Executive Leadership Coaching
Leadership Coaching One on 1 Team Coaching 1 On Ten First 90 Days Become a Coach for yourself or your company

Business Communication
Communication Excellence Conflict Management Intelligent Negotiation Skills The Power of Influence Persuasive Presentation Skills Creativity and Innovation Workshop Customer service Excellent

Leadership Development
Self Leadership and Personal Mastery Leading High Performance Teams Leadership For Managers Managing Performance

Self Development
Self Leadership and Personal Mastery


Leadership Coaching One on One
"Who exactly seeks out a coach? Winners who want even more out of life."
Chicago Tribune Why do you need an executive coach? Answer: A coach can help you to get to a place you would not have got to on your own or will help you get there much more quickly. Coaching and Executive Coaching Outcomes The destinations that executive coaching can help you reach include: 1. Greater self-awareness 2. Improved communication to self and others 3. Creating the mindset required to succeed 4. Being prepared for the next level of seniority 5. Managing personal and professional relationships (including politics) 6. Coping with stress and complex decisions 7. Developing a clear vision with specified goals and milestones 8. Develop Leadership Competencies a significant return on the coaching investment. Our coaches are members of the Met-Coach Federation (MCF) and are skilled in it's key competencies and uphold the ethical standards.

A Coaching Assignment
An executive coaching assignment typically lasts 3, 6 or 12 months and includes: • An initial meeting to ensure appropriate chemistry and coaching objectives • A meeting with immediate supervisor. • A review of 360 feedback survey • A psychometric personality profile • Face to face or phone coaching for between 1 to 2 hours/session • E-mail support • Work sheets and reading assignment • A final report Contact us now to find an executive coach that meets your requirements.

The Right Executive Coach
At The New Leader we use a cognitive behavioural methodology known as Meta Coaching for all coaching and executive coaching assignments. The Meta Coaching process enables us to identify the coachees' motivation strategy and explore the frames of mind required to make lasting behavioural changes. Once the desired outcomes or behaviours are observed, the executive coach will reinforce and test these behaviours for further improvement. Our certified executive coaches understand the business world in which our client's operate and are able to have meaningful dialogues that ensure

Leadership Coaching One on Ten

Our Team coaching provides leaders and their teams with:
• Online assessment tool – measuring 19 key dimensions of team effectiveness. • Immediate identification and prioritisation of key team issues • Step by step guidance in identifying the underlying causes of key team issues • Coaching for the development of focussed actions • The ability to track the implementation of your team’s actions and your over all team improvement Our online Team effectiveness profiling diagnostic scans 65 key components of team effectiveness. Team issues are quickly identified. Whilst many of these issues may not be new to you, One on Ten provides additional value. It helps team’s get down to the root causes of these issues. This is the most difficult stage of addressing team issues – causes are not always clear. One on 10 takes leaders and their team’s through a step by step causal analysis process for each issue, leading to the development of easy to implement targeted actions that actually deal with the real issues.

Team Coaching One on 10 Assignment includes:
• An initial meeting to ensure appropriate chemistry and coaching objectives & A “One on Ten Diagnostic” Introduction • Face to face team coaching : 7x 3 hour - sessions • E-mail support • Work sheets or suggested reading • A final report Contact us now to find an executive coach that meets your requirements.

Maximising The First 90 Days


nabling new leaders to hit the ground running from day one!

Every newly appointed leader, even the most senior, wants to demonstrate strong and inclusive leadership from day one. However, it’s not easy to make big decisions with an unfamiliar team in an unfamiliar environment. New leaders tread a fine line between acting to early and possibly making wrong and damaging decisions or waiting and therefore presenting a hesitating ineffective image. The New Leader’s “3 Step Day 1 Toolkit” – an internet based software application – provides the answers. By simply following the three steps, new leaders develop the organisational understanding they need to start making strong and effective decisions within the first few weeks of being appointed.

