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Professional  Competency  Scorecard  Project  

Feedback  Worksheet  for  Trusted  Professional  
Name  of  Student:  

Emily  Friend  

Professional’s  Name  

Beth  Montplaisir  

Professional’s  Title:  

Safe  Office  Coordinator,  WFU  

Date:  
9/8/2016  
 
Instructions  for  Trusted  Professional  
Please  help  our  students  develop  their  professional  competence  by  completing  the  evaluation  below  
based  on  your  knowledge,  experience,  and  observation  of  the  student  requesting  your  feedback.    
Please  mark  the  most  appropriate  rating  for  each  competency  area  and  provide  concrete  examples  of  
strengths  and  areas  for  growth.  The  feedback  will  help  the  student  identify  strengths  and  any  the  
professional  skill  gap(s)  that  will  help  them  smoothly  transition  to  the  world  of  work.  
When  you  have  completed  this  form  for  our  student,  please  email  it  to:  robinshj@wfu.edu  
Below  are  a  few  examples  for  providing  feedback:  
Communication  Skills:  4  

“She  responded  to  emails  within  24  hours  and  more  promptly  if  needed.    Written  communication  
was  crisp,  showcased  her  attention  to  detail  (We  appreciated  her  ability  to  create  a  client  
presentation  and  the  enthusiasm  she  brought  to  the  project.”  
“She  will  continue  to  grow  by  working  on  her  professional  communication  in-­‐person.    Her  warm  
personality  and  her  professional  demeanor  would  be  taken  more  seriously  as  she  substitutes  “filler”  
words  that  are  fine  outside  the  office,  from  her  day-­‐to-­‐day  office  speech.  Her  use  of  “like”  and  “you  
know”  sometimes  reminded  others  that  she  was  in  college.  She  is  a  talented  young  woman  and  we  
are  excited  to  see  her  return  to  work  with  us  during  her  winter  break.”  

Personal  Management:  3.5  

 

“Shows  initiative  to  problem-­‐solve  and  think  through  options  instead  of  bringing  things  to  
management  as  a  “problem”.  I  think  of  the  time  our  art  production  team  was  at  a  conference  and  
we  needed  design  work  for  a  customer  emergency.”  
“Tyler  may  be  taken  more  seriously  by  adding  more  formal  work  wear  that  will  not  identify  him  as  
the  youngest  member  of  the  team.  This  would  also  allow  him  more  customer  interaction.  His  work  
certainly  shows  maturity  and  he  continues  to  be  a  valued  employee.”  
 

Evaluation  Instructions  
The  purpose  of  this  evaluation  is  to  help  develop  the  professional  performance  of  the  student  as  
compared  to  expectations  for  an  entry-­‐level  employee.  The  overall  rating  will  contribute  to  the  student's  
development  of  professional  skills  in  preparation  for  the  world  of  work.  
Please  use  the  following  scale  to  assess  the  student’s  performance  in  each  of  the  following  four  specific  
professional  development  competency  areas:  
5  =  Far  exceeds  expectations  (could  step  into  an  entry-­‐level  position  immediately  and  perform  
outstandingly  well);  4  =  Exceeds  expectations;  3  =  Meets  expectations;  2  =  Average,  often  meets  
expectations;  1  =  Does  NOT  meet  expectations;  0  =  No  opportunity  to  evaluate  this  area  
Evaluation  
Components  

Please  mark  an  “X”  to  indicate  the  rating  that  best  describes  student’s  current  skills:  

1.  Communication  Literacy  
Oral    
(conversant  and  
articulate,  listens  well,  
responds  appropriately,  
and  uses  professional  
vocabulary)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

x  

 

Feedback:  Emily  is  incredibly  thoughtful  in  communication  with  others.  She  takes  time  to  consider  her  
words  and  purpose  before  jumping  into  the  conversation.  Her  demeanor  is  warm  and  her  care  for  
each  individual  with  whom  she  interacts  comes  across  in  her  word  choice,  tone,  and  delivery.  In  group  
settings,  Emily  is  able  to  express  opinions  in  a  direct  but  sensitive  manner  that  avoids  confrontational  
pitfalls  and  invites  further  conversation  (eg  in  conversations  around  PREPARE  recruitment  and  
interactions  with  Trailblaze).  She  can  continue  to  grow  in  her  confidence  in  expressing  her  opinions  as  
sometimes  it  seemed  she  would  hold  in  her  important  perspective  and  thoughts  and  carry  a  weight  of  
frustration  with  her  after  a  group  conversation  or  interaction.      
Written    
(appropriate  and  
concise  content,  
professional  
vocabulary,  proper  
grammar,  organized,  
follows  instructions,  
utilizes  appropriate  
industry  format)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

 

X  

Feedback:  Emily’s  written  communication  echoes  her  verbal  skills  in  her  ability  to  balance  being  clear  
and  concise  with  a  ‘human’  feeling  of  care.  Most  of  my  exposure  to  Emily’s  writing  has  been  through  
electronic  means,  but  she  demonstrated  strong  language  skills  when  asked  to  draft  large  group  
messaging  sent  by  email.  She  has  an  eye  for  format  and  design,  which  are  demonstrated  through  the  
newsletter  and  website  that  she  has  designed  for  her  professional  pursuits  in  health  and  wellness.    

