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ACKNOWLEDGEMENTS

In fact, there is no success that is not associated with the support, help, more or less,
directly or indirectly, of others. During the period from the start of the study program Master
of Business Administration (MBA). So far, I've received a lot of attention, help from my
teachers, family and friends.
With deepest gratitude, I would like to send you the teachers of the MBA program,
together with them knowledge and enthusiasm to impart valuable knowledge to us during the
period of study at the school. And in particular, during this semester, the program was
organized for us access to subjects as they are very useful for MBA students as well as all
students of economic blocks. That is "Information Technology for Managers".
I sincerely thanks Dr. Huy Nguyen has dedicated guide us through each classroom
sessions as well as talk, discuss areas of creativity in scientific research. Without these
instructions, teaching of teachers, I think all my harvest very difficult to complete. Again, I
sincerely thank you.
This assignment is done over a period of nearly three weeks. Initially put into practice,
learn about the field of information technology applications in the life, my knowledge is
limited and much crestfallen. Therefore, the inevitable short coming is a certainly, I look
forward to receiving your valuable feedback teachers and classmates to complete.
Finally, I would like to wish the teachers and Dr. Huy Nguyen truth of health,
confidence to continue his noble mission is to impart knowledge to future generations
Sincerely,

Cao Pham Phuong Linh

Assigment Information Technology for ManagersPage 1

CONTENTS
ACKNOWLEDGEMENTS.........................................................................................................1
OBJECTIVE................................................................................................................................6
I. INTRODUCTION:..................................................................................................................7
1.1. Overview of e-commerce market:.....................................................................................7
1.2. Overview of Pharmacity:.................................................................................................. 7
1.2.1 Establishment of Pharmacity:..................................................................................... 7
1.2.2. Some basic information of Lazada VN: .....................................................................8
1.2.3. Organization structure:...............................................................................................9
1.2.4. Pharmacity- Current position................................................................................... 10
II. EVOLUTION OF THE INFORMATION SYSTEMS OF THE ORGANIZATION:......... 11
2.1. Microsoft Dynamics AX................................................................................................. 11
2.2. Vivotek Camera.............................................................................................................. 14
2.3. Webpage..........................................................................................................................15
2.4 Applications on Smart phone........................................................................................... 19
III. DESCRIPTION OF THE PROBLEMS FACED BY THE ORGANIZATION..................20
3.1. Identify the problems...................................................................................................... 20
3.1.1 Payment method........................................................................................................ 20
3.1.2. Microsoft Dynamics AX.......................................................................................... 21
3.1.3 Vivotek camera..........................................................................................................22
3.1.4 Applications on Smart phone.................................................................................... 22
3.2. Analyze the impact of these problems on the organization............................................ 22
Assigment Information Technology for ManagersPage 2

3.2.1 Payment method........................................................................................................ 22


3.2.2 Vivotek Camera.........................................................................................................22
3.2.3 Microsoft Dynamics AX........................................................................................... 23
3.2.4 Applications on Smart phone.................................................................................... 23
IV. SUGGESTION OF THREE TYPES OF INFORMATION SYSTEMS TO AID THE
ORGANIZATION..................................................................................................................... 23
4.1 Analyze how IT can help the organization resolve the problems.................................... 23
4.1.1 Payment method........................................................................................................ 23
4.1.2 Vivotek Camera.........................................................................................................24
4.1.3 Microsoft Dynamics AX........................................................................................... 24
4.1.4 Applications on Smart phone.................................................................................... 24
V. CONCLUSION ON THE OVERALL SUGGESTION....................................................... 25
REFERENCE.............................................................................................................................26

Assigment Information Technology for ManagersPage 3

An information system (IS) collects, processes, stores, analyzes, and distributes


information for a specific purpose or objective. Basic functions of an IS are shown in

