Iata TRG CTG

BUILDING THE FUTURE
IATA Training Catalog 20162017
BUILDING
THE FUTURE
20152016 International Air Transport Association. All rights reserved.
Contents
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Introduction................................................................................ 4
Message from the Director General
4
Aviations Big Future
8
Representing, Leading and Serving the Industry 10
About ITDI
10
Whats New in ITDI?
11
Measuring Quality and Results
11
Ways To Learn.......................................................................... 12
Instructor-Led 13
Distance Learning
13
IATA Professional Designations........................................ 14
Academic and Industry Partners....................................... 16
Academic Programs
17
Industry Partners
17
Courses and Diplomas.......................................................... 18
Pricing 19
Subject Areas
20
Air Navigation Services
21
Airline Business Management
26
Airline Operations and Quality
29
Airport Planning, Management and Operations 33
Aviation Performance and Management

36
Cargo 41
Civil Aviation Authority
46
Dangerous Goods Regulations (DGR)
50
Environment and Fuel
54
Fares and Ticketing
56
Finance and Accounting
58
Ground Operations
61
Law and Regulations
64
Safety 66
Sales and Marketing
70
Security 71
Travel and Tourism
75
Our Network............................................................................. 78
IATA Training Centers
79
Our Training Partners
80
Looking Ahead
81
Contacts
82
Message from
the Director General
Aviation is a great industry in which to

work. I am one of the nearly 58 million
people employed in the aviation value
chain in 2015. And this industrys job
opportunities will only grow, in order to
meet a forecast doubling of demand for
air travel by 2032.
Helping to fulfill that requirement
is the role of the IATA Training and
Development Institute (ITDI). IATA
provides innovative training for the new
generation of aviation professionals. For
example, interactive and distance-based
learning opportunities respond to
evolving educational preferences. Our
first virtual classroom was launched with
the Aviation Leadership Development
program, providing a new learning
environment that enables our students
to study remotely in virtual classroom
sessions. We are also exploring the
integration of educational gaming in our
learning sphere, and we have successfully introduced online and on-demand
examination capabilities.
ITDI also provides 40+ diplomas, and

more than 300 aviation-related courses.
Working with partners such as the
International Civil Aviation Organization
(ICAO), among others, we will continue
to expand our training portfolio to deliver
relevant and timely curricula in order to
maintain the highest level of expertise
in aviation.
IATA is celebrating 70 years of airlines
creating value and flying better by

working together. Over that period,
aviation has changed dramatically. But
one thing that has not changed is the
need for a highly-skilled workforce
to deliver global connectivity safely,
efficiently and sustainably.
We are proud of our educational

mission to ensure our exciting industry
is ready to meet the challenges of the
future. Each of the almost 100,000
annual graduates from IATAs training
programs moves us closer to that goal.
Through our training programs, IATA

endorses five professional designations:
Air Cargo Professional
Aviation Management Professional
Aviation Safety Professional (new)
Certified Training Professional
Travel and Tourism Professional
4Introduction
Tony Tyler
Director General and CEO
La industria aeronutica es un gran

sector en el que trabajar. Yo soy una
de las casi 58 millones de personas
que trabaja en la cadena de valor de
la industria aeronutica en el 2015.
Inclusive, las oportunidades de empleo
de este sector van a seguir creciendo,
para poder satisfacer la duplicacin
de la demanda de trfico areo que se
pronostica para el 2032.
El Instituto de Capacitacin y Desarrollo
de la IATA (ITDI por sus siglas en ingls)
en su rol de proveedor de capacitacin,
contribuye a cumplir y realizar condicha
necesidad. La IATA imparte unacapacitacin innovadora, dirigida a la nueva
generacin de profesionales de la
aeronutica. Como ejemplo, podemos
citar a las opciones de aprendizaje
interactivo y a distancia, que actualmente
responden a la evolucin de las preferencias educativas. Nuestra primera aula
virtual se present, por primera vez, a
travs del programa Aviation Leadership
Development (Desarrollo de Liderazgo
en la Aeronutica), proporcionandoun
nuevo entorno de aprendizaje que
permiti a nuestros alumnos estudiar a
distancia en sesiones de clases virtuales.
Actualmente, tambin estamos explorando la integracin de juegos educativos
en nuestro mbito de aprendizaje, y
hemos conseguido incorporar conxito
la posibilidad de realizar exmenes online,
y bajo peticin del alumno o participante.

(Experto en Gestion de la Aeronautica)
Aviation Safety Professional (Experto en
Seguridad area nuevo en el 2016)
(Entrenador Certificado)
(Experto en Viajes y Turismo)
Adems, el ITDI ofrece ms de 40
ttulos o diplomas, y ms de 300 cursos
relacionados con la aeronutica. Al
trabajar con socios como la Organizacin
Internacional de la Aviacin Civil (ICAO),
entre otros, continuaremos ampliando
nuestra seleccin de cursos de capacitacin con el fin de impartir programas
de estudios pertinentes y actualizados
que nos permitan mantener el mximo
nivel de especializacin en el sector
aeronutico.
La IATA celebra 70 aos de lneas areas
que, juntas y en equipo, continan
creando valor y mejorando las condiciones de vuelo. A lo largo de este periodo,
la industria aeronutica ha cambiado
drsticamente. Sin embargo, algo que no
ha cambiado es la necesidad de contar
con personal altamente cualificado para
poder ofrecer conectividad global, de una
manera segura, eficiente, y sostenible.
Por medio de nuestros programas de

capacitacin, la IATA avala cinco ttulos o
diplomas profesionales:
Estamos orgullosos de nuestra misin

educativa, destinada a garantizar que
nuestra fascinante industria est preparada para afrontar los desafos del futuro.
Cada uno de los casi 100 000 alumnos y
participantes que cada ao se gradan o
finalizan programas de capacitacin de la
IATA, nos acerca ms a dicha meta.

(Experto en Carga area)
Tony Tyler
Director general y CEO
Le transport arien est une industrie passionnante. Comme prs de 58 millions de

personnes en 2015, je suis un employ
du monde de l'industrie arienne.
Et les opportunits demploi au sein de ce
secteur ne cesseront daugmenter afin de
rpondre la demande de dplacements
ariens qui devrait doubler en 2032.
Linstitut de formation et de perfectionnement (ITDI en anglais) de lIATA a pour
objectif de contribuer satisfaire cette
demande. LIATA organise des formations
innovantes destines la nouvelle
gnration de professionnels de laviation.
Cest ainsi que les processus dapprentissage interactifs et distance rpondent
lvolution des prfrences ducatives.
Notre premire classe virtuelle a t cre
lors du programme Aviation Leadership
Development (Dveloppement du
leadership dans laviation), qui offrait un
nouveau cadre dapprentissage permettant nos lves dtudier distance lors
de sessions tenues dans des classes
virtuelles. Nous explorons galement
lintgration de jeux ducatifs dans nos
programmes dapprentissage et nous
avons introduit avec succs la possibilit
de raliser des examens en ligne la
demande des lves.
LIATA dlivre cinq certifications grce
nos programmes de formation:
(Expert en fret arien)
(Expert en gestion arienne)
Aviation Safety Professional
(Expert en scurit arienne nouveau)
(Instructeur certifi)

(Expert en tourisme et voyages)
Par ailleurs, lITDI propose plus de 40
diplmes et plus de 300 cours lis
laviation. En travaillant avec des
partenaires comme lOrganisation de
laviation civile internationale (OACI),
nous continuerons dtoffer notre gamme
de cours de formation afin de dispenser
des programmes dtudes pertinents
et mis jour dans le but de maintenir le
plus haut niveau de spcialisation dans
le domaine de laviation.
LIATA fte 70 ans dexistence au cours
desquels elle a aid les compagnies
ariennes crer de la valeur et obtenir
de meilleures conditions de vol grce
un travail dquipe men avec ces lignes
ariennes. Laviation a chang de faon
spectaculaire pendant cette priode.
Mais sil est une chose qui na pas
chang, cest le besoin de disposer dune
main-duvre hautement qualifie pour
pouvoir fournir des liaisons mondiales
de faon sre, efficace et durable.
Nous sommes fiers de notre mission
ducative dont lobjectif est de garantir
que notre secteur passionnant soit prt
relever les dfis de lavenir. Chacun
des quelques 100 000 diplms qui
terminent chaque anne les programmes
de lIATA nous rapproche un peu plus
de cet objectif.
Tony Tyler
Directeur gnral et CEO
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Introduction7
Aviations Big Future

Demand for air connectivity is expected to double over the next 20
years, but this is only sustainable if the industry can adequately train
a workforce commensurate with this level of growth. IATA is committed
to cooperating with our partners to help train the future aviation
professionals who will make this growth possible. The requirement is
daunting: aviation currently employs some 2.5 million people serving
the transportation needs of some 3.5 billion passengers and 54

million tonnes of cargo a year. With more than 300 training courses
being offered at over 450 locations, the IATA Training Catalog is a
valuable resource for helping ensure the sustainability of aviation over
the coming decades.
Annual growth and change in passenger journeys by region (% and million, 20142034)
+3.3%
+651M
+2.6%
+577M
+5.1%
+250M
+4.9%
+1,753M
+4.9%
+190M
+4.4%
+328M
Worldwide jobs supported by aviation
Worldwide fleet growth

2034
2014
2013
58.1
million jobs
103.1
2032
million jobs
Numbers of passengers carried by airlines
2013
21,600
3.1
jet aircraft in service
43,560
jet aircraft in service
billion
6.5
2032
billion
Aviations global economic impact (including direct,

indirect, induced and tourism catalytic)
2032
2014
Distance flown by passengers
2013
2032
Source: Oxford Economics
5.7
trillion km
12.2
trillion km
$2.4
trillion
$5.8
trillion
About ITDI
Representing, Leading
and Serving the Industry
The International Air Transport Association (IATA) is the trade
association for the worlds airlines, representing some 260 airlines
or 83% of total air traffic.
For 70 years, we have developed the global commercial standards
upon which the air transport industry is built. Today, we support
key areas of aviation activity and help formulate industry policy on
critical issues.
300+
courses
40+
diploma
programs
Our vision is to be the global aviation training provider of choice.

Our mission is to provide top quality training to aviation and travel
professionals worldwide.
The IATA Training and Development
Institute (ITDI) trains almost 100,000
professionals and students each year.
Our 300+ courses are developed
around IATA's areas of expertise and
commitment to promoting industry
standards worldwide.
professional
designations
11
As the industrys most comprehensive

training provider, we have unique insight
into the myriad of activities that power
commercial aviation. Since 1999, almost
1 million professionals and graduates
have chosen to train with us thanks to
our top-quality material and ability to
address workplace challenges.
academic
programs
20+
Whats New in ITDI?

iata training centers
450+
100+
90+
global training partners
iata exam locations
We are delivering on our promise to

provide high quality, innovative training
solutions for our industry. IATA aviation
professionals are continually updating
and upgrading our training materials to
help businesses operate safely, efficiently and sustainably, building career
opportunities for the professionals
they employ.
Our imminent ISO 9001:2015 certification the industry standard in quality
management is global recognition
of the high quality and standard of our
training. We will ensure to address the
needs of our members, and at the
same time, cater to the educational
preferences of new generations of
aviation professionals.
on the need to travel to classroom

courses by introducing virtual classroom
learning with the Aviation Leadership
Development program. IATA Professional
Designations are globally recognized
and our diplomas and courses provide
quality training, every time.
3.4%
of global GDP is currently

supported by aviation
The academic level of our training

portfolio continues to grow with our
Measuring Quality and Results

countries with
available training
quality, evaluation,
development, technology,
results
Our training is only as good as the

results it brings. To ensure our programs
stay practical and effective, we measure
our programs using the Kirkpatrick
evaluation criteria:
approximately
Advanced Masters Degree in Airline

Operations, and we are cutting down
100,000
professionals
trained through
itdi programs
Trainee satisfaction
Knowledge transfer
Knowledge applied on the job
Return on investment
90%
of our students say they

would recommend ITDI
courses to their colleagues.
WAYS TO
LEARN
Quality training starts with

the right instructors.
Our faculty includes over 300 official IATA Instructors, IATA
employees and sought-after consultants from around the world.
We require all of our instructors to have at least ten years of experience
in their respective field and we provide them with rigorous instructional training
to ensure they deliver practical, engaging classes. IATA instructors are
dedicated professionals and it shows over 90% of participants give
our instructors top marks for their expertise in the subject matter
and ability to transfer practical skills in the classroom.
Instructor-Led
Courses offered in classroom
format are designed for professionals working in all areas of
the industry, covering a range
of relevant topics. Hundreds of
classes are scheduled at IATA
Training Centers and partner
locations every year.
Contact the sales team in your
region to get started. A specialist
will work with you to match the
right courses to your training
needs. See Contacts.
Distance Learning
Our self-study courses offered
in distance learning format
are ideal for graduates, young
professionals and industry
newcomers looking to get a start
in aviation. These courses focus
on key job roles in airline operations, airport operations, cargo
operations, travel and tourism.
Course format is either Printed,
eBook, or eLearning modules
completed online.
in- company training
classroom
Each class is guaranteed to be taught

by an IATA Instructor, using IATA
training materials. The classroom setting
is ideal for learning practical skills
and exchanging best practices with
international peers. Attending one of our
scheduled classes guarantees you will
learn from an industry expert, participate
in engaging exercises, and receive the
most current training material. See our
2016 classroom schedule at:
www.iata.org/training-calendar.
Our classroom courses can also be
taught in-company.
printed
ebook
Receive a complete self-study kit that

includes a printed or electronic manual
and review exercises, so you can learn
at your pace. All materials are developed
by IATA subject matter experts, supported by instructional design experts
to ensure you get the most out of your
learning experience. Electronic materials
are accessible via Apples eBooks
app or can be delivered to you already
installed on an Apple iPad or Android
tablet.
A mandatory final examination is administered at IATA exam centers around
the world, with examination sessions
scheduled throughout the year.
An in-company session is the most

efficient and cost-effective solution for
training a group of five or more, and can
be arranged for your team within four
weeks. An IATA Instructor will be sent
to teach at your premises, or a location
of your choice, helping your company
save on preparation time and travel
expenses. Any of our existing classroom
courses can be delivered as in-company
training. We also provide customized
sessions upon request, based on your
training needs.
virtual programs
Our new virtual classroom platform is an

ideal training solution for managers who
are not able to spend time away from
the office. It lets them study remotely
with full interaction with the instructor
and the other participants of the course.
We bring the learning to you, making it
easier to take advantage of the training
we offer and further your career. The
virtual learning environment cuts down
on travel and accommodation expenses,
while offering a quality training solution
through live and virtual events.
Single and multiple course packages are

available leading to the same certificates
and diplomas awarded at our training
centers.
elearning
This quick and flexible training method

allows you to learn using short,
interactive modules. Enroll for a course
at any time and complete your final
examination online when you are ready.
Every year, some 80,000 young professionals start their aviation careers with
our distance learning programs. Find the
right distance learning method for you
at: www.iata.org/distance-learning
need help with

your self-study?
If you want to study one of our distance

learning courses but you dont want
to study alone, you can receive
instruction for many of these courses
at our Authorized Training Centers and
Accredited Training Schools. More than
400 locations around the world mean
you will find a school in a location near
you:
www.iata.org/partner-search
Ways To Learn 13
IATA PROFESSIONAL
DESIGNATIONS
Find the right

designation for your
profession and career level.
In a job market that is growing faster than ever before,
IATA professional designations help you demonstrate your expertise
and commitment to employers across the globe. Aviation offers exciting
career opportunities in a range of fields. But with growing technical complexity,
increased job mobility, and changing job requirements, the aviation labor
market is competitive for newcomers and seasoned professionals
alike. IATA professional designations can provide you worldwide
recognition for your qualifications and achievements.
air cargo
professional (acp)
aviation management
professional (avmp)
aviation safety
professional (asp)
certified training
professional (ctp)
travel and tourism

professional ( ttp)
For professionals working

at cargo agencies, freight
forwarders, and airlines.
For professionals with

management experience
at airlines, airports, civil
aviation authorities and
other aviation-related
businesses.
Safety cannot be
compromised! Show the
world that you have the
knowledge and skills to
manage safety in the
aviation industry, with the
ASP designation.
For trainers who create

and deliver professional
training courses in an
aviation field.
For travel agents,

hotel managers and other
professionals working in
the tourism and hospitality
industries.
Get the industry recognition

you deserve with an Air Cargo
Professional designation from
IATA. If you work in the dynamic
air cargo industry you know
you must stay sharp to stay
ahead. Cargo is a multifaceted
business requiring diverse skills
in areas such as safety, security,
ground operation, special
cargo handling, and strategic
management.
Demonstrate your commitment

to the aviation profession and
your expertise by validating
your education, experience
and competency. Prove your
knowledge and skills to the
market and potential employers
by earning the IATA AvMP
designation.
If you are managing safety in

the aviation industry, earn the
globally recognized Aviation
Safety Professional designation
from IATA for international
acceptance and to demonstrate
that you are committed to
promoting a safer aviation
environment.
Training is critical to the

success of the aviation industry
and youre one of the best at
what you do.
With the proper aviation

training, knowledge of
the industry, and an IATA
designation, you will be sure
youre on top of your game
and at the same time earn the
necessary credentials that are
globally recognized.
The ASP is a globally recognized endorsement that you are

up-to-date with safety compliance requirements, and that you Online Code*: TAPH-66
have cultivated your technical,
operational and executive
management skills.
In this competitive market,

the best travel and tourism
professionals know how to
prove their worth to customers
with a TTP designation from
IATA. Whether you work in a
travel agency, hotel or another
area of the multifaceted travel
and tourism industry, this
designation will help open
doors.
The prestigious ACP

designation from IATA will
showcase your high level of air
cargo proficiency to the world.
Online Code*: TCGP-10
Online Code*: TCVG-88
Broadcast your expertise to the

world and inspire confidence
with the internationally
recognized CTP designation
from IATA. The achievement
will be a testament to your
commitment to excellence.
Online Code*: TTTG-67
Online Code*: TALS-54

*Visit www.iata.org/training-search
and enter the 6-character code for more information.
IATA Professional Designations 15
ACADEMIC AND
INDUSTRY PARTNERS
Academic and Industry

partnerships are of growing
importance to our mission.
Our training partners around the globe include leading universities and
some of the industrys most respected organizations. Helped by technology,
we are able to reach more students in more locations than we ever imagined
possible. Our top-quality material and ability to address workplace
challenges have resulted in almost 1 million professionals and
graduates choosing to train with us since 1999.
Academic Programs
Industry Partners
Partnering with academic institutions has enabled us to provide

management-level training tailored for the aviation industry. These
joint programs are designed for working professionals and offer a
unique combination of academic and industry training. For the latest
information about our programs please visit our website.
We partner with some of aviations leading organizations to address

our industrys most widespread training issues. Together we develop
the workforce across all sectors and regions, and provide training
initiatives and research to support the industry.
cole nationale de l,aviation civile (enac)
Advanced Master in Aircraft Life Management and

Maintenance
Advanced Master in Airline Operations
embry-riddle aeronautical university
worldwide
Supply Chain Management Certificate
international civil aviation organisation (icao)
airports council international (aci)
cae
harvard business publishing
Aviation Leadership Development Program

Harvard ManageMentor Leadership and
Management Training Program
epn
entry point north
nanyang technological university
Advanced Management Program in Aviation

Executive MBA (EMBA) in Air Transport
eurocontrol
stanford university
Aviation Management Certificate

Aviation Strategy Program
jeppesen
university of geneva
Diploma in Advanced Studies in Advocacy,

