of speaking. INSTRUCTIONAL OBJECTIVES At the completion of this course. KNOW INDUSTRIAL PSYCHOLOGY. 6 Hours 2.1 Purposes of communication 1.5 Communication flow 1. 2. 1. Prerequisites: The students shall already be familiar with the language concerned. 2. 1.2 Verbal and non-verbal messages.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.1 Describe brief history if industrial psychology. COMMUNICATION PROCESS.

3. Ulman J.N.2. 5.2 Skills of active listening. 7. 8.5 Group leadership skills. 3. 5. 6.3 Activities in an interviewing situation 5. 3 Hours 5.4 Questioning strategy 4. 8.2 Four Reading skills. 3 Hours 3.3 Types of reports.1 Nature of question. Could JR. 7. Ata-ur-Rehman Effective Business Communication & Report Writing.3 Characteristics of a good question. 3 Hours 6.2 Characteristics of interviews. 5.1 Principles of active listening. LISTENING SKILLS. 6.4 Types of interviews.4 Selection f a group for meeting. QUESTIONING SKILLS. 8. 5.6 Running a successful meeting. 2. 8. . Technical Reporting. 3.2 Planning a meeting. 8. RECOMMENDED BOOKS 1.4 Report writing strategy. 4.4 Reasons of poor listening. 2 Hours 7. INTERVIEWING SKILLS.6 Communication Trafficking. READING COMPREHENSION. 4. 8.3 Barriers to listening. 4. 4 Hours 8.1 Purposes of conducting meetings.5 Interviewing strategy. Oral presentation.1 Reading problems. 8.2 Report format. GROUP COMMUNICATION.3 Types of meetings.1 Goals of report writing 6.1 Significance of interviews. REPORT WRITING.5 2. 3.7 Active participation techniques. 6. 5 Hours 4.2 Types of questions. Sh. 4.5 Giving Feedback.

4 Identify the parts of a report and choose the parts appropriate for each type of report.1 Identify different types of questions. 4. . 6. 4. 3. 2.5 7. 5.4 Demonstrate questioning skills. UNDERSTAND THE PROCESS OF ORAL.1 State the benefits of two way communication. 6. 2.3 Explain the major communication methods used in organization.5 Explain the interviewing strategy.2 Determine when to use an informal or formal report presentation. 1.4 Identify the barriers to communication and methods of overcoming these barriers.2 Identify the strategy steps of speaking. UNDERSTAND THE COMMUNICATION PROCESS.6 Explain the importance of giving and receiving feed back. 3. 1. PREPARE A REPORT OUT-LINE.4 Describe the types of interviews.1 Identify major reading problems.3 Explain the activities in an interviewing situation.5 Demonstrate listening skills. DEMONSTRATE READING COMPREHENSION. 2. 5. 4. BASED ON SUBJECT MATTER AND AUDIENCE. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 1.1 Identify speaking situations with other peoples. 5. 1. 4. 6. Draft a report outline.2 Determine the purpose of each type of question and its application. 2. 2. 3.5 Identify misconceptions about communication. 4.7 Determine the impact of non-verbal communication on oral communication. 6. INSTRUCTIONAL OBJECTIVES 1. 3.2 Identify skills of active listening. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 4. 2.3 Identify barriers to active listening. 7. 6.1 State the significance of interviews.4 State the principles of one-way communication.4 State the benefits of active listening.5 State the principles of two-way communication. 5. 5. 2.1 Identify the different types of reports.6 Prepare instrument for a structured interview.3 Identify the stages of planning a report.3 Identify the hazards to be avoided when asking questions. 5.3 Identify the characteristics of effective speaking. 6.2 State the characteristics of interviews.1 State the principles of active listening. 5.2 Describe a model of communication process. 1.6 Identify the elements of oral presentation skills.Mgm-321 BUSINESS COMMUNICATION. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 2. 3. 4.

1 State the purpose and characteristics of major types of meeting.5 Explain the key characteristics of a good group facilitator. State methods of previewing written material. Identify basic reading skills. Identify methods of concentration when reading.3 Identify problems likely to be faced at meeting and means to overcome these problems.5 8.3 7.4 Distinguish between content and process at meetings. . 8. 8.2 7.4 7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. Demonstrate reading comprehension. 8.7.2 Explain responsibilities of a meeting/committee. 8. 8.

3.3 Strategy for making allocation decisions.1 Definition and distinction.2 Objective causes.3 Measurement. 2. 1. MORALE 1 Hour 4. 6.3 Conflict of motives. 3.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 7. 6. HUMAN ENGINEERING.2 Development.2 Man-machine system. LEADERSHIP 1 Hour 2. INDUSTRIAL ACCIDENTS 2 Hours 7. MOTIVATION 2 Hours 3.1 Importance of human factor in industry. PUBLIC RELATIONS.1 Psychological causes.3 Prevention 8.2 Types (Financial and non financial motives). 6.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 5. INDUSTRIAL PREJUDICE 8. INDUSTRIAL FATIGUE AND BOREDOM.2 Functions 10. 5. INDUSTRIAL PSYCHOLOGY.1 History and definition.2 Nature and scope.4 Prevention 7. 4. GUIDANCE AND COUNSELLING 10.3 Objective causes. 2 Hours 2.1 Importance.1 Importance 9. 7. 6.1 Definition and types. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. 5. 1.2 Remedies 9.1 Definition. 3. 1 Hour 5. 9.2 Psychological causes. 4. 6.1 Causes 8.3 Qualities of a good leader. COURSE CONTENTS 1. 4.

2. 14.5 Determination of operations time. Smith Wakley. 13. 15. Lahore. Psychology of Industrial Behaviors. Andrew R. 15.1 Concept and advantages 16. ROLE OF FOREMAN IN MANAGEMENT.2 Methods. Megill. Ghulam Hussain.4 Objectives of industrial management.2 Training. WORKING CONDITIONS.2 Functions of management. 2 Hours 14. 3. Ilmi Kitab Khana. 11. The Process of Management William M New Man.1 Concept and importance. Mc-Graw Hill. During service.3 Job satisfaction 11. 12. London.2 Methods 11. 16. 14. QUALITY CONTROL.3 Principles of motion study. 17.3 Effects of training on production and product cost.2 10.4 Work simplification.2 Duties and functions. 4.10. 15.3 Choice of job. Nizamat-e-Sanaat Aur Insani Rawabat. Richard N Omen.3 Subdivisions of management 12. 15. 3 Hours 15. 13. 2 Hours BOOKS RECOMMENDED: 1 C. JOB EVALUATION 2 Hours 11.1 Importance 11. . Urdu Bazar. PERSONNEL SELECTION.S.1 Introduction 12. 12. New York. Meyers. Management of Industrial Enterprises. 2 Hours 16.4 Steps to time study. 2 Hours 13. 5.1 Recruitment of employees.2 Effects on efficiency and per unit cost. 17. INDUSTRIAL MANAGEMENT 2 Hours 12.2 Sequence of motion study.1 Importance and consideration. Oxford University Press. 15. 17.1 Foreman's abilities. TIME AND MOTION STUDY. 13. Industrial Psychology.

2. .4 Consolidation of communique 1.1 Purposes of communication 1.1 Significance of speaking. Develop communication skills. 1. 2.1 Describe brief history if industrial psychology. 2.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 2. 1.3 Distortions in communication 1. KNOW INDUSTRIAL PSYCHOLOGY.6 Communication for self development 2. Prerequisites: The students shall already be familiar with the language concerned. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 6 Hours 2.2 Communication process 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. AIMS The course has been designed to enable the students to. Develop knowledge and skill to write technical report with confidence and accuracy.5 Communication flow 1. the students will be able to: 1. COMMUNICATION PROCESS. ORAL COMMUNICATION SKILLS. 3. Understand basic principles of good and effective business writing in commercial and industrial fields.2 Verbal and non-verbal messages.4 Characteristics of effective oral messages.3 Strategic steps of speaking. COURSE CONTENTS 1. 6 Hours 1.

2.1 Goals of report writing 6. 4.6 Communication Trafficking. GROUP COMMUNICATION. 3 Hours 5. 8.7 Active participation techniques. 6. Sh. 5 Hours 4. QUESTIONING SKILLS.3 Types of meetings. .2 Planning a meeting.3 Types of reports.2 Types of questions. RECOMMENDED BOOKS 1.2 Four Reading skills.4 Reasons of poor listening.4 Selection f a group for meeting.1 Reading problems. 3.1 Nature of question.N. 8.3 Characteristics of a good question. Could JR.1 Purposes of conducting meetings. 4. 8. 8. Ulman J.5 Giving Feedback.3 Barriers to listening. 5. 7.1 Significance of interviews. 2 Hours 7.2 Characteristics of interviews.5 Interviewing strategy. 8. Oral presentation.4 Report writing strategy. LISTENING SKILLS. 5. 3.2.3 Activities in an interviewing situation 5. REPORT WRITING.1 Principles of active listening.5 Group leadership skills. 3 Hours 6.6 Running a successful meeting. 4.2 Skills of active listening.4 Questioning strategy 4. Technical Reporting. 3 Hours 3. 4 Hours 8. 5. 5. 3.5 2. 3. READING COMPREHENSION. 4. 6.4 Types of interviews.2 Report format. Ata-ur-Rehman Effective Business Communication & Report Writing. 8. 7. INTERVIEWING SKILLS. 6. 8.

5. 1. INSTRUCTIONAL OBJECTIVES 1.4 Demonstrate questioning skills.4 Identify the barriers to communication and methods of overcoming these barriers.3 Explain the activities in an interviewing situation.5 State the principles of two-way communication. 1.3 Identify barriers to active listening. 4. 4. 6. 5. 3.Mgm-321 BUSINESS COMMUNICATION. UNDERSTAND THE COMMUNICATION PROCESS.1 Identify major reading problems.6 Prepare instrument for a structured interview. 4. 6. 3. 1. 1.5 Identify misconceptions about communication. 1.5 Demonstrate listening skills.2 Describe a model of communication process.1 State the significance of interviews. BASED ON SUBJECT MATTER AND AUDIENCE. 5.2 Determine when to use an informal or formal report presentation. 7. PREPARE A REPORT OUT-LINE.1 Identify speaking situations with other peoples. 6.2 Identify the strategy steps of speaking. 5. UNDERSTAND THE PROCESS OF ORAL.1 State the benefits of two way communication.6 Explain the importance of giving and receiving feed back.1 Identify the different types of reports.5 Explain the interviewing strategy. 3. 6. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 5. 5. 3. 4.3 Explain the major communication methods used in organization. 3.1 Identify different types of questions. 2. 6. DEMONSTRATE READING COMPREHENSION.7 Determine the impact of non-verbal communication on oral communication.4 State the benefits of active listening. 5.2 State the characteristics of interviews. 4.1 State the principles of active listening. 2.2 Identify skills of active listening.5 7.3 Identify the characteristics of effective speaking. 2. . 2. 2. Draft a report outline.6 Identify the elements of oral presentation skills.4 Identify the parts of a report and choose the parts appropriate for each type of report.3 Identify the hazards to be avoided when asking questions. 2. 2.2 Determine the purpose of each type of question and its application.4 Describe the types of interviews.3 Identify the stages of planning a report. 4. 4. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 2. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 6.4 State the principles of one-way communication.

. Demonstrate reading comprehension. 8.4 7.5 Explain the key characteristics of a good group facilitator.4 Distinguish between content and process at meetings.5 8. 8.2 7.7. Identify basic reading skills. Identify methods of concentration when reading. State methods of previewing written material. 8.2 Explain responsibilities of a meeting/committee. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. 8. 8.1 State the purpose and characteristics of major types of meeting.3 Identify problems likely to be faced at meeting and means to overcome these problems.3 7.

1. 5.1 Importance. 2 Hours 2.3 Qualities of a good leader.1 Importance 9.3 Measurement.1 History and definition. 9.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.3 Prevention 8.2 Functions 10.3 Objective causes. 6. MORALE 1 Hour 4. INDUSTRIAL FATIGUE AND BOREDOM. 5. PUBLIC RELATIONS. 4. 1. 2. INDUSTRIAL PSYCHOLOGY.1 Definition and distinction. GUIDANCE AND COUNSELLING 10. 3.1 Causes 8. 7. 6. 6. 6. 3.2 Psychological causes. 3. INDUSTRIAL PREJUDICE 8. 7.4 Prevention 7.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . HUMAN ENGINEERING.1 Importance of human factor in industry.2 Types (Financial and non financial motives). INDUSTRIAL ACCIDENTS 2 Hours 7. 6.1 Definition.2 Development. COURSE CONTENTS 1.3 Conflict of motives. 5. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.1 Definition and types.2 Remedies 9. LEADERSHIP 1 Hour 2.1 Psychological causes. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 4. MOTIVATION 2 Hours 3. 4.2 Objective causes.2 Nature and scope.2 Man-machine system. 1 Hour 5.3 Strategy for making allocation decisions.

4 Objectives of industrial management. Andrew R.1 Importance and consideration.1 Importance 11. 17. Oxford University Press. 2. 2 Hours 16. 3 Hours 15.3 Choice of job.2 Duties and functions.2 Effects on efficiency and per unit cost. 12.4 Work simplification. Urdu Bazar.3 Effects of training on production and product cost.2 Sequence of motion study.3 Job satisfaction 11.2 Methods.2 10. 15. ROLE OF FOREMAN IN MANAGEMENT.1 Foreman's abilities.1 Recruitment of employees. Ghulam Hussain. Management of Industrial Enterprises. 13. Industrial Psychology. Psychology of Industrial Behaviors. 5.1 Concept and advantages 16. New York. 15. Smith Wakley. TIME AND MOTION STUDY. 11. 12.2 Training. 2 Hours 13. 14. 15. 14. QUALITY CONTROL.2 Functions of management. 15.5 Determination of operations time. 2 Hours 14.1 Introduction 12. Ilmi Kitab Khana. 17. Megill. Mc-Graw Hill. The Process of Management William M New Man. 13. 2 Hours BOOKS RECOMMENDED: 1 C. 3. PERSONNEL SELECTION. Meyers.2 Methods 11. INDUSTRIAL MANAGEMENT 2 Hours 12. During service.3 Principles of motion study.10. 16. Richard N Omen. London. Nizamat-e-Sanaat Aur Insani Rawabat.4 Steps to time study. Lahore. 17. WORKING CONDITIONS. 4. JOB EVALUATION 2 Hours 11.1 Concept and importance.S. . 15.3 Subdivisions of management 12. 13.

AIMS The course has been designed to enable the students to.3 Distortions in communication 1.4 Consolidation of communique 1.5 Communication flow 1.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. COMMUNICATION PROCESS. Understand basic principles of good and effective business writing in commercial and industrial fields. 1.1 Describe brief history if industrial psychology. COURSE CONTENTS 1. 6 Hours 2. Develop knowledge and skill to write technical report with confidence and accuracy. Develop communication skills.1 Purposes of communication 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. 2. 1.1 Significance of speaking.6 Communication for self development 2. ORAL COMMUNICATION SKILLS. Prerequisites: The students shall already be familiar with the language concerned.2 Communication process 1. 3. KNOW INDUSTRIAL PSYCHOLOGY. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 2. the students will be able to: 1. 2.4 Characteristics of effective oral messages. .2 Verbal and non-verbal messages.3 Strategic steps of speaking. 6 Hours 1. 2.

3 Types of meetings. Sh.5 Giving Feedback.1 Reading problems. 7. Technical Reporting. 4.5 2.6 Running a successful meeting. 3 Hours 5. 8. 8. 5. 8.N.4 Reasons of poor listening.3 Characteristics of a good question. QUESTIONING SKILLS.5 Interviewing strategy. 5.1 Purposes of conducting meetings. LISTENING SKILLS.2 Characteristics of interviews. 6.1 Significance of interviews. 5 Hours 4. 5.2 Skills of active listening.2 Four Reading skills. REPORT WRITING. READING COMPREHENSION. 3. 3. 6. 4.4 Questioning strategy 4.4 Report writing strategy.2 Planning a meeting. 3 Hours 3. 6.3 Types of reports. Could JR. 2. 2 Hours 7.4 Types of interviews.5 Group leadership skills. 3. 5.2 Types of questions.2 Report format. 3 Hours 6.2. 4 Hours 8. 3.1 Goals of report writing 6. 7. 8. RECOMMENDED BOOKS 1. Ata-ur-Rehman Effective Business Communication & Report Writing. 8. 4.3 Barriers to listening. Oral presentation. GROUP COMMUNICATION.1 Principles of active listening. INTERVIEWING SKILLS. 8. Ulman J. 4.1 Nature of question.4 Selection f a group for meeting.7 Active participation techniques.6 Communication Trafficking. .3 Activities in an interviewing situation 5. 8.

2 Identify skills of active listening. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.2 Determine when to use an informal or formal report presentation. 4.1 State the significance of interviews.6 Explain the importance of giving and receiving feed back. INSTRUCTIONAL OBJECTIVES 1. 4. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.1 State the benefits of two way communication. 4.5 7.3 Identify barriers to active listening. 2.3 Explain the major communication methods used in organization.Mgm-321 BUSINESS COMMUNICATION. 6.4 Describe the types of interviews. 3.6 Identify the elements of oral presentation skills.5 Explain the interviewing strategy. BASED ON SUBJECT MATTER AND AUDIENCE.1 Identify speaking situations with other peoples. 1. 2. UNDERSTAND THE PROCESS OF ORAL. 2. 3. Draft a report outline. 6. 3.7 Determine the impact of non-verbal communication on oral communication.2 Identify the strategy steps of speaking. 2.2 Determine the purpose of each type of question and its application. 4.3 Explain the activities in an interviewing situation.1 Identify the different types of reports.1 Identify major reading problems. 1.3 Identify the hazards to be avoided when asking questions.1 Identify different types of questions. 6. 3. 6. . 2.4 Demonstrate questioning skills. 5.3 Identify the characteristics of effective speaking. DEMONSTRATE READING COMPREHENSION.2 State the characteristics of interviews. 6. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. PREPARE A REPORT OUT-LINE. 1. 4.3 Identify the stages of planning a report. 1.6 Prepare instrument for a structured interview.5 State the principles of two-way communication. 5. 6. 4.1 State the principles of active listening.5 Demonstrate listening skills. 3. 5.4 State the benefits of active listening.5 Identify misconceptions about communication.4 State the principles of one-way communication. UNDERSTAND THE COMMUNICATION PROCESS.4 Identify the parts of a report and choose the parts appropriate for each type of report. 5. 2. 5. 7. 2. 5.4 Identify the barriers to communication and methods of overcoming these barriers. 1. 2. 4.2 Describe a model of communication process. 5.

8.3 Identify problems likely to be faced at meeting and means to overcome these problems. Identify basic reading skills.5 8.1 State the purpose and characteristics of major types of meeting.2 7. Identify methods of concentration when reading.5 Explain the key characteristics of a good group facilitator. 8.4 Distinguish between content and process at meetings.4 7. 8. State methods of previewing written material. . 8. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. 8. Demonstrate reading comprehension.7.3 7.2 Explain responsibilities of a meeting/committee.

4. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. INDUSTRIAL FATIGUE AND BOREDOM.3 Conflict of motives. 5. 9.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 1. 3.1 Importance.1 Importance 9. MORALE 1 Hour 4. 3. 6.2 Psychological causes.2 Development. 6. 7. 4.3 Measurement. 5.1 Causes 8. LEADERSHIP 1 Hour 2. INDUSTRIAL PREJUDICE 8. 5. 2. INDUSTRIAL PSYCHOLOGY. COURSE CONTENTS 1.3 Prevention 8.2 Man-machine system. 4.4 Prevention 7.2 Remedies 9. 3.2 Objective causes. PUBLIC RELATIONS.1 Definition and types. 1.2 Functions 10.1 History and definition.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. INDUSTRIAL ACCIDENTS 2 Hours 7.3 Objective causes.1 Psychological causes. GUIDANCE AND COUNSELLING 10. 6. 6.2 Types (Financial and non financial motives). 2 Hours 2.1 Definition.2 Nature and scope.3 Strategy for making allocation decisions. 7. HUMAN ENGINEERING. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.1 Definition and distinction. 6. 1 Hour 5.1 Importance of human factor in industry.3 Qualities of a good leader. MOTIVATION 2 Hours 3.

2 Methods 11. 17. 2 Hours 13. Urdu Bazar.2 Effects on efficiency and per unit cost. New York.2 Training.5 Determination of operations time. Management of Industrial Enterprises. Industrial Psychology.1 Foreman's abilities. 3. 14.2 Functions of management. Ghulam Hussain. 17.1 Importance and consideration. WORKING CONDITIONS. Nizamat-e-Sanaat Aur Insani Rawabat.3 Job satisfaction 11. Mc-Graw Hill. 2 Hours 14.10. The Process of Management William M New Man.1 Concept and advantages 16.3 Principles of motion study. 12. During service. 4.1 Recruitment of employees. Meyers.1 Importance 11.4 Objectives of industrial management. Oxford University Press.2 10. . Andrew R.1 Introduction 12. PERSONNEL SELECTION. Smith Wakley.4 Steps to time study. 15.S. Psychology of Industrial Behaviors. 2. 14. 11. 13. 15. Richard N Omen.3 Subdivisions of management 12.1 Concept and importance. 15. 3 Hours 15. 17. Lahore.2 Methods. Ilmi Kitab Khana.4 Work simplification. ROLE OF FOREMAN IN MANAGEMENT.3 Choice of job. 5. 13.2 Duties and functions. 2 Hours BOOKS RECOMMENDED: 1 C. London. 15. Megill. 15. 13.3 Effects of training on production and product cost. JOB EVALUATION 2 Hours 11. INDUSTRIAL MANAGEMENT 2 Hours 12. QUALITY CONTROL. 16.2 Sequence of motion study. 12. 2 Hours 16. TIME AND MOTION STUDY.

1 Purposes of communication 1. 2. KNOW INDUSTRIAL PSYCHOLOGY. 6 Hours 1.5 Communication flow 1. AIMS The course has been designed to enable the students to. Develop knowledge and skill to write technical report with confidence and accuracy.4 Consolidation of communique 1. 1. Understand basic principles of good and effective business writing in commercial and industrial fields. 2.2 Communication process 1. .3 Strategic steps of speaking.1 Significance of speaking.4 Characteristics of effective oral messages. COURSE CONTENTS 1.2 Verbal and non-verbal messages. 2. 3.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.6 Communication for self development 2. the students will be able to: 1. 1. ORAL COMMUNICATION SKILLS. 6 Hours 2. 2.1 Describe brief history if industrial psychology. INSTRUCTIONAL OBJECTIVES At the completion of this course.3 Distortions in communication 1. Prerequisites: The students shall already be familiar with the language concerned. Develop communication skills. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. COMMUNICATION PROCESS.