Figure 1: Structure of an information system


Input. Data and information about business transactions are captured or collected by pointof-sale (POS) scanners and Web sites and received by other input devices.
Processing. Data is transformed, converted, and analyzed for storage or transfer to an output
device.
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Output. Data, information, reports, and so on are distributed to digital screens or hardcopy
(paper), sent as audio, or transferred to other ISs via communication networks.
Feedback. A feedback mechanism monitors and controls operations.
Information systems can be classified into two categories based on the type of support they
provide: managerial and operational support

Companies have many of the database and software applications that they had invested
in over the past several decades. These older information systems (IS), called legacy systems,
have been built with various outdated technologies.As business strategies and technologies
changed over the years, the legacy systems were modified repeatedly and patched to the point
where they just cannot be modified anymore. Typically, legacy systems are inflexible and
expensive to maintain for two reasons:
1. They cannot be updated or cannot be updated without significant effort.
2. They cannot interface (connect to) and exchange data with newer information technologies
(IT) or cannot be interfaced without significant effort.
Regardless of their limitations and age, a companys legacy systems may be mission-critical.
That means that if one of these systems crashes or stops working, one or more business
operations may grind to a halt. Think about the chaos youd be caught in if you were at an
airport when your airlines reservation system crashed.
Passengers could not make connections and their luggage could not be checked in.You can
imagineor might have experiencedother aggravating consequences.
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New IT may also be mission-critical. Our dependency on newer IT infrastructures was


made obvious on August 6, 2009, when a hack attack took down the microblogging site
Twitter. In some companies and in some countries,Twitter has turned into a critical
infrastructure. Over 45 million Twitter users worldwide were left speechlessso to speak
by the attack, including companies that relied on Twitter for marketing and consumer outreach.
Given the situation that organizations of all types find themselves in with their legacy
systems, when they need to upgrade mission-critical ISs or implement global systems, they
turn to enterprise information system software. Enterprise information systems, or simply
enterprise systems, are integrated ISs that support core business processes and functions.
Business processes and functions include marketing, accounting, finance, information security,
human resources (HR), compliance, production, purchasing, and logistics. Integration is
achieved by linking databases and data warehouses so they can share data from:
Internal functions: Functions that take place within the company, which are referred to
collectively as the internal supply chain
External partners: Business or supply chain partners, such as customers or suppliers, which
are referred to as the external supply chain. As you read in greater detail in this chapter, key
enterprise systems are:
ERP: Enterprise resource planning
SCM: Supply chain management
CPFR: Collaborative planning, forecasting, and replenishment
CRM: Customer relationship management
KM: Knowledge management
The key benefit of enterprise systems is data integration. Integration enables the
sharing or exchange of data. For example, ERP is integrated with SCM to improve supply
chain performance, and KM is integrated with CRM to identify profitable and unprofitable
customers.

Assigment Information Technology for ManagersPage 6

Improvements in business processes are highly dependent on data accuracy,


completeness, context, and access to itwhich all of the ISs discussed in this chapter help
achieve.

OBJECTIVE
I.

II.

Description of the organization:


A.

Introduce their business domain and their organizational structure;

B.

Brief on their current business performance or situation;

C.

Emphasize on some specific business units if necessary for further analysis.

Evolution of the information systems of the organization:


A.

Describe the current information systems used by the organization and their

evolution if applicable;
B.

Analyze the relationship between these systems and the business activities of

the organization in the viewpoints of contribution and limitation.


III.

IV.

Description of the problems faced by the organization:


A.

Identify the problems;

B.

Analyze the impact of these problems on the organization;

C.

Link the problems with the limitation of the existed information systems.

Suggestion of three types of information systems to aid the organization:


A.

Analyze how IT can help the organization resolve the problems;

B.

Specify the opportunities from new or updated information systems;

C.

Describe there types of information systems that can be suggested to the

organization in considering their resources and their level of maturity.


V.

Conclusion on the overall suggestion:


A.

Summarize on the organization, their problems and the suggested information

systems;
B.

Conclude on how the suggested information systems will be useful and feasible.