Communication and External Relations
Diploma in Advanced Studies in Aviation
Management
pmi
project management institute
sita
Academic and Industry Partners 17
COURSES AND
DIPLOMAS
An extensive
training portfolio
IATA training provides courses and diplomas for airlines, airports,
cargo operators, governments, ground service provides, travel agents
and more. In 2015 almost 100,000 students and professionals enrolled in
our classes to take advantage of IATAs unique global expertise. As the industrys most comprehensive training provider, we have unique insight into the
myriad of activities that power commercial aviation. Our training helps
businesses operate safely, efficiently and sustainably, building
career opportunities for the people they employ.
100,000
We expect to reach a record of

over 100,000 people trained
in 2016, and even more in the
years to come, as our industry
continues to grow.
Pricing
Discounts
non-member
early bird discount for

scheduled classes
The non-member price is applicable to

organizations and individuals who are
not eligible for a reduced price category.
member
The following organizations and their

employees are eligible for the reduced
member price:
IATA Member Airlines
IATA Strategic Partners
ICAO Civil Aviation Authorities
ACI Members
IGHC Members
GSSA Members
Accredited Travel and Cargo Agencies
ATC and ATS employees
Register:
3 weeks before the course start date

to save USD$100
3 months before the course start date
to receive a 20% discount
Applicable to any course offered at an
IATA Training Center. Payment must be
made by credit card or clearing house.
developing nation
Member organizations headquartered

in a developing nation and their
employees are eligible for the reduced
developing nation price. See the
current list of developing nations:
www.iata.org/dna-countries
All prices displayed in our catalog and on

our website are in US dollars (exclusive of
tax) and are subject to change. Please visit
our website for the latest prices and course
information.
Discounts offered year round. Please visit our

website for other discounts that are offered
on a limited-time basis.
Courses and Diplomas 19
Subject Areas
air navigation services
ground operations
sales and marketing
PAGE 61
PAGE 70
A solid foundation in accepting, handling, and shipping all types of goods

by air.
Best practices for todays complex

operational environment, preparing you
to increase on-time performance in your
ground station.
Marketing channels, sales management,

advertising, research, consumer behavior
and communications training tailored for
the aviation industry.
airline business management
civil aviation authorities
law and regulations
security
PAGE 26
PAGE 46
PAGE 64
PAGE 71
Industry case studies, challenging simulation programs and practical training

will help you maximize your potential as
an airline manager.
Learn how to manage safety, risk, and

quality in an integrated manner and put
plans in place for eventual incidents,
accidents and emergencies.
A global perspective to manage

the cross-border provision of air
services in a safe, secure, and
economical manner.
Timely information on legislation and

strategies for addressing todays security
challenges, with courses ranging from
operations to planning to management.
airline operations and quality
environment and fuel
safety
travel and tourism
PAGE 29
PAGE 54
PAGE 66
PAGE 75
Engaging, interactive training that quickly

transfers the tools you need to ensure
consistent operations.
Learn how to responsibly address

environmental challenges such as noise,
emissions and waste management.
airport planning , management

and operations
fares and ticketing
Safety is everyones priority in our

industry. Our courses are available
for all industry sectors, focusing on
safety management, workplace safety,
and best practice for civil aviation.
From entry-level travel agent basics to

senior management for agencies or tour
operations, each course leads to an IATA
qualification, recognized internationally
by the travel industry.
PAGE 21
Knowledge for managing a high

performance business, while providing
safe, compliant and cost effective air
navigation services to airspace users.
PAGE 33
Best practices and skills for building and

maintaining safe, efficient and competitive airports.
aviation performance
and management
PAGE 36
From strategy planning and implementation, to project and operations

management, our courses can help you
and your company improve efficiency.
20 Courses and Diplomas
cargo and dangerous

goods regulations
PAGES 41/50
PAGE 56
Beginner to advanced training on

using the IATA BSP, global distribution
systems and other fare calculation
procedures.
finance and accounting
PAGE 58
Covering customized subjects for

airlines, airports, cargo agents, and
travel agents.
All courses are delivered in English.

A selection of courses are also available in other languages as indicated in the
Course List.
Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient
and cost effective air navigation services to airspace users in compliance with state regulations, but also for managing unique businesses. There is increasing competition between
ANSPs and external pressure to improve safety and services, reduce costs and work in close
collaboration with airlines, neighboring states and stakeholders. Training with IATA will help
you respond to these demands in a globally focused, harmonized manner.
AIR NAVIGATION
SERVICES
Complete a diploma, earn a professional designation.

The following diplomas fulfill the training requirements for:
www.iata.org/training-airnav
IATA Aviation Management Professional (AvMP) designation.

IATA Aviation Safety Professional (ASP) designation.
Diplomas
Air Navigation Services Management (4 courses)
Get equipped to manage your ANSP business and regulatory challenges.
Learn about new technology, business transformation practices, and the impact
of industry developments on your operations.
Online Code*: DIPL-34
2 required courses
Benchmarking and Best Practices for Air Navigation
Service Providers
Management of Air Navigation Services
Air Traffic Services Management (4 courses)

Learn how to be an effective leader and plan for the future with these
skills in strategic planning. These courses will help you reconcile the
ATM concept with strategic business management.
4 required courses
CNS/ATM Planning Master Class
Foundations of CNS/ATM
Leadership Development and Succession Planning
Managing People Performance
Course Title
Description
Aeronautical Information
Management (AIM) Latest
Developments
Online Code*: TCVT-10
Airborne Collision Avoidance
System/T-CAS Training for Air Traffic
Controllers and Pilots
Area Navigation in European
Terminal Control Areas (TMAs)
(NAVPRNAVRNAV1)**
2 elective courses
Choose a specialization from a
selection of courses on our website.
Method Length
Price by
Category (USD)
Learn about the latest AIM projects and initiatives that are helping make this concept a
reality. Stakeholders across the industry have identified the need to move from productcentric to data-centric aeronautical information to improve safety and efficiency in air
navigation. This course covers the SWIM, eTOD, AICM/AIXM concepts, and more.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
NEW
Be up-to-date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are
generated and how to manage subsequent situations.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
NEW
This e-learning course describes the use of Performance Based Navigation (PBN) in the
TMA, specifically RNAV1, termed Precision RNAV (P-RNAV) in Europe. Examine aircraft
functionality, the benefits of RNAV SIDs/STARs, different types of waypoint and how turn
performance is affected.
* Visit www.iata.org/training-search and enter the 6-character code for more information.
Contact: training.anscivav@iata.org
** In cooperation with the EUROCONTROL Institute of Air Navigation Services
*** In cooperation with Entry Point North
Visit the website

for prices.
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Air Navigation Services 21
Course Title
Description
Method Length
Price by
Category (USD)
ARINC 424 Database Coding

NEW
Learn the history of on-board navigation databases and the basics of ARINC 424 database
coding.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
ATC Team Resource Management

(TRM) and Safety
NEW
Tools to manage your air traffic control team and resources for optimal safety. Gain an
awareness of common human factor elements such as error, stress and communication.
5d
Non-Member 2,900
Member 2,465
Dev. Nation 2,030
Aviation English for Air Traffic

Controllers
NEW
Benefit from an interactive workshop that reinforces operational relevant, work-related

language for Air Traffic Controllers, concluding with an Aviation English Assessment and
orientation of participants towards a tailored Aviation English enhancement program
if necessary.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Aviation English Refresher for Air

Traffic Controllers
NEW
Benefit from lessons learned in recent Air Traffic Control incidents and accidents, using
Case Studies and interactive exercises designed to harmonise problematic phraseologies
in ICAO PANS-ATM Doc 4444.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
Performance measurements mean little in and of themselves without a basis of comparison.

This course helps you obtain the benefits of consistent measurement and analysis within
your ANSP. Learn a practical framework for establishing Key Result Areas for safety,
operational efficiency, cost effectiveness, and customer satisfaction.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Benchmarking and Best Practices for

Air Navigation Service Providers
also available in: espaol
Building a Future ATM System
(GEN-FUT)**
NEW
This course looks at the future of the European air traffic management system. It gives
an overview of the Single European Sky (SES) initiative and Single European Sky ATM
Research (SESAR) programme which will enable the migration to a network-centric
European ATM system capable of meeting future needs.
Business Transformation for ANS

Providers
NEW
Review and benefit from the best practices of successful Air Navigation Service Providers
who are leaders in transforming Air Traffic Management performance.
Civil Military ATM Cooperation

(GEN-CIV/MIL)**
NEW
This course looks at the work being done to enhance future civil-military coordination
in the Single European Sky. Examine the improvement of European ATM efficiency and
effectiveness for the benefit of civil and military aerial needs.
Unique Price 1,680
Civil, Military Co-operation***

NEW
This course focuses on the topic of civil/military cooperation in shared airspace and
explains the benefits of sharing the airspace between the military and the civil aviation,
based on the extensive and successful Scandinavian experience.
Unique Price 4,200
CNS/ATM Planning Master Class

NEW
Learn how to manage air traffic services in compliance with the objectives of the ICAO
Global ATM System.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Collaborative Decision
Making (CDM)
NEW
Facilitate data sharing and improve your air traffic operations with this review of automated
decision support tools and CDM implementation processes.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Competence Assessor***
NEW
Designed for qualified ATM personnel, gain the knowledge and skills to conduct
assessment of colleagues and/or students in the operational environment, to define roles
and handle conflicts in a professional way.
Cost Reduction Strategies for ANSPs

NEW
Review the best practices of successful Air Navigation Service Providers in the major
organizational models. Learn how to incorporate procedures for cost reduction and control
within your organization.
22 Courses and Diplomas Air Navigation Services
Unique Price 2,100
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Unique Price 1,500
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Data Link Implementation in Europe

Method Length
Price by
Category (USD)
Understand the Data Link Services Implementing Rule which supports the Inter-operability
Regulation in the Single European Sky (SES).
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Foundations of CNS/ATM
NEW
Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the

transition to a performance-based air navigation system.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Implementing Performance-Based
Navigation (PBN) in ECAC**
NEW
Discover what is new in Performance Based Navigation (PBN) and how PBN will affect
European strategic plans for the Single European Sky (SES). Understand the meaning and
principles associated with area of navigation (RNAV) and the PBN concept.
4d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Implications of Space-Based ADS-B

for Global Air Traffic Management
NEW
Compare ground-based and space-based ADS-B surveillance systems and the roll-out
plans for the latter which will affect ATM worldwide.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
Gain an overview of the powerful integrated I-ATM platform which uses a common ATFM/
CDM toolset to enhance operational safety, reduce airborne holding, reduce airspace
complexity and increase airline visibility into ATC operations, situations and reactions.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
Legal and Financial Issues for Air

Navigation Service Providers
State rights, charges policies, and regulations are just some of the external factors that can
affect your services provision. This course shows you how to manage the legal and financial
implications these mean for your business.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Management of Air Navigation

Services
Gain a solid knowledge of modern ANSP business management practices in air navigation
services that will to help you guide your organization to success.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Learn how Air Navigation Service Providers are preparing for a green future. Be conversant
about the issues, the rules, the players and the tools available for ANS Providers to better
manage ATM to reduce its impact on the environment. Use new tools and strategies to
better manage Air Traffic to reduce its effect on the environment.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Get the latest updates on the ASBU work coordinated by ICAO, including the leading
examples of NextGen and SESAR. With a thorough review of the ICAO Global Air
Navigation Plan (GANP) and ASBU components, you will be able to relate these concepts
to your region and work toward an implementation timeline.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
NEW
Understand the principles behind moving to a common set of Air Traffic Management (ATM)
solutions to ensure global interoperability. Be brought up to date on the work coordinated
by ICAO in particular in the African context.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
Meteorological Observation
(EMO)***
NEW
Learn how to make fully standardised, accurate surface meteorological

observations, to observe and note the parameters that make up METAR and MET report
meteorological messages, and encode the observations in a standard format and transmit
the coded information.
Unique Price 2,000
Meteorological Observation (EMO)

Refresher***
NEW
Refresh and update your knowledge, skills and understanding related to observation and
reporting of local meteorological conditions. The course is mostly theoretical with some
practical exercises related to encoding of local routine reports and METARs.
Unique Price 1,000
Introduction to IATA Air Traffic

Management
Managing ATM and the Environment

NEW
NEW
Managing the Implementation of

Aviation System Block Upgrades
(ASBUs)
Managing the Implementation of
Aviation System Block Upgrades
(ASBUs) in the African Context
Leads to Diploma
Classroom
Virtual
eBook
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Course Title
Description
Method Length
Price by
Category (USD)
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
National and International Aviation

Systems
NEW
Understand the collaborative approach to aviation system modernization described in the

ICAO Global Air Navigation Plan (Doc. 9750) and relate it to your national aviation system.
Network Capacity Planning

(ASM-CAP)**
NEW
Gain an overview of the regulatory background and explore the various steps of the
capacity planning process. Gain in-depth knowledge about NEST, one of the main tools
provided by EUROCONTROL to support network operations planning.
Unique Price 1,440
OJTI Refresher***
NEW
Refresh and update your knowledge and the techniques learned on the On-the-Job Training
Instructor (OJTI) course. Renew the validity of the OJTI rating and be motivated and inspired
to continue to work as On-the-Job Training Instructors.
Unique Price 1,500
On-the-job Training Instructor

(OJTI)***
NEW
This course provides you with the basic knowledge of teaching, and practical methods,
principles and tools to manage the interaction with trainees during On-the-Job Training.
Unique Price 4,000
Operational Airspace Management

(ASM-OPS)**
NEW
Examine the Advanced Flexible Use of Airspace Concept and how it is integrated into
network performance management both now and in the short-term future.
Unique Price 2,100
Performance Based Navigation

(PBN) Awareness Package
(NAV-PBN-AWR)**
This PBN web-based training (WBT) package has been significantly revised to ensure the
EUROCONTROL PBN training addresses the changes introduced by the updates to the
PBN Manual (ICAO Doc 9613 Edition 4) and the European Airspace Concept Handbook
(Edition 3).
Visit the website

for prices
Performance-Based Navigation
(PBN) I
Review the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace
planning and design. The concepts taught in this course are beneficial for air traffic control
officers, ANSP management, airline management, and aircraft personnel alike.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
(PBN) II
This course explains the implementation and approval processes for PBN navigation
specifications from the points of view of states, CAAs, ANSPs, and aircraft operators.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
(PBN) Implementation Workshop
NEW
Understand the implementation and operational approval activities required to make

Performance-based Navigation (PBN) work.
Personal Conflict Handling***

NEW
This course focuses on bringing about an end to conflict situations quickly, costeffectively and with as little discomfort as possible. Learn how to reach a win/win situation
and collaborate to a successful conclusion for all involved.
Using audio and paper transcriptions from actual events, you will learn ICAO
standard phraseology to use in a variety of situations to operate safely and without
misunderstandings.
Phraseology and Safety Training for

Air Traffic Controllers and Pilots
NEW
The Pilots Guide to Air Traffic Control (ATC) course is designed as a hands-on introduction
to air traffic control and air traffic controllers (ATCOs) role, giving you the opportunity to
gain practical experience of working as an operational controller.
Refresher Training for Air Traffic

Controllers
NEW
Review standard air traffic services documents, operating procedures and human factor
elements to improve your operational safety.
24 Courses and Diplomas Air Navigation Services
Unique Price 1,900
5d
Pilots Guide to Air Traffic Control***

5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Unique Price 1,100
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Required Navigation Performance
(RNP)
Online Code*: TALG-54
Description
NEW
Required Navigation Performance,

Area Navigation (RNP-RNAV)
Method Length
Price by
Category (USD)
This module will familiarize you with the design and architecture of the Required Navigation
Performance system.
Unique Price
125
This course is designed to meet the training requirements for operating in an RNAV
environment. Key topics include: track spacing, approach and departure values, and
BRNAV values. For pilots and ab initio trainees.
Unique Price
125
Rough Guide to Air Traffic Control***

NEW
This course will give you a comprehensive introduction to Air Traffic Control. It is designed
for people who work within the aviation industry, either in a peripheral/supporting role or in
an administrative/managerial position.
Unique Price 1,600
Security Management in ATM

(GEN-SEC)**
NEW
This course provides a forum for sharing experiences of implementing security management
systems, and guides participants through simple and complex, ATM-related risk
assessments.
Unique Price 1,260
Synthetic Training Device

Instructor***
NEW
The course addresses qualified Air Traffic Control and AFIS Officers or others, interacting
with students in a simulator environment, who wish to become competent and licensed
Synthetic Training Device Instructors (STDIs).
Unique Price 2,600
System Wide Information

Management (SWIM)
Train the Trainer***
NEW
NEW
Train the Trainer for CNS, AIS

and MET
Be brought up to date on the concept of SWIM by reviewing the standards, infrastructure,

governance and implementation that enable the management and exchange of ATM-related
information.
2d
Gain the skills you will need to lead, supervise or manage adults in various training
situations. This course focuses on the required skills necessary to create an effective and
professional learning environment.
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
Unique Price 2,000
Strengthen your instructional skills to conduct effective CNS, AIS and MET training
through these demonstrations and practical activities. This course goes beyond traditional
instructional concepts, showing you training techniques specific to this specialized subject
matter and audience.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Train the Trainer in Air Traffic

Management
NEW
Become a better Air Traffic Control training officer with a structured approach to
conducting training in Air Traffic Management using adult learning theory best practices.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Unusual/Emergency Situations for

Pilots and Air Traffic Controllers
NEW
Refresh your knowledge of unusual situational management in terms of pilot/controller

cooperation.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Our courses and diplomas address current industry challenges and will equip you with the
knowledge and tools you need to overcome them. Improve your management skills with the
help of industry case studies, challenging simulation programs and hands-on, practical training.
AIRLINE BUSINESS
MANAGEMENT

The following diplomas fulfill the training requirements for the
www.iata.org/training-airlinemgt
Diplomas
Aeropolitical and Industry Affairs (4 courses)
This diploma offers an overview of the regulatory and legal regimes, as well as
the international industry affairs applicable to all aspects of the aviation industry.
2 required courses
Aviation Policy and Advocacy
International Air Law for Lawyers and Legal Professionals
2 elective courses
Airline Business Development (4 courses)

Stay on top of the latest marketing, social media, sales and communication
strategies used by industry leaders and gain the skills to grow your business.
2 required courses
Airline Marketing Advanced
Airline Sales Strategies Advanced
2 elective courses
Airline Management (4 courses)

Improve your operational, strategic and revenue management skills with the
help of this practicle, hands-on diploma.
2 required courses
Airline Business Models and Competitive Strategies
Virtual Simulation Program
Network, Fleet and Schedule Planning
2 elective courses
Course Title
Description
Airline Business Foundations

Airline Business Foundations
Advanced
Airline Business Management
Air Mercury Simulation Program
NEW
Method Length
Price by
Category (USD)
If you are a new airline recruit, this course will bring you up to speed on key airline business
practices to help you succeed in the industry. Learn about the internal organization of
airlines, the airport environment, and the external bodies that regulate them to understand
what shapes airline strategies.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
This course is designed for aviation industry executives to review how airline structure and
organizational culture can be impacted by alliances, joint ventures, and equity partnerships.
2d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Use this unique simulation program to test your skills as an airline manager. Build a
business plan to return the virtual airline, Air Mercury, to profitability and instantly measure
your results. You will be asked to justify and defend your plan in front of a panel of industry
experts representing Air Mercurys board of directors.
5d
Non-Member 4,100
Member 3,485
Dev. Nation 2,870
Contact: training.airline@iata.org
26 Courses and Diplomas Airline Business Management
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Airline Business Models and

Competitive Strategies Virtual
Simulation Program
Method Length
Price by
Category (USD)
Understand what it takes to lead an airline to success in this dynamic learning environment!
Use the latest simulation technology to manage a virtual airline through real-life business
scenarios and work in teams to explore the interrelated factors affecting airline profitability.
This course is recommended for senior-level management.
5d
Non-Member 4,100
Member 3,485
Dev. Nation 2,870
Is your airline corporate communication department ready to speak to the media in an

emergency situation? This course teaches you the techniques to respond to a crisis
situation; how to manage stakeholders expectations and the consequences of your acts.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,300
Airline Customer Service Strategy,

Design and Implementation
Online Code*: TALM-08
Learn to design a customer service strategy and implementation plan aimed at delivering
superior service across different customer touch points.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Airline Distribution Strategies and

e-Commerce
Take an insider look at todays leading distribution models and strategies, while gaining
tools to optimize your companys distribution processes. Through a series of business
cases and exercises, learn how to implement an efficient distribution strategy that leverages
both traditional marketing and e-commerce resources.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Airline Leading Practices and Cost

