You are on page 1of 70

The World of Lufthansa

Flight Training

Our foundation
More than 50 years of experience in initial and advanced
training of cabin and cockpit crews form the foundation
on which we build and which helps us to continuously
enhance our services.
Since 1955 the flight attendant academy of Lufthansa
German Airlines has been preparing service professionals
for their onboard duties on the airlines aircraft. The
training of future pilots has been based at the Bremen
flight academy since 1956.

Our background

Innovation. We constantly come up with new methods


to make the training process even more efficient and
thus more cost-effective for you and your crews. A case
in point: our Learning Management System reduces the
amount of classroom presence for future flight attendants
during initial training a method that shortens the course
length and thus reduces your costs noticeably.
Efficiency. By providing surroundings that promote
concentration as well as a sophisticated mix of training
methods we are able to condense the training contents
in order to qualify your crews fast and efficiently while
ensuring lasting results.

In 1997 we became a legally distinct, economically


autonomous one-hundred per cent subsidiary of the
Lufthansa group, and all initial and advanced trainings
for Lufthansa flight crews have since then been concentrated under the same roof. Our training competence is
at the disposal of all airlines.

Flexibility. We are glad to provide our services also when


you decide to book a training course at short notice. No
matter whether your training needs are simple or a large
amount of employees needs to be qualified we provide
prompt and flexible solutions. If desired, we are happy
to bring our training courses to a location of your choice
equipped with the necessary resources.

Our quality

Everything under the same roof. From classrooms to


pool facilities: short distances facilitate learning in our
Frankfurt Training Center where we provide everything
you need for optimal aviation training.

Today Lufthansa Flight Training is one of the leading


European training providers for flight crews. In Frankfurt
as well as in Munich we offer all license-relevant and
legally required safety and service trainings for cockpit
and cabin crews.
Designed to fit the most diverse professional requirements,
Lufthansa Flight Training can offer you an extensive
training portfolio. Our training methods are based on the
latest scientific principles and guarantee a high degree
of practical relevance and quality.
Decisive. Whether it comes to pilot decisions or the
diplomatic skills of a flight attendant: every decision made
on board has an economic impact on the airline.

Our strengths
Individuality. We focus on your requests and ideas. Your
training success is our highest priority. Clearly defined
tasks, transparency and training courses conceived
to exactly fit your needs assure the consistent quality of
all our products.

Where to find us
Both the Lufthansa Flight Training Center Frankfurt and
the Lufthansa Flight Training Center Munich are strategically located in the immediate vicinity of the international
hubs Frankfurt Rhein-Main Airport and Munich Airport,
respectively. The conditions for your crews are ideal:
they can easily reach both sites either by plane or train,
car or public transportation. We gladly offer advice and
support with your flight and hotel reservations.
Directions chart Frankfurt:
http://www.lufthansa-flight-training.com/
location-information/frankfurt
Directions chart Munich:
http://www.lufthansa-flight-training.com/
location-information/munich

List of Abbreviations

Airbus

AC

Aircraft

Boeing

CBT

Computer Based Training

WBT

Web Based Training

CEET

Cabin Emergency Evacuation Trainer

CPT

Captain

CRM

Crew Resource Management

DG

Dangerous Goods

EU-OPS

European Operations

FO

First Officer

ICAO

International Civil Aviation Organization

JAR OPS

Joint Aviation Regulations: Operations

LCC

Leadership Competence Course

LCD

Leadership Competence Development

PIT

Pilot Incapacitation Trainer

RFFT

Real Fire Fighting Trainer

SFO

Senior First Officer

SO

Senior Officer

TRE

Type Rating Examiner

TRI

Type Rating Instructor

TRTO

Type Rating Training Organization

WBT

Web Based Training

Table of Contents
1/3

Our Training Portfolio


Our Services
Our Trainers
Combined Trainings
Cabin Crew Trainings
Initial Training for Cabin Crews
Cabin Crew Training According to Aircraft Type
Senior Cabin Crew Training
Cabin and Cockpit Crew Trainings
Emergency/CRM Training

Emergency Trainings
Cabin Crew Trainings
Cabin Crew SEP Training/one day
Cabin Crew SEP Training/two days
Cabin Crew SEP Recurrent Training/one day
Initial Emergency Training Including Conversion to A320
Cabin Crew First Aid Trainings
First Aid Initial Training
First Aid Recurrent Training
Cockpit Crew Trainings
Cockpit Crew SEP Conversion Training
Cockpit Crew SEP Recurrent Training
Trainings Beyond Aviation
Fire Fighting for Ground Staff

2/3

Human Factors Trainings


Cabin Crew Trainings
CRM Cabin Crew Initial Training
CRM Cabin Crew Human Performance and Limitations
Security for Cabin Crews Initial Training
Restraint Cabin Crew Training
Senior Cabin Crew Training
Cockpit Crew Trainings
CRM Cockpit Crew Initial Training
CRM Cockpit Crew Recurrent Training
Security Cockpit Crew Initial Training
Leadership Competence Training 1
Leadership Competence Training 2
Leadership Competence Training 3
Leadership Competence Training 4
Type Rating Instructor Training
Type Rating Instructor Training Refresher
Additional Human Factors Trainings
Training for CRM Facilitators
Customized Trainings Leadership

Service Trainings
Cabin Crew Trainings
Initial Training for Cabin Crews
Cabin Crew Training According to Aircraft Type
Senior Cabin Crew Training
Cabin Crew Training for the Premium Sector

3/3

Film Production
Customized Training Videos
Training Videos (All Types of Aircraft)
LH3344 Evacuation after Smoke in Cabin
Cabin Fire Safety
Sea Survival on the Slide Raft After Ditching
Ground-Based Emergency Services at Aerodromes
Inadvertent Slide Deployment
30-Second Review
Rejected Take-Off Joint Teamwork
Cabin Preparation
Airbus Emergency Videos
A380 Emergency Exits and Evacuation Routes All Doors and Cockpit
A380 Cockpit Door
A380 Evacuation Routes Crew Rest Compartment
A380 Stair Barriers
A340 Emergency Exits
Boeing Emergency Videos
B747 Emergency Exits and Evacuation Routes All Exits and Cockpit
B737 Emergency Exits and Evacuation Routes

Comprehensive Our Training Portfolio


1/2

Whether service, emergency or human factors training


in our ample training space we are able to create all
different types of scenarios. More than 9.000 m offer
more than enough space to train realistically on full-scale
simulators and to convey theoretical knowledge in a
modern learning environment.

Real Fire Fighting Trainer (RFFT)


Just in case: In our TV-certified Real Fire Fighting
Trainer course participants learn to extinguish burning
solids, liquids and gases fast, safely and effectively.
Lecture rooms

Cabin Emergency Evacuation Training (CEET)


The choice is yours: Our CEET portfolio includes many
aircraft types from A300 to A380 and from B737 to B747.
The CEETs can be used for evacuation, door and slide
trainings. Some of them feature full motion operation
and virtual slides. In order to ensure realistic conditions
smoke and fire can be simulated in various locations
inside the CEETs.
Ditching drills in the pool
Lets jump straight in: The Lufthansa Flight Training
Center Frankfurt provides your crews with a heated pool
(25 m x 15 m) for ditching drills and diving practice.
The respective slides of A300, A320, A340 and B747
aircraft as well as life rafts for 6 10 persons are available
for evacuation drills and thus there is no need for timeconsuming journeys to public pools another plus that
assures more cost-effective crew training.

Well positioned: Our lecture rooms are equipped with


modern and comprehensive training devices including
PCs, projectors, screens and media managers. Flip
charts, magnetic strips and pin boards are also part
of the professional features.
Healthy food
Good thinking: The extensive selection of fresh and light
foods available at our cafeteria helps to bolster the training
effect by taking care of the physiological aspects of
learning. Our coffee bar Bartesse satisfies coffee cravings
and provides snacks in between meals.
CBT/WBT programs
Thought through: CBT/WBT programs specially designed to fit learning goals and to suit course participants
are available for both initial and advanced trainings.
Our multi-media learning concept assures that trainees
are absorbed into studying the subject matter relevant
for their work on board with particular efficiency and
practical orientation. We are pleased to design concepts
according to your particular needs.
back to top

2/2
Virtual slides

Service training

Innovative: Virtual slides can simulate numerous scenarios


outside the aircraft. Regular procedures on the ground as
well as different emergency situations can be depicted.
Training success is guaranteed as everyone visualizes
situations in exactly the same way.

Coffee or tea? Service mock-ups include a complete


cabin replica and a real aircraft galley. They are the ideal
setting for training realistic service sequences and on
board guest relations through role play.
Experimenting with de facto emergency equipment

Learning Management System


Virtual learning: Our Learning Management System allows
already today for certain specially adapted learning units
to be properly conveyed online. We make sure that plenty
of communication takes place between trainer and
trainees by providing a virtual network.
Door Trainer
Skill comes with practice: The training facilities include
seven different types of door trainers. They ensure that
crew members open and close aircraft doors with
confidence and routine.

Touch please! During hands-on trainings crew members


can try out different emergency equipment devices. Life
vests, oxygen masks, fire extinguishers, and many others
are available.
Pilot Incapacitation Trainer
Just know how! Pilot Incapacitation Trainers are available
for A320, A340, B737 and B747 aircraft. This is where
we practice the operation of cockpit seats and the
extraction of an incapacitated cockpit crew member from
his seat.

