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UCPL Technologies

(ERP Implementation Company)


SAP CRM
(Customer Relationship Management)
1. Introduction of SAP
Overview of SAP Concept,
SAP History,
Why SAP,
SAP Products,
SAP Professionals, and Growth Chart,
SAP Projects,
ASAP methodology, and Business Blue Print Creation,
PIS and Function Specification,
SAP Modules,
R/3 Architecture,
2. SAP CRM
CRM Overview
SAP CRM - The complete solution
CRM architecture & Component integration
Careers @ SAP CRM
SAP SD and CRM Integration
3. Master Data
Organizational Mgmt in SAP CRM
Territory Management
Business Partners
Products
Product Catalogs
Installed Base Management
Warranty Management
Solution Database
4. Basic Functions
Transactions
Date Management
Text Management
Pricing
Billing
Free Goods
Product Configuration
Output configuration
Actions
Business workflow
UI framework and Configuration
Credit Management
U-136, Ground Floor, Satyam Building, Near Laxmi Nagar Metro Station Gate No-3
www.udaycorpsol.com, Tel: 011-42153586, Mob: +91 9871029047, 9650982646

UCPL Technologies
(ERP Implementation Company)

Multi Level Categorisation


Funds Management
Claims Management
CRM Marketing
Solution Overview of Marketing
Campaign Management
Key figure planning
Lead Management
Marketing Calendar
Personalized Mail
Segmentation
List Management
Bounce Management

5. CRM Sales
Account Planning
Activity management
Opportunity Management
Pipeline Performance Management
Quotation and order Management
Outline agreements in CRM Sales
Availability Check
Taxes
Rebate Processing
6. CRM Service
Solution Overview of Service
Service Contract Management
Warranty Management
Product Service Letters
Service Orders and Quotation
Web Requests
Complaints and Returns
In House repair orders
Service resource Planning
Case Management
Service Confirmations
7. CRM Interaction Center
IC in Marketing
IC in Sales
IC in Service

U-136, Ground Floor, Satyam Building, Near Laxmi Nagar Metro Station Gate No-3
www.udaycorpsol.com, Tel: 011-42153586, Mob: +91 9871029047, 9650982646

UCPL Technologies
(ERP Implementation Company)

8. CRM Field(Mobile)
9. CRM Webchannel
CRM Webchannel B2B
CRM Webchannel B2C
Internet customer Self Service(ICSS)
10. Scenarios in CRM
11. Marketing Scenarios
Campaign Management
Segmentation
Sales Scenarios
Lead to Cash
12. Service Scenarios
Service Order Management
13. CRM General
ACE
Email
Work List
Template Designer
Survey Tool
14. CRM Project management
Solution Manager
Project Management In CRM
FAQs
15. Data Migration:
LSMW, and
BDC.
16. Project Scenarios and SAP Implementation Life Cycle:
A. Project Preparation,
B. Creation of Business Blue Print,
i. Creation of AS IS Document,
ii. Creation of TO BE Document,
iii. BBP Signoff activity,
C. Realization and Testing,
i. System Integration Testing(SIT),
a. Creation of FS,
b. Getting field details and building the logics,
ii. User Acceptance Testing(UAT),
D. Final Preperation including Cutover Activities
E. Go Live and Post Implementation Support,

U-136, Ground Floor, Satyam Building, Near Laxmi Nagar Metro Station Gate No-3
www.udaycorpsol.com, Tel: 011-42153586, Mob: +91 9871029047, 9650982646

UCPL Technologies
(ERP Implementation Company)
i. Documentation and precautions,
ii. Ticket Handling with priorities,
Services of UCPL Technologies

SAP Implementation,
SAP Support,
SAP Outsourcing,
SAP Staffing, and
Data Migration.

U-136, Ground Floor, Satyam Building, Near Laxmi Nagar Metro Station Gate No-3
www.udaycorpsol.com, Tel: 011-42153586, Mob: +91 9871029047, 9650982646