5 Group leadership skills. 7.3 Characteristics of a good question.N. 6. 8. GROUP COMMUNICATION.4 Report writing strategy.1 Nature of question. 8.1 Reading problems.5 Interviewing strategy. 3. 8.5 2. 2.1 Goals of report writing 6. QUESTIONING SKILLS. 6. 3 Hours 6. LISTENING SKILLS.4 Questioning strategy 4.3 Types of meetings.1 Principles of active listening. READING COMPREHENSION. 4. Ata-ur-Rehman Effective Business Communication & Report Writing. 8. Could JR.2 Characteristics of interviews. 5.4 Types of interviews. 3. 4.2 Report format.6 Running a successful meeting. .4 Reasons of poor listening.3 Types of reports. 5. 2 Hours 7. 4.6 Communication Trafficking.2. 3. 7. 3 Hours 5.4 Selection f a group for meeting. RECOMMENDED BOOKS 1. 6. 4.7 Active participation techniques. 5. 8.5 Giving Feedback.2 Planning a meeting. 8. 8.3 Activities in an interviewing situation 5. 3. 5 Hours 4.1 Purposes of conducting meetings. 3 Hours 3.3 Barriers to listening. REPORT WRITING.2 Types of questions. Oral presentation.1 Significance of interviews. INTERVIEWING SKILLS. Sh. 5. 4 Hours 8. Technical Reporting.2 Skills of active listening. Ulman J.2 Four Reading skills.

3 Identify the hazards to be avoided when asking questions. 5. 4. 5. 6.2 Determine when to use an informal or formal report presentation.1 Identify different types of questions.Mgm-321 BUSINESS COMMUNICATION. 4. 2. 6. 6.6 Prepare instrument for a structured interview. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.5 Identify misconceptions about communication.2 Determine the purpose of each type of question and its application. 2. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 4.1 State the benefits of two way communication.4 Identify the barriers to communication and methods of overcoming these barriers.5 Explain the interviewing strategy. 1.4 State the principles of one-way communication. 4. 4.3 Explain the activities in an interviewing situation. 6.3 Identify the stages of planning a report. 2. 2. 5. 2. 6.1 Identify speaking situations with other peoples. 1.5 7. 5.4 Identify the parts of a report and choose the parts appropriate for each type of report.3 Identify the characteristics of effective speaking. 2. BASED ON SUBJECT MATTER AND AUDIENCE. UNDERSTAND THE COMMUNICATION PROCESS.1 Identify major reading problems.2 Identify skills of active listening. PREPARE A REPORT OUT-LINE.1 State the significance of interviews.5 Demonstrate listening skills. 3.1 Identify the different types of reports. 5. 5.4 State the benefits of active listening.6 Explain the importance of giving and receiving feed back. .3 Explain the major communication methods used in organization. 6. 4. 1.1 State the principles of active listening.3 Identify barriers to active listening. DEMONSTRATE READING COMPREHENSION. INSTRUCTIONAL OBJECTIVES 1.2 State the characteristics of interviews.7 Determine the impact of non-verbal communication on oral communication.5 State the principles of two-way communication. 2. 3. 3. 1. 7. 2. 5. 3.4 Demonstrate questioning skills.2 Identify the strategy steps of speaking. 4.4 Describe the types of interviews.2 Describe a model of communication process. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.6 Identify the elements of oral presentation skills. UNDERSTAND THE PROCESS OF ORAL. 3. 1. Draft a report outline.

8.4 Distinguish between content and process at meetings.2 Explain responsibilities of a meeting/committee. State methods of previewing written material. Identify basic reading skills. Identify methods of concentration when reading. Demonstrate reading comprehension.7.2 7. 8.1 State the purpose and characteristics of major types of meeting.5 8.5 Explain the key characteristics of a good group facilitator. 8.3 7. 8.4 7. 8. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. .3 Identify problems likely to be faced at meeting and means to overcome these problems.

4. 6.1 Psychological causes.2 Remedies 9.2 Nature and scope. INDUSTRIAL ACCIDENTS 2 Hours 7. 4.2 Types (Financial and non financial motives). 3.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . LEADERSHIP 1 Hour 2. 6. 2 Hours 2. 6. MOTIVATION 2 Hours 3.3 Objective causes.1 Definition and distinction.3 Conflict of motives. 6. 5. 4.2 Man-machine system.2 Functions 10.3 Measurement.1 Causes 8. 1. INDUSTRIAL FATIGUE AND BOREDOM. 7.1 History and definition. HUMAN ENGINEERING.1 Definition. 3.3 Strategy for making allocation decisions. 7.1 Definition and types. 5.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 5.3 Qualities of a good leader. 2. INDUSTRIAL PSYCHOLOGY.2 Objective causes. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. MORALE 1 Hour 4. 1.2 Psychological causes. 9. 1 Hour 5. 6.4 Prevention 7. INDUSTRIAL PREJUDICE 8.1 Importance of human factor in industry. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 3. COURSE CONTENTS 1.2 Development. GUIDANCE AND COUNSELLING 10. PUBLIC RELATIONS.3 Prevention 8.1 Importance.1 Importance 9.

3 Principles of motion study.4 Objectives of industrial management.2 Sequence of motion study. 14. 5.10. 4. QUALITY CONTROL. New York.2 Effects on efficiency and per unit cost.1 Introduction 12.2 10. The Process of Management William M New Man.3 Choice of job. Industrial Psychology.3 Job satisfaction 11. 14. 13. ROLE OF FOREMAN IN MANAGEMENT.2 Duties and functions.2 Methods 11. Nizamat-e-Sanaat Aur Insani Rawabat. 13. Andrew R. Ghulam Hussain. 17.3 Subdivisions of management 12. 2 Hours 14.1 Importance 11. 13. Ilmi Kitab Khana. JOB EVALUATION 2 Hours 11.1 Importance and consideration. Meyers. 15.2 Methods.4 Work simplification. 3 Hours 15.1 Concept and importance. INDUSTRIAL MANAGEMENT 2 Hours 12.5 Determination of operations time. 2 Hours 16. 16.4 Steps to time study. PERSONNEL SELECTION. WORKING CONDITIONS. Mc-Graw Hill. TIME AND MOTION STUDY. 11. Lahore.1 Concept and advantages 16. Richard N Omen. 3.S. Urdu Bazar.3 Effects of training on production and product cost. 12. Megill. 15. Oxford University Press. 15. 17. 2 Hours 13. During service.1 Recruitment of employees. 17.1 Foreman's abilities. 15. 2.2 Functions of management. 2 Hours BOOKS RECOMMENDED: 1 C. . Smith Wakley. Psychology of Industrial Behaviors. London. 12. 15.2 Training. Management of Industrial Enterprises.

6 Communication for self development 2.2 Communication process 1. Develop communication skills. INSTRUCTIONAL OBJECTIVES At the completion of this course. 6 Hours 2. 6 Hours 1.2 Verbal and non-verbal messages.3 Distortions in communication 1. Develop knowledge and skill to write technical report with confidence and accuracy.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 2. 1.4 Consolidation of communique 1. . COURSE CONTENTS 1.1 Purposes of communication 1.1 Describe brief history if industrial psychology. COMMUNICATION PROCESS.4 Characteristics of effective oral messages. KNOW INDUSTRIAL PSYCHOLOGY. Prerequisites: The students shall already be familiar with the language concerned. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. AIMS The course has been designed to enable the students to. ORAL COMMUNICATION SKILLS. 2.1 Significance of speaking. 1. the students will be able to: 1. 2. 2.5 Communication flow 1. Understand basic principles of good and effective business writing in commercial and industrial fields.3 Strategic steps of speaking. 3.

.2 Skills of active listening. 4. 4. Technical Reporting.4 Report writing strategy.5 Giving Feedback.4 Questioning strategy 4.2 Planning a meeting. 8.3 Types of reports. 7. READING COMPREHENSION. 8.3 Types of meetings.3 Characteristics of a good question.6 Running a successful meeting. LISTENING SKILLS.1 Principles of active listening. 5 Hours 4. Could JR.2 Report format. 2. 5.N. 3.5 Group leadership skills.5 Interviewing strategy. 6. 8. 6.4 Reasons of poor listening. 3 Hours 5.5 2. Ata-ur-Rehman Effective Business Communication & Report Writing.6 Communication Trafficking. 8. 5. Sh. 3. GROUP COMMUNICATION. 4. 5.1 Reading problems. QUESTIONING SKILLS.1 Nature of question. Ulman J. 6.1 Goals of report writing 6.4 Types of interviews. 3 Hours 3. RECOMMENDED BOOKS 1. 7.2 Types of questions.4 Selection f a group for meeting.7 Active participation techniques.2. INTERVIEWING SKILLS.2 Characteristics of interviews. 4.1 Purposes of conducting meetings. 8.3 Activities in an interviewing situation 5. 2 Hours 7. 3. 3 Hours 6.2 Four Reading skills. 3. Oral presentation.3 Barriers to listening.1 Significance of interviews. 8. 5. 4 Hours 8. REPORT WRITING. 8.

3.2 Identify skills of active listening.Mgm-321 BUSINESS COMMUNICATION.3 Identify barriers to active listening. 3.5 Explain the interviewing strategy. DEMONSTRATE READING COMPREHENSION. 6.4 State the benefits of active listening.4 Describe the types of interviews. 6. 5. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.3 Explain the major communication methods used in organization. 4. 4. Draft a report outline.6 Prepare instrument for a structured interview.6 Explain the importance of giving and receiving feed back. 1.1 Identify speaking situations with other peoples. INSTRUCTIONAL OBJECTIVES 1. 5. 5.3 Identify the stages of planning a report.1 State the significance of interviews.2 Determine when to use an informal or formal report presentation. 4. 6.1 Identify different types of questions. 7.6 Identify the elements of oral presentation skills.4 State the principles of one-way communication. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 1. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.3 Identify the hazards to be avoided when asking questions.4 Identify the barriers to communication and methods of overcoming these barriers.4 Demonstrate questioning skills. 1. UNDERSTAND THE PROCESS OF ORAL. 6. 6.1 State the principles of active listening. 2.7 Determine the impact of non-verbal communication on oral communication.4 Identify the parts of a report and choose the parts appropriate for each type of report. 5. 3. 6. 4.3 Identify the characteristics of effective speaking.5 Demonstrate listening skills.5 Identify misconceptions about communication. 2. PREPARE A REPORT OUT-LINE. 2. 4. 2. 2.1 Identify major reading problems.2 Determine the purpose of each type of question and its application. 4. 2. BASED ON SUBJECT MATTER AND AUDIENCE. 5. 2.1 State the benefits of two way communication.5 7. 3. .5 State the principles of two-way communication.2 State the characteristics of interviews. 5. 4. 2. 3. 1. 1.2 Identify the strategy steps of speaking.2 Describe a model of communication process. UNDERSTAND THE COMMUNICATION PROCESS.1 Identify the different types of reports.3 Explain the activities in an interviewing situation. 5.

5 8.2 Explain responsibilities of a meeting/committee.4 7.1 State the purpose and characteristics of major types of meeting. 8. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.3 Identify problems likely to be faced at meeting and means to overcome these problems. Identify basic reading skills.5 Explain the key characteristics of a good group facilitator. 8.2 7. 8.4 Distinguish between content and process at meetings. Demonstrate reading comprehension. 8. .7. State methods of previewing written material. Identify methods of concentration when reading.3 7. 8.

MORALE 1 Hour 4. 3.2 Nature and scope.3 Measurement.1 Definition and distinction. 7. 1. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. HUMAN ENGINEERING. 3. 2. 9. 6.3 Conflict of motives.2 Functions 10. 6.2 Psychological causes. 1. LEADERSHIP 1 Hour 2. INDUSTRIAL FATIGUE AND BOREDOM. 4.1 Definition.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 6.1 Importance of human factor in industry.3 Prevention 8.1 Definition and types.1 Importance 9.3 Strategy for making allocation decisions. 6. 1 Hour 5.2 Remedies 9. 7. 3.2 Types (Financial and non financial motives).2 Development.3 Objective causes.2 Objective causes. COURSE CONTENTS 1.1 Importance.1 History and definition. 4. MOTIVATION 2 Hours 3.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 4. INDUSTRIAL PSYCHOLOGY. 5. 6.1 Psychological causes.1 Causes 8.2 Man-machine system. 5. GUIDANCE AND COUNSELLING 10. 2 Hours 2. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. INDUSTRIAL PREJUDICE 8.4 Prevention 7. 5.3 Qualities of a good leader. INDUSTRIAL ACCIDENTS 2 Hours 7. PUBLIC RELATIONS.

2 Sequence of motion study. 13. London.4 Steps to time study.2 Effects on efficiency and per unit cost. 11. Mc-Graw Hill. 3 Hours 15. 15. Megill. 13. JOB EVALUATION 2 Hours 11. QUALITY CONTROL. 12. WORKING CONDITIONS.2 Methods. 2.1 Foreman's abilities.1 Importance 11. 2 Hours 16. PERSONNEL SELECTION. 13. Richard N Omen.3 Effects of training on production and product cost. 17. 17. Industrial Psychology. Ilmi Kitab Khana. Ghulam Hussain. Smith Wakley. 15. 12. 16.1 Concept and advantages 16.4 Work simplification. The Process of Management William M New Man.1 Concept and importance. 5. INDUSTRIAL MANAGEMENT 2 Hours 12. ROLE OF FOREMAN IN MANAGEMENT. Andrew R.1 Importance and consideration. 2 Hours 13. Management of Industrial Enterprises.2 Training. 2 Hours BOOKS RECOMMENDED: 1 C. New York.3 Principles of motion study.10.3 Subdivisions of management 12.1 Introduction 12. 4. Lahore. Urdu Bazar. Meyers.2 Functions of management.1 Recruitment of employees. 15. 3. 17. Nizamat-e-Sanaat Aur Insani Rawabat. TIME AND MOTION STUDY. 15.5 Determination of operations time.3 Choice of job.2 Methods 11. Oxford University Press.4 Objectives of industrial management. During service. 14.S. 2 Hours 14. 14. .2 10. 15. Psychology of Industrial Behaviors.3 Job satisfaction 11.2 Duties and functions.

the students will be able to: 1.5 Communication flow 1.2 Verbal and non-verbal messages.6 Communication for self development 2. 6 Hours 2. 2. ORAL COMMUNICATION SKILLS.1 Significance of speaking. 1. Develop knowledge and skill to write technical report with confidence and accuracy. KNOW INDUSTRIAL PSYCHOLOGY.3 Strategic steps of speaking.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. Prerequisites: The students shall already be familiar with the language concerned.3 Distortions in communication 1.4 Consolidation of communique 1.1 Describe brief history if industrial psychology. 2.4 Characteristics of effective oral messages. AIMS The course has been designed to enable the students to.2 Communication process 1. 3. 1.1 Purposes of communication 1. Develop communication skills. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. COURSE CONTENTS 1. COMMUNICATION PROCESS. 6 Hours 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. Understand basic principles of good and effective business writing in commercial and industrial fields. 2. 2. .

2 Four Reading skills. 2. 3.7 Active participation techniques. 5. 4. Sh. Ulman J. 3 Hours 5. 8.5 Giving Feedback.6 Communication Trafficking. 3.2. 2 Hours 7. 8.3 Types of meetings.2 Types of questions. 7.1 Reading problems. Technical Reporting.5 Group leadership skills. RECOMMENDED BOOKS 1.5 2. 8.2 Planning a meeting. GROUP COMMUNICATION. 8. 5. 5 Hours 4.1 Principles of active listening.2 Report format. 6. . 5.3 Types of reports. 8. 4.N.3 Characteristics of a good question. LISTENING SKILLS. 6. READING COMPREHENSION.3 Barriers to listening. INTERVIEWING SKILLS.1 Nature of question. Could JR. 4 Hours 8. 3. REPORT WRITING. 3.4 Types of interviews. 4.1 Purposes of conducting meetings. 5.6 Running a successful meeting.3 Activities in an interviewing situation 5.4 Reasons of poor listening.1 Goals of report writing 6. 3 Hours 3.2 Characteristics of interviews. Oral presentation.5 Interviewing strategy.1 Significance of interviews. 8.4 Selection f a group for meeting. QUESTIONING SKILLS. 4. Ata-ur-Rehman Effective Business Communication & Report Writing.4 Questioning strategy 4. 6. 3 Hours 6. 8. 7.2 Skills of active listening.4 Report writing strategy.

1. 7.3 Identify barriers to active listening. 6. 2.4 State the benefits of active listening. 2. 4.3 Identify the characteristics of effective speaking.2 Determine when to use an informal or formal report presentation.Mgm-321 BUSINESS COMMUNICATION. 5. 1.1 State the significance of interviews. DEMONSTRATE READING COMPREHENSION.5 Identify misconceptions about communication. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.5 7.1 State the benefits of two way communication. 5. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.2 Identify the strategy steps of speaking. 3. BASED ON SUBJECT MATTER AND AUDIENCE. 2. 6. 1. 3.4 Demonstrate questioning skills. 6. 6.1 Identify speaking situations with other peoples. Draft a report outline.5 Demonstrate listening skills. . 5.7 Determine the impact of non-verbal communication on oral communication.1 Identify major reading problems. 3. 4. 4.4 Describe the types of interviews.5 State the principles of two-way communication. 6. 5.1 State the principles of active listening.4 State the principles of one-way communication. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.3 Identify the stages of planning a report. 2.3 Explain the activities in an interviewing situation. 5. 2.2 Describe a model of communication process.2 State the characteristics of interviews.4 Identify the parts of a report and choose the parts appropriate for each type of report. INSTRUCTIONAL OBJECTIVES 1. 3.3 Explain the major communication methods used in organization. 4. 1.6 Identify the elements of oral presentation skills.2 Determine the purpose of each type of question and its application. 4. 5. 5. 2.4 Identify the barriers to communication and methods of overcoming these barriers.3 Identify the hazards to be avoided when asking questions. UNDERSTAND THE PROCESS OF ORAL.6 Explain the importance of giving and receiving feed back. 4. 4. 2. 6.5 Explain the interviewing strategy. 2.1 Identify the different types of reports.1 Identify different types of questions. UNDERSTAND THE COMMUNICATION PROCESS. 1. PREPARE A REPORT OUT-LINE.2 Identify skills of active listening.6 Prepare instrument for a structured interview. 3.

8. Identify basic reading skills.5 8.2 7. . 8.7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. State methods of previewing written material.2 Explain responsibilities of a meeting/committee.3 7.3 Identify problems likely to be faced at meeting and means to overcome these problems.4 Distinguish between content and process at meetings.5 Explain the key characteristics of a good group facilitator. Demonstrate reading comprehension.1 State the purpose and characteristics of major types of meeting. Identify methods of concentration when reading. 8. 8. 8.4 7.

MOTIVATION 2 Hours 3. 1. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.1 Importance. 1 Hour 5. PUBLIC RELATIONS.1 Importance of human factor in industry. GUIDANCE AND COUNSELLING 10.3 Conflict of motives. COURSE CONTENTS 1.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .1 Definition and distinction.3 Strategy for making allocation decisions. 4.1 Causes 8. 2 Hours 2.2 Man-machine system. 6.2 Objective causes. INDUSTRIAL PSYCHOLOGY.4 Prevention 7. 3. 9.2 Types (Financial and non financial motives). 1.3 Objective causes. 7.3 Qualities of a good leader. INDUSTRIAL PREJUDICE 8. 5. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.1 Importance 9. INDUSTRIAL ACCIDENTS 2 Hours 7.3 Prevention 8.2 Psychological causes. HUMAN ENGINEERING. 5. 2.2 Functions 10.1 Definition and types. 6. 4.2 Remedies 9. 6. 3.1 History and definition. 4. 3. 7.1 Psychological causes.1 Definition.2 Development.3 Measurement. 5. 6.2 Nature and scope. INDUSTRIAL FATIGUE AND BOREDOM.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 6. LEADERSHIP 1 Hour 2. MORALE 1 Hour 4.

QUALITY CONTROL.3 Subdivisions of management 12.4 Work simplification. The Process of Management William M New Man. JOB EVALUATION 2 Hours 11. 2 Hours 13. 15. 2 Hours BOOKS RECOMMENDED: 1 C.4 Steps to time study.2 Methods 11.2 Effects on efficiency and per unit cost. 15.2 Functions of management. 15. TIME AND MOTION STUDY. 12. Meyers. 14. London. Ghulam Hussain.2 Sequence of motion study.3 Job satisfaction 11.3 Effects of training on production and product cost.10. Lahore. 13. 15. 13.5 Determination of operations time. Mc-Graw Hill.1 Introduction 12. Nizamat-e-Sanaat Aur Insani Rawabat.2 10. WORKING CONDITIONS. 3 Hours 15. Psychology of Industrial Behaviors.1 Recruitment of employees.S. 2. Ilmi Kitab Khana.2 Duties and functions.1 Importance and consideration. Andrew R. 16. 5. 13. INDUSTRIAL MANAGEMENT 2 Hours 12. 15. 2 Hours 16. Oxford University Press.3 Choice of job.1 Concept and advantages 16. Industrial Psychology. 3.1 Importance 11.3 Principles of motion study. ROLE OF FOREMAN IN MANAGEMENT. 11. 17. 17. Megill. New York.2 Training. 17. Richard N Omen. Management of Industrial Enterprises. . PERSONNEL SELECTION. 4. Urdu Bazar. During service. Smith Wakley. 14.1 Concept and importance. 2 Hours 14.4 Objectives of industrial management. 12.1 Foreman's abilities.2 Methods.

Understand basic principles of good and effective business writing in commercial and industrial fields.4 Characteristics of effective oral messages. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 6 Hours 1.6 Communication for self development 2. Develop knowledge and skill to write technical report with confidence and accuracy. 1. KNOW INDUSTRIAL PSYCHOLOGY.1 Describe brief history if industrial psychology. COURSE CONTENTS 1. AIMS The course has been designed to enable the students to.3 Distortions in communication 1. 2. COMMUNICATION PROCESS.4 Consolidation of communique 1. 3. 6 Hours 2. ORAL COMMUNICATION SKILLS. Develop communication skills. the students will be able to: 1.5 Communication flow 1. 2. INSTRUCTIONAL OBJECTIVES At the completion of this course. Prerequisites: The students shall already be familiar with the language concerned.2 Communication process 1.1 Purposes of communication 1. 2.2 Verbal and non-verbal messages. .3 Strategic steps of speaking. 1. 2.1 Significance of speaking.