Customized Safety Our Services

Conducting specific training units in a professional


environment is our daily mission. Coherent, convincing
concepts are a crucial factor for successful trainings.
Our training success is also yours: we will be happy
to design a customized training specifically for you.

We will be happy to bring this training to a location of


your choice.
Please find information on all available services in the
enclosed product sheets.

back to top

From Professionals for Professionals Our Trainers

All trainings are conducted by our highly qualified and


reliable trainer teams. In order to be able to perfectly respond
to your individual needs we also rely on a network of
experienced advisors, all experts in their respective fields,

including psychologists and technicians, social scientists


and service specialists. All trainers employed by us are
not just technically but also pedagogically qualified.

back to top

Simply Adequate Combined Trainings

Your requests and requirements are of highest priority


in all three training sectors: service, emergency and
human factors. Consequently, we are able to provide
either specifically combined training classes or a
comprehensive training course for your cabin crews.
Individually assembled training units combine all three
training sectors to exactly fit your needs. Virtual reality
is already part of our daily routine: online trainings and

virtual aircraft inspections prove that we have arrived


in the future. The reduced training complexity results in
lower costs which we pass on to you.
On the next pages you will find detailed information on
our combined training courses.

back to top

Initial Training for Cabin Crews


1/2
The teaching methods and didactics of our basic
training course for flight attendants are in accordance
with the most recent pedagogical standards of adult
education. Monothematic and autonomous learning
with a practical orientation is encouraged. The focus
lies on theme-centered interaction.
Due to the flexible modular training structure it is possible
to respect the exact time frame and contents desired
by our clients.

The training revolves around three key subjects:


Module 1: Service training
Module 2: Safety and security training SEP
Module 3: Branding/factual, product and service training
If required, an online training unit can precede the
course.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of service training

According to arrangement (depending on learning goals, content and


required personal standards)

Legal basis

For example: Emergency OPS 1.1005, OPS 1.1010, OPS 1.025 First Aid
Crew Resource Management: 1.1005, 1.1010, 1.1015, 1.1025, 1.1035
1.1240, ICAO Annex 6 & 17 Security/Regulations (EC) 2320/2002 chapter 12,
Air Law 9, 12

Aircraft types

B737, A319/320/321, A340-300/600, B747-400/800, A380

Number of participants

Max. 22

Required resources

For example:
lecture rooms
service mock-ups
hands-on classroom
Computer Based Training (CBT)
CEET
RFFT
pool
slide/raft, equipment according to aircraft type

Training material

Personal folder for manuals

Other included trainings

Emergency Training, Crew Resource Management, First Aid

Languages

German/Englisch

Training units

Module 1: Communication and Service Training


service principles
role of the service provider: expectations, responsibility and
self-understanding
capacity for self- and role reflection
customer profiles, customer orientation
back to top

2/2

basic rules of customer communication


sales training
grooming and appearance
etiquette
customer loyalty and service culture
teamwork skills
conflict and complaint management
intercultural training
Module 2: Basic Safety Training/Type Rating
basic safety training in connection with type training/difference
training for the above aircraft types combined with First Aid,
Crew Resource Management and Emergency Training
Module 3: Branding/Factual and Service Training
brand awareness
service culture
internal topics (company structure, duty rosters, manuals, etc.)
professional service training
aircraft type rating
practical application of service concepts, practise
product knowledge
work role/context/documentation/media
uniform
Methods

in case of online training: eLearning including tutorial assistance


presentations
self-studies
reflection exercises
group work
practical exercises
hands-on trainings
workshops

back to top

Cabin Crew Training According to


Aircraft Type
This training prepares cabin crew members for the
specific features of an aircraft type and their adequate
work role on board.

The emphasis is on technical and functional aircraftspecific subjects and includes particularities and
differences in service procedures and tasks.

Place

Lufthansa Flight Training Center Frankfurt

Length of service training

According to arrangement (depending on learning goals, content and


required personal standards)

Legal basis

For example: Emergency OPS 1.1000, OPS 1.1025

Aircraft types

B737, A319/320/321, A340-300/600, B747-400/800, A380

Number of participants

Max. 20

Required resources

For example:
lecture rooms
Computer Based Training
CEET, equipment according to aircraft type

Training material

Handouts in German/English

Other included trainings

Emergency Training

Languages

German/English

Training units

introduction to aircraft type and version


technical details
service procedures and particularities

Methods

presentations
Computer Based Training (CBT)

back to top

Senior Cabin Crew Training


This theoretic and practical training unit prepares future
cabin service managers for assuming a professional
leadership role on board.
The concept puts the emphasis on leadership, the
involved communicational aspects and the instruments

of team guidance. Apart from the general aspects


linked to the responsibility that goes hand in hand
with the new role, the course focuses on the specific
functional side of the tasks during short and long
range flights.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of service training

According to arrangement (depending on learning goals, content and


required personal standards)

Legal basis

For example:
Emergency OPS 1.1000
EU-OPS 1 Subpart O-cabin crew
Leading flight attendants: EU-OPS 1.1000 (c), (e)
Attachment 2 of EU-OPS 1.1005/1.1010/1.1015 table 1, column (a), (f)

Aircraft types

B737, A319/320/321, A340-300/600, B747-400/800, A380

Number of participants

Max. 12

Required resources

For example:
lecture rooms
Computer Based Training (CBT)
CEET, equipment according to aircraft type

Training material

Regulatory manuals, written announcements, etc.

Other included trainings

Emergency, Crew Resource Management, First Aid

Languages

German/English

Training units

personality, role and leadership skills


briefing methods
announcement training
information management and legal aspects
feedback and conversational skills
customer relations, complaint management under leadership aspects
service coordination

Methods

presentations
group work
video training

back to top

Emergency/CRM Training
1/2
The main goal of our Human Factors and Emergency
seminars is to improve flight safety. The Emergency-CRM
(EMCRM) seminar is a one-day recurrent, license-relevant
joint training unit for all cockpit and cabin crew members.
The Emergency and CRM subjects change every year.
They are not related to specific aircraft types.

During EMCRM seminars, participants will gain


theoretical knowledge of the various EMCRM subjects
required by EU-OPS as well as practical experience
by training units conducted in our aircraft mock-ups,
the hands-on facility and, if required, the Real Fire
Fighting Trainer.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of seminar

One day

Legal basis

License-relevant
EU-OPS reference EM OPS 1.965 Recurrent Training and Checking
(general) paragraph N Flight Crew
(see annexes 1 and 2 to OPS 1.965)
OPS 1.1015 Recurrent Training, paragraph O Cabin Crew
(see annex 1 to OPS 1.1015 and annex 3 to OPS
1.1005/1.1010/1.1015) OPS 1.1025 Checking
Joint training for cockpit and cabin crew
EU-OPS reference CRM COCKPIT(Flight Crew): EU OPS 1.965 Recurrent
Training
Cabin Crew: EU OPS 1.1015 Recurrent Training Appendix 1

Target group

All cockpit and cabin crew members

Number of participants

Min. 12 max. 20

Presenter/Trainer

One cabin crew presenter and one emergency trainer

Required resources

lecture room
emergency mock-up
hands-on station

Languages

German/English

back to top

2/2

Seminar content

changes from year to year


selection of possible topics:
mental training
stress
security/restraint training
perception
loss of cabin pressure
de-icing/anti-icing
error management
risk management
Dangerous Goods (DG)
cabin fire
real fire fighting training
hands-on training
incident and accident review
crew incapacitation

Methods

speeches
discussions
videos
practical training on CEET
practical training inside the hands-on facility

back to top

Acting with Confidence Emergency Trainings

Above all, our emergency trainings provide already active


and future cabin staff with the capacity and the confidence
they need to act and react correctly in critical situations.
A tradition of safety
Our training experience in the rescue and safety sector
started out with simple door training devices and now
includes modern, state-of-the-art CEETs (Cabin Emergency
Evacuation Trainers), which feature virtual slides and virtual
aircraft inspections. Realistically simulated scenarios
prepare your crews optimally for emergencies.
Training progression
We conceive and conduct initial training, retraining and
refresher courses and prepare your crews for emergencies
by applying a sensible mix of theoretical and practical units.
These units include classroom lessons, training inside our
fire container and hands-on practice as well as swimming
pool and CEET drills.

EU-OPS
With our portfolio of training courses in line with EU-OPS
regulations we are able to design training programs
according to your particular requirements. All our instructors
are EU-OPS suitably qualified. They possess profound
professional knowledge and extensive pedagogical
expertise. Lufthansa Flight Training guarantees a successoriented and enjoyable learning experience.
Practical relevance
In order to comply with the legal EU-OPS regulations for
initial and recurrent trainings we offer first aid courses
in cooperation with our partner Medifan. Medifan trainers
distinguish themselves by their excellent medical knowhow and complete our emergency training.

back to top

Cabin Crew SEP Training/one day


This SEP training focuses on safety relevant aspects.
The program starts with a short theoretical introduction
which includes procedures, escape paths and mental
preparation. This introduction is followed by Real Fire
Training, pilot incapacitation training, slide-raft familiarization, hands-on training and a wet sea rescue drill.