Reduction Strategies
Review the leading practices of successful airlines from both the low cost and network
carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost
reduction program within your organization.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Learn how to create an effective loyalty program by developing strategic partnerships,

creating strong relationships with your customers, and identify synergies with Frequent
Fliers Programs (FFPs) to drive higher revenues.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,300
Airline Revenue Management

Online Code*: TALF-51
Discover the techniques applied by airlines to derive revenue from seat sales to maximize
profitability. This course introduces you to the skills you need to manage airline passenger
demand, seat inventory control, scheduling and capacity adjustments, and product
distribution.
45h
Non-Member 675
Member 675
Dev. Nation
575
Alliances, Strategic Partnerships and

Frequent Flyer Programs
Review current trends in customer choices and behavior and learn how to complete your
marketing strategy with the integration of your frequent flyer program and partnerships. This
course is recommended for airline marketing professionals.
5d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Airline Corporate Communication

Airline Loyalty Program

NEW
NEW
Ancillary Revenue Strategies

NEW
Learn how ancillary sales work, the impact on airline and distribution systems, and how to
develop ancillary revenue.
Basic Crew Resource Management

Threat and Error Management
(CRM/TEM)
NEW
These lessons introduce the skill-sets involved in effective CRM-TEM in a multi-crew

environment.
Deregulation and Open Skies,

Alliances, Equity Partnerships and
Strategic Partnerships
NEW
Contribute to your companys success by learning how to build, analyze and implement
effective alliances, strategic partnerships, and equity partnerships within the industry.
5d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Gain competitive advantage with this expert insight into airline revenue management.
Learn how to maximize your revenue by achieving a balance between demand, reservation
scheduling and variable pricing. Learn how to evaluate and apply airline passenger demand,
seat inventory control, and more!
4d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Dynamic Pricing and Revenue

Management
Unique Price
300
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Airline Business Management 27
Course Title
Description
Method Length
Price by
Category (USD)
Maximizing Revenues From Frequent

Flyer Programs
Unlock the potential of your frequent flyer program with tools to measure its contribution,
outline areas for improvement, and promote it within your organization and to your
customers. Learn how to create successful internal marketing programs to involve senior
management and front line staff.
3d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Network, Fleet and Schedule

Planning
Contribute to your companys success by developing a profitable network fleet plan and
an effective flight schedule. Improve your planning and management skills and understand
scheduling process and tactics. This course is recommended for network planning
personnel and airline marketing professionals.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
New Distribution Capability

Readiness
Gain exclusive insight into the future of distribution from a member of IATAs Distribution
Data Exchange (DDX) Working Group. Learn about the latest NDC developments and pilot
programs, and understand how NDC will change the way the aviation industry operates
and markets its products.
3d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Revenue Management
Introductory
Study the key factors affecting airline performance and the revenue management methods
used to measure and control them. Through a series of practical exercises, this course
prepares you to make accurate forecasts and implement the right approach in your
organization.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Route Forecasting and Development

This course shares common industry practices for route forecasting to help you assess the
performance of your airlines network and analyze the revenue potential of new routes. Learn
methods for calculating the financial performance of different routes, forecasting cost and
revenue drivers, and planning for the future development of your network.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
28 Courses and Diplomas Airline Business Management
In Company
only
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
AIRLINE OPERATIONS
AND QUALITY
Get access to the most recent aviation quality standards and trends to help you ensure
consistent, performant operations. Using an engaging, interactive approach to learning, these
courses combine lectures, technology, and hands-on exercises to quickly transfer tools you
can immediately apply in the workplace.
www.iata.org/training-quality
Academic Program
Required courses
View the list of courses on our
website.
Advanced Master in Airline Operations in partnership with cole Nationale de lAviation Civile (ENAC) (12 courses) NEW
IATA and the cole Nationale de lAviation Civile (ENAC) have partnered to offer a degree program for airline operations professionals.
Industry Partner Program

I-TRAIN Diploma Program with Specialization in Aircraft Operations Management in partnership with ICAO (6 courses)
The International Civil Aviation Organization (ICAO) and IATA have joined forces to establish the partnership program I-TRAIN under the IATA-ICAO
Global Training Alliance. This first I-TRAIN diploma program gives aviation professionals a specialization in Aircraft Operations Management.
6 required courses
View the list of courses on our
website.
Diplomas
Airline Operations (4 courses)
Gain the skills to manage airline and ground operations, including contracts,
and the implementation of an emergency response program.
2 required courses
Emergency Planning and Response for Airlines
Introduction to Flight Operations Management
2 elective courses
Airline Quality Management (4 courses)

Learn how to design and implement a Quality Management System that
includes a document control system and internal audit processes.
4 required courses
Aviation Internal Auditor
Quality Management (QMS) for Airlines
2 elective courses
Aviation Studies (4 courses)

Gain a competitive edge in the global aviation job market with this introduction
to the industry.
Contact: training.safety@iata.org
4 elective courses
Leads to Diploma
Classroom
Virtual
eBook
Printed
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Courses and Diplomas Airline Operations and Quality 29
Course Title
Description
Method Length
Price by
Category (USD)
Advanced Crew Resource

Management/Threat Error
Management Initial
NEW
This course describes the elements of CRM-TEMand their role in ensuring safe
flying conditions.
Aircraft Maintenance Cost

Management
NEW
Aircraft maintenance represents a substantial but necessary cost for every airline.
This course introduces tools for controlling and reducing maintenance costs without
compromising on quality.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Aircraft Maintenance for Pilots

Online Code*: TALP-11
The ability to communicate technical problems accurately can result in safer flights with
fewer delays. Learn how to better identify issues with an aircrafts systems and components,
reviewing the maintenance tasks you can perform under special permission.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Airline Cabin Crew Training

also available in:
This course is ideal for young professionals looking to get a head start in the profession,
introducing the skills and responsibilities expected by the worlds leading airlines. Special
emphasis is given to customer service and procedures for handling unusual situations
during flight.
45h
Non-Member 500
Member 500
Dev. Nation
425
Airports and Runways

These lessons introduce the norms and standards used at airports as well as practices that
can enhance the safety and efficiency of airport operations.
Unique Price
Unique Price
400
100
Aviation English for Pilots

NEW
Benefit from an interactive workshop that reinforces operational relevant, work-related

language for Pilots, concluding with an Aviation English Assessment and orientation of
participants towards a tailored Aviation English enhancement program if necessary.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Aviation English Refresher for Pilots

NEW
Benefit from lessons learned in recent incidents and accidents, using Case Studies of
problematic phraseologies from ICAO PANS-ATM Doc 4444 and IATA/IFALPA studies and
reports such as that for SID/STAR.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
This course prepares you to conduct consistent audits and drive continuous improvement
within your organization. Learn about the audit process through a breakdown of its stages:
the objectives, followup, and closing. ICAO and civil aviation authority audit requirements
are covered in detail followed by a hands-on practical component.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Aviation Internal Auditor

These lessons introduce the principles of aerodynamics and outline the factors that affect
aircraft performance in each phase of flight.
Unique Price
150
Charts, Maps and Airspace

Study charts from U.S. airports, VFR Nav and special use airspace, as well international
laws and conventions that govern the legal aspects of international flight.
Unique Price
150
Digital Principles Basic

This online course exposes you to the basic digital logic and components. For maintenance
technicians and instructors.
Unique Price
150
Digital Principles Advanced

This course exposes the trainees to the advanced knowledge of digital bus logic and
technology. For maintenance technicians and instructors.
Unique Price
200
This course combines both the basic and advanced knowledge of digital business logic
and technology.
Unique Price
300
Basic Aerodynamics
Digital Principles Basic and

Advanced Package
Document Control Systems
NEW
NEW
This hands-on course gives you a test environment to build your own document control
procedures, including process mapping, referencing, and amendments.
30 Courses and Diplomas Airline Operations and Quality
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Earth Orientation
Learn about worlds geography and topography, as well as weather systems, time zones,
and latitude and longitude.
Unique Price
150
Extended Twin Engine Operations

(ETOPS)
This course provides airline and maintenance personnel with an understanding of general
ETOPS regulations, approval and monitoring process.
Unique Price
250
Fatigue Awareness and Personal

Mitigation Strategies Cabin Crew
NEW
Employees working in aviation are more prone to fatigue because they engage in shift work
to serve the needs of their company. This course will increase your awareness of fatigue,
introduce you to the causes of fatigue and provide you with strategies to manage fatigue
effectively between flights or shifts.
Unique Price
150

Mitigation Strategies Flight Crew
Online Code*: TAPH-53
NEW
Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and
strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry,
fatigue is a significant contributor to workplace incidents which can compromise the
safety of passengers.
Unique Price
150

Mitigation Strategies Maintenance
Personnel
NEW
Organizations having implemented or considering implementing a Fatigue Risk

Management System (FRMS), will find this course a useful and cost-effective training tool
for: Ensuring their personnel is performing at adequate levels of alertness while on duty, and
Achieving a realistic balance between safety, productivity, and costs.
Unique Price
150
Flight Crew Best Practice for Use

of CPDLC and ADS-C in Oceanic
Airspace
NEW
Save time with a concentrated workshop for Flight Crew on the knowledge
accumulated by the FANS Interoperability Teams (FIT) to ensure CPDLC and ADS-C
best practice worldwide.
1d
Non-Member 1,485
Member 1,262
Dev. Nation 1,040
The skills you learn in this course will help you to control flight operations costs, enhance
training, retention, and recruitment practices, and improve overall quality management.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Be brought up to date on the use of satellites for aeronautical voice and data
communications. Learn about the major constellations, data link service providers and
safety services enabled: ATC position reporting; voice safety service; and medical.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
Meet the requirements of the IOSA Standard and Recommended Practice (ISARP)
ORG 3.4.13 and ensure the fundamentals of the curriculum for the training of auditors
assigned to conduct internal auditing against the ISARPs are learnt through
a comprehensive approach.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Understand the IOSA Program and its aims as well as the auditing methodology
and techniques.
5d
Unique Price 2,600
This course is designed to give you the relevant skills and knowledge on how to be an audit
team leader. Improve your auditing skills and presentation techniques needed for a lead
auditor and be better prepared to manage audit challenges such as time constraints and
cultural differences.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Introduction to Flight Operations

Management
Introduction to SatCom for Flight
Crew
IOSA Airline Auditor Training
IOSA Auditor Training
Lead Auditor Training
NEW
NEW
NEW
NEW
Maintenance Diagnostic Systems

The course exposes the trainees to the basic concepts of maintenance diagnostic systems
and their operation. For maintenance technicians and instructors.
Unique Price
250
Minimum Navigation Performance

Specification (MNPS)
This online course familiarizes you with documentation, route systems, communication,
and contingency procedures that are associated with Minimum Navigation Performance
Specifications. For pilots and ab initio trainees.
Unique Price
250
Leads to Diploma
Classroom
Virtual
eBook
Printed
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Courses and Diplomas Airline Operations and Quality 31
Course Title
Description
Method Length
Price by
Category (USD)
Pre-Flight Planning
These lessons introduce fundamental concepts related to aircraft limitations/weight and

balance and provide instruction to help develop skills in performance calculation and
pre-flight planning.
Quality Management (QMS) for

Airlines
This course provides an introduction to QMS components and objectives you can establish
within your operations. Learn the key regulatory and operational requirements for designing
and controlling an efficient QMS, then practice your skills in process mapping, procedure
writing and audit review.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Quality Management System (QMS)

Implementation
This course addresses the common challenges to implementing a QMS. Learn how to bring
the necessary discipline and control to your operations with strategies to identify problems,
assign resources and evaluate the effectiveness of your system.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
This course is designed to give you an overview of the purpose and requirements of Quality
management system under ISO 9001:2008 as business improvement tool. Get the skills to
gain commitment of your organization to quality standards.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Quality Management Systems

Awareness
NEW
Unique Price
100
Radios and Communications

Study the principles of good communication with crew members and ground personnel.
Understand the ATC communication sequence and the physical principles of radio
transmission and protocol.
Unique Price
100
Required Navigation Performance

Precision Area Navigation
(RNP-PRNAV)
This course is designed to meet the training requirements for operating in an RNAV
environment. Key topics include: RNAV equipment, minimum system functions required for
P-RNAV operations and P-RNAV training requirements for certification. For pilots and ab
initio trainees.
Unique Price
250
RVSM Maintenance
This course shows you basic concepts of RVSM and its operations, including:
RVSM initial approval requirements and instructions for continued airworthiness.
For maintenance technicians.
Unique Price
250
Surface Movement Guidance and

Control Systems (SMGCS)
This online module will familiarize you with the general procedures and indicators for a
SMGCS operation at night or in low visibility conditions. For pilots and ab initio trainees.
Unique Price
150
Traffic Alert and Collision Avoidance

System (TCAS II)
This online module will refresh you on the functionality, controllers and displays of the Traffic
Alert and Collision Avoidance System. For pilots and ab initio trainees.
Unique Price
150
VFR Navigational Plotting and Dead

Reckoning
These online lessons provide the theoretical basis for VFR Navigation and Dead-Reckoning
as well as VFR flight-planning and navigation skills. For pilots and ab initio trainees.
Unique Price
150
These lessons introduce the fundamentals of weather theory, highlight risks that
weather can pose and introduce the information products that can be used to properly
plan for weather.
Unique Price
150
Weather Theory
NEW
32 Courses and Diplomas Airline Operations and Quality
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
AIRPORT PLANNING,
MANAGEMENT AND
OPERATIONS
With passenger traffic expected to increase steadily for the next 20 years, airports of all sizes
will be challenged to keep up with demand for greater capacity, level of service, and continued
safety. This selection of courses and diplomas focuses on the skills you need to prepare
for the challenges that lay ahead; from financing expansions and embracing privatization, to
optimizing the passenger experience and ensuring efficient airside operations. Courses are
available for all levels and areas of airport activity, targeting the skills unique to your role in the
complex airport work environment.
www.iata.org/training-airport
Diplomas
Advanced Airport Operations (4 courses)
For operations and corporate airport personnel, this diploma combines courses
in different areas of airport operations thorugh four specialised courses.
2 required courses
Airport Operations Advanced
Emergency Planning and Response for Airports and GSPs
2 elective courses
Airport Strategic Management (4 courses)

Validate your ability to manage all aspects of your business. This diploma
combines courses on planning, management and business development to
help you develop a comprehensive business plan.
2 required courses
Airport Route Development and Commercial Management
Airport Strategic Management
2 elective courses
Course Title
Description
Method Length
Price by
Category (USD)
NEW
Learn how shared, timely information will lead to better decision making and how the
implementation of A-CDM at your airport can improve punctuality and the use of resources.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
NEW
Study the latest regulatory changes in the air cargo industry and learn how to provide
operational air cargo oversight at your airport.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Airport Certification and

Infrastructure Standards
Online Code*: TAPP-05
Keep your aerodrome facilities up-to-standard, meeting the latest certification requirements.
Learn how to assess your facility against operator obligations and recommend structural
changes to improve day-to-day operations. This course is recommended for aerodrome
operators and management as well as regulatory officials.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Airport Customer Service

Learn the principles of customer service from the perspective of those who matter the
most: your passengers, airlines and airport businesses. This course helps you understand
the needs of different customer categories and how to meet them. All participants receive a
complimentary copy of the IATA Facilitation Guide.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
A-CDM in Airports and Ground

Operations
Online Code*: TAPG-61
Air Cargo Operations Oversight for
Airports
Contact: training.airport@iata.org
Leads to Diploma
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Virtual
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Printed
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Courses and Diplomas Airport Planning, Management and Operations 33
Course Title
Description
Method Length
Price by
Category (USD)
Airport Development and

Infrastructure Design
Airports have to be prepared to accommodate increasing capacity demand while sustaining

safe, secure and efficient operations. Referencing IATA best practice and the Airport
Development Reference Manual (ADRM), this course helps you review your airports
passenger traffic, constraints, and other key factors affecting future expansion.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Airport Extreme Weather Operations

and Planning
With severe weather conditions causing millions of dollars in damages and delays each
year, you have to be prepared. Through practical planning exercises and real-life examples,
this one-of-a-kind course reviews operational obstacles posed by weather and the planning
tools to address them.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Airport Financial Management

Financing development to meet growing capacity demand is a challenge for most airports.
This course sheds light on airport privatization trends, cost-control processes, pricing
strategy, and other commercial practices to help your airport gain a competitive edge.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Using trusted marketing methods, learn how to increase your aeronautical and nonaeronautical revenues. This in-depth course will teach you how to design and implement
corporate communications strategies, successful PR initiatives, and handle communications
during crises.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Airport Master Planning

This course will help you prepare a roadmap for airport development and measure its
progress. A master plan lays out the strategic direction for operations systems and future
growth. You will learn how to forecast an airports future capacity demand and develop a
master plan based on your findings.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Airport Operations
also available in:
Starting a career or wishing to expand your knowledge in airport operations? Get the
background knowledge you need to succeed: operational functions at the airport,
technological developments, future challenges, and more.
Airport Operations Advanced

With this big-picture approach, you will learn proven methods for ensuring safe, effective
performance in all key areas of operations. Because an airport serves a complex network
of stakeholders, this course outlines the specific operational requirements of airlines,
authorities, GSPs, and freight forwarders.
Airport Ramp Services

Whether you are new to the industry or a recent recruit, this course provides a solid
foundation for professional development in the field of ground operations. You will learn the
basics of ramp services, plus the ground handling and safety standards you need to know
to work safely on the ramp.
Airport Marketing and Corporate

Communications Strategies
Airport Route Development and

Commercial Management
NEW
NEW
Airport Slots and Coordination

Airport Strategic Management with
Business Simulation
NEW
Non-Member 500
Member 500
Dev. Nation
425
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Non-Member 500
Member 500
Dev. Nation
425
This course shows you how to design and implement a development strategy for two key
revenue generators. Through intensive in-class exercises, you will learn how to determine
the right mix of aeronautical and non-aeronautical services to satisfy the customers, airlines
and bottom line at any airport.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Get the most out of the Standard Schedules Information Manual (SSIM) with this practical
course. Develop your skills to facilitate coordination between the airline network and slot
coordinators, manage a slot portfolio, and recognize capacity constraints.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Airport managers have the challenging job of ensuring safe, efficient operation across a
complex business environment. This intensive course provides a series of exercises where
you can identify your airports business challenges and address them at the individual, team
and unit levels.
10d
Non-Member 6,100
Member 5,185
Dev. Nation 4,270
34 Courses and Diplomas Airport Planning, Management and Operations
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Airport Terminal Planning and Design

An effective terminal design is the result of clearly defined functional requirements for
current and future activity. This course guides you through the issues to consider when
undertaking the planning and design of terminal facilities, including: forecasting, terminal
flows and alternative terminal design concepts.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Baggage Handling Services and

Systems
Learn how to measure the performance of your baggage system, including its processes,
infrastructure, and level of service. This course shares industry best practice gathered
during IATAs Baggage Program along with insight into airline service models.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Basic Airside Safety

NEW
An interactive, flexible and cost-effective way of learning about implementing best practices
in airside safety.
Unique Price
120
This course gives you fuel for your marketing campaigns and ideas for attracting new cargo
business to your airport.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Emergency Planning and Response

for Airports and GSPs
The Emergency Response Plan is an invaluable tool for all airport stakeholders, providing
clear direction for action and exposing pain points that could aggravate a real response.
This course helps you to develop a response plan that brings together aircraft operators,
airport authorities, GSPs, and state emergency response agencies.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Management of Aviation Facilitation

Online Code*: TSCS-21
In alignment with IATAs Passenger Facilitation Program, this course focuses on the
crucial areas of airport access control, security regulations, and terminal and perimeter
security with the aim to provide a secure, seamless and efficient end-to-end passenger
experience.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Safety Management Systems (SMS)

for Airports
also available in: franais
A successful SMS reduces the rate of incidents, improves communication and productivity,
and helps your airport meet its legal responsibility to manage safety. Learn how to
implement an efficient SMS at your airport through which you evaluate, control and prevent
costly errors systematically.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Total Quality Management (TQM) for