A First 90 Days Coaching Assignment includes:
• An initial meeting to ensure appropriate chemistry and coaching objectives & a “3 Step Day 1 Toolkit” Introduction • Face to face or phone coaching : 7x 1.5 hour - sessions • E-mail support • Work sheets or suggested reading • A final report

The software (and its incorporated applications) guides leaders through the following steps: Step 1: Undertake a quick team review. Scanning software quickly identifies key team issues, collecting objective unbiased and unfiltered information about what really matters to the leader’s team. Step 2: Use the software to guide you and your team through the step-by-step analysis of these issues and the development of appropriate actions, building team engagement, understanding and rapport as you do so. Step 3: Capture actions in the Toolkit’s online improvement planning software, track and monitor progress, identify and remove implementation barriers – drive change. Leaders can complete the steps in the time frame that suits them best – often within the first three weeks.

Become a Coach for yourself or your company


he Meta-Coach Training System® is a powerful Neuro-Semantic coaching methodology that transcends traditional Performance Coaching, taking Coach and client to higher levels - to Developmental and Transformational Coaching. That is why we call it 'meta' meaning a higher level. At these levels profound change occurs naturally and easily. The result is success and transformation. Meta-Coach Training is an accelerated coach training system that supports participants to move through learning modules, at their own speed and pace, to culminate in Master Coach status. It is taught in environments that gives participants every opportunity to excel - as Executive, Personal (Life), Organisational and Self Coaches. A masterful Coach will have theoretical knowledge and advanced skill in six crucial processes such as: communicating, working with the layers of reflexive awareness, facilitating change, working to implement action steps to make the change real and lasting, working systemically with a system, the human mind-body system, and working to actualize a person's potentials, talents, passions, and visions. Because of this the Meta-Coach Training System draws on the Cognitive Sciences of Neuro-Linguistic Programming (NLP) and Neuro-Semantics (NS), and integrates them into cutting-edge coaching psychology. Meta-Coaching equips participants to use the following six leading edge coaching models: » Communication - The NLP Communication Model

» Reflexivity - The Meta-States Model

Become a Coach for yourself or your company
» Change - The Axes of Change Model » Implementation - The Benchmarking Model » Systems - The Matrix Model » Self-Actualization - The NS Self Acualization Model This comprehensive program ifferentiates itself from other coaching education by integrating three key areas of a successful coaching career: » Your Self- for personal development and self-actualization » Your Coaching Skills - for advanced and tested skill competency » Your Coaching Business - for financial success Being the most advanced training system in the world, the modular structure allows you to process through units or levels of accreditation right up to the level of Master Meta-Coach at a pace that suits you and your lifestyle. It allows you to complete modules of learning that are immediately relevant to your life, skills and/or business.

to take your first step in becoming a world class coach!

Contact us at:


Communication Excellence
Communication Skills Training
Communication Excellence is a communication skills training that equips participants with the mindset and techniques to create shared meaning and understanding in the workplace as well as teaching how to 'get your point accross.' Communication Exellence is an effective foundational program for all employees and especially supervisors, sales people, customer service and those who work in teams. Effective communication skills can overcome 'silo mentality' or 'them and us' thinking. Participants learn the NLP communication model that starts with the premise that people respond not to reality but to their internal mental map of reality. With this realisation we learn to listen more effectively, prepare and deliver our communicaton more precisely and ask effective questions to check for understanding.

“The way we communicate with others and with ourselves ultimately determines the quality of our lives.”
Anthony Robbins Communication skills are essential for self leadership and to influence others. Poor communication causes pain, conflict, loss of relationships, productivity and profit. Communication means to create "shared meaning and understanding" an yet most people define communication as "getting your point accross". Communication should be easy, but even when we all speak the same language and are from the same culture - misunderstanding and confusion occurs. In today's global world with people from different cultures with different first languages all working together the problem has been amplified. It is therefore essential that every company has an effective communication skills training program because communicating effecively takes real skill.

Communication Excellence Content Includes:
• Understanding communication dynamics • Awareness of communication blindspots • The effect of emotion on communication • How to read body language • How to communicate on their wavelength • Builiding trust and rapport • Asking precise questions that get to the heart of understanding. • The ability to see situations from multiple perspectives. • Being a confident communicator

Conflict Management
“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict."
Dorothy Thompson

p to 30% of a typical managers time is spent dealing with conflict ( Thomas, K and Schmidt, W) and yet avoiding conflict is not only impossible but undesirable. Some conflict is inevitable and so the effective leader needs to embrace conflict and create an environment where differences of perspective can be discussed and a win-win outcome created. To elegantly manage conflict requires a high level of self leadership as well as excellent communication skills; for this reason we often recommend that this workshop be taken as a follow up module or additional content to another program.


