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Cleaning the printer Calibrating the printer
In order to ensure a high level of performance and print quality it is necessary to occasionally perform maintenance procedures. The following sections provide useful information and instructions about cleaning and calibrating the printer.
Cleaning the printer
During the printing process, paper, toner and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems.
Cleaning the engine (preferred method)
The most effective solution resides within the HP LaserJet Toolbox for the HP Color LaserJet 2550 series product. Initiate the Cleaning Process from the Cleaning Mode section of the Service section of the HP LaserJet Toolbox. 1. Click the Device Settings button in the upper right hand corner of the HP Toolbox page. 2. Click the Settings tab. 3. Click the Service button on the Settings page. 4. Click the Start button in the Cleaning Mode section of the Service page. 5. This will pull a blank page from the first available paper tray and step the blank page through the cleaning process.
Clean the engine
NOTE: The following procedure must be performed from the HP Toolbox. To clean the engine when the computer is running an operating system that does not support HP Toolbox, see the late-breaking Readme on the root of the CD-ROM, or click here to visit http://www.hp.com/support/clj2550 . 1. Make sure that the printer is turned on and in the Ready state. 2. Open the HP Toolbox. 3. On the Troubleshooting tab, click Maintenance , click Cleaning Page and then click Print . A page with a pattern prints from the printer. 4. At the printer, remove any print media that might be in tray 1. 5. Remove the page that printed and load it face-down into tray 1. Figure 1: Load the page
6. At the computer, press Clean . NOTE: Allow a minimum of 2 minutes for the process to complete. The Attention light begins flashing when the cleaning process begins. This due to the empty paper. Once the process has completed, load paper back into the paper bin; the printer will return to the Ready state.
Calibrating the printer
The printer automatically calibrates at various times. Adjust the calibration settings by using the HP Toolbox. Environmental differences, aging print cartridges, aging toner, and an aging imaging drum might cause fluctuations in image density. The printer accounts for this with image stabilization control. The printer automatically calibrates at various times to maintain the highest level of print quality. It is also possible to request a calibration by using the HP Toolbox. The printer does not interrupt a print job to calibrate. It waits until the job is complete before calibrating or cleaning. While the printer is calibrating, it pauses printing for the time that is required to complete the calibration.
Calibrate the printer at the printer
Press (GO ) and
(ROTATE CAROUSEL ) simultaneously to start a calibration.
Calibrate the printer from the HP Toolbox
NOTE: This procedure applies to Windows operating systems only. Macintosh users should calibrate the printer manually using the procedure above. For any issues trying to open the HP Toolbox CLICK HERE to view the document titled HP Color LaserJet and LaserJet Series Printers - Troubleshooting HP Toolbox (doc ID c00064492) 1. Open the HP Toolbox in one of these ways: ○ On the desktop, double-click the HP Toolbox icon. ○ On the Start menu, click Programs , Hewlett-Packard , HP color LaserJet 2550 , and then click HP Toolbox . 2. Click Print Quality Tools on the left side of the screen on the Troubleshooting tab. 3. Click Color Calibration .
HP Color LaserJet 2550 Series Printer Creating and Processing a Manual Cleaning Page
In this document:
• • Creating a manual cleaning page Processing the manual cleaning page
In some situations it may be necessary to create and process a cleaning page manually. This is commonly needed with the HP Toolbox cannot be accessed or is unavailable. (Example: Macintosh Operating system 10 does not have a compatible HP Toolbox application.) Creating a manual cleaning page: Using a graphic application (example: Adobe Illustrator) or the drawing tools in most word processing applications (example: Microsoft Word) a mock cleaning page can be easily created by drawing a completely black rectangle horizontally across a single page. This emulates the cleaning page that would usually be created by the HP Toolbox. Figure 1: Example of a Cleaning Page
Processing the cleaning page: 1. Make sure the printer is on and at a ready state. 2. Remove any print media that might be in tray 1.
3. Load the manually created cleaning page face-down into tray 1. 4. Press and hold the (GO ) button 5. Continue to hold until Attention , Data and GO lights illuminate and stay on.
6. Release the
NOTE: The cleaning page will be pulled from tray 1 and will take approximately 3 minutes to complete the cleaning process. All the lights on the printer will continuously cycle during this process. After the process is complete the Attention light will begin flashing due to the empty paper trays. Load paper back into the printer and the printer will return to a Ready state.
HP Color LaserJet 2550 Series Printer Replacing the Separation Pad in Optional Tray 2 or in Optional Tray 3
Perform the following to replace the separation pad in optional Tray 2 or in optional Tray 3. 1. Remove the tray from the printer and place it on a flat surface. Remove any paper from the tray. Figure 1: Remove input tray
2. Locate the separation pad in the base at the inside-front edge of the tray. Figure 2: Separation pad location
3. Press the large metal plate at the bottom of the tray down. Insert a flat-blade screwdriver in the slots on each side of the base and push the tabs out of the slots. Figure 3: Large metal plate
NOTE: In a 250-sheet tray, the plate locks down; in a 500-sheet tray, hold the plate down manually.
4. Pull the separation pad up and out of the tray. Figure 4: Separation pad
5. Use one hand to position the new separation pad above the empty base. Align the grooves on the sides of the pad with the sides of the base, and then slide the pad down until the tabs snap into the slots on the base. Figure 5: Separation pad alignment
6. Reload any print media, and then slide the tray into the printer. Figure 6: Paper tray and media
7. Reconnect the power cable and the turn on the printer. Figure 7: Power cable and power switch
8. When the green Ready light is on, press the GO button to print a Demo page. This verifies that the printer works and that the installation is complete. Figure 8: Ready light and GO button
9. If the page does not print, or to find additional assistance, click here to go to the HP Color LaserJet 2550 series product support site on the HP Web at http://www.hp.com/support/clj2550. NOTE: If the page does not print, reconnect the power cable. Make sure that the Ready light is on and that no other lights are on or blinking. Make sure that the print media is loaded and that all parts are installed correctly.