5 Interviewing strategy. Oral presentation. 8. 3. 5.5 Group leadership skills. 8. 4. 8. 4.6 Running a successful meeting.2.1 Purposes of conducting meetings. READING COMPREHENSION. 3 Hours 6.1 Goals of report writing 6. 3 Hours 5. 2.3 Characteristics of a good question. GROUP COMMUNICATION. Ata-ur-Rehman Effective Business Communication & Report Writing. 3.5 Giving Feedback. 7. 2 Hours 7. QUESTIONING SKILLS.1 Nature of question.7 Active participation techniques. 8. 5 Hours 4. 8. 6. Technical Reporting. 8. 8. 5. 6.4 Reasons of poor listening.2 Skills of active listening. RECOMMENDED BOOKS 1.5 2. REPORT WRITING. 3.3 Activities in an interviewing situation 5.2 Characteristics of interviews.2 Report format. Sh. INTERVIEWING SKILLS. 4. 3 Hours 3. 6.4 Types of interviews.4 Report writing strategy.3 Types of reports.2 Four Reading skills.N.3 Types of meetings.2 Planning a meeting. Could JR. 5.1 Significance of interviews. 4 Hours 8.1 Principles of active listening.4 Questioning strategy 4. 5.4 Selection f a group for meeting.1 Reading problems. 3. .3 Barriers to listening. 4. LISTENING SKILLS.6 Communication Trafficking.2 Types of questions. 7. Ulman J.

Mgm-321

BUSINESS COMMUNICATION.

INSTRUCTIONAL OBJECTIVES
1.

UNDERSTAND THE COMMUNICATION PROCESS.
1.1
State the benefits of two way communication.
1.2
Describe a model of communication process.
1.3
Explain the major communication methods used in organization.
1.4
Identify the barriers to communication and methods of overcoming these barriers.
1.5
Identify misconceptions about communication.

2.

UNDERSTAND THE PROCESS OF ORAL.
2.1
Identify speaking situations with other peoples.
2.2
Identify the strategy steps of speaking.
2.3
Identify the characteristics of effective speaking.
2.4
State the principles of one-way communication.
2.5
State the principles of two-way communication.
2.6
Identify the elements of oral presentation skills.
2.7
Determine the impact of non-verbal communication on oral communication.

3.
DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY
INFORMATION IN THE ORAL COMMUNICATION PROCESS.
3.1
Identify different types of questions.
3.2
Determine the purpose of each type of question and its application.
3.3
Identify the hazards to be avoided when asking questions.
3.4
Demonstrate questioning skills.
4.
DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL
COMMUNICATION PROCESS.
4.1
State the principles of active listening.
4.2
Identify skills of active listening.
4.3
Identify barriers to active listening.
4.4
State the benefits of active listening.
4.5
Demonstrate listening skills.
4.6
Explain the importance of giving and receiving feed back.
5.
Determine the appropriate interview type for the specific work-related situation and
conduct a work-related interview.
5.1
State the significance of interviews.
5.2
State the characteristics of interviews.
5.3
Explain the activities in an interviewing situation.
5.4
Describe the types of interviews.
5.5
Explain the interviewing strategy.
5.6
Prepare instrument for a structured interview.
6.

PREPARE A REPORT OUT-LINE, BASED ON SUBJECT MATTER AND AUDIENCE.
6.1
Identify the different types of reports.
6.2
Determine when to use an informal or formal report presentation.
6.3
Identify the stages of planning a report.
6.4
Identify the parts of a report and choose the parts appropriate for each type of

report.
6.5
7.

Draft a report outline.

DEMONSTRATE READING COMPREHENSION.
7.1
Identify major reading problems.

7.2
7.3
7.4
7.5
8.

Identify basic reading skills.
State methods of previewing written material.
Identify methods of concentration when reading.
Demonstrate reading comprehension.

UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.
8.1
State the purpose and characteristics of major types of meeting.
8.2
Explain responsibilities of a meeting/committee.
8.3
Identify problems likely to be faced at meeting and means to overcome these
problems.
8.4
Distinguish between content and process at meetings.
8.5
Explain the key characteristics of a good group facilitator.

Mgm-311

INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.

Total Contact Hours
Theory
Practical

32

T P C
0
1 0 1

AIMS The study of this subject will enable the student to develop the management skill,
acquaint him with the principles of management and human relations and develop psychological
approach to solve the labour problems.
COURSE CONTENTS
1.

INDUSTRIAL PSYCHOLOGY.
1.1
History and definition.
1.2
Nature and scope.

2 Hours

2.

LEADERSHIP 1 Hour
2.1
Definition and types.
2.3
Qualities of a good leader.

3.

MOTIVATION 2 Hours
3.1
Definition.
3.2
Types (Financial and non financial motives).
3.3
Conflict of motives.

4.

MORALE
1 Hour
4.1
Importance.
4.2
Development.
4.3
Measurement.

5.

HUMAN ENGINEERING.
1 Hour
5.1
Importance of human factor in industry.
5.2
Man-machine system.
5.3
Strategy for making allocation decisions.

6.

INDUSTRIAL FATIGUE AND BOREDOM.
6.1
Definition and distinction.
6.2
Psychological causes.
6.3
Objective causes.
6.4
Prevention

7.

INDUSTRIAL ACCIDENTS
2 Hours
7.1
Psychological causes.
7.2
Objective causes.
7.3
Prevention

8.

INDUSTRIAL PREJUDICE
8.1
Causes
8.2
Remedies

9.

PUBLIC RELATIONS.
9.1
Importance
9.2
Functions

10.

GUIDANCE AND COUNSELLING
10.1
Importance

2 Hours

2 Hours

2 Hours

2 Hours

S. 13. QUALITY CONTROL. 12. 3. The Process of Management William M New Man. 3 Hours 15. Megill. Richard N Omen. 2 Hours 14.5 Determination of operations time. 16. Andrew R.3 Principles of motion study. Lahore. London.1 Concept and importance. Mc-Graw Hill.4 Objectives of industrial management. 13. 15. 15. 17.3 Subdivisions of management 12. 14. New York.1 Importance 11. 17.10. 15. JOB EVALUATION 2 Hours 11. PERSONNEL SELECTION. Psychology of Industrial Behaviors. Oxford University Press.4 Work simplification.1 Importance and consideration.2 Sequence of motion study. 15.2 Duties and functions.3 Job satisfaction 11. 14. INDUSTRIAL MANAGEMENT 2 Hours 12. Industrial Psychology. 15.2 Functions of management.2 Methods. 17. TIME AND MOTION STUDY. Ghulam Hussain.2 Effects on efficiency and per unit cost.1 Introduction 12. 5. 2 Hours 13. 2 Hours BOOKS RECOMMENDED: 1 C.3 Effects of training on production and product cost. Meyers.1 Foreman's abilities. . Smith Wakley.2 Training.3 Choice of job.1 Concept and advantages 16. Nizamat-e-Sanaat Aur Insani Rawabat.2 10.2 Methods 11. 13. Urdu Bazar. WORKING CONDITIONS.1 Recruitment of employees. During service. 12. Ilmi Kitab Khana. 4. 2 Hours 16. 11. ROLE OF FOREMAN IN MANAGEMENT. 2. Management of Industrial Enterprises.4 Steps to time study.

2 Communication process 1. . 6 Hours 2.3 Strategic steps of speaking. the students will be able to: 1. AIMS The course has been designed to enable the students to.1 Purposes of communication 1. Develop knowledge and skill to write technical report with confidence and accuracy. Prerequisites: The students shall already be familiar with the language concerned.4 Characteristics of effective oral messages. 3. 2. 1. ORAL COMMUNICATION SKILLS. 2.5 Communication flow 1. 6 Hours 1. COURSE CONTENTS 1.4 Consolidation of communique 1.6 Communication for self development 2.1 Significance of speaking. 1.1 Describe brief history if industrial psychology. COMMUNICATION PROCESS.2 Verbal and non-verbal messages.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. Develop communication skills. Understand basic principles of good and effective business writing in commercial and industrial fields.3 Distortions in communication 1. 2. 2. INSTRUCTIONAL OBJECTIVES At the completion of this course. KNOW INDUSTRIAL PSYCHOLOGY.

2.1 Principles of active listening. Ulman J. 3 Hours 6.3 Types of reports. GROUP COMMUNICATION.6 Running a successful meeting.4 Report writing strategy. 8. Oral presentation. 3.2 Report format. 3 Hours 5. 8.1 Reading problems. 3. 5. 6. . Technical Reporting. Ata-ur-Rehman Effective Business Communication & Report Writing.7 Active participation techniques. 7. 4 Hours 8.4 Types of interviews. Could JR. 4.1 Goals of report writing 6. 5. 3. 3 Hours 3.5 Interviewing strategy.2 Types of questions.2.N.3 Barriers to listening. 6. RECOMMENDED BOOKS 1.1 Purposes of conducting meetings.1 Significance of interviews. 5. 6.1 Nature of question. 8.2 Four Reading skills. INTERVIEWING SKILLS. REPORT WRITING.2 Planning a meeting. 4.3 Characteristics of a good question.2 Skills of active listening. LISTENING SKILLS.5 Group leadership skills.3 Activities in an interviewing situation 5. 2 Hours 7.4 Questioning strategy 4. 8. QUESTIONING SKILLS. 4.6 Communication Trafficking.4 Reasons of poor listening. READING COMPREHENSION.2 Characteristics of interviews.5 2. 4. 8. 8. 7. 3.5 Giving Feedback.3 Types of meetings. Sh. 5 Hours 4. 8. 5.4 Selection f a group for meeting.

4. 4. 6. PREPARE A REPORT OUT-LINE. 2.4 Identify the parts of a report and choose the parts appropriate for each type of report. 2. 1.Mgm-321 BUSINESS COMMUNICATION. 2.2 Identify the strategy steps of speaking. 3.5 Demonstrate listening skills. 2.3 Identify the stages of planning a report. 5.6 Prepare instrument for a structured interview. 1.1 Identify speaking situations with other peoples. UNDERSTAND THE PROCESS OF ORAL.3 Identify barriers to active listening. BASED ON SUBJECT MATTER AND AUDIENCE. DEMONSTRATE READING COMPREHENSION. 1.1 Identify the different types of reports.4 State the benefits of active listening.6 Explain the importance of giving and receiving feed back. . 3. 2.2 Identify skills of active listening. 6.1 Identify major reading problems. 6.1 State the principles of active listening.7 Determine the impact of non-verbal communication on oral communication. 4.2 State the characteristics of interviews.3 Explain the major communication methods used in organization. 5. 5. 6.2 Determine when to use an informal or formal report presentation.6 Identify the elements of oral presentation skills. 4. 2.2 Describe a model of communication process.5 Identify misconceptions about communication. 7. 1.5 7. Draft a report outline.1 State the benefits of two way communication.3 Identify the characteristics of effective speaking.4 Describe the types of interviews. 3.4 Identify the barriers to communication and methods of overcoming these barriers.4 State the principles of one-way communication. INSTRUCTIONAL OBJECTIVES 1. 3. 5. 4.1 State the significance of interviews. 3. 2. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 5.1 Identify different types of questions.5 Explain the interviewing strategy.3 Explain the activities in an interviewing situation. 4. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 5.4 Demonstrate questioning skills. 6. 4. 1. UNDERSTAND THE COMMUNICATION PROCESS. 5. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.3 Identify the hazards to be avoided when asking questions. 6.2 Determine the purpose of each type of question and its application.5 State the principles of two-way communication. 2.

UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. 8.2 Explain responsibilities of a meeting/committee.2 7.3 Identify problems likely to be faced at meeting and means to overcome these problems. 8. Identify basic reading skills.5 8.5 Explain the key characteristics of a good group facilitator. Demonstrate reading comprehension. 8.3 7.1 State the purpose and characteristics of major types of meeting.4 Distinguish between content and process at meetings. 8.7.4 7. 8. . State methods of previewing written material. Identify methods of concentration when reading.

5. 3. GUIDANCE AND COUNSELLING 10. 3. 4.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .2 Man-machine system. HUMAN ENGINEERING.1 Psychological causes.3 Conflict of motives.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 7. MOTIVATION 2 Hours 3.3 Qualities of a good leader. 4. PUBLIC RELATIONS. 6. 6.2 Development. INDUSTRIAL ACCIDENTS 2 Hours 7.1 Causes 8. COURSE CONTENTS 1. 6. MORALE 1 Hour 4. 6. 6. INDUSTRIAL FATIGUE AND BOREDOM.3 Prevention 8. 7.1 Definition. 1.1 History and definition.1 Importance of human factor in industry. 4. 1 Hour 5. INDUSTRIAL PSYCHOLOGY.2 Objective causes.2 Remedies 9. 5. 9.2 Types (Financial and non financial motives).3 Strategy for making allocation decisions. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. 3.1 Importance. 5. 1.2 Functions 10.2 Psychological causes.3 Measurement.4 Prevention 7. 2. LEADERSHIP 1 Hour 2.1 Importance 9. 2 Hours 2.1 Definition and distinction. INDUSTRIAL PREJUDICE 8.3 Objective causes.2 Nature and scope.1 Definition and types.

1 Foreman's abilities.2 Duties and functions. 2 Hours 16.5 Determination of operations time. Megill. 5.3 Subdivisions of management 12.4 Objectives of industrial management. 14. 17. Management of Industrial Enterprises. 16. 13. Richard N Omen. During service.3 Choice of job.3 Job satisfaction 11. 15. Mc-Graw Hill. ROLE OF FOREMAN IN MANAGEMENT.4 Work simplification. 2 Hours 13.S. Meyers. Ilmi Kitab Khana.1 Introduction 12.3 Principles of motion study. 2 Hours BOOKS RECOMMENDED: 1 C.2 Functions of management.3 Effects of training on production and product cost. Nizamat-e-Sanaat Aur Insani Rawabat.2 Sequence of motion study.2 Effects on efficiency and per unit cost.4 Steps to time study. 15. 17. 13.2 Methods 11. Psychology of Industrial Behaviors. 12. WORKING CONDITIONS. London. 4.10.1 Importance and consideration. 12. 14. Ghulam Hussain. 17. 11. New York. . TIME AND MOTION STUDY.2 10. Andrew R. Lahore. Smith Wakley. Urdu Bazar.2 Training. 3 Hours 15. 3.1 Concept and advantages 16. INDUSTRIAL MANAGEMENT 2 Hours 12. 15. QUALITY CONTROL. 15. 15. Oxford University Press.1 Concept and importance. PERSONNEL SELECTION. 13.2 Methods. Industrial Psychology. The Process of Management William M New Man. JOB EVALUATION 2 Hours 11. 2.1 Importance 11.1 Recruitment of employees. 2 Hours 14.

Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. ORAL COMMUNICATION SKILLS. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 2. 2. the students will be able to: 1.3 Distortions in communication 1.6 Communication for self development 2. 6 Hours 1.1 Describe brief history if industrial psychology.5 Communication flow 1. KNOW INDUSTRIAL PSYCHOLOGY. Develop knowledge and skill to write technical report with confidence and accuracy.4 Consolidation of communique 1. Develop communication skills. 1. Understand basic principles of good and effective business writing in commercial and industrial fields.1 Significance of speaking. 2.1 Purposes of communication 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. .2 Verbal and non-verbal messages. 1.3 Strategic steps of speaking. AIMS The course has been designed to enable the students to. COURSE CONTENTS 1. 3. 6 Hours 2. 2. Prerequisites: The students shall already be familiar with the language concerned. COMMUNICATION PROCESS.2 Communication process 1.4 Characteristics of effective oral messages.

Sh.3 Barriers to listening. 5.3 Characteristics of a good question. INTERVIEWING SKILLS. 7.2 Characteristics of interviews. 3 Hours 6. 6.2 Types of questions.1 Purposes of conducting meetings.2 Report format. QUESTIONING SKILLS. 5. READING COMPREHENSION. 6.4 Report writing strategy. GROUP COMMUNICATION. 6.2. 4 Hours 8. 7. 8. Ata-ur-Rehman Effective Business Communication & Report Writing. 4. Ulman J. 4. 5 Hours 4.5 Group leadership skills. 8.1 Goals of report writing 6.4 Types of interviews. 2. Technical Reporting.2 Four Reading skills.5 2. 5.5 Interviewing strategy.3 Types of reports.6 Running a successful meeting.2 Skills of active listening.2 Planning a meeting. Could JR. 3. 8. 5. 3.3 Types of meetings. 3 Hours 3. 8. 3 Hours 5. 4.N.1 Principles of active listening.3 Activities in an interviewing situation 5. 3. RECOMMENDED BOOKS 1. 8.1 Nature of question. 4. . 8. 3.1 Significance of interviews. 8.7 Active participation techniques. LISTENING SKILLS.4 Selection f a group for meeting. 2 Hours 7.4 Reasons of poor listening.5 Giving Feedback. Oral presentation.6 Communication Trafficking. REPORT WRITING.4 Questioning strategy 4.1 Reading problems.

5. 3. 2. DEMONSTRATE READING COMPREHENSION. UNDERSTAND THE COMMUNICATION PROCESS. 2. 2. 4. 4.1 State the benefits of two way communication. 4. 2. 2.2 Identify skills of active listening.2 State the characteristics of interviews. INSTRUCTIONAL OBJECTIVES 1.1 Identify different types of questions. 3.1 State the principles of active listening.2 Describe a model of communication process. PREPARE A REPORT OUT-LINE.3 Explain the major communication methods used in organization. 6. Draft a report outline.5 Explain the interviewing strategy.4 Identify the barriers to communication and methods of overcoming these barriers. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.6 Explain the importance of giving and receiving feed back.6 Identify the elements of oral presentation skills. 5. 3.4 Identify the parts of a report and choose the parts appropriate for each type of report. 3. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 5.3 Identify the hazards to be avoided when asking questions.3 Identify barriers to active listening. 1.3 Identify the stages of planning a report.5 7. 4. 2. 6. 7. 5.5 Demonstrate listening skills.2 Identify the strategy steps of speaking. . 5.4 Describe the types of interviews.1 Identify major reading problems.3 Identify the characteristics of effective speaking.3 Explain the activities in an interviewing situation. 6.4 State the principles of one-way communication. UNDERSTAND THE PROCESS OF ORAL. BASED ON SUBJECT MATTER AND AUDIENCE.2 Determine when to use an informal or formal report presentation.1 Identify speaking situations with other peoples. 5. 1. 3. 1.4 State the benefits of active listening. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 2. 5. 2.Mgm-321 BUSINESS COMMUNICATION.5 Identify misconceptions about communication. 6. 4.1 Identify the different types of reports. 4.7 Determine the impact of non-verbal communication on oral communication. 6. 4. 1.2 Determine the purpose of each type of question and its application. 1.6 Prepare instrument for a structured interview.1 State the significance of interviews.4 Demonstrate questioning skills. 6.5 State the principles of two-way communication.

8.4 7.4 Distinguish between content and process at meetings.7. 8.2 Explain responsibilities of a meeting/committee. Identify methods of concentration when reading. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.1 State the purpose and characteristics of major types of meeting. 8. 8.5 8. Demonstrate reading comprehension.3 7. 8. State methods of previewing written material. . Identify basic reading skills.3 Identify problems likely to be faced at meeting and means to overcome these problems.2 7.5 Explain the key characteristics of a good group facilitator.

6.3 Qualities of a good leader.2 Functions 10.1 Definition and types.1 Causes 8.4 Prevention 7. GUIDANCE AND COUNSELLING 10. 5.2 Nature and scope. 4. 6. 3.2 Types (Financial and non financial motives).1 Psychological causes. 1. 2.3 Measurement. 7. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.3 Prevention 8. 4. 5.1 Definition.2 Psychological causes. 5. 6.1 Importance. PUBLIC RELATIONS.3 Conflict of motives.3 Strategy for making allocation decisions. 2 Hours 2. 1. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .2 Development. 6. LEADERSHIP 1 Hour 2. MORALE 1 Hour 4. 1 Hour 5. 4. 3.1 Importance 9. 7.2 Remedies 9. INDUSTRIAL PREJUDICE 8. 3. 9. INDUSTRIAL PSYCHOLOGY.3 Objective causes.1 Definition and distinction. 6.1 History and definition.1 Importance of human factor in industry.2 Objective causes.2 Man-machine system. MOTIVATION 2 Hours 3. INDUSTRIAL ACCIDENTS 2 Hours 7. COURSE CONTENTS 1.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. HUMAN ENGINEERING. INDUSTRIAL FATIGUE AND BOREDOM.

3 Effects of training on production and product cost. 4.1 Introduction 12. 2 Hours BOOKS RECOMMENDED: 1 C. London.1 Recruitment of employees. 14. QUALITY CONTROL.2 Training. 3.4 Objectives of industrial management. 11. Ghulam Hussain. Oxford University Press. 15. Smith Wakley.1 Importance and consideration. 13. 2 Hours 14.3 Principles of motion study. 17. ROLE OF FOREMAN IN MANAGEMENT. WORKING CONDITIONS.1 Foreman's abilities. During service. .1 Concept and importance. 12. Management of Industrial Enterprises. 15. Nizamat-e-Sanaat Aur Insani Rawabat.3 Choice of job. 5. PERSONNEL SELECTION. Megill. 16.2 Functions of management.2 Duties and functions. 15. TIME AND MOTION STUDY. 13.1 Concept and advantages 16. Urdu Bazar.1 Importance 11.2 Methods. 14. JOB EVALUATION 2 Hours 11. 2 Hours 16. Industrial Psychology. 13. Ilmi Kitab Khana. 17.2 10. The Process of Management William M New Man. Andrew R. 3 Hours 15. Mc-Graw Hill. Psychology of Industrial Behaviors.2 Methods 11. Lahore. 2.S.3 Job satisfaction 11.4 Steps to time study.3 Subdivisions of management 12.4 Work simplification.10. INDUSTRIAL MANAGEMENT 2 Hours 12.2 Sequence of motion study. 15. 12. Meyers. 15.5 Determination of operations time. Richard N Omen. New York. 17. 2 Hours 13.2 Effects on efficiency and per unit cost.

. 1. 2.3 Distortions in communication 1. 2. AIMS The course has been designed to enable the students to. Prerequisites: The students shall already be familiar with the language concerned. 6 Hours 1.4 Consolidation of communique 1. 2.6 Communication for self development 2.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.3 Strategic steps of speaking.4 Characteristics of effective oral messages. COMMUNICATION PROCESS. INSTRUCTIONAL OBJECTIVES At the completion of this course.1 Significance of speaking. 3. Develop knowledge and skill to write technical report with confidence and accuracy. Develop communication skills.2 Communication process 1. 2. COURSE CONTENTS 1.5 Communication flow 1.1 Describe brief history if industrial psychology.2 Verbal and non-verbal messages. the students will be able to: 1. Understand basic principles of good and effective business writing in commercial and industrial fields. 1. 6 Hours 2. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. KNOW INDUSTRIAL PSYCHOLOGY. ORAL COMMUNICATION SKILLS.1 Purposes of communication 1.