Assigment Information Technology for ManagersPage 7

I. INTRODUCTION:
1.1. Overview of e-commerce market:
- Online retailing (E-retailing) is a form of electronic commerce (E-commerce) that allows
users to directly purchase products or services from suppliers, organizations and enterprises on
the Internet (through the Web browser). The advantage in the market have helped online
retailers become increasingly popular and growing.
- Specifically, in early 2014, according to the Ministry of Industry and Trade, there was more
than 92 million people of which 39% of the population access the Internet and 57% of them
make a purchase online. And the number of Internet users is expected to increase from 28
million in 2011 to 43 million in 2016 (according to Euro monitor), along with the rapid
development of high-speed Internet connection to help consumers easily access form of online
shopping, and bring to market a prominent advantage. In addition, changes in lifestyle such as
time-saving & cost-saving has increased demand for convenience and made online shopping
channels increasingly attracted much interest of consumers. By Vecitas estimates, the ecommerce market is currently worth $700 million and will grow to $1.3 billion by 2015.
1.2. Overview of Pharmacity:
1.2.1 Establishment of Pharmacity:
Pharmacity system was established in 2007 by JSC Pharmaceuticals Phano, the pioneering
system pharmacies GPP standards of Vietnam with the largest network of pharmacies today.
With all enthusiasm, outstanding capacity and continuous development scale, Phano
committed to do its best to provide products and services relevant to the value that customers
expect and value added, to deserve the pharmacy system standards in Vietnam.

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Figure 2: Brand identity of Pharmacity

1.2.2. Some basic information of Lazada VN:


Pharmacity joint stock pharmaceutical company
Address: 248A No Trang Long, Binh Thanh District, HCM
Phone: 08 73076888
Email: support@pharmacity.vn
Tax code: 0311770883
Day activities: 05/05/2012
Website: http://nhathuoconline.vn/
Slogan: Serving you faithfully
Mission: Pharmacity dedicated customer service by building the best pharmacy services,
ensuring the best experience in all aspects and to strengthen its presence in all regions of
Vietnam.
Vision: Pharmacity retail drugstore chain is the largest, most modern, providing the best
experience in the pharmaceutical retail market in Vietnam.
Core values:
! Innovation: Extend thinking, planning, and action towards the future.
! Integrity: Honesty and consistency in every thought, word and action, to voluntarily do
the right things.
! Passion: strong desire and commitment to succeed.
! Top quality: Always attempt to create the best results, even when no one is watching.
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! Spiritual Leadership: Inspire people to dream more, learn more, do more, and become
larger.
! Perpetual Development: Commitment to development and prosperity, though faced
with setbacks or disbelief.
Business philosophy:
! The benefit of our valued customers is above all
! The benefit of our employees is concerned
! The benefit of our partners is committed
! The benefit of our shareholders is appreciated
! The benefit of our community is respected.
Awards: Pharmacity is one of the first standardized system GPP (Good Pharmacy Practice) in
Vietnam.
1.2.3. Organization structure:
Share
holders

Chief
Executive
Officer

Financial
Management

FR and
Legal
Department

Business
Development
Director

Division
Responsibl
e

Projects
Department

Legal
Representativ
e

Human
Research
Department

Systems
development
Director

Design and
Brand
Manager
Department

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Quality
Control and
Loss
Prevention
Department

Director
Supply

Chief
Information
Officer

Supply
Department

IT
Department

1.2.4. Pharmacity- Current position


A fast-growing pharmaceutical retail chain, Pharmacity currently runs 27 outlets across
Vietnam, with plans to launch up to 500 new stores in the next five years.
Benefits
Better data-driven decisions with real-time BI
Improved customer value through enhanced point-of-sale experience
Increased workflow efficiency and employee productivity
Enhanced shareholder value through better access to capital
Customer Size: 300 employees, 38 users
The List of Pharmacy in HCM
STT

