COM 295 Final

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COM 295 Final Exam (Latest)

1) Your coworker LaRita has asked you to review her slide
presentation. You notice that it is difficult to recognize and
process the most important ideas and information. To help
her fix this, what will you recommend that she change?
She should include a compelling image every few slides.
She should choose dark backgrounds and text colors.
She should use bold or italics to highlight key ideas.
She should limit her text to five words per line and three
to four lines per slide.

2) A colleague asks you for advice on how to understand the

audience of his persuasive message. Which of the
following pieces of advice will you offer?
Ask as few questions as possible to avoid annoying them.
Focus on their values and not their needs.
Wait until the message is perfected before choosing the
right audience.
Consider the psychological principles that impact people's
decisions.

3) Which of the following is true of competence?

It is often evaluated by one's track record of
achievements.
It has grown less important in the post-trust era.
It is innate and cannot be gained through experience.
It increases when individuals focus on connecting with
others.

4) In order to focus your presentation on people, you should:

use a lot of "I" statements
include as many photographs as possible in your slides
make individuals and groups the subject of your sentences
avoid using presentation software or other technology

5) _____ is the process of converting meaning into messages

composed of words and nonverbal signals.
Filtering
Encoding
Decoding
Translating

6) Which of the following is a trait of individualists?

They communicate directly to efficiently deal with work
tasks and outcomes.
They stay in relationships even when they are no longer
mutually satisfying.
They tend to follow the perceived dreams and goals of the
group as a matter of duty.
They tend to stay in contact with and work through
extended networks.

7) Performing at the highest standards, not just for oneself,

but for the team, for the supervisor, for the consumer, and
for the company's shareholders, indicates a sense of
_________.
opportunity
accountability
individuality
future-orientation

8) The career summary section of a rsum should provide

the candidate's ________.
major accomplishments, abilities, and attributes
memberships, awards, certifications and licensure, and
activities
objective for the job search
list of personal references

9) Which of the following is typically included in the

reviewing stage of writing an effective business message?
ensuring the communication is fair
identifying the primary message and key points
finding the needs of the audience
setting a positive and other-oriented tone

10)
Gregor, who works at a textbook company, has put
together a presentation proposing that the company save
money by getting its images from less expensive stock
photo sites. Gregor needs to present his idea to the
executive committee. Considering the content of his
presentation, which of the following people on the
committee should he most try to influence?
The design director
The editorial director
The marketing director

 The production editor

11)
Which of the following should contain all your
research sources and should be provided at the end of
your report?
the reference list
citations
table of contents
the executive summary

12)
Javier is an editorial manager at a publishing
company. He wants to give one of his supervisors an
"Employee of the Year" award. Which of the following
supervisors should he choose if he is looking for an
employee with a strong sense of caring?
Ayesha, who always takes on extra work to help the
department meet its deadlines
Jenny, who helps her employees develop the skills that will
allow them to advance
Paul, who is the best copy editor and proofreader in the
department
Jon, who sets short- and long-term deadlines for every
project and meets them promptly

13)
Bao is conducting a study that compares the cost of
keeping print messages on file versus storing digital
messages in the cloud. What aspect of communications
relates to the storage of messages?
planning
constraint
coordination
permanence

14)
Which of the following facilitates a one-stop work
space containing project and meeting information, shared
files, and communication platforms?
social networking
written messages
webinar
texting

15)
In the context of developing persuasive messages,
which of the following is most likely to help you
demonstrate a voice of competence?
focusing only on logical appeals
developing strong ideas in the interest of your audience
adopting the tone of mass advertising such as over-thetop appeals
using only emotional appeals in your persuasive messages

16)
By doing audience analysis, Radika discovers that the
people she will be giving her sales presentation to know
very little about her product. Because of this, she is likely
to decide to:
use only emotional appeals in her presentation
eliminate bulleted and numbered lists from her slides
involve them in her presentation
spend more presentation time informing the audience

17)
Which of the following is true of documenting
secondary research sources?
The only thing that has to be documented is a direct
quotation.
Statements that are paraphrased do not require
documentation.

 Writers can use a variety of documentation systems,

including MLA and APA styles.
Ideas that are summarized do not require documentation.

18)
Your rsum should tell a story of:
how you plan to improve your areas of weakness
your educational accomplishments
the value can provide to a company
everything you have learned and done in your previous
job

19)
A mistake that many job applicants make while
creating rsums is:
trying to display everything they do well
highlighting only a few of their abilities and attributes
forgetting to include their hobbies and other interests
neglecting to include areas they need to improve on

20)
Vanessa has been assigned the task of creating an
effective business message aimed at improving the
productivity of the employees in her company. In the
process of creating the business message, she studies the
background of the employees, their needs, and priorities.
To which step of the planning process for developing
influential messages does Vanessa's action typically
belong?
Message review
Message structuring
Audience analysis
Idea development

21)
In the context of persuasive messages, validating
your readers means that you are:
overcoming objections by providing counterpoints
recognizing and appreciating others' needs and
preferences as legitimate
demonstrating a business needa gap between what is
and what could be
providing solid reasons why your product, service, or idea
benefits readers

22)
Lori is using secondary research to develop a
business report. How can she write her report in a way
that demonstrates originality in thought?
Adopt a methodical approach to decision making
Generate her own conclusions and recommendations
Cite all her research sources
Use the most current documentation guidelines

23)
Rick is trying to schedule a video teleconference with
colleagues at several locations. To do so, he needs to
coordinate their schedules and also check to see if the
company needs to invest in any additional resources to
make it happen. By addressing coordination and resource
issues, he is dealing with:
control
richness
constraint
immediacy

24)
One of the first tasks to accomplish when developing
a presentation is to:
use headings to create a storyboard
understand the needs of your audience
develop effective slides

 gather content for an effective review

25)
Which of the following is an example of psychological
noise?
Jenna's boss does not take her complaint seriously
because he thinks teenagers always exaggerate.
Jenna's boss does not understand that when she says a
product is "bad," she means she likes it.
Jenna's boss does not understand what she tells him
because his hearing aid battery dies.
Jenna's boss does not take her complaint seriously
because construction noise prevented him from hearing it.

26)
Which of the following is typically included in the
drafting stage of writing an effective business message?
identifying the primary message and key points
ensuring that the communication is fair
finding the needs of the audience
setting a positive and other-oriented tone

27)
Which of the following is useful advice on conducting
business across cultures with those who have limited
English ability?
Speak at your normal, regular pace instead of speaking
slowly as this may be viewed as disrespectful.
Use slang and jargon instead of literal language as much
as possible.
Allow those with limited English ability enough time to
process their thoughts into English.
Determine a person's level of communication proficiency
within the first few moments of your interactions with
them.

28)
_____ noise occurs when communicators
different meanings to the same words or phrases.
Physical
Semantic
Cognitive
Psychological

apply

29)
Which of the following is an example of projected
cognitive similarity?
Bill assumes that the cultural stereotypes shown in the
popular media are true.
Deirdre assumes that other cultural groups have the same
values as hers.
Rico assumes that all cultures are inferior to his culture.
Elana assumes that no two cultures are alike in terms of
values and norms.

30)
In order to design` your slides to facilitate ease of
processing, you should:

use complex charts for complex information

provide as much information as possible on every slide
use at least one compelling image on every slide
limit your text to ten words per line

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