2 Types of questions. RECOMMENDED BOOKS 1. Could JR. 8.2. 3.2 Report format.1 Principles of active listening. 3.2 Four Reading skills.6 Communication Trafficking.6 Running a successful meeting. 3 Hours 5.3 Barriers to listening. 4. Oral presentation. 8. 3 Hours 6. REPORT WRITING. 3. 5. 8. 5 Hours 4.4 Types of interviews.5 Giving Feedback. 8. LISTENING SKILLS.7 Active participation techniques. 4. 5. 4 Hours 8. 7. Sh.5 Interviewing strategy.3 Activities in an interviewing situation 5. 5.1 Purposes of conducting meetings. 3.2 Planning a meeting. GROUP COMMUNICATION. 6. 4. 6.1 Reading problems. 6. READING COMPREHENSION. 2 Hours 7. 5.5 2. 3 Hours 3. 8. 7. 4. Technical Reporting.1 Significance of interviews.3 Types of meetings.5 Group leadership skills.2 Skills of active listening.2 Characteristics of interviews.4 Selection f a group for meeting.1 Goals of report writing 6.3 Characteristics of a good question.4 Report writing strategy. QUESTIONING SKILLS. 8. Ata-ur-Rehman Effective Business Communication & Report Writing. 2.4 Questioning strategy 4.N.1 Nature of question. INTERVIEWING SKILLS. 8.3 Types of reports. Ulman J. .4 Reasons of poor listening.

. 6.5 State the principles of two-way communication. 5.6 Prepare instrument for a structured interview. 1.3 Explain the activities in an interviewing situation.1 State the principles of active listening. 1.1 State the benefits of two way communication. 2. 6. 4. BASED ON SUBJECT MATTER AND AUDIENCE.4 State the benefits of active listening.2 Determine when to use an informal or formal report presentation. 2.1 Identify speaking situations with other peoples. 4. 4.4 Identify the parts of a report and choose the parts appropriate for each type of report.4 Identify the barriers to communication and methods of overcoming these barriers.1 State the significance of interviews. 4.3 Identify barriers to active listening. 5. INSTRUCTIONAL OBJECTIVES 1.1 Identify major reading problems. 5. 2. 3.7 Determine the impact of non-verbal communication on oral communication.5 Explain the interviewing strategy. 3. 6. 5.4 Demonstrate questioning skills. 1.1 Identify the different types of reports. 2. DEMONSTRATE READING COMPREHENSION. 1. 2. PREPARE A REPORT OUT-LINE.6 Explain the importance of giving and receiving feed back. 4. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.Mgm-321 BUSINESS COMMUNICATION. 4.3 Identify the stages of planning a report.2 State the characteristics of interviews.2 Describe a model of communication process. 3. 3. 3.5 7.4 State the principles of one-way communication. 5.2 Identify the strategy steps of speaking. 2. 6.3 Identify the characteristics of effective speaking.3 Identify the hazards to be avoided when asking questions.2 Identify skills of active listening.4 Describe the types of interviews. 5.2 Determine the purpose of each type of question and its application.5 Demonstrate listening skills. 6. Draft a report outline. 4.1 Identify different types of questions. 2. 2. UNDERSTAND THE COMMUNICATION PROCESS.6 Identify the elements of oral presentation skills. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.5 Identify misconceptions about communication.3 Explain the major communication methods used in organization. UNDERSTAND THE PROCESS OF ORAL. 6. 7. 1. 5. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.

3 7.5 8. State methods of previewing written material. 8.2 7.4 7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.5 Explain the key characteristics of a good group facilitator. Identify methods of concentration when reading. 8. .3 Identify problems likely to be faced at meeting and means to overcome these problems.4 Distinguish between content and process at meetings. 8.7. Identify basic reading skills. Demonstrate reading comprehension.2 Explain responsibilities of a meeting/committee.1 State the purpose and characteristics of major types of meeting. 8. 8.

3 Objective causes.3 Conflict of motives. 3.2 Types (Financial and non financial motives).1 Causes 8.3 Prevention 8. 4. 4.2 Remedies 9. GUIDANCE AND COUNSELLING 10. 6.1 Importance.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. INDUSTRIAL FATIGUE AND BOREDOM. 4. MOTIVATION 2 Hours 3.2 Psychological causes. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 3. 1. 6. 1.1 Definition and distinction.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . MORALE 1 Hour 4.1 Definition and types.1 Definition. INDUSTRIAL PSYCHOLOGY. 6. PUBLIC RELATIONS.2 Objective causes. 6.1 History and definition. 5. 3.4 Prevention 7. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.2 Functions 10.3 Strategy for making allocation decisions.1 Psychological causes. 6.3 Measurement. COURSE CONTENTS 1. 1 Hour 5. 5. LEADERSHIP 1 Hour 2.2 Man-machine system.2 Nature and scope. INDUSTRIAL ACCIDENTS 2 Hours 7.3 Qualities of a good leader. 2. 9. 7. HUMAN ENGINEERING. 7. 2 Hours 2. 5.2 Development. INDUSTRIAL PREJUDICE 8.1 Importance 9.1 Importance of human factor in industry.

3 Choice of job.3 Job satisfaction 11. PERSONNEL SELECTION. London. Management of Industrial Enterprises. 12. 13. 15.1 Recruitment of employees. Meyers. 2 Hours 14.3 Subdivisions of management 12.1 Concept and advantages 16. Richard N Omen.4 Objectives of industrial management. 3. QUALITY CONTROL. Nizamat-e-Sanaat Aur Insani Rawabat.2 10.1 Concept and importance.1 Introduction 12.4 Steps to time study.2 Training.10. 3 Hours 15. 2 Hours BOOKS RECOMMENDED: 1 C. 16.S. Smith Wakley. WORKING CONDITIONS.4 Work simplification. Psychology of Industrial Behaviors. 5.2 Sequence of motion study. TIME AND MOTION STUDY. Lahore. 4. 17.2 Functions of management. New York. Industrial Psychology.5 Determination of operations time. Ghulam Hussain. 14. 2. 2 Hours 16. 14. Megill.2 Duties and functions. 15. JOB EVALUATION 2 Hours 11. ROLE OF FOREMAN IN MANAGEMENT.3 Principles of motion study.1 Importance 11. . Ilmi Kitab Khana. 12. During service. 17. 2 Hours 13. Mc-Graw Hill. 15. 17.2 Methods. 15. 13. INDUSTRIAL MANAGEMENT 2 Hours 12. Urdu Bazar. Oxford University Press.2 Methods 11. Andrew R.1 Importance and consideration. 13. 15. 11.1 Foreman's abilities.2 Effects on efficiency and per unit cost.3 Effects of training on production and product cost. The Process of Management William M New Man.

2 Verbal and non-verbal messages. COURSE CONTENTS 1.6 Communication for self development 2. 2.2 Communication process 1. . 2. Develop knowledge and skill to write technical report with confidence and accuracy.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.3 Strategic steps of speaking. ORAL COMMUNICATION SKILLS. Understand basic principles of good and effective business writing in commercial and industrial fields. 2. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 1. COMMUNICATION PROCESS. 6 Hours 2.3 Distortions in communication 1. 3.1 Purposes of communication 1. Develop communication skills.4 Consolidation of communique 1. 6 Hours 1.1 Significance of speaking. KNOW INDUSTRIAL PSYCHOLOGY. 1. Prerequisites: The students shall already be familiar with the language concerned.4 Characteristics of effective oral messages.1 Describe brief history if industrial psychology. 2. the students will be able to: 1.5 Communication flow 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. AIMS The course has been designed to enable the students to.

5 Giving Feedback. 3 Hours 3.3 Activities in an interviewing situation 5. REPORT WRITING. 4 Hours 8. READING COMPREHENSION.2 Planning a meeting.3 Characteristics of a good question. 3. 4. 5. 8.5 Group leadership skills. 3 Hours 6. 8.2.4 Types of interviews.1 Purposes of conducting meetings. 4. 3.4 Questioning strategy 4. Sh.6 Running a successful meeting.6 Communication Trafficking.1 Principles of active listening.5 2. 5. RECOMMENDED BOOKS 1. Ata-ur-Rehman Effective Business Communication & Report Writing.2 Characteristics of interviews. 8. GROUP COMMUNICATION.4 Selection f a group for meeting. 6. 2.7 Active participation techniques. Oral presentation.3 Barriers to listening. 3 Hours 5. 7. 6. 5. 8. 2 Hours 7. 7.2 Four Reading skills.1 Reading problems.4 Reasons of poor listening. Could JR. 8. LISTENING SKILLS.1 Significance of interviews.1 Goals of report writing 6.2 Skills of active listening. Ulman J.3 Types of meetings. QUESTIONING SKILLS. 3. 3. 8.N. 5.4 Report writing strategy.5 Interviewing strategy.3 Types of reports. 4.2 Report format. 8.1 Nature of question. 5 Hours 4. 4. 6. Technical Reporting. . INTERVIEWING SKILLS.2 Types of questions.

1.2 State the characteristics of interviews.3 Identify the stages of planning a report.3 Identify the hazards to be avoided when asking questions. 3.3 Identify barriers to active listening.6 Identify the elements of oral presentation skills. 3.4 Demonstrate questioning skills. 4. 1. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 6. 4.1 Identify different types of questions.3 Explain the major communication methods used in organization.5 Demonstrate listening skills. 5. 5. 2. 4.5 7.2 Determine the purpose of each type of question and its application. 2. 6. 2.2 Determine when to use an informal or formal report presentation. 1. DEMONSTRATE READING COMPREHENSION.1 Identify major reading problems. 6.6 Explain the importance of giving and receiving feed back.2 Identify skills of active listening. Draft a report outline.2 Identify the strategy steps of speaking. 4.3 Explain the activities in an interviewing situation. UNDERSTAND THE COMMUNICATION PROCESS. 5. UNDERSTAND THE PROCESS OF ORAL.1 Identify the different types of reports. PREPARE A REPORT OUT-LINE. 7.1 Identify speaking situations with other peoples.2 Describe a model of communication process. 2. 1. 2. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 4. 5. 3.1 State the benefits of two way communication. .7 Determine the impact of non-verbal communication on oral communication.4 Identify the parts of a report and choose the parts appropriate for each type of report. 2. 6. INSTRUCTIONAL OBJECTIVES 1.4 State the benefits of active listening.Mgm-321 BUSINESS COMMUNICATION.4 State the principles of one-way communication.4 Describe the types of interviews.1 State the principles of active listening. 4.3 Identify the characteristics of effective speaking. 2. 3. 2.6 Prepare instrument for a structured interview. BASED ON SUBJECT MATTER AND AUDIENCE. 6. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.5 Explain the interviewing strategy. 5. 5.1 State the significance of interviews. 1. 5.5 Identify misconceptions about communication. 3. 4. 6.4 Identify the barriers to communication and methods of overcoming these barriers.5 State the principles of two-way communication.

3 7.1 State the purpose and characteristics of major types of meeting. 8.2 Explain responsibilities of a meeting/committee. 8.2 7. Identify basic reading skills. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.3 Identify problems likely to be faced at meeting and means to overcome these problems. State methods of previewing written material.4 7.4 Distinguish between content and process at meetings.5 Explain the key characteristics of a good group facilitator.7.5 8. Demonstrate reading comprehension. 8. 8. 8. . Identify methods of concentration when reading.

5. 3. 7. 2 Hours 2.2 Types (Financial and non financial motives). 4. LEADERSHIP 1 Hour 2.3 Objective causes.1 Causes 8.1 Importance 9.1 Psychological causes.4 Prevention 7.3 Conflict of motives. HUMAN ENGINEERING. INDUSTRIAL PSYCHOLOGY.1 Importance of human factor in industry.2 Psychological causes. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. INDUSTRIAL ACCIDENTS 2 Hours 7. MORALE 1 Hour 4. INDUSTRIAL FATIGUE AND BOREDOM. 6. 6.2 Development.1 Definition and distinction.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.1 Definition and types.3 Strategy for making allocation decisions.3 Qualities of a good leader. PUBLIC RELATIONS.1 Importance.2 Nature and scope. 6. 4. 7. 1 Hour 5. 1. 5. 3. 4. INDUSTRIAL PREJUDICE 8.2 Objective causes.2 Man-machine system. 1.1 History and definition. MOTIVATION 2 Hours 3.3 Measurement. 6. 2.2 Functions 10.2 Remedies 9. 6.3 Prevention 8. GUIDANCE AND COUNSELLING 10.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 3.1 Definition. 5. 9. COURSE CONTENTS 1.

10.2
10.3

Choice of job.
During service.

11.

JOB EVALUATION
2 Hours
11.1
Importance
11.2
Methods
11.3
Job satisfaction
11.4
Work simplification.

12.

INDUSTRIAL MANAGEMENT 2 Hours
12.1
Introduction
12.2
Functions of management.
12.3
Subdivisions of management
12.4
Objectives of industrial management.

13.

PERSONNEL SELECTION.
2 Hours
13.1
Recruitment of employees.
13.2
Training.
13.3
Effects of training on production and product cost.

14.

WORKING CONDITIONS.
2 Hours
14.1
Importance and consideration.
14.2
Effects on efficiency and per unit cost.

15.

TIME AND MOTION STUDY.
3 Hours
15.1
Concept and importance.
15.2
Sequence of motion study.
15.3
Principles of motion study.
15.4
Steps to time study.
15.5
Determination of operations time.

16.

QUALITY CONTROL. 2 Hours
16.1
Concept and advantages
16.2
Methods.

17.

ROLE OF FOREMAN IN MANAGEMENT.
17.1
Foreman's abilities.
17.2
Duties and functions.

2 Hours

BOOKS RECOMMENDED:
1
C.S. Meyers, Industrial Psychology, Oxford University Press, London.
2.
Smith Wakley, Psychology of Industrial Behaviors, Mc-Graw Hill, New York.
3.
Ghulam Hussain, Nizamat-e-Sanaat Aur Insani Rawabat, Ilmi Kitab
Khana, Urdu Bazar, Lahore.
4.
Andrew R. Megill, The Process of Management William M New Man.
5.
Richard N Omen, Management of Industrial Enterprises.

Mgm-311

INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.

INSTRUCTIONAL OBJECTIVES
At the completion of this course, the students will be able to:
1.

KNOW INDUSTRIAL PSYCHOLOGY.
1.1
Describe brief history if industrial psychology.

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BUSINESS COMMUNICATION
T

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Total contact hours
Theory 32 Hrs.
Prerequisites:

The students shall already be familiar with the language concerned.

AIMS

The course has been designed to enable the students to.
1.
Develop communication skills.
2.
Understand basic principles of good and effective business writing in commercial
and industrial fields.
3.
Develop knowledge and skill to write technical report with confidence and
accuracy.
COURSE CONTENTS
1.

COMMUNICATION PROCESS. 6 Hours
1.1
Purposes of communication
1.2
Communication process
1.3
Distortions in communication
1.4
Consolidation of communique
1.5
Communication flow
1.6
Communication for self development

2.

ORAL COMMUNICATION SKILLS.
6 Hours
2.1
Significance of speaking.
2.2
Verbal and non-verbal messages.
2.3
Strategic steps of speaking.
2.4
Characteristics of effective oral messages.

2.5
2.6

Communication Trafficking.
Oral presentation.

3.

QUESTIONING SKILLS.
3 Hours
3.1
Nature of question.
3.2
Types of questions.
3.3
Characteristics of a good question.
3.4
Questioning strategy

4.

LISTENING SKILLS.
5 Hours
4.1
Principles of active listening.
4.2
Skills of active listening.
4.3
Barriers to listening.
4.4
Reasons of poor listening.
4.5
Giving Feedback.

5.

INTERVIEWING SKILLS.
3 Hours
5.1
Significance of interviews.
5.2
Characteristics of interviews.
5.3
Activities in an interviewing situation
5.4
Types of interviews.
5.5
Interviewing strategy.

6.

REPORT WRITING.
3 Hours
6.1
Goals of report writing
6.2
Report format.
6.3
Types of reports.
6.4
Report writing strategy.

7.

READING COMPREHENSION. 2 Hours
7.1
Reading problems.
7.2
Four Reading skills.

8.

GROUP COMMUNICATION.
4 Hours
8.1
Purposes of conducting meetings.
8.2
Planning a meeting.
8.3
Types of meetings.
8.4
Selection f a group for meeting.
8.5
Group leadership skills.
8.6
Running a successful meeting.
8.7
Active participation techniques.

RECOMMENDED BOOKS
1.
Sh. Ata-ur-Rehman Effective Business Communication & Report Writing.
2.
Ulman J.N. Could JR. Technical Reporting.

5 Identify misconceptions about communication. 3.1 Identify different types of questions.6 Identify the elements of oral presentation skills.1 Identify the different types of reports. 6. 4. 5.2 State the characteristics of interviews. 4. 7. 1. 1. 2.3 Identify barriers to active listening. 6.3 Explain the activities in an interviewing situation.4 State the principles of one-way communication. 2. UNDERSTAND THE COMMUNICATION PROCESS. 5. 4. 1. 2. 2. 4.3 Identify the hazards to be avoided when asking questions. 6. .3 Identify the stages of planning a report.4 Identify the barriers to communication and methods of overcoming these barriers. Draft a report outline.2 Identify skills of active listening. 4. 6. 3. 6.1 Identify speaking situations with other peoples.2 Determine the purpose of each type of question and its application. 5.1 State the benefits of two way communication. INSTRUCTIONAL OBJECTIVES 1. DEMONSTRATE READING COMPREHENSION. 5. 2.2 Identify the strategy steps of speaking. 5. 5.6 Explain the importance of giving and receiving feed back. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.2 Determine when to use an informal or formal report presentation.4 Describe the types of interviews. 2.3 Explain the major communication methods used in organization.5 Explain the interviewing strategy.1 State the significance of interviews.2 Describe a model of communication process. 5. PREPARE A REPORT OUT-LINE. 2. 6. 4.Mgm-321 BUSINESS COMMUNICATION.1 Identify major reading problems. 3. UNDERSTAND THE PROCESS OF ORAL.6 Prepare instrument for a structured interview. 3.5 Demonstrate listening skills.4 State the benefits of active listening. 4.4 Demonstrate questioning skills. 1. BASED ON SUBJECT MATTER AND AUDIENCE.5 7. 1.7 Determine the impact of non-verbal communication on oral communication.1 State the principles of active listening. 3. 2. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.4 Identify the parts of a report and choose the parts appropriate for each type of report.3 Identify the characteristics of effective speaking.5 State the principles of two-way communication.

4 Distinguish between content and process at meetings. Demonstrate reading comprehension.2 7.3 Identify problems likely to be faced at meeting and means to overcome these problems.5 Explain the key characteristics of a good group facilitator.7.1 State the purpose and characteristics of major types of meeting. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. 8. 8. 8.5 8. . 8. 8. State methods of previewing written material.2 Explain responsibilities of a meeting/committee. Identify basic reading skills.3 7.4 7. Identify methods of concentration when reading.

4.1 Psychological causes. 6.2 Remedies 9. 3.1 Importance of human factor in industry. 1 Hour 5. 9.2 Functions 10. 3.2 Objective causes.2 Development. GUIDANCE AND COUNSELLING 10. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.1 Definition and distinction.4 Prevention 7.3 Strategy for making allocation decisions.1 Importance 9. 2. 7. 4. 2 Hours 2.1 History and definition.1 Definition and types. INDUSTRIAL ACCIDENTS 2 Hours 7. INDUSTRIAL PSYCHOLOGY. MORALE 1 Hour 4.2 Types (Financial and non financial motives). 5.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.1 Causes 8. 6.3 Conflict of motives.1 Importance.3 Objective causes. 6.3 Prevention 8. PUBLIC RELATIONS.2 Nature and scope.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 5. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 6. INDUSTRIAL FATIGUE AND BOREDOM. 3.1 Definition. COURSE CONTENTS 1. 5. 4. 1. INDUSTRIAL PREJUDICE 8.2 Man-machine system. MOTIVATION 2 Hours 3. 6. 1.2 Psychological causes. HUMAN ENGINEERING. 7.3 Measurement.3 Qualities of a good leader. LEADERSHIP 1 Hour 2.

13.2 10.1 Concept and advantages 16.3 Choice of job. PERSONNEL SELECTION.2 Effects on efficiency and per unit cost.1 Foreman's abilities. Smith Wakley. Oxford University Press.3 Principles of motion study. 17. 15.1 Recruitment of employees.4 Steps to time study.3 Effects of training on production and product cost. 15.1 Importance and consideration. 13. 17. Ilmi Kitab Khana. 11. 4.4 Objectives of industrial management. 3. Urdu Bazar. Nizamat-e-Sanaat Aur Insani Rawabat.2 Functions of management. WORKING CONDITIONS. INDUSTRIAL MANAGEMENT 2 Hours 12. Lahore. New York.1 Importance 11. Meyers. 5. 2. TIME AND MOTION STUDY. The Process of Management William M New Man. ROLE OF FOREMAN IN MANAGEMENT. 14.2 Sequence of motion study.10.1 Concept and importance. 16.3 Job satisfaction 11.5 Determination of operations time.2 Methods 11. 2 Hours 13.4 Work simplification. During service. Megill. 2 Hours 16. 12. 13.1 Introduction 12.2 Duties and functions.S. Richard N Omen. 12.2 Methods. 2 Hours BOOKS RECOMMENDED: 1 C. Ghulam Hussain.2 Training. 15. 15. Management of Industrial Enterprises. JOB EVALUATION 2 Hours 11. London. QUALITY CONTROL. 3 Hours 15. 17. 15. Andrew R. . 14.3 Subdivisions of management 12. 2 Hours 14. Mc-Graw Hill. Psychology of Industrial Behaviors. Industrial Psychology.

AIMS The course has been designed to enable the students to. Develop communication skills. Prerequisites: The students shall already be familiar with the language concerned.6 Communication for self development 2.4 Characteristics of effective oral messages.1 Significance of speaking. 1. Understand basic principles of good and effective business writing in commercial and industrial fields. KNOW INDUSTRIAL PSYCHOLOGY.2 Verbal and non-verbal messages.1 Describe brief history if industrial psychology. COURSE CONTENTS 1.5 Communication flow 1. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 2. ORAL COMMUNICATION SKILLS. 3. 6 Hours 2.4 Consolidation of communique 1.1 Purposes of communication 1.3 Distortions in communication 1.3 Strategic steps of speaking. Develop knowledge and skill to write technical report with confidence and accuracy. 6 Hours 1.2 Communication process 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. COMMUNICATION PROCESS. . 2. 2. the students will be able to: 1. 1.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 2.