Address

102 Phm Hng Thi, P. Bn Thnh, qun 1

79 Din Hng, P. Nguyn Thi Bnh, qun 1

8-1 A Khu ph M An, H Huy Tp, P. Tn Phong, qun 7

SCO2 Khu ph Garden Plaza 1, Tn Dt Tin, P. Tn Phong, qun 7

157 Nguyn Vn Nghi, P.7, qun G Vp

155 A Nguyn Ch Thanh, P.9, qun 5

3 Nguyn Hu Th, P. Phc King, huyn Nh B

280 Phan Xch Long, P.7, qun Ph Nhun

435 Hai B Trng, P.8, qun 3

10

129 Nguyn Th Tn, P.2, qun 8

11

749 Trn Hng o, P.1, qun 5

12

60 Hai B Trng, P. Bn Ngh, qun 1.

13

243 Chu Vn An, P.12, qun Bnh Thnh

14

100C Hng Vng, P.9, qun 5

15

320A Nguyn Th Minh Khai, P.5, qun 3

16

188 Pasteur, P.6, qun 3

17

92 Nguyn Hu Cnh, P.22, qun Bnh Thnh

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18

32 Nguyn Vn Tri, P.15, qun Ph Nhun

19

392 A Dng Qung Hm, P.5, qun G Vp

20

372 L Vn S, P.14, qun 3

21

116 Tn K Tn Qu, P. Sn K, qun Tn Ph

22

136 Hai B Trng, P. aKao, qun 1

23

77 Nguyn Hu Cu, P. Tn nh, qun 1

24

10 Tho in, P. Tho in, qun 2

25

99 Nguyn Vn C, P.3, qun 5

26

160 Bi Minh Trc, qun 8

27

146 Hng Lc, P.11, qun Tn Bnh

Assigment Information Technology for ManagersPage 12

II. EVOLUTION OF THE INFORMATION SYSTEMS OF THE


ORGANIZATION:
2.1. Microsoft Dynamics AX
With the ambition to expand the scale of more than 500 stores within the next five
years, Pharmacity ensure supply chain and its work processes can still perform well. Thus, the
investment in technology will be a cornerstone in the strategy development and building better
value for customers. To better capture the unique needs of the retail pharmacy business, the
Managing Board has decided that the company needed a end-to-end solution.
Microsoft Dynamics AX 2012 is a solution. After customizing Microsoft Dynamics
AX for Retail, Votiva made synchronous in 22 stores of Pharmacity (all stores at the time of
launch) and at least 85 devices and POS.
Dynamics AX for Retail consists of a comprehensive end-to-end ERP, with financial
management, supply chain management, warehouse management, retail and customer

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relationship management (CRM) modules. The solution also supports Pharmacitys extra care
card, stores information, purchase history and offer discounts, promotions. With these
improvements, Pharmacity is better equipped to gather data, manage its supply chain and
provide better services to customers.

Contribution:
-

These solution not only enable the company to interact with customers better,
providing the right goods and supply to the right stores, but also enable finance and
accounting managers to provide the right information in making critical decisions.

Pharmacity can monitor the supply in stores and deliveries adjusted according to
where they are needed most. Accounting team easy access to information, since the
data is centralized and recorded properly. The monthly report is made more accurate
and does not take much time.

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Pharmacity enables to customize Dynamic AX for the business special needs, such as
controlling batches in view of expiry dates, resulting in ensuring that deliveries are
sent to the right branches.

The technology allows Pharmacitys front-line retail team to focus on higher-value


tasks. In addition, Votiva provided advice on best practices and internal procedures
that improved process and workflow efficiency. With these new capabilities, the
company could have reduced headcount by 10 to 30 percent, given the efficiency gains.

Limitation:
- Initial investment is quite large, but not guaranteed to work effectively
- Need better personnel training, access to the new process is not easy
- Maintenance and support expensive.
- The effect may be affected if the data are not used CRM throughout the company.
- Because e-CRM system requires a lot of data entry, users often miscalculations or incorrect
information, leading to poor results of the analysis and decision-making errors.

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- Failure to measure success. Measurement of pre-project status and post-project achievements


is essential for a company to show success.

