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4

Value Added Services

Table of Contents
Foreword

Part I Introduction

10

12

1 Welcome
................................................................................................................................... 12
2 What...................................................................................................................................
is VAS?
13
3 Our services
................................................................................................................................... 14

Part II VAS FO(value Added Service Front Office)

18

1 Value...................................................................................................................................
Added Services
18
WAP(Wireless..........................................................................................................................................................
Application Protocol)
20
Introduction
.........................................................................................................................................................
& Technical details
20
Service introduction
......................................................................................................................................... 20
Definitions and abbreviation
......................................................................................................................................... 22
WAP Fundamental
.........................................................................................................................................
and concepts
22
WAP system structure
......................................................................................................................................... 23
WAP Signaling flow
......................................................................................................................................... 28
Primary trouble
.........................................................................................................................................................
shouting
29
Monitoring & Generating
.........................................................................................................................................
KPIs in FACTS
30
WAP Gate Way ...................................................................................................................................
Traffic
31
WISG merged Nodes
................................................................................................................................... 32
Generating KPIs ...................................................................................................................................
in FACTS & Probable Scenarios
32
Team's principle ......................................................................................................................................... 42
maintenance
......................................................................................................................................... 42
Problems ......................................................................................................................................................... 42
Suggestions
......................................................................................................................................................... 43
VSMS(Voice SMS)
.......................................................................................................................................................... 45
Introduction
.........................................................................................................................................................
& Technical details
45
Service introduction
......................................................................................................................................... 46
Definitions and abbreviation
......................................................................................................................................... 46
VSMS Fundamental
.........................................................................................................................................
and concepts
46
VSMS system structure
......................................................................................................................................... 46
VSMS Signaling flow
......................................................................................................................................... 46
Primary touble shouting
......................................................................................................................................... 46
Troubleshooting ......................................................................................................................................... 47
Troubleshooting...................................................................................................................................
Cases-Database
47
Primary trouble
.........................................................................................................................................................
shouting
48
Monitoring & Generating
.........................................................................................................................................
KPIs in FACTS
48
Problems ......................................................................................................................................................... 50
Suggestions
......................................................................................................................................................... 50
VMS(Voice Mail
..........................................................................................................................................................
Service)
51
Introduction
.........................................................................................................................................................
& Technical details
51
Service introduction
......................................................................................................................................... 51
Definitions and abbreviation
......................................................................................................................................... 53
VMS Fundamental
.........................................................................................................................................
and concepts
53
VMS system structure
......................................................................................................................................... 54
VMS Signaling flow
......................................................................................................................................... 57
Primary trouble
.........................................................................................................................................................
shouting
61
Monitoring & Generating
.........................................................................................................................................
KPIs in FACTS
61
© 2015 Enter your company name

Contents

5

VMS Trunks
................................................................................................................................... 61
Merged VMS Trunks
................................................................................................................................... 62
Generating KPIs ...................................................................................................................................
in FACTS & Probable Scenarios
63
Team's principle ......................................................................................................................................... 65
maintenance
......................................................................................................................................... 65
Problems ......................................................................................................................................................... 65
Suggestions
......................................................................................................................................................... 65
SMS(short m essage
..........................................................................................................................................................
service)
66
Introduction
.........................................................................................................................................................
& Technical details
66
Service introduction
......................................................................................................................................... 66
Definitions and abbreviation
......................................................................................................................................... 67
SMSC Fundamental
.........................................................................................................................................
and concepts
67
SMS system structure
......................................................................................................................................... 69
SMS Signaling flow
......................................................................................................................................... 70
Primary trouble
.........................................................................................................................................................
shouting
71
Monitoring & Generating
.........................................................................................................................................
KPIs in FACTS
72
SMS traffic flow...................................................................................................................................
graph
73
SMSC System Performance
................................................................................................................................... 74
Issue on M2000 ................................................................................................................................... 76
Generating KPIs ...................................................................................................................................
in FACTS & Probable Scenarios
77
SMS Team's principle
......................................................................................................................................... 88
maintenance
......................................................................................................................................... 88
MT console operating
...................................................................................................................................
guide
88
SMS-BI administration
...................................................................................................................................
and operating guide
89
Secure CRT
................................................................................................................................... 99
Problems ......................................................................................................................................................... 104
Suggestions
......................................................................................................................................................... 104
RCS(Rich Com
..........................................................................................................................................................
m unication Suite)
105
Introduction
.........................................................................................................................................................
& Technical details
105
Service introduction
......................................................................................................................................... 108
Definitions and .........................................................................................................................................
abbreviation
110
RCS Fundamental
.........................................................................................................................................
and concepts
111
RCS system structure
......................................................................................................................................... 115
RCS Signaling flow
......................................................................................................................................... 119
Probable Scenarions
......................................................................................................................................... 120
Problems ......................................................................................................................................................... 120
Suggestions
......................................................................................................................................................... 120
RBT(Ring Back
..........................................................................................................................................................
Tone)
121
Introduction
.........................................................................................................................................................
& Technical details
121
Service introduction
......................................................................................................................................... 124
Definitions and .........................................................................................................................................
abbreviation
126
RBT Fundamental
.........................................................................................................................................
and concepts
127
RBT system structure
......................................................................................................................................... 128
RBT Signaling flow
......................................................................................................................................... 131
Typical Registration/Deregistration
.........................................................................................................................................
Flow of RBT Service
133
Primary trouble
.........................................................................................................................................................
shouting
135
Monitoring & Generating
.........................................................................................................................................
KPIs in FACTS
135
RBT USSD
................................................................................................................................... 136
RBT IVR
................................................................................................................................... 137
RBT Portal
................................................................................................................................... 137
Internal RBT IVR
................................................................................................................................... 138
Netw ork Level-RBT
...................................................................................................................................
KPI
141
Generating KPIs...................................................................................................................................
in FACTS & Probable Scenarios
141
Team's principle......................................................................................................................................... 141
© 2015 Enter your company name

5

6

Value Added Services
maintenance ......................................................................................................................................... 141
RBT Service Test
................................................................................................................................... 141
Problems ......................................................................................................................................................... 141
Suggestions
......................................................................................................................................................... 142
P**
.......................................................................................................................................................... 143
Introduction
.........................................................................................................................................................
& Technical details
143
Service introduction
......................................................................................................................................... 143
Definitions and .........................................................................................................................................
abbreviation
143
P** Fundamental.........................................................................................................................................
and concepts
143
P** system structure
......................................................................................................................................... 143
P** Signaling flow
......................................................................................................................................... 146
Primary trouble
.........................................................................................................................................................
shouting
146
Monitoring & Generating
.........................................................................................................................................
KPIs in FACTS
146
P** DISKUSAGES
................................................................................................................................... 146
P** STATUS ................................................................................................................................... 147
Generating KPIs...................................................................................................................................
in FACTS & Probable Scenarios
147
Team's principle......................................................................................................................................... 149
maintenance ......................................................................................................................................... 149
Problems ......................................................................................................................................................... 149
Suggestions
......................................................................................................................................................... 149
MNS(Mobile ..........................................................................................................................................................
New s Service)
150
Introduction
.........................................................................................................................................................
& Technical details
150
Service introduction
......................................................................................................................................... 151
Definitions and .........................................................................................................................................
abbreviation
151
MNS Fundamental
.........................................................................................................................................
and concepts
152
MNS system structure
......................................................................................................................................... 156
MNS Signaling flow
......................................................................................................................................... 159
Generating KPIs.........................................................................................................................................
& Probable Scenarios
170
Primary trouble
.........................................................................................................................................................
shouting
170
Team's principle......................................................................................................................................... 170
maintenance ......................................................................................................................................... 170
Problems ......................................................................................................................................................... 170
Suggestions
......................................................................................................................................................... 170
MMSC(Multi ..........................................................................................................................................................
Media Service Center)
171
Introduction
.........................................................................................................................................................
& Technical details
173
Service introduction
......................................................................................................................................... 175
Definitions and .........................................................................................................................................
abbreviation
175
MMSC Fundamental
.........................................................................................................................................
and concepts
175
MMSC system structure
......................................................................................................................................... 180
MMSC Signaling.........................................................................................................................................
flow
184
Primary trouble
.........................................................................................................................................................
shouting
189
Monitoring & Generating
.........................................................................................................................................
KPIs in FACTS
189
MMSC
................................................................................................................................... 189
Generating KPIs...................................................................................................................................
in FACTS & Probable Scenarios
190
Team's principle......................................................................................................................................... 194
maintenance ......................................................................................................................................... 194
Problems ......................................................................................................................................................... 194
Suggestions
......................................................................................................................................................... 195
Mediation .......................................................................................................................................................... 196
Introduction
.........................................................................................................................................................
& Technical details
196
Service introduction
......................................................................................................................................... 196
Definitions and .........................................................................................................................................
abbreviation
198
Mediation Fundamental
.........................................................................................................................................
and concepts
199
Mediation system
.........................................................................................................................................
structure
201
© 2015 Enter your company name

................ 249 Suggestions ............................................................................................................................................................................................... Server 206 CCN to Mediation ........... flow 203 Primary trouble ..................................................................................................................................................................................................... and concepts 236 IPCC Call and IVR .......................................................................................................................................................................................................... 229 Introduction ................................................................ 225 IVR Merged nodes ........................................... 227 IPCC(IP Call Center) ...................................................................................... abbreviation 246 HSDP Fundamental .......... abbreviation 216 IVR Fundamental ...................................................................................................................................................................................................................................................................... 249 Erefill ...................... Server 207 Generating KPIs................................................. abbreviation 236 IPCC Fundamental .................................................................... Service Delivery Platform ) 242 Introduction ............................................................................................................................................................................................................................................................................. KPIs in FACTS 204 Total OG CCN-CDRs ................................................................................................................................................................................................................................................................ 249 HSDP Signaling..................................... scenario 237 IPCC Topology & ................................................................................................................................................................................................................................................................................................... 241 CTI 3........................................................................................................... Voice Response) 213 Introduction .......................................................................................... 220 IVR Signaling flow ........... CCN 206 IC to Mediation .............................................................................................................................................................. 240 UAP8100 Introduction ............................................................................................ 212 Suggestions ................................. 241 Suggestions ...................................................................... 229 Definitions and ................ 212 Problems ....Contents 7 Mediation Signaling .............................................................................................................................................................................................................................................. shouting 240 Team's principle...................................................................................................... in FACTS & Probable Scenarios 226 Team's principle..................................... 245 Definitions and .................................................................................. 212 IVR(Interactive ............................................................................................................................................................................... 223 Primary trouble ............................................................................................ and concepts 246 HSDP system structure .............................................................................................................................. shouting 203 Monitoring & Generating .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. flow 249 Problems ........................................................................................................................................................................................................... 227 Problems ....................................................................... & Technical details 214 Service introduction ....................................................................................... GPRS 205 Mediation IC from ........................................................................................................................................................................................................... 241 HSDP(Huaw ei........................................................................................................................... in FACTS & Probable Scenarios 208 Team's principle................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. shouting 223 Monitoring & Generating ........... KPIs in FACTS 224 IVR Trunks .................................................................................................... Signaling flow 238 Primary trouble ........................................................................................................................................ 227 Suggestions .................................................... & Technical details 243 Service introduction ................................................................................................................. & Technical details 229 Service introduction ............................................................................................................ per Service 204 Mediation IC from .......................................... 240 maintenance ........................................................... 250 © 2015 Enter your company name 7 ........................................................................................................... 212 maintenance ..... 226 maintenance .................... 241 Problems ..................................................................................................................................................................................................................................... 215 Definitions and .................................. Introduction 241 Service Test .................................................................................................................................................................................................................4 Platform..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... and concepts 217 IVR system structure ....................................................................................... 226 Generating KPIs..........................................................................................................

............................................................................................................................................................................................ 263 Problems ......................................................................... 260 Primary trouble ............. & Technical details 259 Service introduction ............................................................................................................................................. and concepts 259 CMN System Structure ............................................................................................................................................. structure 267 OTA &ADD Signaling ................................ and concepts 252 Erefill system structure ................................................................................ 257 Generating KPIs........ 269 BroadTech ADD ...... 275 Suggestions ......................................................................... & inprogress Mail 292 Inprogress ............................................................................................................................................................................................ Handover report 291 Pending Reports ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ and concepts 266 OTA &ADD system ...................... 262 maintenance ......................................................................... Notification 289 Morning Report ........................................................................................................................................................................................................ 259 Definitions and .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. reports 289 Service Test ............................................................................................................................................................................ in ESM Dashboard & Probable Scenarios 257 CMN(Call Me................8 Value Added Services Introduction ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. & Technical details 250 Service introduction ....................................................................................................................................................................................................................................... 291 VAS shift.................................... 278 2 FO Routine .............................................................. tasks & Reports 289 Generating service ..................................................................................... 250 Definitions and ................................... abbreviation 266 OTA & ADD Fundamental ............................................................................. 294 3 Marval .............................. issues 293 Hints .......................................................................................... 265 Definitions and ......... shouting 268 Monitoring & Generating .................................................. 263 Suggestions ....................... 289 Change Info .......................................................................... shouting 260 Monitoring & Generating .................................................................................... 263 Team's principle......................................................................................................................................................................................................................................................................................................................................................................................................................................... shouting 257 Monitoring & Generating ........................................................................................................................................... 275 Problems ............................................................................................ party 271 Generating KPIs.............................................................................................................................................................................................. 268 All OTA IC & OG ..................................................................................................................................................................................................................................... KPIs in FACTS 257 Erefill Monitoring ................................................................................................................................................... 296 © 2015 Enter your company name ...................................... REPORT 270 ADC-WEB-CC &Third ............... 260 CMN Signaling flow ..................... abbreviation 259 CMN Fundamental ...... & signal flow 255 Primary trouble ..... in Facts Dashboard & Probable Scenarios 271 Team's principle..................................................................................... abbreviation 251 Erefill Fundamental .................................................................................................................................................................................. Now ) 259 Introduction ...................................................... Air) &ADD(Auto Detection Device) 264 Introduction .............................................................................................................................................................................................................................................................................................................................................................................................................................. 275 maintenance ................................................................................................ KPIs in FACTS 260 Probable Scenarios ............................................................................................................................................ flow 267 Primary trouble .......................................................................................................................................................................................................... 263 OTA(Over The ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. KPIs in FACTS 268 ADD TO OTA ................................................................................................................................................................................................................................................ 290 Dashboard .................. 277 Notifications........................................................................................... & Technical details 264 Service introduction ...............

...................................................................................................................................................................................................................................................................... or Resolve an INC 296 Marval Features ............................. 298 Problem s ......................... 316 4 References ............................................................................................................................................................................................................................Contents 9 How to Raise.......................... 317 Index 0 © 2015 Enter your company name 9 .................. 317 5 Acronyms .............................................................................. 314 Suggestions.............................................................................................................................................................................................................................

10 Foreword Foreword This is just another title page placed between table of contents and topics © 2015 Enter your company name .

Top Level Intro This page is printed before a new top-level chapter starts Part I .

. Wiser and more intelligent.12 Value Added Services 1 Introduction 1. 2014 Last update Hadis Spring.. I believe that It's possible if we Want . I hope it was useful for you and whoever want to learn and make a wise change in our life. Bahar Spring.2015 © 2015 Enter your company name . :) I wish better life .1 Welcome My Main goal is preparing integrated document about all things that we know about VAS. this document could be useful for who is interested to Value added services and want to learn it from basic meanings and you also can learn some basic concept about what happens in Core side and some General information about GSM.

on a conceptual level. it can be used in any service industry. for services available at little or no cost. VASPs typically connect to the operator using protocols like Short message peer-to-peer protocol (SMPP). MMS and data access have more and more become core services. also known as a content provider (CP) such as All Headline News or Reuters. value-added services add value to the standard service offering.[citation needed] to promote their primary business. all services beyond standard voice calls and fax transmissions. These are called mobile value-added services (MVAS) which are often simply referred as VAS. However. and VAS therefore has beginning to exclude those services. but in recent years SMS. you also can find more details in Value added Service also for learning how VAS affects our envirnment Click here © 2015 Enter your company name .Introduction 1. spurring the subscriber to use their phone more and allowing the operator to drive up their ARPU. A distinction may also be made between standard (peer-to-peer) content and premium-charged content. For mobile phones. while technologies like SMS. MMS and data access were historically usually considered value-added services. increasingly. Value-added services are supplied either in-house by the mobile network operator themselves or by a third-party value-added service provider (VASP). to a messaging gateway that gives the operator better control of the content.2 13 What is VAS? A value-added service (VAS) is a popular telecommunications industry [citation needed] term for noncore services. In the telecommunication industry. or in short. connecting either directly to the short message service centre (SMSC) or.

