H a n d b o o k

- QTR Online-

1. Content
1. CONTENT .............................................................................................................2
1.1.

List of abbreviations.................................................................................................................. 4

2. INTRODUCTION...................................................................................................5
2.1

QTR Definition............................................................................................................................ 5

2.2

QTR process .............................................................................................................................. 5

2.3

MLA ............................................................................................................................................. 6

2.4

QTR-Online ................................................................................................................................. 7

2.5

General information................................................................................................................... 7

2.1.

Authorization .............................................................................................................................. 8

3. GENERAL OVERVIEW OF SYMBOLS ................................................................8

4. START PAGE, PROCESS DETAILS AND START PAGE OF THE QTR
QUESTION CATALOGUE ..........................................................................................9
4.1.

Front page questionnaire........................................................................................................ 10

4.1.1.

Area 1 ................................................................................................................................ 11

4.1.2.

Area 2 ................................................................................................................................ 12

4.1.3.

Area 3 ................................................................................................................................ 12

4.1.4.

Area 4 ................................................................................................................................ 14

4.1.5.

Area 5 ................................................................................................................................ 17

4.1.6.

Area 6 ................................................................................................................................ 17

5. MEASUREMENT CRITERIA ..............................................................................20

6. ATTACHMENTS .................................................................................................22
7. MASTER .............................................................................................................24
-2-

8. GENERAL INFORMATION AND ERROR MESSAGES ....................................26

8.1.

Action successful .................................................................................................................... 26

8.1.1.

Process saved ................................................................................................................... 26

8.1.2.

Finish editing of measurement criteria and send ............................................................... 26

8.1.3.

Attachment added .............................................................................................................. 26

8.1.4.

Attachment deleted ............................................................................................................ 26

8.1.5.

Attachment overwritten ...................................................................................................... 26

8.1.6.

Master saved ..................................................................................................................... 26

8.1.7.

Master taken over .............................................................................................................. 27

8.1.8.

Master deleted ................................................................................................................... 27

8.2.

Warnings .................................................................................................................................. 27

8.2.1.

Measurement criteria contain entries, which are not saved .............................................. 27

8.2.1.

Process is currently in versioning ...................................................................................... 27

8.3.

Action failed ............................................................................................................................. 28

8.3.1.

Adding an attachment in the wrong file format .................................................................. 28

8.3.2.

Added attachment is too large ........................................................................................... 28

8.3.3.

Filename of attachment is to long ...................................................................................... 28

8.3.4.

Attachment cant be deleted .............................................................................................. 28

8.3.5.

Attachment cant be overwritten ........................................................................................ 29

8.3.1.

Add Attachment without selecting a file ............................................................................. 29

8.3.1.

Adding attachment: file could not been found ................................................................... 29

8.3.2.

More than one master is chosen ....................................................................................... 29

8.3.3.

Saving of too many masters .............................................................................................. 30

8.3.1.

Its not possible to take over the master ............................................................................ 30

9. LIST OF FIGURES .............................................................................................31

10.

LIST OF TABLES ............................................................................................32

11.

SUBJECT INDEX ............................................................................................33

-3-

1.1. List of abbreviations

Abbreviation

Meaning

BTV

Bauteilverantwortlicher der Qualittssicherung ( Supplier Quality Engineer)

ESL

Electronic Supplier Link ( System to receive quotations in the Group

Business Plattform www.vwgroupsupply.com)

KBP

Konzern Business Plattform (Group Business Plattform)

LION

Lieferanten Teile Information Online (Supplier Parts Information

Online) system to fill in information about parts status, Qualification
Programme of New parts

LEB

Legal Entity Buyer -

ML

Maturity Level

MLA

Maturity Level Assurance

QTR

Quality Technical Requirement

VDA

Verband der deutschen Automobilindustrie ( German Association of

Automotive Industry)

-4-

2. Introduction
2.1 QTR Definition
QTR stands for Quality Technical Requirement. It is a quality method of the Volkswagen
Group with the aim to improve the selection of suppliers to be able to ensure the qualitative
and quantitative requirements of the product over the whole life-cycle. Thereby it should be
ensured that the offer fulfils all requirements made by the Volkswagen Group.

