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HP Color LaserJet CP1210 and CP1510

Series - Print Quality Troubleshooting
Guide
PRINT MODES: Driver, Extended, Optimize
Repetitive Defect Distances
PQ Defects
Background
C-Blade Blur
C-Roller Dark Bands
C Roller Dark Bands at Beginning of Life
C-Roller Dark Bands Later than Beginning of Life
C-Roller Dot
C-Roller to Ground
Chicken Tracks/Fish Scale
Color Plane Registration
Contamination: Fuser
Contamination: OPC
Curl
Developer Bands, Black
Developer Clutch Skips
Developer Roller - Toner Missing on Edge of Paper
Developer Sharp Bands
End of Cartridge Life Cleaning

Faulty OPC Ground Path
Fuser Cracks
Image Memory
ITB Drive Roller Contamination
ITB Failure
ITB Spots
Leading Edge Shift
Light Print
Light Print at Edges of Image
Missing Color Plane
Offset, Fuser
OPC Cleaning
OPC Drive Failure
OPC Plus Charge Memory Lines
OPC Repeating Dots with White Streak
OPC Wide White Bands
Short Horizontal Line Segments
Small Pitch Banding
Stacking
Streaks: Dark Caused By Fiber
Streaks: Developer
Streaks: Fine Cartridge
Streaks: ITB Toner Streaks

Streaks: ITB Wave
Streaks: Light
Streaks: Scanner Ghost
Streaks: Vertical Ripple
Streaks: White Caused By Fiber
Toner Leak
Toner Out
Trailing Edge Contamination and Smear
Tramlines
Transfer Mottle (Primary)
Transfer Mottle (Secondary)
Mispositioning Input Tray Settings
Sealed Envelopes
Toner Cartridge Seal Tab
Toner Splash
10.xxxx Supplies Error

PRINT MODES: Driver, Extended, Optimize

Software Media Types
Software
media
types

HP PRINT
MODES

Plain
Letterhead
Preprinted Normal
Prepunched mode
Colored
Recycled

Engine
Extended Color
print mode print mode tables

Output
LUT
prefix

Constraine
d Curve
Tables

none

Plain

NormalMas
PlainFull
s

HP LaserJet
90g
HP Color
Laser Matte
105g
HP
Premium
Heavy media
Heavy mode
none
Choice
1
Matte 120g
Mid-Weight
96-110g
Heavy 111130g
Bond

Plain

NormalMas
PlainLow
s

Heavy media Rough
1
paper

Plain

NormalMas
PlainLow
s

HP Color
Laser
Brochure
Matte 160g
Cardstock
HP Superior
mode
Laser Matte
160g
Extra Heavy
131-175g

Heavy media
none
2

Plain

NormalMas
PlainLow
s

Heavy
Rough

Heavy media Rough
2
paper

Plain

NormalMas
PlainLow
s

Heavy media More
Plain
2
fusing (+1)

NormalMas
PlainLow
s

Rough

---no name—

--- no name

HP Cover
Matte 200g --- no name
HP Matte

Photo 200g

Normal

not used — Heavy media — 3 — — Light 6074g Light mode Light media none 1 Plain NormalMas PlainFull s — --.Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s Normal — --.not used — Light media — 3 — — — HP Light Glossy Glossy Presentation mode media 1 Glossy 130g Hp Professional Laser Glossy 130g Heavy Glossy 111- none — Gloss NormalMas Glossy y s .not used — Light media — 2 — — — — --.

Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s Normal 130g HP Color Laser Brochure Glossy 160g HP Superior Laser Glossy 160g Glossy Glossy mode HP Tri-Fold media 2 Color Laser Brochure 160g Extra Heavy Glossy 131175g HP Color Heavy Glossy Laser Photo Glossy mode media 3 Glossy 220g none none Gloss NormalMas Glossy y s Gloss NormalMas Glossy y s .

no name Glossy 220g — (higher gloss) none Glossy NormalMas Photo (lowPhoto s speed cal on) Photo 2 (not none Tweety) Glossy NormalMas Photo (lowPhoto s speed cal on) Photo 1 HP Tough Paper Tough Paper Glossy film mode none Gloss ToughPaper Glossy y Envelope Envelope mode none Plain Envelope 1 NormalMas PlainFull s .no name Glossy 220g — (faster printing) HP Color Laser Photo --.Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s Normal Card Glossy 176-220g HP Color Laser Photo --.

not used — Envelope 3 Label mode Label --.not used — Designated media 1 --.Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s none Plain NormalMas PlainLow s Color Laser Transparency Transparenc OHT mode y none OHT NormalMas Glossy s Labels none Plain NormalMas PlainLow s Heavy Envelope Normal Heavy Envelope mode Envelope 2 --.not used — Designated media 2 --.not used Designated .

Paper curl -down EEC96-10 — This setting optimizes fuser temperature for paper with the ends curled down in the output tray.Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s — Normal media 3 Extended Print Modes EXTENDED PRINT MODES Paper curl .up Extended Output LUT print mode EEC95-11 Description — This setting optimizes fuser temperature for paper with the ends curled up in the output tray. . Flap sealing EEC94-13 — This setting reduces fuser temperature for envelope print modes to reduce flap sealing.

-2 This setting optimizes the transfer voltage for humid . +2 EEC92>+n* * These settings give 2 levels of direct control to increase fuser temperature. EEC68-10 EEC91>0Bh More fusing (+n) n * — = +1. The user needs guidance from HP support to use these settings. Dry paper EEC93-13 — This setting optimizes the transfer voltage (between the transfer belt and paper) for dry conditions or high resistivity paper. The user needs guidance from HP support to use these settings.Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s Normal EEC68-10 EEC91>0Bh — * EEC92>-n** These settings give 2 levels of direct control to decrease fuser temperature. Humid paper EEC94-12 — Less fusing (-n) n = -1.