Airports
Airports provide services to a range of customers, requiring multiple processes to ensure

every experience is positive. This course shows you steps for taking a systematic processbased approach throughout your operations to progressively improve your airports quality
culture, practices and structures.
5d
Non-Member 3,700
Member 3,145
Dev. Nation 2,590
Cargo Business Development for

Airports
NEW
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Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Airport Planning, Management and Operations 35
AVIATION
PERFORMANCE
AND MANAGEMENT
As our industry expands, it is necessary for leaders to have the versatility to perform multiple
duties and in different areas of management. Strengthen your leadership skills and improve
your organizational performance with our extensive range of courses and diplomas. Improve
your people skills and management style, and become more effective and efficient in running
ongoing operations.
www.iata.org/training-humanperformance

IATA Certified Training Professional (CTP) designation.
Academic Programs
Advanced Management Program in Aviation in partnership with Nanyang Business School (7 courses, in two 2-week sessions)
Review management practices employed by airlines, airports and regulators to help you navigate the aviation industrys complex
business environment.
7 required courses
View the list of courses on
our website.
Advanced Studies in Advocacy, Communication, and External Relations in partnership with University of Geneva (10 courses)
Through this Diploma of Advanced Studies, IATA and the University of Geneva share their best practices to help you successfully develop in
an international business environment. Courses are taught by University professors as well as industry experts to provide both academic and
practical content.
10 required courses
our website.
Advanced Studies in Aviation Management in partnership with University of Geneva (12 courses)
Take a broad and critical view of the global aviation business with this executive program. Designed for working professionals, the Diploma
of Advanced Studies in Aviation Management offers a unique combination of academic and industry expertise, and can be pursued on a
part-time basis.
12 required courses
our website.
Aviation Leadership Development Program I in collaboration with Harvard Business Publishing (3 modules, in 4-week sessions) NEW
This program encourages peer interaction and critical thinking through a blended curriculum that mixes content, live and virtual events, and
collaboration on real-world business issues.
3 modules
Visit our website for more information.
Aviation Leadership Development Program II in collaboration with Harvard Business Publishing (3 modules, in 4-week sessions) NEW
This program encourages peer interaction and critical thinking through a blended curriculum that mixes content, live and virtual events, and
collaboration on real-world business issues.
3 modules
Aviation Management Certificate in partnership with Stanford University (6 courses)

Gain insight into aviation trends and key project management practices with this flexible distance learning program.
6 required courses
our website.
Aviation Strategy Program in partnership with Stanford University (10 days)

During this intensive program, you will analyze key aviation industry trends and management techniques, as well as current business models for
both airlines and airports.
Required courses
Contact: training.performance@iata.org
36 Courses and Diplomas Aviation Performance and Management
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Academic Programs
Executive MBA (EMBA) in Air Transport in partnership with Nanyang Business School (6 modules, in 2-week sessions)
Our EMBA gives you all the benefits of the Nanyang Business Schools world-ranked MBA program with a special focus on the global
aviation context.
19 required courses
our website.
Leadership & Management Diploma Program in partnership with Harvard Business Publishing (1 IATA course & 10 HMM modules)
Enhance your critical business knowledge and skills through this highly-acclaimed training program.
1 IATA elective course and

10 HMM modules
Diplomas
General Management (4 courses)
Develop and implement efficient operational solutions, while simultaneously
ensuring the strategic renewal of your organization.
4 elective courses
Human Capital Management (4 courses)

People are your number one resource, so maximize their potential! This
diploma uses the effective combination of classroom presentations and
practical exercises to improve your performance management skills.
3 required courses
Human Resources Management
Leadership Development and Succession Planning
Junior Airline Management Diploma (4 courses)

The IATA Junior Airline Management Diploma introduces undergraduate
university students to the key areas of airline management.
4 required courses
Airline Marketing (with Harvard Manage Mentor)
Airline Revenue Management
Airline Business Foundation
Airline Business Management Air Mercury
Professional Training (4 courses)

Improve your instructional skills to effectively prepare, conduct, and evaluate
a training event. Learn how to identify the different phases of the instructional
design process, and how to develop strategic plans for program development,
maintenance, and renewal.
Project Management (4 courses)
This diploma has been designed in partnership with the Project Management
Institute (PMI) and will provide you with a general understanding of project
management from its definition to planning and monitoring, and control.
1 elective course
4 elective courses
4 required courses
Project Management Essentials
Project Management Advanced
Procurement and Contracts Management
Monitoring and Controlling Multiple Projects
Courses and Diplomas Aviation Performance and Management 37
Course Title
Description
Method Length
Price by
Category (USD)
Study the air transportation system plus the roles and functions of airlines, airports, Civil
Aviation Authorities and Air Navigation Service Providers.
45h
Non-Member 500
Member 500
Dev. Nation
425
Learn about the Air Transport Statistics programs run by IATA and ICAO including current
standards, concepts and methodologies for the compilation of traffic statistics.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
3d
Visit the website

for prices.
This workshop is designed to create a new level of teamwork awareness and creativity, both
in management and team members.
1d
Non-Member 750
Member 637
Dev. Nation
510
This course will increase participants ability to work in a collaborative and cooperative
fashion, to use team members differences for maximum effectiveness, solve problems and
conflicts more efficiently, build trust with peers and plan strategies to manage stakeholder
interaction and engagement.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Business Ethics
Understand key concepts of business ethics and how the adoption of the correct
frameworks can enhance organizational performance. This course covers a range of ethical
issues and explores employee behaviors and responsibilities, leadership and decisionmaking, morality, diversity, discrimination and corporate social responsibility.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Change Management
Prepare for important organizational changes with proven methodology and in-class
exercises. This course will show you how to develop a change strategy that focuses on the
important people side of change and leverages resistance.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Corporate Risk Management

Understand what risk management is and how it can help an organization better manage
its business and be more resilient to performance and economic changes. This course is
recommended for safety, quality, and risk managers from all sectors of the industry.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cultural Intelligence: The Basics

Did you know that 70% of all international ventures fail because of culture? If you are like
most people, working with peers or customers from other countries can be both exciting
and challenging. Learn how to overcome cultural challenges and how to succeed in our
global world by boosting your Cultural Intelligence.
1h
Unique Price
Develop key skills that will create lasting and satisfying relationships with customers. Learn
contact techniques to interact and engage customers, handle difficult customers and deal
with complaints. Understand different social styles and cultures and study the latest trends
in customer service.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Drive Corporate Performance

Understand how to align the organization and explore the connection between a companys
strategy, business, HR and control systems. Learn models to evaluate competitive
performance and acquire key communication skills to build trust, motivate people and lead
teams. Apply techniques to build resilience through times of crisis and change.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Effective Communication Skills

also available in: espaol, franais
Improve your understanding of cross-cultural differences, explore different methods of

communication, and learn how to transfer information clearly and concisely according to the
needs of your audience. Practice your inter-personal communication skills through in-class
exercises and presentations.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Air Transport Fundamentals

Air Transport Statistics
NEW
Aviation Human Resources

Management Workshop
Building Teamwork and Creativity
Building Teamwork and Stakeholder
Management
Customer Service
This workshop will ensure you are equipped to play an active role in the design and
implementation of your teams HR processes.
NEW
NEW
In Company
only
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
99
Course Title
Description
Method Length
Price by
Category (USD)
Effective Writing Skills

Improve your professional and personal writing abilities. Understand the evolution of
corporate communication practices and review the basics of writing emails, letters, memos,
reports, proposals and more.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Human Resources Management

Transform the human resources function to make it an essential and effective part
of your organizational strategy. This course gives you the skills to implement an HR
information system, match job roles to training and compensation, and apply performance
benchmarking practices.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Instructional Design
Covering each phase of the design process, this course will teach you how to convert
training needs into performance objectives, create a design blueprint, develop instructional
content, plan your course delivery and select the most appropriate training activities in
each situation.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Instructional Techniques
Learn how to effectively prepare for, conduct and wrap-up a training event. This course
provides you an opportunity to apply the basic principles of active training while you
demonstrate your instructional techniques. You will also evaluate the effectiveness of a
training event and your skill as a facilitator.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
International Negotiation Skills

Negotiation is part of everyones job description, and can have an impact on your
organizations costs. This course will prepare you for each phase of the negotiation process,
with techniques, tactics, and behaviors that can help to achieve a win-win result.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
International Strategy Planning and

Implementation
Learn how to conduct a global strategic analysis, build a competition strategy in

international markets, and effectively implement your international strategies.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Introduction to the Airline Industry

Start with the essentials to launch a career in the airline industry. Learn about the history
of airline organizations, and the various operational and business functions that make up
an airline.
45h
Non-Member 500
Member 500
Dev. Nation
425
Leadership Development and

Succession Planning
Key to an organizations sustainability, talent development and succession planning are also
tools for motivating staff. This course will show you how to assess talent and succession
candidates, and establish development plans for successors and high potential candidates.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Lean Six Sigma in Aviation

Understand the philosophy and practice of lean thinking in aviation and its focus on value
for the customer and streamlined business processes. Learn tools that will lead to cost
reduction, enable workspace organization, and improve time management.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Lean Six Sigma Green Belt Lite

Level 1 Certificate
NEW
Obtain a standardized approach to problem solving for the purpose of continuous

improvement. Learn how to leverage Lean Six Sigma tools to enhance problem-solving
skills and execute the Lean Six Sigma Tools to any aspect of the business.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Lean Six Sigma Yellow Belt

Certificate
NEW
Understand the Lean Six Sigma Methodology and how to leverage its basic tools to
enhance problem solving skills for any aspect of business. This course provides a
standardized approach to problem solving for the purpose of continuous improvement.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Develop your managerial skills and understand how you can align your training department
with organizational goals. You will learn the tools to design a successful strategic
development plan that supports your companys mission and that best utilizes your available
budget and resources.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Management of Training
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Aviation Performance and Management 39
Course Title
Description
Method Length
Price by
Category (USD)
Managing Across Cultures

Cultural biases and behaviors can greatly impact your management style. This course will
make you aware of your own cultural biases and how they affect your interaction with clients
and colleagues. You will also learn strategies for managing cultural issues in multicultural
teams, communications, and common business situations.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400

Maximize the performance of the people you manage by setting clear expectations. Develop
your communication and management skills to improve the performance of your staff.
Understand what motivates people and identify ways to maintain and enhance employees
ability to produce optimal results.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Monitoring and Controlling Multiple

Projects (30 PDUs)
Learn the principles of scope management and change control, use earned value to
measure schedule and cost performance to avoid delays and high costs. This course
prepares you to communicate project progress and use tools such as Microsoft Project.
This course helps you earn or maintain the PMI credential.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Personal Effectiveness Tools and

Techniques
NEW
This course will help you achieve self-management: you will be aware of your strengths and
weaknesses and how they affect your effectiveness, you will understand and be able to
apply time management and prioritization principles, you will learn techniques to motivate
yourself and you will create a personal development plan.
Unique Price
199
Procurement and Contracts

Management (30 PDUs)
Review the end-to-end procurement management process and develop your evaluation
criteria for selecting the best suppliers. Review contract types and their impact on your
organization and learn techniques on how to create an effective statement of work. This
course helps you earn or maintain your PMI credential.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Project Management Essentials (30

PDUs)
Learn essential skills to manage projects successfully. This course covers the entire
project lifecycle: requirements gathering, scope definition, project management plan
and risk response development, progress monitoring, effective communication and team
management. This course helps you earn or maintain your PMI credential.
5d
Non-Member 2,700
Member 2,295
Dev. Nation 1,890
Project Management Advanced

(30 PDUs)
Learn advanced project management techniques and develop your skills to lead successful
projects. Focus on project planning to develop a comprehensive project management
plan. Gain practical, hands-on experience with MS Project. This course helps you earn or
maintain your PMI credential.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
In this course, participants will learn planning, time management and prioritization tools and
techniques, common time wasters and how to avoid them, principles of productivity and
efficiency, as well as work-life balance. This interactive course allows participants to identify
how they are currently investing their time and to develop a strategy to be more effective,
efficient, less stressed and professionally organized.
1d
Non-Member 900
Member 765
Dev. Nation
630
Train the Trainer Advanced

Improve your ability to manage, conduct, facilitate and evaluate a training session. This
course allows you to practice your instructional tools, your presentation and communication
skills, and your ability to motivate student participation. Recommended for instructors
and trainers.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Training Needs Assessment

Learn how to execute an effective training needs assessment (TNA). Identify tools
and techniques to develop a TNA plan. Evaluate challenges, barriers and cultural factors
and assess their impact on success. Recommended for training managers and
experienced instructors.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Time Management
NEW
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Cargo is handled at thousands of airports around the world by multiple handlers, posing a
potential risk for deviations in quality and consistency. These courses will help you make sense
of changing standards, best-practice and procedures so you can ensure consist operations.
Our cargo courses and diplomas provide you with step-by-step guidance on how to accept,
handle and process a wide variety of shipments safely and efficiently, according to the latest
industry standards.
CARGO
www.iata.org/training-cargo

IATA Air Cargo Professional (ACP) designation.
Academic Program
Supply Chain Management Certificate in partnership with Embry-Riddle Aeronautical University (2 courses)
Designed for newcomers to the cargo business as well as individuals currently working in the industry, this joint-certificate addresses topics
such as basic cargo procedures, loading, sourcing, procurement, packaging, and distribution.
2 required courses
our website.
Diplomas
Air Cargo Management (4 courses)
Improve your management skills in order to reduce your operating costs
and maximize your cargo business.
2 required courses
Air Cargo Management
Managing Air Cargo Operations
2 elective courses
Future Air Cargo Executives (FACE) (8 courses) NEW

As an aspiring air cargo leader, the Future Air Cargo Executive (FACE)
diploma will provide you with the opportunity to grow professionally by
fostering your leadership skills and techniques. This diploma is one element
of the IATA FACE Program, designed to attract, retain and develop talents
in the air cargo industry.
6 required courses
International Air Cargo Law
IATA Cargo Security Awareness
IATA Cargo Advanced Rating and Marketing
Cultural Intelligence Online Awareness
Managing Across Cultures
2 elective courses
Handling Special Cargo (3 courses)

Learn how to transport special cargo by air with this flexible distance
learning diploma.
3 elective courses
Contact: training.cargo@iata.org
Courses and DiplomasCargo41
Diplomas
IATA Air Cargo (3 courses)
2 required courses
This entry-level distance learning diploma will provide you with an understanding IATA Cargo Introductory Course
of the air cargo industry, how to safely transport cargo by air, and procedures
IATA Cargo Advanced Rating and Marketing
for transporting dangerous goods.
1 elective course
Pharmaceutical Handling (3 courses)

This diploma will give you the regulatory and operational foundations you need
to start handling temperature-controlled shipments, and show you how to build
specialized pharmaceutical services into your daily operations.
3 required courses
Audit, Quality and Risk Management for Temperature Controlled
Cargo
Temperature-Controlled Cargo Operations
Temperature-Controlled Container Operations
Special Cargo (4 courses)

Develop solid foundations for your cargo career by gaining the skills to accept
and handle special cargo products such as dangerous goods, live animals,
perishables, and pharmaceuticals.
4 required courses
IATA Dangerous Goods Regulations (DGR) Initial
Category 6
Live Animals Regulations, LAR
Shipping Perishable Cargo
Temperature-Controlled Cargo Operations
Course Title
Description
Method Length
Price by
Category (USD)
NEW
By 2019 there will be thousands of air carrier stations, regulated agents and known
consignors requiring validation and re-validation. This course will help you become an
Independent Validator who provides the ACC3 designation to businesses wishing to ship
into the European Union.
5d
Unique Price 3,600
NEW
This course fulfills requirements as per the Regulation (EU) No 185/2010 11.6.3.5 (e) to
ensure you are current with regulatory developments.
2d
Unique Price 1,000
ACC3 Readiness Workshop

Prepare your organization for the mandatory ACC3 EU Security Validation and ensure
that you will be able to continue transporting air cargo and mail into the EU. Study the
applicable EU regulations and checklist items, and learn how to use the IATA-developed,
self-assessment tool kit.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Air Cargo Management

Online Code*: TCGG-01
Study basic air cargo regulations, operations, and business practices to improve your
management skills and business performance. Learn how to identify the needs of your
clients and maintain excellent customer service. This course is recommended for graduates
and professionals new to the cargo industry.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Audit, Quality and Risk Management

for Temperature Controlled Cargo
Online Code*: TCGT-03
This course provides a standard internal audit process you can immediately apply within your
business to ensure compliance with common regulations and quality standards. Through
daily course exercises, you will have the opportunity to use the IATA Time and Temperature
Sensitive Audit Checklist and develop corrective actions based on your findings.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
ACC3 Aviation Security Independent

Validator
ACC3 Aviation Security Independent
Validator Recurrent Training
42 Courses and DiplomasCargo
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Cargo Accident Investigation

and Prevention
Improve the safety of your cargo operations! Analyze various accident scenarios and learn
how to develop effective prevention programs. Gain the skills to successfully investigate
and report on accidents and incidents. Designed for warehouse personnel, safety officers,
and frontline supervisors.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cargo Airline Business Management

NEW
The program provides a series of exercises to help airline management teams to simulate
executive level decision making by assuming roles of the management team of a cargo
airline. The course participants will be able to experience, first hand, the complex decision
making processes required in the day to day operation.
5d
Non-Member 4,100
Member 3,635
Dev. Nation 3,170
Cargo Claims Handling and

Procedures
NEW
This course will provide you with the knowledge of the current crucial legal aspects of
carriage of cargo by air for all industry stakeholders who are concerned with effective cargo
claims handling and loss prevention.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Cargo Marketing Essentials

Online Code*: TCGM-02
Gain the skills to accurately forecast cargo demand in your region and to prepare creative
and cost-effective marketing solutions for your target market. This course requires basic air
cargo knowledge and is recommended for marketing and sales managers.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cargo Proration
Learn how to apply the rules of the Multilateral Prorate Agreements - Cargo (MPA-C)
to ensure your airline receives the correct cargo revenue entitlement. Understand the
advantages of proration agreements, the various methods of prorating, and the application
of relevant provisos and requirements.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Learn about quality management and cargo 2000 and how they can be successfully
applied within your air cargo operations.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Gain the tools and techniques to develop a strategic sales plan in a competitive air cargo
industry. Following an in-class case study, you will learn how to benchmark a companys
sales plan to determine areas for improvement.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cargo Skills and Procedures

This interactive entry-level course will provide you with the basic skills you need to follow
air cargo procedures. Learn how to use IATAs TACT manual, accept cargo consignments,
complete an air waybill, and deliver excellent customer service.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750

Advanced
also available in:
This advanced-level course will help you manage the shipment of air cargo through the
global supply chain. Learn how to handle special cargo, rate shipments, and apply aircraft
loading procedures and safety regulations. Review the electronic air waybill, e-freight, and
interline rules and procedures.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cargo Quality Management

Cargo Sales Master Class
NEW
NEW
Cargo Skills and Procedures for US

Freight Forwarders
NEW
Learn the fundamental skills and procedures in the air cargo process for American freight
forwarders. Gain solid cargo knowledge, skills, and capabilities leading to a more efficient
cargo environment.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cargo Warehouse Operations

NEW
Gain the skills and knowledge you need to work in air cargo warehouse operations. Study
best practices in cargo operations, procedures, documentation and cargo handling. Learn
about ULD handling and loading techniques, and how to work safely in a warehouse
environment.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Cargo XML Messaging and