2.2. Vivotek Camera


FD8134 and FD8136 is used to monitor the pharmacies which covers an area from small to
medium. Camera management system can be used both on site and remotely by free software
to 32 channels of VIVOTEK- ST7501.
Purpose: To improve customer care service, the products on display, the service attitude of
the staff, board of directors has decided to install IP camera system- VIVOTEK for the
pharmacy system in Ho Chi Minh City.
Contribution:
-

Raising the working spirit of staff

Improve the quality of customer service

Supervision over the internet, which helps to closely manage without the effort and
cost of travel.

Limits:
Assigment Information Technology for ManagersPage 16

- Expensive initial cost of having to install synchronized at all stores.


- For a large memory capacity for storing clips of the day at all stores.
2.3. Webpage
Pharmacity homepages has 6 main tabs:
About us: where you can learn more about Pharmacity
Store: where you can find the Pharmacity nearest you.
Event: where notice of the communication activities for the public health of Pharmacity
Offer: where announce the promotions in Pharmacity
News: where you update the scientific information useful for health
Career: where you are looking for career opportunities with Pharmacity
Contact us: where you contact when necessary.

Figure 3: Home page's Pharmacity

Pharmacity website provides many product categories in general, all products and services
divided in ten groups, namely:

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Method and payment option products and services


a.

How to buy

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Initially, if you want to buy Pharmacitys products and servers, please find the product
you want to buy at home page or you enter the products name you want into the search box.
After you select the product you wish to purchase, please click on the "Add to cart" in the
product details section or you can compare that product with others.
Step 1: Check out option
You have 2 option: Register account or Guest account. If you already have an account, please

Figure 4: Product details section

fill in email and password to log in. The advice is that you create an account to save your
purchase history, health information necessary for later consultation [3]
Step 2: Billing details
Provide the information of recipient. If it is available address, please press the button
"Continue" to move next step. Pick My delivery and billing addresses are the same, you can
skip to step 3.
Step 3: Delivery details
Step 4: Delivery method
Flat Shipping Ratell show you how much the ship money is. Check your information for
orders including amount, categories, prices, total money, where receive goods, payment
method and press the button "t mua" to buy.
Step 5: Payment method
After pressing the button "t mua". If your order is successful, it will show "t hng thnh
cng" and cungmua will send a confirmed email to you.
Step 6: Confirm order

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b. How to pay
- Pharmacity voucher
- Cash: With this method, cungmua.com will receive money when delivered goods to you.
Contribution:
- Provide more information about Pharmacity: history and the values that Pharmacity brings.

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- Inform the community activities, the attractive promotions of Pharmacity, which builds the
image of the leader retail drugstore chain in Vietnam.
- With online shopping function, the site is a trusted shopping with guaranteed product quality,
listing price and fast delivery team.
- Many utility functions: search for your nearest Pharmacity pharmacy, career opportunities,
prescription online consultation, help with product online, compare between products,
provides additional information on nutrition, health... Pharmacity website will give confidence,
peace of mind for customers.
Limits:
- The medicine are sold online is relatively small, not serve all the needs of customers.
- Product information is still sketchy
- Reality in Vietnam, prescription drugs sold in pharmacies, under the guidance of university
pharmacist, not advertising and marketing for the consumer, may only provide information for
medical staff
- Payment methods are limited, inconvenient for buyers.
2.4 Applications on Smart phone

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Contribution:
Extra Care application installed on mobile devices with Android or iOS operating systems,
customers can:
- Check your accumulated score, without carrying cards
- Receive a bonus equivalent to 2% on each purchase invoice, in all pharmacies in the system
Pharmacity
- Finding the nearest pharmacy Pharmacity over smartphone navigation
- Check your purchase history
- Information about the condition, health condition, allergies, interactions with other
medications that are used... will be saved, convenient health care clients.

III.