+3. The user needs guidance from HP support to use these settings. Rough paper EEC93-14 — This setting optimizes the transfer voltage for rough.Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s Normal conditions. The user needs guidance from HP support to use these settings. The . Less duplex EEC68-10 — transfer (-n) n = -1. +4. -4. -5 * EEC92>-n** These settings give 5 levels of direct control to decrease simplex transfer voltage. +2. -3. -4. -3. * — +5 EEC92>+n* * These settings give 5 levels of direct control to increase simplex transfer voltage. -2. EEC91>09h -2. textured papers. EEC68-10 Less transfer (-n) n EEC91>08h — = -1. -5 * These settings give 5 levels of direct control to decrease duplex transfer voltage. EEC68-10 More transfer (+n) EEC91>08h n = +1.

+3. Less toner (-1) — Tone curve is scaled back so ReducedMass that solid is not 100% halftone 1 (-1 level) Less toner (-2) — Tone curve is scaled back so ReducedMass that solid is not 100% halftone 2 (-2 levels) Less toner (-3) — Tone curve is scaled back so ReducedMass that solid is not 100% halftone 3 (-3 levels) NOTE: * “>” means write xxh to bits 11-15. . +4.Software Media Types Software media types HP PRINT MODES Plain Letterhead Preprinted Normal Prepunched mode Colored Recycled Engine Extended Color print mode print mode tables Output LUT prefix Constraine d Curve Tables none Plain NormalMas PlainFull s HP LaserJet 90g HP Color Laser Matte 105g HP Premium Heavy media Heavy mode none Choice 1 Matte 120g Mid-Weight 96-110g Heavy 111130g Bond Plain NormalMas PlainLow s Normal EEC92>-n** user needs guidance from HP support to use these settings. +2. The user needs guidance from HP support to use these settings. More duplex transfer (+n) n = +1. +5 EEC68-10 EEC91>09h * — EEC92>+n* * These settings give 5 levels of direct control to increase duplex transfer voltage.

-2. (There is currently no known defect associated with this adjustment. -4. Drum Banding EEC95-13 This mode reduces the occurrence of sharp lines at the OPC drum pitch (75 mm) by extra prerotations and by jogging the drums slightly after each job. EEC91>05h* -1. +2) This mode increases transfer belt (ITB) cleaning effectiveness by increasing the ICL (ITB Cleaning) roller/brush voltage for the +1 setting. +1. +5 This adjustment allows fine control of the Magenta station OPC-to-ITB transfer voltage. -4.) Transfer belt voltage – M EEC68-10 n = -5. EEC91>0Ah* -1. EEC92>n** +3. +2. This should be used when the ghost of previous heavy coverage pages appears on following pages. 0. EEC96-11 (+1) and by increasing cleaning frequency for the +2 EEC96-12 (+2) setting. The printer will use extra cleaning rotations when stopping to eliminate this coating on the drums. EEC92>n** +3. -4. EEC91>04h* -1.) Transfer belt This adjustment allows fine control of the Cyan EEC68-10 . -2.** “>” means write +/-y to bits 9-15. Background Toner Extra Drum Cleaning Transfer belt cleaning voltage EEC68-10 n = -5. Transfer belt voltage – Y EEC68-10 n = -5. -3. +4. Optimize Menu OPTIMIZE MENU Extended print mode Description EEC95-9 Optimize printer settings to reduce background toner. +2. +5 This adjustment allows fine control of the ICL roller/brush voltage.) EEC93-11 Talc from paper with high talc content gets coated on the imaging drums and degrades image quality. (There is currently no known defect associated with this adjustment. 0. The jogging motion is slightly audible. -2. 0. +4. +2. +1. Increasing the voltage is better for heavy coverage cleaning. +1. Transfer belt cleaning (+1. +5 This adjustment allows fine control of the Yellow station OPC-to-ITB transfer voltage. EEC92>n** +3. (Glossy media picks background toner more readily than plain media. Decreasing the voltage is better for OPC drum ghosting. -3. +4. -3.

Fuser film (1 rotation) 56.Optimize Menu OPTIMIZE MENU Extended print mode Description voltage – C n = -5. +1. +5 This adjustment allows fine control of the Black station OPC-to-ITB transfer voltage.5 Appears on all color planes. +1. Cartridge to cartridge spacing 69 Distance between each color OPC. (There is currently no known defect associated with this adjustment.) top Repetitive Defect Distances Repetitive Defect Distance Table Component Distance (mm) Notes OPC drum (1 rotation) 75. -3. Charge roller 26. +2. 0.3 Developer RS roller (1 28. +2. EEC91>07h* -1. Registration roller 44 Transfer roller 57 ITB 633. EEC91>06h* -1. +5 station OPC-to-ITB transfer voltage. .6 Appears on all color planes. -2. EEC92>n** +3. EEC92>n** +3.8 rotation) Appears on all color planes. +4. +4. Fuser pressure roller (1 56. -3. -2.5 rotation) Inside developer and Removes and Supplies toner to the developer sleeve. -4. -4. 22.7 Appears only in one color plane. 0.) Transfer belt voltage – K EEC68-10 n = -5. Developer roller (1 rotation) Appears only in one color plane. (There is currently no known defect associated with this adjustment.8 Appears in a single color and may be either a dark or a white spot.

top PQ Defects Background Description Various color toners developing on to white regions of the page.] .5 mm. The series of bands will repeat at 75 mm.] Workarounds Print four pages prior to the critical PQ document. [Update: Excessive hand oil. etc. Reducing the humidity is the second best change. Cause Toner. Cause Toner is developed onto the OPC in the white regions. When the cleaning blade encounters this region the OPC accelerates. backlash in the gear train is absorbed and the OPC slows down. [Update: Avoid handling the page prior to printing and take care not to transfer hand oil or lotion to the pages. NOTE: Hummingbird/Tweety have never had a background problem. Workarounds The greatest reduction will be made by changing to a rougher media. Related Parts Media and cartridges. lotions. OPC frequency. Conditions Smooth media is worse case. Installing new cartridges may help but only if they are near end of life. bonds to the OPC surface resulting in region with a different coefficient of friction. or some other material. top C-Blade Blur Description A sequence of light/dark/light bands with a total width of approximately 1. Conditions Most commonly occurs after printing heavy coverage and then allowing the printer to sit idle. can be transferred from handled paper to the cartridge creating the region of different coefficient of friction on the OPC. followed by the gear train recovering and the OPC accelerating. The smooth media significantly improves the transfer efficiency and the size of each background toner particle covers more white area after fusing. High humidity and end of cartridge life adds to the problem.