Standards
NEW
Analyze how Cargo-XML standards improve information exchange both within a company
and between different stakeholders, such as shippers, freight forwarders, ground handlers,
airlines, regulators, and customs and security agencies.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
NEW
The CEIV Pharma recertification require company staff to take recurrent training to ensure
you are current with regulatory developments. This refresher course provides awareness of
the current distribution practices for temperature controlled cargo shipments, operational
restrictions, packaging instructions, marking, labeling and documentation, all in accordance
with the current international regulations.
8h
Unique Price
NEW
This course will teach you how to apply the business processes, functional specifications,
and standards related to the e-Cargo program.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
eFreight Implementation
Introduction
This course introduces IATAs e-freight project and explains how you can implement
e-freight standards and other components within your organization. Understand the benefits
of e-freight for your business and how you can comply with the latest regulations.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
IATA Cargo Advanced Rating and

Marketing
Learn how to apply advanced construction and combination principles for unpublished
rates, calculate appropriate rates and charges for mixed consignments and ULDs, and
complete air waybills. Understand how to develop an advertising budget, select the right
advertising media, and use social media.
200h
Non-Member 240
Member 240
Dev. Nation
200
IATA Cargo English

This entry-level course will help you understand basic cargo terminology and principles.
Study different modes of transport, commonly shipped cargo, types of packaging, cargo
storage, and what to do in case of loss or damage. Designed for non-native English speakers.
100h
Non-Member 250
Member 250
Dev. Nation
205
IATA Cargo Introductory Course

This course is designed for newcomers to the cargo industry and helps you understand
basic cargo terminology and principles, as well as aircraft routings and commonly used
industry manuals such as TACT and OAG World Airways Guides. Learn how to follow IATA
standards to accept cargo and correctly handle documentation.
100h
Non-Member 310
Member 310
Dev. Nation
265
IATA Electronic Air Waybill (e-AWB)

Understand how to implement e-AWB in your organization and how it will help your
business. This training is designed for airlines and freight forwarder staff intending to adopt
e-AWB in countries where MP4 or MC99 has been signed and local customs has an
e-Customs modernization program in place.
Unique Price
120
IATA Time and Temperature Sensitive

Healthcare Products
This course is designed for personnel involved in the shipment of healthcare and
pharmaceutical products, explaining the usage of the IATA Temperature Control Regulation
Manual. Learn how to identify different types of perishables shipped by air, and how to list
and identify shipper and carrier responsibilities.
Unique Price
310
Live Animals Regulations (LAR)

Learn how to use IATAs LAR Manual and how to comply with industry standards.
Understand container requirements for live animals, how to protect their safety and welfare,
and what to do in an emergency situation.
Unique Price
310
Live Animals Regulations (LAR)

also available in: espaol,
Learn how to use and comply with the IATA Live Animals Regulations (LAR), to ensure
that live animals are transported humanely and according to airline regulations and animal
welfare standards. Understand the different container needs for live animals and what to
do in case of an emergency.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Learn how to use the IATA LAR manual on the job to determine the proper documentation,
handling and container specifications for thousands of species. Review your responsibilities
under key national and international regulations to be sure you avoid unnecessary delays
and costly surprises in the live animal transportation process.
1d
Non-Member 900
Member 765
Dev. Nation
630
CEIV Pharma Refresher Training

e-Cargo Business Process and
Standards
Live Animals Regulations (LAR) for

Acceptance Staff
NEW
44 Courses and DiplomasCargo
310
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Improve your understanding of operational management tools and techniques to gain

the skills to develop and implement cost-effective air cargo operations for your
organization. This course is recommended for cargo professionals with extensive
management experience.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Learn to manage sales, pricing, inventory and systems to capture revenue opportunities and
remain competitive.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Professional Air Cargo Supervisor

Making the transition into the role of a supersivor can be difficult without the proper training.
Study the tools used by experienced air cargo supervisors that will allow you to plan and
manage your daily operations and interactions successfully. Learn management techniques
that can be put immediately into action.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Safety Management Systems for

Cargo
Gain the skills to develop a safety culture in your organization! Improve your understanding
of SMS and its function, and learn how to implement and manage SMS in cargo operations.
Learn how to identify and manage hazards and risks, and how to measure safety performance.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Shipping Perishable/Temperature
Sensitive Cargo
Learn how to use IATAs Shipping perishable Cargo Manual, and how to correctly pack,
document and mark perishable cargo. Review special perishable shipping procedures and
learn how to manage time and temperature sensitive cargo, such as cut fllowers.
Shipping Perishable Cargo

During this entry-level course you will learn how to safely ship time and temperaturesensitive cargo while complying with industry standards, and how to correctly reference
IATAs Perishable Cargo Regulations manual.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Understand the impact of SIS cargo interline billings and how to prepare for its
implementation.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
100h
Non-Member 420
Member 420
Dev. Nation
375
Study industry best practices for packaging, storing and accepting temperature-sensitive
shipments through practical exercises. Learn how to create your own Standard Operating
Procedures and Service Level Agreements to ensure consistent level of service to
your customers.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
In just two days, this course will bring you up-to-speed on container types and their special
operating procedures so you can ensure your equipment and services meet industry
requirements.
2d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Train the Trainer for IATA Live

Animals Regulations
After taking this practical, hands-on course you will be able to plan a comprehensive
LAR training program, train using active learning, and demonstrate how the training can
be applied back on the job. You will practice a variety of core techniques to master adult
learning, instructional design and facilitation techniques.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
ULD Handling Awareness

Learn how to reduce expensive damages to ULD, cargo and aircraft, and to prevent last minute
airside rejections of non-airworthy ULD non-compliance with aviation authority requirements.
Unit Load Device (ULD) Regulation

Complete Level
This course provides you with working knowledge and skills of ULD handling, and complies
with authority requirements for training of all persons involved in ULD operations, including
the training requirements specified in FAA AC 120-85 Sec. 268, 269.

Price Optimization and Revenue
Management for Cargo
Simplified Interline Settlement

(SIS) Cargo
NEW
NEW
Improve your knowledge of supply chain management, logistics and transport modes. Study
different modes of transport, such as road and maritime, the freight forwarding business
and supply chain management.
Supply Chain and Transport Modes

Temperature-Controlled Cargo
Operations
Temperature-Controlled Container
Operations
NEW
NEW
Unique Price
310
Unique Price
3d
170
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
A healthy, well-managed civil aviation sector is vital to the economy of every state. Strong
aviation policymaking and regulation support this. Civil Aviation Authorities (CAAs) are
responsible for the oversight and regulation of civil aviation with a focus on air safety, security,
airspace policy, economic regulation, efficiency, sustainability, consumer protection and
respect for the environment. This comprehensive training portfolio extends from introductory
to specialized courses for senior civil aviation management, and will assist states in the
transformation of civil aviation in line with ICAO provisions.
CIVIL AVIATION
AUTHORITY
www.iata.org/training-civav

Diplomas
Civil Aviation Management (4 courses)
Reinforce the skills capacity of your civial aviation sector by training with IATA,
a recognized world leader in Civil Aviation training.
2 required courses
Managing Aviation Policy and Regulation
Senior Civil Aviation Management
Quality Management for Civil Aviation Authorities (CAA)

and Air Navigation Service Providers (ANSP) (4 courses) NEW
Gain knowledge and skills on organizational structure, policies, procedures,
processes and resources needed to implement a quality management system
in your organization. Use quality assurance and control processes to achieve
consistent quality and improve customer service.
4 required courses
Quality Management Systems (QMS) Awareness
Quality Mangement Systems for CAAs and ANSPs
Management of Aviation Quality and Service
Root Cause Analysis for CAAs and ANSPs
2 elective courses
Safety Management in Civil Aviation (4 courses)

2 required courses
Gain a solid understanding of ICAO SMS and how to implement this systematic Managing the Safety Oversight Function
management approach so that you are using SMS to improve safety, as well as Safety Management Systems (SMS) for Civil Aviation
business and operational efficiency.
46 Courses and Diplomas Civil Aviation Authority
2 elective courses
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Advanced Safety Management

Systems (SMS) in Civil Aviation
This course will help you streamline your companys processes and demonstrate improved
safety performance to management, insurance underwriters, clients, and regulatory
agencies. Managers and staff from safety offices will particularly benefit from the course, as
will representatives from civil aviation authorities.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Air Transport Economics

Leveraging IATAs unique industry insight, look deeper into the economic and policy
developments that shape the global air transport industry. This course provides economic
impact studies that will allow you to examine financial forecasts, industry profitability,
and regulations.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Air Transportation Management

Get a head start in the industry with this insiders view of the air transportation system.
Review aviation-related businesses and organizations and the role they play in shaping the
industry. Polish your management and presentation skills while working with experienced
instructors and class peers on a unique course integration exercise.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Gain a comprehensive overview of the ICAO Annexes, documentation and activities relating
to Aeronautical Information Services (AIS) and an understanding of the Aeronautical
Information Management (AIM) concept.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Aviation Policy and Advocacy

This course shows you how to use advocacy to shape current aviation policy and positively
influence your organizations business objectives. Through case studies, classroom
discussions and role playing, you will have opportunities to practice basic advocacy skills
and develop campaign plans around the issues that matter to you.
3d
Non-Member 750
Member 637
Dev. Nation
510
CAA Compliance with ICAO SARPS

Learn the requirements you must meet when developing a legal and regulatory reform
project plan within your organization. This practical course will help you define the terms of
reference and project requirements, monitor project execution, and manage change as a
project lead.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Civil Aviation Management

The essentials you need to know about CAA functions and responsibilities. This
introductory course outlines regulatory frameworks, including the ICAO Annexes and
SARPs. You will learn about managing ICAO audits and their outcomes, plus key principles
in master planning, business planning and general management.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Emergency Response Planning for

CAAs and Air Navigation Service
Providers
Prepare your emergency plan using this all hazards approach. This course gives you
the tools to review your organizations emergency planning mandate, functions and
responsibilities within the larger context of a coordinated response.
6d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Centered on optimal aircraft turnaround, A-CDM is a collaborative approach that enables

airport and aircraft operators, ground handlers, air traffic controllers, and air traffic managers
to optimize capacity and efficiency through the timely exchange of common language
information with the goal of improving ATFM.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Learn a phased approach to IAMS implementation that will allow you to integrate multiple
management systems in your organization, including safety, quality, risk and business
management. The IAMS concepts can bring benefits to airlines, airports, air navigation
services providers and regulatory authorities.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
AIS Introduction
Global Collaborative Decision

Making (CDM)
Integrated Aviation Management
System IAMS
NEW
NEW
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Civil Aviation Authority 47
Description
Management of Aviation Quality and

Service Civil Aviation
Learn the ISO 9001:2008 model as well as JAA and FAA quality standards to manage
aviation quality with a process-driven approach. An effective QMS will help you to increase
customer satisfaction and safety.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Managing Aviation Policy and

Regulation
The civil aviation industry is governed by a patchwork of national and international

regulation. This course helps you follow ICAO recommendations in your role as a civil
aviation authority manager or regulator to ensure you are on top of the latest operational
and regulatory developments.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Learn to create an autonomous Civil Aviation Authority, including the institutional reform
project management plan, mission and structure.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Apply the latest in risk management to everyday aviation operations across the organization
at every level of the decision-making process.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
This course addresses the Performance-based Navigation PBN approval process from the
perspective of the state regulator as well as the air operator.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Planning and Strategic Direction in

Civil Aviation
This course prepares you to formulate a multi-year strategy for your Civil Aviation Authority
or Air Navigation Service Provider. You will learn key strategic analysis techniques, including
SWOT analysis, Master Planning and operational planning principles.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Quality Management Systems (QMS)

for Civil Aviation Authorities (CAA)
and Air Navigation Service (ANS)
Providers
This course enables you to create a quality culture and audit for quality in your civil aviation
authority or air navigation service provider.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Gain the knowledge and skills necessary to facilitate an effective problem analysis.
Investigate errors, accidents and incidents and comply with your internal quality processes
and international regulations, such as ICAO and EASA using the root cause analysis tools.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Learn how to build a management system that integrates safety, quality and risk processes
across your operations. This course focuses on the importance of change management,
structural changes to your organization, and the streamlining of processes.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Managing the Creation of

Autonomous Civil Aviation
Authorities
NEW
Operational Risk Management

(ORM) in Civil Aviation
Performance-based Navigation
(PBN) Operational Approvals for
CAAs and Airlines
Root Cause Analysis for Civil

Aviation Authorities and Air
Navigation Service Providers
NEW
NEW
Safety (SMS) and Quality

Management (QMS) Processes in
Civil Aviation
48 Courses and Diplomas Civil Aviation Authority
Method Length
Price by
Category (USD)
Course Title
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)

for Civil Aviation
This course provides the fundamentals for implementing the SMS concept developed by
ICAO. Upon completing this course you will have the skills to manage the financial cost of
safety, target resources appropriately, manage safety risks proactively, and ensure effective
communications on safety.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Senior Civil Aviation Management

Through this intensive program, learn how to plan and execute effective, sustainable
regulatory and operational services that conform with national air transportation policies.
You will have the chance to work with your peers to resolve common industry problems,
applying the concepts learned during the course.
10d
Non-Member 6,100
Member 5,185
Dev. Nation 4,270
Strategic Management for Civil

Aviation Authorities
Comprehensive case studies and classroom exercises will help you understand the latest in
civil aviation strategic planning. You will learn how to improve business planning processes
so that you are prepared to respond to critical events, manage your stakeholders, and
develop policy.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Civil Aviation Authority 49
Some items may endanger the safety of an aircraft or persons on board, and the air transportation of these dangerous materials can either be forbidden or restricted. We work closely
with local governments and ICAO to develop regulations that are effective and efficient, and
that ensure the safe transport of dangerous goods by air. Our DGR courses and diplomas
help you to stay up-to-date with the latest industry regulations and procedures, and ensure
that your dangerous goods shipments comply with industry standards. Learn how to use
our industry-recognized DGR manual and gain your certificate to handle dangerous goods
shipments.
DANGEROUS GOODS
REGULATIONS (DGR)
www.iata.org/training-dgr

IATA Air Cargo Professional (ACP) designation.
IATA Certified Training Professional (CTP) designation.
Diplomas
Air Shipment of Healthcare Products (3 courses)
Learn how to ship healthcare products with this flexible distance
learning diploma.
2 required courses
Time and Temperature Sensitive Healthcare Products
Shipping Guidelines for Infectious Substances
IATA Dangerous Goods Regulations Professional (4 courses)

Develop a solid foundation for your cargo career by learning the regulatory
requirements to handle the air transport of dangerous goods.
4 required courses
Category 6
Infectious Substance Transport
Shipping Lithium Batteries by Air
Professional Training Dangerous Goods Regulations (4 courses)

Learn how to plan, implement and evaluate effective training programs, and
improve your communication and presentation skills to become a successful
DGR instructor.
3 required courses
Dangerous Goods Instructional Techniques for
Categories 4, 5, 7, 8, 9, 10, 11, 12
Category 6
Professional Skills for DGR Instructors Categories 1,2,3,6
Course Title
Dangerous Goods Awareness
Ramp and Warehouse Personnel
Dangerous Goods Awareness
Training for Postal Operators
Category B
1 elective course
Description
NEW
1 elective course
Method Length
Understand the handling procedures for dangerous goods transported by air. This course
meets the training requirements for personnel listed in categories 5 and 8 as per Table
1.5.A of the IATA DGR.
3d
Learn how to comply with new training requirements for designated postal operators
involved in the handling, storage and loading of mail in accordance with IATA DGR. Learn
how to identify and classify dangerous goods, and recognize dangerous goods labels and
package specification markings.
Contact: training.dgr@iata.org
50 Courses and Diplomas Dangerous Goods Regulations (DGR)
Price by
Category (USD)
Non-Member 1,200
Member 1,020
Dev. Nation
840
Unique Price
100
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Dangerous Goods Instructional

Techniques Category 4, 5, 7, 8, 9,
10, 11, 12
Online Code*: TCGH-02
Learn how to incorporate active learning into your dangerous goods awareness training by
practicing a variety of adult learning, instructional design and facilitation techniques in the
classroom. You need to have a valid DGR certificate for categories 4, 5, 7, 8, 9, 10, 11, 12.
DGR Awareness for Postal

Operators Category C
Learn how to comply with the new training requirements for designated postal operators
involved in the handling, storage and loading of mail in accordance with IATA DGR. Learn
how to identify and classify dangerous goods and the conditions under which some
dangerous goods may be transported by air mail.
Unique Price
100
IATA Dangerous Goods Regulations

(DGR) Category 4 & 7
Learn how to comply with requirements to train operators, freight forwarders and cargo
agents accepting and processing general cargo, other than dangerous goods, according to
the DGR Training Workbook 5.
Unique Price
120

(DGR) Category 5 & 8
Train ramp and warehouse personnel to transport dangerous goods based on current IATA
DGR. Learn how to identify and classify dangerous goods, and recognize dangerous goods
labels and package marking specifications.
Unique Price
120

(DGR) Category 9, 11, 12
Understand how to comply with the requirements to train cabin crew, handling and security
personnel in accordance with IATA DGR. Learn how to identify and classify dangerous
goods, and recognize dangerous goods labels and package marking specifications.
Unique Price
120

(DGR) Category 10
Learn how to comply with requirements to train flight crew and load planners in accordance
with IATA DGR. Learn how to identify and classify dangerous goods, and recognize
dangerous goods labels and package marking specifications.
Unique Price
120

(DGR) Initial Category 3
Review the IATA DGR and understand the legality and the responsibility of shippers,
agents, and airlines. Study dangerous goods identification, packaging and documentation
best practices, as well as handling, acceptance and emergency procedures.
45h
Non-Member 330
Member 330
Dev. Nation
285

(DGR) Initial Category 6
also available in: espaol, franais,
Gain the skills to accept, handle and process shipments containing dangerous goods
according to the mandatory IATA Dangerous Goods Regulations manual.
5d
Non-Member 1,800
Member 1,545
Dev. Nation 1,290

(DGR) Recurrent Category 3
Maintain your IATA qualification and receive the current edition of IATA DGR Manual and
Training Program Book 1. Learn how to identify and classify dangerous goods items, verify
that goods are properly packed, marked and labeled, and fill in the Shippers Declaration for
Dangerous Goods.
45h
Non-Member 260
Member 260
Dev. Nation
220

Revalidate your IATA DGR certificate with the latest amendments and directives!
2d
Non-Member 900
Member 765
Dev. Nation
630

Maintain your IATA qualification and learn how to identify and classify dangerous goods
items, verify that goods are properly packed, marked and labeled, and fill in the Shippers
Declaration for Dangerous Goods.
3d
Non-Member 1,300
Member 1,120
Dev. Nation
940
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Dangerous Goods Regulations (DGR) 51
Course Title
Description
Method Length
Price by
Category (USD)

(DGR) Shippers and Packers
Category 1 and 2
Study the operational restrictions, packaging instructions and other regulatory aspects
related to the safe transport of dangerous goods by air. Gain the skills to accept,
handle and process shipments containing dangerous goods according to the regulatory
requirements of ICAO Technical Instruction and IATA DGR.
5d
Non-Member 1,700
Member 1,445
Dev. Nation 1,190

(DGR) Category 6 Instructor
Refresher
Update your understanding of the latest dangerous goods regulatory initiatives. You must
hold a valid DGR certificate and have a minimum of two years teaching experience.
3d
Non-Member 1,600
Member 1,375
Dev. Nation 1,150

(DGR) for Auditors and CAA
Inspectors
Learn how to perform a dangerous goods audit by breaking down and analyzing each
audit stage. Practice techniques to deliver measurable results, and learn how to collect
evidence in order to measure compliance with corporate policies, standards and regulatory
requirements, and other aviation regulatory agencies.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
IATA DGR and 49 CFR Initial

Category 6
NEW
Learn how to transport dangerous goods shipments according to the IATA Dangerous
Goods Regulations (DGR) Manual, along with the regulations as defined by the US CAA in
the 49 Code of Federal Regulations (CFR).
5d
Non-Member 1,700
Member 1,445
Dev. Nation 1,190
IATA DGR and 49 CFR Recurrent

Category 6
NEW
Revalidate your IATA DGR and 49 Code of Federal Regulations (CFR) requirements with
the latest amendments and directives from ICAO, IATA and the US CAA.
3d
Non-Member 1,200
Member 1,020
Dev. Nation
840
IATA DGR by Air and Sea for Freight

