You are on page 1of 3


Contact: +1 780-288-0914 [Onsite Deputed] / +91 9923332268 [India]
Flat 207, Orange County Pashan Sus Road, Pune 411021


With overall 15+ years of IT services experience. Manage North America & Europe geography,
comprising of 4+ key accounts, spanning across, Telecom, IT-Infrastructure, Gas, Electric and
Pipeline Utilities sectors. Overall revenue generation across all the streams exceeded
Kiran managing a team of 60+ members spread across various locations. Steered SLA
Compliance, SOW negotiations, Escalations. Manage a sizeable pipeline of new opportunities
and additional opportunities in current portfolio.
His experience in delivery & consulting has power-assisted within the product implementation
of IBM Maximo 7.5, ABB Service Suite 9.4, Oracle MDM 2.1, ESRI GIS 10.2, 4G/LTE.
Key Programs: AG Core Canada [10% inventory cost reduction, effort saving 15%, productivity
advance 15%], SFR France 3G/LTE setup, ATCO Pipelines Gtech infra upgrade to Intergraph
10.2, BT Telecom CT/RFT [15% RFT perfection]
With several industry accreditation under his belt like ITIL, eTOM and 6 Sigma certification.
Kiran is certified business development manager with rich experience in eTOM, BPM, OSS/BSS
& COTS systems with thorough understanding of blueprint Processes like C2M, L2C and T2R &
implementation of Agile.
Wipro Technologies
Sr. Project Manager
August 2011 till date
Program: ATCO AG Core [ATCO Gas, Canada]
Kiran led the biggest, complex and ATCOs flagship program to roll out PLM
implementation of IBM Maximo 7.5, ABB Service Suite 9.4, Oracle MDM 2.1, ESRI ArcGIS
10.4 products that replace existing applications.
Achieve inventory cost reduction by 10%, effort saving by 15%, productivity advance by
15% & to have safe and regulatory compliant reliable network.
He developed workshop & detailed program plan, reviewed the scope & technical
requirements, handled change addendum via CAB process.
Managed end to end Infrastructure setup across all environments & integration of SIT, UAT
and Production via ESB & interfaces.
Co-ordinated ATCO personnel as well as Wipro and 3 rd party resources involved in project
and chair business meetings.
Liaise Data Migrations of 1M+ records & implementation of Informatica, staging servers
Project: ATCO Pipelines Gtech Upgrade [ATCO Pipelines, Canada]
To plan, control and implement the infrastructure upgrade of Intergraph 10.1 to 10.2 and
GeoMedia 6.1 to 2015 across all environments.
Ensured that Application support focuses on business priorities and meeting agreed SLAs
and continuously focused on consistent service delivery improvements, through various
programs and initiatives.
Program: BYTL & SFR network extension [SFR, France]
Rolled out the coverage extension project for SFR sites for network usage, Bouygues
Telecom data imported for coverage calculations & network usage.

Program: 4G LTE implementation [SFR, France]

Implemented 4G LTE technology to enhance SFR Core network. Planned, executed &
controlled the implementation of project. Timely executed various plans as per the
requirement of customer & network.
Drive weekly, monthly and quarterly review meetings. Provide regular updates on
Operations Maturity, Program status as a part of weekly & Monthly governance calls.
Manage customer expectations and handle escalations. Responsible and accountable for
overall customer satisfaction.
Manage geographically dispersed workforce divided into small and big teams across the
entire customer base.
Manage end to end to financial including but not limited to monthly/yearly invoicing, SOW
negotiations, Contract Renewals, Change requests. Managing P&L across the tower,
including travel and entertainment expenses, direct costs (Compensation and Benefits),
indirect costs, etc.
Tech Mahindra Ltd
May 2007 July 2011

Process Consultant

Process Consulting Practice Business Process Management (BPM) - Telecom for British Telecom
(BT) Operator
Business Process Program Management Led multiple projects extensively in Telecom
OSS/BSS Order Management, Service Fulfillment and Service Assurance, with a good
command on End-to-End design for PSTN, ISDN as well as Data products for telecom
business unit of consumer, wholesale & retails functions.
Key strength in Business Requirement Analysis and Business Process Transformation,
including Gap Analysis, Impact Assessments, and system/process improvements, and
Solution Definition. ITIL & eTOM based Business process consulting & transitioning.
Netpulse Communications India Pvt Ltd
April 2007

Team Lead

Jan 2004

Leading the NOC team, responsible for maintaining Core network of ISP, Server colocation, Monitoring and troubleshooting connectivity between our Datacenter and
upstream providers (Bell Canada).
Lead as a Product leader for SECURENET product which is a firewall service offered to
premier clients and responsible for configuration, troubleshooting of Fortinet 60.
DSL Engineer
June 2001 Jan 2004
Research, design and implementation of DSL Line, and that also include configuration of
the DSL Routers, performing upgrades on the network switch and an increasing effort to
make things run smoother, more efficiently and to increase profitability.
Tata Motors
Sept 1997 Aug 1998
Worked in departments like Auto Maintenance Shop, Electronics Div, Machine tool Div, and
Hitech Shop.

Course / Degree
B.E in Electronics Engineering
Diploma in Industrial Electronics

V.I.T Engg. College.
P.C.Poly. Pune


Six Sigma Green Belt & ITIL v3 Foundation Certification

TM Forum certified Business Development Manager (eTOM, SID, Frameworx)
PMP & TOGAF 9 - (Trained)

Passport Details

: L6850837


: US B1/B2

Kirankumar Bhilwadikar