when these rotations occur. Cause Material is scraped off the OPC surface and accumulates at the OPC/C-blade interface. top C Roller Dark Bands at Beginning of Life .  Replace the cartridge.Related Parts Specific print cartridge NOTE: Continued printing cleans the OPC and eliminates the defect. Defect repeats at 26.7 mm) Description Thin dark horizontal lines repeating at the C-roller interval (26. Conditions This defect occurs in low temperature environments after printing long jobs and then allowing the printer to sit idle. Workarounds   Turn On countermeasure in extended mode. These multiple short rotations prevent the contaminant from sticking in one place. Elevate the operating environment temperature.7 mm). The drawback is that the printer will continue to make random noises when sitting idle. top C-Roller Dark Bands (These 2 examples are not to scale with each other. The material on the C-roller surface then prevents proper charging of the OPC surface because of the additional resistance. The bond to the OPC increases when the cartridge sits idle and is transfer to the C-roller surface. Related Parts Print cartridge(s) NOTE: There is a fix in the engine that can be turned on which allows the cartridge to continue rotations after it has stopped printing.  Reduce the length of print jobs to 10 pages.

7 mm Description Dark. . Defect repeats at 26. Workarounds   Turn On countermeasure in extended mode.) Description Thin dark horizontal lines repeating at the C-roller interval (26. If the defect is light severity. it will fade to light severity in 1 day. The fade will occur regardless of whether the printer is printing or sitting idle. it will fade to unnoticeable levels in 1 more day. Cause This defect appears to be charge related. The defect can occur in white areas and also halftoned areas as shown. If the defect is moderate severity. Rough shipping and handling can create a trapped charge in the charge roller. top C-Roller Dark Bands Later than Beginning of Life (These 2 examples are not to scale with each other. Conditions This defect occurs in low temperature environments after printing long jobs and then allowing the printer to sit idle. and fades over time. The trapped charge dissipates over 1-2 days. sharp horizontal bands repeating at the C-roller pitch (26. Workarounds Tell the customer that the defect will go away in 1-2 days depending on the severity. The bond to the OPC increases when the cartridge sits idle and is transfer to the C-roller surface.7 mm). Cause Material is scraped off the OPC surface and accumulates at the OPC/C-blade interface.Dark sharp horizontal bands repeating at 26. particularly when the edges of the media have weaker toner transfer than the rest of the page. Conditions Occurs at the beginning of life. The defect is most visible on the edges of the media.7 mm. Related Parts Print cartridge(s). The material on the C-roller surface then prevents proper charging of the OPC surface because of the additional resistance.7 mm). Elevate the operating environment temperature.

Related Parts Print cartridge(s).7 mm). top C-Roller Dot Description Small dots repeating vertical down the page at the C-roller interval (26. . Cause The most common cause for C-roller dots is adhesive contamination. They peel off the labels they need at the time. Example shows a black dot on both the magenta and non-printed areas. check with HP for a list of preferred adhesive labels. Reduce the length of print jobs to 10 pages. If the problem still occurs when printing full sheets of labels. it must be replaced. when these rotations occur.  Replace the cartridge. This time. Then. Adhesive from labels or envelopes can come off and attach to the charge roller surface. These multiple short rotations prevent the contaminant from sticking in one place. they use the same sheet to print more labels. The dots can be the color of any of the toner cartridges. the adhesive is exposed and can more easily contaminate the cartridge. A defective charge roller may also be the cause. The dots can be seen on the page in both the printed and non-printed areas. A common way for this to occur is if the customer prints on only a few adhesive labels on a sheet of labels. and not “reuse” the same sheet over and over. Conditions Contamination or damage to the C-roller surface. Related Parts Print cartridge(s). Workarounds    Encourage the customer to print the entire sheet of labels at one time. NOTE: There is a fix in the engine that can be turned on which allows the cartridge to continue rotations after it has stopped printing. The drawback is that the printer will continue to make random noises when sitting idle. Once the C-roller is contaminated or damaged.

Workarounds None Related Parts One of the print cartridges. Development occurs outside the image area. top Chicken Tracks/Fish Scale Description In mid-tone regions. repeating at 75.top C-Roller to Ground Description The defect consists of sets of 4 mm wide bands. Conditions This defect may occur in all environments and printing modes. unless printing in mono mode. This defect is sometimes accompanied by toner contamination at the leading edge. The high voltage supply is unable to maintain the charging voltage due to the short. For example.8 mm pitch across the full width of the page. The defect tends to occur near the left and right margins (within about 5 cm of edge). Cause Fish scales (and chicken tracks) are caused by static discharge disturbing the toner as the media peals away from the transfer belt before going into the fuser. setting Origin=China ensures that secondary transfer bias is optimized for the high-resistance media which is common in China. YMCK. Cause The OPC coating is damaged allowing the charge roller bias to be connecting to ground. Workarounds Fish scales (and chicken tracks) are minimized when the customer selects the proper Media and Origin settings. toner development occurs across the full length of the developer. Conditions Fish scales (and chicken tracks) tend to occur in dry environments when the media has been opened for some time and dried out or with highly resistive media types. short wavy marks occur in all colors (especially black and cyan). Additional methods for minimizing this defect include: . NOTE: The defect in one print cartridge causes the print defect to occur in all four colors.

g. Cause It can be caused by thermal expansion.. HP media specified for use with LaserJet printers). bad calibration.  After continuously printing. Use freshly-opened media or lower-resistance media (e.  Opening and closing the cartridge door should be discouraged unless a cartridge is to be changed.  Failing ITB. Workarounds   Forcing a calibration should resolve the problem in most cases. See Failing ITB section. Transfer (or Duplex Transfer) . top Contamination: Fuser . top Color Plane Registration Description One or more color plane is not aligned with the other color planes. Conditions   After a long period of idle time.  Extended Print Modes . there is no workaround.  After a calibration is performed while using faded cartridges. After a cartridge change. it should be replaced.  After the front cartridge door has been opened/close without changing cartridges.  If ITB is failing. Dry Paper . If a cartridge is severely faded. cartridge alignment or shifting.