VMS. RBT. CMN.Mediation. P**. IVR. VSMS. OTA&ADD.MMSC. RBT.WAP.3 Value Added Services Our services MTN Irancell has a lot of services and 16 of them are supported by Huawei Company. MNS.IVR.RCS Monitoring Node FACTS SMSC. MMSC. VMS.WISG.14 1. Mediation/MNS M2000 SMSC(for core side) © 2015 Enter your company name .HSDP.ADD/OTA. 1) Value Added Service Monitoring 2) SMSC . IPCC.

Introduction ESM Dashboard © 2015 Enter your company name Erefill 15 .

16 Value Added Services © 2015 Enter your company name .

Top Level Intro This page is printed before a new top-level chapter starts Part II .

© 2015 Enter your company name . so it needs more care. just analyzes to find the reason of abnormality will be remained (it’s important point also). The normal trend is clearly shown and abnormality will be detected easily.Now we will share more information about Our services in Irancell. monitoring is somehow as Performance Monitoring and not Alarm Monitoring.Totally we can say it’s completely analog and not Digital. smart mind (to analyze the trends) and also knowledge about whole VAS topology to clarify the problems. Most of Nodes are being monitored by using FACTS Graphs and Parameter.1 Value Added Services All services which are out of Call & GPRS in each GSM Network will be considered as VAS.18 2 Value Added Services VAS FO(value Added Service Front Office) In VAS Team. 2.

VAS FO(value Added Service Front Office) 19 In VAS Services. IN (Intelligence Network): The charging node of each GSM network that is the main Business Node of Network. prepaid SUBs charging will be handled by IN. so “bill-run” process will calculate the usage of one months for mentioned SUBs and create a Pay-Bill for them. postpaid accounts have no real-time deduction. © 2015 Enter your company name . It will be handled by “Ability” that is one of MTN Vendors. Postpaid: it’s another type of account in MTN Network. If not X Service will reject the usage of service for mentioned user. we have some titles that needs to be explained at first: Provisioning: some of services needs provisioning. X Service will authenticate the user while it’s provisioned or not. it means that SUB needs to be provisioned as authorized user for the mentioned service. for each usage. Authentication: after SUB provisioned in X Service. Prepaid: it’s one of the account types that we have in MTN Network.

and after the release of the WAP 1.1. enterprise data and games.1 Service introduction The Wireless Application Protocol (WAP) is a result of joint efforts taken by companies teaming up in an industry group called WAP Forum (www. since a WAP device can only understand WML in its tokenized/compiled/binary format. developing WAP applications requires only a few modifications to © 2015 Enter your company name . Motorola. without any sort of limitation.1 Introduction & Technical details WAP gateway: A WAP gateway sits between mobile devices using the WAP protocol and the World Wide Web.wml). Despite the common misconception.1. It ensured the connection and conversion of information between WAP devices and the web server. Looking at it from the WAP device's side. http://example. do serious research. Looking at it from the HTTP server's side. This translates pages into a form suitable for the mobiles.20 2. WAP Gateway was the key element of any internet system connected to the wireless network.The objective of the forum is to create a license-free standard that brings information and telephony services to wireless devices. why is WAP important?Until the first WAP devices emerged. the Mobile devices. WAP Gateways were required for this conversion as cellphones were not powerful enough to render and process web-pages built for desktop browsers. In December 1997 WAP Forum was formally created. passing pages from one to the other much like a proxy. Nokia. the Internet was the Internet and a mobile phone was a mobile phone.1. Companies such as Nokia. but needed interactivity to support Internet and Web applications such as: Email by mobile phone. fast processors and lots of memory. WAP. including but not limited to stock market information. and data resources of the Internet becoming more easily available to anyone with a mobile phone or communications device. the WAP gateway can provide additional information about the WAP device through the HTTP headers. for instance using the Wireless Markup Language (WML). News headlines. using a URL (for example. Most newer cell phones don't even require a carrier network for accessing www as they can directly hookup to a home or office WLAN for connecting to the internet. Now with the appearance of WAP. Sports results. can directly serve the web-pages and content in same form as a desktop browser so WAP gateways are quickly losing importance in carrier networks.org). Music downloads 2. weather forecasts. On June 26 1997 Ericsson. WAP Forum membership was opened to all. Before the introduction of WAP. provided the mobile phone operator has not specifically prevented this. and Unwired Planet took the initiative to start a rapid creation of a standard for making advanced services within the wireless domain a reality. But this was limited to your computer.1.Tracking of stock-market prices. The WAP Forum now has over 500 members and represents over 95 percent of the global handset market. for instance the subscriber number of a WAP capable cellular phone. This process is hidden from the phone. its cell id and even things like location information.1 Value Added Services WAP(Wireless Application Protocol) Wireless Application Protocol (WAP) is a technical standard for accessing information over a mobile wireless network. However recently with the advent of powerful cell phones and smart-phones having big screens. You could surf the Net.com/foo. A WAP browser is a web browser for mobile devices such as mobile phones that uses the protocol. Motorola and Ericsson are all members of the forum. mobile service providers had limited opportunities to offer interactive data services. being open and secure.1. the function of the WAP gateway is to convert content into this format.0 specifications in April 1998. 2. is well suited for many different applications. so it may access the page in the same way as a browser accesses HTML. the scene is that we have the massive information. communication. or be entertained on the Internet using your computer.wapforum.1.

the WISG provides service-based functions of charging collection. an implicit service is provided. Implicit service is provided. the service gateway is the PPG. and service access. The WISG functions similar to a routing device in the network and does not provide the services in the gateway mode. the WISG provides the services in the gateway mode and the functions of bearing. For the Push service based on PAP. controlling. content adaptation. charging and antivirus protection. © 2015 Enter your company name . The current set of web application development tools will easily support WAP development. bandwidth control. In addition. In this case. triggering. For non-WAP services such as RTSP and HTTP browsing services and Internet/Intranet access. the service gateway is the WAPGW. accessing. Service gateway: The WISG provides the services in the gateway mode externally and the functions of bearing. The WISG exists in the network as a component with charging function. controlling. and dispatching services. The WISG exists in the network as a component with charging function. triggering. and service access. accessing. and dispatching services. and in the future more development tools will be announced WISG(Wireless Integrated Service Gateway): The WISG developed by Huawei provides an extensive array of mobile data services. authenticating. the WISG provides the optional functions of collecting charging information and triggering charging based on WAP and Push services. The WISG that exists in the network is similar to a routing device and does not provide the services in the gateway mode. For the WAP browsing and download services based on WAP. authenticating.VAS FO(value Added Service Front Office) 21 existing web applications. Charging gateway: The WISG provides service-based functions of charging collection. Integrated gateway: For the WAP and Push services. including protocol conversion.

1.1.1.1.1. it'd disabled in current MTN architecture Report: The GUI server where data like number of subscribers.1. success/failure is demonstrated VAS: value-added service WAP: Wireless Application Protocol WML: Wireless Markup Language WISG: Wireless Integrated Service Gateway DNS: Domain Name server APN: Access point name AAA: Authentication authorization accounting UCD: user-centered design SLA: service Level Agreement CR: Change request 2.22 Value Added Services 2. WAPGW authenticates against it after retrieving the page Proxy: 23 proxy servers on TE and 23 servers on TW. doing the actual WAP browsing DB: Whole WAPGW configuration settings are stored there Bill Process: The central server where all WAPGW CDRs from 23 different servers are being collected & stored PPG: Push message server. KPI.2 Definitions and abbreviation UIDB: Where GGSN stores subscriber data.3 WAP Fundamental and concepts © 2015 Enter your company name .

1.1.4 WAP system structure © 2015 Enter your company name 23 .1.VAS FO(value Added Service Front Office) 2.

© 2015 Enter your company name .0 can support handset accessing WEB server directly.0 Advantage: WAP2. such as TCP and HTTP etc. there is no need to switch WSP protocol to HTTP protocol. WAP2.0 can support the standard Internet protocol .0 can inosculate with the current Internet.24 Value Added Services WAP2. Then wireless terminal can make use of Internet resource. WAP2.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 25 .

26 Value Added Services © 2015 Enter your company name .

VAS FO(value Added Service Front Office) © 2015 Enter your company name 27 .

5 WAP Signaling flow © 2015 Enter your company name .1.28 Value Added Services 2.1.1.

1.2 Primary trouble shouting © 2015 Enter your company name 29 .VAS FO(value Added Service Front Office) 2.1.

1.1 Monitoring & Generating KPIs in FACTS Now we will learn primary trouble shouting related WISG like Monitoring & service test.1.30 Value Added Services 2.2. © 2015 Enter your company name .

2.1.1.1.VAS FO(value Added Service Front Office) 31 2.1 WAP Gate Way Traffic Please be careful about REQ_SUCC_PROC & REQUESTS_SENT_TO_SP decrease WISG KPI Will be affected. © 2015 Enter your company name graphs if these graphs .

32 Value Added Services 2.1.2. Please assign this incident to IP team for more investigation. Now just as an Example we will explain some interesting INC . From the HTTP status code statistical report. © 2015 Enter your company name .3 Generating KPIs in FACTS & Probable Scenarios As we know WISG traffic is sent from core side. so if we had any drop you can guess where is the problem .Actually the main problem is the status code 707 because subscribers can’t get the correct response from SP (Internet) in time.for example if GPRS had a drop it will affect our WISG graph with high Possibility.1. Solution: If any network element has some problem or the network channel is not very good. The call flow is as the below. MS--BTS--BSC--SGSN--GGSN-WISG-IPBB-SP(Internet).2 WISG merged Nodes P_WAP_SP_SUCC & P_WAP_SP_WAP_SUCC is important graphs and we should raise INC for any drop on it! 2. we can see that the status code 707(Failure to read response) and 725(Connection Client Close) increased.Then subscribers feel the network very slow and will interrupt some connection and browsing.1. the success rate will be affected.2.1.1. then the status code 725 will increase. Case Study 1) WISG P_WAP_SP has drop description: We have around 6% decrease in compare last night just on TE please check this issue in your side and inform us if it’s necessary to raise another incident .The below are the TOP10 url which are related to the status codes 707 and 725. the success rate would decrease.1.

VAS FO(value Added Service Front Office) Case Study 2) WISG P_WAP_SP_SUCC has drop--INC-202607 description: WE have decrement on WISG P_WAP_SP_SUCC graph. © 2015 Enter your company name 33 .

the status code 725 increased heavily. Where are we for resolution? © 2015 Enter your company name .34 Value Added Services Solution: From the status code statistical report. Case Study 3) WISG service degradation description:There’s a degradation on WISG currently mostly in TE. MS--BTS--BSC--SGSN--GGSN-WISG-IPBB-SP(Internet). We will provide the optimization plan as soon as possible. Also you know WISG service involve in many network elements shown as the below. then we can analyze other network elements.In fact. WISG need to optimize because the software and hardware are too old.

From the below snapshot. so we should calculate newadded elements as TE WISG KPI.VAS FO(value Added Service Front Office) 35 Solution: Please ask FACTS support team to help us check the below issue. we should calculate the NEID from 2564 to 2586 as TE WISG. As the attachment.But now it is not. the total TPS of WISG should be the summation of the TPS of TE and TW WISG. © 2015 Enter your company name . You know we implemented WISG optimization solution on TE WISG.

but the new-added nodes were not integrated with FACTS. © 2015 Enter your company name . so i will change this incident to "Pending Confirmation". Actually you know we implemented an optimization solution to our TE WISG.36 Value Added Services total TPS and TE WISG TPS are more than before. Now it is working fine.

© 2015 Enter your company name .VAS FO(value Added Service Front Office) 37 Case Study 4) WISG success rate drop--INC-214398 description: GPRS has drop also 76% Reduction on TE-WASN Throughput of WiMax Network as well.

38 Value Added Services © 2015 Enter your company name .

If you can confirm there is no problem on GGSN.From the below throughput of WISG load balance. Because the related traffic were not sent to WISG. we can see there were some drops. Solution: You know GGSN uses GRE tunnel to connect to WISG cisc* switch directly.That means some traffic were not sent to WISG from GGSN. Case Study 5) WISG success rate decreased--INC-218115 description: WISG success rate decreased we assigned incident to core side for more investigation.VAS FO(value Added Service Front Office) 39 Solution: ask IP security team to check and feed back the root cause. WISG could not response to subscribers correctly. © 2015 Enter your company name . then some subscriber will be impacted and the status code 725 would increased. then send traffic to our load balance. we should ask IP team to help us check about this issue.

40 Value Added Services as you see upon snapshot doesn't have time because F* is forbidden in Iran and some model have no Iran time zone. Case Study 6) WISG success rate has drop © 2015 Enter your company name . If BO listed the related time. There was no issue in PS equipment. just a small drop in Gi throughput which should be related to internet or specific sites issue/ limitation. Result:It is confirmed that the issue was related to TIC. then connect to F*. You know GGSN make a GRE tunnel to WISG Cisco switches. there will make us confused. We already showed the exact time and WISG throughput is sent from GGSN.

baidu.php 9259 https://www.google.0.253:80/ 7359 https://173.5:95/ <49 Billprocess01 [taskmng] :/home/taskmng/bill/wapstat/wap20>cat *2014011415* | awk -F\| '($19==725){++S[$21]} END {for(a in S) print S[a].0.radiojavan."\t".com/django/json/ 5776 http://www.com/ 29824 https://api.swrve.253:80/ 20627 http://data. Solution: From the HTTP status code statistical report.com/ 7365 http://141.do 13085 http://config. Then subscribers feel the network very slow and will interrupt some connection and browsing.11.google.2.com/aap.mxplayer.com/config/android/config.flurry.facebook.11.api.com/c/ 19544 https://b-api.admob.a}' |sort -nr |head 52103 https://graph.253:80/141.com/api/currentsong?size=300 5371 http://loc.ksmobile.viber.com/ad_source. Actually the main problem is the status code 707 because subscribers can’t get the correct response from SP(Internet) in time. then the status code 725 will increase.facebook.0.com/m/appreq 3182 http://815. we can see that the status code 707(Failure to read response) and 725(Connection Client Close) increased.0.clients.230.com/ 11283 http://r.com/1/batch © 2015 Enter your company name . Please assign this incident to IP team for more investigation.chess.j2inter.com/ 8157 https://api-read.com/api/get_echess_current_games?id=&all=0 3660 http://www.a}' | sort -nr | head 23547 http://141.topelevens.map.xml 8123 http://www.2.facebook.253:80/141."\t".11.com/auth 3735 http://www.11.com/sdk.157.VAS FO(value Added Service Front Office) 41 description: WISG success rate has drop we assigned incident to our side side for more investigation.facebook. <48 Billprocess01 [taskmng] :/home/taskmng/bill/wapstat/wap20>cat *2014011415* | awk -F\| '($19==707){++S[$21]} END {for(a in S) print S[a].com/ 20471 http://infoc.com/ 8555 https://android.php 4214 http://i. The below are the TOP10 url which are related to the status codes 707 and 725.facebook.cm.

1.2.1.1. As each team has specific situations and we should consider their targets & rules we made this part :) 1) Please don't raise INC for last update as it mostly is Fake drop . after one step you can find the true result. 2.3 maintenance In WISG team we don't have Maintenance part. We can check it with fact team. 2.1. © 2015 Enter your company name .3 Problems some calculations on WISG is not correct.42 Value Added Services 2.2 Team's principle Team's principle is Based on some regular evidence which should be followed in each team.1. for example sum of current _TPS for TE & TW is not equal with current _TPS of WISG. We just have a service test each hour and we try to use WISG to access internet.1.2.

1.So I suggest that FO don't raise an INC for cases like below.1.It makes all of us confused. Even if BO provides the temporary solution.4 43 Suggestions 1) It is highly recommended that change some formula (mentioned in problem part ) to help have a trustable Monitoring situations. © 2015 Enter your company name .VAS FO(value Added Service Front Office) 2. 2) As The WISG software and hardware are too old. and customer does not to pay money to upgrade. but customer do not want to do.

44 Value Added Services 3) Just for save time in trouble shouting .htm?id=2269&interval=60&mapid=B8258B59-A05F4EFA-A8AA-7BC9AC7C0077 © 2015 Enter your company name .36/public/mapshow.131.FO can monitor GPRS graph and in case we had drop on both WISG & GPRS graph in the same time we will assign INC to IP Security team directly http://10.60.

VAS FO(value Added Service Front Office) 2.1 Introduction & Technical details Voice SMS features: Scheduling a message to be sent on a certain date/time. Non-Irancell subscribers can hear the message by dialing 09377200000.1. 2. After recording your message. * SMS: The recipient of the message will know about your voice message via an SMS and can hear it by dialing the following numbers: Irancell subscribers can dial 719 (free IVR) for new messages or 720 (onnet call charges) for old messages. Each VSMS costs 620 Rials and to non-Irancell subscribers costs 852 Rials.1. * MMS (exclusive to Irancell subscribers): Your recorded message will be sent to the subscriber as a voice file. All Irancell prepaid subscribers can send VSMSs to other prepaid or postpaid subscribers. SMS or MMS). Sending the same voice message to other subscribers or forward a received message to others via different methods (Call.2.2 45 VSMS(Voice SMS) The new advanced Voice SMS (VSMS) service is provided to you prepaid subscribers which enables you to send a voice message up to 60 seconds at any time simply using the FREE IVR by dialing 719. Subscribers can also dial 0937719000 from non-Irancell SIM Cards and landlines to send VSMS from their Irancell SIM Card or © 2015 Enter your company name . you can select either of the following options: * Call: The subscriber will receive a system-generated call and can hear your voice message.