DESCRIPTION

OF

THE

PROBLEMS

FACED

BY

THE

ORGANIZATION
3.1. Identify the problems
3.1.1 Payment method
Today, online shopping is increasingly popular. Because of the convenience of shopping
online: buyers can save time, travel expenses, while at the same time can refer to the
information about the product in many different stores; the seller saves advertising costs,
space and staff ... However, it also has many disadvantages and barriers: the fear of the buyer;
if the transaction is not successful, it will make the seller to bear the whole costs .... With the
diverse forms of payment have partly solved these difficulties :
-

Pay on delivery: This is still primarily a form of payment when buying through the site
for safety assurance, the customer receives the correct goods ordered new pay.

Bank transfer: Through ATM or direct transactions at the bank, the account holder
transfers to the account of the seller some money before receiving the goods. This
approach should only be done when the buyer can trust in the seller, usually when the
two sides are patrons on shopping sites or the seller is a reputable partner. This method
is useful in cases where buyers and sellers stay away from each other, can not be paid

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directly in cash, but there are certain risks to the buyer, the seller does not deliver or
inferior delivery quality than they sell.
-

Send money by mail or by international money transfer system in the case of the buyer
or seller in the distance, did not have a bank account, you can use this way. However it
will take a charge transfer; depending on each bank's services, fees can be several
thousand dong.

In step 4, when selecting a payment method, buyers can only pay via cash after receiving the
goods, there is no other form of payment.
3.1.2. Microsoft Dynamics AX
-

Dynamic AX implementation led to higher license fees and upgrade hassles with
future product releases

Pharmcity without full documentation of business processes

Pharmacity has not set out the mechanism to supervise the use of the system

Poor or inadequate data make monthly reports difficult and takes more time

Limited flexibility and customization to the software.

The access to the software will be based on access to the Internet.

Dynamics using, ie you must have a mature sales network; force major customers, the
product definition, price lists, invoices module and marketing management
requirements and all the tables are set before everything works correctly. Not all
companies to satisfies all the requirements above.

Dynamics also have trouble if you do not use IE (eg, Google Chrome), and any other
"advanced search" will require you to build a query or report.

About CRM only:


-

CRM software can not integrate with the accounting systems and other email.

Companies must ensure that all departments are using this system effectively before
investing.

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Many employees do not adapt to the change. For example, older workers are
accustomed to using the old system or their own methods may feel uncomfortable,
even unacceptable to the new system.

Require employees to take the time to learn the system. This can reduce work
productivity when the new system update.

3.1.3 Vivotek camera


- The video recording is often forgotten, not revised.
- It costs more labor costs for management, maintenance and repairs.
3.1.4 Applications on Smart phone
- The software does not have many features, these features are not really useful for our
customers.
- The security is not high: just register for free by email, no password.
- Only use the card when connected to the Internet, this is a pretty big inconvenience for
customers.
- There is no synchronization between the account on the site and the account on Extracare,
this is a disadvantage in the customer information management.
3.2. Analyze the impact of these problems on the organization
3.2.1 Payment method
Cash forms of payment after receipt of goods (Cash on Delivery - COD), vendors face
many risks. Because, after a week if the carrier does not connect with buyers, such products
are required to return it to the sender. Meanwhile the seller must pay the full 2-way delivery
fee, plus COD charge (fee for employees entrusted carriers charge households). However in
this unit, form COD still account for nearly 90% of the transaction. Also, many people do not
want to receive goods purchased more likely to be repaid should be quite high.
3.2.2 Vivotek Camera
- If not to review the daily recording section, the fault of the staff in the process of customer
service will not be overcome, the quality of service will not be improved.

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- Camera will be an incentive for employees to perform their responsibilities properly. If there
is no form of honored or sanction a reasonable way, it will not motivate the right behavior.
- The camera is also used to prevent product loss cases or ensure the security in the state of
thieves.
3.2.3 Microsoft Dynamics AX
- The initial cost is high for Dynamics AX, the system is not optimized functions, monitor
usage closely can generate investment funds for inefficient companies.
- Overlapping processes, lack of data and discontinuous causing difficulties in storing,
processing and retrieving information as necessary
- The employee does not adapt to the new system to make mistakes in data entry operations,
can cause large errors in the statistics.
3.2.4 Applications on Smart phone
- Because software is not really having useful features, in addition, you need to connect the
internet for using is extremely inconvenient. Therefore the number of customers using the
software is not much. This results in costs for this software will not work and nor build
customer profiles comprehensively.
- The security is not high, easy to lose customers data.
- There is no synchronization between the account on the site and the account on extracare,
this is a disadvantage in the customer information management.

