WIRED to the Workforce System

An Employer’s Guide to Talent Development in Regional Economies

Richard D. Maher, Pres.
Maher & Maher
Workforce Development Consultants

Scott Neilan, SPHR Director, HR
Armed Forces Insurance


The Public Workforce System Understanding the Needs of Employers Offering Solutions Based on Needs The System in Action The One-Stop Map: What to Expect &
How to Connect

Summary and Q&A

Let’s Begin with You! You
Which character best represents the services provided by the Public Workforce System?
1. 2. 3. 4. 5. 6. Toto: Best friend and value-added partner, always there when needed The Good Witch: Helping job seekers--a social services organization The Wicked Witch: Difficult to work with A Munchkin: Short on employer services The Wizard: Not quite sure what’s behind the curtain Dorothy: Finding the way, but not quite there yet

The Public Workforce System:
One-Stop for Talent Development
Assisting employers improve profitability and productivity, and reduce employer-related liability A vast network of information and resources to help employers develop human capital.
– 3,200 Delivery Points Nationwide – Access through multiple Federal, State, and Local Web sites

$11 billion invested annually An effective partner that will reach skilled, available workers


Basic Workforce Investment System
Federally Funded Programs
Wagner-Peyser Act Workforce Investment Agency Perkins Act Welfare to Work Other

State Agencies

Additional State Funded Programs

One-Stop Centers


One-Stop Career Centers
Provide real-time local workforce information and trends Serve as employers’ point of access to qualified workers Serve as a point of access to a host of services to support your HR function Support each phase of the employment cycle
– from planning, to recruitment, to training, to transitioning and downsizing -- with targeted services and solutions

Understanding the Needs of Employers

Understanding Employer Needs


Recognizing Employer Challenges
Increasing Competition from Global Economy Changing US Workforce
– Aging Population – Increasing Diversity

Technology-Driven Economy The Skills Gap The Resource Gap

The 4 Universal Business Needs
1. Increase Profitability
– I need to make money.

2. Reduce Liability
– I need to keep the money I make.

3. Improve Productivity
– I need to produce more with less.

4. Ease of Use
– I need you to be a partner who is easy to work with.

Perceived Value
Vendors sell products Partners are committed to helping their clients succeed – they provide solutions



Employers want partners who focus on their needs


Offering Solutions Based on the 4 Universal Offering Solutions Needs

Based on the 4 Universal Needs


Employers Need Creative Solutions
Dependable Recruiting Pipelines
– Entry Level – Alternative Labor Pools – Transitioned Workers

Selection Based on YOUR Criteria:
– Competency/Skill Assessment – Entry Level Pay Rates – Probability of Retention/Advancement

Retention of Incumbent Workers Limitation of Liability Single Point of Contact
– Reflecting an Understanding of your Unique Needs – Client Relationship Management

Solution Sets**
1. 2. 3. 4. 5. Recruitment & Hiring Solutions Training & Education Solutions Transition Solutions Information Solutions Support Service Solutions
** Generically Branded & Employer Benefit Oriented

Transition Solutions


The Public Workforce System in Action

The System in Action


Company Background
Founded in 1887, Armed Forces Insurance (AFI) is a direct writer of personal lines insurance products exclusively for the military and Department of Defense community AFI insures property in all 50 states, DC, and US territories. Current annual written premium is $81,000,000, generated by over 150,000 policies AFI’s 230 employees work in two offices in Leavenworth, KS (suburban Kansas City area)

Increased external recruiting and hiring for positions requiring higher level skills Skills of both applicants and current employees not keeping pace with job requirements Limited organizational resources (both human and financial) to address recruiting and workforce development challenges

AFI’s Strategy
Pursue mutually advantageous long-term relationships Evaluate effectiveness as you would with any other business partner Communicate changing business and workforce requirements


The One-Stop Map: The System in What to Expect & How to ConnectAction


How to Connect
Find the nearest One-Stop Career Center: – www.servicelocator.org – 1-877-US2-JOBS – 1-877-889-5627 (TTY) Form partnerships for multi-state employers. Contact U.S. DOL ETA Business Relations Group – businessrelations@dol.gov – (202) 693-3949




Thank you!
Stay connected: www.doleta.org Get involved: www.workforce3one.org

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