5.2 Planning a meeting.1 Principles of active listening.2 Skills of active listening.5 2.3 Barriers to listening. 4. Technical Reporting. 3. Ulman J.2 Four Reading skills. 4.2. REPORT WRITING.2 Report format.3 Activities in an interviewing situation 5.1 Purposes of conducting meetings. 7. . LISTENING SKILLS. 3 Hours 6.1 Nature of question. 3. Ata-ur-Rehman Effective Business Communication & Report Writing. 5. 4.1 Significance of interviews.1 Goals of report writing 6. 4.N. READING COMPREHENSION. 3.4 Questioning strategy 4.3 Types of meetings. 3. 8. 2. 5. 3 Hours 3. 8. 3 Hours 5.4 Reasons of poor listening.4 Types of interviews. 7. QUESTIONING SKILLS. 6.7 Active participation techniques.6 Running a successful meeting. Oral presentation. GROUP COMMUNICATION. 6.5 Interviewing strategy. 2 Hours 7. 6.6 Communication Trafficking.4 Report writing strategy.5 Giving Feedback. 5 Hours 4.4 Selection f a group for meeting. RECOMMENDED BOOKS 1. INTERVIEWING SKILLS. 8. 4 Hours 8.2 Types of questions. 8.5 Group leadership skills. 5. 8. Sh. Could JR. 8.1 Reading problems.3 Characteristics of a good question.2 Characteristics of interviews.3 Types of reports. 8.

2. 3. 4. 6.1 State the principles of active listening. 5. 2. UNDERSTAND THE PROCESS OF ORAL.1 Identify the different types of reports. 6. 6.1 Identify speaking situations with other peoples.2 State the characteristics of interviews. 4.4 Demonstrate questioning skills.4 Describe the types of interviews. UNDERSTAND THE COMMUNICATION PROCESS.6 Explain the importance of giving and receiving feed back.2 Determine when to use an informal or formal report presentation.3 Explain the major communication methods used in organization. 5.3 Identify the stages of planning a report.Mgm-321 BUSINESS COMMUNICATION.2 Identify skills of active listening.5 Explain the interviewing strategy. 2. BASED ON SUBJECT MATTER AND AUDIENCE.3 Identify the characteristics of effective speaking. 3. PREPARE A REPORT OUT-LINE.1 Identify major reading problems. 4. 2. INSTRUCTIONAL OBJECTIVES 1.4 Identify the barriers to communication and methods of overcoming these barriers. 6. DEMONSTRATE READING COMPREHENSION. 3. 5. .6 Prepare instrument for a structured interview.2 Identify the strategy steps of speaking. 4.3 Identify the hazards to be avoided when asking questions. 1. 4.6 Identify the elements of oral presentation skills.5 Demonstrate listening skills. 2. 5. Draft a report outline. 6. 5. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.4 State the principles of one-way communication.3 Explain the activities in an interviewing situation. 4.1 State the significance of interviews. 2.2 Describe a model of communication process. 3. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 1.5 State the principles of two-way communication.4 Identify the parts of a report and choose the parts appropriate for each type of report. 6. 4.7 Determine the impact of non-verbal communication on oral communication. 7. 2. 5. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 3.5 Identify misconceptions about communication. 1. 2. 1.3 Identify barriers to active listening.1 State the benefits of two way communication.1 Identify different types of questions.2 Determine the purpose of each type of question and its application.5 7.4 State the benefits of active listening. 5. 1.

2 Explain responsibilities of a meeting/committee.4 7.4 Distinguish between content and process at meetings. Identify methods of concentration when reading.2 7.5 Explain the key characteristics of a good group facilitator. Demonstrate reading comprehension.5 8. 8.7. 8.3 7. 8. . 8. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. State methods of previewing written material.1 State the purpose and characteristics of major types of meeting. Identify basic reading skills.3 Identify problems likely to be faced at meeting and means to overcome these problems. 8.

1 Definition and types.1 Causes 8. MOTIVATION 2 Hours 3.2 Nature and scope. 7. 6.3 Qualities of a good leader. COURSE CONTENTS 1. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. INDUSTRIAL ACCIDENTS 2 Hours 7.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 3. 9.1 Importance.3 Prevention 8. 1 Hour 5. MORALE 1 Hour 4. LEADERSHIP 1 Hour 2.3 Measurement.2 Remedies 9.2 Psychological causes. GUIDANCE AND COUNSELLING 10. 7.1 Definition. 5. 2. 3. 3. 4. 5. INDUSTRIAL FATIGUE AND BOREDOM.2 Objective causes.1 Psychological causes. 1. 4.1 Definition and distinction.2 Functions 10.2 Man-machine system. 4. 2 Hours 2.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .4 Prevention 7.3 Conflict of motives.1 Importance 9. HUMAN ENGINEERING. PUBLIC RELATIONS. 1. INDUSTRIAL PSYCHOLOGY. 6. 6.2 Development.1 Importance of human factor in industry. 6. INDUSTRIAL PREJUDICE 8. 5. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.1 History and definition.2 Types (Financial and non financial motives). 6.3 Objective causes.3 Strategy for making allocation decisions.

S. Ilmi Kitab Khana. 4.3 Choice of job. 13.4 Steps to time study. Ghulam Hussain. WORKING CONDITIONS. Andrew R. 17.3 Effects of training on production and product cost.3 Principles of motion study.1 Recruitment of employees.2 Functions of management. 15. 3. During service. INDUSTRIAL MANAGEMENT 2 Hours 12. 12. Oxford University Press.10.3 Subdivisions of management 12. 2 Hours 13. 15. 15.2 10. 2 Hours 14. . New York. Richard N Omen.2 Sequence of motion study. London. 2 Hours 16. Mc-Graw Hill.1 Foreman's abilities.4 Work simplification.1 Concept and advantages 16.1 Importance 11. 17.3 Job satisfaction 11. 5. 13. 15. 11. The Process of Management William M New Man. 14. ROLE OF FOREMAN IN MANAGEMENT. 17.1 Importance and consideration. Meyers.5 Determination of operations time. 2. JOB EVALUATION 2 Hours 11.2 Methods 11. PERSONNEL SELECTION.4 Objectives of industrial management.2 Methods.2 Duties and functions. Lahore. Megill. 16. 15. Smith Wakley. TIME AND MOTION STUDY.2 Effects on efficiency and per unit cost. 13.2 Training. 2 Hours BOOKS RECOMMENDED: 1 C. Industrial Psychology. 14.1 Concept and importance. QUALITY CONTROL. Urdu Bazar.1 Introduction 12. 3 Hours 15. Nizamat-e-Sanaat Aur Insani Rawabat. 12. Psychology of Industrial Behaviors. Management of Industrial Enterprises.

1. Develop knowledge and skill to write technical report with confidence and accuracy. 1.3 Strategic steps of speaking. 3. 2.5 Communication flow 1.1 Significance of speaking. 2. COURSE CONTENTS 1.1 Describe brief history if industrial psychology.1 Purposes of communication 1. 2.2 Communication process 1. KNOW INDUSTRIAL PSYCHOLOGY. 6 Hours 2. Understand basic principles of good and effective business writing in commercial and industrial fields.4 Characteristics of effective oral messages. the students will be able to: 1. ORAL COMMUNICATION SKILLS.3 Distortions in communication 1. 2. Develop communication skills.6 Communication for self development 2. AIMS The course has been designed to enable the students to. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. . INSTRUCTIONAL OBJECTIVES At the completion of this course.2 Verbal and non-verbal messages. Prerequisites: The students shall already be familiar with the language concerned. 6 Hours 1. COMMUNICATION PROCESS.4 Consolidation of communique 1.

READING COMPREHENSION. 4. Ulman J. 8. 5. 3.2 Characteristics of interviews. 8.1 Nature of question. 8. Ata-ur-Rehman Effective Business Communication & Report Writing. 7. 3 Hours 6.6 Communication Trafficking. Could JR.4 Questioning strategy 4. 4 Hours 8.3 Types of reports. 3.4 Report writing strategy.4 Selection f a group for meeting. 7.5 Giving Feedback. 8.2.3 Characteristics of a good question. 5 Hours 4.2 Four Reading skills. 6. 5.1 Principles of active listening. 4. 3 Hours 3. Sh. GROUP COMMUNICATION. 3 Hours 5. 8.4 Reasons of poor listening. 2. INTERVIEWING SKILLS. Oral presentation.1 Significance of interviews.7 Active participation techniques. 6.5 Interviewing strategy.3 Barriers to listening. 3. 5. 6.2 Report format.1 Reading problems. Technical Reporting.2 Skills of active listening. REPORT WRITING. 8.5 Group leadership skills.1 Purposes of conducting meetings.5 2. 4. LISTENING SKILLS. 2 Hours 7. 8. 4.N.1 Goals of report writing 6. .4 Types of interviews. RECOMMENDED BOOKS 1.2 Types of questions. 5.3 Types of meetings.2 Planning a meeting. QUESTIONING SKILLS. 3.3 Activities in an interviewing situation 5.6 Running a successful meeting.

6. PREPARE A REPORT OUT-LINE. 2.3 Identify the hazards to be avoided when asking questions.5 State the principles of two-way communication. 6.4 Identify the parts of a report and choose the parts appropriate for each type of report. 4. 3. 1.2 Identify skills of active listening. 4. 4.2 Determine the purpose of each type of question and its application. 6.4 State the principles of one-way communication. 1. 2. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 5.2 Describe a model of communication process. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.2 State the characteristics of interviews. 5.5 Identify misconceptions about communication. 2. 6.6 Explain the importance of giving and receiving feed back. 5. 2. .3 Explain the activities in an interviewing situation. 4.3 Identify barriers to active listening.3 Explain the major communication methods used in organization.4 Demonstrate questioning skills.4 State the benefits of active listening. 4.3 Identify the characteristics of effective speaking.1 State the benefits of two way communication. 3. 3.1 Identify different types of questions.4 Identify the barriers to communication and methods of overcoming these barriers.1 State the principles of active listening. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.6 Prepare instrument for a structured interview. 3. 5.5 Demonstrate listening skills. 2. BASED ON SUBJECT MATTER AND AUDIENCE. 2. 5. 4. Draft a report outline. 1.2 Identify the strategy steps of speaking. INSTRUCTIONAL OBJECTIVES 1.6 Identify the elements of oral presentation skills.7 Determine the impact of non-verbal communication on oral communication. DEMONSTRATE READING COMPREHENSION.1 Identify speaking situations with other peoples. 3.Mgm-321 BUSINESS COMMUNICATION. 4.1 State the significance of interviews. 5. UNDERSTAND THE PROCESS OF ORAL.1 Identify the different types of reports. 7. 1. 1. 2.4 Describe the types of interviews. UNDERSTAND THE COMMUNICATION PROCESS.5 7. 5.5 Explain the interviewing strategy. 6.1 Identify major reading problems. 2.3 Identify the stages of planning a report. 6.2 Determine when to use an informal or formal report presentation.

3 7.4 Distinguish between content and process at meetings. State methods of previewing written material. 8. 8.4 7. .7. 8.5 8. Identify methods of concentration when reading. 8.2 Explain responsibilities of a meeting/committee.2 7.1 State the purpose and characteristics of major types of meeting.3 Identify problems likely to be faced at meeting and means to overcome these problems.5 Explain the key characteristics of a good group facilitator. 8. Demonstrate reading comprehension. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. Identify basic reading skills.

1 Definition. 6. 5.1 Definition and distinction. HUMAN ENGINEERING. COURSE CONTENTS 1. 5.3 Conflict of motives. LEADERSHIP 1 Hour 2.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. INDUSTRIAL PREJUDICE 8.1 Importance of human factor in industry. 6. 2 Hours 2. 1 Hour 5.2 Development. 6.1 Psychological causes.1 Causes 8.1 Importance. INDUSTRIAL ACCIDENTS 2 Hours 7.3 Qualities of a good leader. 4.2 Functions 10. 5. INDUSTRIAL PSYCHOLOGY.2 Remedies 9.3 Strategy for making allocation decisions.3 Measurement.2 Types (Financial and non financial motives). GUIDANCE AND COUNSELLING 10. INDUSTRIAL FATIGUE AND BOREDOM. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.1 Definition and types. 9. 4.2 Psychological causes. 3. 7.3 Objective causes. 4. 2.2 Objective causes. 1.2 Nature and scope. MOTIVATION 2 Hours 3.2 Man-machine system.1 Importance 9. MORALE 1 Hour 4. 3. 3.3 Prevention 8. 7.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.4 Prevention 7. 1. 6. PUBLIC RELATIONS.1 History and definition. 6.

3 Effects of training on production and product cost. Urdu Bazar. 12. Smith Wakley. Ghulam Hussain. 15. 2 Hours BOOKS RECOMMENDED: 1 C. . Industrial Psychology. 14. 5.10.1 Importance 11. 15. Mc-Graw Hill.4 Work simplification. London.3 Job satisfaction 11.2 Functions of management.1 Foreman's abilities.1 Introduction 12.1 Importance and consideration.2 Effects on efficiency and per unit cost. 14. WORKING CONDITIONS. JOB EVALUATION 2 Hours 11.1 Concept and importance. Psychology of Industrial Behaviors.4 Steps to time study.2 Training. 17. 2 Hours 13. Meyers. 11. Andrew R. Nizamat-e-Sanaat Aur Insani Rawabat. QUALITY CONTROL. 16. 13.1 Recruitment of employees.3 Principles of motion study. ROLE OF FOREMAN IN MANAGEMENT. 3. 2 Hours 16. 15.5 Determination of operations time.2 Duties and functions.4 Objectives of industrial management. Oxford University Press. 13. During service.3 Subdivisions of management 12. 4. The Process of Management William M New Man.3 Choice of job. 17. Richard N Omen.2 Methods 11. New York. 2 Hours 14. INDUSTRIAL MANAGEMENT 2 Hours 12. 12. Lahore.2 Sequence of motion study.S. 17. Ilmi Kitab Khana. PERSONNEL SELECTION. 2. Megill. TIME AND MOTION STUDY. 3 Hours 15. 15. 13.2 10.2 Methods. 15.1 Concept and advantages 16. Management of Industrial Enterprises.

1.3 Strategic steps of speaking. AIMS The course has been designed to enable the students to.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. COURSE CONTENTS 1.4 Characteristics of effective oral messages.1 Significance of speaking. 3.4 Consolidation of communique 1. 2. Develop knowledge and skill to write technical report with confidence and accuracy. Prerequisites: The students shall already be familiar with the language concerned.1 Describe brief history if industrial psychology.6 Communication for self development 2.2 Verbal and non-verbal messages.5 Communication flow 1. ORAL COMMUNICATION SKILLS. COMMUNICATION PROCESS. 2. 2. 6 Hours 1. Develop communication skills.2 Communication process 1. the students will be able to: 1. KNOW INDUSTRIAL PSYCHOLOGY.1 Purposes of communication 1. . polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 2.3 Distortions in communication 1. 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. Understand basic principles of good and effective business writing in commercial and industrial fields. 6 Hours 2.

3 Hours 5.5 Group leadership skills. 3. 8.6 Running a successful meeting.3 Types of meetings. 5. READING COMPREHENSION. 8. 3.2 Skills of active listening. GROUP COMMUNICATION. LISTENING SKILLS.7 Active participation techniques. Ulman J.2 Characteristics of interviews. Could JR. 3 Hours 3.2 Planning a meeting.1 Nature of question. Sh.5 2.3 Types of reports.2 Four Reading skills. 5.3 Barriers to listening. 5. 8. 4.4 Selection f a group for meeting. 7. 6. Ata-ur-Rehman Effective Business Communication & Report Writing.3 Activities in an interviewing situation 5.2 Report format.2.2 Types of questions. QUESTIONING SKILLS. 6.5 Interviewing strategy. 5. 5 Hours 4. 4 Hours 8.4 Reasons of poor listening.5 Giving Feedback. 4.3 Characteristics of a good question. 3.1 Purposes of conducting meetings. 8. . 4. INTERVIEWING SKILLS. Oral presentation. 8. 4.4 Types of interviews.4 Questioning strategy 4. REPORT WRITING. 8.1 Reading problems.4 Report writing strategy. 2 Hours 7. 3. 2.1 Goals of report writing 6.N. Technical Reporting. 6. RECOMMENDED BOOKS 1.1 Significance of interviews. 3 Hours 6. 8.6 Communication Trafficking. 7.1 Principles of active listening.

3.6 Identify the elements of oral presentation skills. UNDERSTAND THE PROCESS OF ORAL.5 Demonstrate listening skills. 6. 1. 4.5 Identify misconceptions about communication. 2. 4. 6. 5.6 Prepare instrument for a structured interview. 1.3 Identify the stages of planning a report.2 Determine the purpose of each type of question and its application. 2.5 7. 4.2 Identify the strategy steps of speaking. INSTRUCTIONAL OBJECTIVES 1. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.5 Explain the interviewing strategy.2 Identify skills of active listening. Draft a report outline.1 State the principles of active listening. 4. 3.4 State the benefits of active listening. 5. 5. 2.2 Describe a model of communication process. 3. 6.2 State the characteristics of interviews. 4.4 Describe the types of interviews.4 Identify the parts of a report and choose the parts appropriate for each type of report. 2. DEMONSTRATE READING COMPREHENSION.1 State the significance of interviews. 6. 5. 5.6 Explain the importance of giving and receiving feed back.1 Identify speaking situations with other peoples.3 Identify barriers to active listening. 5. . 2.1 Identify the different types of reports. 1.3 Explain the major communication methods used in organization.2 Determine when to use an informal or formal report presentation.Mgm-321 BUSINESS COMMUNICATION. 6.3 Identify the characteristics of effective speaking. BASED ON SUBJECT MATTER AND AUDIENCE. 1. 3.4 State the principles of one-way communication. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.1 Identify different types of questions.3 Explain the activities in an interviewing situation.4 Demonstrate questioning skills. 3.5 State the principles of two-way communication. 4.1 Identify major reading problems. 6.1 State the benefits of two way communication.3 Identify the hazards to be avoided when asking questions. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 4. 5. 2. PREPARE A REPORT OUT-LINE. 2. 2. 1. UNDERSTAND THE COMMUNICATION PROCESS. 7.4 Identify the barriers to communication and methods of overcoming these barriers.7 Determine the impact of non-verbal communication on oral communication.

7.2
7.3
7.4
7.5
8.

Identify basic reading skills.
State methods of previewing written material.
Identify methods of concentration when reading.
Demonstrate reading comprehension.

UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.
8.1
State the purpose and characteristics of major types of meeting.
8.2
Explain responsibilities of a meeting/committee.
8.3
Identify problems likely to be faced at meeting and means to overcome these
problems.
8.4
Distinguish between content and process at meetings.
8.5
Explain the key characteristics of a good group facilitator.

Mgm-311

INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.

Total Contact Hours
Theory
Practical

32

T P C
0
1 0 1

AIMS The study of this subject will enable the student to develop the management skill,
acquaint him with the principles of management and human relations and develop psychological
approach to solve the labour problems.
COURSE CONTENTS
1.

INDUSTRIAL PSYCHOLOGY.
1.1
History and definition.
1.2
Nature and scope.

2 Hours

2.

LEADERSHIP 1 Hour
2.1
Definition and types.
2.3
Qualities of a good leader.

3.

MOTIVATION 2 Hours
3.1
Definition.
3.2
Types (Financial and non financial motives).
3.3
Conflict of motives.

4.

MORALE
1 Hour
4.1
Importance.
4.2
Development.
4.3
Measurement.

5.

HUMAN ENGINEERING.
1 Hour
5.1
Importance of human factor in industry.
5.2
Man-machine system.
5.3
Strategy for making allocation decisions.

6.

INDUSTRIAL FATIGUE AND BOREDOM.
6.1
Definition and distinction.
6.2
Psychological causes.
6.3
Objective causes.
6.4
Prevention

7.

INDUSTRIAL ACCIDENTS
2 Hours
7.1
Psychological causes.
7.2
Objective causes.
7.3
Prevention

8.

INDUSTRIAL PREJUDICE
8.1
Causes
8.2
Remedies

9.

PUBLIC RELATIONS.
9.1
Importance
9.2
Functions

10.

GUIDANCE AND COUNSELLING
10.1
Importance

2 Hours

2 Hours

2 Hours

2 Hours

10.2
10.3

Choice of job.
During service.

11.

JOB EVALUATION
2 Hours
11.1
Importance
11.2
Methods
11.3
Job satisfaction
11.4
Work simplification.

12.

INDUSTRIAL MANAGEMENT 2 Hours
12.1
Introduction
12.2
Functions of management.
12.3
Subdivisions of management
12.4
Objectives of industrial management.

13.

PERSONNEL SELECTION.
2 Hours
13.1
Recruitment of employees.
13.2
Training.
13.3
Effects of training on production and product cost.

14.

WORKING CONDITIONS.
2 Hours
14.1
Importance and consideration.
14.2
Effects on efficiency and per unit cost.

15.

TIME AND MOTION STUDY.
3 Hours
15.1
Concept and importance.
15.2
Sequence of motion study.
15.3
Principles of motion study.
15.4
Steps to time study.
15.5
Determination of operations time.

16.

QUALITY CONTROL. 2 Hours
16.1
Concept and advantages
16.2
Methods.

17.

ROLE OF FOREMAN IN MANAGEMENT.
17.1
Foreman's abilities.
17.2
Duties and functions.

2 Hours

BOOKS RECOMMENDED:
1
C.S. Meyers, Industrial Psychology, Oxford University Press, London.
2.
Smith Wakley, Psychology of Industrial Behaviors, Mc-Graw Hill, New York.
3.
Ghulam Hussain, Nizamat-e-Sanaat Aur Insani Rawabat, Ilmi Kitab
Khana, Urdu Bazar, Lahore.
4.
Andrew R. Megill, The Process of Management William M New Man.
5.
Richard N Omen, Management of Industrial Enterprises.

Develop knowledge and skill to write technical report with confidence and accuracy. 1. 2.1 Significance of speaking. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs.4 Consolidation of communique 1. Understand basic principles of good and effective business writing in commercial and industrial fields.1 Purposes of communication 1. . 3. COMMUNICATION PROCESS. INSTRUCTIONAL OBJECTIVES At the completion of this course.1 Describe brief history if industrial psychology. 2. 6 Hours 1.3 Distortions in communication 1.5 Communication flow 1.2 Verbal and non-verbal messages. Develop communication skills. 1. AIMS The course has been designed to enable the students to. the students will be able to: 1.4 Characteristics of effective oral messages.2 Communication process 1.6 Communication for self development 2. Prerequisites: The students shall already be familiar with the language concerned.3 Strategic steps of speaking. 6 Hours 2. COURSE CONTENTS 1. 2.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 2. KNOW INDUSTRIAL PSYCHOLOGY. ORAL COMMUNICATION SKILLS.