1.1.3 VSMS Fundamental and concepts For More information Please Study VMS 2. (If you have not received the configurations SMS or have not activated your MMS.1.1.4 VSMS system structure For More information Please Study VMS 2.2.In system-generated calls. dial *130*3*5# from your Irancell SIM card.1.2 Definitions and abbreviation 2. you need to have activated your MMS service by saving its configurations.2.1.To be able to use MMS for this service.6 Primary touble shouting VSMS KPI: Use one script to get the statistical report based on CDRs.2. UAP connects to I2000 and generate the related report based on our traffic statistical task © 2015 Enter your company name .5 VSMS Signaling flow For More information Please Study VMS 2.1.1.2. the system attempts for four times to send the message to the subscriber.1.1.1 Service introduction 2.2.1.) 2. After hearing a message.2.1. subscriber receives and SMS informing that he/she has heard the message. the system will send an SMS informing him/her about the message. In case the subscriber is not available.46 Value Added Services retrieve their Irancell SIM Card messages.

the service interrupts. In terms of perception. the data is constantly inserted. In addition. When process A implements the DML (modification and deletion) for the table. Therefore.2.7 Troubleshooting 2. other processes are in the wait state. the executing of the resize2fs command is stopped manually due to excessively execution time. and the service interrupts. a large number of DML locks are generated during the DML operation. data of the service table is increased (the insert operation is not affected). if the messages of missed call notification delays or cannot be received. or deleted.1.VAS FO(value Added Service Front Office) 47 2. Users can retrieve messages but cannot leave messages. the APLOGIC and TOMCAT access the t_mc_sms_smsnoti table. or is reduced slowly. For the t_mc_sms_smsnoti table is a process table. When onsite engineers run the operating system commands to expand the LV capacity. Multi-threaded concurrent operations are implemented. In this case. this session occupies resources all the time. The VMS service uses the storage device to store voice files. © 2015 Enter your company name .7.1.1. modified.1 Troubleshooting Cases-Database Symptom: Sometimes the data of the t_mc_sms_smsnoti table in the VMS system is increased but not reduced. The operation of the DML is extremely frequent. If a fault that the COMMIT or ROLLBACK message is not sent occurs in process A.2. Possible Causes: This fault may be caused by the DML lock waiting which caused overstocked data. other processes are in the wait state. The LV capacity exceeds 2 TB. A few days later the file system of the storage device where the file server is mounted changes to the read-only state.1.

The occurrence of an exception may be delayed. the SuSE technical support engineers find the root cause which is described as follows: The data block information is not updated to the file system after the LV space is extended. The metadata of the file system is disordered.1 Monitoring & Generating KPIs in FACTS © 2015 Enter your company name . The local disk on the file server temporarily replaces the storage device and implements the I/O function of voice recording and playing.1.2. the file system changes to the read-only state. including the newly added data. The SMS message task is configured incorrectly on the Configuration Management page.1. multiple exceptions may occur. missing codepage or other error In some cases useful info is found in syslog . It is required to run the resize2fs command to write the data block information. bad option. The Monitor System page of the MSP shows that an SMS gateway is in disconnected state.2 Primary trouble shouting 2. Maintenance engineer A receives a complaint that some users cannot receive short message service (SMS) notifications for the VMS or MCNS service. If the data update is not complete. In addition. 2. the following error information is displayed: mount: wrong fs type.2.48 Value Added Services Onsite engineers unmount the file system and run the fsck. the i-node and the information about actual data block cannot match. Possible Causes The connection between the MSP and the SMS gateway may be abnormal due to any of the following causes: The network is abnormal. to the super block. If the execution of the resize2fs command is stopped. When the onsite engineers run the mount -t ext2 command.ext2 -y /dev/mapper/vg_fs-fs command to rectify the file system. the block problems may exist on the hardware. It is required to re-create the LV for storing voice files according to the standard procedure. In the current system.try dmesg | tail or so After checking the SuSE logs. bad superblock on /dev/hdb5.2.

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1.2.50 Value Added Services 2.2.3 Problems 2.4 Suggestions © 2015 Enter your company name .1.

the call is forwarded to the VMS system. © 2015 Enter your company name . all of users who call him will be store in his/her Voice mail and they can hear their voice with calling 710.VAS FO(value Added Service Front Office) 2. until 7 days and the messages that are heard and saved. The VMS system provides voice mailbox services for different types of users. 2.1 Service introduction The VMS is a value-added service based on the Computer Telephony Integration (CTI). The call is forwarded to the VMS system in any of the following situations: The fixed-line user or mobile user does not answer the call.You may either divert to another number or to Who Called/Voice mail. To Clarify 2. How to set up your Voicemail box: You may dial the following USSD at any time to activate your voicemail: Pre-paid SIM ----------. The messages that are not heard. and the VMS system prompts the calling party to leave a message. When you are out of the range of MTN Irancell signal or when your phone is switched off. In this case.3 51 VMS(Voice Mail Service) Instead of receiving just a list of numbers of all the people who have called you (if using the Who Called service(Miss Call alert)). In other words. (Note: If you are forwarding calls to your Voice-mail or Who Called you cannot divert your calls to another number.*140*3*1*4# Post-paid SIM----------.*140*3*1*1# Post-paid SIM --------. You are not charged when retrieving voice messages from your MTN Irancell line. you can set up a personal answering service that takes voice messages when you are unavailable. but the call is not connected. How to cancel Voicemail service: You may dial the following USSD at any time to cancel your Voicemail Pre-paid SIM------------. After a user enables the VMS. both cannot be activated at the same time. A user makes a call to a VMS user.3. will be stored until 2 days.1.1 Introduction & Technical details You will be able to store up to 30 voice messages.the messages that are heard but not saved. Another way to Active/De-active the mentioned service is call to 700 and select VMS. the Voicemail service will record voice messages from callers. When a subscriber activate This Service.) Call Charging: Callers are charged when reaching your Voice mail service. the user obtains a voice mailbox number and becomes the owner of the voice mailbox. up to 7 days.1.*130*3*1*1# When you are out of the range of MTN Irancell signal or when your phone is switched off.3. the Voicemail service will record voice messages from callers.*130*3*1*4# How to listen to your messages: Make a call to 710 to listen to your Voicemail from your handset.1.1. each with a length of 120 seconds.

Flows and services can be customized. user A can leave a message for user B. and configurable personal address books enrich the customized experiences of subscribers. Advantages for Carriers By supporting service applications in mobile phones and fixed-line phones. or does not answer the call. a twinkle SM. " Advantages for Terminal Users. a multimedia message (MM). such as MCNS(Missed Call Notification Service). and subscriber management. The carrier can customize service levels that contain different service features according to the operation requirements and push the service levels to terminal users. The service management system provides the functions such as system management. Diversified Features:Combined with the notification service. a message waiting indicator (MWI). the VMS product provides various mail management modes. when user B is busy. out of service. the VMS product provides various service features. an email. the iManager I2000 (hereinafter referred to as the I2000) manages the network and monitors the running of the system. " Various mail management modes based on the user-centered design (UCD) make the VMS service usage smart and convenient. Carriers can know the service running condition easily. service management. The called party can listen to the voice message through the IVR Portal and the Self-Service Web Portal. " The VMS system provides several integrated service types for fixed-line subscribers and mobile subscribers. In addition. or outgoing call notification to notify the mailbox owner of the message. the system connects user A to the VMS system. The I2000 manages the network and monitors the system. and subscribers. who is a VMS user. the VMS subscribers can manage the © 2015 Enter your company name . customized requirements of carriers are met. user B can dial the voice mailbox access code to log in to the voice mailbox and retrieve the left message. user B receives an SM notification of a new mail. In this case. The mobile user is out of service. and Web portal. If user A makes a call to user B. For terminal users. The mobile user is switched off. the system sends a short message (SM). Monitor and alarm based on dedicated NM tool Maintenance personnel can use the I2000 to monitor and generate alarms for the VMS system. switched off. When user B can be reached. " The VMS service supports flexible and various message sending modes and improves user experience. services. " Maintainability Automatic check The system maintenance personnel can check the system periodically by using iCheck to detect system anomalies in time.52 Value Added Services The fixed-line user or mobile user is busy. Therefore. whitelist. blacklist. such as the IVR (Interactive Voice Response)flow. After the calling party leaves a message. " Customized greetings. In addition. Therefore. Convenient Management: The VMS product provides a management system for the carrier to uniformly manage the system. the VMS service attracts a wide range of customers.

3. Jones receives a new mail. out of service. Jones presses the option to call back Mike.1. Mike. The linear expansion design of the ATAE allows dynamic addition of processor boards to achieve capacity expansion without interrupting the operation of application systems. After listening to the voice mail. Example: The mobile phone of Jones is switched off during a meeting. out of service. Scalable ATAE hardware platform: Advanced telecommunications application environment (ATAE) supports smooth upgrade and capacity expansion. the communication is normal and the service system runs normally on the entire network. the subscriber can reply a voice mail to the sender or forward the voice mail. In addition. or does not answer the call.VAS FO(value Added Service Front Office) 53 voice mailboxes easily. or does not answer the call. "Mike. the system connects subscriber A to the VMS system. if the called party is busy. Thus. Scalable service node: A carrier can expand the system capacity by increasing the number of service nodes. Limitation: A subscriber can subscribe to the service level with the Basic Voice Mail Service feature only after the operator purchases and loads the license for Basic Voice Mail Service. switches off the mobile phone. but the call is not connected. Mike sends a voice mail to Jones according to the system prompts. subscriber B receives an SM notification of a new mail. The system forwards the call to the IVR message leaving process. The system processing capability can be improved by means of adding processor boards or cascading subracks. calls Jones. When subscriber B can be reached. System Performance Reliability :In the networking of the VMS system. the system will guide the calling party to access the VMS system to leave a message to the called party. A new service center contains UAPs. Replying to/Forwarding a Voice Mail: The subscriber can dial the access code to log in to the voice mailbox to retrieve the voice mail. which helps to achieve the self recovery of single point failure. After listening to the voice mail.2 Definitions and abbreviation UAP: Universal Access Policy MRF: Media Resource Function VXML: VoiceXML OBS: Orange Business Services 2. switches off the mobile phone. Please dial 123456 to listen to the voice mail. Jones receives a notification message when the mobile phone is switched on after the meeting. After listening to the message. and service nodes.1. subscriber A can leave a message for subscriber B.1. a carrier can purchase a new license and load the new license to expand the software features and the number of subscribers. 2. Scalable service center: When the maximum capacity of a service center is reached. CTI. A service center can support up to four service nodes.3 VMS Fundamental and concepts Feature Description: If subscriber A makes a call to subscriber B. Calling the voice mail sender back: The subscriber can dial the access code to log in to the voice mailbox to retrieve the voice mail. all service-related network equipment runs in active/standby or load balancing mode. when subscriber B is busy. the subscriber can call the sender © 2015 Enter your company name . When any single server or network equipment is faulty. who is a VMS subscriber. sent you a voice mail at 2009-04-16 13:00. an MMS notification and so on. Scalability Scalable software: When the hardware capacity is sufficient. a colleague of Jones. the carrier can expand the capacity by establishing a new center. whose mobile number is 13800000000. Sub-feature classification Voice mail: When a calling party makes a call.3." Jones dials 123456 and listens to the voice mail from Mike according to the system prompt.1. subscriber B can dial the voice mailbox access code to log in to the voice mailbox and retrieve the left message. After the message is sent to Jones successfully.

the call to the old number of the user is forwarded to the VMS system. and the email contains only the mail attachment and mail header information. Area code . a message waiting indicator (MWI). Zone . the system sends a notification to the subscriber by SM. If the conversion fails. Data Station task Registration and Deregistration A user can be registered or deregistered by using multiple protocols © 2015 Enter your company name . Logical System Network . System Bulletin: When a VMS user successfully enters the message retrieving flow or outgoing call notification flow. Personalized Greeting: When a calling party makes a call. System. or outgoing call and so on. an email. The calling party can send a voice SMS message to the called party as prompted. the call is forwarded to the VMS system. MNN Service: If the user has subscribed to the MNN service. If a user enables the time window function. VSMS Service: When the calling party dials the VSMS process access code or the VSMS process access code+called number. If the conversion succeeds. Full Mailbox Notification: When the mailbox of the VMS subscriber is full. All the members in this group receive the mail. the system sends a broadcast mail notification to the user to prompt the user to retrieve the broadcast mail. the SMS message contains only basic mail information and the method of retrieving the mail.Carrier number segment . System parameter . 2. Route .4 VMS system structure System parameters are common parameters used by the system. I2000 information synchronization . If the called party has set the personal greeting. NE . New mail notification: When a voice mail arrives at the voice mailbox of a subscriber.1. the VMS system sends an email notification to a thirdparty mail server. The users on the blacklist cannot send mails to the VMS subscriber who sets the list. Time Window: The time window function is provided for the VMS to protect users from being disturbed within a period of time. Broadcast Mail Service: A VMS system broadcaster can send a broadcast file in emails to multiple users.3. Message route . the VMS system plays a bulletin for the user if the system bulletin function is enabled and the service level of the user has a matching system bulletin. Physical System Network . the user receives notifications only in the range specified by the time window. This function is provided to manage the following items: License . Blacklist and whitelist: The VMS system supports the control of blacklists and whitelists at the subscriber level in the voice messaging process. The VMS system plays an announcement and sends an SMS message to notify the calling party of the called party's new number. the system will play the personal greeting for the calling party. The third-party mail server converts voice attachments to text and sends an SMS message or email to the user. Only the users on the whitelist can send mails to the VMS subscriber who sets the whitelist. the system prompts a subscriber to delete the existing mails by sending email. A blacklist is a list of prohibited users. Group service: The subscriber can send a mail to a group. Alarm Parameter . User route . else the system will play the system greeting. twinkle SM. and sends an SMS message to notify the called party of the call to the old number.54 Value Added Services back. A whitelist is a list of allowed users. if the called party cannot be connected. a multimedia message (MM). the call in forwarded to the VSMS process. When a user receives a broadcast mail.1. Voice2Text: When a user receives a new mail. the SMS message or email contains the text.

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2.1.3.1.5 VMS Signaling flow

Message Leaving Authentication

Message Leaving Flow

Message Leaving Flow-Extend

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Message Retrieving Authentication

Message Retrieving Flow

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Message Retrieving Flow-Extend

Outgoing Call Notification Process

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3.1 Monitoring & Generating KPIs in FACTS 2.3.1.2.2.1.1.3.1.2 61 Primary trouble shouting 2.VAS FO(value Added Service Front Office) 2.1 VMS Trunks As you see in below snap shot we have 8 VMS server and all of them should have normal treatment in KPI (VMS_KPI@VMSx) © 2015 Enter your company name .

3.62 Value Added Services 2.2 Merged VMS Trunks all of graphs on "ALL VMS Engins are important and we should inform our BO in case the was any abnormal behavior © 2015 Enter your company name .1.1.2.

1. If subscriber have problem to call 710 and anything like that it has been followed via VMS team.MCA (Miss call alert ) and VMS can’t activate together for one subscriber. .VAS FO(value Added Service Front Office) 63 2. If any rejection has happened for active/deactivate the service it should be follows by related team as per provisioning Flow diagram .2.3. Troubleshooting Process © 2015 Enter your company name . .1.3 Generating KPIs in FACTS & Probable Scenarios - First of all the problem should be clarify that what is the problem? It should be clarify If the SUB don’t receive SMS or he/she can’t call 710 or hearing wrong voice or .

and the service interrupts. The SMS message task is configured incorrectly on the Configuration Management page. or is reduced slowly. In addition. © 2015 Enter your company name . a large number of DML locks are generated during the DML operation. other processes are in the wait state. Troubleshooting Cases-MSP Symptom: Maintenance engineer A receives a complaint that some users cannot receive short message service (SMS) notifications for the VMS or MCNS service. If a fault that the COMMIT or ROLLBACK message is not sent occurs in process A. Possible Causes: The connection between the MSP and the SMS gateway may be abnormal due to any of the following causes: The network is abnormal.64 Value Added Services Troubleshooting Cases-Database Symptom: Sometimes the data of the t_mc_sms_smsnoti table in the VMS system is increased but not reduced. the service interrupts. data of the service table is increased (the insert operation is not affected). modified. or deleted. The operation of the DML is extremely frequent. Possible Causes: This fault may be caused by the DML lock waiting which caused overstocked data. the data is constantly inserted. In this case. other processes are in the wait state. if the messages of missed call notification delays or cannot be received. In terms of perception. For the t_mc_sms_smsnoti table is a process table. Therefore. The Monitor System page of the MSP shows that an SMS gateway is in disconnected state. When process A implements the DML (modification and deletion) for the table. Multi-threaded concurrent operations are implemented. the APLOGIC and TOMCAT access the t_mc_sms_smsnoti table. this session occupies resources all the time.

