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Prakash Ravindran

ravindranprakash7@gmail.com. Mobile No: 9619793545.

Profile Summary:

Certified SAP Sales and Distribution Consultant

2.4 Years Experience in Support for SAP SD

2 Years Experience in Sales and Marketing for Corporate Sales

Effective communication and interpersonal skills, a good team player.

Summary of Skills:
Area / Technology
SAP Certified
Application Associate

Areas of skill
Executing the SD change requests, starting from effort estimate to final
delivery.

Sales and Distribution

Handling Lev 1 and Lev 2 critical cases individually.

Associate ID:

Meeting the given SLA and working on the entire cycle of issue

0010613889

resolution

(SLA meeting, reporting, documentation, following correct

approval process for carrying out development in existing and new


request etc.)
Handling customization, configuration, related issues
Handling tickets on Day to Day basis
Monitoring SD module reports on daily basis required by clients and
being a part of client meeting on weekly and monthly basis.
Preparing end user training Documents Basic Understanding of SDMM, PP-MM & FI-MM Integration
Basic Understanding of Intermediate Documents (IDocs).
Programming
Languages
Database:

Prakash Ravindran

Basic Understanding of Customer service.


C, C++,VB, C#

SQL.

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Work Experience:
1. Capgemini Consulting (March 2014 - July 2016).
Client Smiths Group of Companies Offshore from Capgemini IT service Management Vikhroli, Mumbai
Project: Smiths SAP Support
Provided L2 support for Smiths Group of Companies SAP systems (currently used by 2 companies within
Smiths i.e. Smiths Detection and John Crane Seals).
Working on Remedy which is used as tool to receive tickets from client.
Interacting with end users, BPA (Business Process Analysts), delivery managers to provide effective and
efficient solutions to the users.
Handled all levels of tickets such as Low, Medium and High.
Knowledge on Enterprise Structure, Master Data, Pricing, Account Determination, Sales, Delivery,
Billing, Essential Configuration in SD, Configuration - Basic Functions in Sales and Distribution, Availability
Check and Transfer of Requirements, Various Business Scenario in Sales and Distribution.
Apart from SD also handled basic level issues related to Customer Service.
Have knowledge and basic understanding of idocs from functional side.
Resolved 370+ tickets till date covering all major areas in SD/CS/Idocs.
Good understanding of the business processes designed for the client.
1. Doyen Info Solutions (June 2013 - October 2013) worked as Senior Sales Executive.
Oversee all operational activities like payments, purchasing materials & delivery required for pre-press
work.
Expand customers and revenue by strengthening customer relationship.
Identify potential customers and growth prospects.
Improvise on working methods and techniques to enhance operational
efficiency.
Suggest business solutions to prospective large volume customers selling a
total package inclusive of quality, service and value.
Manage all activities of resources to expedite work while minimizing waste
and striving for reasonable and optimum quality and maximum productivity.
2. Softcell System Technologists (October 2012-February 2013) worked as Junior
Sales Integrator and Product specialist.

Handle the key accounts in the assigned geographic area


Retention of customer.
Generate continuous revenue from existing customers.
Handling payment transactions of key accounts.
Email marketing, conducting webinars and road shows.

Prakash Ravindran

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3. Wysetek System Technologists (June 2011-October 2012) worked as Business Development Executive.

Generating business and building contacts through cold calls, appointments.


Selling IT hardware products and in requirement of any IT security pass the lead to the specific team.
Coordinating with the principles as per the customers requirement.
Establishing the organisation as a brand and provide timely services as per the requirement.

Educational Background:
Qualification

Year of passing

Board / Institute

Class

MBA Marketing

2011

Rajeev Gandhi College, Mumbai

First

B.S.C. IT

2008

Elphinstone College

First

Diploma in Computer
Engineering

2006

Naval Institute Of Technology

Second

Language Known:
Hindi, English (R,W,S,U), Marathi (R,U,W), Tamil (R,S,U)
Personal details:
Date of Birth

03/01/1987

Nationality

Indian

Current address :

207/ 2804, Sector-3, CGS colony, Antop Hill, Mumbai 400037

Mobile No.

9619793545

Marital Status

Single

Languages known

Tamil, Hindi, Marathi, English

DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and to assure you to
give an outstanding performance in all possible fields of work when given a chance.
Date: ___________
Place: __________

Prakash Ravindran

________________________
(Prakash Ravindran)

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