 Numerous fuser jams were observed on the previous jobs.8 mm on the back of the page. Workarounds Discard the first and last page of a new ream of paper. Narrow media was printed for extended periods of time. Rotating the OPC in the opposite direction will cause print defects. Care must be taken to ensure the OPC is only rotated in the proper direction. Two pass selectable from the tool box. Cleaning page ) Related Parts Fuser NOTE: If repeating defect does not disappear after repeated cleaning pages. Two cleaning modes are available for this printer:   Single pass selectable from control panel. a permanent defect might be present on the fuser sleeve. The spots maybe of all or one color. Glue from labels has also been a source for this defect.Description Dark toner dots observed on the front or back of the page. Conditions Immediately after loading paper. Cause Glue from the ream wrapper transfers to the paper and then transfers to the OPC(s). Cause Toner buildup on the fuser sleeve. (Help . Workarounds Run several cleaning pages until defect disappears. It is possible to clean the OPC(s) with isopropyl alcohol and a tissue or soft cloth. Conditions Defect occurs if:   Inappropriate media type mode is selected (fuser too cold). . top Contamination: OPC Description Dark spots in white areas and light spots in printed areas repeating at 75 mm (3 inches). Defect is either nonrepeating or repeating at 56.5 mm pitch on the front of the page or 56. It will be necessary to print several pages after cleaning to remove all alcohol residues.

Conditions The defect is more easily seen in large areas of a uniform halftone. Cause The toner development is not uniform around the circumference of the developer either due to the sleeve itself or the lack of precision in the bearings spacing the sleeve from the OPC.Use a higher temperature media type mode which will increase the negative curl tendency reducing the positive curl. Workarounds Positive curl . Conditions Positive curl .Related Parts Print cartridge(s). Related Parts Fuser top Developer Bands.occurs in humid environments when printing high coverage pages.3 mm). Negative curl – paper is curled away from printed side. Workarounds . Black Description A dark wide band repeating at the developer roller interval (22. Also. Cause Uneven drying conditions for the two sides of the paper and fuser location close to the paper output. Negative curl . Negative curl – occurs in high humidity environments when printing low coverage pages. more fusing could be selected in the extended print modes.Use a lower temperature media type mode or select lower fusing temperature in extended print modes. Two types of curl are possible:   Positive curl – paper is curled toward the printed side. top Curl Description Printed paper has curled edges.

The image on the right leaves yellow toner left over from green. resulting on the third image.Toner Missing on Edge of Paper Cyan toner missing from both images. Cause Four pages missing There are two developer clutches. The defect usually . Workarounds Reprint the page. for K. in a loss of developer sleeve rotation for 8 mm. This can be seen when the customer is trying to print to the full sides of the page.  Change the halftone level. top Developer Roller . The toner will be missing along a vertical wavelike “scallop” pattern. Description Toner is missing on one or both sides of the page. magenta. Related Parts Printer gear train assembly NOTE: We think that this issue has been resolved during development but feel that it should be documented in the event that a lack of margin allows it to reoccur. top Developer Clutch Skips Description An 8mm horizontal band running across the page can occur in cyan. and missing K engage. Related Parts Print cartridge(s). a rotational skip by one tooth can occur. and forth relative to one another. or in black only. Each clutch has two halves that move in and out second. Conditions This defect can occur in all printing conditions. Change the pattern color.3 mm). The scallop appears to repeat at the developer roller interval (22. and yellow simultaneously. and one CMY on the first.  Replace the cartridge. one for CMY. If the two halves fail to fully images.

Related Parts Print cartridge(s). Cause During shipping. replace the cartridge. and fades over time. sharp horizontal bands repeating at the developer roller pitch (22. Workarounds Tell the customer that the defect will go away in 1-2 days depending on the severity. Reinstall the cartridge and see if the defect is gone. If the defect is light severity. Conditions Near or at cartridge end of life. Cause Developer to OPC pressure is uneven. Workarounds Remove the cartridge and gently shake it side to side. this dent causes extra toner to transfer out causing the bands. Conditions Occurs at the beginning of life.3 mm). The fade will occur regardless of whether the printer is printing or sitting idle. Related Parts Print cartridge(s). the dent recovers. it will fade to light severity in 1 day. If the defect does not go away. the toner may not develop in these uneven pressure areas. When the cartridge first prints. the doctor blade presses onto the developer roller and causes a dent. The bands can run completely across the page side to side. If the defect is moderate severity. it will fade to unnoticeable levels in 1 more day. This will redistribute the toner. Reinserting the cartridge also gives the developer to OPC pressure a chance to recover. This has eliminated the defect in the past.3 mm top Description Dark. The bands are visible inside a solid half-toned area. . Over a day or 2. or only appear on the edges of the page.occurs very near or at the end of life. top Developer Sharp Bands Dark sharp horizontal bands repeating at 22. When toner amount in the fresh cavity gets low.