1.4 Suggestions © 2015 Enter your company name .1.2.3 Problems 2.3.1.VAS FO(value Added Service Front Office) 65 2.1. We just have a service test each hour and we call 710 to be sure every thing is fine ! 2.2 Team's principle 2.3 maintenance In VMS team we don't have Maintenance part.3.3.3.2.

2.1. Send text messages of up to 160 characters in English or 70 characters in Farsi.1.1 Service introduction Short Message Service (SMS) is a text messaging service component of phone. Web.66 2.4.1.4 Value Added Services SMS(short message service) Also known as SMS (Short Message Service). for more information about its History wik_Short_Message_Service © 2015 Enter your company name .4.1 Introduction & Technical details after studying this part you will be available to do primary trouble shouting and have logical idea about SMS Process 2. It uses standardized communications protocols to allow fixed line or mobile phone devices to exchange short text messages and Provides the Point-to-Point Short Message Service (SMS) in GSM/GPRS/3G Network. or mobile communication systems.1. To send the SMS ensure that the message centre number is correct. The message centre number is +989350001400. this allows you to send and receive text messages to and from other mobile users.

1.1.1.VAS FO(value Added Service Front Office) 2.1.2 Definitions and abbreviation SMS: Short Message Service MAP: Mobile application Part MO: Mobile originated MT: Mobile Terminated USAU: universal Signaling Access Point CB: Cell Broadcast CDMA: Code Division Multiple Access DCS: Data Coding Scheme ESME: External Short Message Entity ETSI: European Telecommunications Standards Institute GSM: Global System for Mobile communications GT: Global Title HLR: Home Location Register MAP: Mobile Application Part MIN: Mobile Identification Number MO: Mobile Originated ID: Identity MS: Mobile Station MSC:Mobile Switching Center NPI: Numbering Plan Identity PID: process ID SCCP: Signaling Connection Control Part PPS: Prepaid Service SCP: Service Control Point SMC: Short Message Center SME: Short Message Entity SMPP: Short Message Peer to Peer SMSC: Short Message Service SP: Service Provider TDMA: Time Division Multiple Access VLR:Visitor Location Register SRI: Subscriber Remote Interface 2.3 SMSC Fundamental and concepts © 2015 Enter your company name 67 .4.4.

Charging All traffic goes to E/// side and in this step E/// recognize pre paid users. others will known as unknown subscriber which we count them as post paid users. 40%. © 2015 Enter your company name . all of them connected with the USAU of each site.60% if it was 60% Farsi +999 to beginning of subscriber’s number Prevent from spoofing Diameter (radius) -999 +avp code Overview of the Live SMS service We have 20 live SMSC servers running in TE&TW&ES&MS. CCN doesn’t do action about post paid subscribers till the end of month.The USAUs forward the messages to () How many?! MAP servers (sub-module of SMSC) and MAP servers distribute SMS according to the starting digits of B-number to 20 SMSC servers.68 Value Added Services P** Signals change to understandable language (translated by PEP for PFS (server) Recognize Farsi and English Letters and inform E/// for Financial Issues. The entire message from STP will be forwarded to related USAU with GT.

1. It’s a simple topology in zoom out mode.4 SMS system structure Here is another SMS System Flow that will show the MO-MT process by details. (it’s old pic and IN is not considered also) © 2015 Enter your company name 69 .VAS FO(value Added Service Front Office) 2.4.1.

4.1.5 SMS Signaling flow © 2015 Enter your company name .70 Value Added Services 2.1.

4. there are 3 possible states: 1) Purge Mentioned number is not here 2) Unreachable I don’t know where B num is!!! 3) MSC addressIt found mentioned number so it Returns related MSC number For more details Please see SMS service Flow Planning 2.2 Primary trouble shouting © 2015 Enter your company name 71 .1.VAS FO(value Added Service Front Office) After SMSC sent SRI.

2.1.1 Monitoring & Generating KPIs in FACTS High and critical issues : © 2015 Enter your company name .72 Value Added Services 2.4.

so number of MO-SUCC-AT-SMSC is a little more than MO-SUCC-AT-MSS. J When we have drop on P-SUCC-AT-MSS at first we should check it on M2000 for make decision to further investigation this issue should follow with Core or Security team. © 2015 Enter your company name . If we had drop on all SMMO graphs it is related to Security team in the other hand we should assign it to core team for more investigation.1.1 SMS traffic flow graph Graphs introduction : About MO_SUCC_AT _MSS.VAS FO(value Added Service Front Office) 73 2.2. MO-SUCC-AT-SMSC:Number of all SMSs received to SMSC. P_SUCC_AT_MSS: It is an important parameter and it is related to percentage ofsuccessful requests have been sent from MO (Mobile Originated) in MSS layer to ST routers and then PEP nodes.Bulks) P_AO_SUCC_AT_SMSC: All successful originated SMSs from applications such as Banks. MO_SUCC_AT_SMSC please see the left number About P_MO_SUCC_AT _MSS P_MO_SUCC_AT_SMSC .4. Logical we know MO-SUCC-AT-SMSC is less than MO-SUCC-AT-MSS but why in graphs the number of MO-SUCC-AT-SMSCis more than at MO-SUCC-AT-MSS?! Answer is : All SMSs which are send to SMSC from MCA side consider as MO. MO-SUCC-AT-MSS:MO_SUCC_AT_MSS comes from Core side. (Fast forwarding) AO –SUCC-AT-SMSC: Number of SMSs from Applications (Iran cell.It can show longer path and it shows success rate till SMS.please see the right percent. P-MO-E2E-FF-AT-SMSC: Percentage of all SMSs which are received from A-num to B-num without any retry .1.

1. 2.2. for the number of MO-SUCC-AT-SMSC and MO-SUCC-AT-MSS don't need to raise an incident . FO should raise an incident and inform on call BO. just in a case of being gap between this two or decrease the number of MO-SUCC-AT-SMSC in compare with the other one.4.74 Value Added Services advertisment centers.2 SMSC System Performance 2) SMSC System Performance © 2015 Enter your company name . etc to SMSC.1.

© 2015 Enter your company name 75 .VAS FO(value Added Service Front Office) If Disk usages changed to Red o orange we should send an Email & Inform BO.

2.1.76 Value Added Services Please notify that all Graphs must be normal( have their normal treatment) and also we have to check CPU usage.3 Issue on M2000 In the case of drop on SMMO attempt (if it had affect on P-SUCC-AT-MSS) FO must raise incident and will assign incident to Core team or security team based on form of drop. 2. © 2015 Enter your company name .4.1.

4. 2. mostly it is ok . © 2015 Enter your company name . so need raise an INC As we said before if mobile originated success rate till MSS had drop we should check Core and PEP.1. mostly this drop occur due to error code 152 related to CS5(E/// Team). Case study 2) If P_MO_SUCC_AT _MSS decrease it means percent of subscribers which send SMS successfully decreased.VAS FO(value Added Service Front Office) 77 If we have problem in SMSC graph we have to check it in M2000 If we have drop in all of NODEs so we have to inform IP security and if we have just few drop in some of graphs in M2000 Please just inform core team. Case study 3) When we face drop on P-MO-E2E-FF-AT-SMSC and MO-SUCC-AT-SMSC we should check alarms on SMSBI to detect about alarm.except P** side have problem.4 Generating KPIs in FACTS & Probable Scenarios Case study 1) If MO_SUCC_AT _MSS decrease it means subscriber send SMS number decreased.1.2.

if you found other MO error code increased.please assign this INC to E/// side. please notice on call BO.78 Value Added Services Solution) If you found MO error code 63/152/178/201 increased . © 2015 Enter your company name .

VAS FO(value Added Service Front Office) © 2015 Enter your company name 79 .

Step 2: check MO CDRs (you can use Secure CRT). '$20=="119" {print $2. -maxdepth 1 -type f |xargsawk -F . '$20==“error code " {print $2.$22} Case study 5) If we have drop on P_MO_E2E_FF_AT_SMSC graph: © 2015 Enter your company name . SMSBI . -maxdepth 1 -type f |xargsawk -F . -maxdepth 1 -type f |xargsawk -F . '$20==“error code " {print $2.submission error code statistic report . ~/billdata/bpsbill/11/backup/temp>find .$3. find error by hour.$22}‘ Irancell 09392509632 bulk4 2013/09/18 22:36:02 Irancell 09392509632 bulk4 2013/09/18 22:36:02 Irancell 09392509632 bulk4 2013/09/18 22:36:02 Irancell 09392509632 bulk4 2013/09/18 22:36:02 Irancell 09396196835 bulk2 2013/09/18 22:36:02 Irancell 09396196835 bulk2 2013/09/18 22:36:02 Irancell 09396196835 bulk2 2013/09/18 22:36:02 Irancell 09396196835 bulk2 2013/09/18 22:36:02 Irancell 09394337069 bulk1 2013/09/18 22:36:02 Note: for TE SMSC we check it on ‘/backup’ ~/billdata/bpsbill/11/backup>find .report .$3.$26. ~/billdata/bpsbill/11/backup/temp>find .$26.detail cause of failure .$22}‘ Ex .$3.80 Value Added Services Case study 4) Drop on P-AO –SUCC-AT-SMSC: Solution) To check drop on P-AO –SUCC-AT-SMSC you should follow below stapes: Step 1: Check on SMSBI to find alarm which cause to drop.$26.

58. we will find the xx error is increased . please check MCI FACT graph first (link: http://10.kha/Huawei+SMSC/published/MCCI+err+report+60) 1.so please assign this INC to MCCI core side For example: © 2015 Enter your company name .32:8080/facts/ secure/report/Training/Alireza.If MCCI Core side issue.VAS FO(value Added Service Front Office) 81 Solution) For cases like that.131.

82 Value Added Services 2.21:28080/smsbi/ username xxx.please check MT error code from SMSC BI SMSBI link: http://10.177.password:xxx © 2015 Enter your company name .136.

this is relate the storage issue. this is relate MTN Core side issue.please check MT error code 40/41/48/51/52 first. © 2015 Enter your company name . Solution) If the P_DISKUSED increased more than 30% and increasing also. 3.please notice on call BO.if you found other MT error code increased . please call on call BO. Case study 6) If the P_DISKUSED increased about 20% and then increase stopped. only send email to BO is ok. If those MT error code increased. this is ok. please assign this INC to Core side.VAS FO(value Added Service Front Office) 83 Select part of SMSC is faster than select all.

84 Value Added Services Case study 7) If we have an increment on CPU@smsc** graph sending email to BO is enough Case study 8) If the MO/MT license(include AO/MO/AT/MT) don’t reach 100% only send email to BO is ok. © 2015 Enter your company name . it is will impact MO/MT SMS service. if reach 100% please call on call BO.

most of them are failed due to switch off handset. © 2015 Enter your company name . Case study 12) SMSC P-MO-SUCC_AT SMSC & P-MO-SUCC_AT-MSS & P-AO-SUCC_AT _SMSC have drop .VAS FO(value Added Service Front Office) 85 Case study 9) if you faced with below case please raise an INC to SMSC team (this issue happened one or two times every year) Solution) this case is related to SMSBI . Case study 10) If we have decrement on P_MO E2E_FF_AT_SMSC and We faced Error 24-The destination MS is switched off.the SMS service is normal but will impact FACTS graph. it seems number of AO_SUCC_AT_SMSC is huge and it caused this problem. Solution) Most of the time is relate SP account which sent bulk SMS in short time .( In cases like that we can change INC to task but its our responsibility to make it ok .48 Solution) We should raise an INC and follow it with MCCI Core. Case study 11) P-MO-E2E-FF-AT-SMSC has decrease due to error code 40 .It’s probably because MKT pushed SMS to base SUBs.

The list of SPs are in the below: 2) For P_MO_SUCC_AT_SMSC it’s related to IN side as you see we faced with error 201 on all ES SMSCs (13.14.16).15. it’s related to license expired because of MAX TPS is reached.86 Value Added Services Solution) If you faced cases like that please follow it with two different INC 1)For AO/E2E drop. © 2015 Enter your company name .

so please assign INC223582 to MCCI Core. For such abnormal curves the trend is normal just because of holidays.Ask them to follow it up with Core team.please re-assign the INC to VAS and ask them to provide detail in holidays kindly compare the trend of your SMS graph by previous holidays NOT last days.please check this FACTS link. you can ignore such abnormality.As you know VAS Monitoring using FACTS is not alarm monitoring.58.kha/Huawei+SMSC/published/MCCI+err +report+60 Case study 15) If some Offnet subscriber's SMS to IranCell network were unsuccessful please don't let be assigned to SMSC team as it is not our issue .it is easily to check this is relate MCCI side or MTN Core side. Case study 14) P-MO-E2E-FF-AT-SMSC has decrease due to error code 40 . Solution) If SMSC P-MO-E2E decreased.VAS FO(value Added Service Front Office) 87 Case study 13) We can see some decrement on P_SUCC_AT_MSS & P_MO_SUCC_AT_SMSC & P_MO_E2E_FF_SMSC graphs at weekend in compare last days.32:8080/facts/secure/report/Training/Alireza. http://10. Anyway. rest time is shifted one hour. Solution) here is no issue in MO/MT SMSs from Core side as could be seen below . so for any kind of abnormality you have to compare the trend with other similar days.48.131. © 2015 Enter your company name .

1.3 maintenance There is some special Web/Windows Apps for some products that will help FO to do some basic troubleshooting.1. For example there is web application named SMSBI that will help us to track one SM and find the failed point based on CDRs.4. 2) Remind BO for each Change which they didn't start at time.4.1. 2.3.88 Value Added Services 2.2. Aida Honarmand &Zahra asgharzadeh for OTA) in all Mail Loops.2. Aida Honarmand & Masoud Zareie Sanabad for SMSC ---Behrouz Nazem zadeh . 2.1 MT console operating guide © 2015 Enter your company name . 3) It’s better to put A# & B# in snapshot to see what happened.2.4. Really I can’t get your point in below mail.2 SMS Team's principle 1) Please put customer (Behrouz Nazem zadeh .

.4..2. 1) © 2015 Enter your company name .2 SMS-BI administration and operating guide SMSBI is an application which we use to log our Reports and we can can check SMS status if it was successful or not and .3..1.VAS FO(value Added Service Front Office) 89 2.

90 Value Added Services 2) © 2015 Enter your company name .

VAS FO(value Added Service Front Office) 3) © 2015 Enter your company name 91 .

92 Value Added Services 4) © 2015 Enter your company name .

VAS FO(value Added Service Front Office) 5) 6) © 2015 Enter your company name 93 .

94 Value Added Services 7) © 2015 Enter your company name .

VAS FO(value Added Service Front Office) 8) © 2015 Enter your company name 95 .

96 Value Added Services 9) © 2015 Enter your company name .

VAS FO(value Added Service Front Office) 10) © 2015 Enter your company name 97 .

3) Identify your Time range. 4)After you got query you can find some basic info when you click on SM Track 5) Check Submitting & Delivery status .98 Value Added Services also if we want to find a number (when there is a complain ) : 1)click on Query and put Calling Number or Called number if you are not sure about full number write part of it . If both of them was Successful the issue is not related to SMSC © 2015 Enter your company name . 2) Select SMSC and if you dont know it used which SMSC server select all.

If not we have to follow it with mentioned team.SP(Service Provider ) is Irancell .3 Secure CRT After you find which SMSC has error we use Secure CRT to find some sample number for more investigation (We need this information when we ask Core MCI team to follow a case. you also can find some information like Account & SMSC Server 6) for finding more information we click on Details 7) Please consider that if Account was Gateway_G .1. Before start it please be informed right now we have TE & TW Server's access and not MS & ES.3. In the other for example when we try to login Server SMSC03 we face below error : © 2015 Enter your company name . 2.2.4.VAS FO(value Added Service Front Office) 99 Side .

$5. Server message reads: A protocol error occurred.ssh-connection) ~/billdata/bpsbill/11/backup> -----------------------------------------> Mobile Orginated ~/billdata/bpsbill/12/backup> ------------------------------------------> Mobile Terminated We can find errors with 2 way : find .$3.$14.100 Value Added Services The server has disconnected with an error.$26.$27}' © 2015 Enter your company name . Change of username or service not allowed: (VAS.$17. '$17=="40" {print $2.sshconnection) -> (noc. -maxdepth 1 -type f | xargs awk -F .

$17.$27}' Second way: ~/billdata/bpsbill/11/backup> cat prm20140414_0101209224.$26.$14.unl © 2015 Enter your company name {print .$5.$3.VAS FO(value Added Service Front Office) 101 you can change its limitation for more investigation about specific case: find . '$17==”40” && $14>=" 2014/04/14 22:24:26" $2. -maxdepth 1 -type f | xargs awk -F .$45.