The theoretical modules are completed by practice


training of doors and procedures on the CEET.
The chronological order of the training units can be
adapted to the clients needs depending on availability
of training resources.

Place

Lufthansa Flight Training Center Frankfurt/Munich (A320/A340)

Length of seminar

One day

Legal basis

According to requirements and parameters

Target group

Cabin crew members

Number of participants

Max. 20

Presenter/Trainer

Qualified instructors

Required resources

classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
PIT for the corresponding aircraft type
pool including slide-raft
hands-on training
RFFT

Languages

German/English

Seminar content

mental preparation and familiarization with procedures and escape paths


fire fighting
pilot incapacitation training
operation of slide-raft
door operation
rescue-at-sea drill in the pool

Methods

theoretical introduction
type-specific practice training

back to top

Cabin Crew SEP Training/two days


This SEP training gives crews the possibility to practice
safety-relevant topics over a two-day period.
After providing a theoretical introduction that includes
procedures, escape paths and mental preparation, the
following type-specific EM elements are included:
pilot incapacitation training, slide-raft familiarization,
hands-on training and a wet sea rescue drill. All this
is completed by practice training on the CEET.

The second day is dedicated to the topic of fire.


The Cabin Fire Procedure is at the core of a further unit
of CEET training followed by fire extinction training in
our RFFT.
The extent of the respective units depends on the
clients parameters as well as on the availability of
training facilities.

Place

Lufthansa Flight Training Center Frankfurt/Munich (A320/A340)

Length of seminar

Two days

Legal basis

According to requirements and parameters

Target group

Cabin crew members

Number of participants

Max. 20

Presenter/Trainer

Qualified trainers

Required resources

classroom for two days


CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
PIT for the corresponding aircraft type
pool including slide-raft
hands-on training
RFFT

Languages

German/English

Seminar content

mental preparation and familiarization with procedures and escape paths


pilot incapacitation training
familiarisation with slide-raft
rescue-at-sea drill in the pool
Cabin Fire Procedure

Methods

theoretical introduction
type-specific practice training

back to top

Cabin Crew SEP Recurrent Training/one day


Our SEP Recurrent Training for cabin and cockpit crews
focuses on refreshing the participants knowledge of
safety-relevant issues and procedures as required by
regulations.

incapacitation training, hands-on training and the


practical application of door and procedure directives
on the CEET. Our program is based on the EU-OPS
for recurrent trainings.

The program starts with a short theoretical introduction


of procedures and escape paths and a unit on incident/
accident review.

The chronological order of the training units can be


adapted to the clients needs depending on availability
of training resources.

This introduction is followed by Real Fire Training, pilot

Place

Lufthansa Flight Training Center Frankfurt/Munich (A320/A340)

Length of seminar

One day

Legal basis

According to requirements and parameters

Target group

Cabin crew members

Number of participants

Max. 20

Presenter/Trainer

Qualified trainers

Required resources

classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
PIT for the corresponding aircraft type
pool including slide-raft
hands-on training
RFFT

Languages

German/English

Seminar content

familiarisation with procedures and escape paths


incident/accident review
fire fighting
pilot incapacitation training
door operation

Methods

theoretical introduction
type-specific practice training

back to top

Initial Emergency Training Including


Conversion to A320
This training course concludes the emergency part
of our basic training for flight attendants. Our course
combines aircraft type familiarisation and difference
training for the A320 fleet as required by EU-OPS.
It includes the three aircraft versions A319/320/321
and covers all required topics (evacuation land/water,
fire, Dangerous Goods, hands-on training, cabin
preparation) as well as daily CEET units.

In order to assure optimal learning success, theoretical


lessons are always followed by the practical application of the studied subject matter. Scenarios can be
implemented in numerous different simulations on our
CEET so that flight attendants are perfectly prepared
for potential emergencies.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of seminar

Eight days

Legal basis

OPS 1.1005 Basic Training Safety


OPS 1.1010 Familiarisation and Difference Training, OPS 1.1025 for
cabin crew on the A320 family (checking)

Target group

Future cabin crew members

Number of participants

Max. 22

Presenter/Trainer

Qualified training staff

Required resources

classroom
CEET A320 family
PIT trainer A320
computer based training, hands-on facility
pool (for rescue-at-sea drill)
slide-raft + slide A320
learning material

Languages

German

Seminar content

general and type-specific topics (classroom lessons)


CEET training including door handling and procedure training
pilot incapacitation training
CBT hall (Dangerous Goods and aircraft systems)
tests: DG, EM General and EM type-specific

Methods

speech backed by presentation and movies


practical training, group work
individual study (CBT)
aircraft inspection (according to a/c availability)

back to top

First Aid Initial Training


The two-day first aid initial training course for cabin
crew members covers all subjects required by EU-OPS.
The contents are first outlined theoretically and then
applied during practical training in order to teach flight
attendants the necessary knowledge and competence
for medical onboard emergencies. In order to prepare

flight attendants realistically for the medical aspect


of their task, concrete case studies from actual flights
are analysed. The training course ends with a
comprehensive emergency drill and a final exam.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of seminar

Two days

Legal basis

EU-OPS 1.1005

Target group

Future cabin crew members

Number of participants

Max. 20

Presenter/Trainer

Qualified training staff (Medifan)

Required resources

classroom
mock-up (service or CEET)
Computer Based Training (CBT)

Languages

German/English

Seminar content

emergency management
patient check
reanimation
impaired respiration / consciousness / circulation
stress reactions
hygiene

Methods

presentations
practical training
individual study

back to top

First Aid Recurrent Training


Our First Aid Recurrent Training is aimed at cabin crew
members required to refresh and demonstrate their
knowledge once a year as prescribed by EU-OPS. After
a short theoretical introduction and the presentation of
new onboard equipment (CBT), procedures are refreshed

and applied during practical training. The training


space is similar to onboard conditions in order
to create highly realistic training scenarios and to
optimize the learning effect.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of seminar

Three and a half hours

Legal basis

Annex 1 to OPS 1.1015 and annex 3 to OPS 1.1005/1.1010/1.1015

Target group

Cabin crew members

Number of participants

Max. 20

Presenter/Trainer

Qualified training staff (Medifan)

Required resources

classroom
mock-up (service or CEET)
Computer Based Training (CBT)

Languages

German/English

Seminar content

patient check, onboard equipment


reanimation
blood pressure check
hygiene
medical emergencies on board (case studies)

Methods

presentations
practical training
individual study

back to top

Cockpit Crew SEP Conversion Training


Our cockpit SEP training includes the theoretical
and practical type-specific familiarisation for cockpit
crew members. This course completes simulator
transition trainings.

practical training of door handling during normal,


emergency and failure operations. Afterwards, the
type-specific slide-rafts are explained. The course is
rounded off by a short hands-on training.

After getting to know the escape paths and limitations


of a new aircraft type, participants concentrate on the

Place

Lufthansa Flight Training Center Frankfurt

Length of seminar

Two hours

Legal basis

According to requirements and parameters

Target group

Cockpit crew members

Number of participants

Max. 12

Presenter/Trainer

Qualified trainers

Required resources

classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
slide-raft if required and available
hands-on training

Languages

German/English

Seminar content

familiarisation with escape paths and limitations of the new aircraft type
normal, emergency and failure door operations
familiarisation with the type-specific slide-raft

Methods

theoretical introduction
type-specific practice training

back to top

Cockpit Crew SEP Recurrent Training


Cockpit crews can update their general knowledge of
accident/incident occurrences by analyzing a specific
case scenario during our cockpit recurrent training.
A short theoretical introduction is followed by a
practice training unit on normal, emergency and
failure door operation. After taking a look at the

respective type-specific slide-raft, a short hands-on


training and a fire drill complete the program which
includes all quintessential recurrent topics required for
cockpit crews according to EU-OPS. Individual client
parameters can be taken into account.

Place

Lufthansa Flight Training Center Frankfurt/Munich (A340/A320)

Length of seminar

Three hours

Legal basis

According to requirements and parameters

Target group

Cockpit crew members

Number of participants

Max. 12

Presenter/Trainer

Qualified trainers

Required resources

classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
hands-on training
RFFT

Languages

German/English

Seminar content

normal, emergency and failure door operations


fire fighting
familiarisation with type-specific slide-raft

Methods

theoretical introduction
type-specific practice training

back to top

Fire Fighting for Ground Staff


This training course has been created for individuals
whose job requires them to provide legal proof of fire
extinguishing skills at regular intervals.