A QTR is conducted for all relevant parts, which have been nominated by the Volkswagen
Group. Therefore a QTR is applied and executed for all projects. The validation of the individual result refers solely to the offer and the newly to be nominated volume. Consequently,
the result is only valid for the offer, the project and the suggested suppliers production location.

The QTR Front cover sheet is element of the Nomination Agreement. Defined clauses for a
nomination are tracked in the further Maturity Level Assurance (MLA) and have to be completed by the supplier (For more information to MLA, please refer to point 2.3 MLA).

The QTR process can be initiated by every department since it is an universal, crossfunctional business process.

2.2 QTR process

The QTR evaluation is based on the VDA question catalogue. The potential supplier of the
relevant part is contacted by Purchase and is requested to fill in the QTR questionnaire provided in the ESL tool (refer to point 2.4 QTR-Online). The question catalogue can be also
found on the KPB. In each case a fixed completion date is defined. If the data / requested
information of the question catalogue are not provided by this date, the potential supplier is
automatically escalated, and could face the exclusion of nomination process. All information
provided should be based on the documents which have been provided to the supplier with
the request of quote.

After the return of the completed documents an internal validation takes place. After the assessment, the potential supplier can be invited to a round table discussion and presentation
to clarify open questions and could add not sent documentation. Should these documents be
not sufficient or incomplete, they will be sent back to the supplier for one revision only.
-5-

The result, based on the provided documents and/or the conversation, is presented to the
supplier and finally has to be signed by the supplier.

The presentation of the result is made as follows:

Yes= green traffic light

Approved on condition=yellow traffic light
No=red traffic light

The result is taken into account in the nomination process. A supplier, which is evaluated
with a No cannot be taken into consideration for nomination. However, each supplier has at
least once the possibility to correct his presentation until a maximum of 7 days after the first
plausibility check.

2.3 MLA
The Maturity Level Assurance (MLA) as a steering method within the project management is
based on a Maturity Level-Milestone-Philosophy with eight maturity levels in total. The main
goal of this method is the improvement of the parts quality by harmonizing the contents and
sequences within the supply chain. The Maturity Level Assurance is based on VDA MLA.

Potential risks can be spotted early and counter measures can be introduced. For this evaluation a standard number of questions (=Measurement Criteria) are available. Depending on
the risk classification, the execution of the Maturity Level Assurance is divided into the Maturity Levels 0 - 7.

Key element of the method is the Round Table Approach. To conduct a Round Table, representatives of the involved internal and external departments are invited. The aim is to improve the collaboration and to analyse the status of the project. At those events the different
measurement criteria of the respective maturity level are presented, the mutual responsibilities evaluated, measures defined and followed up. All individual measures are documented
in the questionnaire with responsibilities and dates.

The basic maturity level catalogue for processing the Maturity Levels 0 to 7 in projects can be
found in the appendix of the VDA Book Maturity Level Assurance for New Parts.

-6-

2.4 QTR-Online
Since QTR-Online is part of the enquiry, the questionnaire is provided to the supplier via
ESL. This is used at all released brands*. However, in individual cases it may be possible
that a brand is not released yet. In that case the supplier has to fill in the Excel version. This
Excel sheet is provided to the supplier by the Purchasing as well as in the Group Business
Platform (KBP) via the URL www.vwgroupsupply.com (Start / Information / Divisions / Quality
Assurance).

By using the Online tool, the supplier has the possibility to answer the questions in a quick
and flexible way. Furthermore he has the possibility to create a master with which he can
ensure a quick processing. This tool creates the direct connection to the relevant internal
areas, who are doing the validation check. BY not answering the questions, the potential
supplier will be automatically escalated up to the exclusion of the further nomination process.

*Released brands:

Volkswagen Argentina S.A.