102 Value Added Services as you see in above snap shot you can see related CDRs and all necessary information you need. Before running the last command it’s better to save the logs using below snapshot: © 2015 Enter your company name .

this way you will have enough evidences to escalate it to MCCI or MTN Core side.txt and contains the outage time CDRs (not them all that you will see with “ls” command). (with checking the B#s and also time of samples) For such queries it’s better to limit your query with lots of conditions or decreasing the files that it’s going to apply the script. for example go to “tosend”) then run below command to see the LOGs and use them as sample. © 2015 Enter your company name . It will help more.VAS FO(value Added Service Front Office) 103 Now browse a directory and assign a file name: Then change the directory to the same specific date you want (it’s a little different in servers. I always with find just one file *. For example for MCCI Sample.

4.$45.$26.$17.$26. '$22>="2013/11/20 20:00:00" && $20=="119" {print $22. '$17==”48” && $14>="2013/10/19 16:00:00" && $14<="2013/10/19 18:00:00" {print $2.$26. then you will find out which file includes your needed samples. -maxdepth 1 -type f | xargs awk -F .$14.$27}' AO Check: find .$5. MT CDR check: find .3 Problems 2. -maxdepth 1 -type f | xargs awk -F .1. -maxdepth 1 -type f | xargs awk -F .4 Suggestions We would be grateful if we had Secure CRT for MS & ES for being able some primary trouble shouting and some basic information about MT console operating guide © 2015 Enter your company name . '$22=="2014/03/11 04:14:39" && $26=="INLowCredit"' | wc -l 2559 <194 ESSMSC06:/home/smc/billdata/bpsbill/11/backup/temp>find .$3.$5.$3}' 2. But for the queries that we need to submit on all files in server (like as reports) you can’t use this way and you have to apply script on all files in directory.$14.104 Value Added Services You can do it this way: Normal for All: find . -maxdepth 1 -type f | xargs awk -F .$20. [conditions and prints] The way I use: find .$3.$17.$2. -maxdepth 1 -type f | xargs awk -F . [file name] | xargs awk -F . -maxdepth 1 -type f | xargs awk -F . '$17=="40" {print $2. [conditions and prints] <193 ESSMSC06:/home/smc/billdata/bpsbill/11/backup/temp>find .1.$27}' find .4. '$22=="2014/03/11 04:14:38" && $26=="INLowCredit"' | wc -l 3275 at first please use “cat [filename]” for some random files and check the times.

" "Service activation is possible via choosing the desired service pack through the portal designated. In our today world where users contact each other electronically. We help operators to get more revenue by service innovation over converged Mobile and Internet network. In order to use the service.1 Introduction & Technical details Irancell drive is the first “cloud” service provided for users in Iran. PC client. users should enter the portal of this service and start using the service by subscribing their desired package. benefit from message sending services and save your valuable messages and contact list.VAS FO(value Added Service Front Office) 2.5 105 RCS(Rich Communication Suite) Huawei RCS helps to enrich people's social communication by providing more integrated communication experience over mobile internet. 6 month and 1 year packs.1. Main Features: Call management Dividing contacts into various groups such as friends. in the form of 3 month. "Irancell Drive bridges the gap between communications network and the Internet. Irancell Drive makes it possible for you to share your files. Android application and Symbian application (for a limited set of handsets)." 2. family or colleagues © 2015 Enter your company name . This service is available to you via four different channels: Drive Irancell. A trial version of this service is also available.1. email inbox or PC seems simple yet necessary. It is also the first cloud service provided in Iran which enables storing and managing phone contacts.5. file management and sharing accompanied with editing feature and also the ability to share comments and opinions on them. SMS and webmessaging management. existence of general space to store and unify all the data on cellphones.

deleting and editing contacts’ information Visiting contacts’ profile and searching for a specific contact Viewing friends’ status in your personal Drive (online. To this end. busy.106 Value Added Services Managing contact list as well as creating. When the SMS is sent by Irancell Drive service. texts. users can refer to Irancell Drive portal and create an account. they should enter their prepaid MSISDN in the respective box to receive the verification code through SMS. © 2015 Enter your company name . etc. a window representing different packages of services will be displayed to provide users with various options. offline) Managing “SMS” and “MMS” Grouping or archiving messages The possibility of sending and receiving messages via the portal and application even when cell phone is off Filtering or arranging the messages The possibility of sending and receiving SMS and MMS in a specific time Managing your files Providing virtual space for the user to store backup files Uploading and downloading various files such as images. Sharing your files for your friends Informing your friends about shared files via sending SMS The possibility of expressing comments about a shared file How to Activate Irancell Drive: To activate Irancell Drive service.

Irancell Drive packages This service is provided in various packages. Please remember that when the user airtime for service package extension is not enough and/or the user does not choose the service package upon the expiry of the pilot package. In case users fail to extend Irancell Drive service within one month. they should choose the new service package prior to expiry of the current package. It is to note that it is impossible for users to extend pilot service packages. the user data will be maintained in Irancell Drive service for one month after expiry of the package and it will be possible to review and retrieve the data. If they wish to choose another package. Gold and Diamond service packages for which users should have enough airtime in their accounts. You may see the details in below table: Irancell Drive Plans Name trial version Silver Gold Diamond Validity 3 months 3 months 12 months 12 months © 2015 Enter your company name . their data will be deleted.VAS FO(value Added Service Front Office) 107 How to Extend Service Package: The service package will be extended automatically by Irancell Drive service for Silver.

1 Service introduction A special VAS service.000 IRR 120. like reducing operational cost. The core feature set of RCS includes the following services: Enhanced Phonebook.108 Value Added Services Price Free 40. operators are facing challenges in terms of the operation on traditional Telecom businesses. which enables multimedia content sharing during a voice call The Rich Communication Suite Initiative is the joint effort of leading industry players to speed up and facilitate the adoption of applications and services that provide an interoperable. Challenges: Currently. Nevertheless. where when a subscriber activates this service. and revenues from voice services may decrease in the near future. which enables a large variety of messaging options including chat and messaging history Enriched Call. with service capabilities and presence enhanced contacts information Enhanced Messaging. revenues from voice and message services are increasing slowly. with the popularity of Internet services. creating an open environment for new services and digging potential values from exiting services.5. Consumers expect that these capabilities are available on any type of devices and that there is open communication between devices and networks. In addition. and ever evolving services can be offered to enhance users' experience. the usage of voice and message services increases rapidly. With the Rich Communication Suite (RCS) these customer expectations can be fulfilled. users may dial *141*19# from their Irancell SIM Card.000 IRR Auto-extending No Yes Yes Yes Contact list management Free Free Free Free Displaying friends’ status Free Free Free Free Adding and deleting numbers Free Free Free Free Drive memory to save numbers 100 1000 1000 1000 Storing capacity (GB) 500 M 2 5 10 Maximum file size allowed to share 2M 10 M 50 M 100 M Allowable SMS to be sent - 300 1000 1500 Allowable MMS to be sent - 30 70 150 Irancell Drive services Balance inquiry For information about remaining SMS and MMSbalance.000 IRR 200. will have more powerful contact management.1. © 2015 Enter your company name . 2. rich communication experience. convergent. multiple clients to send messages and network storage.1.

Marketing . history message. and Argentina Movistar RCS Portal. PC client and Mobi client Service Service Service Service dependencies: MMSC/SMSC/E-Care/CCN/PFS/GPRS/Mediation Availability: Availability target is 99. Business Owner. This effectively enhances the communication between people and improves the value of traditional networks. Comply with international standard GSMA RCS. Service support: This service is provided and supported by Huawei Vendor and will follow the SLA contract Users: External Subscribers. microblog and others. Response time Function Response time CAB 5 Sec Online and Offline Storage ( ND) 10 Sec © 2015 Enter your company name . Huawei RCS solution has been adopted by China Mobile at its 139. As a service suite for rich communication.Service components Component Percentage down time of CAB 30% (Only new subscribers will be affected) Online and Offline Storage ( ND) 70% Unified Box ( RMC) 70% BMsuite (For Subscription) 20% MDSP ( Charging node) 30% Portal 60% Business processes Business process Subscription is based on SMS or Portal Access channels through Portal. it also can extend the contactor’s information of mobile subscribers and combine mobility with Internet accessibility.VAS FO(value Added Service Front Office) 109 Our Solution: Huawei RCS helps operators to enrich social communication over the mobile Internet. Help to get more revenue by service innovations over converged Mobile and Internet network.com service. documents. picture. video. For example user’s address book. our RCS solution extends the address books of mobile subscribers. The functions and presence information supported by the RCS improve subscriber experience and enrich communication services.8%. Service is not available when: Reliability: Maximum 3 interruptions per month. Applications & Benefits: Help to enhance loyalty by depositing user’s digital assets.

It is also possible to perform a backup/ synchronization of contact information with CAB. providing enriched information to existing contacts. free text. being able to initiate communications and to access the communication history with a contact. The CAB allows end users to exchange Social Presence Information with authorized contacts.ITS Service Manger . This information includes hyper-availability status. This is the base stone of Huawei RCS solution. Unified Box: Unified Box provides unified message experience with multi message types.110 Value Added Services Unified Box ( RMC) 5 Sec Service throughput/capacity KPI Target SMS 117 per second MMS 7per second Storage 39 T Service time KPI Target Service production hours 24x7 Maintenance periods 2am-6am Change periods Normal support hours Sat – Wed 8AM to 5PM Offsite support hours 24x7 Business Continuity Management Disaster Recovery Targets Target Recovery Time (RTO) 24 hrs Recovery Point (RPO) MDSP [Does this system have DR?] ITS Contacts.ITS Applications senior manager .5. converging with Internet Address Book.2 Definitions and abbreviation Convergent address book (CAB): Mobile phonebook enhanced with contact presence and status. etc.ITS GM .ITS Account .ITS CIO .ITS Application account manager For any Information Please Click here 2.1. end users have an access to information regarding which communication capabilities are available at a given point in time to interact with a contact.ITS Service Desk . The CAB is an evolution of the usual address book. © 2015 Enter your company name . portrait icon.1. favorite link and timestamp. From the CAB.

Voice Message.1. which also includes web-based online SMS. Facebook. including seven of the top ten mobile operators globally. video sharing and others. According to Huawei Software. China Unicom. means that 20% of all mobile voice users. 33% of all SMS users and 50% of all MMS © 2015 Enter your company name . VoIP: RCS has the ability of VoIP with abundant services like video voice. RCS users can communicate with their IM or SNS friends without logging in the third party. It was previously known as Huawei’s Application and Software line of business. Adhoc instant message group is also supported. Email. America Movil.VAS FO(value Added Service Front Office) 111 Unified Message Box collecting SMS. IM. an end user can store files online and share them with friends easily. Video Message and Fax Message from various servers and put them into a single storage. the other three are Telecom Network Infrastructure. SNS Roaming: RCS has the ability of integrating with third party IM and SNS internet services. Professional Services and Devices. Unified web access portal provides management of stored messages and directories. the size of the mobile operators on its customer list. Online Storage and Sharing: With this function.3 RCS Fundamental and concepts Huawei Software is one of four divisions within Huawei Technologies. MMS. in terms of their subscriber bases. enterprise and business support systems.5. ICQ and others. MMS and Email forwarding and sending feature. Smart Routing: RCS can give the most suitable route for voice and messages according to routing policies that has been configured. Vodafone. These include China Mobile. picture sharing. The division has 436 mobile operator customers in 138 countries.Within Huawei Software. OTT: Over The Top IMS: Information Management System EAB:Enhanced Address Book 2. France Telecom. Multimedia Chat: An end user can send instant messages to contacts and transfer files promptly. and Telenor. and 28 of the top 50 Mobile operator customers. among other operators of similar size and geographic reach. for example Twitter. there are three lines of business: consumer. Multimedia Blog: An end user can post blog in his own online space. Others can comment and follow the blog. After that. Telefonica.1. MSN.

23 billion in contract sales in 2009. lowcost international calls. • The ease and frequency with which mobile subscribers churn to other mobile operators or service providers. The vendor will work with the operator in order to understand its existing network capabilities. Huawei undertakes a consultative approach with those of its mobile operator customers that are seeking to deploy RCS services. such as Huawei. an increase of 54% year-on year. block and record calls. and their data networks. services like Google Voice should act as a powerful motivator for them to re-assess their core businesses of voice and messaging. For its part. the ability to screen. Mobile operators are increasingly concerned about the threat presented by Internet companies. Gathering this information enables Huawei to recommend the introduction of new RCS-based services and business models or the modification of existing services and business models. do not believe that mobile operators should regard Google Voice as a direct threat. which would help the operator to more effectively compete against Internet services providers and other companies. Huawei RCS strategy: Huawei Software’s Rich Communication Suite (Huawei RCS Solution) strategy is based on addressing the following market challenges for mobile operators • Weakening growth in voice and messaging ARPU while at the same time the consumption of these network assets. is increasing. and its current line-up of services and business models. the demographics of its subscriber base as well as requirements its subscribers may have for mobile communications services and devices. free national or local calls in the US. While some telecommunications infrastructure vendors. multimedia-centric communications experience across fixed and mobile. Huawei aims to help mobile operators examine their long term customer relationship strategies. Huawei Software generated US$2. • Mobile virtual network operators. fixed-line users can also register for a Google number. Google Voice is an invitation-only service which is also only available in the US. Internet companies and voice-over-IP providers are contributing to cannibalization of mobile operators’ voice and messaging revenues by offering alternative or cheaper messaging services and/or cheaper or free voice calls. • Mobile subscribers require a sophisticated. and the lack of new and innovative services that would prevent churn. Fixed-line users can register their existing telephone number in order to access visual voice-mail. custom greetings.112 Value Added Services users globally are already using elements of its RCS platform. with a © 2015 Enter your company name . such as Google. which would provide a single number which would ring on all of their registered devices. in addition to free SMS. with its free Google Voice service. voice-mail transcriptions. and the ability to arrange conference calls. In addition. in order to determine how they can develop value-added-services that will help them to retain their subscribers and also make them higher-value customers. and e-mail or SMS voice-mail notifications.

SMS and MMS. such as Huawei’s NetDisk. in which they can keep a history of their messages and conversations.VAS FO(value Added Service Front Office) 113 view to increasing the tenure of their subscribers. Huawei’s Communication Firewall is provided as part of its RCS Solution.documents. 2). among others. images and videos. In order to be able to provide these differentiated services to their subscribers and generate return on investment. instant messaging and presence. Huawei is providing Mini-Blog and Relationship Radar services. Huawei places the mobile user at the centre of its RCS strategy (see fig. Further. but it will provide a foundation on which mobile operators can build differentiated services. including anti-spam capabilities. they will need to deploy services which go beyond simply a network-based aggregated address book and the other types of services that are included in the GSMA’s RCS specifications The network based address book will not be a differentiator for mobile operators. to store . and also more advanced messaging such as e-mail. and to keep a history of barred calls. The RCS Solution has been developed to help mobile operators focus on what their customers need. Mobile users would also like to exert more control over their communications including being able to share and update their status and their social relationship information with their contacts on social networking services. In addition. enabling them to more easily © 2015 Enter your company name . in order for mobile operators to successfully compete with Internet companies. Providing security on the mobile device. Therefore. and to enrich their customers’ existing user experience. through which mobile users can share their sentiments with their friends as well as their contacts on Internet SNSs such as Facebook and Twitter. which they access via the mobile or the Internet. Huawei believes that mobile users will be able to access and use a convergent storage database such as Huawei’s One Box. and to share these contents with their family and friends. To meet this need. is another way in which mobile operators can provide their customers with an enhanced user experience that would help to discourage churn to another network.and service-developers. It believes that an increasing proportion of mobile users will be able to access basic communications services such as voice. mobile operators must: • Open up their networks to third party application. enabling mobile users to establish white-lists and black-lists for voice calls and SMS. mobile users will likely also be keen to access and use online personal information storage.