The course focuses on the correct operation of fire


extinguishers as well as on theoretical and practical
fire fighting.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of seminar

Two hours

Legal basis

According to requirements and parameters

Target group

Employees who are required to present proof of fire fighting training

Number of participants

Max. 20

Presenter/Trainer

Qualified instructors

Required resources

classroom
RFFT

Languages

German/English

Seminar content

analysis of fire causes


information, precautionary measures and rules for correctly
handling fire extinguishers
the theory of fire fighting
categorisation according to fire class
practical operation of fire extinguishers
extinguishing class A, B and C fires
how to use a fire blanket

back to top

Personal Competence Human Factors Trainings

The team
Our experienced psychologists and pedagogic experts
have been specially trained in aviation psychology and
develop and supervise all license-relevant and optional
human factors, CRM and security seminars for cockpit and
cabin crews as well as our secondary cockpit training.
Our teams also select CRM presenters and accompany
their pedagogical and technical seminar training and
thus guarantee continuously high quality standards.
Apart from psychologists and pedagogical experts our
team also includes cockpit and cabin crew presenters.
We are able to offer our Human Factors Trainings in any
location with a classroom.
The goals
During our Human Factors modules participants learn to
evaluate and assess their own behavior as well as the
behavior of others. Our courses sharpen the participants
judgement, improve team communication and harmonize

collaboration. Consequently, crews perform their daily


duties more effectively and contribute to enhancing
aviation safety.
By including human factors into all sectors of aviation
training, we not merely comply with legal requirements
but and this is considered most valuable by everyone
involved play an important role in improving aeronautical competence.
Our training concept
Our balanced and comprehensive range of practiceoriented learning methods including group and teamwork,
the exchange of personal experiences, simulations,
role play, computer-based training, speeches, discussions,
video analysis and case studies guarantees maximum
training success. (All our Human Factors Trainings
comply with the requirements of EU-OPS, EASA-OPS
and JAR-FCL.)

back to top

CRM Cabin Crew Initial Training


1/2
The main goal of our Human Factors and CRM Trainings
is to improve flight safety. Participants will learn about
the importance of CRM and its relevance for their future
work as flight attendants. They are taught to understand
that they play an important role both as individuals and
even more so as a team member to assure safe and
efficient flights. Future cabin crew members learn about

factors and symptoms influencing their daily work as


well as safety and develop strategies to prevent and
deal with these. Aviation case studies are presented to
create an understanding for the seminars theoretical
content. Participants and experienced trainers are
encouraged to exchange their experiences.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

Two days

Legal basis

EU-OPS 1 Subpart O Cabin Crew


Initial safety training: EU-OPS 1.1005, 1.1025, Appendix 1 to EU-OPS
1.1005 & 1.1025, table 1. column (a), knowledge level column (b), Appendix
2 to EU-OPS 1.1005/1.1010/1.1015
Rejoiners: EU-OPS 1.1005, 1.1025, Appendix 1 to EU-OPS 1.1005 &
1.1025, table 1. column (a), knowledge level column (c), Appendix 2 to EUOPS 1.1005/1.1010/1.1015
Retraining/differential training: EU-OPS 1.1010, Appendix 1 & 2 to EU-OPS
1.1010 & EU-OPS 1.1035, table 1. column (a), knowledge level column (d)
Appendix 2 to EU-OPS 1.1005/1.1010/1.1015

Target group

Future cabin crew members, rejoiners and all cabin crew members who
change operator

Number of participants

Min. 6 max. 22

Presenter/Trainer

Two cabin crew presenters optional one cabin crew presenter and
one social scientist

Required resources

lecture room
group room

Languages

German/English

Seminar content

briefing
the 1st impression
behavior and feedback
professionalism and safety
communication and intercultural communication
decision-making
stress and workload
conflict management
the team as a resource
back to top

2/2
Methods

speeches and discussions


group work
role play
practical training
audios and videos

back to top

CRM Cabin Crew Human Performance and Limitations


The main goal of our Human Factors and CRM trainings
is to improve flight safety. During this training, participants
will study the psychological principals of the human body
and learn to appreciate their own body as a resource
that assures safe and efficient flights. Knowing the

limitations of the human body in the aviation environment


improves the participants vigilance and helps to prevent
fatigue. Another featured topic is dealing with emotions
and the effect of emotionalized behavior on our capacity
to act.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

One day

Legal basis

EU-OPS 1 Subpart O Cabin Crew


Initial, rejoiner and re-/differential training: OPS 1.1005, 1.1025, annex 1
and 2 to EU-OPS, OPS 1.1010

Target group

All cabin crew members during initial training, rejoiners or those who
change operator

Number of participants

Min. 6 max. 22

Presenter/Trainer

One cabin crew presenter and one medical specialist optional one medical specialist and one social scientist

Required resources

lecture room

Languages

German/English

Seminar content

physiological basics (nervous system, heart, circulation, blood, human


respiration)
fit for flight (hypoxia, hyperventilation, change in atmospheric pressure,
risk factors on board)
perception and situational alertness
the human brain and emotions (brain structure and functions, own
emotions and those of others)

Methods

speeches and discussions


group work
practical training
questionnaires
audios and videos

back to top

Security for Cabin Crews Initial Training


The main goal of our Human Factors and CRM trainings
is to improve and maintain flight safety. This seminar
focuses on safety-relevant issues that underwent change
after the events of September 11 and the resulting
political developments. We will not only review current
case studies but also take a look at the latest laws

covering air safety, air marshals and the use of the


cockpit door as well as legal parameters for airports,
airlines and administrative offices. Furthermore, we
will address the topics On-Board Communication
and Dealing with Aggressiveness and Conflicts.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

One day

Legal basis

EU-OPS 1.1240, 1.1005, 1.1025, EU-OPS 1.1005 h) 1. Appendix 1


EU-OPS 1.1005/1.1010/1.1015 table 1. column (a) Appendix 2,
EU-OPS 1.1005, paragraph e) 1. Appendix 1
ICAO Appendix 6 & 17 Security/regulations (EC)
2320/2002 chapter 12, Air Law 9, 12

Target group

All cabin crew members during initial training, rejoiner or those who
change operator

Number of participants

Min. 6 max. 22

Presenter/Trainer

One cockpit and one cabin crew presenter optional one cockpit or cabin
crew presenter and one social scientist

Required resources

lecture room

Languages

German/English

Seminar content

dealing with aggression


strategy (the 4 levels of threat, offender profiles, hijacking )
measures (Air Law, badge checks, measures on the ground, aircraft
search, cockpit door, air marshals, weapons on board )
communication and coordination of crew
coming to terms with stressful/dramatic events

Methods

speeches and discussions


group work
practical training
videos and audios

back to top

Restraint Cabin Crew Training


The main goal of our Human Factors and CRM Trainings
is to improve and maintain flight safety. This seminar
focuses on techniques used to subdue unruly passengers.
Apart from the technical aspects involved in overwhelming
and tying up unruly passengers the organisational side,
i.e. documentation of incidents, statistics, motives, care

for tied-up passengers and the legal basis, e.g. the


Tokyo Agreement, will be discussed. Our training
strengthens the self-confidence and the demeanor
of the participants in regard to the security function
of their role.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

Half a day

Legal basis

EU OPS 1 Subpart O Cabin Crew


Appendix 2 to EU-OPS 1.1005 / 1.1010 / 1.1015
Appendix 1 to EU-OPS 1.1005, paragraph e)1

Target group

Cabin crew members in initial training, rejoiner or those who


change operator

Number of participants

Min. 6 max. 22

Presenter/Trainer

Two cabin crew presenters optional one cabin crew presenter and
one social scientist

Required resources

lecture room
restraint room (mock-up with original aircraft seats)

Languages

German/English

Seminar content

consequences of illegally interfering with air traffic


de-escalation strategies (verbal, non-verbal)
trigger for restraint procedures
the Tokyo agreement and other legal foundations
team drill (overwhelming and restraint techniques)
care for victims and documentation

Methods

speeches and discussions


practical training
videos

back to top

Senior Cabin Crew Training


The main goal of our Human Factors and CRM Trainings
is to improve flight safety. During this leadership seminar
participants will reflect the implications of being in charge
on board. They will learn to appreciate the relevance
of their leadership behavior in relation to CRM and the
safe conduct of a flight. They will also reflect potential
observational and judgemental traps and develop

guidance tools for communication (questioning


techniques, argumentation) and work structuring
(delegation, workload) in order to learn the optimal
use of resources on board. The participants will
take a close look at the interface between cockpit
and senior flight attendant.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

One day

Legal basis

EU-OPS 1 Subpart O Cabin Crew


Senior flight attendant: EU-OPS 1.1000 (c), (e)
Appendix 2 to EU-OPS 1.1005/1.1010/1.1015 table 1, column (a), (f)

Target group

All future senior flight attendants

Number of participants

Min. 10 max. 20

Presenter/Trainer

One senior flight attendant and one captain optional one senior flight
attendant / captain and one social scientist

Required resources

lecture room

Languages

German

Seminar content

leadership and CRM


conscious perception
leadership tools: asking questions and listening
leadership tools: debating and dealing with objections
case studies

Methods

speeches and discussions


individual and group work
practical training
role play
videos

back to top

CRM Cockpit Crew Initial Training


The main goal of our Human Factors and CRM Trainings
is to improve flight safety. The CRM Cockpit Initial
Training has been conceived for new First Officers and
pilots who switch to a new operator. This seminar is
license-relevant and covers all the content matters
prescribed by the EU-OPS.

a practical and interactive orientation. Apart from CRM


basics participants will learn to deal with the strain
of potentially high workloads, conflicts and difficulties.
The newly acquired skills can be applied and tested
during a computer simulation.