Audi AG
Audi Hungaria
Bentley Motors Ltd.
Volkswagen India P.L.
Volkswagen Group Rus OOO
Sitech Sitztechnik GmbH
SKODA AUTO, a.s.
SEAT, S.A.
Volkswagen Nutzfahrzeuge
Volkswagen Pkw
Volkswagen Mexiko
Volkswagen do Brasil

2.5 General information

General information regarding QTR can be found on the Group Business Platform (KBP)
under the URL www.vwgroupsupply.com, in the documents Formel Q concrete, Formel Q
new parts and in the handbook QTR (Start/ Information/ Devisions / Quality Assurance).

The QTR questionnaire is based on the Maturity Levels 2 and 3 and is therefore an extract
from the whole VDA maturity level assurance. It has been adapted to the method and the
point in time.

-7-

The answering of all questions refers solely on the specific enquiry and, in case of new enquiries, has to be evaluated again. The questionnaire can be edited throughout the whole
bidding time frame even during a versioning of an enquiry. Changes/adjustments due to
Versioning and supplier internal changes, have to be answered and evaluated in the questionnaire again.
The access to QTR Online happens solely via the application ESL Online Anfragen (ESL
Online enquiries).

2.1. Authorization
There is no separate role required for QTR Online. The user can answer and edit the questionnaire with the role ESL User.

3. General overview of symbols

The following symbols are used at different places within this application:

All mandatory fields of the relevant area have been filled in

Not all of the mandatory fields of the relevant area have been filled in
Table 1 General overview of symbols

All mandatory fields are placed against an orange background and marked with an asterisk
(*). Please note that only the comments field is orange for every question by default. After the
evaluation of a question with either yellow or red, the further fields (problem, measure,
responsible and date) become mandatory fields.

-8-

4. Start page, process details and Start page of the QTR Question
Catalogue
In case the process is marked as QTR relevant (please refer to Figure 1 Process details,
area 1), the button QTR in the upper right corner is visible, after the supplier has opened
the process in ESL. By clicking on the button the questionnaire opens automatically.
The supplier can edit the QTR questionnaire as long as the process is available in ESL. Decided and cancelled processes are no longer available.
If all individual questions in the questionnaire are answered, evaluated and sent, a green tick
appears next to the button QTR (please refer to Figure 1 Process details, area 2).

Figure 1 Process details

-9-

4.1. Front page questionnaire

This page is divided into six areas:

1

2
3
4

Figure 2 Front page QTR

In

area

the header data of the process are displayed. Directly underneath it, in

area 2 , the masks can be chosen: measurement criteria, master or attachment.

In the measurement criteria masks, all questions which must be answered are listed under
the area 3 . The answer of each question is made in area 4 .

- 10 -

The filter function is allocated in area

5 . There, questions already answered can be hidden

or displayed; a filter by result of the questions is possible.

In area 6 , the supplier can save, export and send the data (please refer to Figure 2 Front
page QTR ).

4.1.1. Area 1

Figure 3 Area 1

In area 1 the essential process data are shown for example the process number, DUNS
number of the production site and the part number. Via the button

, all further part

numbers, which are located to the enquiry, are displayed.

Furthermore the buyer is displayed. Via the button
displayed (please refer to Figure 4 Contacts)

Figure 4 Contacts

- 11 -

further contacts are

4.1.2. Area 2

Figure 5 - Area 2

The area subdivides itself into three sections. In the first section, the supplier has to answer
and evaluate all the questions. All questions are taken over from the VDA, the logic of the
Maturity Level Assurance is followed. Individual comments could differ, as they might be
adopted or for the Volkswagen Group specifications. In the second tab, the supplier has the
possibility to save and use up to five masters (templates). Under the tab attachments, he
then has the possibility to make further documents available to the customer.

4.1.3. Area 3

Figure 6 - Area 3

- 12 -

All questions are displayed in a tree structure. The whole structure can be opened via the
button

and closed via the button

Every question can be expanded or collapsed via the arrows (please refer to Figure 7 Open
measurement criteria and individual question).