Forwarders
NEW
Freight forwarders must be capable to recognize dangerous cargo and to prevent its unsafe
transport. This course will give you all necessary information how to process shipments
being transported by both air and sea.
5d
Non-Member 1,800
Member 1,545
Dev. Nation 1,290
IATA DGR Initial Designated Postal

Operators Category A
NEW
This course meets the training requirements for designated postal operators personnel
listed in category A as per Table 1.5.C of the IATA DGR.
2d
Non-Member 800
Member 680
Dev. Nation
560
Infectious Substance Transport

Study the technical aspects of shipping infectious substances by air (Division 6.2
Category A and B). Learn how to reference the current Infectious Substances Shipping
Guidelines in order to promote safe and efficient handling practices at your workplace.
3d
Non-Member 1,300
Member 1,120
Dev. Nation
940
Professional Skills for DGR

Instructors Category 1,2,3,6
Online Code*: TCGH-01
Gain the skills to plan a Dangerous Goods training program, open a training session, use
active learning, sequence learning activities and conclude a training session, ensuring that
your participants will be able to apply the learning back on the job.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Shipping Guidelines for Infectious

Substances
Examine the technical aspects of how to ship infectious substances by air (Division 6.2
Category B), and how to promote safe and efficient handling practices in the workplace.
Shipping Lithium Batteries by Air

also available in:
The IATA DGR and the U.S. 49 Code of Federal Regulations (CFR) are responsible for
ensuring the safe transport of lithium batteries. This course is designed to support you with
meeting these regulatory requirements and covers all aspects of the identification, packing,
marking, labeling and documentation.
52 Courses and Diplomas Dangerous Goods Regulations (DGR)
Unique Price
1d
310
Non-Member 900
Member 765
Dev. Nation
630
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Transport of Dangerous Goods by

Sea (IMDG)
Method Length
Price by
Category (USD)
Gain a detailed understanding of International Maritime Dangerous Good (IMDG) Code

regulations and requirements in relation to classification, packaging, vehicle packing and
vessel stowage. This entry-level course is designed for professionals new to the transport
of dangerous goods.
3d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Transport of Infectious Substances

by Air Train the Trainer
NEW
This course will show you how to train personnel at all levels about the intricacies of
shipping infectious substances by air.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Transport of Radioactive Materials

by Air
NEW
Designed for those involved in the regular shipment of radioactive materials, this course
offers detailed information and exercises focusing on Section 10 of the IATA DGR which
covers radioactive materials.
2d
Non-Member 1,100
Member 935
Dev. Nation
770
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Dangerous Goods Regulations (DGR) 53
Reconcile the demand for air transport and the need to mitigate its environmental impact.
These courses are designed to help you responsibly address environmental challenges such
as noise, emissions and waste management, and understand the economics of the emissions
cap-and-trade policies and carbon offset programs affecting aviation. Fuel conservation
courses give you insight into practices for planning, utilizing and conserving fuel while
maintaining quality and certainty of supply.
ENVIRONMENT
AND FUEL
www.iata.org/training-environment

Diploma
4 elective courses
Aviation and the Environment (4 courses) NEW

Be up-to-date on aviation environmental issues and master the knowledge and
strategies required to operate sustainably in the aviation industry.
Course Title
Aircraft Operations Awareness for
Emissions Verifiers
Description
Method Length
Price by
Category (USD)
Improve your knowledge of the operating procedures and safety standards involved in
fuel and load planning, handling and usage related to the European Union (EU) Emissions
Trading Scheme (ETS).
2d
Unique Price 1,190
Aviation and the Environment

Get up to date on environmental issues in aviation and how to address them through
new technology, improved operations, modernized methods of airspace, and airport
management. Learn how to identify key factors for a sustainable industry and develop your
own environmental assessment methods.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Aviation and the Environment

Managing Green Airports
Make your airport greener with sustainable aviation! Understand how to manage noise,
local air quality, land use planning, water and waste management, biodiversity preservation,
community relationship management, major risk prevention and Environment Management
System (EMS) implementation.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Aviation Fuel Management

Find savings for your airline with these best practices for jet fuel management. You will learn
how to prepare your airlines fuel budget, select the best jet fuel pricing and supply options
for your airline, and manage the fuel tendering process.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Biojet Fuel Workshop

The fuel of the future? Learn about the different types of biojet fuel currently on the
market and discover the benefits they can bring to the industry in coming years. This
course answers all of your questions about biojet fuel properties, production, lifecycle,
and carbon emissions.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
NEW
54 Courses and Diplomas Environment and Fuel
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Carbon Trading for Aviation

Climate Change and Aviation
NEW
Fuel Efficiency and Conservation

Jet Fuel Price Risk Management
Sustainable Aviation Improving
Environmental Performance
NEW
Method Length
Price by
Category (USD)
Learn how to identify available carbon trading mechanisms, analyze carbon market
dynamics, strategies and pricing and how to respond to renewable fuel mandates and
minimum sustainability criteria. Assess the impact of the European Union Emissions
Trading Scheme on the aviation industry.
2d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
This course will provide you with the foundation on climate change and international
climate policies
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own
organization and undertake a structured implementation and cultural change program.
See how to develop a fuel cost calculator and track the performance of your
conservation initiatives.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Study key price risk management issues for jet fuel purchasing, derivative instruments, and
for the management of a fuel hedging program.
2d
Non-Member 1,400
Member 1,190
Dev. Nation
980
Sustainability implies a way forward for aviation to be safe, efficient, affordable, and
responsive. Learn how aviation contributes to economic progress, social development and
environmental stewardship. Then develop benchmarking methods to put your organization
on track for a sustainable future.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Environment and Fuel 55
Even though fares can be automatically calculated, you need to keep your pricing skills sharp
to be sure you provide competitive quotes and the best advice to your customers. These
courses will help you stay on top of changing resolutions so you will accurately price journeys
and avoid costly errors or rules that result in customer disappointment and costly debit memos
for your travel agency. Simulations, along with practical journey pricing exercises, will ensure
you know how to select correct fares, apply the principles of mileage pricing, collect taxes,
and interpret rules.
FARES AND
TICKETING
www.iata.org/training-ticketing

IATA Travel and Tourism Professional (TTP) designation.
Course Title
Description
Method Length
Price by
Category (USD)
Global Distribution Systems Fares

and Ticketing Course AMADEUS
NEW
Learn to use Amadeus to price journeys using the mileage system.
Non-Member 400
Member 400
Dev. Nation
350

and Ticketing Course GALILEO
NEW
Learn how to use Galileo to price journeys using the mileage system.
Non-Member 400
Member 400
Dev. Nation
350

and Ticketing Course SABRE
NEW
Learn to use Sabre to price journeys using the mileage system.
Non-Member 400
Member 400
Dev. Nation
350
Passenger Fares and Ticket

Alterations
Master the principles behind ticket alterations, including ticket exchanges, reissues, and
revalidations. Study ticketing procedures as well as refund processing and the collection of
rebooking fees.
Unique Price
Passenger Fares and Ticketing

Basic
With the abundance and complexity of todays fare options, your clients expect you to
provide a service that is accurate, fast, and more affordable than the competition. This
course teaches the language of fare construction and fare rules so you can provide your
customers with the best advice and the lowest fare for their itinerary.
5d
Non-Member 2,500
Member 2,040
Dev. Nation 1,680
Passenger Fares and Ticketing

Advanced
For experienced ticket and rate agents. This course will help you master normal fare
construction and currency conversion procedures. Learn how to calculate fares for journeys
with surface sectors and how to assess the impact of indirect travel limitations on fare
construction and imbedded surface sectors.
10d
Non-Member 3,900
Member 3,315
Dev. Nation 2,660
Passenger Fares Workshop Basic

This course is designed for travel agents. Completing this course gives you the skills to
calculate normal and special air fares, apply common international fare terminology, price
itineraries using the mileage formula, and interpret fare rules.
5d
Unique Price
Passenger Proration Advanced

Improve your skills for calculating the prorate value of passenger flight and excess baggage.
Assess your entitlement in accordance with the Multilateral Proration AgreementsPassenger (MPA-P).
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Contact: training.tourism@iata.org
56 Courses and Diplomas Fares and Ticketing
In Company
only
350
595
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Passenger Tariff Workshop

This course is for experienced ticketing agents who are looking to update their knowledge
and skills in journey pricing and ticketing. The course features the latest and upcoming
changes to principles in mileage fare construction.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Repricing Exchanges and Reissues

This course prepares you to apply the latest exchange/reissue and netting procedures,
manage Electronic Miscellaneous Documents (EMD), handle refund requests, and re-price
tickets using either historical or current fares and exchange.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Special Fares and Ticketing

Intermediate
In this course, you will learn to effectively quote special fares from pricing units, apply the
most restrictive conditions and the new formula for fare construction.
5d
Non-Member 2,500
Member 2,040
Dev. Nation 1,680
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Fares and Ticketing 57
In a climate of uncertainty and economic downturns, knowing the tools to protect and
maximize your hard-earned revenue is crucial for improving your airlines bottom-line. With
this practical approach to training, you will gain a clear understanding of the intricacies
and complexities of revenue accounting. Courses provide updates on revenue accounting
procedures and resolutions in the IATA Revenue Accounting Manual (RAM) so that you can
identify improper accounting transactions and avoid costly rejections and disputes.
FINANCE AND
ACCOUNTING

www.iata.org/training-finance

Diploma
Revenue Accounting and Control Passenger Stream (4 courses)
This diploma improves your understanding of the intricacies and complexities
of the revenue accounting and control activities.
3 required courses
Integrated Approach to Passenger Revenue Accounting
and Control
Passenger Interline Accounting and Control
Passenger Proration Advanced
Course Title
1 elective course
Description
Method Length
Price by
Category (USD)
Accounting and Finance for NonFinance Managers

This course introduces you to balance sheets, cash flow statements, financial ratios, income
statements, budgeting, and forecasting concepts. Learn the language and techniques of
accounting to be comfortable looking through an annual report. Develop the ability to use
financial statements to assess a companys performance.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Airline Finance and Accounting

Management
Analyze and control your airlines financial performance with this introduction to airline
capital structure and cost classification, cash management and financial planning. Apply
your knowledge thanks to hands-on experience with airline case studies.
45h
Non-Member 500
Member 500
Dev. Nation
425
Airline Financial Management

Learn key tools for analyzing the financial performance of your airline. This course will show
you how to read airline financial statements, identify key indicators of financial health, and
benchmark your airlines performance against its competitors.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
This course will provide you with a comprehensive review of financial analysis and modeling
techniques used to resolve challenges faced by airline financial managers.
3d
Non-Member 2,150
Member 1,800
Dev. Nation 1,500
Learn to use BSPLink efficiently, interpret billing reports to reconcile financial accounts,
adhere to the reporting calendar, identify debt, credit card fraud prevention best practices
and manage or follow up on ADMs and ACMs. This course bundles six modules rich with
BSPLink simulations. Each of six course modules is available independently.
10h
Unique Price
Airline Financial Management

NEW
BSP Essentials for Travel Agents

58 Courses and Diplomas Finance and Accounting
399
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
BSP Essentials for Travel Agents

Final Examination
Demonstrate your knowledge of the Billing and Settlement Plan (BSP) for travel agents and
earn an internationally recognized certificate.
Card Payment Policies and Fraud

Prevention
Get to know the developments in the payment card industry that will impact your business.
This course will help you to understand PCI DSS card security standards so you can
determine what to include in your fraud prevention strategy and ultimately reduce costs
when accepting card payments.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Cargo Interline Accounting and

Control
Ensure the interline billings, rejections and disputes of your cargo transactions are carried
out in the most comprehensive and cost-effective way. Learn how to interpret and apply the
relevant procedures and rules from the Revenue Accounting Manual and applicable IATA
resolutions.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cargo Rating and Accounting Control

Correctly price consignments and apply control mechanisms to protect and optimize your
revenue.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Cargo Sales and Revenue

Accounting Processing
Gain the practical means and knowledge to monitor your cargo sales and revenue
processing.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
IATA Governance and Systems in the

BSP
Designed for IATA-accredited travel agents and agencies aspiring to gain accreditation,
this course provides an overview of the Passenger Agency Program rules so you can
understand how to implement checks and controls within your agency.
2d
Unique Price 1,100
Integrated Approach to Passenger

Revenue Accounting and Control
Increase productivity with a complete review of your passenger revenue accounting and
control activities. This course will review ways to improve your sales audit and interline
billing processes, providing practical examples of interline activities and their financial
impact.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Unique Price
170
International Financial Reporting

Standards Introduction
NEW
Study key International Financial Reporting Standards (IFRS) used for preparing financial
statements in the airline industry.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
New Distribution Capability for

Finance
NEW
For airline passenger sales and revenue managers responsible for business development
planning, this training provides access to the NDC financial simulator and help build a
business case for design and deployment of the distribution strategy.
1.5d
Non-Member 1,150
Member 975
Dev. Nation
800
Referencing the latest Revenue Accounting Manual (RAM), this course helps you to
understand and apply RAM resolutions so that you will receive the appropriate entitlement
and achieve costeffectiveness by eliminating unnecessary rejections and disputes.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
This course shows you how to apply the rules of the Prorate Manual Passenger (PMP) and
the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Learn
how proration can be a useful tool for maximizing an airlines revenue through pricing policy
and fare structuring.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
This workshop touches on the key optimization zones for improving the Passenger Revenue
Accounting & Control (PRAC) function.
3d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Passenger Interline Accounting and

Control
Passenger Proration
Fundamentals
Revenue Accounting and Control
Optimization
NEW
NEW
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Finance and Accounting 59
Course Title
Description
Sales Accounting and Control

Method Length
Price by
Category (USD)
Achieve maximum accuracy in your passenger sales accounting activities. Learn how
to carry out sales accounting functions according to industry standards, analyze sales
transactions, implement ticket control procedures, and apply refunds.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
SWIFT in the Aviation Industry

NEW
Learn how to use SWIFT messaging systems to automate and standardize financial
transactions in the aviation industry. Develop skill to compare and assess different SWIFT
products.
3d
Non-Member 1,200
Member 1,050
Dev. Nation
850
Tax Planning and Compliance for

International Airline Professionals
NEW
This course offers you the combined topics and knowledge of IATAs courses on indirect
tax, direct tax, and the tax treatment of flight and cabin crew members.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Tax Treatment of Flight and Crew

Members
NEW
This course will teach you the practical skills and techniques on how to identify the various
social issues related to individual taxation and social security of crew members.
1d
Non-Member 900
Member 765
Dev. Nation
630
60 Courses and Diplomas Finance and Accounting
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
On-Time Performance and safety are and will continue to be top priorities for service
providers and their airline clients. The ability to deliver on both is a must. This selection of
courses and diplomas will equip you with leading practices for balancing performance with
safety, and cost effectiveness with customer satisfaction, so you can provide the level of
service your clients expect. Standards are essential to keep our industry safe and efficient.
We develop all ground operations training using industry reference material, including the
Airport Handling Manual (AHM), the IATA Ground Operations Manual (IGOM), and ISAGO
Standards and Recommended Practices.
GROUND
OPERATIONS
www.iata.org/training-groundops

Diplomas
Airside Operations Excellence (4 courses)
Through these practical and technical courses, learn to perform ramp handling
services according to industry standards and gain confidence in your ability to
achieve a safe and optimal On-Time Performance (OTP) in your station.
2 required courses
Aircraft Turnaround Coordination and Loading Supervision
Station Operations Control
2 elective courses
Ground Operations (4 courses)

Formalize your knowledge of international ground operations standards. This
diploma will help you integrate operational and management skills for a range
of handling functions.
2 required courses
Human Factors in Ground Operations
Station/Ground Handling Management
2 elective courses
Course Title
Description
Method Length
Price by
Category (USD)
Aircraft De-icing Operations

Management
Learn the ICAO, IATA, EASA, and FAA aircraft de-icing standards, plus your legal
responsibilities when managing these operations. This course is open to airline, GSP,
airport, and regulator staff, with the goal of coordinating an efficient winter operation plan
between all stakeholders.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Aircraft Marshalling and Ramp

Hand Signals
This course covers the principles of ramp communications between the ground and cockpit
crew, based on the IATA standards in the Airport Handling Manual (AHM) and IATA Ground
Handling Manual (IGOM). Offered only on request as in-company training.
1d
Non-Member 490
Member 415
Dev. Nation
345
Aircraft Turnaround Coordination

and Loading Supervision
Learn the essential technical aspects of aircraft handling and loading, so that you can lead
your ramp team and optimize the use of ground service equipment and manpower.
4d
Non-Member 2,900
Member 2,465
Dev. Nation 2,030
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Ground Operations 61
Course Title
Description
Method Length
Price by
Category (USD)
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Aircraft Weight and Balance

Learn the theories and principles of weight and balance as required in the standard IATA
Design Manual and Automated Load Sheet. An all-encompassing course for newcomers to
the field of load control, this course prepares you for the Load Controller certification.
Airport Ramp Services

Ramp handling services ensure the efficient turnaround of aircraft so that flights stay
on schedule. This course offers an introduction to ramp services as well as the ground
handling standards and safety requirements you need to know to work safely on the ramp.
Whether you are new to the industry or a recent recruit, this course provides a solid
foundation for further professional development in the field of ground operations.
Airport Services Passenger

Handling
This intensive crash course is designed to make you both customer-focused and
knowledgeable in the many roles you may fill as a front-line employee. Course topics
include customer service and conflict management best practices, combined with a review
of international passenger and baggage handling standards.
5d
Non-Member 2,900
Member 2,465
Dev. Nation 2,030
Learn baggage pro-rate from the moment of payment of passenger claim until the
agreement is made and the settlement of pro-rate amounts between respective carriers
takes place. Looking at various case studies, this course will help you better understand the
essentials of the baggage proration process.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Business Aviation Handling and

Fixed-Base Operations (FBO)
The lucrative business aviation niche market requires a higher level of service and customization
than standard ground services. This course will show you best practice to incorporate into your
FBO business model that will help you meet client expectations and deliver consistent service.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Crisis Communications and Media

Response for Airport and Station
Managers
Is your local staff prepared to speak to the media in the event of a crisis? This course lets
you practice your ability to provide adequate, structured information to the media so you
can handle immediate media response, before the corporate media response team takes
over.
2d
Non-Member 1,700
Member 1,445
Dev. Nation 1,190
Ground Operations Management

Learn how to supervise an airline station in a self-handled or out-sourced environment.