Our seminar is part of the initial training. All the fundamental aspects of CRM are presented vividly and with

Place

Lufthansa Flight Training Center Frankfurt/Munich/Bremen or hotel

Length of seminar

Two days

Legal basis

License-relevant
COCKPIT (Crew) CRM-initial training:
EU OPS 1.943
(a) When a flight crew member has not previously completed initial Operators
EU OPS 1.965 Appendix 1
Recurrent training and checking pilots

Target group

First Officers and cockpit crew members who change operator

Number of participants

Min. 6 max. 18

Presenter/Trainer

Two cockpit crew presenters optional one cockpit crew presenter and
one social scientist

Required resources

lecture room
computer simulation 90 South

Languages

German/English

Seminar content

the 1st impression / briefing


team work
communication
human error / threat and error management
situational attention / perception
workload
stress
decision-making
CRM computer simulation

Methods

speech and discussions


group work
practical training
audios and videos
simulation

back to top

CRM Cockpit Crew Recurrent Training


The main goal of our Human Factors and CRM Trainings
is to improve flight safety. During this recurrent training
we will not only review current aeronautical scenarios but
also take a look at the latest scientific aspects.

Participants will be able to discover their own concrete


strengths and weaknesses and to practice new and
alternative patterns of behavior.

Place

Lufthansa Flight Training Center, Frankfurt/Munich


Lufthansa Trainings Center Seeheim or hotel

Length of seminar

One day

Legal basis

EU-OPS 1.965 Subpart N recurrent training

Target group

Cockpit crew members

Number of participants

Min. 6 max. 18

Presenter/Trainer

Two cockpit crew presenters optional one cockpit crew presenter and
one social scientist

Required resources

lecture room

Languages

German/English

Seminar content

Selection of possible topics:


CRM recurrent introduction and training goals
complex scenarios
threat and error management
situational awareness and processing of information
decision-making
analytical decisions
safety culture
subjective risk assessment
fatigue
briefing
assertiveness / fear / groupthink

Methods

speeches and discussions


group work
practical training
audios and videos

back to top

Security Cockpit Crew Initial Training


The main goal of our CRM security training is to improve
and maintain flight safety. This seminar focuses on
safety-relevant issues that underwent change after
the events of September 11 and the resulting political
developments. We will not only review current case
studies but also take a look at the latest laws covering

air safety, air marshals and the use of the cockpit door
as well as legal parameters for airports, airlines and
administrative offices. Furthermore, we will address the
topics On-Board Communication and Dealing with
Aggressiveness and Conflicts.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

One day

Legal basis

EU-OPS 1.1240, 1.1005, 1.1025, Appendix 1 to EU-OPS 1.1005 h) 1.


Appendix 2 to EU-OPS 1.1005 /1.1010 /1.1015 table 1. column (a),
Appendix 1 to EU-OPS 1.1005, column e) 1.
ICAO Annex 6 & 17 Security / Regulations (EG)
2320/2002 chapter 12, Air Law 9, 12

Target group

Cockpit crew members during initial training or those who change operator

Number of participants

Min. 6 max. 20

Presenter/Trainer

One cockpit and one cabin crew presenter - optional: one cockpit or one
cabin crew presenter and one social scientist

Required resources

lecture room

Languages

German / English

Seminar content

conflict management
dealing with aggression
strategy (the 4 levels of threat, offender profiles, hijacking )
measures (air law, badge checks, measures on the ground, aircraft
search, cockpit door, air marshals, weapons on board )
communication and coordination of crew
coming to terms with stressful / traumatic events

Methods

speeches and discussions


group work
practical training
videos and audios

back to top

Leadership Competence Training 1


The goal of our Leadership-Competence-Development
range of trainings is to transmit leadership skills to First
Officers on their way to becoming Captains. The threeday LCC1-Training is the first module of the LCC training
range. Participants will learn about the significance of
behavioral training from the Human Factors point of view
as well as the basics of human behavior in general.
Furthermore, we will study the fundamental aspects of
leadership behavior, particularities to team guidance

and the significance of verbal and non-verbal communication within the leadership process. After a consultant
delivers a speech on poise and self-assurance (etiquette,
color and style consultation) we will explain and apply the
model of situational leadership. After discussing theoretical aspects each participant will have the possibility
of experimenting in front of a camera followed by group
feedback.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

Three days

Legal basis

Not license-relevant

Target group

First Officers with +/ two years of flight experience

Number of participants

Min. 6 max. 16

Presenter/Trainer

One cockpit crew presenter and one social scientist, one style
consultant (half a day)

Required resources

lecture room
group room

Languages

German/English on request

Seminar content

basics of behavioral training


basic principles of human behavior
team leadership
aspects of successful leadership
leadership through communication
argumentation techniques
non-verbal communication
poise
situational leadership
practise of leadership in various situations
self-image, image of others
future outlook

Methods

speeches and discussions


role play
individual and group work
practical training
videos and audios
back to top

Leadership Competence Training 2


The goal of our Leadership-Competence-Development
range of seminars is to transmit leadership skills
to First Officers on their way to becoming Captains.
The two-day LCC2-Training is the second module of the
LCC training range.
Participants will learn about the change in role of the
First Officer position during the last decades and
exchange their own experiences. Furthermore, each
participant will prepare a presentation on his experiences

with other areas/interfaces. This exchange of experiences


will provide all participants with important tips on how
to approach interfaces during their daily work and how
to discuss the leadership role outside the cockpit.
Productive argumentation techniques will be trained.
The participants will then learn how to handle conflicts
productively in their future position as a leader. Finally
the participants factual and social competence will be
tested with the help of a case study.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

Two days

Legal basis

Not license-relevant

Target group

First Officers with +/ four years of flight experience

Number of participants

Min. 6 max. 16

Presenter/Trainer

One cockpit crew presenter and one social scientist

Required resources

lecture room
group room

Languages

German/English on request

Seminar content

the First Officer in the course of time


presentation: interface reports
debating correctly
leadership in conflict situations
how to deal with conflict as a leader
case study sick crew member

Methods

speeches and discussions


role play
individual and group work
practical training
audios and videos

back to top

Leadership Competence Training 3


The goal of our Leadership-Competence-Development
range of trainings is to transmit leadership skills to First
Officers on their way to becoming captains. The twoday LCC3-Training is the third module of the LCC training
range. At the core of the training is the simulation game
Aqua Futura. This game will give participants the
possibility to experience and experiment leadership in
complex and dynamic situations inside a soft skill leadership simulator specifically developed for this training.
Three different teams cooperate but each team has
to accomplish its own goals while respecting the overall
objective. In order to teach participants differing perspec-

tives of leadership they will have the possibility to


assume different roles within the team. The simulation
will be complemented and completed by briefings and
debriefings during the plenum phases as well as by
theoretical input and practical training. Participants will
particularly reflect on how to deal with high workloads,
try out structured argumentation and find solutions
to unfair dialectic. A further emphasis of the seminar is
on situational awareness. Here participants will reflect
their own situational perception and get to know
a behavioral model that can help them in complex
situations, especially during multi-layered FOR-DEC
decision processes.

Place

Lufthansa Flight Training Center, Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

Two days

Legal basis

Not license-relevant

Target group

First Officers with +/ six years of flight experience

Number of participants

Min. 6 max.16

Presenter/Trainer

One cockpit crew presenter and one social scientist

Required resources


lecture room


group room

Languages

German

Seminar content


simulation Aqua Futura (briefings, execution, debriefings)

situational attention

dealing with unfair attack

stress and workload management

communication

team management

decision-making

leadership tools

Methods


speeches and discussions

simulation

individual and group work

briefings and debriefings

back to top

Leadership Competence Training 4


The goal of our Leadership-Competence-Development
range of trainings is to transmit leadership skills to
First Officers on their way to becoming captains. The
two-day LCC4-Training is the fourth module of the
LCC training range.
The LCC 4 module focuses on strengthening personal
competence, especially in regard to the expanded
responsibility of the SFO position. Participants will reflect
their own leadership behavior, especially when dealing

with conflicts, but also in relation to employee motivation.


Everyone will have the possibility to try out behavioral
patterns in spontaneous role play and practical exercises
in order to apply the newly acquired knowledge. Practical
information on the legal position of the SFO, on his
nautical and the on-board command in general will be
provided. Finally, a complex case study that results in a
commanders decree will round off this seminar.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

Two days

Legal basis

License-relevant

Target group

First Officers with +/ eight years of flight experience

Number of participants

Min. 6 max.16

Presenter/Trainer

One cockpit crew presenter and one social scientist

Required resources


lecture room


group room

Languages

German/English on request

Seminar content


description and tasks of the Senior First Officer


leadership during the briefing

motivation as a task for leaders

everyday situations

leadership in conflict situations

Methods


speeches and discussions

role play



individual and group work

videos

back to top

Type Rating Instructor Training


1/2
The main goal of our leadership trainings for type rating
instructors is the enhancement of leadership qualities
and the improvement of flight safety. Our training
combines professional expertise, cockpit requirements
and psychology.

with the basics of teaching and learning in relation to


their future job as TRIs. We will take a look at how to
analyze, develop and conceive teaching material and
teaching methods and discuss strategies for the examination and evaluation of performance.