Figure 7 Open measurement criteria and individual question

In front of every question, two different symbols can be shown. A red exclamation mark
means, that the question is not yet answered completely. A green tick
relevant fields are filled.

- 13 -

means, that all

4.1.4. Area 4

Figure 8 Area 4

In area 4 every question is displayed, including the evaluation which is not pre-selected. For
support for the evaluation of the individual question according to VDA MLA, please refer to
point 5. Measurement Criteria.
Depending on the evaluation of each question, further mandatory fields are added. These are
then marked with an asterisk (*) and are displayed with an orange background as well.

Questions 0 / 20 answered
In the upper area, the questions already answered are displayed against the 20 questions
which build the questionnaire.
- 14 -

Measurement criterion 1 from 20 Previous and next

It is displayed on which question of the questionnaire the supplier is currently working on.
The supplier can browse between the questions via the buttons

and

Measurement criteria
All measurement criteria have to be answered and evaluated. Assistance for every question
is shown in the comments box, which is shown below the question.

Notes
The notes text is an assistance regarding the content of each question and gives the supplier
basic instructions of the content which has to be answered.

Comment
The comments field is a mandatory field which has to be filled with a comment by the supplier for every question. To make a comment the supplier has up to 1800 characters. Special
characters are not allowed in this field.
The mandatory field has to be filled in independently of the evaluation (green, yellow, red,
N/A).

Problem Description
This field becomes a mandatory field as soon as the supplier sets the evaluation to either
yellow or red. Again, the supplier has 1800 characters to describe the problem. Special
characters are not allowed in this field either.

Counter Measure Description

This field becomes a mandatory field as soon as the supplier sets the evaluation to either
yellow or red. Here too, the supplier has 1800 characters to describe the measure. Special characters are not allowed in this field either.

- 15 -

Timing
This field becomes a mandatory field as soon as the supplier sets the evaluation to either
yellow or red. Special characters are not allowed in this field.
Every measure has to have a closing date. The date can be set by the supplier in the format
YYY-MM-DD or select via the calendar function.

Figure 9 - Calendar

Responsible
This field becomes a mandatory field as soon as the supplier sets the evaluation to either
yellow or red. Special characters are not allowed in this field.
To every measure belongs the determination of a responsible person. This could be either
the customer as well as the supplier. Please be as specific as possible and name relevant
contacts, rather than naming departments.

- 16 -

4.1.5. Area 5

Figure 10 Area 5

All questions are displayed by default (check boxes filled). The supplier can shrink or enlarge
the display of the structure tree by selecting and deselecting of individual measurement criteria. After confirmation with the button

, the display will change to the the selected

questions. If either no question or only some questions are shown, please check the
selection in the filter area.

4.1.6. Area 6

Figure 11 - Area 6

Back to transaction
The supplier gets back to editing of the enquiry via the button

. In case

that the data hasnt been saved until the selection of back to the process, the information
message Unsaved data (refer to Figure 12 - Save measurement criteria ) pops up. By clicking on the button save, the data are saved and the supplier gets back to the enquiry.

Figure 12 - Save measurement criteria

- 17 -

PDF Export
The supplier has the possibility of exporting the QTR question catalogue as a
pdf-file. All entries (comments, problem, measure, responsible and date) and evaluations
(red, yellow, green and N/A) made until this point are displayed (please refer to Figure 19
Help for evaluation traffic light colours).

Figure 13 - PDF Export

Excel Export
The supplier can export the QTR Question catalogue as an Excel-file. All entries
(comments, problem, measure, responsible and date) and evaluations (red, yellow, green
and N/A) made until this point are displayed (please refer to Figure 19 Help for evaluation
traffic light colours).