Common Causes of Conflict
• Scarcity of resources (finance, equipment, facilities, etc) • Different attitudes, values or perceptions • Disagreements about needs, goals, priorities and interests • Poor communication • Poor or inadequate organisational structure • Lack of teamwork • Lack of clarity in roles and responsibilities

Win/Win Approach Participants are introduced to the possibility of win/win rather than fight or flight. Through examples and exercises the find that there is something better than compromise collaboration. Valuing Differences Understanding different perspectives, values and drivers equip the manager with the mind set to find common ground. Advanced Listening We examine listening from a non-judgment perspective and identify empathy blockers. We also rehearse how to listen when under attack. Designing Options Finally we look at tool for solving conflict, these include tools for clarifying the situation, for generating solutions and tools for negotiating the solution. In addition we cover: • Managing emotions • Precision questions • Different communication and personality styles Being able to manage and resolve conflict is a key business communication and leadership skills

Conflict Management Workshop Content
Understanding Conflict We explore what causes conflict and its destructive outcomes when handled poorly. We build awareness of the levels of conflict and how it can be constructive. The

Intelligent Negotiation Skills
"In business, you don't get what you deserve, you get what you negotiate."
Chester L. Karrass and a win/win collaborative approach to making deals that can be implemented. Failing to negotiate intelligently can result in significant financial and human costs; costs that could have been prevented with adequate training and preparation.

Intelligent Negotiation Contents:
• The principles of successful negotiation • Learning your default negiotiation style • A 4-stage negotiation process • Negotiation role plays • Uncovering the needs of the other party • Framing the negotiation optimally • Creating leverage in negotiations • Negotiate better deals and contracts • Dealing with difficult negotiators • Improving relationships building deal value • Adapt your negotiation style for different situations • Avoid being cheated • Conduct negotiations with confidence • Maximise your persuasiveness for every situation This program is designed for employees and managers who need to influence the outcomes, of sales and contracts. This program will be customised to be appropriate to the environment in which the participants operate.


o successfully navigate the increased complexity of the marketplace and the workplace we must master the art of intelligent negotiation. We each possess varying degrees of negotiation skills as on a daily basis we; buy and sell, manage workers and work for managers, deal with friends, family, colleagues, merchants, organisations, and institutions. What constitutes intelligent negotiation is the ability to resolve conflicts and disputes, to produce an agreement upon courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. At The New Leader we customise our negotiation skills training, known as Intelligent Negotiation, to meet your requirements. We specifically focus on the negotiation mindset, assertive Communication skills

The Power of Influence
"Leadership is influence."
John C. Maxwell

Influence is the ability to get people to say "yes"
Manager, marketer, sales person, trainer, coach or parent, your effectiveness is directly correlated to your ablility to influence. It is a truism that we are paid not so much for what we do but what we influence others to do. Influence is when you effectively alter someone else’s perceptions, views, beliefs, attitudes, decisions thus altering their actions. The expert influencer understands people, how they think, what makes them tick and how to get on the same wavelengh. Successful leaders, entrepreneurs and agents of change, know and appreciate the power to influence; they do not leave things to chance and hope they make a good impression they plan and practice their strategy to ensure success. Would you like to increase your success in life and business? Do you want to…? • Lead more effectively • Sell more naturally • Teach or train more easily • Communicate more persuasively • Turn a "No" into a "Yes" Then you will want to improve your power to influence. This program will equip you with the theory and practice of influence. You will learn the psychology of influence and secrets from Neurolinguistics, Hypnosis and the Masters of Influence and Persuasion. So whether you want to lead a company or just ask your boss for a raise this training will equip you with the skills to develop your power to influence.