The TRI seminar is required for obtaining the TRI teaching


license. During the seminar participants will be familiarized

Place

Lufthansa Flight Training Center Frankfurt/Munich,


Lufthansa Training Center Seeheim or hotel

Length of seminar

Three days

Legal basis

License-relevant
JARFCL 1.365 TRI(MPA) Requirements
(see Appendix 1 to JARFCL
1.365) (see AMC FCL 1.365)
(a) An applicant for the initial issue of a TRI(MPA) rating shall have:
(1) successfully completed an approved TRI course at an approved FTO or
TRTO (see Appendix 1 to JAR-FCL 1.365 and AMC FCL 1.365)
Appendix 1 to JAR-FCL 1.365
TEACHING AND LEARNING
2 The syllabus is set out in AMC FCL 1.365. An approved TRI(A) Teaching
and Learning course shall comprise not less than 25 hours. Pilots holding or
having held one of the following ratings are credited for the TRI(A) Teaching
and Learning part of the TRI course:
FI(A), CRI(A), IRI(A), STI(A), MCCI(A) FI(H), TRI(H), IRI(H), SFI(H).

Target group

Future Type Rating Instructors, Type Rating Examiners and Synthetic


Flight Instructors

Number of participants

Min. 6 max. 16

Presenter/Trainer

One cockpit crew presenter and one social scientist

Required resources


lecture room

Languages

German/English

back to top

2/2
Seminar content


p
hysiological background

structured preparation of lessons


didactic principles


structured briefings


interaction


briefing practise


assessment principles


observing and assessing


judgemental tendencies


debriefing and debriefing exercises

Methods


speeches


role play


individual and group work


practical training


videos

back to top

Type Rating Instructor Training Refresher


The main goal of our leadership trainings for type rating
instructors is the enhancement of leadership qualities
and the improvement of flight safety. Our training
combines professional expertise, cockpit requirements
and psychology.
This refresher training for experienced instructors and
examiners is ideal for rejoining TRIs or the further qualification of TRIs and TREs. Participants are familiarized

with and/or repeat aspects of teaching and learning in


relation to their job as TRI/TRE/SFI. The emphasis is
put on the exchange of experiences and the discussion
of difficult teaching experiences in order to maintain
high teaching standards. Other course topics include
examination, performance evaluation and the analysis
of difficult training situations.

Place

Lufthansa Flight Training Center Frankfurt/Munich,


Lufthansa Training Center Seeheim or hotel

Length of seminar

Two days

Legal basis

Not license-relevant

Target group

Type Rating Instructors, Type Rating Examiners and Synthetic Flight Instructors

Number of participants

Min. 6 max. 15

Presenter/Trainer

One cockpit crew presenter and one social scientist

Required resources


lecture room

Languages

German

Seminar content


exchange of experiences: difficult classroom scenarios


feeling thinking acting

observing and assessing difficult training situations

Human Systems in training

flight safety

emotion & intuition

social roles and gender rolls

Methods


speeches


role play

individual and group work

practical training

videos

back to top

Training for CRM Facilitators


This license-relevant four-day CRM instructor training
focuses on future Human Factors Coaches and
Presenters (cabin and cockpit crew).
Apart from discussing pedagogical and psychological
aspects the seminar gives all participants the chance to
try out the presenter role. During the whole four-day

period participants will regularly give and receive


feedback and are thus enabled to reflect their strengths
and weaknesses even after the seminar ends.

Place

Lufthansa Flight Training Center Frankfurt/Munich or hotel

Length of seminar

Four days

Legal basis

EU-OPS1, EU-OPS 3, 1.943c, 1.945 (a3), 1.965, 1.1005, 1.1015

Target group

All those who want to become CRM- or Human Factors coaches

Number of participants

Min. 6 max. 10

Presenter/Trainer

Two experienced social scientists

Required resources


lecture room


group room

Languages

German / English

Seminar content


self-presentation including video feedback


introduction to CRM presentation


work spectrum of coach


organization of group work


architecture of learning


verbal and non-verbal competence


leading discussions


dealing with challenging situations/participants


organization of role play

activation of participants



learning transfer

Methods


speeches and discussions

individual and group work



role play

exercises



video feedback

back to top

Customized Trainings Leadership


1/2
The main goal of our leadership trainings is to teach all
cockpit crew members (SO, FO, SFO, CPT, TRI, TRE)
the relevant aspects of building a team. Our specifically
trained and experienced cockpit crew instructors and
social scientists teach their respective subjects with a
concrete and practical approach.

The seminar modules listed below can be assembled


into one- to three-day training units according to your
needs. Thus it is you as our client who decides which
subjects are interesting or relevant for you and how
long the training should be.

Place

Lufthansa Flight Training Center Frankfurt/Munich


Lufthansa Training Center Seeheim or hotel

Length of seminar

As requested

Legal basis

Not license-relevant

Target group

SO, FO, SFO, CPT, TRI, TRE

Number of participants

Open

Presenter/Trainer

One cockpit crew presenter and one social scientist optional one style
consultant

Required resources


l
ecture room

Languages

German/English on request

Seminar content

the principles of leadership



aspects of successful leadership / leadership tools

leadership standards (feedback, self image / image of others )

leadership models

situational leadership

leading a team
the challenges of leadership

leadership and conflict

argumentation techniques

decision-making /-behavior

mastering difficult leadership situations
communication and leadership

verbal and non-verbal communication

briefing types

conflict communication

giving critical feedback

rhetorics

back to top

2/2
stress and resilience

situational alertness

dynamics of extreme situations

crisis management

resilience under stress, stress reduction

resilience training

complacency

risk perception

KODE personality profile
leadership and emotions

feeling thinking acting

emotion & intuition

motivation as a leadership tool

social roles and gender roles
leadership for instructors

structured teaching concepts

judgemental tendencies

didactic principles

well-structured briefings

assessment principles

observing and evaluating

debriefing and debriefing exercises

exchange of experiences: difficult training situations

Human Systems during training

flight safety
Poise

style consultation

etiquette
leadership simulator Aqua Futura
Methods


speeches and discussions

role play

individual and group work

practical training

audios and videos

video training

leadership simulator

self-assessment

exam methods

counselling by experts

supervision by colleagues

individual and group coaching

back to top

With Courtesy Service Trainings

Our service training sector helps to transform your


employees into perfect service professionals. Whether
for ground services or onboard duty: we concentrate
on all aspects of service and provide your cabin crews
with the finishing touch.
According to your wishes you can book either our tried
and tested training concepts or have us design a customized course. In both cases you can count on our
longstanding experience and great expertise. Our instructor
team includes pedagogic experts, social scientists
and professional service trainers with an aeronautical
background and a highly developed service disposition.
All of them are at the disposal of your crews.
Professional service at the highest level
Our numerous training options clearly exceed the basic
requirements that professional cabin crews have to fulfil.
As we continuously update our methods according to

the latest standards of adult education we are perfectly


prepared methodically and didactically for any type of
challenge. We also keep adapting the training contents
to the rapidly changing parameters of the aviation environment and break fresh ground with online trainings and
time-saving learning strategies.
Both our initial training for flight attendants and the
advanced training for senior cabin attendants/pursers
are based on reliable, tried and tested concepts and
vast experience. We promote technical know-how
as well as the personal development of each individual
course participant. Our premium service sector also
includes training courses that focus on excellent
performance and sharpen the understanding for the
responsibility of dealing with important clients. Our
diverse course portfolio includes all important service
and gastronomy topics as well as aircraft type-specific
service trainings.

back to top

Initial Training for Cabin Crews


1/2
The teaching methods and didactics of our basic training
course for flight attendants are in accordance with the
most recent pedagogical standards of adult education.
Monothematic and autonomous learning with a practical
orientation is encouraged. The focus lies on themecentered interaction.

desired by our clients.

Due to the flexible modular training structure it is


possible to respect the exact time frame and contents

If required an online training unit can precede the


course.

The training revolves around three key subjects:


Module 1: Service training
Module 2: Safety and security training SEP
Module 3: Branding/factual, product and service training

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of service training

According to arrangement (depending on learning goals, content and


required personal standards)

Aircraft types

For example: B737, A319/320/321, A340-300/600, B747-400/800, A380

Number of participants

According to arrangement

Resources

For example:
lecture rooms
service mock-ups
hands-on facility

Training material

Personal folder for manuals

Other included trainings

Emergency Training, Crew Resource Management, First Aid

Languages

German/English

Training units

Module 1: communication and service training


service principles
role of the service provider: expectations, responsibility and
self-understanding
capacity for self and role reflection
customer profiles, customer orientation
basic rules of customer communication
sales training
grooming and appearance
etiquette
customer loyalty and service culture
teamwork skills
conflict and complaint management
intercultural training

back to top

2/2
Module 2: basic safety training/type rating

basic safety training in connection with type training/difference training

for the above aircraft types combined with first aid, Crew Resource
Management and emergency training
Module 3: branding/factual and service training

brand awareness


service culture


internal topics (company structure, duty rosters, manuals, etc.)


professional service training


aircraft type rating


practical application of service concepts, practise


product knowledge


work role/context/documentation/media


uniform

Methods


in case of online training: eLearning including tutorial assistance


presentations


self-studies


reflection exercises


group work


practical exercises


hands-on training


workshops

back to top

Cabin Crew Training According to Aircraft Type

This training prepares cabin crew members for the


specific features of an aircraft type and their adequate
work role on board. The emphasis is put on technical

and functional aircraft-specific subjects and includes


particularities and differences in service procedures
and tasks.