among others. promoting industry alliances and identifying business models related to advanced messaging. This approach would also increase customer loyalty. Mobile operators and third party application. in that it complements rather than replaces existing elements of the core network. and that exposes core network capabilities and even third party capabilities as application enablers. In providing value-added-services (VAS) to their mobile subscribers. micro blogging services and others. such as sponsored messages. • Deploy a platform that is cost-effective. In order to be able to provide services that increase customer loyalty and subscription lifetime. voice calls. mobile operators must provide: • A convergent and user friendly experience. since subscribers would associate their mobile experience with the mobile operator and its network. Huawei’s RCS solution focuses on: Enhancing user experience: Bridging IMS and non-IMS networks to provide a seamless user experience. MMSC. and access to Internet social networking services. Providing this kind of storage platform would reduce churn for the mobile operator. • Network Evolution: Huawei RCS solution can help operators to migrate from legacy network based services to RCS services without the need for large expenditures or subscriber migration to new © 2015 Enter your company name . VMS. videos and documents. They could also more closely tie in mobile subscribers to their networks. and • Above all. The SNE provides a service layer that can be integrated into the mobile operator’s existing infrastructure. Differences between Huawei RCS Solution and GSMA RCS Huawei RCS solution complies with GSMA RCS. HomeZone and missed call notification (MCN).114 Value Added Services develop new products that are closely integrated with existing services such as voice. including its SMSC. and value-added messaging services such as mobile newspapers and micro blogging. and provide cost savings on their infrastructure investment. • Unified communication VAS platform: unified platform to enrich communication services. Huawei believes that a successful RCS solution must consider both IMS and non-IMS networks. operators can generate additional ARPU by charging a small premium for each service individually or by offering a package of the services for which the operator would charge a subscription. voice-mail and e-mail. including enhancing user experience. location and billing. which will improve customer satisfaction and increase subscriber loyalty. In addition. encouraging subscribers to stay with the operator’s network because their online home and community is built within that network. which addresses the above requirements. mobile operators will be able to better compete with Internet companies that are seeking to erode both their market share and their revenues from voice and messaging. It also provides a convergent messaging experience which is based on the mobile operator’s existing messaging infrastructure. and reduce churn. including convergent messaging box. including their SMS.and service-developers can use enabler application programming interfaces (APIs) into the SNE in order to create new applications and services much faster and at a reduced total cost of ownership. The existing GSMA RCS is only based on IMS networks and only focuses on basic features. increase ARPU. among others. presence. This restricts operator choices. such as Huawei’s M-blog and Relationship Radar. • A convergent personal information storage platform that keeps an extensive history of the mobile subscriber’s data. Huawei RCS provides functionality for new services. messaging. The core component of Huawei’s RCS Solution is its Service Network Engine (SNE). Perhaps most importantly. including the convergence of communications. images. blacklist and copy-andforward. but builds upon the GSMA standard to achieve higher levels of functionality. Huawei RCS provides enhanced messaging services. services and terminals. focus on convergence as the primary objective. MMS. • A social relationships update capability. e-mails. Huawei’s RCS not only provides GSMA RCS services but also provides enhanced value–addedservices such as voice-over-IP (VoIP). • Greater variety of services: In addition to services defined in GSMA RCS standard. including its voice and messaging platforms.

so any approach that combines getting the most out of their existing network investment with the ability to deploy new services for minimal additional investment will prove attractive.5. GSMA has identified and specified the following list of RCS services: Enhanced Address Book (EAB): this is an evolution of the usual address book by providing enriched information about the user’s contacts: communication capabilities. At the same time. availability and willingness. and aims at specifying the set of basic services (no really value-added services here) that should be made available in an RCS terminal. Contrary to OTT (Over The Top) players.4 RCS system structure GSMA decided to drive the RCS initiative to facilitate IMS end-user services deployment. In addition.1. which is based on intrinsic features of SIP signaling. portrait © 2015 Enter your company name . For that RCS terminal must implement one of the two solutions depicted in the next figure (SIP OPTIONS or presence) RCS capability discovery mechanisms RCS services: All RCS services are optional for a service provider to deploy. This initiative brings together operators. Capability discovery: The capability discovery feature is key for RCS.VAS FO(value Added Service Front Office) 115 systems. It allows to recover capabilities of user’s contacts in term of RCS services. RCS users can be informed in real time of the multimedia communication capabilities of their contacts. Ensuring that they do not lose customers or revenue to Internet companies is also a high priority for mobile operators. Thanks to that. while supportive of the GSMA’s RCS initiative. RCS relies on IMS core network for session control and service establishment. The key of RCS is the capability discovery framework which allows to identify the RCS services of any users even in case of multi device usage. RCS guarantees services interoperability between users whatever the terminal they are using or the network operator they have subscribed to.1. One of the RCS goals is to demonstrate one of the most valuable feature of the IMS architecture: interoperability. mobile operators are more than ever mindful of the cost of deploying new technology. mobile operators are driven by the desire to reduce customer churn and to increase the value of both their existing customers and any new customers they might win as a result of pursuing a converged communications strategy. are also cognisant of mobile operators’ desire to move quickly in order to deploy converged services as a way of arresting declining growth in their voice and messaging revenues. handset and network vendors. 2. Meanwhile infrastructure vendors such as Huawei.

The technical realization of this service relies on OMA SIMPLE IM. removing as a result some of their limitations. This address book can be synchronized with network based storage facilitating then multi device handling. social presence information sharing). Standalone messaging: Includes both text and multimedia messaging services using IMS-based messaging framework instead of SMS/MMS.116 Value Added Services icon and so on. Implemented using the Large Message Mode of OMA SIMPLE IM based on MSRP sessions. © 2015 Enter your company name . From this address book users can then be informed about the capability of a contact about a specific RCS service (i.e. For small messages (<1300 bytes) pager mode will be used (SIP MESSAGE). For larger message service will use MSRP/TCP protocol in the media plan. RCS messaging for large message One-to-One and Group Chat: Chat services between 2 or multiple users.

© 2015 Enter your company name . Video sharing implementation is based on RTP session establishment between the users while image sharing use MSRP instead. The services are now supported outside the context of an CS ongoing call. Based also on MSRP session. Content Sharing: Through this service users can share videos or pictures during an ongoing call. This service can be used coupled with an ongoing call or not.VAS FO(value Added Service Front Office) 117 RCS group chat session File transfer: This is the ability for users to exchange different types of content. Initially based on IMS Combinational Services feature allowing a terminal to set up an IMS session during a Circuit Switched Call.

Note that both IP Voice and Video Calls relies on IMS call control framework for multimedia session establishment. Based on OMA SIMPLE presence. Geolocation: exists in both push or pull mode and allows user to share their geolocation information. HSPA) to setup video calls instead of the traditional Circuit Switched Access Network (i. IP Voice Call: This service use Packet Switched Access Network (i.e. Specified through PRD in GSMA (IR. HSPA) to setup usual voice calls instead of the traditional Circuit Switched Access Network (i.94.e. Social Presence Information service require some specific servers like presence server. LTE. geolocation.e. each time we look at the contact in the EAB).58) respectively covering VoLTE and VoHSPA. GSM).e. GSM). services and so on.e. IP Video Call: This service use Packet Switched Access Network (i.92 and IR.118 Value Added Services RCS Image Sharing during CS call Social Presence Information: This is the ability for users to share personal information about their status. © 2015 Enter your company name . RLS (Resource List Server) and XDMS (XML Document Management Server). The last one will be for example used to store authorization rules and buddy lists. Specified through GSMA PRD IR. This information can be updated on real time (VIP contact) or based on a polling mechanism (i. LTE.

2 (RCS enhanced).VAS FO(value Added Service Front Office) 119 Push mode is realized using the file transfer service and pull mode require usage of network RESTful ParlayX API RCS Releases: RCS has been specified through several releases.5.1.0 which is somehow a synthesis of previous RCS Release 1-4 and RCS-e 1. RCS-e aimed at simplifying RCS deployment since capacity discovery feature (which is key for RCS) can be implemented using the basic SIP OPTIONS request instead of being based on OMA SIMPLE presence framework (which requires at least a presence server to be deployed). last one being (at the time of writing) RCS 5. 2.5 RCS Signaling flow © 2015 Enter your company name .1.

but user didn’t receive.1. RCS can’t handle . it’s RCS problem. 53-The GIW module rejects the SM delivery 15-Protocol error (MS error) 8-The subscriber is out of the service area.6 Probable Scenarions subscribers are using RCS service and unable to send SMS when they activate RCS service .and will not send the message to SMSC. when the traffic is huge.3 Suggestions © 2015 Enter your company name .5. it’s resolved. SMSC has been delivered the SM.2 Problems 2. “Message didn't reach SMSC”. it’s not RCS problem . because the message didn’t come to SMSC at all.1.1. Because the RCS message cache is a little small.1. picture. so it didn’t come to RCS. Now .120 Value Added Services 2. 2. What does “unable to send SMS” mean ? “Time-out deletion”.5. “failed”. SMSC will be waiting until timeout.5. The flow as below. Because of such errors. it’s not RCS problem.

the related charges will be deducted from your airtime if you are a Prepaid subscriber or they will be billed if you are a Postpaid subscriber.1 Introduction & Technical details What is RBT? Irancell is trying to update the Iranian society with the world’s latest technologies by providing new services and applications for mobile phones. When you purchase an RBT. please take the required action by canceling the service. If you are using multiple tones. You may change the purchased RBT with any other one having the same price. allowing you to change the "beeps"! From now on. Points to remember: RBT is not your handset's ring tone! Only those calling you (from any lines) will hear your selected RBT. model or companies are.1. As a valued Irancell RBT Service user. the charges will be either deducted from your airtime (prepaid subscribers) or included in your bill (postpaid subscribers).6. So far. any one calling your Irancell number used to hear the usual “beep…beep” before you answer the call. In order to use RBT. all of your tones will be extended for a similar period(with current price). the way you want! Those calling Irancell numbers will hear the “Ring Back Tone” instead of the usual beep… beep…! 2. You can change the beeps with a desired music or a special song for those who call you. Irancell will automatically extend your last active tone for a similar duration (with current price) upon expiry of the tone. listening to the beeps. once they reach the expiry date. In other words. your selected RBT will be set as default for those who call you. you only need to pay for your purchased RBT for the specific period of time. by using RBT. Your selected RBT will not be saved in your handset but in Irancell mobile phone network. therefore. you can use RBT. Irancell’s RBT is a new entertaining technology. within 30 days after the purchase date © 2015 Enter your company name . Once you ordered an RBT. you will receive a confirmation SMS for service subscription and another one for ordering the RBT. the SMS charges will be calculated in your bill based on your active tariff plan.VAS FO(value Added Service Front Office) 2. everyone with any type of handset can enjoy RBT! You Just Pay for the Tone! Sending SMS’s for purchasing/ deleting RBTs is free of all charges. Therefore. RBT is free of any other charges such as subscription fees. within a few minutes. please note that if using the single mode.1.6 121 RBT(Ring Back Tone) Let everyone hear you. If you prefer to change the settings or receive the relevant information (such as your album list) via SMS. Other ways of activating this service are free of all charges. Irancell is taking a big step in offering the Iranian one of the most interesting mobile phone technologies. Please remember that in the case of automatic renewal of your RBT service. In case you are not interested in renewing your RBT service. activation charges or costs of changing the settings. No charges will be retuned to you in case of deleting an RBT. none of your callers need to wait for your answer. no matter what your handset’s brand.

so they may change in future. If you delete an RBT. Send a blank SMS to 7575 to see the Hot and Favorite RBTs. you will be provided with a variety of RBT's from a specific category or type which will randomly be activated on your line at different times. © 2015 Enter your company name . Please remember all prices are promotional. then choose and purchase your desired one. • Buying an RBT with the feature of changing by occasions or at different times: Buying an RBT with this feature enables activation of different RBT's on your line for different occasions. after making a call to that subscriber. you will be charged for a 30-day usage period! In order to purchase RBTs. To receive the List of Irancell Suggested RBTs. purchasing a new one will not result in its immediately replacing the old one.ir to check updated prices all the time. Your newly purchased RBTs will be added to your album and will remain in the album till the end of their validity period. sms your order to 7575.ir. Therefore.irancell.ir. Access to RBT Service There are 4 different methods for Irancell subscribers to access the RBTs existing in Irancell network and set them out for those who call you! 1. send PI to 7575. You can receive the short list of your desired RBTs by sending a certain code in an SMS. You can refer to vitrin. Dial *777# from your Irancell SIM and follow the menu. Go to RBT portal at vitrin. the other RBTs’ validity period will not be affected. listen to various RBTs and then choose and purchase your desired one. This code will help you carry out various RBT-related operations. When an RBT is played from an album.iranll. For example. Moreover. in other words. by purchasing some of these RBT's. the subsequent RBTs will substitute it. the previous RBT will be played till the end of its validity period. you pay only for one RBT while the prayer of each related day will be played on your line on a daily basis. You can receive the List of top ten RBTs by sending a blank SMS to 7573 or by smsing DAH to 7575. deleting or those mentioned in the following table. RBT will be activated right after your first purchase!!! Once you purchase your desired RBT.irancell.Enjoy your RBT! You may change the purchased RBT with another one within 30 days after the purchase date free of charges. In order to activate this service: For downloading RBT (Ring Back Tone) manual please click here 1. How to choose the desired RBT? Each RBT has an exclusive numeric code. Why RBT? Irancell’s RBT indicates your unique personality and taste and causes your calls to be more pleasant! Note: If you have already purchased an RBT. name. Choose your favorite RBT Each RBT has an exclusive numeric code. Listen to the sample RBTs.SMS: SMS is the easiest way for using RBT.122 Value Added Services any times you wish free of charges. Your request will be responded immediately by an SMS. 2. In order to receive the specifications of a certain RBT code like 100100. Send a blank SMS to 7575 to get started. To this end. all RBTs which are not expired will remain in your album for your use. SMS J to 7575 in order to receive the List of Most Recent RBTs. Some other features of RBT: • To Copy RBT from another subscriber… You can activate an RBT similar to another subscriber's. you need to dial 7 and then # when that RBT is playing. For some of the basic operations including purchasing. SMS JK100100 to 7575. price and validity period in RBT portal. you may follow one of the steps below: Take a look at the list of RBT codes in RBT portal SMS your desired RBT’s code to 7575. if you activate Ramadan daily prayers RBT. You can find hundreds of various RBTs in RBT portal at vitrin. 3.

Advantages: * You can have access to RBT price list * You can see RBT details which are not possible to be seen through SMS © 2015 Enter your company name . dial *777# from your Irancell number and then choose one of the options from the menu. Internet: Irancell subscribers can visit vitrin.irancell. USSD: One of the various ways through which you can set RBT is using USSD.ir and follow up “RBT” link to choose their favourite RBT from among hundreds of RBTs and use them by following the instructions in Irancell RBT portal. To see RBT main menu. 3.VAS FO(value Added Service Front Office) 123 2.

Method 2: If you have already registered for “e-Care” service. © 2015 Enter your company name . If you've not already registered for e-Care service.1.ir. RBT have separate USSD (*777#) node for itself and all short code are related to RBT passed to the RBT USSD not NWG USSD. You can even listen to tones and then select them." How to Get a "Password": If you wish to enjoy Irancell Ring Back Tone via internet.6. The process for getting a password for RBT portal is the same as getting a password for Vitrin.irancell. you may enter the same e-Care password for Vitrin and RBT portal as well.ir click on the “registration” and enter your Irancell MSISDN and kit number. IVR: You can also dial 777 from your Irancell SIMcard and do all RBT operations according to voice instructions.1. Then you will receive your password in an SMS. The kit number is printed on the down right hand corner of the SIM card holder under the barcode sign. "Please note that the call will be charged based on normal Irancell on net rates. For further information and getting informed of other services you may visit vitrin. Method 3: You may also call 700 (Irancell Call Center) using your Irancell SIM card and receive your “password” for entering into Vitrin.1 Service introduction Service for activating Ring back tone for MSISDNs. 2.irancell. In this process. you should register in the system. As such.124 Value Added Services * You can listen to RBTs before ordering and purchasing * You can search the RBTs based on the title and/or artist * You can visit different rating lists 4. you may use this password for e-Care and vitrin services. “Username” is the MSISDN of the Irancell subscriber and the “password” may be obtained through one of the three following methods: Method 1: After you have logged on to the system and entered vitrin site at vitrin. you may send a blank SMS to 130 from your Irancell SIM card and register for e-Care for free so that you will be provided with a password in Irancell system.

People have gradually accepted obtaining content information through communication terminal. so it is suitable for beginners to read and study. Mature VXML technology and its wide application. the number of global RBT subscribers supported by Huawei have reached more than100 million. Huawei iVAS products have been developing rapidly since 2003. Provide various content access modes and more comprehensive services to users. iVAS service provides colorful information service for end users through WEB. And whats IVAS Definition of iVAS: Based on communication network technology. At present. Mature TTS/ASR technologies and the supports from equipment suppliers. The rapid development of SP/CP provides abundant contents. computer technology and internet technology.VAS FO(value Added Service Front Office) 125 Taking RBT service as the flagship. This slide introduces iVAS products from service application to networking.Full name of iVAS: Intelligent and Integrated Voice Value Added Service Application Background :There are more and more content-based data services and the business volume is increasing too. © 2015 Enter your company name . voices or short messages with the cooperation of telecom operators and internet service providers (SP/CP). so that the service income is increased.