3 Types of reports. Ata-ur-Rehman Effective Business Communication & Report Writing.2 Report format. 8. INTERVIEWING SKILLS. 4. 3. Ulman J. 3.4 Questioning strategy 4. 8. Could JR. 8.1 Principles of active listening.2 Four Reading skills.2 Skills of active listening. 8.3 Types of meetings.5 Interviewing strategy. 2.1 Nature of question.7 Active participation techniques. 3. 6. GROUP COMMUNICATION.5 2.6 Running a successful meeting. 5 Hours 4.2 Characteristics of interviews. 5.3 Characteristics of a good question. QUESTIONING SKILLS.4 Types of interviews.3 Barriers to listening. 5. 3 Hours 5.2 Types of questions.5 Giving Feedback. REPORT WRITING. 2 Hours 7. 4. 4.4 Reasons of poor listening. 8.1 Significance of interviews. 5. 7. 7. 6.3 Activities in an interviewing situation 5. LISTENING SKILLS. 3.4 Selection f a group for meeting. RECOMMENDED BOOKS 1. 6. Sh.2 Planning a meeting. 3 Hours 6.6 Communication Trafficking. Oral presentation.1 Reading problems. 8. . READING COMPREHENSION. 4.N.1 Goals of report writing 6. Technical Reporting. 3 Hours 3.1 Purposes of conducting meetings. 8. 4 Hours 8.4 Report writing strategy.5 Group leadership skills.2. 5.

DEMONSTRATE READING COMPREHENSION.4 Identify the barriers to communication and methods of overcoming these barriers. 5.5 State the principles of two-way communication. 5.5 Explain the interviewing strategy.3 Identify the hazards to be avoided when asking questions.3 Identify the characteristics of effective speaking. 2.Mgm-321 BUSINESS COMMUNICATION.3 Identify barriers to active listening. 5. 3.5 7.1 State the principles of active listening. INSTRUCTIONAL OBJECTIVES 1. 2. 6. 4.2 Identify the strategy steps of speaking.6 Explain the importance of giving and receiving feed back. .6 Identify the elements of oral presentation skills. 5. UNDERSTAND THE PROCESS OF ORAL.4 Describe the types of interviews. 5.4 State the benefits of active listening.5 Identify misconceptions about communication. 2. 4. 4.1 State the benefits of two way communication.4 Identify the parts of a report and choose the parts appropriate for each type of report.2 Determine the purpose of each type of question and its application. 2. 1. 3. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.2 State the characteristics of interviews. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.6 Prepare instrument for a structured interview. 5. 2. PREPARE A REPORT OUT-LINE. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.7 Determine the impact of non-verbal communication on oral communication.2 Determine when to use an informal or formal report presentation.3 Identify the stages of planning a report. 4. 1. 4. 2. 6.4 Demonstrate questioning skills. 3.2 Identify skills of active listening. 1.1 State the significance of interviews. 6. 4. 1. 3.4 State the principles of one-way communication. 2. 6. 2.5 Demonstrate listening skills. 6.1 Identify the different types of reports.1 Identify major reading problems.3 Explain the activities in an interviewing situation.3 Explain the major communication methods used in organization. UNDERSTAND THE COMMUNICATION PROCESS. 5.1 Identify speaking situations with other peoples.1 Identify different types of questions. Draft a report outline.2 Describe a model of communication process. 1. 6. 3. 4. 7. BASED ON SUBJECT MATTER AND AUDIENCE.

Demonstrate reading comprehension. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. 8. 8.4 7.5 8. Identify basic reading skills. State methods of previewing written material.3 7.7. 8. Identify methods of concentration when reading.3 Identify problems likely to be faced at meeting and means to overcome these problems.4 Distinguish between content and process at meetings. .2 Explain responsibilities of a meeting/committee.1 State the purpose and characteristics of major types of meeting.5 Explain the key characteristics of a good group facilitator.2 7. 8. 8.

4 Prevention 7.3 Prevention 8. 2. 1. COURSE CONTENTS 1.1 Definition. 5. INDUSTRIAL PREJUDICE 8. MOTIVATION 2 Hours 3. 3. GUIDANCE AND COUNSELLING 10. HUMAN ENGINEERING. 9. 4. 6.1 Definition and types. 4.2 Psychological causes. 5. 2 Hours 2. 3. INDUSTRIAL PSYCHOLOGY. INDUSTRIAL ACCIDENTS 2 Hours 7.1 Importance 9. 1 Hour 5.1 History and definition.1 Psychological causes.2 Functions 10. 6.2 Objective causes.2 Remedies 9.1 Importance of human factor in industry.1 Definition and distinction. 6.1 Importance. 3.3 Strategy for making allocation decisions.2 Man-machine system. MORALE 1 Hour 4.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .3 Objective causes.1 Causes 8.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 6. 6.3 Qualities of a good leader. 7. 1.3 Measurement.3 Conflict of motives. PUBLIC RELATIONS.2 Types (Financial and non financial motives). 5.2 Development. INDUSTRIAL FATIGUE AND BOREDOM. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.2 Nature and scope. LEADERSHIP 1 Hour 2. 4. 7. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.

Urdu Bazar.1 Introduction 12.1 Recruitment of employees. 13. Nizamat-e-Sanaat Aur Insani Rawabat.2 Effects on efficiency and per unit cost. 13.2 Methods.4 Objectives of industrial management. 2. Smith Wakley. TIME AND MOTION STUDY. 17. 5. 12. 17.2 10. 14.3 Job satisfaction 11.3 Effects of training on production and product cost. Andrew R. 15. 14.2 Methods 11. Industrial Psychology. During service.3 Choice of job.4 Work simplification.3 Subdivisions of management 12. Meyers.10. Psychology of Industrial Behaviors. 15. 11. 13. JOB EVALUATION 2 Hours 11. Ghulam Hussain. ROLE OF FOREMAN IN MANAGEMENT. QUALITY CONTROL. INDUSTRIAL MANAGEMENT 2 Hours 12. Mc-Graw Hill. PERSONNEL SELECTION. 15. Oxford University Press. WORKING CONDITIONS. 3 Hours 15. 12.1 Concept and importance. .2 Functions of management. 15.2 Duties and functions. 2 Hours 13.1 Importance 11.1 Importance and consideration.3 Principles of motion study. 2 Hours 14.2 Training. 16.4 Steps to time study. 17. Lahore. 4. The Process of Management William M New Man. Richard N Omen.5 Determination of operations time. 3.1 Foreman's abilities. Megill. London. 2 Hours BOOKS RECOMMENDED: 1 C. 15.2 Sequence of motion study. 2 Hours 16.1 Concept and advantages 16.S. New York. Management of Industrial Enterprises. Ilmi Kitab Khana.

polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. the students will be able to: 1. Develop knowledge and skill to write technical report with confidence and accuracy. Understand basic principles of good and effective business writing in commercial and industrial fields. 3. . 2. 2. INSTRUCTIONAL OBJECTIVES At the completion of this course. Develop communication skills.1 Describe brief history if industrial psychology. 2.3 Distortions in communication 1. 2. AIMS The course has been designed to enable the students to. 6 Hours 1.3 Strategic steps of speaking. Prerequisites: The students shall already be familiar with the language concerned. COMMUNICATION PROCESS. COURSE CONTENTS 1.6 Communication for self development 2.2 Verbal and non-verbal messages.4 Characteristics of effective oral messages.1 Significance of speaking. KNOW INDUSTRIAL PSYCHOLOGY.2 Communication process 1.5 Communication flow 1. 1.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.4 Consolidation of communique 1. ORAL COMMUNICATION SKILLS. 1.1 Purposes of communication 1. 6 Hours 2.

4 Types of interviews. 5. 7. Sh.1 Nature of question. RECOMMENDED BOOKS 1.1 Principles of active listening. 3 Hours 5. GROUP COMMUNICATION. 3.4 Reasons of poor listening. Technical Reporting. 6. 6.6 Running a successful meeting. Ulman J.5 2. 4.2 Four Reading skills.N. 2 Hours 7. 8.3 Characteristics of a good question. 5. 8.1 Reading problems. 5. REPORT WRITING. Could JR. 3. 4 Hours 8. INTERVIEWING SKILLS.4 Selection f a group for meeting. 3. 7. 3 Hours 3. 8. 4. 8.3 Activities in an interviewing situation 5.1 Significance of interviews.5 Group leadership skills. 8.4 Questioning strategy 4. 8. Ata-ur-Rehman Effective Business Communication & Report Writing. 3.3 Barriers to listening. READING COMPREHENSION.6 Communication Trafficking.2 Types of questions. 2.1 Goals of report writing 6. LISTENING SKILLS.2 Planning a meeting.2 Skills of active listening.4 Report writing strategy. QUESTIONING SKILLS.2 Characteristics of interviews. 3 Hours 6.2.7 Active participation techniques.3 Types of reports.2 Report format.1 Purposes of conducting meetings.5 Interviewing strategy. 6.3 Types of meetings. 8. 4. Oral presentation. 5. .5 Giving Feedback. 5 Hours 4. 4.

4 Identify the parts of a report and choose the parts appropriate for each type of report. 1. 5. 2.1 State the significance of interviews.2 Determine the purpose of each type of question and its application. 3. 6. 5. 4.5 7.3 Identify barriers to active listening.2 State the characteristics of interviews. 1.4 Identify the barriers to communication and methods of overcoming these barriers. 6. 4. 5. 2. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.1 State the principles of active listening. 6. 3. 5.1 Identify different types of questions. 6.1 Identify major reading problems.5 Demonstrate listening skills.3 Identify the stages of planning a report. 2. 2. 4. UNDERSTAND THE COMMUNICATION PROCESS. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.4 Describe the types of interviews.6 Identify the elements of oral presentation skills.1 State the benefits of two way communication. 3. 4. 4.3 Explain the major communication methods used in organization. 5. 2.1 Identify speaking situations with other peoples.5 Explain the interviewing strategy.6 Explain the importance of giving and receiving feed back.4 State the benefits of active listening.3 Identify the hazards to be avoided when asking questions. 2.3 Identify the characteristics of effective speaking. INSTRUCTIONAL OBJECTIVES 1. 1. 5. 1. 3. 5. 3.6 Prepare instrument for a structured interview. Draft a report outline.4 Demonstrate questioning skills.2 Identify skills of active listening.2 Identify the strategy steps of speaking.4 State the principles of one-way communication. 6.Mgm-321 BUSINESS COMMUNICATION.2 Describe a model of communication process. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 4.5 State the principles of two-way communication. UNDERSTAND THE PROCESS OF ORAL. .1 Identify the different types of reports. PREPARE A REPORT OUT-LINE.7 Determine the impact of non-verbal communication on oral communication.2 Determine when to use an informal or formal report presentation. 2. 4.3 Explain the activities in an interviewing situation.5 Identify misconceptions about communication. 1. 2. DEMONSTRATE READING COMPREHENSION. 6. 7. BASED ON SUBJECT MATTER AND AUDIENCE.

3 Identify problems likely to be faced at meeting and means to overcome these problems.5 Explain the key characteristics of a good group facilitator.2 7. 8.4 7. Identify basic reading skills. 8. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. Demonstrate reading comprehension. State methods of previewing written material. 8. .7.3 7. 8.1 State the purpose and characteristics of major types of meeting. Identify methods of concentration when reading.2 Explain responsibilities of a meeting/committee.4 Distinguish between content and process at meetings.5 8. 8.

LEADERSHIP 1 Hour 2. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 4.4 Prevention 7.3 Strategy for making allocation decisions. 5.2 Psychological causes. INDUSTRIAL ACCIDENTS 2 Hours 7. 4.1 Psychological causes.1 Importance of human factor in industry. 6.2 Types (Financial and non financial motives).1 Definition and distinction. 6. MORALE 1 Hour 4. 4. 3.2 Nature and scope. GUIDANCE AND COUNSELLING 10. 9. 6.3 Prevention 8.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.3 Objective causes. 7. INDUSTRIAL PSYCHOLOGY.2 Objective causes.3 Qualities of a good leader. HUMAN ENGINEERING. 6. 1.2 Development.2 Man-machine system.2 Remedies 9. 1 Hour 5. INDUSTRIAL FATIGUE AND BOREDOM. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. INDUSTRIAL PREJUDICE 8.3 Measurement. MOTIVATION 2 Hours 3. 2 Hours 2. 3. 5.1 Definition and types.1 Definition.1 History and definition.3 Conflict of motives.1 Importance 9. 1. PUBLIC RELATIONS.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .1 Importance. 7. 6.1 Causes 8. COURSE CONTENTS 1. 5.2 Functions 10. 2. 3.

3 Effects of training on production and product cost.1 Recruitment of employees. Megill. ROLE OF FOREMAN IN MANAGEMENT.1 Foreman's abilities. Industrial Psychology. Management of Industrial Enterprises.2 Functions of management.2 Methods 11. 15.1 Introduction 12. The Process of Management William M New Man. 5.3 Principles of motion study. Smith Wakley. 3. 13.2 10.2 Training. Nizamat-e-Sanaat Aur Insani Rawabat. 3 Hours 15. Richard N Omen. 15. Oxford University Press. . 12. QUALITY CONTROL. Lahore.S. Psychology of Industrial Behaviors. New York. 2 Hours 16. During service.1 Importance 11. 14.5 Determination of operations time. Urdu Bazar. Ghulam Hussain. London. 17. 16.3 Job satisfaction 11.1 Importance and consideration.4 Steps to time study. Ilmi Kitab Khana.4 Work simplification. 17.2 Methods. 17. TIME AND MOTION STUDY.3 Subdivisions of management 12.3 Choice of job. Meyers. 2.2 Sequence of motion study. 2 Hours 13. JOB EVALUATION 2 Hours 11. PERSONNEL SELECTION.1 Concept and importance.4 Objectives of industrial management.2 Effects on efficiency and per unit cost.10. 12.1 Concept and advantages 16. 15. Mc-Graw Hill. 15.2 Duties and functions. 4. 2 Hours 14. WORKING CONDITIONS. 13. 14. 11. Andrew R. INDUSTRIAL MANAGEMENT 2 Hours 12. 13. 15. 2 Hours BOOKS RECOMMENDED: 1 C.

4 Characteristics of effective oral messages. COURSE CONTENTS 1.3 Distortions in communication 1. 1. the students will be able to: 1.1 Significance of speaking. 2. INSTRUCTIONAL OBJECTIVES At the completion of this course.3 Strategic steps of speaking. Develop communication skills.2 Communication process 1. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs.4 Consolidation of communique 1. 2. 2. 1.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.5 Communication flow 1. KNOW INDUSTRIAL PSYCHOLOGY. AIMS The course has been designed to enable the students to. 3. ORAL COMMUNICATION SKILLS. 2. Develop knowledge and skill to write technical report with confidence and accuracy.1 Purposes of communication 1. Understand basic principles of good and effective business writing in commercial and industrial fields. 6 Hours 2.1 Describe brief history if industrial psychology.2 Verbal and non-verbal messages. 6 Hours 1. Prerequisites: The students shall already be familiar with the language concerned. . COMMUNICATION PROCESS.6 Communication for self development 2.

Could JR. 8. 5. 4.3 Types of reports.1 Significance of interviews. .7 Active participation techniques. REPORT WRITING. Ulman J.6 Communication Trafficking. LISTENING SKILLS. 3 Hours 6. 4.4 Types of interviews. 6.2. QUESTIONING SKILLS. 8. 8. 5. 3.2 Report format.1 Nature of question. 7. 4. 5 Hours 4.5 2.2 Characteristics of interviews.3 Activities in an interviewing situation 5. READING COMPREHENSION.3 Types of meetings.6 Running a successful meeting. 3 Hours 5. 2 Hours 7.5 Group leadership skills. 6.5 Interviewing strategy.1 Goals of report writing 6. 5. 7.4 Report writing strategy. Oral presentation.4 Questioning strategy 4. 3. Sh.N. 5.4 Selection f a group for meeting. 4 Hours 8.4 Reasons of poor listening.1 Principles of active listening. 2. INTERVIEWING SKILLS.3 Barriers to listening.2 Types of questions. 3. Technical Reporting.2 Four Reading skills. 8. 8. Ata-ur-Rehman Effective Business Communication & Report Writing. 8.1 Purposes of conducting meetings. GROUP COMMUNICATION. 6. 3.1 Reading problems. RECOMMENDED BOOKS 1. 4.5 Giving Feedback.2 Skills of active listening.2 Planning a meeting. 3 Hours 3.3 Characteristics of a good question. 8.

6.2 Identify skills of active listening. 3.3 Explain the major communication methods used in organization.4 State the benefits of active listening. 2. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.4 Identify the barriers to communication and methods of overcoming these barriers. 1. 2.1 State the significance of interviews. 1.3 Identify the stages of planning a report. 5. 4. PREPARE A REPORT OUT-LINE. 2. 4.7 Determine the impact of non-verbal communication on oral communication. 3.2 Identify the strategy steps of speaking.6 Identify the elements of oral presentation skills.2 Determine when to use an informal or formal report presentation. 5.3 Identify barriers to active listening.1 Identify the different types of reports.6 Explain the importance of giving and receiving feed back. 2. .1 State the principles of active listening. 5. BASED ON SUBJECT MATTER AND AUDIENCE. 2. 5. Draft a report outline.4 State the principles of one-way communication.4 Describe the types of interviews. 3. 5. 4. UNDERSTAND THE PROCESS OF ORAL. 4. 4.5 Identify misconceptions about communication.4 Identify the parts of a report and choose the parts appropriate for each type of report. UNDERSTAND THE COMMUNICATION PROCESS. 4. 2. 6. 3.5 Explain the interviewing strategy.5 7. 6. 5. 6. 3.5 State the principles of two-way communication. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 1.4 Demonstrate questioning skills. 4.Mgm-321 BUSINESS COMMUNICATION.3 Identify the characteristics of effective speaking.1 Identify major reading problems. 1. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 5.5 Demonstrate listening skills. 6. 1.2 State the characteristics of interviews.3 Identify the hazards to be avoided when asking questions.3 Explain the activities in an interviewing situation.2 Determine the purpose of each type of question and its application.1 Identify speaking situations with other peoples. 2.6 Prepare instrument for a structured interview. DEMONSTRATE READING COMPREHENSION. 7. 2.2 Describe a model of communication process. INSTRUCTIONAL OBJECTIVES 1.1 Identify different types of questions.1 State the benefits of two way communication. 6.

UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. Demonstrate reading comprehension.5 8.3 Identify problems likely to be faced at meeting and means to overcome these problems. State methods of previewing written material. 8. 8.5 Explain the key characteristics of a good group facilitator. Identify methods of concentration when reading. Identify basic reading skills.3 7. 8. 8.4 7.2 Explain responsibilities of a meeting/committee.4 Distinguish between content and process at meetings. .7.1 State the purpose and characteristics of major types of meeting.2 7. 8.

INDUSTRIAL PSYCHOLOGY. 2. 6. 6.2 Man-machine system. LEADERSHIP 1 Hour 2.2 Functions 10. MOTIVATION 2 Hours 3.1 Importance 9.1 Definition and types. 7.3 Qualities of a good leader.3 Measurement.2 Types (Financial and non financial motives).2 Development. 1. 5.1 Causes 8.1 Definition.2 Objective causes.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .2 Remedies 9.1 Importance of human factor in industry.1 History and definition. GUIDANCE AND COUNSELLING 10. 4. COURSE CONTENTS 1.3 Objective causes.1 Psychological causes.1 Importance. 2 Hours 2. 4. 6. HUMAN ENGINEERING. INDUSTRIAL PREJUDICE 8. 3. 6. 1. MORALE 1 Hour 4. INDUSTRIAL ACCIDENTS 2 Hours 7. 6. 3. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. 4.3 Strategy for making allocation decisions. 3.1 Definition and distinction. 5. PUBLIC RELATIONS.3 Conflict of motives. 9. 5.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.3 Prevention 8.2 Nature and scope. INDUSTRIAL FATIGUE AND BOREDOM.2 Psychological causes.4 Prevention 7. 1 Hour 5. 7. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.

13. 12. Industrial Psychology.1 Importance 11.S. 15. 17.4 Work simplification.3 Job satisfaction 11. Management of Industrial Enterprises. 3. 2 Hours BOOKS RECOMMENDED: 1 C. 13. Psychology of Industrial Behaviors. Lahore. The Process of Management William M New Man. 5. 4. 17.1 Foreman's abilities. During service.2 Methods.4 Steps to time study. New York. Megill.2 Duties and functions. London. Oxford University Press.2 Sequence of motion study. Andrew R. 15. 2 Hours 14.3 Effects of training on production and product cost. PERSONNEL SELECTION. 17. 14.10. ROLE OF FOREMAN IN MANAGEMENT.4 Objectives of industrial management. 15. .2 10. TIME AND MOTION STUDY.1 Concept and importance. JOB EVALUATION 2 Hours 11. WORKING CONDITIONS. Mc-Graw Hill. Richard N Omen. 2. 2 Hours 16.1 Importance and consideration.1 Recruitment of employees. Ghulam Hussain. 2 Hours 13. 15.2 Functions of management.3 Subdivisions of management 12. INDUSTRIAL MANAGEMENT 2 Hours 12. Ilmi Kitab Khana. Urdu Bazar.1 Introduction 12.3 Principles of motion study. Meyers. 3 Hours 15.2 Effects on efficiency and per unit cost. 13. 16.3 Choice of job. Smith Wakley.2 Training. 12.2 Methods 11.1 Concept and advantages 16. Nizamat-e-Sanaat Aur Insani Rawabat. QUALITY CONTROL. 15. 11. 14.5 Determination of operations time.

INSTRUCTIONAL OBJECTIVES At the completion of this course. 6 Hours 2. Prerequisites: The students shall already be familiar with the language concerned. the students will be able to: 1. Develop knowledge and skill to write technical report with confidence and accuracy. ORAL COMMUNICATION SKILLS. 3.4 Characteristics of effective oral messages. COURSE CONTENTS 1. AIMS The course has been designed to enable the students to.2 Communication process 1. 2. 2.1 Describe brief history if industrial psychology.4 Consolidation of communique 1. 1.2 Verbal and non-verbal messages. COMMUNICATION PROCESS. .3 Distortions in communication 1. 6 Hours 1.3 Strategic steps of speaking. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs.6 Communication for self development 2.1 Purposes of communication 1. 2.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.1 Significance of speaking. 1. KNOW INDUSTRIAL PSYCHOLOGY. Understand basic principles of good and effective business writing in commercial and industrial fields.5 Communication flow 1. Develop communication skills. 2.