HP Color LaserJet 2500 and 2550 Series Printers - Resetting the Printer for NonHP Supplies
When installing a non-HP print cartridge or imaging drum, the light next to the print cartridge or imaging drum that was replaced, blinks and the Attention light is on. Press (CANCEL JOB) when first installing the non-HP supply to reset the printer. By pressing CANCEL JOB the end-user assumes responsibility for using a non HP consumable. The status lights do not indicate when this type of supply is low or empty. CAUTION:The printer will not stop printing when this type of supply is empty. Printer damage could occur if the printer prints with an empty print cartridge or imaging drum. See "Hewlett-Packard limited warranty statement" and "Limited warranty for the print cartridges and imaging drum" available on the HP web site for additional information. HP LaserJet and Color LaserJet Print Cartridges - HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement HP LaserJet and Color LaserJet Fuser Kit and Transfer Kit Supplies - HP LaserJet Supplies Warranty Statements
HP Color LaserJet 2550 Series Printer Understanding, Installing, and Enabling Memory and Font DIMMs
Installing memory and font DIMMs Checking DIMM installation Enabling memory Enabling the language-font DIMM
The HP Color LaserJet 2550 series printer has one dual inline memory module (DIMM) slot for upgrading the printer capabilities with the following options: • • • More printer memory. DIMMs are available in 32, 64, and 128 MB for a maximum of 160 MB. DIMM-based accessory fonts, macros, and patterns. 100-pin, 32-bit, 66 MHz, 3.3 volts, 1 K refresh rate SDRAM memory
It may be advantageous to add more memory to the printer if often printing complex graphics or PS documents, or using many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed. Before ordering additional memory, see how much is currently installed by printing a Configuration page. [ (GO ) and (CANCEL JOB ) simultaneously, or use the HP Toolbox.] NOTE: Single inline memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the HP Color LaserJet 2550 series printer.
Installing memory and font DIMMs
It is possible to install more memory for the printer, and it is also possible to install a font DIMM to print characters for languages such as Chinese, or for the Cyrillic alphabet. CAUTION:Static electricity can damage DIMMs. When handling DIMMs, wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer.
To install memory and font DIMMs
1. Print a Configuration page by pressing (GO ) and (CANCEL JOB ) simultaneously. (A Supplies Status page and possibly an HP Jetdirect Configuration page also print.) 2. After the Configuration page prints, turn the printer off and disconnect the power cable. Figure 1: Disconnect power cable
3. On the right side of the printer, open the DIMM door. Figure 2: Open DIMM door
4. Open the second DIMM door. Figure 3: Open second DIMM door
5. Release the locks on each side of the DIMM slot. Figure 4: Release DIMM locks
6. Remove the DIMM from the antistatic package. Figure 5: Remove DIMM from package
7. Holding the DIMM by the edges as shown in the illustration, align the notches on the DIMM with the DIMM slot. Figure 6: Align DIMM with DIMM slot
8. Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place. Figure 7: Lock DIMM in place
9. Close the two DIMM doors. Figure 8: Close DIMM doors
10. Reconnect the power cable and turn the printer on. Figure 9: Reconnect power cable
11. Go to "Checking DIMM installation " below.
Checking DIMM installation
Check that the DIMMs are installed correctly and working.
To check DIMM installation
1. Turn on the printer. Check that the Ready light is on after the printer has completed the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. 2. Print a Configuration page by pressing (GO ) and (CANCEL JOB ) simultaneously. (A Supplies Status page and possibly an HP Jetdirect Configuration page also prints.) 3. Check the Installed Personalities and Options section on the Configuration page and compare it with the Configuration page printed before the DIMM installation. 4. If the amount of recognized memory has not increased or the font DIMM is not recognized, the following conditions might exist: ○ The DIMM might not be installed correctly. Repeat the installation procedure. ○ The DIMM might be defective. Try installing a different DIMM. 5. After having installed the DIMM correctly, click here to go to "Enabling memory" below if a memory DIMM was installed or click here to go to "Enabling the language-font DIMM" below if a language-font DIMM was installed.
If the printer has a new memory DIMM installed, all Windows users of the printer must set the printer driver to recognize the newly added memory. Macintosh computers automatically recognize new memory.
To enable memory for Windows
1. On the Start menu, click Settings , and then click Printers or Printers and Faxes . 2. Click this printer and then click Properties . 3. On the Configure tab, click More . 4. In the Total Memory field, type the total amount of memory that is now installed.
5. Click OK .
To enable memory for Mac OS
NOTE: Enabling memory for OS X might differ from the following procedure. 1. Click the desktop printer icon. 2. From the Printing menu, select Change Setup .
Enabling the language-font DIMM
If the printer has a new language-font DIMM installed, all Windows users of the printer must set the printer driver to recognize the newly installed font DIMM. Macintosh computers automatically recognize new language font DIMMs.
To enable fonts for Windows
1. On the Start menu, click Settings , and then click Printers or Printers and Faxes . 2. Click this printer and then click Properties . 3. On the Configure tab, click More . 4. Click the Font DIMM check box. 5. Click OK .