6. Administration and Management OMD: Organization Management and Development TTS: Text To Speech ASR: Automatic Speech Recognize VXML: Voice eXtended Markup Language SP: Service Provider CP: Content Provider iVAS: Intelligent and Integrated Voice Value Added Service SRI: Subscriber Remote Interface PRN: Primary Residence Number IAM: Initial Address Message ACM: Address Complete Message ANM: Answer Message MSRN: Mobile Station Roaming Number REL: Recommended Exposure Limit © 2015 Enter your company name . It is used by more than 100 million subscribers (supported by Huawei) in the whole world. 2.2 Definitions and abbreviation RBT: Ring Back Tone MRBT: Multi-Media Ring Back Tone IMP: Integrated Music Platform BGM-CBT : Back Ground Music SCP: Service control point SSP: Service Switching Point CTI: Computer Telephony Integration UI: User Interface SNMS: Small Network Management Solution OSS: Operations Support System AD: Active Directory PLMN: Public Land Mobile Network USDP: Unified Software Development Process OAM: Operations.1.1.126 Value Added Services Among the services above. RBT service is the most popular service.

Portal .1. For details. E are the communication network. 3. Stability of IVAS data network and reason-ability of the networking are very important. BSC .3 RBT Fundamental and concepts 1.6.URP RBT) 2) Management (Which includes all methods that we buy RBT like. 7. SMS. providing RBT service logic and external data interfaces. 5.USSD.1. refer to iVAS–Guide to RBT Data Network Design and Implementation V2. IVR. C is the RBT service.3 Please Consider that RBT has 2 part: 1)Call date base(which includes BTS . URP platform is separated from CTI platform by FEP.VAS FO(value Added Service Front Office) 127 RLC: Release Complete Message SMP: Service Management Point ? Software Management Plan MML: Man-Machine Language HTTP: Hypertext Transfer Protocol FTP: File Transfer Protocol RBI : Recorded Bill Interface SS: 2. these two Data Base synchronize all the time in other hand people will face with the problem (EX. They communicate with RBT system directly. providing external trunk signaling interface. A is the URP platform. D. they see some RBT in their portal but when some one call him they wont hear RBT! :) © 2015 Enter your company name . The RBT service area is isolated by the firewall. 2. 6. OSS/SMS respectively. voice playing function. 4. B is the CTI platform.

see the logical networking diagram later. © 2015 Enter your company name .7 signaling interface.4 RBT system structure 1. CTI. Webserver and USDP). UI. Portal. The components contain CTI platform components (such as. According to different solutions and carriers. 3. The external interfaces include No.128 Value Added Services 2. FEP and Proxy) and service components (such as. 2. SM interface and CDR interface.1.1. For details. registration/deregistration MML interface. URP is the new device replace the URP which may be exist in the old office. the protocols of the external interfaces of iVAS service are different.6.

) and packet protocols (MGCP/H. and MGW contains switch and access component.248. CTI and Service. SIGTRAN. The media resource service can be totally integrated with call control service. Since the AIP+VRS/VP is replaced with URP. there is not internal trunk. VRB broads is in charge of playing tones. SIP/SIP-T. The portal (db) is the core to implement services. supporting PSTN signaling (TUP. ISUP. URP completely inherits the functions and features of SoftX3000. © 2015 Enter your company name . SCCP. The service components of the old networking are vxmlserver + portal (db).323 and RTP/RTCP. the iVAS system mainly includes three parts: URP. H. switch and access component). etc.) in NGN 3. Remarks: 1 AIP-SP provides the same function in the old site 2. packet trunk and media service. thus MGC contains service control component. In addition. At present. Other carriers still use the old networking mode.VAS FO(value Added Service Front Office) 129 1. Hardware: 3 components in generally (service control component. etc. URP: Function: Interact with external signaling and speech channels and interact with the CTI platform through MEM module in CSU/CCU board. the USDP platform is only used by overseas carriers and China Mobile. media resource component. and be inserted in the frame of MGC in the form of VRU/MSU board. They get tones from FS through the network. Where in URP part includes URP/FS CTI part includes FEP/CTI/UI Script/PROXY RBT service part includes VXML Server/Web Portal/USDP/DB . media resource component. R2 and PRA. As shown in the logical networking. 2. The difference between the former networking and new one is that the service components are changed. we integrate I2000 products to maintain the system better. 3. the service control component supports not only narrowband service features and but also packet features including packet subscriber service.

It is connected with URP only. The OS of FS is SUSE Linux . The service flow are demonstrated by Web. OAS and OAM Function: Configure service and platform. CTI-Server (master/slave): It is responsible for call distribution. It is responsible for obtaining scripts from WebServer.323 and RTP/RTCP. developed on the basis of SoftX3000. VRB /MSU: Media Resource Component The media resource component. there are two kinds of scripts: VXML and GSL Service part(including VXMLServer. Hardware: OMD: OMD is directly installed on each component of the platform and service. Also. OAM part (I2000) It contains three parts: OMD. including voice resource. It completely inherits the functions and features of SoftX3000. provides the subscribers with media resource function. SIGTRAN. H. ISUP.) and packet protocols (MGCP/H. UIScript (load sharing based on the same number): Its full name is UIScript Server. SMS and USSD modes. or installed on Linux-based server or ATAE board(mostly). obtaining different service flows according to the configuration files.). it is also called IVR or UI for short. The media resource service can be totally integrated with call control service. supporting PSTN signaling (TUP. Thus. SCCP. transplants relevant functions of IP/ACD/MRS for call control and service processing. the media resource service can be loosely coupled with call control service in the form of VRS and MRS(outside mode).130 Value Added Services 4 . so an independent © 2015 Enter your company name . packet trunk and media service.MGC: Service Control Component The service control component. it can distribute the calls accessing URP to corresponding UIScript Server according to the configuration principle. DB: We use HP or IBM mini computer for the site with large capacity and use Linux-based server or ATAE board for the site with small capacity. R2 and PRA. One of its most important functions is that it can reduce the connection number of MEM board to an allowed range (The maximum connection number of MEM board is 7.) in NGN specifications. Usually.248. It also plays voices and receives numbers to realize the service flow according to the instructions of service flow. grammar resource and so on Hardware: A server or ATAE board installed with windows or Linux operating system Remarks: FS (master/slave hosts of OS level): The full name is File Server and you can also call it RS (Resource Server). developed on the basis of VRS and MRS. interpreting and executing scripts. Interactions of all components under CTI-Server are sent to URP through CTI-Server only. Sometimes. USDP/BD) Function: Save user data and provide final service flows for users. etc. Hardware: VXMLServer. IVR. THREE components of URP . MGW: Switch and Access Component The switch and access component adopts UMG8900 to provide the system with narrowband and broadband access function. Remarks: FEP (master/slave): It is responsible for message forwarding between CTI and the switch. and be inserted in the frame of SoftX3000 in the form of VRU/MSU board. the service control component supports not only narrowband service features and but also packet features including packet subscriber service. Web Portal and USDP are all installed on Linux-based server or ATAE board. Hardware: The components above are installed on HP or IBM mini computer (common application). that is. CTI platform is responsible for analyzing calls sent by URP. Web Portal. FS Function: Save system resources. WAP. MEM board cannot communicate with the applications. SIP/SIP-T.and the cluster software of the FS is VCS CTI part (including FEP/CTI/UI Script/PROXY): Function: Connecting URP switch and service part. If beyond 7. and provide information such as alarm. etc.

and to which VLR each MSRN belongs.1.1. When a MS visits a MSC/VLR.PC Server or the SUN workstation on which OAM is installed.5 RBT Signaling flow 1. Network devices: In iVAS system. the MSC/VLR will report the visit to the HLR of the MSISDN of the MS. 2. we use a lot of network devices. OAM: ATAE board . Introduction to these devices is omitted here. OAS: The windows-based server or Linux-based ATAE board on which OAS is installed.Radware. such as routers. switches. Every MSC knows to which HLR each MSISDN belongs.6. 2. Each MSISDN belongs to a HLR and each MSRN belongs to a VLR.VAS FO(value Added Service Front Office) 131 hardware is not required. © 2015 Enter your company name . firewalls and F5 load balance devices. MSISDN and MSRN. There are two kind of numbers.

132 Value Added Services 1. There is a flag in the SRI shows whether the MSC has the ability to play the RBT. © 2015 Enter your company name . 4. There is a flag in the SRI_ack shows whether the MSISDN is a RBT number or not when SRI shows the MSC has the ability.

OSS. IN and HLR. You can apply for the documents if necessary! Registration/deregistration flow for postpaid service based on MSC solution Typical case: Registration/deregistration flow for postpaid service based on MSC solution. Both the SMP and the management flow can use this interface to change the data of Portal.1. The interfaces involved in registration/deregistration The interfaces involved in registration/deregistration are as follows: MML interface: It modifies the SMP data through SMP Agent. this solution is adopted frequently © 2015 Enter your company name . At present. the H2 interfaces used in China Unicom or overseas carriers.VAS FO(value Added Service Front Office) 133 2.6 Typical Registration/Deregistration Flow of RBT Service What’s registration/deregistration? Registration/deregistration is a process of adding/deleting the RBT triggering information and charging information of subscribers on RBT system (Portal). There are corresponding documents for the interfaces above.6. the prepaid service interface of Portal and Smartphone. These interfaces definition is usually completed by customers or negotiated by two parties.1. HTTP interface: It is the external interface of Portal. FTP interface (CDR interface): Portal provides FTP interface and sends CDR files to OSS system to complete the process of registration/deregistration (This interface is used only when the RBT service is registered/deregistered by CDR) Other interfaces: For example. OSS and Portal can initiate data operation request to IN platform through MML interface.

After processing the request. A subscriber initiates the registration/deregistration request through IVR or Portal website. BOSS gets the registration/deregistration CDRs on RBI regularly 4. Portal sends CDRs to the WORK directory on RBI (Recorded Bill Interface) and then waits for BOSS to get the CDRs. SMP sends an http request to Portal to configure the RBT registration/deregistration set in PORTALDB. BOSS processes CDRs. sends MML command to SMP to register/deregister in IN side. portal generates CDRs. Registration/deregistration flow for postpaid service based on IN solution Typical case: Registration/deregistration flow for postpaid service based on IN solution © 2015 Enter your company name .134 Value Added Services 1. At this time. After receiving the MML sent from BOSS for requiring registration/deregistration. 5. At this time. and change the TICK mark of subscription information on HLR. 2. the whole registration/deregistration flow is completed. 3. 4 is deregistration). 6. SMP returns a message to BOSS. the subscriber’s status 6/7 in t_userinfotable are changed to 2/4 (2 indicate registration. the subscriber’s status in the table t_userinfo is 6/7 in portal database. Thus. After the successful processes of SCP and Portal.

2.6.VAS FO(value Added Service Front Office) 135 1.2.6. Portal sends MML command to SMP for registration/deregistration. 2. A subscriber registers/deregisters in Portal side and is informed by short message after the registration/deregistration is performed successfully.1. 4. IN operates deregistration and feeds back the result. 5. Portal initiates the query command to SMP to query the ID of the SCP to which subscribers belong. 6.1.2 Primary trouble shouting 2. OSS configures the subscription information on HLR. 3. IN carries out the command and feeds back the result.1 Monitoring & Generating KPIs in FACTS © 2015 Enter your company name . Portal sends TCP request to OSS for registration/deregistration.

1. incident should be assigned to RBT USSD team till SUCCESS-RATE turn back to normal. in a sharp drop for a minutes FO can change incident status to pending confirmation © 2015 Enter your company name .136 Value Added Services 2.1.2.6. Note.1 RBT USSD In drop for RBT USSD .

1.2. log out .2 RBT IVR if there was a drop on ANSWER_TIMES graph ( 95% or less than ) we should raise an INC :) 2.1. replace.1.VAS FO(value Added Service Front Office) 2.6. change and …) In the case of issue on RBT portal . buy.1. © 2015 Enter your company name 137 .6.2. FO should raise incident and assign it to RBT portal team.3 RBT Portal Using Portal (log in .

1.4 Internal RBT IVR RBT IVR’ graphs per city Please just send internal mail and call BO for separated RBT IVT cities in below link.6.1. please don’t raise INC © 2015 Enter your company name .2.138 Value Added Services 2.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 139 .

140 Value Added Services © 2015 Enter your company name .

1.6.Any issue for activation and deactivation (RBT node) . 2.Any SUBs can change their RBT tone just for 10th time.1.Any issue on buy from portal.1.6. it’s policy.6.6 Generating KPIs in FACTS & Probable Scenarios Below issue should be followed by RBT team .If anyone has complain that his/her RBT doesn’t work it should be check as per provisioning flow also in HLR that the RBT should be active .3.3 maintenance 2.6.1.3 Problems © 2015 Enter your company name .2. Subscriber buy a content but it doesn't work (RBT portal) .2. or issue on login into RBT expect User pass issue which should be follow with E-Care team.1.5 Netw ork Level-RBT KPI In case there was a drop with less than 95% connected Ratio we should raise an INC :) 2.6.VAS FO(value Added Service Front Office) 141 2.1 RBT Service Test 2.1.2.Also for tracing any issue MSISDN and time of occur issue also should be available .2.6.1.1.2 Team's principle Based on some regular evidence which follows in each team 2.2.

1.6.4 Value Added Services Suggestions © 2015 Enter your company name .142 2.

7.60% if it was 60% Farsi +999 to beginning of subscriber’s number Prevent from spoofing 2.1.1. stp sending request to PEP Pep is convertor ss7 signaling to TCP/IP. because license of each PEP is 3200 SMS p/s. © 2015 Enter your company name . you can see some of them: Signals change to understandable language (translated by PEP for PFS (server) Recognize Farsi and English Letters and inform E/// for Financial Issues.1. PFE E-mail : not live 4. all report of MMSC.1.1.1.7.3 P** Fundamental and concepts PFM belongs to PFX family that X indicates a group of node as mentioned in the below.CPU status and information about socket port and like this save to SAC system Also we can get report as daily.4 P** system structure PFS(Policy Filter SMS) Flow PFS is abbreviation of Policy Filter SMS When request from MSC arrived to STP .1.1. Because before pep we have ss7 and after pep (PFS) we have TCP/IP protocol When request arrive to PFS 1 copy of SMS save to DR. PFW Web : Live but not active 5. weekly and monthly of SAC system And configuration and monitoring of PFS/PFM provided by SAC. PFS SMS : Live 2. also you can see their status in the MTN Network: 1.7 P** 2.7. PFM : Live 3. PFV Voice : not live 2.1 Introduction & Technical details 143 2. DR is a Data base that is very security and we don’t have any alarm about it DR is short of Data Retention After save in DR PFS checking SMS with PMC PMC is dictionary that contain some words that should be filter We have 9 PFS that if 1 of them works they don’t have any affecting Also we have 4 PEP that if 1/4 is up. get traffic and there is no problem.7. But this scenario is wrong when there is pick hours.1.1 Service introduction P** is a Security Node that have some duties .2 Definitions and abbreviation PFM: Policy Filtering MMS PFS: Policy Filter SMS PFW: Policy Filtering web PFE: Policy Filtering E-mail PFV: Policy Filtering Voice 2.VAS FO(value Added Service Front Office) 2. PFS has important part that name is SAC: SAC is short of System Administration Consol.1.SMSC and status of all servers . 40%.7.

SMS out of we outbox but never arrive to destination If SMS don’t send of outbox t and we get error for sending SMS there is problem from PFS side but when SMS out of we outbox that means there isn’t problem from PFS side © 2015 Enter your company name . if a virus via SMS or MMS arrive to Servers PFS/PFM can detected and fitter this virus Below picture is status of SMS send and receive and filter them It is live monitoring! We have 2 PMC like as re Databases. When we send a SMS. PFS check in PMC and if we use a word that should be filter.144 Value Added Services Filtering system use such as Antivirus.

After that we faced to a Load Balancer (F5). Like using GPRS you need to go across GGSN and WAPGW. Absolutely it depends how many of them are down. F5 direct the traffic to the servers according to predefined priority. doesn’t worry! © 2015 Enter your company name . This issue is not so important too. There are 6 PFM servers in TW. Now we should mention 2 most important scenarios: Imagine the F5 is down. We have 2 proxy and 2 PFW servers in TW. because just 1/6 of PFMs can handle the whole traffic even in peak hour! The possibility of all 6 PFM servers being down is very low unless the switch that are between F5 & PFM were be down and in this way all PFM goes down. Of course we cannot see this switch. Never mind!! You ask me why? Cause we have a bypass from WAP directly to MMSC and nothing is affected!! So if F5 & PFMs would be down no problem again!! J In second scenario take F5 is ok but PFM is down. By now they are not active!! There are some solutions to resolve the problem and get them live but at the moment they can't handle the huge amount of GPRS traffic so they are not active and we don't have any job for them! J So if a sub wants to use GPRS through WAP he/she connects directly to ISP (Internet Service Provider). PFM (Policy Filtering MMS): You can see the flow of sending MMS in the below. Both of them are in form of Active-Standby. ISPs usually belong to TIC.VAS FO(value Added Service Front Office) 145 PFW (Policy Filtering web): You can see in the below the network flow when a subscriber use GPRS to connect to web. for example if the highest priority was down F5 sends traffic to next PFM.