Workarounds Replace the cartridge(s) in Override mode. NOTE: We think that this issue has been resolved during development but feel that it should be documented in the event that a lack of margin allows it to reoccur. Cause The print cartridge is unable to pick up the waste toner from the ITB due to the worn condition of the OPC. large resistance variations can occur across the contact. located within the gear train. Related Parts OPC printer contacts. Conditions This defect will be most prominent in solid and halftone areas. Workarounds There are none. becomes sufficiently displaced from the point of contact. resulting in E-field variations in the development nip which causes the banding variation. A common DVM may be used to make this measurement. Related Parts Print cartridge NOTE: This problem is most commonly seen with yellow but may also occur in magenta and cyan. top . The resistance measured between the engine side OPC ground contact and engine ground should be less than 700K ohms. Cause Each of the four color stations has an OPC ground contact located in the center of the engine drive coupling.End of Cartridge Life Cleaning Description Some of the halftone images contain toner that is not part of the requested color. top Faulty OPC Ground Path Description Any one of the four color planes can develop a severe horizontal banding pattern which will have a tendency to repeat down the page at a 75. This background like toner will not occur in all colors. Conditions Printing in Override mode. If the conductive grease.8 mm pitch.

Fuser Cracks Description One or multiple fine short horizontal lines repeating at approximately 57 mm. then followed by printing the medium density half tone page below.  Print on glossy media. the dark vertical feature is the black vertical line shown by the upper arrow. This line runs the entire vertical length of the page. Cause After repetitively charging/discharging the same vertical area on the OPC drum. . Related Parts Fuser top Image Memory Description A defect can occur when the same dark vertical feature is printed repetitively on a white background. a light vertical ghost line can occur as shown by the lower arrow. Remove long continuous vertical features from the image. Conditions This defect will be most prominent in uniform solid areas printed on glossy paper. The defect is a light ghost feature on the half toned page in the same vertical location as the vertical dark feature had been on the white background page. Cracks are usually small and invisible to most customers. Cause Fuser cracks can develop in early life if printer is idle for extended periods of time. This could also occur for wider vertical features or other colors different from this example. Workarounds   Let the cartridge rest for a day. Workarounds None. Canon will have a firmware countermeasure implemented as rolling change that should address this issue. Conditions On the example shown. it temporarily looses the ability to discharge completely due to trapped charge. If this page is continuously printed over many pages (400-900). and then a half-toned page is printed shortly after. This results in the ghost.

> 10k). causing bumps (which can be observed through the rear door of the printer) and disrupting secondary transfer.g.  Mechanical damage or tearing of the belt. Cause Contamination of the ITB drive roller and/or ITB tension roller can occur during manufacturing or rework. Leading edge margin changes during continuous print. top ITB Failure Description ITB assembly wearout causing a number of PQ defects including:  Poor/inconsistent CPR calibration and/or CPR that changes from the top to the bottom of a page. the defect can become a continuous streak through all colors. The dots or streaks may appear after a considerable number of pages printed (e. top ITB Drive Roller Contamination Description Light spots repeat at 69 mm pitch and are observed in all colors. Over time.  . Add images without the vertical feature to the job. Workarounds None Related Parts ITB NOTE: This defect occurred with ITBs which had been reworked outside of Canon’s clean room assembly environment.  ITB wave streaks defect. Related Parts Print cartridge(s). or much earlier. The contaminants deform the belt. Larger contaminant particles can deform the belt sufficiently to create a continuous streak in the belt.

are observed on about 50% of pages. Related Parts None. Cause Contamination on ITB belt surface.e. top ITB Spots Description ITB spots often look like an “eye” – a white dot centered in a dark oval. Workarounds None. often traceable to adhesive from ream wrapper or from adhesive labels. The thermal load history of the belt affects the time to failure. top Leading Edge Shift Description . Workarounds  Print 20 high-coverage pages. High temperature environments and back-to-back short jobs (1pg is worst case) cause the shortest time to failure.  Discard the first and last page of a new ream of paper. and occur in all color planes. Cause Increased drag between the ITB and the T1 sheet. cyan but not black). spots do not repeat on a given page).Conditions Abnormally heavy printer usage or printer past end of life. NOTE: This will improve cleaning effectiveness but does not guarantee that the spot will be cleaned. If the spot occurs in only one color plane (e. always at same distance from left edge but in varying distance from top edge.g. This spot (or several spots) appear just once per page (i. then it is not an ITB spot. Related Parts ITB NOTE: Cleaning the ITB surface would be extremely difficult for the customer (due to limited access) and involves risk of damaging the belt...

. top Light Print at Edges of Image Description A lower density can occur on the right and/or left edges of the printed area. but has been seen starting up to 40 mm from the edge of the media. reducing the top margin. Conditions Occurs near end of engine life. Cause There are several causes/contributors to this defect but the cartridge is most common. all use cases. and scanner contamination have contributed to this problem.8 mm). Workarounds None Related Parts ITB top Light Print Description Low optical density (light print) with the addition of severe banding at OPC period (75. Conditions This defect is most commonly seen near the end of cartridge life. The shift gets progressively worse during large print jobs. Conditions All environments. T1. The worst-case environment is “high-high” (high temperature/high humidity) but also occurs in other environments. Cause Refer to ITB Failure for more detail. Workarounds None Related Parts Print cartridge NOTE: We believe this issue was resolved during development but feel it should be documented in the event a failure to control OPC manufacturing occurs. Cause Incorrect OPC discharge response. T2. The width of the lighter density varies. then tends to “reset” at the beginning of the next print job.The leading edge of the image shifts upward.

