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JARROD TRAN

Jarrodtran@outlook.com
EDUCATION
University at Buffalo, School of Management
Bachelor of Science in Business Administration, Financial Analysis
Cumulative GPA: 3.3/4.0, Cum Laude

184 Sweeney St Apt 216


North Tonawanda, NY 14120
(607)760-2068
Buffalo, NY
May 2016

PROFESSIONAL EXPERIENCE
Apple Inc.
Buffalo, NY
Family Room Technician
September 2015-Present
Educate and support 4000 to 5000 daily consumer and business visitors on how to fully utilize all the features of
their devices through the exchange of knowledge and intent to provide exceptional customer service, always under
the quality standards of Apple
Connect with various business owners and corporate employees during customer interactions to identify business
needs and advance leads to B2B sales via contracts, employee discount stores, and in-house business team
Selected Leadership Experience:
o Team Efficiency Project
Worked with leadership to find ways to increase team efficiency through proper resource allocation.
Through improved inventory allocation and work-floor management we were able to improve on-time
efficiency from an average of 70% to 80% and decreased repair sessions from a 15-minute average to 12minutes.
University at Buffalo Student Life
Buffalo, NY
Student Life Manager
August 2014-September 2015
Precisely follow floor plans and unique requests for building and room reservations to keep customer satisfaction
and retention high
Correctly set up and install equipment such as microphones, sound speakers, projectors, and computer cables for
events and functions such as speakers, meeting, and presentations
Create purposeful Excel spreadsheets to track work orders, attendance, and inventory to reduce the amount of paper
records required in office and booth to reduce the in between time needed to view information
State Farm
Buffalo, NY
Finance/Marketing Intern
January 2015-August 2015
Achieved a strong, visible social media presence and developed concepts with viral potential while continuously
monitoring online public relations and ensured the success of client programs
Utilized tools such as QuickBooks Online to effectively account for all business transactions and handling invoice
creation, delivery, and follow-up
Developed skills and expertise in customer service and satisfaction, collected and distilled data, and assisted with
product and business strategies
Used company tools such as Prospector+ and ABS to establish and maintain marketing rapport with potential and
current clients through Systematic Marketing Plans
LEADERSHIP EXPERIENCE
Pi Sigma Epsilon
Buffalo, NY
President, Executive Vice President, VP of Finance
December 2013-May 2015
Presided over 6 other Executive Board Members as well as the 40+ general members of the organization while
supervising the implementation of all finance, marketing, and community service projects
Communicated with National Headquarters to keep the functionality of the Omicron Chapter through the
completion of financial and operational reports to track the progress of Pi Sigma Epsilon in Buffalo
Generated impactful recruitment themes and designs to successfully market the benefits of the fraternity to 30,000
students through flyers, social media, videos, and presentations
Built client relationships and successfully sold sponsorship packages to local and corporate business partners by
forming a personalized marketing plan for each sponsor in order to meet company expectations