Get the latest trends in passenger and baggage handling. This course comes with a
complimentary copy of the IATA Airport Handling Manual (AHM).
Human Factors in Ground Operations

Human error is the leading cause of accidents in our industry. This course reviews the top
human factor issues for ground operations, providing tips for improving safety and effectiveness
in your operations. This course is recommended for management and operational staff alike.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
A requirement for all ISAGO Pool member auditors, this course covers the audit process
specific to ISAGO as well as its standards and recommended practices.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Gain a comprehensive understanding of the ISAGO Program to prepare your operations

for a successful audit. Review the ISAGO Standards and Recommended Practices as per
the Ground Operations Standards manual. Leave this workshop with operational tools and
skills to use in your organization.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
The course will equip you with the knowledge and skills to be able to plan, coordinate, lead
and close an ISAGO audit.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Practices that can save your airline from costly delays and penalties. Based on the latest
trends and industry best practices, this course provides tools to identify forged documents
and potentially disruptive passengers.
3d
Non-Member 1,900
Member 1,615
Dev. Nation 1,330
Baggage Claims and Proration

ISAGO for Auditors

NEW
NEW
ISAGO for Ground Service Providers

ISAGO for Lead Auditors
Passenger Assessment and Travel
Document Checks
NEW
62 Courses and Diplomas Ground Operations
5d
Unique Price
390
Non-Member 995
Member 995
Dev. Nation
845
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)
Passenger Ground Services

Learn what it takes to work at one of the airline industrys most visible airport positions
and obtain the skills you need to provide assistance and related passenger services at the
check-in, gate and concourse of your airport.
SGHA-SLA and Effective Negotiation

Behaviors
This course covers the IATA Standard Ground Handling Agreement section by section,
giving you the foundations to write the Annex B and Service Level Agreement accurately and
effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations
through technical training and exercises that replicate todays global marketplace.
5d
Non-Member 2,750
Member 2,330
Dev. Nation 1,925
Standard Line Maintenance

Agreements
A dedicated course for line maintenance buyers, sellers and contract managers. Learn
how to use the IATA Standard Ground Handling Agreement to its fullest potential as a
commercial agreement and services description document for line maintenance services.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Station/Ground Handling
Management
A review of management responsibilities on the ramp and in the passenger and cargo
terminals, this course equips you to improve the On-Time Performance of your station.
Learn key ground handling functions, from marshaling to pushback, check-in to deicing
within the framework of the IATA Airport Handling Manual.
5d
Non-Member 3,900
Member 3,315
Dev. Nation 2,730
Station Operations Control

For operations officers at GSP control centers and self-handling airlines. Learn key skills
to run safe, efficient ground operations: aircraft handling, resource planning, standard
messaging, basic slot requests and more.
4d
Non-Member 2,700
Member 2,295
Dev. Nation 1,890
Non-Member 475
Member 475
Dev. Nation
400
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Courses and Diplomas Ground Operations 63
International air transportation is governed by a complex and fragmented system of regulatory

agencies, requiring regulators and legal staff to have a global perspective of regulatory
processes. This selection of courses leverages IATAs extensive international presence to
facilitate the cross-border provision of air services in a safe, secure, and economical manner.
LAW AND
REGULATIONS

www.iata.org/training-law
Diploma
International Air Law (4 courses)
Study the effects of international air law and regulatory policies on the aviation
industry and the key legal components that shape the commercial environment
of international airlines.
Course Title
4 elective courses
Description
Method Length
Price by
Category (USD)
Aircraft Acquisition and Financing

Online Code*: TALL-04
Before making the right decision, you need to know your options. This course introduces
you to the key leasing and financing schemes available for the purchase and operation
of aircraft, including straight purchases, secured loans, and government/manufacturer
assistance.
4d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Airline Contract Law

Understand the basics of contract law and drafting principles. Identify the sources of
airline contract law, such as international air law, interline, and distribution agreements
between airlines. Review aircraft and engine purchase agreements, aircraft charter
and wet and dry leases.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Aviation Competition Law

NEW
This course provides an overview of the core principles of competition rules applicable to
the airline industry in most countries and outlines the steps to identify and avoid the risks
of infringing competition law.
3h
Unique Price
Aviation Law and Policy in

the EU and ASPAC Liberalization,
Competition and Consumer
Protection with the Legal
Symposium Entry
NEW
Learn about the most recent developments in European (EU) Union and Asia Pacific
aviation legal systems, including changes to liberalization, competition and consumer
protection laws.
3d
Non-Member 3,000
Member 2,625
Dev. Nation 2,250
Acquire a general understanding of public international aviation law and how it is applied
to air navigation services, airlines, civil aviation authorities and airports. Designed for
non-lawyers, this course was developed in partnership with the EUROCONTROL Institute
of Air Navigation Services.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Aviation Law for Managers

(non-lawyers) LEX-LAW
Online Code*: TCVL-01
64 Courses and Diplomas Law and Regulations
250
Leads to Diploma
Classroom
Virtual
eBook
Printed
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Course Title
Description
Method Length
Price by
Category (USD)
Consumer Protection in Air Transport

NEW
This course provides a clear overview and interpretation of the EU Regulation 261/2004
that will improve how you handle passenger claims when applicable.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Direct Aviation Tax

NEW
Learn about the different direct tax systems and various tax approaches related to the
aviation industry.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
European Union (EU) Aviation

Antitrust Law
Gain a clear understanding of the relevant practical issues of EU competition substantive

rules, as well as EU institutions and their rules. Review the issues of compliance and
enforcement through practical exercises and case studies, using real life examples.
3d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
European Union (EU) Aviation Law

Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within
the European Union (EU). Learn how to respond to unique challenges and regulatory
innovations in the EU and prepare for the inauguration or expansion of services from and
to the EU.
3d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
IATA Live Animal Regulations for

Check-in Staff
Accepting live animals at the check-in desk requires proper awareness of the IATA Live
Animals Regulations. This course provides you with the global standard for transporting live
animals by air. You will learn everything you need to know to ensure that live animals are
checked-in properly to help avoid issues on board.
Unique Price
150
Learn about the different indirect tax systems related to the aviation industry.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Improve your knowledge of international air cargo law conventions and recommended
practices to better serve your organization and clients. Analyze successful air cargo
performance and learn how to apply recommended cargo practices for conditions
of carriage.
2d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
International Air Law for Lawyers

and Legal Professionals
Strengthen your understanding of air service agreements and learn how to negotiate
between public and private international air law. Understand the importance of the Chicago
Convention in relation to public international air law, and the definitions and conditions of
code share agreements.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Law of Aviation Insurance

Gain clarity on the main aviation insurance conventions and protocols, types of
coverage available, and practices for insuring hull and liability risks. Learn how to identify
the legal factors an aircraft operator should take into consideration when purchasing
insurance coverage.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Improve your management of State Safety Program defined by ICAO. Benefit from leading
practices of successful States in the integrated management of policy and objectives, risk,
safety assurance and safety promotion.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Indirect Aviation Tax

International Air Cargo Law
Managing the State Safety

Program (SSP)
NEW
NEW
NEW
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Printed
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Courses and Diplomas Law and Regulations 65
Safety is the industrys top priority and everyones responsibility. Our safety training is
hands-on, with a focus on practical implementation to help you ensure a safe working environment no matter what your role. Productivity and safety go hand in hand, and this selection of
courses will help you achieve both; whether you are managing an SMS, ensuring regulatory
compliance, or preparing a response plan.
SAFETY
www.iata.org/training-safety

Diplomas
Integrated Risk Management (IRM) (4 courses)
2 required courses
Learn the integrated risk management techniques developed by IATA for aviation Risk Management Foundations
operations. This diploma prepares you to identify the multiple risks that affect
Risk Management Practical Implementation
organizations in the industry and measure your risk management performance.
2 elective courses
Safety Management for Airlines (4 courses)

Gain complete and up-to-date knowledge of current safety management best
practice so you can develop and implement safety management principles,
ensure continuous safety improvements, and reduce operational risks within
your organization.
2 elective courses
2 required courses
Safety Management Systems (SMS) Implementation
and Control
Safety Management Systems (SMS) for Airlines
Course Title
Description
Method Length
Price by
Category (USD)
Aircraft Airworthiness and Air

Carrier Certification
Learn how to manage aircraft certification and continuing airworthiness as per the
current ICAO Annexes, regulations, and requirements of the FAA, JAA, and EASA. Upon
completion of this course, you will be able to approve aircraft maintenance control,
procedural manuals, maintenance programs and Minimum Equipment Lists (MEL).
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Aircraft Recovery
This course prepares you to identify potential issues with removing immobilized or disabled
aircraft in a timely manner. Course content is based on the Aircraft Recovery Task Force
(ARTF) Part One and meets the training requirements set by ICAO for disabled aircraft
operations.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Airline Safety Investigation

This course enables airline staff members to participate in an aircraft accident and
serious incident investigation in accordance with ICAO Annex 13 standards. Special
attention is given to understanding the underlying causes of accidents and incidents
in order to improve safety and prevent future occurrences.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
66 Courses and DiplomasSafety
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Course Title
Description
Method Length
Price by
Category (USD)
Safety compliance in airside safety operations is key to avoiding costly incidents and
damaging accidents. This course will demonstrate how to align with the latest best
practices and regulations, providing detailed explanations on the role of airside safety in
the SMS.
5d
Non-Member 2,900
Member 2,465
Dev. Nation 2,030
Learn how to apply best practice in risk management in the context of aviation Safety
Management Systems using the Bow Tie methodology.
2d
Non-Member 1,750
Member 1,488
Dev. Nation 1,225
Crew Resource Management (CRM)

Implementation
This course examines the complex threat and error environments common to todays
workplace, providing best practices to increase flight safety. A recognized standard
throughout the industry, IATAs CRM training is used by leading airlines to improve
teamwork within their crews and reduce the frequency of accidents.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Crew Resource Management for

Instructors (CRMI)
This course lets you practice teaching techniques that will make your CRM training effective
and motivating for your students. Throughout the course, you will be asked to present mini
lessons, receiving valuable feedback from our experienced instructor and your classmates.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Crisis Management Center (CMC)

and Family Assistance
Understand your airlines responsibilities in the aftermath of an accident and how to

effectively allocate your resources. Gain the skills to address the needs and concerns of
accident victims and their families. Learn how to successfully handle media challenges to
protect your airlines reputation and business.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Developing an Effective Safety

Culture
A functional safety culture brings open communication, continuous improvement and

increased productivity, but requires continuous effort from all levels of the organization. This
course presents a rigorous approach to aligning organizational culture with safety culture,
allowing you to reinforce safety in your organization.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
EASA Fuel Tank Safety Level I

This convenient one-day course provides in-class familiarization training for

maintenance and quality managers as required by the European Aviation Safety Agency
and similar authorities.
1d
Non-Member 900
Member 765
Dev. Nation
630
EASA Fuel Tank Safety Level II

This comprehensive course meets European Aviation Safety Agency fuel system safety
training requirements for all staff involved in inspection standards and maintenance
procedures. Learn the theoretical and practical fundamentals for ensuring the integrity of a
systems features and preventing unsafe conditions.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Emergency Planning and

Response for Airlines
This course gives you essential skills to take on a leadership role in an airline emergency
response organization. Learn about the design, implementation and optimization of an ERP
according to industry practice and regulatory requirements. Review training methods that
will help you deliver exercises and rally support from involved parties.
3d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Enhanced IOSA (E-IOSA) Workshop

Learn how to incorporate the IOSA process into your internal Quality Assurance program
and how to ensure: continued conformity with IOSA, implementation of IOSA standards,
increased reliability of quality assurance functions, and standardization of the auditing process.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
EU Ramp Inspection Program (RIP)

Essentials
Understand the EC SAFA program principles your airline must follow to comply with
international safety standards. Learn what items are checked during a SAFA audit,
consequences of audit results, and the link to the EU list of air carriers subject to an
operating ban.
2d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Airside Operations Safety

Compliance
Bow Tie Methodology in Aviation
Safety Risk Management
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Courses and DiplomasSafety67
Course Title
Description
Method Length
Price by
Category (USD)
Save time with an accelerated course in ICAO Safety Management Systems (SMS) for
busy executives.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Fatigue Risk Management

Systems (FRMS)
Bring the benefits of a Fatigue Risk Management System to your team or organization.
Referencing the most recent ICAO material, this course will show you how to implement
FRMS policy, documentation and processes that can also be integrated with your Safety
Management System. For air crew, operations and safety managers.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Human Factors in Aviation

Human error has become a major concern for air crews, maintenance practitioners and
air traffic management. This course provides a comprehensive overview of human factor
research and methodologies to help you understand how people can perform as safely and
efficiently as possible on the job.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Integrated Aviation Management

System IAMS
Learn how to use a system of systems approach to aviation safety, quality, risk and
business management.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Introduction to Safety Management

Systems (SMS)
This course will help participants and organizations understand the function, role and
importance ofdeveloping and implementing aSafety Management System (SMS).
Unique Price
Introduction to Safety Management

Systems (SMS)
Understand the function, role and importance of developing and implementing a

Safety Management System (SMS), and how you can build a positive safety culture in
your organization.
Non-Member 250
Member 250
Dev. Nation
215
Executive Advanced Safety

Management Systems (SMS)
NEW
80
Through hands-on exercises and professional feedback, this course addresses in detail the
challenges of assessing the IOSA Standards and Recommended Practices (ISARPs)
Section 1 Organization and Management System (ORG) of the IATA Operational Safety
Audit (IOSA). Learn the knowledge and skills needed to conduct internal audits against the
IOSA ORG ISARPs and meet the Enhanced IOSA provisions.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
IOSA SMS Requirements

IOSA is a key component in the industrys efforts to improve aviation safety, with leading
airlines from all regions incorporating IOSA standards into their operations. This course
shows you how to comply with the latest IOSA provisions for SMS implementation.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Managing Accident Prevention and

Investigation
Learn aviation incident and accident investigation requirements, techniques and working
practices. Acquire a structured approach to managing safety to prevent incidents and
accidents. This course provides an overview of ICAO Annex 13.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Managing the Safety Oversight

Function
Understand the practical application of the ICAO Universal Safety Oversight Audit Program
(USOAP) within a civil aviation authority, including the demands it places on CAAs and their
stakeholders. Discover management concepts and programs that will assist you in ensuring
safety in day-to-day operations.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
MRM Maintenance Resources

Management
Receive the tools you need to run safe, cost-effective maintenance and engineering
operations. Learn how to analyze the effects of engineer performance on aircraft safety and
the safety nets you can deploy to reduce errors. This course also helps you practice your
communication skills to improve coordination with maintenance crew.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
IOSA ORG Requirements

NEW
68 Courses and DiplomasSafety
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Course Title
Description
Method Length
Price by
Category (USD)
Risk Management Foundations

Learn how to integrate risk management into your operations, maximizing operational
capability, reducing costs and improving resource allocation. This course offers a practical,
step-by-step approach, and demonstrates how you can improve safety performance
through enhanced decision making processes.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Risk Management Practical

Implementation
This course is an intensive, hands-on workshop that will enable you to confidently identify
and manage risks in your department or station.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Root Cause Analysis

Learn the Root Cause Analysis techniques that are essential for compliance with ICAO and
EASA SMS requirements and conformity with IATAs IOSA and ISAGO audit programs.
This course covers problem solving and corrective action planning processes you can apply
in your organization to start improving your operational performance.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Safety Interview of Aviation Agents

and Witnesses
Practice your skills to obtain valuable safety information when taking part in an incident
or accident investigation. This course equips you with practical interview techniques for
overcoming common pitfalls, and interpreting verbal and non-verbal communication.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Safety Management Systems

(SMS) Implementation and Control
This practical course gives you the expertise to implement a successful SMS in your
organization. Learn the latest tools and processes to develop a manageable workload.
Understand the importance of proactive risk management and learn how to promote and
maintain a safety culture within your organization.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Safety Management Systems

(SMS) Train the Trainer
Improve performance, introduce safer operations and reduce costs in your organization with
the latest SMS training practices. This course provides you with the skills and experience
you need to deliver effective SMS training. Learn how to comply with ICAO SMS
requirements and how to develop SMS training relevant to your organizational needs.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400

for Airlines
This systematic SMS approach ensures both safer operations and improved overall
efficiency through improved organizational structure, staff accountabilities, policies and
procedures. Developed in accordance with ICAO Annex 19 provisions, this course helps
you fulfill SMS requirements and establish a functional SMS within your operations.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Define any required corrective actions, monitor known safety risks and detect emerging
ones using safety performance indicators. Provide your regulator evidence of the
effectiveness of your SMS and gain knowledge and skills necessary to develop safety
performance indicators in your organization.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Review your safety risk management process according to the ICAO safety performance
requirements. Learn how to improve your operational safety by correctly identifying
hazards, providing effective controls to mitigate safety risks, and reducing equipment
loss and damage.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Safety Performance Indicators

Safety Risk Management

NEW
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Marketing is a core business component in our industry, where competition is high and
margins often low. Selling products and services in todays marketplace requires a specialized
skill set and attention to industry developments. Our courses provide insight into the areas
of marketing channels, sales management, advertising, research, consumer behavior, and
communications. Practical training, developed by industry leaders, will equip you to accomplish your business goals in new and creative ways.
SALES AND
MARKETING

www.iata.org/training-marketing

Course Title
Description
Method Length
Price by
Category (USD)
Airline Marketing
Learn how to interpret and understand your customers needs, segment your target
markets, and develop creative and cost-effective marketing strategies.
45h
Non-Member 500
Member 500
Dev. Nation
425
Airline Marketing Introduction

Learn the fundamentals of airline marketing and stay ahead of the competition! Learn how
to segment targeted markets effectively, create cost-effective marketing strategies, and
customize products and services to satisfy the needs of your target audience. This course
is recommended for newcomers to airline marketing.
3d
Non-Member 1,500
Member 1,275
Dev. Nation 1,050
Airline Marketing Advanced

This course looks at the latest airline marketing and commercial trends to help you revamp
your marketing practices. As the customer becomes the central focus of airline marketing
strategy, this course also provides insight into tools for assessing your target markets and
developing a long-term relationship with your customer.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Airline Sales and Key Account

Management
Study different techniques to generate passenger traffic amidst increasing competition.

Learn how to manage an existing customer base, generate and follow up with new leads,
and incorporate quality measurement results. This course uses a competency-based
approach to develop your skills as a strategic airline sales professional.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Airline Sales Strategies Advanced

Learn new techniques to manage and negotiate complex sales transactions, plan strategic
sales targets, and successfully handle customer interactions. This course is recommended
for sales representatives and managers with account oversight.
4d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
Airline Social Media Strategy

Thrive in todays marketing environment with this crash course in social media. Explore
how this user-driven technology can increase your profitability and learn successful
communication strategies to apply in your airline. Recommended for senior managers and
suppliers working for the aviation industry.
3d
Non-Member 2,200
Member 1,870
Dev. Nation 1,540
This introductory New Distribution Capability (NDC) training course is designed for
Information Technology (IT) specialists to gain an understanding about the NDC schemas
for shopping and order management, and about the airline reference architecture required
to support NDC.
1.5d
Non-Member 1,150
Member 975
Dev. Nation
800
New Distribution Capability for IT

NEW
70 Courses and Diplomas Sales and Marketing
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Threats to our industry continue to evolve in scope and complexity. And in an industry as
interconnected as ours, effective security can only be achieved through a coordinated effort.
Whether you work in the air, on the ground or in management, this selection of diplomas and
courses will help you play your part in keeping our industry safe. Two new courses have been
introduced this year to address the key pain points in current security procedures. Many of
our existing courses will be updated to include the latest screening techniques and inspection
procedures used to expedite the movement of people and goods across international borders.
SECURITY
www.iata.org/training-security

Diplomas
Aviation Security Management (4 courses)
An AVSEC manager must have oversight of the multiple activities performed in
day-to-day operations, while keeping on top of continuous regulatory developments. This diploma validates your ability to manage your team, suppliers,
resources, and business processes in line with current industry standards.
3 required courses
Aviation Security Management
Aviation Security Management Advanced
Security Management Systems SeMS
1 elective course
Aviation Security Operations (4 courses)

If you manage airline, airport or cargo security operations, you have to work
closely with numerous stakeholders on the job. This diploma validates your
understanding of the key players in aviation security: their organizational
structure, operating procedures, and regulatory requirements.
3 required courses
Air Cargo Security
Airline Security Operations Optimization
Airport Security Operations Optimization
1 elective course
Aviation Security Screening (4 courses)

Give your newly recruited security staff a clear career path with this program.
Trainees will be prepared to work in access control, x-ray screening and
checkpoint supervisory roles, through courses offered in a blend of self-study
and in-class training. Elective courses allow further options to specialize in
passenger screening, air cargo screening or aviation security training.
3 required courses
Aviation Security Awareness
Security Checkpoint Management
Security X-ray Screening Operations
1 elective course
Supply Chain Security Management (5 courses)

Develop your credentials as a cargo security specialist with this specialized
program. With subject matter direct from the organizations that set the
standards for the industry, you will build a skill set you can use throughout the
dynamic air cargo sector.
4 required courses
Air Cargo Security
Consignment Security Declaration (e-CSD) Standards and
Implementation
Customs Security and Facilitation
1 elective course
Contact: training.security@iata.org
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Courses and DiplomasSecurity71
Course Title
Description
Method Length
Price by
Category (USD)
Air Cargo Security

Online Code*: TSCG-02
Prepare your business to meet the latest cargo security regulations with threat assessment
and planning techniques you can easily apply within your operations. Designed for airline,
cargo service provider and government authority security staff, this course uses practice
scenarios to review threats at multiple points in the supply chain.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Airline Security Operations