Fuser Description Slight ghost of the image repeated approximately 56 mm down the page. top Offset. When the door is closed it tries to move back into The K color plane position but can wind up moving on top of the developer is missing in the alienation mechanism rather than properly engaging it. This then left image but not prevents the cartridge from moving out of its alienated position. NOTE: We think that this issue has been resolved during development but feel that it should be documented in the event that a lack of margin allows it to reoccur. Related Parts Print cartridge(s) Engine top Missing Color Plane Description Any one of the four colors can be missing from the page. Conditions When it occurs. Workarounds By opening the consumable door and sliding out the consumable drawer. it typically results from the consumable door being opened and closed without also sliding out the consumable tray. in the right image. Conditions This defect occurs in cold and dry environment or if the wrong media type is selected. Related Parts Developer alienation mechanism. preventing toner from developing.Workarounds Replace the cartridge. the developer alienation mechanism gets reset back to its proper position allowing proper development to resume. Cause A pawl on the printer that holds the developer alienation arm up on each cartridge rotates out of position when the door is opened. Cause .

top OPC Drive Failure Three examples of OPC drive failure. accompanied by smearing of the remaining color planes that are upstream on the belt.Toner is transferred to the fuser sleeve due to inappropriate fusing temperature and/or electrostatic forces. Conditions The failure occurs more commonly in low temperature environments. The displaced cleaning blade pushes the charging roller away from the OPC. Workarounds None Related Parts Print cartridge NOTE: We think that this issue has been resolved during development but feel that it should be documented in the event that a lack of margin allows it to reoccur. Note the way the toner upstream of the stalled OPC smeared slightly. use a brand new ream of paper that was not acclimated to that environment. Related Parts Fuser top OPC Cleaning Description The print defect appears as extremely heavy background printing across the process length. Workarounds Make sure the correct fuser mode (media type) is selected. Description Any one of the four color planes can be missing. Cause The OPC drive mechanism disengages and reengages when the consumable door is opened and closed. Cause The cleaning blade tucks and either breaks off or bends back. Conditions The failure event can occur on any color plane and typically follows a consumable door actuation. In cold and dry environments. If the mating drive mechanism on the printer fails to .

The trapped charge does not allow proper charge flow from the CGL and this results in a corresponding lower charge on the OPC surface. although it usually cannot be seen on yellow. NOTE: On a new printer it is common to see the defect in all colors when this defect is present. the trapped charge dissipates after about a day.8 mm). Related Parts Print cartridge(s). top OPC Repeating Dots with White Streak Description A thin light/white vertical streak with a light/white dot contained within the line . Workarounds After printing a page and initiating charge flow. The dark line is only visible within a printed area as shown in example. This lower charge produces a darker band. handling. or dropping of the cartridge. top OPC Plus Charge Memory Lines Description A thin dark band repeating at the OPC interval (75. Conditions Rough shipping. Cause Rough shipping and handling of the cartridge can cause the charge roller and/or the cleaning blade to vibrate against the OPC drum surface. NOTE: We think that this issue has been resolved during development but feel that it should be documented in the event that a lack of margin allows it to reoccur. Workarounds Try opening and closing the consumable door again to see if proper OPC drive engagement can be reestablished. Ask the customer to wait 1 day rather than replacing the cartridge. Related Parts OPC drive mechanism. The defect can occur on any of the toner cartridges. This works whether printing is continued or the cartridge is left idle. no OPC rotation will occur. This vibration can created a trapped charge within the OPC CTL layer.mate properly with the OPC.

the light band may or may not go away after printing and an 8 hour wait period. The ring then results in the light white vertical streak. Conditions The toner cartridge has been exposed to light for an extended period of time. The residue from the crack can contaminate the Croller creating a contaminated ring around the roller. See the example to the left showing the defect in black. and magenta. The OPC drum has no shutter/protection once the shipping cover is removed.8 mm) on a solid background. Cause Hard foreign objects can crack and damage the OPC surface. Conditions Damage/contamination to the OPC drum and C-roller.8 mm).repeating at the OPC interval (75. The band can be visible across the entire width of the page The band width is usually somewhere between 3 mm to 10 mm. The crack results in the repeating light/white dot. Related Parts Print cartridge(s). The defect can occur with any color cartridge. Once the cartridge is damaged and contaminated. Workarounds Depending on the severity. The OPC drum surface is light sensitive and the cartridge must be stored in darkness until used. Replace the cartridge. top OPC Wide White Bands Description Light or white bands repeat at the OPC interval (75. If the band are present the next day the cartridge must be replaced. The cartridge must be stored in its box. although it usually cannot be seen in yellow. cyan. Workarounds Avoid damaging the OPC drum surface by dropping it or setting it down on a sharp object. there is no fix. Related Parts Print cartridge(s). Storage in only the plastic bag is not adequate. top . Prolonged exposure to light damages the OPC surface. Cause The cartridge may have been stored unprotected near a light source. The line and dot are only visible within a printed area.

evenly spaced. Change the halftone mode to smooth since higher resolution halftones tend to make the issue more apparent. Workarounds Replacing the cartridges may help. top Small Pitch Banding Description Close. Workarounds None Related Parts Print Cartridge NOTE: We believe this issue was resolved during development but feel it should be documented in the event a failure to control C-Roller manufacturing occurs. Conditions Condition may vary over cartridge life and location on the page. Use media with a rougher surface texture since this issue is more apparent on smooth glossy paper. try replacing just that cartridge. Related Parts Cartridges in some cases. It may also be apparent in one print mode but not in another (full speed verses half speed printing). Cause Several causes. repetitive horizontal lines. top Stacking Description Pages being fed into the output tray push or plow underlying pages resulting in a . If the banding is in one color only. generally mechanical (drive train gears) and sometimes related to cartridges (depending on the pitch of the bands). Try printing in a different print speed mode (half speed to full or vise versa).Short Horizontal Line Segments Description Fine banding at the left and/or right margin. Conditions Halftone images. Cause Uneven OPC charging.

then the fiber is most likely on the fuser inlet guide. If the streak is through one color only. wrinkled or deformed media. nonstandard media types (i. Conditions All print conditions. Typically the streak is slightly wavy and uneven. Cause . uneven stack or pages being pushed to the floor. If the streak is through all colors. If paper curl is present. or when a large stack of pages are present in the output tray. Related Parts Print cartridge. envelopes). then the fiber is most likely caught within the cartridge and is being dragged on the OPC. top Streaks: Developer Description A light or dark or combination of light/dark streak in either solid or half tone patterns. Cause Various causes depending on the type of media being used.skewed. More common in humid environments. Related Parts Fuser top Streaks: Dark Caused By Fiber Description A dark or light streak through one or all colors. Workarounds Replace the affected print cartridge. Workarounds Follow “Curl” workarounds if applicable. Remove paper from the output tray before the stack becomes too large. fuser. Conditions Often associated with paper curl. Conditions All conditions. the cause can be attributed to uneven drying of the media in the fuser (see “Curl”).e. Cause A fiber is caught on a surface within the printer and is being dragged across the developed image. Use a different media.