4.5 Interviewing strategy.4 Questioning strategy 4. 3.5 Group leadership skills.1 Reading problems.2 Report format. 8. Oral presentation. Sh.2 Planning a meeting.2. 8. QUESTIONING SKILLS. 4.4 Report writing strategy. 2 Hours 7.2 Skills of active listening. GROUP COMMUNICATION. 3 Hours 3.6 Running a successful meeting. 4.6 Communication Trafficking. 4 Hours 8.5 2. RECOMMENDED BOOKS 1. 8. 8.1 Goals of report writing 6.4 Types of interviews. 5. 3. 8. 5.3 Activities in an interviewing situation 5. .1 Nature of question. 7.5 Giving Feedback. 6.7 Active participation techniques.1 Principles of active listening. READING COMPREHENSION.3 Characteristics of a good question. 2.1 Significance of interviews. 3 Hours 6. 5 Hours 4.3 Barriers to listening.2 Four Reading skills. INTERVIEWING SKILLS. 7. REPORT WRITING. 8.4 Reasons of poor listening. 3 Hours 5. Ata-ur-Rehman Effective Business Communication & Report Writing.3 Types of meetings.4 Selection f a group for meeting. 3.3 Types of reports.1 Purposes of conducting meetings.2 Characteristics of interviews. Ulman J. Technical Reporting. 6. 5. 6.N. Could JR. 4.2 Types of questions. 3. 8. LISTENING SKILLS. 5.

PREPARE A REPORT OUT-LINE. 3. 6.6 Identify the elements of oral presentation skills. 3.2 Determine when to use an informal or formal report presentation.6 Prepare instrument for a structured interview. 1. BASED ON SUBJECT MATTER AND AUDIENCE.4 State the principles of one-way communication.2 Describe a model of communication process.4 Describe the types of interviews. 6. 1.1 Identify speaking situations with other peoples. UNDERSTAND THE PROCESS OF ORAL. . Draft a report outline.2 Determine the purpose of each type of question and its application. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 3. 4. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.4 Demonstrate questioning skills.4 Identify the barriers to communication and methods of overcoming these barriers. DEMONSTRATE READING COMPREHENSION. 6. 2.5 7.4 State the benefits of active listening.3 Identify barriers to active listening. 4. 4. 5.7 Determine the impact of non-verbal communication on oral communication. 2. 2. 5. 6. 4.3 Explain the activities in an interviewing situation.5 Explain the interviewing strategy.1 State the benefits of two way communication. 2.2 State the characteristics of interviews.3 Explain the major communication methods used in organization.4 Identify the parts of a report and choose the parts appropriate for each type of report. 3. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.1 Identify different types of questions.Mgm-321 BUSINESS COMMUNICATION.1 Identify the different types of reports. INSTRUCTIONAL OBJECTIVES 1. 5.6 Explain the importance of giving and receiving feed back. 5. 5.5 State the principles of two-way communication. 4.3 Identify the characteristics of effective speaking.2 Identify the strategy steps of speaking.1 State the significance of interviews. 5. 5. 4. 3. 2.3 Identify the hazards to be avoided when asking questions.3 Identify the stages of planning a report. UNDERSTAND THE COMMUNICATION PROCESS.5 Identify misconceptions about communication. 1. 2. 4. 2. 7. 6.2 Identify skills of active listening.5 Demonstrate listening skills. 2.1 Identify major reading problems. 6. 1. 1.1 State the principles of active listening.

5 8. Identify methods of concentration when reading. .2 Explain responsibilities of a meeting/committee. State methods of previewing written material.3 Identify problems likely to be faced at meeting and means to overcome these problems. 8. 8.3 7.2 7. 8.1 State the purpose and characteristics of major types of meeting.4 7. 8.4 Distinguish between content and process at meetings.7.5 Explain the key characteristics of a good group facilitator. 8. Demonstrate reading comprehension. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. Identify basic reading skills.

3. INDUSTRIAL ACCIDENTS 2 Hours 7. 1 Hour 5.1 Definition and distinction.3 Objective causes. 6. 7. 6. MOTIVATION 2 Hours 3.2 Development. 6. 2. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. MORALE 1 Hour 4.1 Definition and types.1 History and definition.1 Psychological causes. 5. 4. 5.3 Strategy for making allocation decisions. COURSE CONTENTS 1. LEADERSHIP 1 Hour 2. GUIDANCE AND COUNSELLING 10.2 Functions 10.2 Psychological causes.4 Prevention 7. 3. 6. 2 Hours 2.3 Qualities of a good leader.1 Causes 8.3 Conflict of motives. PUBLIC RELATIONS. 4.1 Importance of human factor in industry. 5.3 Measurement. 1. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. INDUSTRIAL PREJUDICE 8. INDUSTRIAL FATIGUE AND BOREDOM.1 Importance 9. 9.3 Prevention 8.1 Definition.2 Man-machine system.2 Types (Financial and non financial motives). HUMAN ENGINEERING.1 Importance.2 Nature and scope. 4. 1.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 6.2 Objective causes.2 Remedies 9. 7. INDUSTRIAL PSYCHOLOGY. 3.

INDUSTRIAL MANAGEMENT 2 Hours 12. Meyers. The Process of Management William M New Man. Lahore. 3.1 Foreman's abilities. 2 Hours 14.S.3 Choice of job.1 Introduction 12. Mc-Graw Hill.1 Importance and consideration. During service. JOB EVALUATION 2 Hours 11. PERSONNEL SELECTION.3 Job satisfaction 11.2 Training.2 10. 3 Hours 15.4 Objectives of industrial management.2 Functions of management. 15. 2. 15. Richard N Omen.5 Determination of operations time. 13. 2 Hours 16. London. Industrial Psychology. 14. 4. 15.2 Duties and functions. . Ghulam Hussain.4 Work simplification. 12. 17. Oxford University Press. Urdu Bazar. 17.2 Methods 11. Megill.4 Steps to time study. 11. WORKING CONDITIONS. 2 Hours 13. Nizamat-e-Sanaat Aur Insani Rawabat.1 Importance 11.1 Concept and importance. 14. Ilmi Kitab Khana.10. ROLE OF FOREMAN IN MANAGEMENT. Management of Industrial Enterprises. 2 Hours BOOKS RECOMMENDED: 1 C.3 Subdivisions of management 12. 15. 15. 16.1 Concept and advantages 16. Andrew R.1 Recruitment of employees. 17. 12.3 Principles of motion study. QUALITY CONTROL. 13.2 Methods. Psychology of Industrial Behaviors. TIME AND MOTION STUDY. 13. New York. 5.2 Effects on efficiency and per unit cost.2 Sequence of motion study.3 Effects of training on production and product cost. Smith Wakley.

2. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. 2.3 Strategic steps of speaking. Understand basic principles of good and effective business writing in commercial and industrial fields. KNOW INDUSTRIAL PSYCHOLOGY.6 Communication for self development 2. 6 Hours 1. ORAL COMMUNICATION SKILLS.1 Describe brief history if industrial psychology. Prerequisites: The students shall already be familiar with the language concerned.1 Purposes of communication 1.5 Communication flow 1. 3.4 Consolidation of communique 1. Develop knowledge and skill to write technical report with confidence and accuracy.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.3 Distortions in communication 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. COMMUNICATION PROCESS. 2. Develop communication skills. COURSE CONTENTS 1. the students will be able to: 1. AIMS The course has been designed to enable the students to. 2.2 Communication process 1. . 1. 6 Hours 2.1 Significance of speaking.4 Characteristics of effective oral messages.2 Verbal and non-verbal messages. 1.

7 Active participation techniques. 8.2 Planning a meeting. 5.5 Group leadership skills.1 Significance of interviews.2.5 2.4 Types of interviews.1 Principles of active listening. 5. QUESTIONING SKILLS.4 Selection f a group for meeting.4 Questioning strategy 4. 4. 3. 3. 3 Hours 6. Ulman J.N.3 Barriers to listening. 2 Hours 7.6 Running a successful meeting. 5 Hours 4. 8. 4. .4 Report writing strategy.1 Goals of report writing 6. 3. LISTENING SKILLS. Technical Reporting.6 Communication Trafficking. 7. 4. 7. 5.5 Giving Feedback. GROUP COMMUNICATION.3 Characteristics of a good question.4 Reasons of poor listening. Sh. 3 Hours 5. 8.3 Types of meetings. 8.2 Skills of active listening.2 Four Reading skills. 3. 6. READING COMPREHENSION. 2. 8.1 Purposes of conducting meetings.3 Types of reports. 6. Ata-ur-Rehman Effective Business Communication & Report Writing. 3 Hours 3.1 Nature of question. Oral presentation.1 Reading problems. RECOMMENDED BOOKS 1. 5. 4 Hours 8. 4. 8. REPORT WRITING. 6.2 Report format. 8. INTERVIEWING SKILLS. Could JR.2 Characteristics of interviews.5 Interviewing strategy.3 Activities in an interviewing situation 5.2 Types of questions.

4 Demonstrate questioning skills. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. 1.1 Identify the different types of reports.3 Identify barriers to active listening. UNDERSTAND THE COMMUNICATION PROCESS. 3.5 Demonstrate listening skills. Draft a report outline.3 Identify the stages of planning a report. 6.1 State the benefits of two way communication. 1. 2. UNDERSTAND THE PROCESS OF ORAL.6 Explain the importance of giving and receiving feed back.2 State the characteristics of interviews. 3.1 Identify different types of questions.Mgm-321 BUSINESS COMMUNICATION. . DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 4.6 Identify the elements of oral presentation skills. INSTRUCTIONAL OBJECTIVES 1. PREPARE A REPORT OUT-LINE. 3. 5. 6.2 Determine the purpose of each type of question and its application.3 Identify the hazards to be avoided when asking questions. 4.5 Explain the interviewing strategy. 2. 6. 4. 5. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 5. 1. 1.1 Identify major reading problems. 3. 5. 4.2 Determine when to use an informal or formal report presentation. 2.4 Identify the parts of a report and choose the parts appropriate for each type of report.1 State the significance of interviews.3 Explain the activities in an interviewing situation.4 Describe the types of interviews.2 Identify the strategy steps of speaking. 3.3 Identify the characteristics of effective speaking.1 Identify speaking situations with other peoples.7 Determine the impact of non-verbal communication on oral communication. 2. 4. 6. 5.6 Prepare instrument for a structured interview. 4.4 State the principles of one-way communication. 1. 2.4 Identify the barriers to communication and methods of overcoming these barriers.5 Identify misconceptions about communication.1 State the principles of active listening. 5.2 Describe a model of communication process.4 State the benefits of active listening. DEMONSTRATE READING COMPREHENSION. 4.5 7. 7. 6. 2. 6.3 Explain the major communication methods used in organization.2 Identify skills of active listening. 5. 2.5 State the principles of two-way communication. BASED ON SUBJECT MATTER AND AUDIENCE. 2.

1 State the purpose and characteristics of major types of meeting. 8. 8. Identify basic reading skills. .7.3 7.5 8.4 Distinguish between content and process at meetings.3 Identify problems likely to be faced at meeting and means to overcome these problems. State methods of previewing written material. Identify methods of concentration when reading.4 7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. 8. Demonstrate reading comprehension.2 Explain responsibilities of a meeting/committee.2 7. 8.5 Explain the key characteristics of a good group facilitator. 8.

2 Hours 2.2 Objective causes.2 Development. INDUSTRIAL PSYCHOLOGY.3 Prevention 8. 1. 3. 6.3 Strategy for making allocation decisions. 6. 5.2 Functions 10. 3.1 Importance of human factor in industry.1 Causes 8. 9. HUMAN ENGINEERING. INDUSTRIAL ACCIDENTS 2 Hours 7.2 Types (Financial and non financial motives).4 Prevention 7. 4.1 Definition and types. 6.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. PUBLIC RELATIONS. 2.2 Psychological causes.1 Importance. 3.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . INDUSTRIAL PREJUDICE 8. MOTIVATION 2 Hours 3. 4. 1.1 Importance 9. MORALE 1 Hour 4. INDUSTRIAL FATIGUE AND BOREDOM. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.2 Nature and scope.1 Definition.1 History and definition.2 Remedies 9. 5.2 Man-machine system. 7. GUIDANCE AND COUNSELLING 10. LEADERSHIP 1 Hour 2. 5. 6.3 Objective causes.1 Psychological causes.3 Qualities of a good leader.1 Definition and distinction. 6. 4. 1 Hour 5.3 Conflict of motives. COURSE CONTENTS 1. 7.3 Measurement.

The Process of Management William M New Man. 2 Hours 13. 13. 14.3 Job satisfaction 11. ROLE OF FOREMAN IN MANAGEMENT. 15. Ilmi Kitab Khana. 2 Hours 16. 2.S.3 Subdivisions of management 12.2 Duties and functions. 15. 12. Lahore.3 Principles of motion study. 4. 17. 15.5 Determination of operations time. Smith Wakley.1 Concept and importance. INDUSTRIAL MANAGEMENT 2 Hours 12. 3 Hours 15. 13.10.3 Effects of training on production and product cost. 17. Psychology of Industrial Behaviors. During service. QUALITY CONTROL.4 Work simplification.2 10. Mc-Graw Hill. Ghulam Hussain. Nizamat-e-Sanaat Aur Insani Rawabat. Industrial Psychology. Megill.4 Steps to time study. . 15. 11.1 Concept and advantages 16. Urdu Bazar. 13.4 Objectives of industrial management. Andrew R.2 Functions of management.2 Effects on efficiency and per unit cost. Richard N Omen. 12.1 Importance 11.2 Training. Management of Industrial Enterprises. 3. 14. London. JOB EVALUATION 2 Hours 11.2 Methods 11.2 Methods.1 Recruitment of employees. 15. PERSONNEL SELECTION. TIME AND MOTION STUDY. 17. Meyers.1 Importance and consideration.1 Introduction 12. 16.3 Choice of job. New York.2 Sequence of motion study. 2 Hours 14. WORKING CONDITIONS. Oxford University Press.1 Foreman's abilities. 2 Hours BOOKS RECOMMENDED: 1 C. 5.

COMMUNICATION PROCESS. Prerequisites: The students shall already be familiar with the language concerned. 6 Hours 1.1 Describe brief history if industrial psychology. the students will be able to: 1. 2. KNOW INDUSTRIAL PSYCHOLOGY.4 Consolidation of communique 1.3 Strategic steps of speaking. 2.2 Verbal and non-verbal messages. 2. COURSE CONTENTS 1.5 Communication flow 1. Understand basic principles of good and effective business writing in commercial and industrial fields. Develop knowledge and skill to write technical report with confidence and accuracy. . polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs.2 Communication process 1. INSTRUCTIONAL OBJECTIVES At the completion of this course.1 Significance of speaking.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.1 Purposes of communication 1.4 Characteristics of effective oral messages. 3. ORAL COMMUNICATION SKILLS. 1.3 Distortions in communication 1. 2. AIMS The course has been designed to enable the students to.6 Communication for self development 2. 1. 6 Hours 2. Develop communication skills.

8.6 Running a successful meeting. 8.2. 5 Hours 4. 6.5 Group leadership skills.2 Four Reading skills. 5. 7. 5.3 Types of reports.N. Oral presentation. 8.6 Communication Trafficking.5 2. GROUP COMMUNICATION.1 Reading problems.2 Characteristics of interviews. 6.5 Giving Feedback. Could JR. Technical Reporting. 3 Hours 6. 7.4 Questioning strategy 4.1 Purposes of conducting meetings. 3. 3. 6. 4. .7 Active participation techniques. 4.3 Characteristics of a good question. 4 Hours 8.3 Activities in an interviewing situation 5. QUESTIONING SKILLS.2 Report format.3 Barriers to listening. 5. READING COMPREHENSION. 3 Hours 5.4 Selection f a group for meeting.4 Reasons of poor listening. 3.4 Report writing strategy. 8. 8. Ata-ur-Rehman Effective Business Communication & Report Writing.1 Goals of report writing 6. LISTENING SKILLS.2 Types of questions. 4. REPORT WRITING. 2. Sh. INTERVIEWING SKILLS. 3.3 Types of meetings. 3 Hours 3.1 Principles of active listening.5 Interviewing strategy.2 Skills of active listening. 2 Hours 7. 5.1 Nature of question.1 Significance of interviews. RECOMMENDED BOOKS 1. 4. 8.4 Types of interviews. 8.2 Planning a meeting. Ulman J.

1 State the significance of interviews. 5.4 Demonstrate questioning skills. 1.1 Identify different types of questions. 5.2 Determine when to use an informal or formal report presentation. 7.6 Prepare instrument for a structured interview.2 Identify the strategy steps of speaking.1 Identify major reading problems. 3. 2. 4. 5.4 Describe the types of interviews. 3. 1. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview.1 State the benefits of two way communication.1 Identify the different types of reports. UNDERSTAND THE COMMUNICATION PROCESS. 2. 2. .5 Demonstrate listening skills.4 Identify the barriers to communication and methods of overcoming these barriers. UNDERSTAND THE PROCESS OF ORAL.5 State the principles of two-way communication.7 Determine the impact of non-verbal communication on oral communication. 3. 4.3 Identify barriers to active listening. 5.5 Identify misconceptions about communication.6 Identify the elements of oral presentation skills. 2.4 Identify the parts of a report and choose the parts appropriate for each type of report. PREPARE A REPORT OUT-LINE.2 Describe a model of communication process. 5.2 State the characteristics of interviews. BASED ON SUBJECT MATTER AND AUDIENCE. 6. 1. 1. 2. 2. 3. 4. 6.1 State the principles of active listening. 3. 6. 2.3 Explain the major communication methods used in organization. 4.Mgm-321 BUSINESS COMMUNICATION. 2. INSTRUCTIONAL OBJECTIVES 1. 5. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 1. 5.4 State the benefits of active listening.6 Explain the importance of giving and receiving feed back. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS. Draft a report outline.5 Explain the interviewing strategy. 6. 4.3 Identify the characteristics of effective speaking. 4. 6.2 Identify skills of active listening.3 Explain the activities in an interviewing situation.2 Determine the purpose of each type of question and its application. DEMONSTRATE READING COMPREHENSION.5 7.1 Identify speaking situations with other peoples. 4. 6.3 Identify the hazards to be avoided when asking questions.4 State the principles of one-way communication.3 Identify the stages of planning a report.

Identify methods of concentration when reading. 8. 8.3 Identify problems likely to be faced at meeting and means to overcome these problems. 8.3 7.7.5 8. Demonstrate reading comprehension. Identify basic reading skills.4 Distinguish between content and process at meetings.5 Explain the key characteristics of a good group facilitator.1 State the purpose and characteristics of major types of meeting. 8.2 7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. . State methods of previewing written material.2 Explain responsibilities of a meeting/committee.4 7. 8.

3 Objective causes. 6. INDUSTRIAL FATIGUE AND BOREDOM. INDUSTRIAL PSYCHOLOGY. PUBLIC RELATIONS.2 Types (Financial and non financial motives).2 Psychological causes. 1. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.2 Functions 10.3 Prevention 8.1 Definition.1 Definition and distinction. 3. HUMAN ENGINEERING. 6. 1 Hour 5.3 Qualities of a good leader. 5.3 Conflict of motives.2 Nature and scope. 4. 6.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .3 Measurement. 7.2 Objective causes.3 Strategy for making allocation decisions.1 Importance. 6. 7. 1. 4.1 Causes 8. 3. GUIDANCE AND COUNSELLING 10.1 Definition and types.1 Psychological causes. 5. LEADERSHIP 1 Hour 2. 9. INDUSTRIAL PREJUDICE 8. INDUSTRIAL ACCIDENTS 2 Hours 7.1 History and definition. 2 Hours 2.1 Importance of human factor in industry. 3.2 Remedies 9.4 Prevention 7. MOTIVATION 2 Hours 3. 6.2 Development. 4.2 Man-machine system.1 Importance 9. MORALE 1 Hour 4.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 5. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. 2. COURSE CONTENTS 1.

TIME AND MOTION STUDY.2 Training. Lahore. 2 Hours BOOKS RECOMMENDED: 1 C. 17. 2 Hours 14. .4 Steps to time study.1 Foreman's abilities.3 Principles of motion study. 2 Hours 16. Andrew R. Urdu Bazar.5 Determination of operations time. Ghulam Hussain.1 Recruitment of employees. 16.S. 2 Hours 13. ROLE OF FOREMAN IN MANAGEMENT. London. 13. Mc-Graw Hill.1 Introduction 12. Megill. 17. Management of Industrial Enterprises. 13. 12. 4. The Process of Management William M New Man.2 Methods.2 Methods 11.2 Functions of management.2 Duties and functions. 3 Hours 15. Smith Wakley. WORKING CONDITIONS.10.3 Job satisfaction 11.1 Concept and importance.1 Importance 11. 14.3 Choice of job. 5.2 Sequence of motion study.4 Objectives of industrial management.1 Importance and consideration. During service. Oxford University Press. 12. 15. INDUSTRIAL MANAGEMENT 2 Hours 12.4 Work simplification. 17. Psychology of Industrial Behaviors. 11. Ilmi Kitab Khana. 15. 13. Industrial Psychology. QUALITY CONTROL. Nizamat-e-Sanaat Aur Insani Rawabat. 15. PERSONNEL SELECTION. JOB EVALUATION 2 Hours 11. 15. 14. Richard N Omen. New York.3 Effects of training on production and product cost.2 10. 15. 3. 2.1 Concept and advantages 16. Meyers.2 Effects on efficiency and per unit cost.3 Subdivisions of management 12.

Mgm-311

INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.

INSTRUCTIONAL OBJECTIVES
At the completion of this course, the students will be able to:
1.

KNOW INDUSTRIAL PSYCHOLOGY.
1.1
Describe brief history if industrial psychology.

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BUSINESS COMMUNICATION
T

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Total contact hours
Theory 32 Hrs.
Prerequisites:

The students shall already be familiar with the language concerned.

AIMS

The course has been designed to enable the students to.
1.
Develop communication skills.
2.
Understand basic principles of good and effective business writing in commercial
and industrial fields.
3.
Develop knowledge and skill to write technical report with confidence and
accuracy.
COURSE CONTENTS
1.

COMMUNICATION PROCESS. 6 Hours
1.1
Purposes of communication
1.2
Communication process
1.3
Distortions in communication
1.4
Consolidation of communique
1.5
Communication flow
1.6
Communication for self development

2.

ORAL COMMUNICATION SKILLS.
6 Hours
2.1
Significance of speaking.
2.2
Verbal and non-verbal messages.
2.3
Strategic steps of speaking.
2.4
Characteristics of effective oral messages.

2.5
2.6

Communication Trafficking.
Oral presentation.

3.

QUESTIONING SKILLS.
3 Hours
3.1
Nature of question.
3.2
Types of questions.
3.3
Characteristics of a good question.
3.4
Questioning strategy

4.

LISTENING SKILLS.
5 Hours
4.1
Principles of active listening.
4.2
Skills of active listening.
4.3
Barriers to listening.
4.4
Reasons of poor listening.
4.5
Giving Feedback.