Benefits of The Power of Influence:
• Be able to read and connect with people • Feel comfortable influencing with integrity • Have a flexible but planned approach to gettting what you want • Be able to handle difficult people and difficult situations • Know the right thing to say to overcome objections • Consistently create a win/win environment that promotes profit and productivity

Influence topics covered and practiced include:
• Five styles of influence • How meaning is created and how to change it • How understand non-verbal and para-language • How to elicit unconscious needs and values • How to influence through intentionality • How to frame the negotiation optimally • How to change other people’s behaviour • How to create win/win outcomes

Persuasive Presentation Skills


he single most important skill you have to have in business is to be able to present yourself and your ideas in a professional and persuasive way. A lack of effective presentation skills (public speaking) will seriously your personal brand and business brand. Whether the presenter is new to the company or is the CEO, they will be judged by their ability to present themselves and their ideas in ways that engages and persuades the audience. Everyone can learn to present persuasively The good news is that the ability to overcome presentation anxiety and be an effective public speaker who can give persuasive presentations is within everyone’s grasp.

thus presenting persuasively. Benefits of Persuasive Presentation Skills Training Participants or this presentation skills training will learn to: • Harness nervous energy for effective presentation and communication

The New Leader offers 1-1 coaching and customized • Manage mind-body-emotional states for confidence training for Persuasive Presentation skills. We have and impact coached and trained the most boring of CEO’s and • Recognize and make best use of existing strengths the most timid of junior staff to speak and present • Gain a clear intention (Why) and focus for each with confidence and impact. Our programs reap presentation immediate reward because most people are unaware of the "Our work is the presentation of • Implement techniques for power and opportunity they’re our capabilities." varying vocal tones and given every time they speak to body language. Edward Gibbon Presentation Skills an audience or even sit around and Personal Brand • Org anise information in a a table with a captive group. clear and concise manner. Overcome Fear and have the right Mindset When asked to • Create an attention grabbing introduction. give a formal or spontaneous presentation most • Stimulate easy interaction with an audience people are fearful or nervous and yet it is precisely • Easily generate stimulating and entertaining ways this energy that can be harnessed to make dynamic, to get your ideas across lively, memorable and persuasive presentations. Many presentation skill training's just teach the mechanics of how to present but before you can learn the skills you must learn to manage your mindset to present effectively. Managing your mindset which includes your getting in touch with the intention of your message and managing your mind-body-emotional state is the the key factors to presenting powerfully. In addition we coach and train participants to structure their presentation and language to get the point across with influence, • Effectively handle questions • Use Power Point correctly to enhance rather than destroy the presentation • Develop an unique individual presentation style Who should attend Persuasive Presentations? Management, Professionals making presentations or public addresses, Trainers, Teachers. Anyone who wants improved self confidence and personal presentation.

Creativity and Innovation Workshop
“Problems cannot be solved by the same level of thinking that created them.”
Albert Einstein

Thinking Creatively
The ability to think creatively and drive innovation is a crucial skill for employees and managers alike. Any organisation that has plans to continually upgrade its service to customers, offer interesting new products and become a sustainable and growthoriented enterprise in the future needs to teach employees how to unleash their creativity and give them the tools and latitude to do so. This program, packed with real-life, relevant examples of how organisations and individuals have innovated, is for anyone who needs the structure, methods, ideas and tools that will allow them to be creative and innovative. The Creativity and Innovation Workshop will bust the myths around creativity an innovation and provide powerful tools

Benefits of Creativity and Innovation Workshop:
• Develop a creative mindset. • Learn and apply a wide range of creativity techniques. • Apply creativity and innovation in a business context. • Understand how innovation is the key to success.

You will learn how to:
• Unlock creativity. • Overcome common barriers to creativity. • Apply key creativity techniques. • Foster a creative atmosphere at work. "This course helped me to overcome the barriers to my own creativity and helped me realize I am a creative person!" Team leader Global Investment Bank

Customer Service Excellence
"The goal as a company is to have customer service that is not just the best, but legendary."
Sam Walton • Enhance your self-awareness and understand the impact of your interpersonal style • Increase your self-confidence and learn how to deal effectively with dissatisfied and angry customers • Practice and gain feedback on your skills through role playing real life situations • Take action to make positive changes


ustomer service excellence is about achieving organisational success – enhanced revenue and increased profitability – by focusing on the aspect that will make the difference to your business: how you serve your customers. Providing excellent customer service should be a way of life for organisations, part of the strategy, mission and values of your organisation and part of the mindset for each and every member of staff. Too often, customer service is simplistically reduced to a 'process', or just a 'knee jerk' reaction when things go wrong. The Lew Leader's customer service training equips participants to successfully implement and lead an empowered customer service function.