Workarounds Once the cartridge has the defect. but streaks will return. The toner presented to the OPC latent image is neither uniformly charged nor consistent in amount. The streak does not affect adjacent cartridges. this may be one of the risks to the customer’s PQ. typically sharp and light. The toner stuck to the doctor blade disrupts the flow of properly charged toner beneath the doctor blade. mono only printing could make this occur more frequently. keep the printer in a normal office temperature environment. Tends to occur near or past cartridge life. To prevent the defect. Streaks may be diminished (or completely disappear) with new cartridges. Also. Related Parts Print cartridge(s). the streaks can cover the entire area of the page left to right. Low usage. top Streaks: ITB Toner Streaks Description Streaks (vertical lines) through all colors. There can be a few streaks. Cause Toner quality can deteriorate over the life of the cartridge. Workarounds None Related Parts Print cartridge NOTE: The streak always exists in a single cartridge. it must be replaced. excessive heat can cause the toner to stick to the doctor blade.Failure of the toner charging system. If printing past out. as time goes on. Conditions The defect only occurs in high temperature environments. top Streaks: Fine Cartridge Description Fine light and dark streaks running vertically down the page as seen in solid printed areas. or. running long continuous jobs will heat up the cartridges over time and contribute to the defect. Conditions The worst-case use mode involves repetitive printing of pages with the following . Dark streaks and fuzzy light streaks are less common but do also occur. As the quality of the toner degrades.

g. The belt streaks consist of toner. top Streaks: Light Description A light vertical streak can be seen when printing a solid area. Workarounds There is no practical workaround for existing streaks. and paper dust. ITB wave can occur on a relatively cold engine. High-coverage printing may accelerate onset of this defect (although this is based upon limited test data). silica. ITB streaks can occur in any environment. but this is not a practical solution. Cause Root cause is not well understood. It is believed that improved “type-E” T1 sheets (and corresponding reduction in ITB drag) might delay the onset of ITB wave. wavy streaks through all colors extending from leading edge to trailing edge. HP expects this countermeasure to be implemented as a rolling change some months after start of production. Cause Streaks tend to form on the surface of the ITB belt under the conditions mentioned above. ICL NOTE: Existing ITB steaks may be diminished by printing a large number of high-coverage pages (e.. However. 1000 pages). typically after 15k pages. Worst case environment is low temperature & low humidity.attributes: large areas of white space. It can be quite thin . The worst-case environment is low temperature & low humidity. and low coverage. Related Parts ITB. top Streaks: ITB Wave Description Wide. Workarounds None Related Parts ITB NOTE: As of Oct-2007 this defect is still under investigation. Near the end of engine life. and they tend to reduce transfer efficiency at both T1 and T2. Conditions ITB wave tends to occur after printing a large number of pages on a given day. but seems to be related to increased ITB belt tension that results from friction at the T1 stations.

Workarounds For mono print jobs. ITB. cotton fibers are most common but we have also found: media residue. this is most likely an ITB issue. this is not a cartridge defect. down the center of the page in black only. laser light reflections from the magenta laser leak into the black station causing unintended black development at the center of the page. Continue to print and see if the defect clears. top Streaks: Scanner Ghost Description A faint. etc. Workarounds Depending on the nature of the contaminant. Conditions Contaminants can enter the cartridge and cause blockage within the various seals and blades. there is no workaround for this issue. Print the PQ Troubleshooting page to find the correct cartridge. The blockage then creates a vertical line of missing toner. ensure the defect is only occurring from a single cartridge. Related Parts Scanner unit top Streaks: Vertical Ripple Description Any one of the four color planes can develop a large pitch (typically 10 mm or . Cause In the scanner unit. appears offset approximately 140 mm toward the top of the page from magenta areas of an image. dark streak. replace the cartridge. Otherwise. 5-7 mm wide. it can sometimes clear as pages are printed.or wider as shown by the photos. If streaks are seen throughout the same vertical path across multiple colors. Conditions Appears in mono print jobs. dust in the air. In color print jobs. add a small amount of color somewhere on a page to force the printer to print in color mode. Related Parts Print cartridge(s). If the streak continues through multiple cartridge colors. Cause Contaminants can come from a variety of sources. glue off adhesive labels. If this is not acceptable. Before replacing cartridge.

Removing the fiber will eliminate the defect. resulting in visible variations in transfer efficiency. Workarounds Always store the cartridges in their packaging. It is possible to see the fiber with the unaided eye. Cover the cartridges if they have been removed from the printer and they are intended to be returned to service. The streak may be straight or wavy in appearance. top Toner Leak . Cause A fiber is captured in the cartridge and interrupts the laser light path. Cause Each of the four color stations has a T1 transfer pad that transfers the image from the OPC to the ITB. Conditions This defect will be most prominent in solid and halftone areas. Related Parts ITB assembly NOTE: We think that this issue has been resolved during development but feel that it should be documented in the event that a lack of margin allows it to reoccur.more) vertical faded streak pattern that is uniform down the page for a given color plane. Thermal cycling can cause this sheet to develop ripples along its length which result in E-field variations in the T1 transfer nip. Related Parts None NOTE: Avoid setting the unpackaged cartridge on carpet or other fiber rich surface. Conditions Most commonly seen when the cartridges are stored outside of their packaging. top Streaks: White Caused By Fiber Description A thin white streak through a toned image. Workarounds While this defect will be lessened when allowing the printer to remain idle for extended periods (>24 hours) and for the early printing of a new cartridge (around 100-200 pages) the only real solution is to replace the ITB assembly.