Presentation  Skills  
(presents  self  
professionally  through  
verbal  presentations  
and  the  use  of  audio-­‐
visual  tools  
(e.g.PowerPoint))  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

X  

 

Feedback:  I  remember  Emily’s  name  popping  up  after  being  selected  as  a  ‘top  participant’  in  her  
PREPARE  orientation  session  and  again  as  she  participated  in  the  PREPARE  course  that  Spring.  Her  
communication  skills  translated  well  to  group  presentations  through  this  student  organization.  She  
builds  relationships  with  audience  members,  presents  charged  content  with  confidence,  and  
facilitates  difficult  conversations  with  ease.  She  demonstrated  strength  in  working  with  a  co-­‐
facilitator  and  quickly  was  able  to  navigate  technology  required  for  this  work  and  co-­‐facilitator  
dynamics  and  strengths.    
2.  Personal  and  Professional  Management  
Business  Acumen  
(Understands  basic  
business  finance,  
accounting,  project  
management,  and  
organizational  
structures))  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

X  

 

Feedback:  I  have  not  had  experience  with  Emily  navigating  business  finance,  but  I  have  had  the  
opportunity  over  the  past  few  years  to  see  her  grow  her  professional  endeavors  through  creative  use  
of  marketing  strategies  and  strong,  SMART  goal  setting.  Emily  demonstrated  an  advanced  
understanding  of  organizational  structures  and  organizational  change  through  the  2015-­‐2016  year  of  
PREPARE  Exec.  Emily  was  able  to  consider  the  moving  parts  of  the  structure  positioned  to  achieve  the  
longer  term  goals  as  well  as  the  individual  pieces  of  the  group’s  present  moment.  I  think  that  Emily  
has  more  experience,  knowledge,  and  ability  in  these  areas  than  she  regularly  shows  groups  with  
whom  she  might  interact.    
Social  and  Cross-­‐
Cultural  Awareness  
(works  collaboratively  
and  communicates  with  
diverse  populations  and  
team  environments)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

 

X  

Feedback:  Emily  exceeds  expectations  in  understanding  the  many  layers  of  identity.  She  has  a  keen  
awareness  of  the  impact  of  the  social  or  physical  environment  on  others  and  consistently  works  to  
engage  and  understand  all  voices  and  perspectives.  This  priority  came  through  in  her  efforts  and  
awareness  of  needs  for  an  expansion  of  recruiting  practices  of  a  student  organization.  She  advocated  
for  intentional  ‘bridge  building’  with  under-­‐represented  groups  and  individuals  on  campus.  On  several  
occasions,  I  had  the  opportunity  to  watch  as  Emily  shared  her  talents  with  the  weekly  sexual  assault  
survivor  group  on  campus  as  a  yoga  instructor.  Her  sensitive  approach  and  presence  in  the  shared  
space  made  this  activity  one  of  the  most  requested  activities  of  each  semester  as  she  allowed  each  

group  member  to  be  vulnerable  and  safe  in  the  activity  together.    

Professional  Etiquette  
(dresses  professionally  
and  appropriately,  and  
uses  proper  protocol  for  
professional  and  social  
situations)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

X  

 

Feedback:    
Emily  appropriately  navigated  the  chain  of  leadership  within  the  student  organization  when  
experiencing  concerns  through  the  academic  year.  She  effectively  communicated  her  observations  
without  communicating  disrespect.  She  remained  solution  focused  and  brought  ideas  to  the  table  to  
counter  observed  needs  as  appropriate.  She  worked  to  open  lines  of  communication.  She  always  
dressed  accordingly  for  the  role  and  situations  in  which  she  was  involved  as  a  member  of  the  
organization.  Although  incredibly  difficult,  I  hope  that  Emily  continues  to  explore  ways  to  prioritize  
self-­‐care,  especially  when  faced  with  professional  situations  that  feel  personally  draining.  This  will  
help  her  to  avoid  feeling  burnt  out  on  work,  projects,  or  people  as  she  continues  to  invest  her  time  
and  talents.        
Personal  Management  
(demonstrates  
initiative,  willingness  to  
learn,  integrity  and  
accountability)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

x  

 

Feedback:  Emily  demonstrates  integrity  in  each  of  her  organizational  interactions.  When  unable  to  
complete  a  task  for  personal  or  professional  reasons  she  asked  for  help  from  her  colleagues  to  ensure  
the  organizational  goal  was  met  (eg  with  contacting  multiple  groups  or  people  by  email  on  a  
deadline).  She  prioritized  tasks  when  needed  to  ensure  the  most  efficient  use  of  available  resources.  
Emily  brought  energy  and  ideas  to  the  table  when  stepping  into  a  newly  created  role  and  partnership  
with  another  student  within  the  Exec  team.  As  Emily  continues  to  grow  as  a  professional,  she  may  
benefit  from  additional  consideration  of  her  limits  early  on  in  project  planning  as  to  delegate  
responsibility  among  team  members.  This  may  allow  for  a  decrease  in  the  personal  stress  experienced  
in  the  future  when  tasks  begin  to  feel  overwhelming.      
3.  Critical  Thinking/Problem  Solving  Skills  
Critical  Thinking  Skills  
(finds  needed  
information,  analyze  
and  evaluate  the  
information  to  make  
logical  conclusion)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

x  

 