5.

INTERVIEWING SKILLS.
3 Hours
5.1
Significance of interviews.
5.2
Characteristics of interviews.
5.3
Activities in an interviewing situation
5.4
Types of interviews.
5.5
Interviewing strategy.

6.

REPORT WRITING.
3 Hours
6.1
Goals of report writing
6.2
Report format.
6.3
Types of reports.
6.4
Report writing strategy.

7.

READING COMPREHENSION. 2 Hours
7.1
Reading problems.
7.2
Four Reading skills.

8.

GROUP COMMUNICATION.
4 Hours
8.1
Purposes of conducting meetings.
8.2
Planning a meeting.
8.3
Types of meetings.
8.4
Selection f a group for meeting.
8.5
Group leadership skills.
8.6
Running a successful meeting.
8.7
Active participation techniques.

RECOMMENDED BOOKS
1.
Sh. Ata-ur-Rehman Effective Business Communication & Report Writing.
2.
Ulman J.N. Could JR. Technical Reporting.

Mgm-321

BUSINESS COMMUNICATION.

INSTRUCTIONAL OBJECTIVES
1.

UNDERSTAND THE COMMUNICATION PROCESS.
1.1
State the benefits of two way communication.
1.2
Describe a model of communication process.
1.3
Explain the major communication methods used in organization.
1.4
Identify the barriers to communication and methods of overcoming these barriers.
1.5
Identify misconceptions about communication.

2.

UNDERSTAND THE PROCESS OF ORAL.
2.1
Identify speaking situations with other peoples.
2.2
Identify the strategy steps of speaking.
2.3
Identify the characteristics of effective speaking.
2.4
State the principles of one-way communication.
2.5
State the principles of two-way communication.
2.6
Identify the elements of oral presentation skills.
2.7
Determine the impact of non-verbal communication on oral communication.

3.
DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY
INFORMATION IN THE ORAL COMMUNICATION PROCESS.
3.1
Identify different types of questions.
3.2
Determine the purpose of each type of question and its application.
3.3
Identify the hazards to be avoided when asking questions.
3.4
Demonstrate questioning skills.
4.
DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL
COMMUNICATION PROCESS.
4.1
State the principles of active listening.
4.2
Identify skills of active listening.
4.3
Identify barriers to active listening.
4.4
State the benefits of active listening.
4.5
Demonstrate listening skills.
4.6
Explain the importance of giving and receiving feed back.
5.
Determine the appropriate interview type for the specific work-related situation and
conduct a work-related interview.
5.1
State the significance of interviews.
5.2
State the characteristics of interviews.
5.3
Explain the activities in an interviewing situation.
5.4
Describe the types of interviews.
5.5
Explain the interviewing strategy.
5.6
Prepare instrument for a structured interview.
6.

PREPARE A REPORT OUT-LINE, BASED ON SUBJECT MATTER AND AUDIENCE.
6.1
Identify the different types of reports.
6.2
Determine when to use an informal or formal report presentation.
6.3
Identify the stages of planning a report.
6.4
Identify the parts of a report and choose the parts appropriate for each type of

report.
6.5
7.

Draft a report outline.

DEMONSTRATE READING COMPREHENSION.
7.1
Identify major reading problems.

5 Explain the key characteristics of a good group facilitator.7. 8. Identify basic reading skills.4 7.5 8. Identify methods of concentration when reading. Demonstrate reading comprehension.4 Distinguish between content and process at meetings. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. State methods of previewing written material. 8. 8.2 Explain responsibilities of a meeting/committee.3 Identify problems likely to be faced at meeting and means to overcome these problems.3 7.1 State the purpose and characteristics of major types of meeting. . 8. 8.2 7.

1 Hour 5. 5. INDUSTRIAL PSYCHOLOGY. 6.3 Conflict of motives. 7. 6.3 Prevention 8.1 Definition and distinction. 3.3 Qualities of a good leader. GUIDANCE AND COUNSELLING 10.1 Causes 8. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.2 Functions 10.1 Psychological causes. 5. 6.1 Definition and types.2 Remedies 9. COURSE CONTENTS 1.2 Objective causes. 1.4 Prevention 7. 5.3 Objective causes. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems.3 Measurement. MORALE 1 Hour 4.1 Importance. 7. 6. INDUSTRIAL FATIGUE AND BOREDOM.1 Importance of human factor in industry. MOTIVATION 2 Hours 3. 9. 2.1 Importance 9.2 Man-machine system.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours .2 Types (Financial and non financial motives). INDUSTRIAL PREJUDICE 8. 3. LEADERSHIP 1 Hour 2. 4.2 Development.1 History and definition. 4. 1. PUBLIC RELATIONS. INDUSTRIAL ACCIDENTS 2 Hours 7. 2 Hours 2.2 Nature and scope. HUMAN ENGINEERING.2 Psychological causes. 3.3 Strategy for making allocation decisions. 6. 4.1 Definition.

Industrial Psychology. 3. Megill.2 Functions of management.4 Objectives of industrial management. New York. 13. London.2 Methods.3 Subdivisions of management 12. 15.S. QUALITY CONTROL.3 Choice of job. PERSONNEL SELECTION.2 Effects on efficiency and per unit cost. 12. 13. Nizamat-e-Sanaat Aur Insani Rawabat. INDUSTRIAL MANAGEMENT 2 Hours 12.1 Importance and consideration. 3 Hours 15. Ghulam Hussain. WORKING CONDITIONS. 11. TIME AND MOTION STUDY. 16. . 17. 14. 15. 2 Hours 14. 17.1 Importance 11.3 Principles of motion study. Ilmi Kitab Khana. 2. Psychology of Industrial Behaviors.1 Concept and advantages 16. 12. Mc-Graw Hill.2 Training. Urdu Bazar. 2 Hours 13.2 Duties and functions. 14. 2 Hours 16. 13. 2 Hours BOOKS RECOMMENDED: 1 C. Management of Industrial Enterprises. Meyers. 15.3 Job satisfaction 11. Oxford University Press.1 Concept and importance.1 Foreman's abilities. ROLE OF FOREMAN IN MANAGEMENT.3 Effects of training on production and product cost.10.1 Introduction 12.2 Sequence of motion study. 5.4 Work simplification. During service. 15. The Process of Management William M New Man.5 Determination of operations time. Lahore. Andrew R. 15. 17. JOB EVALUATION 2 Hours 11.2 Methods 11. Smith Wakley.4 Steps to time study.1 Recruitment of employees. 4.2 10. Richard N Omen.

2.6 Communication for self development 2. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs.1 Purposes of communication 1. COURSE CONTENTS 1.1 Significance of speaking. 6 Hours 2.3 Strategic steps of speaking. Understand basic principles of good and effective business writing in commercial and industrial fields. . 1.1 Describe brief history if industrial psychology. KNOW INDUSTRIAL PSYCHOLOGY. 3. ORAL COMMUNICATION SKILLS. 2. COMMUNICATION PROCESS. Prerequisites: The students shall already be familiar with the language concerned.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 6 Hours 1.2 Communication process 1. Develop knowledge and skill to write technical report with confidence and accuracy. the students will be able to: 1.4 Characteristics of effective oral messages. 2.5 Communication flow 1. AIMS The course has been designed to enable the students to.4 Consolidation of communique 1. 1. 2.2 Verbal and non-verbal messages. Develop communication skills.3 Distortions in communication 1. INSTRUCTIONAL OBJECTIVES At the completion of this course.

6.2 Characteristics of interviews. Technical Reporting.1 Significance of interviews.7 Active participation techniques.3 Barriers to listening.2 Report format.1 Goals of report writing 6.3 Activities in an interviewing situation 5. Oral presentation.1 Reading problems. 4. 4 Hours 8. 4. 8. 3 Hours 6.2 Types of questions.2 Planning a meeting. 3 Hours 3.4 Questioning strategy 4. 2 Hours 7. Could JR. Sh.1 Principles of active listening. Ata-ur-Rehman Effective Business Communication & Report Writing. .6 Communication Trafficking. 3 Hours 5. 3.3 Types of meetings. 4. LISTENING SKILLS. QUESTIONING SKILLS. 5. Ulman J. GROUP COMMUNICATION.N. 8. 7. 3. 8. 5 Hours 4. INTERVIEWING SKILLS.4 Reasons of poor listening. REPORT WRITING.2 Four Reading skills.2 Skills of active listening. 2. 8.4 Selection f a group for meeting. 4.1 Purposes of conducting meetings.3 Characteristics of a good question. READING COMPREHENSION. 8. 5. 7.5 Group leadership skills.5 2.1 Nature of question. RECOMMENDED BOOKS 1.2.4 Report writing strategy. 5. 8.5 Interviewing strategy. 6. 5.6 Running a successful meeting. 6.4 Types of interviews.3 Types of reports. 3. 8.5 Giving Feedback. 3.

1 Identify speaking situations with other peoples. 2. 6. 4. 4.4 State the benefits of active listening. 5.Mgm-321 BUSINESS COMMUNICATION.7 Determine the impact of non-verbal communication on oral communication. 5. DEMONSTRATE READING COMPREHENSION. 1.3 Identify the hazards to be avoided when asking questions.2 Determine when to use an informal or formal report presentation. 1. 6. 6. 1.6 Identify the elements of oral presentation skills.5 7. 3. 3. 7. UNDERSTAND THE COMMUNICATION PROCESS.6 Explain the importance of giving and receiving feed back.4 Identify the parts of a report and choose the parts appropriate for each type of report.3 Explain the activities in an interviewing situation.3 Explain the major communication methods used in organization. 5. 6.5 Demonstrate listening skills.2 Identify the strategy steps of speaking.1 State the principles of active listening. BASED ON SUBJECT MATTER AND AUDIENCE. 2.4 Demonstrate questioning skills.2 Determine the purpose of each type of question and its application.4 Identify the barriers to communication and methods of overcoming these barriers. 5. 6.1 State the significance of interviews.4 State the principles of one-way communication. . UNDERSTAND THE PROCESS OF ORAL. 2. 3. PREPARE A REPORT OUT-LINE.2 Identify skills of active listening. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS.5 Explain the interviewing strategy.5 Identify misconceptions about communication.3 Identify the stages of planning a report. 5.1 State the benefits of two way communication.6 Prepare instrument for a structured interview.5 State the principles of two-way communication. 3. 2. 2. 4. Draft a report outline.3 Identify the characteristics of effective speaking.2 Describe a model of communication process. INSTRUCTIONAL OBJECTIVES 1. 4. 4. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.1 Identify different types of questions. 5. 1.3 Identify barriers to active listening. 6. 1. 2. 2.1 Identify the different types of reports. 5. 4.2 State the characteristics of interviews. 2.4 Describe the types of interviews. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. 3.1 Identify major reading problems. 4.

.5 Explain the key characteristics of a good group facilitator.1 State the purpose and characteristics of major types of meeting.4 7.2 7. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS.4 Distinguish between content and process at meetings.5 8.2 Explain responsibilities of a meeting/committee. Identify basic reading skills. 8. Identify methods of concentration when reading. State methods of previewing written material. 8.3 Identify problems likely to be faced at meeting and means to overcome these problems.3 7. Demonstrate reading comprehension. 8. 8. 8.7.

7.3 Measurement. 1 Hour 5. 6. LEADERSHIP 1 Hour 2.2 Types (Financial and non financial motives).2 Man-machine system. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. MORALE 1 Hour 4. MOTIVATION 2 Hours 3. 3.2 Remedies 9.2 Functions 10. INDUSTRIAL FATIGUE AND BOREDOM. 6.1 History and definition. 5. 4.2 Objective causes. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill.1 Definition and distinction. 6. 1. 4. 3. 6. 7. INDUSTRIAL PREJUDICE 8. COURSE CONTENTS 1. 4. PUBLIC RELATIONS.3 Conflict of motives. 3.1 Importance 9. HUMAN ENGINEERING.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 9.2 Development.3 Qualities of a good leader. 5.2 Psychological causes. GUIDANCE AND COUNSELLING 10. INDUSTRIAL ACCIDENTS 2 Hours 7. 1.2 Nature and scope.1 Psychological causes.3 Prevention 8.3 Strategy for making allocation decisions.1 Importance.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. 5. INDUSTRIAL PSYCHOLOGY.1 Definition. 2.1 Importance of human factor in industry.1 Definition and types.3 Objective causes. 6.1 Causes 8. 2 Hours 2.4 Prevention 7.

JOB EVALUATION 2 Hours 11. 4.3 Job satisfaction 11.2 Methods 11.4 Objectives of industrial management. 3. Smith Wakley. 3 Hours 15.2 Effects on efficiency and per unit cost. 14. Nizamat-e-Sanaat Aur Insani Rawabat. 17. Industrial Psychology. Mc-Graw Hill. 15. Lahore. 17. Richard N Omen. INDUSTRIAL MANAGEMENT 2 Hours 12. New York. 17. Ilmi Kitab Khana.4 Steps to time study. 5. 11.2 Duties and functions.3 Principles of motion study.1 Foreman's abilities. PERSONNEL SELECTION. Management of Industrial Enterprises.2 Functions of management.1 Recruitment of employees. .3 Effects of training on production and product cost.2 10.4 Work simplification. 15. Andrew R. 13.2 Training. 2 Hours 16. 16.3 Choice of job. Ghulam Hussain.1 Importance and consideration. Megill.10.5 Determination of operations time. 13. During service. Meyers. 2 Hours 13. 12. QUALITY CONTROL. 12.S. 2 Hours BOOKS RECOMMENDED: 1 C. WORKING CONDITIONS. TIME AND MOTION STUDY. Psychology of Industrial Behaviors. 2.3 Subdivisions of management 12. Urdu Bazar. Oxford University Press. The Process of Management William M New Man. 2 Hours 14. 13.1 Concept and importance.2 Methods. ROLE OF FOREMAN IN MANAGEMENT.1 Introduction 12.1 Concept and advantages 16. 15. London.1 Importance 11. 14. 15. 15.2 Sequence of motion study.

the students will be able to: 1. COMMUNICATION PROCESS.3 Strategic steps of speaking.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.1 Significance of speaking.4 Characteristics of effective oral messages.1 Purposes of communication 1.3 Distortions in communication 1. INSTRUCTIONAL OBJECTIVES At the completion of this course. 2. 1.2 Verbal and non-verbal messages. . COURSE CONTENTS 1. AIMS The course has been designed to enable the students to. KNOW INDUSTRIAL PSYCHOLOGY. 1.5 Communication flow 1.2 Communication process 1. polio %APPDATA% djkasid asdi SAFSDAFG DA F FAD FAS F#$@@# %@#^@ %^ $%^$%^#$@#!@$#% $%Mgm-321 BUSINESS COMMUNICATION T P 1 0 C 1 Total contact hours Theory 32 Hrs. Understand basic principles of good and effective business writing in commercial and industrial fields. ORAL COMMUNICATION SKILLS. Prerequisites: The students shall already be familiar with the language concerned. 2. 6 Hours 2.4 Consolidation of communique 1. 2.1 Describe brief history if industrial psychology.6 Communication for self development 2. Develop knowledge and skill to write technical report with confidence and accuracy. 6 Hours 1. 3. Develop communication skills. 2.

7. 4.1 Significance of interviews. Could JR. 3. 8.N. 4.2 Report format. 2. 6.3 Characteristics of a good question.4 Report writing strategy. 3. 5. 6.2. 3.3 Types of reports. 8. GROUP COMMUNICATION.4 Selection f a group for meeting. 7. 3.5 Giving Feedback.4 Reasons of poor listening.3 Types of meetings.4 Questioning strategy 4. 8.2 Characteristics of interviews.1 Purposes of conducting meetings. INTERVIEWING SKILLS.1 Nature of question. 6. 4. Ulman J.7 Active participation techniques.3 Activities in an interviewing situation 5. REPORT WRITING. 5.4 Types of interviews. Sh. READING COMPREHENSION.2 Planning a meeting. 2 Hours 7. .6 Running a successful meeting. Technical Reporting.3 Barriers to listening.1 Reading problems. 8.2 Types of questions. 8. 5. 4. 8.2 Skills of active listening. QUESTIONING SKILLS. 4 Hours 8.5 Interviewing strategy. RECOMMENDED BOOKS 1.2 Four Reading skills. LISTENING SKILLS. 3 Hours 5. 3 Hours 6.1 Goals of report writing 6.1 Principles of active listening.6 Communication Trafficking. Ata-ur-Rehman Effective Business Communication & Report Writing.5 2. Oral presentation. 8. 3 Hours 3.5 Group leadership skills. 5 Hours 4. 5.

2. 1.2 Identify the strategy steps of speaking.1 Identify different types of questions. 5. 5. DEMONSTRATE READING COMPREHENSION.3 Identify the hazards to be avoided when asking questions.5 Explain the interviewing strategy. 6. 5.1 Identify the different types of reports. 2. 3. 4. .4 Demonstrate questioning skills.2 State the characteristics of interviews.6 Prepare instrument for a structured interview. Determine the appropriate interview type for the specific work-related situation and conduct a work-related interview. DEMONSTRATE THE USE OF ACTIVE LISTENING SKILL IN THE ORAL COMMUNICATION PROCESS.5 Demonstrate listening skills.2 Describe a model of communication process. 2.4 Identify the parts of a report and choose the parts appropriate for each type of report.3 Identify barriers to active listening. 2. 6. 6. BASED ON SUBJECT MATTER AND AUDIENCE. DETERMINE THE USES OF QUESTIONING SKILLS TO GATHER AND CLARIFY INFORMATION IN THE ORAL COMMUNICATION PROCESS. 3. 2.3 Explain the activities in an interviewing situation.4 State the principles of one-way communication.5 7. 6.Mgm-321 BUSINESS COMMUNICATION.5 Identify misconceptions about communication.2 Determine when to use an informal or formal report presentation.1 Identify major reading problems.3 Identify the characteristics of effective speaking. 5.1 Identify speaking situations with other peoples. 3. 4. 5. 1. 7. UNDERSTAND THE PROCESS OF ORAL. 4. 4. 4. PREPARE A REPORT OUT-LINE. 2.4 Describe the types of interviews. INSTRUCTIONAL OBJECTIVES 1. 5. 4. 3.4 State the benefits of active listening.5 State the principles of two-way communication. 6.2 Identify skills of active listening. 1. UNDERSTAND THE COMMUNICATION PROCESS.1 State the principles of active listening.4 Identify the barriers to communication and methods of overcoming these barriers.6 Identify the elements of oral presentation skills. 4. 2.3 Identify the stages of planning a report.1 State the significance of interviews. 6. 2.3 Explain the major communication methods used in organization.7 Determine the impact of non-verbal communication on oral communication.1 State the benefits of two way communication.6 Explain the importance of giving and receiving feed back.2 Determine the purpose of each type of question and its application. 5. 1. 1. Draft a report outline. 3.

2 7.1 State the purpose and characteristics of major types of meeting. . 8. Demonstrate reading comprehension.4 7. 8.3 7.5 Explain the key characteristics of a good group facilitator. UNDERSTAND THE PRINCIPLES OF GROUP COMMUNICATIONS. State methods of previewing written material. 8.5 8. Identify methods of concentration when reading.3 Identify problems likely to be faced at meeting and means to overcome these problems. Identify basic reading skills.4 Distinguish between content and process at meetings.2 Explain responsibilities of a meeting/committee.7. 8. 8.

MORALE 1 Hour 4. 7.1 Definition. 5. HUMAN ENGINEERING.2 Functions 10. 2. COURSE CONTENTS 1.1 Psychological causes.3 Objective causes. INDUSTRIAL PREJUDICE 8.1 History and definition.3 Conflict of motives.1 Importance. 6. 1 Hour 5. acquaint him with the principles of management and human relations and develop psychological approach to solve the labour problems. PUBLIC RELATIONS.3 Prevention 8.2 Psychological causes. 6. INDUSTRIAL ACCIDENTS 2 Hours 7. 3.1 Definition and distinction. 1. 6. 6. 7.3 Strategy for making allocation decisions.2 Development. 6.1 Importance 2 Hours 2 Hours 2 Hours 2 Hours . 2 Hours 2.4 Prevention 7.2 Man-machine system. INDUSTRIAL PSYCHOLOGY. LEADERSHIP 1 Hour 2.3 Qualities of a good leader.2 Remedies 9.1 Causes 8. 4. 9.2 Nature and scope. 5. 4. 1. MOTIVATION 2 Hours 3.3 Measurement.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS.2 Types (Financial and non financial motives).2 Objective causes. 3. Total Contact Hours Theory Practical 32 T P C 0 1 0 1 AIMS The study of this subject will enable the student to develop the management skill. 3.1 Definition and types. GUIDANCE AND COUNSELLING 10. 5. INDUSTRIAL FATIGUE AND BOREDOM.1 Importance 9. 4.1 Importance of human factor in industry.

4 Objectives of industrial management. 15. 15. London.10. 16.2 Methods. 13. Oxford University Press.3 Choice of job. During service. Industrial Psychology. Meyers. Lahore.2 Methods 11. 15. 13. 17. QUALITY CONTROL. New York. ROLE OF FOREMAN IN MANAGEMENT. Andrew R. Megill.3 Job satisfaction 11. TIME AND MOTION STUDY.2 Effects on efficiency and per unit cost.2 Sequence of motion study. 5.1 Importance and consideration. 15. WORKING CONDITIONS.1 Recruitment of employees. 2. Management of Industrial Enterprises. . 12.1 Concept and advantages 16.2 Functions of management.3 Subdivisions of management 12. 13.3 Effects of training on production and product cost.1 Introduction 12. 2 Hours 14. Ilmi Kitab Khana. Mc-Graw Hill.4 Work simplification. 17. Psychology of Industrial Behaviors. Ghulam Hussain.2 Duties and functions. Richard N Omen. 2 Hours 16.2 Training. 3.S. 14. JOB EVALUATION 2 Hours 11.4 Steps to time study. 11. Smith Wakley.2 10. 17.5 Determination of operations time. Nizamat-e-Sanaat Aur Insani Rawabat. 3 Hours 15.1 Concept and importance.1 Importance 11. 4. 2 Hours 13. 14. PERSONNEL SELECTION. 15. INDUSTRIAL MANAGEMENT 2 Hours 12.1 Foreman's abilities. The Process of Management William M New Man. Urdu Bazar. 2 Hours BOOKS RECOMMENDED: 1 C.3 Principles of motion study. 12.

1. INSTRUCTIONAL OBJECTIVES At the completion of this course. the students will be able to: 1.Mgm-311 INDUSTRIAL MANAGEMENT AND HUMAN RELATIONS. . jij KNOW INDUSTRIAL PSYCHOLOGY.1 Describe brief history if industrial psychology.