and numerous other defects. encourage them to use a mono printer for their mono jobs. Rough handling of the cartridge(s) has also been shown to cause temporary toner leakage. If the customer is printing with extreme low usage (mono printing). Cause The lack of toner prevent uniform development. as opposed to a single cartridge color. Workarounds Replace the cartridge. background. top Trailing Edge Contamination and Smear . If the waste toner cavity fills completely in override. Workarounds None NOTE: Low coverage text will continue to have acceptable print quality even when toner is too low to produce good graphics or images. top Toner Out Description Print defects caused when the print cartridge is physically out of toner. The leaking can be seen on the cartridge as well as on the PQ page as shown. toner bubbles. light text. the toner may not properly charge and can leak. then the cartridge can leak waste toner. Related Parts Print cartridge(s). Streaks. seals may leak from incorrect assembly. A waste toner leak will look like a combination of toner colors mixed together.Description Toner can sometimes leak from various parts of the cartridge. Extreme low usage could occur for instance on the color cartridges. It can also occur if the cartridge is used past out (in cartridge override mode). Conditions Leaking can occur if the cartridge is used with very low coverage over the cartridge life. if the customer is printing black only. Occasionally. Conditions Printing in OVERRIDE MODE. Cause As toner wears over time in extreme conditions (mono printing).

Conditions Worst-case environment is low temperature & low humidity. Workarounds When using glossy media. Cause The trailing edge contacts the ICL frame after peeling off of the transfer belt and before entering the fuser. resulting in a permanent deformation. the normal force from the output idler rollers presses against the media while it is still compliant having just exited the fuser. this effect can be reduced by running fewer pages between cool-downs so that the output area does not become too hot. Also. Related Parts Output area NOTE: This deformation is most noticeable in large regions of solid area development using dark colors. positioned 76 mm and 142 mm from the left edge of the page. Workarounds   Maintain bottom margin of at least 6 mm to avoid the smear issue. Cause When the media exits the printer. Related Parts ITB. top Tramlines Description Two vertical creases running from top to bottom. and toner smear or disruption (horizontal white line) at 4 mm to 5 mm from trailing edge. top .Description Toner contamination at 1 mm to 5 mm from trailing edge. Contamination will be minimized when the customer selects the proper Media and Origin settings. T2 roller NOTE: The smear (horizontal white line) is typically located outside the printable area (<5mm from edge of media). The media cools as this pressure is being applied. glossy medias with heavier weight (like 200g) will not be as susceptible to this deformation. Conditions Defect is observed when printing on glossy media types.

Primary transfer mottle is often more noticeable at start-up (morning) and improves as more pages are printed.. Transfer (or Duplex Transfer) . HP LaserJet 24# or similar/better). Conditions Transfer mottle is worse on rough media. when running printer in override mode).  Use Extended Print Modes . Rough Paper (or Humid Paper) ..g. Another potential cause is low toner (e. and green. Use smoother media (e.g. mottled appearance in pure halftones. Conditions Transfer mottle is worse on rough media and in higher humidity environments..g.  Check supplies status and replace cartridges which are out or nearly out. Use smoother media (e.. Workarounds The following steps can help reduce the effect:   Ensure the Media type is properly specified. blue. Cause When cyan toner is transferred over magenta (to create purple) or over yellow (to create green). top Transfer Mottle (Secondary) Description Non-uniform. Another potential cause is low toner (e. Workarounds The following steps can help reduce the effect:   Ensure the Media type is properly specified. mottled appearance in solid regions. Cause Poor transfer efficiency at T2. especially purple.Transfer Mottle (Primary) Description Non-uniform. when running printer in override mode).g. often related to toner charging. HP LaserJet 24# or similar). transfer efficiency at T2 is lower for magenta and yellow due to reduced contact with media (compared to cyan). Occurs most often in higher humidity environments. .

Workarounds Check and adjust the front and side adjusts so that they are positioned against the input stack. Use Extended Print Modes . even if the same media size is being used between reloads. Conditions Sealed envelopes occur only when printing in high humidity environments with acclimated paper. the user can inadvertently leave the front and or side guide settings in an extended position that fails to reside against the stack. Transfer (or Duplex Transfer) . so the correct setting should be checked each time the input tray is reloaded. Workarounds   Use freshly-opened or different envelopes. Cause When loading paper into the cassette. Use “flap sealing” extended print mode to reduce fusing temperature (Extended Print Modes . Conditions Improper input tray settings. top Mispositioning Input Tray Settings Description Frequent no-pick occurrences and/or skewing of the image on the page. top Sealed Envelopes Description Flap is sealed after envelope is printed. Flap sealing ). Related Parts Cassette tray and for Hummingbird. Fusing . Rough Paper (or Humid Paper) . Cause Humidity in the air activates the glue on the envelope flap resulting in partially sealed envelopes. the priority feed tray.  Check supplies status and replace cartridges which are out or nearly out. . NOTE: It is possible for the adjusts to creep away from the stack over time.

Or it may break if the seal is pulled at an oblique angle.xxxx Supplies Error Related Parts Print cartridge(s). Related Parts Print cartridge top Toner Splash Toner splash inside circle. top 10. Related Parts Print cartridge(s). Workarounds   Pull the toner seal more slowly. Conditions The orange ring breaks when the toner seal is pulled extremely fast. Pull the toner seal straight. does not repeat down the page. Cause The impact force is too great for the orange ring if it is pulled too fast. .Related Parts Fuser top Toner Cartridge Seal Tab Description The orange ring attached to the toner seal on the toner cartridge breaks when pulled.