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KEMENTERIAN PARIWISATA REPUBLIK INDONESIA

POLITEKNIK PARIWISATA LOMBOK


DAFTAR ASEAN TOOL BOXES

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JUDUL UNIT KOMPETENSI


Access and retrieve computer-based data
Apply basic techniques of commercial cookery
Apply catering control principles & procedures
Apply std safety procedures for handling foodstuff
Clean and maintain industrial work area and equipment
Clean and maintain kitchen equipment and utensils
Clean and prepare rooms for in-coming guests
Clean and tidy beverage and food service areas
Clean public areas, facilities and equipment
Coach others in job skills
Communicate effectively in English on a telephone
Communicate on the telephone
Comply with workplace hygiene procedures
Conduct a night audit
Converse in English at a basic operational level
Deliver a short oral presentation in English
Design a concept for a major event or function
Design meals to meet spec market req
Design meals to meet specific dietary or cultural needs
Design, prepare and present various types of reports
Develop and maintain food & beverage product knowledge
Develop and supervise operational approaches
Develop and update local knowledge
Develop and update tourism industry knowledge
Develop new products and services
Develop protective environments for children in tourism destinations
Escort, carry and store valuable items
Establish and maintain a business relationship
Establish and maintain a safe and secure workplace
Establish and maintain quality control in food
Evaluate the effectiveness of assessment system
Facilitate out-going phone calls
Gather and present product information
Identify and prepare various meats
Implement occupational health and safety procedures
Launder linen and guests clothes
Maintain a paper-based filing and retrieval system
Maintain and operate an industrial laundry
Maintain financial standards and records
Maintain guests financial records
Maintain hospitality industry knowledge
Maintain quality customer guest service
Maintain strategies for safe food storage
Maintain the safety of premises and personnel
Maintain the security of premises and property

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JUDUL UNIT KOMPETENSI


Manage & implement small projects
Manage an assessment system for training outcomes
Manage and operate a coffee shop
Manage and resolve conflict situations
Manage intoxicated persons
Manage payroll records
Manage responsible service of alcohol
Manage special events
Manage the effective use of human resources
Monitor and evaluate the effectiveness of training outcomes
Monitor catering revenue and costs
Monitor workplace operations
Observe and monitor people
Operate a bar facility
Operate a cellar system
Operate a computerised reservation system
Operate a fast food outlet
Operate a private automatic brand exchange (PABX)
Operate basic security equipment
Organise and prepare food products and services
Organise food service operations
Organise functions
Perform basic First Aid procedures
Perform child protection duties
Perform clerical procedures
Plan and conduct an evacuation of premises
Plan and implement a series of training events
Plan and manage menu-based catering
Plan prepare display buffet service
Plan, conduct and evaluate a staff performance assessment
Plan, manage and conduct meetings
Prepare a business letter in advanced English
Prepare a variety of sandwiches
Prepare and cook poultry and game meats
Prepare and cook seafood
Prepare and deliver a presentation
Prepare and deliver training sessions
Prepare and display petit fours
Prepare and display sugar work
Prepare and model marzipan
Prepare and monitor budgets
Prepare and present gateaux, torten and cakes
Prepare and produce cakes and pastries
Prepare and produce yeast goods
Prepare and serve cocktails
Prepare and serve non-alcoholic beverages
Prepare and store foods
Prepare appetisers and salads
Prepare bakery products for patisserie
Prepare chocolate and produce chocolate products

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JUDUL UNIT KOMPETENSI


Prepare financial statements
Prepare hot, cold and frozen dessert dishes
Prepare portion-controlled meat cuts
Prepare soups
Prepare stock and sauces
Prepare tenders for catering contracts
Prepare vegetables, eggs and farinaceous dishes
Present and display food products
Present desserts
Process a financial sale transaction
Process liquor sales at a bar facility
Produce docs reports worksheets on a computer
Promote products and services to customers
Provide Bell Boy-Porter services
Provide a link between kitchen and service area
Provide a lost and found facility
Provide accommodation reception services
Provide advice to patrons on food & beverage services
Provide food & beverage services
Provide for the safety of VIPs
Provide gueridon service
Provide housekeeping services to guests
Provide info about in-house services
Provide international (IDD) service information
Provide professional support to business colleagues
Provide room service
Provide silver service
Provide valet services to guests
Read and interpret basic instructions
Read general information texts or media
Receive and Resolve customer complaints
Receive and place in-coming phone calls
Receive and process reservations
Receive and store kitchen supplies and food stock
Receive and store stock
Recruit and select staff
Respond effectively to instructions given in English
Select catering systems
Select, prepare and serve special cuisines
Select, prepare and serve various cheeses
Serve a range of wine products
Start conversations and develop good relations with guests
Take food orders and provide table service
Use common business tools and technology
Use oral English to convey a complex exchange of ideas
Work cooperatively in a general administration environment
Work effectively with customers and colleagues
Work in a socially diverse environment
Write a short message in English

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