Our customer service training can be tailored to suit the specific requirements of your organisation. Customer service training can also be tailored to be delivered to different employee levels:

Customer Service Training
Participant will learn and practice how to: • Understand the importance of customer service and the difference it can make to the profitability and success of the organisation • Determine who your customers are and what you need to know about them to serve them effectively • Get into the mindset of your customers – understanding customer service from the customer’s perspective • Show the customer you value them – the art of listening actively • Telephone and face-to-face etiquette standards what to say and how to handle customers • Manage and monitor complaints • Inspire trust – people do business with people they trust - learn how to ask insightful questions to fully understand your customer’s needs

Senior Management

Middle Management

Front Line Staff
FOCUS ON ENHANCING PERSONAL CAPABILITIES FOR HANDLING CUSTOMERS EFFECTIVELY AND LEARNING TOOLS AND METHODOLOGIES FOR WORKING IN A CUSTOMER-FOCUSED ROLE. The New Leader customer service training is delivered in a highly interactive format through exercises, activities, case studies, role-plays, discussion, coaching and feedback



Self Leadership and Personal Mastery
“Self leadership is having a developed sense of who you are, what you can do, where you are going - coupled with the ability to manage your communication, emotions and behaviours on the way to getting there.”
Andrew Bryant



efore we can lead others we must lead ourselves because nobody will willingly follow a leader who has no idea who he or she is, where they are going and/or throws a tantrum when they don’t get what they want. With self leadership we can influence others because we have established a personal brand through personal mastery. Self leadership and Personal Mastery is a foundational program that prepares the individual to release their potential and contribute to a team or organisation.

Content of the Self Leadership and Personal Mastery program
• What is Self-leadership? • Communication 101 • Self-awareness and Self-management • Emotional intelligence and Emotional resilience • Overcoming limiting beliefs • Getting intentional • Personal and Time-Effectiveness • Translating ideas to actions • Setting effective goals and outcomes • Responding to feedback • Blowing out excuses and going for it

Benefits of this Program
Self leadership impacts our relationships, our family our career and ultimately our health and happiness. Training employees in Self Leadership and Personal Mastery increases, engagement and effectives whilst improving communication and reducing conflict. Real leadership is having self leadership and coaching others to exercise their self leadership.

Leading High Performance Teams
"Coming together is a beginning. Keeping together is progress. Working together is success."
Henry Ford

dynamic there are four phases of the work cycle: Generating Ideas, Evaluation, Decision Making and Implementation. Individual personalities within a team will have a natural aptitude for one or more of these phases and therefore put more effort in. By utilising a personality profile before the team building workshop, we can explore individual differences and how team members can work together to be more productive. The advantage of understanding individual personality and team dynamics lead to: Better input from team members at the idea generating stage increasing creativity leads to better ideas and decisions. Involvement of everyone in team communication leading to greater ownership and buy-in. More considered evaluation of team ideas resulting in reduced risk of overlooking pitfalls. Better decision making based on multiple perspectives and shared information. Improved execution (implementation) by leveraging people's strengths and accommodating weaknesses.

Team Building and Team Performance
Simply put, a team is a group of people who are mutually dependent on one another to achieve a common goal; but in a modern work environment an employee may belong to more than one team and is just as likely to operate as part of a virtual team. Organisations are changing from relying on individuals to perform discrete tasks to utilising high performance teams that accomplish work interdependently. It is therefore essential that employees and managers alike, know how to work effectively in teams. At The New Leader we provides team building workshops, psychometric testing and group coaching to develop high performing teams. The focus of our team building and team dynamics programme is on facilitation, selfawareness and fun experiential learning to create both the knowledge and behaviours of a high performing team. Unlike many 'adventure type' team-building training's, our workshops create a direct relationship to the workplace and are suitable for participants of all ages, fitness and genders. We can 'blend' a team building training to include a combination of outdoor and indoor activities to maximise the fun, participation and learning.

Team Building Workshop format
Typically a team building / Team Dynamics workshop will be held over 2-days. After some initial 'ice breaking activities', the trainer will facilitate understanding of the the key principles. Each of the above principles will be then experienced and learned through an interactive game, challenge or activity. Each principle is then debriefed and translated into a workplace behaviour. At the end of the workshop, participants commit to working as a team. Follow up group coaching is an option to further develop the attitude and skills learned at the workshop.

