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ITILv3 Foundation

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IT Service Management

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You can take the course in a class or online on computer.

Step 1: Visit ICT Trainings Centre
Located at 349 H/3, Johar Town, Lahore, Pakistan.

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ITIL (formerly known as Information Technology Infrastructure
Library) is the most widely accepted approach to IT service
management in the world.

ICT Trainings Lahore
349 H/3, Johar Town
Cell: +92 321 3499131
LandLine: +92 42 35951406-7

IT Service Management (ITSM) derives enormous benefits
from a best practice approach. Because ITSM is driven both
by technology and the huge range of organizational
environments in which it operates, it is in a state of constant

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The ITIL service lifecycle (comprehension) 3. Context ITIL® Foundation enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. Their ITIL® skills enable them to perform and cooperate better.pdf . Your role and qualities are important for better (team) performance. Service management as a practice (comprehension) 2. After gaining the certificate. Selected roles (awareness) 8. you will understand how the ITIL® exam program contributes to raising the quality of IT Service Management.ict-trainings. Target group You are an IT professional. Key principles and models (comprehension) 5. Selected processes (awareness) 6. Technology and architecture (awareness) 9. It will improve your qualifications for working with other ITIL®-certified personnel. Prerequisites None. Exam content Candidates are tested on: 1. This will show that you take your work according to ITIL® seriously. business manager or business process owner in an organization that operates according to ITIL®.ITIL Course Details ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Competence and training (awareness) Exam Details     Number of questions: 40 Pass mark: 65% (26 out of 40) Open book: no Electronic devices permitted: no ITIL® Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:   EXIN Certified Integrator Secure Cloud Services EXIN Certified Integrator Agile Service Projects Practical Approach  A real life examples will be given throughout the lectures/course. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their Selected functions (awareness) 7. Generic concepts and definitions (awareness) 4. www.