Professional Documents
Culture Documents
Sanjeev Prakash
SUMMARY
CAREER ASPIRATIONS
To work for an organization which encourages creativity and offers an opportunity for an individual
development as professional and to enhance my technical knowledge, personal management skill and
ability to work in team environment.
EXPERIENCE:Worked in Sapience Infotrain Pvt. Ltd. as a System Administrator Trainee from 1st
March 2014 to July 2015.
Currently Working for Dell India Pvt. Ltd. as a System Analyst from August 2015 to Till Date.
JOB RESPONSIBILITIES:-
Handling VPN cases i.e. VPN ID Creation issue soft token reissue, installation.
Creating ticket for problem & amp; troubleshoot the software issues.
Manage in house application like Delite, AGMS, and Vission Plus.
Configuration & troubleshooting outlook issues.
Working on RSA Secure ID tool and provide VPN connectivity to users.
Deal with RSA Soft Token & Hard Token for VPN connectivity.
Manage all mails of central of mailbox.
Create email, VPN& AMP: Blackberry accounts in IDM tool.
Send Communication for Network related issues to Pan India location, release
notification regarding change schedules.
Active Directory Management (Creation & managing resources in domain like user, Local
Admin rights, Printer rights etc.
Handling Safe boot cases i.e. recovery and mapping.
Work under Ticketing environment, cases needs to be closed under given TAT.
Providing instant Remote Support and trouble shoot the issues.
Providing the support through Mail as well as on calls.
Having a great experience to work under outlook environment, handling approx. 150
mail/day.
Providing the support through Mail as well as on call.
Give permanent Fix to the Desktop, Printer problems, and basic LAN & server support
issues
Remote Call Closure within Norms.
Aware of Installation & troubleshooting of critical applications & their usage guidelines.
Participate in new application support workshops, in DR related activities and in
Preventive,
Maintenance activities.
The entire Desktop (Including standalone PCs) shall be updated with the Latest Antivirus
pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
Data submission for Daily, Weekly & Monthly summary report.
Troubleshoot and resolve incidents (Hardware and Software) related to desktop and
associated peripherals
Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
Software installations such as MS-Office, Acrobat Reader, mail client etc.
Installation of anti-virus on desktops and remove Virus.
Awareness & acceptance for Best Practice roll out.
Desktop Installation, Movement, Assign & Change
Installation of anti-virus on desktops and remove Virus
Configuration of Print devices (network and local) on desktops
Desktop Configuration - Network, mail client, internet etc.
Excellent work experience in Windows 2003/2008 implemented its rich features like
Active Directory, DHCP, Disk Quota, Backup tool, etc. Backup & Recovery, System
Performance Tuning, Disaster Recovery Planning, IT Security, and IT Services & Help
Desk.
Installation and support Windows Server 2008; Windows 7 OS.
Install, upgrades, support and troubleshoot for printers, computer hardware and any
other authorized peripheral equipment.
TECHNICAL QUALIFICATION
B.E. (Electronics & Instrumentation Engineering) from RGPV, Bhopal with 67%.
SCHOLASTICS
EXTRA-CURRICULAR ACTIVITIES
HARDWARE
PERSONAL DOSSIER
Name
Date of Birth
Fathers Name
Address
Email-ID
Nationality
Marital Status
Hobbies
Languages
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Sanjeev Prakash
05/10/1987
Ramesh Prasad.
B-121 Pandav Nagar, New Delhi
ersanjeevprakash@gmail.com
:
Indian
Single
listening music
:
English (Read/ write/ speak).
Declaration:
I hereby declare that the above written particulars are true to the best of my knowledge
and belief
Place: Delhi
Date:
(Sanjeev Prakash)