Place

Lufthansa Flight Training Center Frankfurt

Length of service training

According to arrangement (depending on learning goals, content and


required personal standards)

Aircraft types

For example: B737, A319/320/321, A340-300/600, B747-400/800, A380

Number of participants

According to arrangement

Resources

For example:

lecture rooms


Computer Based Training

Training material

Handouts German/English

Other included trainings

Emergency Training

Languages

German/English

Training units


introduction to aircraft type and version


technical details


service procedures and particularities

Methods


presentations


Computer Based Training (CBT)

back to top

Senior Cabin Crew Training


This theoretic and practical training unit prepares future
cabin service managers for assuming a professional
leadership role on board.

guidance. Apart from the general aspects linked to the


responsibility that goes hand in hand with the new role
the course focuses on the specific functional side of the
tasks during short- and long-range flights.

The concept puts the emphasis on leadership, the involved


communicational aspects and the instruments of team

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of service training

According to arrangement (depending on learning goals, content and


required personal standards)

Aircraft types

For example: B737, A319/320/321, A340-300/600, B747-400/800, A380

Number of participants

According to arrangement

Resources

For example:

lecture rooms


Computer Based Training (CBT)

Training material

Regulatory manuals, written announcements, etc.

Other included trainings

Emergency, Crew Resource Management, First Aid

Languages

German/English

Training units


personality, role and leadership skills


briefing methods

announcement training

information management

legal aspects

feedback and conversational skills

customer relations, complaint management under leadership aspects

service coordination

Methods


presentations


group work

video training

back to top

Cabin Crew Training for the Premium Sector


These training units for the premium sector focus on the
development and the enhancement of the role-specific
professional competence of cabin crew members. The
participants awareness for the significance and the
special service requirements of premium clients will be
sharpened. We will concentrate on creating an understanding of the role and its adequate execution in order
to guarantee a high quality standard in the premium
cabin. Professional aspects such as premium service

policy and regulations as well as product studies also


play a central role during training.
Highly qualified and experienced trainers as well premium
service experts will conduct the training with a highly
practical orientation. Service practise and the individual
reflection of the learning content form an integral part
of all premium sector training.

Place

Lufthansa Flight Training Center Frankfurt/Munich

Length of seminar

One to three days (according to training goal and agreement)

Target group

Experienced cabin crew members selected for advanced premium training

Number of participants

Max. 16

Presenter/Trainer

Qualified service trainers from the premium sector, premium service experts

Required resources


lecture room


service mock-up

Languages

German/English

Seminar content


poise, attitude and roll


philosophy of the respective premium sector


ability to present and represent


sensitivity and intuition when dealing with different client types


communication expertise


etiquette


service philosophy of the premium sector


service sequences and service coordination


premium products and professional product presentation in front

of guests

Methods


impulse presentations


plenum discussions

group work

learning projects according to experience

role play

instruction and guidance

simulation

practical training

hands-on training

service simulation

individual studies

interactive media

back to top

Change of Scene Film Production

Since the year 2000 a professional film production


department has been complementing the product range
of Lufthansa Flight Training. Our team produces mainly
training films that are offered worldwide.
Whether for general trainings unrelated to a specific
aircraft type or type-related trainings for Airbus or Boeing
aircraft: our compact learning units captured on film

convey important information on systems and procedures


in emergency situations. We obtain a lasting, improved
learning effect by using simple, graphic film sequences.
Authenticity is always our main objective. Films are a
perfect teaching method that assures methodical variety
and enhances attention and sensitivity for the presented
subject matter.

back to top

Customized Training Videos


Different airlines require different solutions. For this reason
we offer to produce customized training videos according
to your needs. We will discuss your requirements with
you and develop the script that fits your airline, your fleet
and your procedures as well as your checklists, documentation and company philosophy. Obviously we can
also fulfil your individual requests concerning composition
and structure.

as short clips for PC presentations and for integration


into digital applications, e.g. web-based training
and other e-learning modules for all aviation sectors.
We specialize in emergency, service, human factors,
cockpit and technics training.
Our video production team offers you professional full
service packages including consultations, script writing,
production, sequence cutting and video scoring.

We produce training and elaborate image films as well

Place

Lufthansa Flight Training Center Frankfurt or according to


appointment

Services

client consultations for audio-visual teaching material


the professional knowledge of production and aviation
script composition
competent advice concerning didactics and dramaturgy
planning and organization from the same source
aircraft availability, actors, locations, etc.
film production
efficient use of resources: aircraft, simulators, mock-ups, actors etc.
film cut creative and as desired by client
film and photo archive, allows the use of in-store material to avoid
additional costs and time

Language

Thanks to our vast list of narrators we are able to add video comments
in almost every language.

back to top

LH 3344 Evacuation after Smoke in Cabin


This film reports an actual incident involving massive
smoke development on board. It authentically describes
the emergency communication between cabin and
cockpit crew, ground operations, tower and passengers.
Without concrete error indications on the cockpit
instruments or visual contact with the cabin the cockpit
crew had to make decisions based purely on cabin crew
reports. The situation was further complicated by an
erupting panic among the passengers.

The re-enacted scenes of the film are commented by


the originally involved crew. In the end the aircraft is
evacuated via emergency slides.
The experience report impressively documents how
problems add up and demonstrates the difficulties and
the pressure to act often encountered by aircraft crews
when emergency procedures have to be applied.

Topic

Evacuation after smoke in cabin

Duration

23 minutes

Target group

Cockpit and cabin crew members, all types of A/C, emergency training and
human factors training

Content

setting with smoke in cabin


crew performance
communication between cockpit and cabin crew in exceptional
circumstances
decision making in the cockpit in exceptional circumstances
passengers reaction and behaviour in life threatening circumstances
reaction of and arrangements made by cabin crew
evacuation of the aircraft via emergency slides
mental processing of the incidence

Languages

German/English

back to top

Cabin Fire Safety


This film is a compilation of several sequences involving
fire fighting on board. Apart from showing how to
extinguish different types of fire, the handling and the
effect of halon extinguishers are demonstrated. The
spectator learns about potential sources of fire inside

aircraft, e.g. behind wall panels or in restrooms.


The film sequences are completed by information on
preventive measures, warning systems and self
protection.

Topic

Cabin Fire Procedure

Duration

20 minutes

Target group

Cockpit and cabin crew members, all types of A/C, emergency training and
human factors training

Content

1. sequence: Different kinds of cabin fire (galley oven, lavatory waste box,
overhead bin, entertainment system, passenger seat, electronic devices)
2. sequence: Film of a real waste box fire in the lavatory. Working with
the cabin fire procedure and communication between cabin and cockpit
crew. Summary of contents and additional information
3. sequence: Demonstration and explanation of the effectiveness of
halon (burning hand luggage in overhead bin)
4. sequence: Locating and extinguishing fires behind panels with the
help of the crash axe
5. sequence: Reconstructed incident of an oven fire
6. sequence: Demonstration of the extinction of an oil fire with water
(oil explosion)
7. sequence: Precautionary measures performed by cabin attendants
8. sequence: Interview with the head of aviation safety about
precautionary measures and alarm systems

Languages

German/English

back to top

Sea Survival on the Slide Raft after Ditching


This film has been shot on the open sea and lists strategies
for surviving after a ditching. The activation of Search
and Rescue teams after a mayday call from the cockpit
crew is illustrated by an example that involves a ditched
A330. Among other items the use of slide rafts, the

evacuation of passengers, the deployment of the sea


anchor and the correct behavior in case of helicopter/
SAR team rescue are demonstrated authentically.

Topic

Survival on the slide raft after ditching

Duration

23 minutes

Target group

Cockpit and cabin crew members, all types of A/C

Content

survival after ditching


deployment of a slide raft in open water
passenger evacuation into the slide raft and taking along all the necessary
emergency equipment
detaching the slides and paddling into a safe distance
deployment of the sea anchor
rescuing of and tending to passengers
giving out information on hypothermia and proper nourishment
behavior in case of a shark attack
functioning and use of the emergency transmitter
crowd control
use of the survival kit and the emergency equipment
use of the slide raft repair kit
canopy erection and rainwater collection
use of the signalling devices (rocket flares, seawater dye)
proper conduct during helicopter rescue / Search and Rescue SAR
First Aid

Languages

German/English

back to top

Ground Based Emergency Services at Aerodromes


In this film a distress incident at Frankfurt/Main Airport
is simulated. An airplane flying from Munich to New
York has to perform an emergency landing at Frankfurt
airport after smoke develops in the cabin. The film
shows the adequate structure and procedures of the
emergency communication between cockpit and cabin
crew as well as between cockpit crew and air traffic
control and the various emergency services on the
ground. The communication is based on ICAO rules
and JAR OPS 1 regulations.

border patrol, airport security and ground transportation


services are called into action. The action proceeds
smoothly and quickly. As passengers and crew are
being evacuated via escape slides, rescue and first aid
procedures for the injured and their immediate transport
to a medical facility are demonstrated.
The film imparts valuable background knowledge on
preparations as well as supporting and other measures
taken on the ground in case of an announced emergency
landing of a commercial aircraft.