IV. SUGGESTION OF THREE TYPES OF INFORMATION SYSTEMS


TO AID THE ORGANIZATION
4.1 Analyze how IT can help the organization resolve the problems
4.1.1 Payment method
Online payment: Some sites in Vietnam have had a form of payment online shopping makes
billing simple and convenient.

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- Pay by credit card or international debit: customer owns the cards with Visa, MasterCard,
American Express, JCB can pay online at more than 60 sites connected to the payment
gateway OnePAY.
- Payment by domestic debit card: Cardholder versatile East Asia and Vietcombank
Connect24 cardholders can make payments online at the website connected to Bank of East
Asia and OnePAY payment gateway.
- Payment by electronic wallet: Owning Mobivi electronic wallet, Payoo, VnMart, customers
can pay online on several websites accept this electronic wallet.
4.1.2 Vivotek Camera
- There should be a team process the video of the day from the shops (to prevent damage and
loss of business).
- Should have a periodic inspection every week, every month any video and analyze the
strengths fault or to edit, develop reasonable.
4.1.3 Microsoft Dynamics AX
- The business process must be carried out according to the workflow, unified document
templates, full archive data and information for each product imports and exports need to be
filled enough, including batch number, manufacturing date and expiry date...
- You can open a department specializing in inspection reports periodically, creating workflow,
monitoring and repair of the operation of the system or add this functionality to the accounting
department.
- Should be integrated so that the synchronization between CRM and Dynamics AX as well as
other software such as financial accounting, SCM...
- Unlock training for employees to become proficient in these systems.
4.1.4 Applications on Smart phone
- Software should switch to offline mode, the tag code can be scanned and integrated in the
customer's phone. The access to internet-based card is very inconvenient.
- There should be consistency between the account on the website and accounts on your phone.
For example, when customers shop online on the website and receive them at home, the
Assigment Information Technology for ManagersPage 26

integration points will not be done, because they want to accumulate points, they must have an
account barcode on the phone-Extracare.
- Software should integrate online shopping functionality, ex: customers can select products
and shopping on the site are manipulating.
- Be able to integrate more promotions are applied in the system, as well as news and
information on health, nutrition.

V. CONCLUSION ON THE OVERALL SUGGESTION


Pharmacity dedicated customer service by building the best pharmacy services,
ensuring the best experience in all aspects and to strengthen its presence in all regions of
Vietnam.

To do so, companies need to have a complete system, integrated and always

updated, in order to effectively serve our customers best.


! Payment methods should be diversified to facilitate and minimize the risks for the
company.
! The video should be handled logically to maximize service capacity of staff and
limited loss of property.
! Software operating system needs to be comprehensive and effective. To do so,
creating a continuous workflow, one-way; training employees; opened a
department for monitoring, training and necessary settings to optimize the
efficiency of the software.
! Software should switch to offline mode, the tag code can be scanned and
integrated in the customer's phone. There should be consistency between the
account on the website and accounts on your phone. Software should integrate
more functionalities.

Assigment Information Technology for ManagersPage 27

REFERENCE
1. Groupon, http://en.wikipedia.org/wiki/Groupon. (May 8th, 2016).
2. Pharmacity.vn. http://www.pharmacity.vn/. (May 8th, 2016).
3. Pharmacity.vn. Tuyn dng, http://career.pharmacity.vn/. (May 8th, 2016).
4. Microsoft Corporation. Microsoft Dynamics AX 2012: Product Overview
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Microsoft Dynamics AX

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