- 18 -

Figure 14 - Excel Export

Save
An automatic temporary saving of all data is carried out. To ensure that changes
made, are taken into account, the supplier should save the data by himself by clicking on the
button. The data are not saved on a local drive. After confirming the button save, the following information message will be displayed:

Figure 15 - Process saved

Submit QTR
The button

is only available if all measurement criteria are answered and eval-

uated completely! Please ensure before sending the completed question catalogue, that
documents seen as relevant by the supplier are uploaded in the tab attachments.
The supplier should click the button submit QTR only as a completed questionnaire including additional attachments. Afterwards a confirmation dialogue box Send QTR question
catalogue is displayed.

- 19 -

Figure 16 Send QTR question catalogue

After clicking on the button Submit QTR questionnaire now the automatic forwarding of the
question catalogue including all the attachments to the customer is carried out. In the upper
area it is also shown, that the answered questionnaire including attachments has been sent.

Figure 17 Editing completed question catalogue is sent

In the process details of the enquiry a green tick behind the QTR button is now visible. This
means, that the questionnaire has been sent.

Figure 18 - QTR completed sent once

However, there is still the possibility to answer and evaluate the questions again as well as to
add and delete attachments. All changes will be sent out again by clicking the button Send
QTR again.

Save as Master (template)

There is the possibility to save a partly completed or completed question catalogue, without
attachments, as a master (template). For further information regarding the master, please
refer to point 7 Master.

5. Measurement criteria
All questions and comments are based on the VDA MLA. However, there are specific extensions and further guidance from the Volkswagen Group. Thereby all questions have to be
- 20 -

answered and evaluated. If questions are marked with either green or not applicable, only
the comments field has to be filled in. For all other evaluations the other fields problem description, measures, date and responsible are mandatory fields. It is possible, that the
customer is the responsible.

4.

The measurement criterion is answered with no and

5.

At least one project goal cannot be achieved and

6.

Measure contains goal adaption

1.

The measurement criterion is answered with no and

2.

One measure is necessary and agreed and

3.

All project goals are achieved with the determined measure

1.

The measurement criterion is answered with yes and

2.

No further actions are required

Figure 19 Help for evaluation traffic light colours

The supplier can find further guidance and assistance in the VDA book Maturity Level Assurance for New Parts. In the QTR Online system only the evaluation of the supplier is conducted.

- 21 -

6. Attachments

Figure 20 - Attachments

In this section files can be attached. The attachments refer to the whole enquiry and not to
individual questions. The maximum upload size for all attachments is 10 MB. The supplier
can save files like PDF, ZIP, DOC, XLS etc. An upload of HTML and EXE files is not possible.
For adding an attachment, the supplier needs to click the button

. After-

wards a further window add attachments is displayed.

Figure 21 Add attachments

For this purpose a file from the local directory is selected, which should be added to the evaluation. The supplier can, optionally, name and add a brief description. Ideally if the document
- 22 -

is specific to a question, refer to the question number. The file is added to the index of attachments by clicking insert. The following information message is shown in the upper area
after a successful activity:

Figure 22 Attachment added successfully

Every attachment can be deleted again by pressing

. The following information message

is displayed in the upper area after a successful deletion:

Figure 23 - Attachment deleted successfully

Every attachment can be overwritten. The supplier should add a new attachment, which has
the same file name as the existing one. Afterwards the window Overwrite document appears. The activity can be confirmed by the supplier by clicking on the button

Figure 24 - Overwrite document

The following information message is displayed in the upper area after a successful overwriting:

Figure 25 - Attachment overwritten successfully

A sent question catalogue should contain all relevant attachments which will be made available to the customer. After sending the attachments are still editable for the user.
Furthermore, after sending, the completed question catalogue is added automatically as an
Excel file to the attachments.

- 23 -

7. Master
A maximum of 5 masters can be saved in the Master section. These are user-specific data.
This can be used to save a preliminary result of an editing or the final status. The supplier
confirms this via the button save master.
The following information message is displayed in the upper area after a successful saving:

Figure 26 - Master saved successfully

All entries and evaluations are saved, however, without the attachments.