After the plane performs the emergency landing the


airport fire department, medical services, police,

Topic

Procedures and communication channels of


ground emergency services

Duration

15 minutes

Target group

Cockpit and cabin crew members, all types of A/C

Content

smoke emission from wall panels


communication according to Cabin Fire Procedure
ground preparations in case of an emergency landing
importance of explicit and precise emergency communication
ICAO rules and JAR OPS 1 requirements
emergency landing
passenger evacuation via slide rafts
ground staff emergency procedures

Languages

German/English

back to top

Inadvertent Slide Deployment


Each year thousands of evacuation slides are deployed
inadvertently all over the world.
Not only are inadvertent slide deployments expensive,
they also represent a significant hazard to ground
personnel approaching the aircraft from the outside.

the deviation from established procedures increase the


risk of deploying slides accidentally. In order to minimize
this risk, the video demonstrates a mental procedure
which should be performed every time before opening a
cabin door.

The video shows how distraction, inattentiveness and

Topic

How to avoid inadvertently deploying emergency slides training video

Duration

5 minutes

Target group

cabin crew members, all types of A/C

Content

consequences of inadvertent slide deployment


mental procedure for the prevention of inadvertent slide deployment

Languages

German/Englisch

back to top

30 Second Review
This video illustrates the elements of the so-called 30
Second Review, a form of mental training that must
be performed prior to each take-off and each landing.
The videos intention is to raise cabin crew members
awareness for the necessity of observing safety
procedures at all times.
Statistics show that approximately 80% of all aircraft
accidents occur during take-off, approach or landing.
As most accidents happen without prior warning the
sudden transition from routine to emergency can
considerably limit logical thinking and the effectiveness
of reactions.

a flight attendant appears to be performing her landing


preparations. However, her thoughts actually revolve
around her private life rather than around the imminent
landing. This scene ends with authentic pictures of
aircraft accidents. The flight attendants thoughts are
illustrated by switching from color to black-and-white
sequences.
During the second part the flight attendant concentrates
on the 30 Second Review and while mentally preparing for the landing presents the most important review
items.

The video shows a case scenario. During the first part

Topic

30 Second Review training video

Duration

7 minutes

Target group

Cabin crew members, all types of A/C

Content

importance of a mental preparation before take-off and landing


contents of a mental preparation before take-off and landing

Languages

German/English

back to top

Rejected Take-off Joint Teamwork


This film focuses on the importance of precise communication between cockpit and cabin crews in abnormal
situations. The film example describes an aborted takeoff after an engine fire warning, the resulting measures
in the cockpit and the preparation of the cabin crew for
a potential evacuation. In this case crew and passengers
can disembark via stairways after the fire has been

extinguished successfully. The frozen picture technique


is applied to insert background information and to explain
cockpit and cabin drills and procedures as well as
decisive aids and priorities.

Topic

Crew communication during the critical two minutes after a


rejected take-off (simulated scenes)

Duration

20 minutes

Target group

Cockpit and cabin crew members, all A/C types, fire brigades, ATC
controllers, ground staff

Content

accurate communication between cockpit and cabin crew


background information about decision criteria and arrangements by
the cockpit crew
coordination and processes between cockpit und cabin crew

Languages

German/English

back to top

Cabin Preparation
This video presents a complete cabin preparation.
The scenario includes a cabin preparation ordered by
the cockpit crew who anticipates a potential emergency
landing after the aircrafts main landing gear has been

damaged during take-off. The film highlights the


importance of the crews attitude and their impact
on passenger behavior in such situations.

Topic

Cabin preparation for emergency landings. Includes a simulated


cabin preparation, as well as an interview of crew members

Duration

34 minutes

Target group

Cockpit and cabin crew members, all A/C types

Content

discussion and decisions of cockpit crew


re-enacted cabin preparation
securing of galleys
clearing up working areas
purser announcements and briefing of passengers
safety (brace) positions for adults, children and babies
selection and briefing of pre-selected (able-bodied) passengers

Languages

German/English

back to top

A380 Emergency Exits and Evacuation Routes


All Doors and Cockpit
This training video provides cockpit and cabin crew
members with all the relevant information on escape
paths and the operation of the A380s emergency
exits. The door opening and closing procedures are

explained and demonstrated during normal operations


as well as during emergency scenarios and in case of
malfunctions.

Topic

A380 emergency exits, escape routes and door operation


training video

Duration

23 minutes

Target group

Cockpit and cabin crew members (A 380)

Content

Exits M1L / M1R (M2L /M2R, M4L / M4R, M5L / M5R):


Opening and closing doors during normal operation
Emergency operation
Evacuation procedure, use of slides, actions in case of malfunction
of/damages to door systems
Exits M3L/M3R (Type I exits with single-lane slides):
Special procedures
Normal operation
Evacuation
Exits U1L / U1R, U2L / U2R, U3L / U3R:
Opening and closing doors during normal operation
Emergency Operation
Removal of the survival kit at the upper deck door
Cockpit escape routes:
Cockpit door
Cockpit sliding windows/escape ropes

Languages

German/English

back to top

A380 Cockpit Door


This training video familiarizes cockpit and cabin crew
members with the functions and procedures of the

A380 cockpit door during normal and emergency


operations.

Topic

Handling of the A380 cockpit door training video

Duration

5 minutes

Target group

Cockpit and cabin crew members (A380)

Content

Features of the cockpit door


Handling procedures of the cockpit door
Opening the door during normal operation
How to gain access to the cockpit in case of an emergency

Languages

German/English

back to top

A380 Evacuation Routes Crew Rest Compartment


This training video focuses on the evacuation from the
crew rest compartment. We present the main evacuation

path and open the emergency escape hatch as well as


the step-through hatch.

Topic

Escape routes from the A380 crew rest compartment training video

Duration

5 minutes

Target group

Cockpit and cabin crew members (A380)

Content

main escape routes


opening the escape hatch
opening the escape hatch from the cabin
the crawl hatch between bunk 6 and 12

Languages

German/English

back to top

A380 Stair Barriers


This video presents the significance, the function and
the operation of the front and the rear stair barriers as
well as the curtain.

Topic

Operation of the A380 stair barriers and curtain


training video

Duration

5 minutes

Target group

Cockpit and cabin crew members (A380)

Content

operation of the stair barrier and curtain at the forward stairs


operation of the aft stair barrier

Languages

German/English

back to top

A340 Emergency Exits


This training video provides cockpit and cabin crew
members with all the relevant information on escape
paths and the operation of the A340s emergency
exits. The door opening and closing procedures are

explained and demonstrated during normal operations


as well as during emergency scenarios and in case of
malfunctions.

Topic

A340 emergency exits, escape routes and door operation


training video

Duration

20 minutes

Target group

Cockpit and cabin crew members (A340)

Content

Exits 1L /1R (2L / 2R, 4L / 4R):


opening and closing doors during normal operation
emergency operation
evacuation procedure, use of slides, actions in case of malfunction of /
damages to door systems
Exits 3L / 3R (Type I exits with single-lane slides):
special procedures
normal operation
evacuation
Cockpit escape routes:
cockpit door
cockpit sliding windows/escape ropes

Languages

German/English

back to top

B747 Emergency Exits and Evacuation Routes


All Exits and Cockpit
This training video provides cockpit and cabin crew
members with all the relevant information on escape paths
as well as the position and operation of the emergency
exits of the B747-400. We focus on the characteristics
of the main deck, the upper deck and the cockpit
emergency exits. After giving a general overview experienced crew members demonstrate detailed handling
procedures.

The film shows simulated evacuation scenarios on


board of an actual B747-400 and includes the deployment of the slide/raft at door 4L, the ramp/slide at door
3L, the slide at UDL and the emergency rope reels in
the cockpit.

Topic

B 747 emergency exits, escape routes and door operation


training video

Duration

18 minutes

Target group

Cockpit and cabin crew members (B747-400)

Content

how to open a cabin door from the outside


specifics and operation of cabin doors 1, 2, and 4
the characteristics of doors 3 and 5
an evacuation through doors 3 and 4
the upper deck doors, including an evacuation through UDL
the evacuation routes from the cockpit
evacuation through the cockpit escape hatch with the help of the
emergency ropes attached to inertia reels

Languages

German/English

back to top

B737 Emergency Exits and Evacuation Routes


This training video provides cockpit and cabin crew
members with all the relevant information on escape
paths and the operation of the B737s emergency
exits. The door opening and closing procedures are

explained and demonstrated during normal operations


as well as during emergency scenarios and in case of
malfunctions. Cockpit door emergency procedures are
also included.

Topic

B737 emergency exits, escape routes and door operation


training video

Duration

15 minutes

Target group

Cockpit and cabin crew members (B737)

Content

door operation from the outside


exits 1L /1R + 3L / 3R
description of exits
normal operation
opening and closing of doors 1L / 1R, 3L /3R
emergency operation exits 1L / 1R, 3L / 3R
(evacuation, operation in case of malfunctions of/damage to doors/
slide systems)
specifics about exits 2L / 2R (B737-500)
evacuation (sliding over trailing edge flaps)
cockpit door (blow-out panels)
operation of cockpit sliding windows/escape ropes

Languages

German/English

back to top