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DIPLOMA IN PHYSIOTHERAPY

HDP 171
INTERPERSONAL COMMUNICATION (MAY 2016)
CA 1
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2.

3.

4.

Communication is defined as.


a

The act of speaking to other people

Sharing of feeling between two people

The use of medium to transfer information

The exchange of thought, message and information

In communication cycle, the receiver verify that the message has been received by sender through:
a

Channel

Feedback

Encode message

Decode message

Following are major elements in communication process EXCEPT :


a

Sender

Receiver

Observer

Message

In verbal communication ,emotion such as anger, happiness, sad or pleasant can be shown through.
a

Words used

Tone of voice

Language used

Clearness of the voice

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9.

Following are purposes of interpersonal communication EXCEPT :


a

Enable better understanding

Establishes better relationship

Provides for mutual trust and respect

Decrease cooperation

Decoding is...........
a

the pathway to convey the message

Interpreting the message

The response to the sender's message

Translating thoughts, feeling and ideals into symbols(Words and Nonverbal Cues)

In the five level of communication, one describes as within individual judgment /brain. It is
..
a

Extra-personal communication

Interpersonal communication

Intrapersonal communication

Organizational communication

When you give exercise instruction to patient who have hearing problem, the following barrier can be a
difficult problem to overcome.
a

Language

Listening

Prejudgement

System/channel

Channel is ..
a

the pathway to convey the message

The response to the sender's message

Interpreting the message

Translating thoughts, feeling and ideals into symbols(Words and Nonverbal Cues)

10.

A therapist who wants to communicate effectively with the clients need to:

11.

be highly educated

select an appropriate channel or method

often praise the client

use more technical words and terminologies

A key advantage of face to face communication is that :


a

Allow immediate feedback

Listening not required

A record is kept

A message cant be understood

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14.

15.

Feedback is

Translating thoughts, feeling and ideals into symbols(Words and Nonverbal Cues)

Interpreting the message

The response to the sender's message

the pathway to convey the message

Which of the following refer to the individual who analyzes and interprets the message?
a

Speaker

Message

Receiver

Feedback

Listening to lectures can be refer as .


a

Informative listening

Empathetic listening

Appreciative listening

Critical listening

Which one of the following is a form of verbal communication?


a

Shaking hand

Talking to the phone

Nodding head

Smiling

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20.

This body language tool, when used, will make you appear warm, friendly, open and confident:
a

Arms unfolded

Feet about ten inches apart

Nodding your head

Smile

Non verbal communication can be communicated through (expect)


a

gesture and touch

tone of voice

object communication

written texts

One way the non-verbal communication (NVC) differs from verbal communication is..
a

NVC is symbolic

NVC is tied to culture

NVC is continuous

NVC is rule guided

To improve non verbal communication effectiveness, you should practice as follow:


a

Demonstrate interest in other

Monitor your non verbal behavior

Be positive and observe conventions

All of above

If your patient is quiet, you can encourage him to communicate by:


a

Asking effective questioning

Being defensive

Telling patient what to do

Feeling pity for the client

KUALA LUMPUR METROPOLITAN UNIVERSITY COLLEGE


DIPLOMA IN PHYSIOTHERAPY
HDP 171 INTERPERSONAL COMMUNICATION
SOLUTION
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Solution

SubMarks

Question 1
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Question 9
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Question 11
Question 12
Question 13
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Question 17
Question 18
Question 19
Question 20

(d) The exchange of thought, message and information


(d) Decode message
(c ) observer
(A)Words used
(d) Decrease cooperation
(b) Interpreting the message
(c) Intrapersonal communication
(b) Listening
(a) the pathway to convey the message
(b) select an appropriate channel or method
(c) The response to the sender's message
(a) Allow immediate feedback
(c) Receiver
(a) Informative listening
(b) Talking to the phone
(d) Smile
(d) written texts
(a) NVC is symbolic
(d) All of above
(a)Asking effective questioning

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