Participants will learn and practice the principles of high performing teams including: 1. Setting clear goals 2. Defining individual roles 3. Communicating clearly and openly 4. Making effective decisions 5. Balancing participation 6. Valuing diversity 7. Managing conflict 8. Creating a positive atmosphere 9. Developing cooperative relationships 10. Utilising participative leadership Building Teams, Developing Teams and getting Teams to Perform is what Leadership is all about.

Team Dynamics
According to Bruce Tuckman (1965) teams are formed, go through a period of storming, establish norms and then perform. In a modern fast-paced team

Leadership for Managers
“People join good companies but leave bad managers”
Jack Welch


Leadership Skills and Attitude Training for Managers
In today’s competitive and changing environment, new or experienced mangers require leadership skills. To be a supervisor manager you must be good at what you do, but to lead a team, a department or a division you need something extra – Leadership Attitude and Leadership Skills. With leadership attitude and skills, people don’t follow you because they have to. They follow you because they trust you and you are able to articulate a clear direction for them to work towards. The leader knows how to bring out the best in people and direct their energies towards achieving organisational goals. The leadership attitude is a conviction based on knowing what you value, your ethics and your goals. The leadership attitude starts with self leadership and develops into people leadership. To lead people and teams also requires right skills; skills such as, the ability to influence, to set stretch targets, to give feedback as well as praise and recognition. The leader must be able to step back from problems and think strategically, as well as take action to find solutions. Leaders don’t need to be tall, short, good looking, introvert or extrovert; however, what they must have is the constant desire to learn and develop.

Transactional & Transformational Leadership

This program will build your leadershp pipeline and can be customised to incorporate or build on the transactional leadership skills of Managing Performance. The modern manager must be able to demonstrate transformational leadership and the the earlier s/he can do both the more successful they will be. We will therefore focus on the tranformational leadership skills of:

1. Creating the Right Environment - How to create a positive and challenging work environment that causes people to think, re-examine their ideas and find creative alternatives. Such an environment breeds imagination and innovation. 2. Treating People as Individuals - How to make people feel valued and encourage them to contribute. Recognise that people have unique talents, strengths and weakness and allowing for these differences without judgment. 3. Creating or Communicating a Vision motivating, inspiring and influencing others to see a new possibilities for themselves and the company. A clear vision creates passion, commitment and focus

Benefits of Leadership for Managers:
• Develop the skills and attitude which will enable you to lead and motivate your people • Meet and exceed your objectives • Be able to delegate effectively • Effectively stimulate high performers • Anticipate and manage conflict • Sustain productive working relationships • Communicate a clear vision • Develop and sustain a culture of excellence in your team • Build a committed and highly productive team • Develop your leadership pipeline

Leadership for Managers Content includes:
• How to communicate like a leader • How to leverage your technical expertise • Clarify the distinctions between managing and leading • How to motivate by understanding different personality styles • Become comfortable giving feedback for performance • Overcome your weaknesses when relating to others • How to communicate the mission, vision and values • Engender trust and commitment • The principles and practice of influence

Managing Performance
"Management is doing things right; leadership is doing the right things."
Peter F. Drucker



erformance Management or Managing Performance is one of the most important part of any supervisors role and yet most managers hate doing it. The simple reason for this that most managers view managing performance as the annual performance review; and most have little or no training in how to conduct a review and even less understanding of the principles of people leadership that underpin managing performance. Technical or professional supervisors/managers are often the most challenged in managing performance; this is because they have often been promoted for their technical competence and have not yet realised the importance of developing people. This is the classic leadership pipeline conundrum, but one that can be easily overcome with the right training and corporate culture. Managing Performance is essentially transactional leadership.

desires. Being able to connect individual aspirations with the needs of the organisation. The Managing Performance Program This program teaches the mindset and value of engaging and developing people. Topics covered include: • Principles of People Management • Blindspots and the Johari Window • Understanding competencies • Generational differences in Performance Management • The dark side of performance reviews • Engagement and employee needs • The Pygmalion/Rosenthal effect on performance • The art and science of giving feedback • Establishing behavioural benchmarks • Creating an execution culture • Common appraisal errors • Setting effective targets • Performance management conversations • Managing challenging conversations • Career planning The Managing Performance program is highly interactive with many role plays and relevant case studies.