Figure 27 - Master

- 24 -

For a new or existing enquiry, existing masters can be taken. The desired master is selected
and the complete catalogue will be chosen via the button

. Subsequently,

the following information appears for another confirmation:

Figure 28 - Take over the master

The following information message is displayed in the upper area after a successful activity:

Figure 29 - Master taken over successfully

Master, which the supplier do not want to use anymore, can be deleted from the master view.
The desired master can selected and the activity is chosen via the button
Afterwards the following information for a second confirmation is shown:

Figure 30 - Delete master

Following the information shown below is displayed in the upper area:

Figure 31 - Master deleted successfully

- 25 -

8. General information and error messages

8.1. Action successful
8.1.1. Process saved
If the button save is pressed after the editing process, an automatic, temporary saving of all
data takes place and a successful information message is displayed (please refer to Figure
15 - Process saved).

8.1.2. Finish editing of measurement criteria and send

After clicking on the button Finish editing, an automatic sending of the question catalogue
including the attachments to the customer takes place. In the upper area it is also shown,
that the answered questionnaire including attachments has been sent (please refer to Figure
17 Editing completed ).

8.1.3. Attachment added

The adding of a file as an attachment is carried out by selecting the document and pressing
the button add previously in the tab attachment. Afterwards an information message is displayed (refer to Figure 22 - Attachment added successfully).

8.1.4. Attachment deleted

After a successful deletion of an attachment, an information message is shown in the upper
area (refer to Figure 23 Attachment deleted successfully).

8.1.5. Attachment overwritten

After a successful overwriting of an attachment, an information message is displayed in the
upper area (refer to Figure 38 - Attachment not overwritten ).

8.1.6. Master saved

After pressing the button Save Master, the saving of the current process status takes place
and an information message is displayed (refer to Figure 26 - Master saved successfully).

- 26 -

8.1.7. Master taken over

After selecting the desired master and clicking on the button Take over the Master, the
master is taken over and an information message is displayed (refer to Figure 29 - Master
taken over successfully).

8.1.8. Master deleted

After selecting the desired master and clicking on the button Delete Master, this master is
deleted and an information message is displayed (refer to Figure 31 - Master deleted
successfully ).

8.2. Warnings
8.2.1. Measurement criteria contain entries, which are not saved
If changes are made in the tab Measurement criteria and afterwards the tab is changed
without saving, an information message is displayed:

Figure 32 Measurement criteria not saved

8.2.1. Process is currently in versioning

If the process in STAR is currently in versioning during the editing of the question catalogue,
an information message (please refer to Figure 33 Versioning of a process in STAR) is
displayed in the upper area. Nevertheless the supplier can still work in QTR-Online.

Figure 33 Versioning of a process in STAR

- 27 -

8.3. Action failed

8.3.1. Adding an attachment in the wrong file format
An upload of a HTML or EXE file in the tab attachment is not possible. In this case an error
message will be displayed:

Figure 34 Wrong file format

8.3.2. Added attachment is too large

The maximum upload capacity for each attachment is 10 MB. If this size is exceeded, an
error message is displayed:

Figure 35 Attachment greater than 10 MB

8.3.3. Filename of attachment is to long

The filename cannot contain more than 250 characters. Otherwise, after clicking on the button add, an error message is displayed:

Figure 36 Attachment filename too long

8.3.4. Attachment cant be deleted

It can occur that the document service is not available at this moment or that it is not allowed
to delete the document after finishing the process editing. In this case, the following error
message is displayed:

Figure 37 Delete attachment

- 28 -

8.3.5. Attachment cant be overwritten

It can happen that an existing attachment cant be overwritten because the document service
is not available at this moment or it is not allowed to delete the document after finishing the
process editing. In this case, the following error message is displayed:

Figure 38 - Attachment not overwritten

8.3.1. Add Attachment without selecting a file

If a file should be uploaded as an attachment but no file has been selected, the following error message will be displayed:

Figure 39 No file selected

8.3.1. Adding attachment: file could not been found

During the loading of the document from the document service it can happen that the file
cannot been found or the document service is not available at this moment. The following
error message will be displayed:

Figure 40 Error whilst loading file

8.3.2. More than one master is chosen

The supplier cannot take over more than one master at a time. In this case an error message
will be displayed. Only one master can be chosen:

Figure 41 Take over more than one master

- 29 -

8.3.3. Saving of too many masters

If more than five masters should be saved, one of the existing ones has to be deleted beforehand. When trying to save a sixth master, the following error message will be displayed:

Figure 42 Five masters already saved

8.3.1. Its not possible to take over the master

It can happen that the master cannot be taken over. A reason could be due to different catalogue versions of the master and the QTR process. The following error message will be displayed:

Figure 43 Master cannot be taken over

- 30 -

9. List of figures
Figure 1 Process details ......................................................................................................9
Figure 2 Front page QTR...................................................................................................10
Figure 3 Area 1 ..................................................................................................................11
Figure 4 Contacts ..............................................................................................................11
Figure 5 - Area 2 ..................................................................................................................12
Figure 6 - Area 3 ..................................................................................................................12
Figure 7 Open measurement criteria and individual question ............................................13
Figure 8 Area 4 ..................................................................................................................14
Figure 9 - Calendar...............................................................................................................16
Figure 10 Area 5 ................................................................................................................17
Figure 11 - Area 6 ................................................................................................................17
Figure 12 - Save measurement criteria .................................................................................17
Figure 13 - PDF Export.........................................................................................................18
Figure 14 - Excel Export .......................................................................................................19
Figure 15 - Process saved ....................................................................................................19
Figure 16 Send QTR question catalogue ...........................................................................20
Figure 17 Editing completed question catalogue is sent .................................................20
Figure 18 - QTR completed sent once ...............................................................................20
Figure 19 Help for evaluation traffic light colours ............................................................21
Figure 20 - Attachments .......................................................................................................22
Figure 21 Add attachments................................................................................................22
Figure 22 Attachment added successfully .........................................................................23
Figure 23 - Attachment deleted successfully.........................................................................23
Figure 24 - Overwrite document ...........................................................................................23
Figure 25 - Attachment overwritten successfully ...................................................................23
Figure 26 - Master saved successfully ..................................................................................24
Figure 27 - Master ................................................................................................................24
Figure 28 - Take over the master..........................................................................................25
Figure 29 - Master taken over successfully ...........................................................................25
Figure 30 - Delete master .....................................................................................................25
Figure 31 - Master deleted successfully................................................................................25
Figure 32 Measurement criteria not saved .........................................................................27
Figure 33 Versioning of a process in STAR .......................................................................27
- 31 -

Figure 34 Wrong file format ...............................................................................................28

Figure 35 Attachment greater than 10 MB .........................................................................28
Figure 36 Attachment filename too long .........................................................................28
Figure 37 Delete attachment .............................................................................................28
Figure 38 - Attachment not overwritten .................................................................................29
Figure 39 No file selected ..................................................................................................29
Figure 40 Error whilst loading file.......................................................................................29
Figure 41 Take over more than one master .......................................................................29
Figure 42 Five masters already saved ...............................................................................30
Figure 43 Master cannot be taken over .............................................................................30

10.

List of tables

Table 1 General overview of symbols .....................................................................................8

- 32 -

11.

Subject index

Attachments .......................................... 22

PDF Export ............................................18

Back to transaction ................................ 17

Questionnaire ........................................10

Cancelled processes ............................... 9

Save ......................................................19

Comments / Problem ............................. 15

Save as Master ......................................20

Submit QTR ...........................................19

Excel Export .......................................... 19

Timing ....................................................16

Master ................................................... 24

Traffic light colours .................................21

Measurement criteria ....................... 15, 21

Measures .............................................. 15

VDA .......................................................21

N
Notes ..................................................... 15

- 33 -

 Volkswagen AG
VW Group Supply.com
Postfach 16 29
38436 Wolfsburg