Patrycja Witkowska, DOB: 01.06.1991
Olszyna 3, 43-356 Bujaków, Poland
Telephone: 737493353 E-mail:

Personal profile and attributes
A team player with a positive outlook and excellent communication skills, including
several languages.
Education and qualifications
Aberystwyth University, Wales, BSc Tourism Management with Spanish, 20112015
University of Cádiz, Spain Tourism and Hospitality, Erasmus placement 2013-2014
First College M. Kopernik, Bielsko-Biała, Poland, 2007-2010
Matura Exams: Polish – written and oral, advanced; English –written and oral,
Geography –advanced; Mathematics –basic
Employment history
Timson, Bielsko-Biała
Head of the international retail and import department. Responsible for company
purchasing, supplier negotiation and administration that goes with this. As well as,
for the completeness, the accuracy and the consistency of all information.
Supervising import and logistic team members. Handling competing priorities and
managing changes. Introducing new marketing strategies. Promoting the company
brand in the British and Spanish market by using electronic media for marketing
and communications. Customer relationship management.
January 2012-May 2015 BAR MANAGER, Marine Hotel, Aberystwyth, UK
Providing excellent customer service and cash handling. Working under significant
time pressure during busy shifts and working a flexible schedule including
weekends and evenings. Dealing tactfully with complaints. Effectively cooperating
with the rest of the staff and the Hotel Manager. Holding keys, opening and closing
bar, cashing up the till. Working independently in a busy environment. Leading and
supervising a small team. Enforcing health and safety rules.
September 2013- June 2013 ENGLISH TEACHER, INPAR 3, Cadiz, Spain

compliance with cash handling and licensing law. Royal Pier. to deliver a personable and effective educational service. London Assisting in all areas of kitchen. Park Plaza Westminster Bridge. ASHE COSHH Training. Handling multiple tasks simultaneously and efficiently.August 2011 BARTENDER. Aberystwyth. Poland 20152016 The Certificate for the Best Undergraduate Student 2014-2015. London June 2010 – August 2011 COMMIS CHEF. Taking food and drinks orders. April 2011. cashing up the till.Teaching English to two Spanish children aged 8 and 11. Park Plaza Westminster. London. Royal Festival Hall. checking customers' IDs to make sure they met age requirements for alcohol. Preparing food. 20072009 Full current EU driving licence . `Czajka` Travel Agency. Poland. Poland Presenting a helpful and welcoming approach to customer service. Working under significant time pressure within a busy environment. October 2012-November 2014 BAR SUPERVISOR. Engaging helpfully with customers in relation to queries. Italian – basic Human Resources Management Course Copernicus. requiring rigorous attention to detail in preparation and presentation. 2011 FCE/CAE English Certificates International House. October 2010 – January 2011 WAITRESS. Demonstrated approachability and innovative attitude to lesson planning. English – fluent. Ensuring the highest level of cleanliness. Languages and courses Polish – native. Bielsko-Biała. mixing cocktails. and when required handling complaints appropriately to ensure the best resolution. supplies and equipment. Southbank Centre. Poland. Presenting a helpful and welcoming approach to customer service. UK Responsible for basic bartender duties such as serving drinks. ‘Starka’ Restaurant. Spanish – advanced. 2011 Tour Guide. opening and closing bar. Observing safe and hygienic food handling practices. Bielsko-Biała. Worked independently in a busy environment. Maintaining inventory and records of food temperatures. Holding keys. Checking customers' IDs to make sure they met age requirements for alcohol and tobacco. Cracow. Cracow.

cooking and healthy lifestyle. Spanish cinema and learning languages.Interests Travelling and backpacking (travelled to many destinations including Europe. . South and Central America and Middle East).