Feedback:  Emily  is  very  intentional  in  her  approach  to  tasks  and  takes  time  to  gather  information  
about  all  available  options  before  proceeding  with  a  decision.  In  a  group  setting,  she  seemed  to  
perform  at  her  best  when  she  had  an  opportunity  to  individually  reflect  on  information  before  being  
asked  to  present  an  opinion  or  decision  to  the  group  (eg  group  decision  about  use  of  resources  or  
options  for  programs  on  campus).  She  asks  thoughtful  questions  to  prompt  conversation  and  on  
multiple  occasions  I  saw  her  gently  but  directly  steer  the  group  conversation  back  to  the  decision  at  
hand  to  make  efficient  use  of  time  together.    
Problem-­‐Solving  Skills  
(Research  relevant  
information,  deliberate  
the  action,  analyze  the  
information,  formulate  
a  workable  solution)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

x  

 

Feedback:  Here  I  would  echo  everything  shared  in  the  item  above  around  critical  thinking.  As  noted,  
Emily  excels  at  brainstorming  that  focuses  on  goal  setting  and  brainstorming  as  she  does  well  at  
understanding  the  way  that  pieces  in  a  system  might  connect.  Emily  may  continue  to  develop  in  her  
ability  to  move  from  this  brainstorming  piece  to  action  when  there  is  not  full  group  support  of  the  
direction  she  suggests.  On  occasion  within  PREPARE,  Emily  seemed  to  feel  weighed  down  by  
discontentment  within  the  Exec  team  which  created  a  barrier  to  putting  ideas  into  motion.    
 

 

4.  Technical  Literacy  
Productivity  Software  
(basic  proficiency  in  
word  processing,  data  
entry  and  creating  
spreadsheets,  
publishing,  creating  
slides  for  presentations,  
and  email  
communication)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

x  

 

Feedback:    As  referenced  previously,  Emily  has  demonstrated  effective  incorporation  of  electronic  
tools  and  platforms  into  her  work  with  PREPARE,  through  her  personal  endeavors,  and  through  the  
sessions  she  provided  to  the  support  group.  In  each  space,  I  saw  Emily  bring  new  and  innovative  tools  
to  life  to  meet  personal  and  professional  goals.  Emily  shared  unique  business  cards,  designed  using  an  
online  platform,  that  featured  a  unique  shape  and  ascetic  to  capture  attention  and  keep  it.  She  
demonstrated  basic  computer  program  skills  (eg  powerpoint,  publisher,  excel)  throughout  her  time  
with  Exec,  often  offering  effective  methods  for  achieving  an  end  goal  within  presentations  and  
materials  being  built  by  the  group  (eg  Emily  always  seemed  to  be  the  one  at  the  table  that  knew  how  
to  insert  a  video  clip  or  new  graphic).    
Digital  Media    
(the  use  of  digital  
technology–Facebook,  
LinkedIn,  Twitter–to  be  
productive  in  achieving  
a  specific  purpose  or  
goal)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

X  

 

 

 

 

 

Feedback:  I  did  not  have  an  opportunity  to  see  Emily’s  work  in  these  areas  as  it  did  not  fall  under  her  
purview  within  PREPARE.  However,  I  have  spoken  with  Emily  about  her  use  of  a  professional  
newsletter  to  promote  her  services.  Her  design  and  approach  to  using  this  medium  has  been  
intentional  and  goal-­‐oriented.  Her  enthusiasm  for  connecting  with  others  shines  through  when  she  
discusses  this  work  and  her  marketing  efforts.    
Digital  Communication  
(Professional  
presentation  of  self  
through  presentations  
and  email  
communication)  

0  
N/A  

1  
Does  NOT  
meet  
Expectations  

2  
Average,  
often  meets  
expectations  

3  
Meets  
expectations  

4  
Exceed  
expectations  

5  
Far  exceed  
expectations  

 

 

 

 

 

x  

Feedback:  Spoke  to  this  earlier  in  review,  but  Emily  consistently  communicates  clearly  and  
professionally  through  electronic  platforms.  She  responds  in  a  timely  manner  to  messages  received  as  
an  individual  message  as  well  as  group  email  threads.    

THANK  YOU!  Your  performance  feedback  is  a  valuable  part  of  this  learning  experience  and  
the  professional  development  of  the  student.  
When  you  have  completed  this  form  for  our  student,  please  email  it  to  me:    
Heidi  Robinson  (robinshj@wfu.edu)