Optimization
Online Code*: TSAL-02
As an airline security manager, you have to react to airline and airport regulations as quickly
as they develop. This course gives you access to the most current industry developments
and provides planning exercises to integrate into your operations so you can be sure you
are always up-to-date.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Airport Security Operations

Optimization
Online Code*: TSAP-02
A comprehensive introduction to the aviation security operational landscape, from

international law to screening practices at the airport. This course will bring government
officials and law enforcement staff up to speed on a range of security measures at
the airport.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
This course will help your organization determine where to start in what can seem like
a never-ending effort to protect your information and systems.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Aviation Cyber Security

NEW
Aviation Security Awareness

Whether you work with passengers, cargo or at a security checkpoint, you play a role
in keeping the industry safe. This course introduces you to the security measures and
regulations you need to know to work responsibly, outlining practices you can use on
the job to identify potential security threats.
Non-Member 400
Member 400
Dev. Nation
350
Aviation Security Awareness Course

Whether you work with passengers, cargo or at a security checkpoint, you have a role
in keeping the industry safe. This course introduces you to the security measures and
regulations you need to know to work responsibly in the industry. It also provides
examples of practices you can apply in your workplace to identify and prevent potential
security threats.
Unique Price

Online Code*: TSCV-02
Security threats are unpredictable, constantly taking new forms. Through daily simulation
exercises, this course lets you test your ability to work under pressure in a range of dayto-day operational and crisis situations. This course is recommended for airline and airport
managers, law enforcement staff, and government officials.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170

Advanced
Online Code*: TSCV-01
This course helps you see the big picture when it comes to managing the internal and
external factors that affect your AVSEC operations. Learn how to select contractors,
facilitate customer service, and evaluate the effectiveness of your procedures and
screening points.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Aviation Security Train the Trainer

You have to be more than a security expert to deliver effective training. This course gives
you opportunities to practice your teaching skills, from lesson planning to in-class delivery
to student assessment, so you can ensure clear, engaging instruction. Covering training
skills plus a mini AVSEC refresher, this course is ideal for new trainers.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Endorsed by ICAO and adopted by a growing number of countries around the world, the
CSD is recognized as the industry standard for documenting secure cargo throughout its
journey. If your business is planning to go paperless, this course will explain the messaging
standards and technical requirements you must meet to implement the e-CSD.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Consignment Security Declaration

(e-CSD) Standards and
Implementation
NEW
72 Courses and DiplomasSecurity
150
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Customs Security and Facilitation

Effective Employee Background
Vetting
NEW
Method Length
Price by
Category (USD)
Tightened security on goods crossing international borders can mean new, labor-intensive
processes for your business. Learn how to apply WCO SAFE framework, EU Authorized
Economic Operator and US Air Cargo Advanced Screening Program requirements without
complicating your business processes.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Based on recommendations from the ICAO Universal Security Audit Program and the IATA
Security Manual, this course helps you develop an employee background vetting program
that fits the context of your company.
3d
Non-Member 2,000
Member 1,700
Dev. Nation 1,400
Non-Member 310
Member 310
Dev. Nation
265
IATA Cargo Security Awareness

Get an introduction to key industry regulations and current security threats that directly
affect air cargo operations. This course is available in printed format.
In-flight Security
From minor incidents to bomb threats and hijacking situations, this course takes a practical
approach to in-flight security training. Learn the standards and techniques used throughout
the industry to handle passenger disturbances; then put them into practice during
simulation exercises in the safety of the classroom. An ideal course for teams.
40h
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
This course will answer your questions about API, Interactive API (IAPI) and PNR data, as
well as the many standards currently used to transmit them. Working from the API-PNR
Toolkit, the practical exercises in this course will also help you understand the steps to build
a data program in alignment with international standards.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Predictive Passenger Screening

Designed for experienced screening staff working in airports, airlines and for law
enforcement units, this course shows you how to detect suspicious signs and behavior
before even making contact with a passenger. An important new development in security
screening, these techniques can help increase efficiency and reduce queuing times.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Recurrent Aviation Security Training

Authorities around the world require recurrent training for airport, airline and warehouse
security staff. This course covers the training requirements recommended by ICAO, EU,
TSA, and other major security programs to help keep your organization compliant. Course
contents are updated at the beginning of each calendar year.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Security Audit and Quality Control

Ensure your compliance with ICAO Annex 17 audit requirements, plus international and
national security programs. Beneficial for both entry-level auditors and quality managers
preparing for an audit, this course explains the audit and quality control procedures required
in multiple security segments.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Security Checkpoint Management

This course provides a baseline against which you can evaluate the capabilities and
limitations of your team resources. Learn how to develop your staff through stringent
recruitment processes and recurrent training, as well as how to make best use of your
x-ray screening technology.
5d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
Security Management Systems

SeMS
Learn the essentials of IATAs SeMS initiative and how it can make your organization IOSA
compliant. Leave the course with tools to build a SeMS that produces measurable and
auditable results. This course is recommended for anyone with AVSEC responsibilities.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Security Risk and Crisis Management

Is your team prepared to react in the event of a crisis? This course will show you how to
address security vulnerabilities in your organization and equip your facility to handle the
aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis
center. For managers and above.
5d
Non-Member 3,100
Member 2,635
Dev. Nation 2,170
Passenger Data Program

NEW
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and DiplomasSecurity73
Course Title
Security X-ray Screening Operations
Unruly Passenger Prevention and
Response
Description
NEW
Price by
Category (USD)
Certify your staff for airport baggage, cargo, and mail facility screening according to
European Commission regulations.
4d
Non-Member 2,500
Member 2,125
Dev. Nation 1,750
An unruly passenger can pose a real threat to safety and, in extreme cases, cause costly
delays. Whether you work in the air or on the ground, the practical training methods in
this course will help you handle incidents objectively and with confidence, with tactics for
calming unruly behavior at its earliest stages.
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
74 Courses and DiplomasSecurity
Method Length
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Increased competition and technology are pushing travel professionals to innovate products,
services, and sales practices to meet the expectations of todays traveler. Whether you are
looking to become an agent, move up the ranks, or start your own business, this collection
of courses will ensure you have the knowledge and skills to work in a dynamic industry with
success. Learn about new products, trends and marketing approaches to support the growth
of your travel business and career.
TRAVEL AND
TOURISM
www.iata.org/travel-tourism

Diplomas
Foundation in Travel and Tourism (1 course)
Study the basics of the travel and tourism industry and understand what it takes
to become a successful travel professional.
1 required course
Foundation in Travel and Tourism
Managing the Travel Business (1 course)

Build your management and administration skills with training in accounting,
negotiation, marketing and product development. This diploma also prepares
you to be a motivating team leader.
1 required course
Managing the Travel Business
Travel and Tourism Consultant (1 course)

Prove your skills as a travel consultant. Learn how to interpret IATA resolutions
that apply to accredited travel agencies, use effective selling skills, construct
fares and manage exchanges and reissues.
1 required course
Travel and Tourism Consultant
Travel Sales and Operations (3 courses, 1.5 years)

Gain the skills to construct complex travel itineraries, make ticket alterations,
and understand relevant industry laws. Receive an android tablet when you
register for the diploma.
3 required courses
Courses and Diplomas Travel and Tourism 75
Course Title
Description
Method Length
Destination Geography
Build your confidence and ability to sell destinations, answer common questions about
them, and provide valuable travel advice to your customers.

Learn how to provide the most suitable routing, transportation, air fare, lodging and tour
products that meet your clients travel needs and preferences. Grasp world geography, best
practices in delivering exceptional customer service and learn GDS functionality.
Front Desk Agent

NEW
Geography in Travel Planning

Unique Price
In order to successfully sell travel products, you need to understand what drives travel
choices. Study world geography and time zones to better advise clients on travel
destinations and tours, and explore different regional modes of transport to offer
customized travel itineraries.
Unique Price
Designed for travel professionals interested in developing this travel niche business, gain
competencies and best practices in managing travel arrangements for passengers with
special needs who are travelling to a foreign country for medical treatment.
Managing the Corporate Travel

Program
NEW
For travel professionals and agency owners interested in mastering this specialization, the
course will build competencies in managing strategic accounts, interfacing with corporate
companies and their procurement officers, deliver VIP service and contribute to the
companys T&E budget by increasing savings and adding value services.
Managing the Corporate Travel

Program
NEW
This course has been developed in cooperation with Callisto Business Travel Training and
Consultancy.
Build skills in management and administration through this training in accounting,
negotiation, marketing, and product development. This course prepares you to develop your
product offering and be a motivating team leader.
NEW
Non-Member 770
Member 770
Dev. Nation
610
Non-Member 315
Member 315
Dev. Nation
285
NEW
Medical Issues in Aviation

170h
100
Learn how to handle hotel front desk procedures and enhance your guests experience.
Managing Medical and Wellness

Travel

Price by
Category (USD)
Review the health and safety issues that affect travelers on board an aircraft and how
to manage them based on international guidelines from the WHO, ICAO and other
organizations.
2d
100
visit the website

for prices.
visit the website
for prices.
3d
Non-Member 1,600
Member 1,360
Dev. Nation 1,120
150h
Non-Member 675
Member 675
Dev. Nation
530
3d
Non-Member 2,100
Member 1,785
Dev. Nation 1,470
Online Travel Agency Accounting,

Administration and Financial
Planning
NEW
Learn accounting principles and procedures, business planning and self-auditing financial
health assessment specific to the travel business.
visit the website

for prices.
Reservation Sales Agent

NEW
Improve your customer service skills and learn how to manage customer expectations.
Non-Member 315
Member 315
Dev. Nation
285
Learn how to make and manage bookings for flights, hotels and car rentals in the Amadeus
system using our unique simulation program. This eLearning course is recommended for
travel agents and airline ticket agents.
Unique Price
Selling and Managing Airline

Reservations and Travel in Amadeus
(SMART Amadeus)
76 Courses and Diplomas Travel and Tourism
475
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Course Title
Description
Method Length
Price by
Category (USD)

Reservations and Travel in Galileo
(SMART Galileo)
Learn how to make and manage bookings for flights, hotels and car rentals in the Galileo
Unique Price
475

Reservations and Travel in Sabre
(SMART Sabre)
Learn how to make and manage bookings for flights, hotels and car rentals in the Sabre
Unique Price
475
Selling International Rail

Transportation
Add rail travel to your product mix. This course will help you understand common types of
rail products, their benefits, and the terminology specific to international rail travel.
Unique Price
100
Serving The Travel Customer

Customer service is important in the competitive travel industry, helping you successfully
retain business, attract clients and foster positive agent-customer interactions. This
eLearning course recommends practical ways to stay in touch with travelling customers and
win customer loyalty.
Unique Price
100
Social Media for the Travel Industry

This course explains the steps for marketing activities through four major social networking
platforms: Facebook, Twitter, YouTube and LinkedIn. Learn about the role social media plays
in the travel industry and, most importantly, how to implement social media strategies that
can increase business opportunities.
Unique Price
100
Improve your basic occupational knowledge and skills in the tourism industry.
Non-Member 315
Member 315
Dev. Nation
285
Tourism Essentials
NEW
Tourism: Next Generation

Want to stay on top of the latest trends in tourism? Discover the current developments in
trip packaging, tourism marketing and business management with this intensive self-study
course supported by case studies.
90h
Non-Member 300
Member 300
Dev. Nation
250

The course focus is on the travel professional as a specialist. You will learn skills in selling
niche travel products, improve your ability to interpret and apply industry resolutions
applicable to IATA accredited travel agencies, including BSP remittance and settlement
procedures.
150h
Non-Member 700
Member 700
Dev. Nation
545
The Travel and Tourism Workshop provides you with a broad understanding of the global
Tourism sector, and equips you with the knowledge and skills to maximize the business
potential of this industry for your market.
5d
Non-Member 2,250
Member 1,900
Dev. Nation 1,575
Travel and Tourism Workshop

NEW
Leads to Diploma
Classroom
Virtual
eBook
Printed
eLearning
Courses and Diplomas Travel and Tourism 77
OUR NETWORK
A global network
of training partners.
Study classroom and distance learning courses at one of our many
IATA Training Centers or partner locations around the world. ITDI is continually expanding its services to help aviation businesses develop and retain
talent for the future. We are opening new training centers around the world,
expanding several of our existing training facilities, and partnering with
new schools, businesses and training institutions to help training
become even more accessible.
IATA Training Centers

We have more than 20 IATA Training Centers located at IATA
offices near key international hubs. Each center offers modern
classrooms equipped with complimentary WiFi internet access,
printers and quiet workspaces. IATA Training Centers offer up
to 20% off your designated course price when you register early
(see Pricing and Discounts). We also offer several other options
for location-based training through our training partners
(see Our Training Partners).
asia pacific and south asia
north and south america
europe , russia and cis
north asia and china
tel: +65.6499.2293
email: training.sin@iata.org
tel: +41.22.770.2820
email: training.gva@iata.org
tel: +1.305.779.9860
email: training.mia@iata.org
tel: +86.10.8571.9262
email: training.bjs@iata.org
middle east and africa
tel: +41.22.770.2820
BRUSSELS, BELGIUM
AMSTERDAM, NETHERLANDS
GENEVA, SWITZERLAND
LONDON, UNITED KINGDOM
FRANKFURT, GERMANY
MONTREAL, CANADA
MADRID, SPAIN
ROME, ITALY
TEL AVIV, ISRAEL
BEIJING, CHINA
AMMAN, JORDAN
LOS ANGELES, USA

MIAMI, USA
TAIPEI, CHINESE TAIPEI
BOGOT, COLOMBIA
SINGAPORE, SINGAPORE
JAKARTA, INDONESIA
LIMA, PERU
SO PAULO, BRAZIL
SANTIAGO, CHILE
BUENOS AIRES, ARGENTINA
Our Network79
Our Training
Partners
We have a truly international
network of training partners.
With more than 400 partnering
institutions, located in over 90
countries and across every
continent, our training is more
accessible than ever.
regional training
partners (rtp)
authorized training
centers (atc)
accredited training
schools (ats)
Our RTP network includes more than

25 independent training institutions.
RTPs are authorized to offer IATA
classroom courses locally from their
facilities, utilizing IATA instructors
and course material.
Our ATC network includes some 270

training schools and businesses. ATCs
are authorized to deliver a selection
of our distance learning materials
using their own trainers. Authorization
is granted based on demonstrated
instructional expertise as well as the
institutions overall ability to provide
quality training. ATCs recruit and
train students, while examinations are
organized and supervised by a local
IATA coordinator.
Our ATS network includes some 160

dangerous goods training schools
and businesses. ATSs are authorized
to deliver DGR training using material
approved by IATA and delivered by
instructors that meet IATA requirements.
All partners are selected based on their

understanding of their regions training
needs and ability to provide high-quality
customer service to trainees, faculty
and stakeholders.
Our RTPs include:
ATNS Aviation Training Academy
Centre of Excellence For Applied
Research and Training, Higher
Colleges of Technology
Etihad Airways
El Instituto Dominicano De Aviacin
Civil (IDAC)
Jardine Aviation Academy
Qatar Aeronautical College
Turkish Airlines Aviation Academy
If you would like to study at
an RTP or become one, visit
www.iata.org/training-RTP
Our ATCs include:

Aircargo Training Center of Japan
Akbar Academy of Airline Studies
Alhind Academy
Etihad Airways
India International Trade Centre (IITC)
Japan Aircargo Forwarders Association
(JAFA)
Nairobi Aviation College
Sichuan Southwest College of Civil
Aviation
Speedwings Academy for Aviation
Services
Zabeel International Institute of
Management & Technology
an ATC or become one, visit
www.iata.org/training-ATC
80Our Network
Criteria for endorsement are based

on Section 1.5 of the IATA Dangerous
Goods Regulations and Dangerous
Goods Training Standard.
Our ATSs include:
Aero Training Center CAMAS
Formation, France
AFTRAL
Air Consult SARL
Airport Collge, France
ALT (former ALYZIA Training)
Bureau de Vrifications Techniques
Groupe APAVE
DGM
Institut de Formation aux Mtiers de
lArien (IFMA), France
Swissport Belgium NV/SA
The Japan Air Cargo Institute for
Safety (JACIS), Japan
an ATS or become one, visit
www.iata.org/training-ATS
Looking Ahead
People are our strongest and most

precious asset. In a hostile business
environment, it is your staff that make
the difference. We know we cant just
go out to the market in Africa so we
have to rely on training our own people.
The airline has to be self-sufficient in
terms of personnel.
Brain drain has been a major issue and
it is still a challenge. But we saw that it
could be an opportunity too. We said,
instead of complaining, why dont we
train enough people not only for our
airline but also for the region. We knew
that with hard work and the right investment it would be a win-win situation.
One always needs to be open to new

ideas, however long in the industry,
as aviation is constantly changing and
developing. We try to involve our people
at all levels in ideas and decisions. We
are still a young airline and even though
we are larger now, we retain that family
feel. I believe in management stability,
and much of the team has been here for
most, in some cases all, of the airlines
life. This is a core strength.
Peter Foster
President of Air Astana
Kazakhstan
Tewolde Gebremariam
CEO of Ethiopian Airlines
Ethiopia
You have to trust in your people. There

needs to be good collaboration between
all business colleagues. Everybody must
be more professional and accept that
we are a performance-based company.
It is a systematic approach to human
resources.
In commercial aviation today, world

environmental issues are becoming
increasingly important. The importance
of environmental issues to commercial
aviation were made very clear to us during IATA Training, both from an economic
and a sustainability point of view.
Arif Wibowo
CEO of Garuda Indonesia
Indonesia
Christopher Lloyd
President of Lloyd Helicopters
Singapore
Our Network81
Contacts
Contact the training team in your
region for more information.
asia pacific and south asia
tel: +65.6499.2293
email: training.sin@iata.org
europe , russia and cis
tel: +41.22.770.2820
middle east and africa
tel: +41.22.770.2820
north and south america
tel: +1.305.779.9860
email: training.mia@iata.org
north asia and china
tel: +86.10.8571.9262
email: training.bjs@iata.org
82Our Network
Contact:iata.org/trainingiata.org/training-contactiata.org/training-catalog
iata.org/linkedin
facebook.com/IATA.ITDI
twitter.com/IATA
youtube.com/IATATV

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BUILDING THE FUTURE

IATA Training Catalog 20162017

20152016 International Air Transport Association. All rights reserved.

Navigate the Catalogue

Aviation Performance and Management

Aviation is a great industry in which to

ITDI also provides 40+ diplomas, and

creating value and flying better by

We are proud of our educational

Through our training programs, IATA

La industria aeronutica es un gran

Aviation Management Professional

Por medio de nuestros programas de

Estamos orgullosos de nuestra misin

Air Cargo Professional

Le transport arien est une industrie passionnante. Comme prs de 58 millions de

Travel and Tourism Professional

Aviations Big Future

the transportation needs of some 3.5 billion passengers and 54

Worldwide jobs supported by aviation

Worldwide fleet growth

Numbers of passengers carried by airlines

jet aircraft in service

Aviations global economic impact (including direct,

Source: Oxford Economics

Our vision is to be the global aviation training provider of choice.

As the industrys most comprehensive

Whats New in ITDI?

global training partners

iata exam locations

We are delivering on our promise to

on the need to travel to classroom

of global GDP is currently

The academic level of our training

Measuring Quality and Results

Our training is only as good as the

Advanced Masters Degree in Airline

of our students say they

Quality training starts with

in- company training

Each class is guaranteed to be taught

Receive a complete self-study kit that

An in-company session is the most

Our new virtual classroom platform is an

Single and multiple course packages are

This quick and flexible training method

need help with

If you want to study one of our distance

Find the right

travel and tourism

For professionals working

For professionals with

For trainers who create

For travel agents,

Get the industry recognition

Demonstrate your commitment

If you are managing safety in

Training is critical to the

With the proper aviation

The ASP is a globally recognized endorsement that you are

In this competitive market,

The prestigious ACP

Online Code*: TCVG-88