Transactional leadership comprises of:
1. Set Goals - create specific, measurable, achievable targets that focus effort in line with the corporate vision. 2. Monitor Performance - make sure goals are achieved by providing regular performance reviews, either in a structured or fluid fashion. 3. Provide Feedback - let their people know how they are doing relevant to the target/benchmark. Good feedback must be understood, believed and accepted. 4. Develop Careers - By demonstrating genuine interest in their subordinates needs, interests and


Self Leadership and Personal Mastery
“Self leadership is having a developed sense of who you are, what you can do, where you are going - coupled with the ability to manage your communication, emotions and behaviours on the way to getting there.”
Andrew Bryant


efore we can lead others we must lead ourselves because nobody will willingly follow a leader who has no idea who he or she is, where they are going and/or throws a tantrum when they don’t get what they want. With self leadership we can influence others because we have established a personal brand through personal mastery. Self leadership and Personal Mastery is a foundational program that prepares the individual to release their potential and contribute to a team or organisation.

Content of the Self Leadership and Personal Mastery program
• What is Self-leadership? • Communication 101 • Self-awareness and Self-management • Emotional intelligence and Emotional resilience • Overcoming limiting beliefs • Getting intentional • Personal and Time-Effectiveness • Translating ideas to actions • Setting effective goals and outcomes • Responding to feedback • Blowing out excuses and going for it

Benefits of this Program
Self leadership impacts our relationships, our family our career and ultimately our health and happiness. Training employees in Self Leadership and Personal Mastery increases, engagement and effectives whilst improving communication and reducing conflict. Real leadership is having self leadership and coaching others to exercise their self leadership.


The New Leader (Nhà Lãnh Đạo Mới) a boutique provider of customised programs and solutions for Leadership Development, Business Communication, Executive Coaching and Self Development. We provide engaging training, leadership consulting and executive coaching in Viet Nam, Singapore, Australia, Malaysia, Indonesia, Thailand. Our mission is to empower individuals and organisations to transform human potential into tangible results. Executive Leadership Coaching We train, coach and consult on the topics of; Self Leadership, People Leadership, Team Leadership, Customer Leadership and Strategic Leadership. Our satisfied clients include banks, airlines, IT, legal, tourism, communication, insurance and pharmaceutical companies. Business Communication We utilse tools and approaches from the sciences of Organisational Behaviour, Leadership theory and Positive Psychology; and communication techniques from, NLP, Neuro-Semantics, Meta-Coaching and Systems Thinking. Our consultants, trainers and executive coaches are experienced and qualified to assist you and your company to reach your desired outcome because we help you close the 'knowing-doing' gap between concepts and practical results.

Our Methodology
At The New Leader we transform people’s performance and potential by impacting how they think and how they feel about what they do and by assisting the organisation to create a culture that will support the behaviours required for success. What we do could loosely be called ‘leadership development.’ Nevertheless to fully understand what makes us different from skill-based training providers is to appreciate the methodology we use. Our consulting, training and coaching utilises a NeuroSemantic approach. NeuroSemantics is the science of how our behaviours (actions and communication) are driven by how we feel (Neurology) and what something means to us (Semantics). People do what they do (Neurology) because they believe (Semantics) it is the right thing to do as judged by their personal values, corporate or ethnic culture. To change or create new behaviours and develop potential it is therefore necessary to consider what meanings the individual or team has about their behaviour/performance, how they feel when performing and what cultural influences support or inhibit performance and potential. Only when these issues are understood can we consider how to encourage mindsets and develop skills. Self Leadership International can survey the hidden forces of culture within an organisation, we can assess the meanings held by individuals or groups in terms of values, beliefs and identity and we can design programs that actualise performance and potential.

CÔNG TY TNHH DV NHÀ LÃNH ĐẠO MỚI 1025/28d Cách Mạnh Tháng 8, P.7, Q. Tân Bình, TP.HCM Tel/Fax: (84.8) 3846 4403 - Email: - MST: 0309580740

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