146 Value Added Services There are many alarms about PFM that they are not integrated with Netact like as CPU usage.1. Hossein Ashtari because this alarm is so general and he can check it from his side to recognize it is important or not.7. Disk usage and so on.1. 2. PCF in fact is the engine of PFM similar to applications in other VAS nodes. The most repetitive alarm we see is the "PCF has lost connection to Heart Beat " .1.2. We should check it every time with Mr.2.1 Monitoring & Generating KPIs in FACTS 2.7.2 Primary trouble shouting 2.7.1.7.1.5 P** Signaling flow 2.1.1 P** DISKUSAGES © 2015 Enter your company name .

2 P** STATUS 2.VAS FO(value Added Service Front Office) 147 2. © 2015 Enter your company name .2.1.2.7.7.1. Solution) If server doesn't update you should inform BO ASAP as it affects SMS directly.1.3 Generating KPIs in FACTS & Probable Scenarios Case study 1) From last night at23:45:00 till 26/5/2014 10:00 AM PFS06 was down and related graph on FACTS didn’t update. Case study 2) In case you faced drop on SMSC graph and SMMO decreased on M2000 like below snapshots.1. why nobody didn’t inform me about it??!! As you know these servers are so important to carrier SMS traffic and specially FARSI SMS.

148 Value Added Services © 2015 Enter your company name .

7. it is too important that we have updated servers ! 2) In case we faced with Not updating or down servers please Call Mina & Faraz (even it was night shift !) it is really important to do necessary action on time. 2.3 maintenance 2.1.VAS FO(value Added Service Front Office) 149 Solution: please get query every 5minutes and in case of any issue.2. 2.1.3 Problems 2.7.2 Team's principle 1) Please check P** graphs each quarter once . please CALL Security Team immediately.1.7.7.1.2.4 Suggestions © 2015 Enter your company name .

MMS is main sending mode of the mobile newspaper. (If you have not received the configurations or have not activated the service. reports. To view the list of your active MNSs. audio.. images. this service will provide you with a "mobile newspaper". You can go through the news headlines on your mobile phone instead of flicking through an actual newspaper. send “E” to 8494. send "L" plus the product code (with a space in between) to 8494.To use this service. you will be charged for each product separately. to unsubscribe.1. etc. To receive the latest list of MNS products. sports. Note: All SMSs sent to 8494 are free. send "F" to 8949 (for free). for the product code "1234". © 2015 Enter your company name . the latest published version of it will be sent to you. text "1234" to 8494 to subscribe and text "L 1234" to the same number. animation and so on. To start. to cancel your subscription for a certain product. send a free SMS to 8494! To subscribe. at your hand all the time! We have always tried to stick with the state-of-the-art technologies in the world and provide you with new services and new great functions of mobile phones. dial the following USSD: *130*3*5# from your Irancell line) After subscription. social and international events. you should have already activated your MMS service.8 Value Added Services MNS(Mobile News Service) News. You can simply refer to Irancell Vitrin and use your mobile phone to get the latest news brief and reviews from papers and news sites. For instance. you do not need to buy newspapers or go to internet to check the latest events on politics. Different news are being sent to subscribers in form of pictures.Once you subscribe for a product. In other words. and logos from your desired site or newspaper. There is no expiry date for the subscriptions and the published versions will be sent to you until you send the cancellation code. From now on..150 2. text. The content you receive daily includes texts. send the product code to 8494. economics.1. 2. MNS Help will be available if you simply send "R" to 8494 (for free). reviews .1 Introduction & Technical details Mobile Newspaper Service is Combination of the mobile phone and newspaper Through the wireless network technology.8.

1. It's defunct and now replaced by OneAPI.2 Definitions and abbreviation Parlay X: A set of standard Web service APIs for the telephone network (fixed and mobile.8.8.1 Service introduction 2.). which is the current valid standard from the GSM association for Telecom third party API.1.1.VAS FO(value Added Service Front Office) 151 2. CMP (portal): Content Management Platform MDE (mns server): Message Distribution Engine NMS:Network Management System FTP: File Transfer Protocol SMPP: Short Message Peer-to-Peer HTTP: Hypertext Transfer Protocol SNMP: Simple Network Management Protocol IN: Intelligent Network UE:user equipment PPG: Push Proxy Gateway MDE: Mssage Distribution Engine MDE: Media Distribute Engine PAP: Partner Administration Panel CMP: Content Management Platform OAM: Operations and Management CDMS: Cluster Data Management System © 2015 Enter your company name .1.

1.1.152 Value Added Services 2.3 MNS Fundamental and concepts © 2015 Enter your company name .8.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 153 .

154 Value Added Services © 2015 Enter your company name .

VAS FO(value Added Service Front Office) Normally. © 2015 Enter your company name 155 . you need to check whether diagram fit to the project.

156 Value Added Services 2. there’s various push approach. Portal display and promotion strategy according to the characters of service.4 MNS system structure The major components of Mobile Newspaper including Portal System. for example . The content system will filtrate spite key word for you. Marketing system. for operator to authentication CP. The MNS system adopts a modularized design. More over. Create newspaper and approve newspaper content. Then operator approve content and pass the news . for CP to upload news Content. a bonus plan for active subscriber. Marketing system will help you to do some marketing promotion action. or a bonus plan for commendation.The news content will be upload through portal to content system . Content system.1. service system and access system. The MNS system is composed of the following subsystems: © 2015 Enter your company name .8. plans the service logic. and provides optimized experience to subscribers.1. The Portal system providing unified portal for end-users to subscribe mobile newspaper . which reduces the complexity and fault rate of system running by reducing correlations between modules.

template management. CPs. roles and rights. © 2015 Enter your company name . and so on. delivery of mobile newspapers. products. interface management. and Traffic Control. Portal subsystem The Portal subsystem is composed of subscriber portal. Content Management Platform (CMP) The CMP module of the MNS system functions as the service support subsystem. HTTP Agent. the Server module provides various basic common capabilities for service development and deployment. choose and review the content. produce newspapers. rating. or SPs can upload the content of newspapers. Report. storage control. promotion. access in Web and WAP modes operators can manage subscribers. terminal adaptation. advertisement.VAS FO(value Added Service Front Office) 157 Media Distribute Engine (MDE) The MDE subsystem is composed of the MMS Agent. it implements functions such as the making and delivery of mobile newspapers. protocol stack management. administrator portal. It provides the capabilities of sending and receiving SMs and MMs. and traffic control. SmsAgent. advertisements. OMCAgent. The provided functions are scheduling control. system maintenance. and so on. Being the kernel control module of the MNS system. In addition. and CP or SP portal. statistics collection. and charging.

Portal display and promotion strategy according to the characters of service. report publication. Report subsystem: The report subsystem is based on the iWEB platform. license. © 2015 Enter your company name . The carrier plans the service logic. It provides network management functions such as the monitoring. It is responsible for data collection. and so on. and alarm management on the processes of the MNS system. The CP provides the content for the carrier. report generation. The MessagePlus solution integrates various push approach. and provides optimized experience to subscribers.158 Value Added Services NMS subsystem: The OAM Agent module of the MNS system functions as the NMS subsystem. statistics collection and analysis.

8.1.1.VAS FO(value Added Service Front Office) 2.5 MNS Signaling flow Same for hosting and non-hosting project! © 2015 Enter your company name 159 .

© 2015 Enter your company name . The MNS charging the user and create the subscription relationship. The SMSC forwards the SM to MNS platform. The Charging System sends a charging response to MNS. The SMSC forwards the subscription SM to end user.160 Value Added Services Description of MNS Subscription via SMS The user sends a subscription short message to SMSC. The MNS delivers a subscription result SM to SMSC.

© 2015 Enter your company name . The MNS system will delete the subscription relationship from database after receiving the unsubscribing SM. The SMSC forwards the unsubscribing SM to MNS system. MNS system will deliver a SM to inform the user the unsubscribing result.VAS FO(value Added Service Front Office) 161 A user sends an SMS message for unsubscribing from a certain MNS service.

Sending Charging request message to Charging System and then waiting charging response. The MNS responses to WEB portal to inform subscription result. The MNS System generates the subscription relationship and submits a SM to SMSC to inform subscription result. © 2015 Enter your company name . The SMSC delivers the SM to the subscriber. The Charging System sends the charging response to MNS platform. MNS Server will trigger the charging flow.162 Value Added Services Description of MNS subscription via WEB (Optional) Subscriber login the MNS Web Portal by inputting MSISDN and password. then chooses one product and submits a subscription request.

The MNS System deletes the subscription relationship and submits a SM to SMSC to inform unsubscription result.VAS FO(value Added Service Front Office) 163 Subscriber login the MNS Web Portal by inputting MSISDN and password. The SMSC delivers the SM to the subscriber. The MNS responses to WEB portal to inform unsubscription result. then chooses the product and submits a unsubscription request (Note: The product must be subscribed before). © 2015 Enter your company name .

The Subscriber will sends an Notification Response message (or acknowledge message) to the MMSC and MMSC will return the deliver report to MNS. The WAPGW will forward the notification message to Subscribers. Same for hosting and non-hosting project © 2015 Enter your company name . The MMSC sends a response message to MNS. the subscribers will submits the Retrieve Request to MMSC. The MMSC system delivers the PUSH Notification message to WAPGW through MM1.164 Value Added Services Description of Newspaper Delivery Process The MNS system sends MM containing the Newspaper to the MMSC at the delivery time. The MMSC sends a retrieve response message containing the Newspaper to the Subscriber through WAPGW. It’s only used when there is SDP.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 165 .

166 Value Added Services subscription © 2015 Enter your company name .

8)The MNS creates the subscription data and answers the synchronization request. And the specific destination number is published as the SMS access code of MNS service. “REG SPORT MONTHLY” published for one mobile newspaper. 6)The CCN return the charging response. 7)The MDSP platform synchronizes the subscription data to MNS. 9)The MDSP delivers a SM to the subscriber to indicate the subscribing result. 4)The MNS Server forwards the subscribing request to MDSP. 10)The SMSC forwards the SM to the subscriber. Unsubscription © 2015 Enter your company name . The short message is the subscription command e. 5)The MDSP platform charges the subscription.VAS FO(value Added Service Front Office) 167 1)The process of subscribing to the MNS service through SMS is described as follows: 2)The subscriber sends a short message to a specific destination number. 3)The SMSC forwards the SM to the MNS platform.g.

Delivery charging © 2015 Enter your company name . 6)The MNS deletes the subscription data and answers the synchronization request. 4)The MNS Server forwards the unsubscribing request to MDSP. 7)The MDSP delivers a SM to the subscriber to indicate the unsubscribing result. 5)The MDSP platform deletes the subscription data and synchronizes the subscription data request to MNS. And the specific destination number is published as the SMS access code of MNS service. “UNREG SPORT MONTHLY” published for one mobile newspaper. The short message is the unsubscription command e.g. 3)The SMSC forwards the SM to the MNS platform.168 Value Added Services 1)The process of unsubscribing MNS service through SMS is described as follows: 2)The subscriber sends a short message to a specific destination number. 8)The SMSC forwards the SM to the subscriber.

res to MNS.res to MDSP. 10)MNS sends deliverReport.req to MDSP before delivering newspaper. 5)If AuthPrice is successful. 8)User’s mobile phone PUSH DR to MMSC . 2)MDSP sends a Reserve Request to CCN. 6)MMSC responds to MNS. For More information Click here © 2015 Enter your company name 169 . 12)MDSP submits AuthPriceCnfm.res to MMSC.req to CCN. 11)MNS sends AuthPriceCnfm. 9)MMSC forwards DR to MNS.VAS FO(value Added Service Front Office) 1)MNS sends a AuthPrice. 14)MDSP responds AuthPriceCnfm result to MNS. 13)CCN sends AuthPriceCnfm. 3)CCN returns a Reserve Response to MDSP. MNS submits newspaper to MMSC. 7)MMSC pushes notification to user.req to MDSP. 4)MDSP according to CCN’s response send a AuthPrice.

1.2 maintenance 2.170 Value Added Services 2.2.8.1.8.8.8.1.8.1.1.2 Primary trouble shouting 2.1.4 Suggestions © 2015 Enter your company name .6 Generating KPIs & Probable Scenarios As we don’t Monitor this service( except one graph in Mediation side which help us to be informed if Service was down) there is no any thing to do in this aspect but Please be aware MNS sent news by MMS .2.3 Problems 2.For More information Please Click here 2.1.8.so some times after MNS’ BO checked her/his side ask us to assign it to MMS for more investigation.1 Team's principle 2.

How is MMS different from SMS? The main difference between MMS and SMS is the type and size of the data being sent. 2. while with MMS you can send 300 Kb files that can include text. If you haven’t received or saved the configurations’ SMS. MMS.1. For manual setting of MMS on your handset follow up bellow mentioned rules: MMS/GPRS Settings MMS GPRS Item Value Item Connection Name: Irancell-GPRS Connection Name: Irancell-GPRS © 2015 Enter your company name Value . you only need to open and then save it. your handset needs to be MMS compatible. It supports both sending and receiving of such messages by properly enabled client devices. pictures and video clips all in one message.VAS FO(value Added Service Front Office) 2. long texts as well as pictures and music to other Irancell subscribers. you can use the methods below: IVR: Dial 130 from your Irancell SIM and press 3 and then 5 from your Irancell SIM USSD: Dial *130*3*5# * Once you received the configurations SMS. SMS only allows you to send a maximum of 160-character. only three steps away! What are they? 1. Having saved the MMS settings on your handset: Irancell has previously sent the necessary MMS configurations to all subscribers via SMS. 10 Free MMS’s for registration and completion of service activation application form! MMS (Multimedia Messaging Service) enables you to send emails. You can find a list of MMS compatible handsets here. Having an MMS Compatible Handset In order to use MMS. is intended to provide a rich set of content to subscribers in a messaging context.9 171 MMSC(Multi Media Service Center) The MMS (Multimedia Messaging Service).

131.0 to connect to internet and do not support WAP 2.131.131.ir WAP 1. Note that the form is provided for free. Fill in the form completely.26.0 to connect to internet and do not support WAP 1. Overleaf you will find the terms and conditions regarding the MMS regulations and please sign the space provided for this purpose in the form.0 WAP 2.26.0 Proxy: 10. 3.0 Proxy: 10.irancell. Please note that signing the form constitutes that you have given your consent to activation of MMS for your SIM card.138 WAP 2. Obtain a copy of Irancell registration form from the dealer.fill in the relevant form and submit your request following the steps below: 1. 2.0 Proxy: 10.131.26.26.0 Proxy: handsets which are WAP 1.138 WAP 1.0 Proxy: 10. Deliver to the authorized dealer of Irancell.138 Port: 9200 Port: 9201 Service: CO-WSP Service: CO-WSP WAP 2.0 Requesting for MMS activation: In order to request for MMS activation you can… Refer to one of the authorized Irancell dealers You can refer to one of the authorized Irancell dealers with your valid ID card and a copy of them. the form together with a copy of your identification © 2015 Enter your company name .138 Port: 8080 Port: 8080 Service: HTTP Service: HTTP WAP 1.0 Proxy: handsets which are WAP 2.172 Value Added Services Bearer: GSM-GPRS/GPRS Bearer: GSM-GPRS/GPRS APN: mtnirancell APN: mtnirancell MMSC Address: http://mms:8002 Homepage: http://vitrin.

3.Sending and receiving the MMS activation form shall be free for all subscribers (whether old or new). a web address will be sent to the receiving handset along with a password so that the receiver can see the message via internet. only three steps away! What are they? 1. MMS registration and activation process is free of charge! 2. Upon activation of MMS. What's MMS tariff? MMS tariffs are set to be very cost-effective and it will be calculated based on the number of the sent messages. Having saved the MMS settings on your handset: Irancell has previously sent the necessary MMS configurations to all subscribers via SMS. 2. 320 Rials per message. audio files or texts is less than 300 kb it is considered as one message and the tariff for sending such messages will be IRR 320. you are required to ensure that your documents are sent to Irancell. In other words. Therefore. How is MMS different from SMS? The main difference between MMS and SMS is the type and size of the data being sent. pictures and video clips all in one message. while with MMS you can send 300 Kb files that can include text. Sending MMS to subscribers of other networks is not possible as long as the said networks are not MMS enabled. Furthermore.In case the signed registration form is not sent to Irancell. i. Irancell subscribers can send an MMS directly to the receiver's email address. . your application will not be registered in the system.VAS FO(value Added Service Front Office) 173 documents on which you have written your Irancell mobile phone number.1 Introduction & Technical details All in One via Irancell MMS… 10 Free MMS’s for registration and completion of service activation application form! MMS (Multimedia Messaging Service) enables you to send emails. Please Remember MMS will be activated for your line in case: 1. If the receiving handset is not MMS compatible. you are no longer limited to 160 characters and can easily send a long text in one message. Two Important Points: . SMS only allows you to send a maximum of 160-character. irrespective of the volume or type of the message. 2. MMS.e. the new owner should request for activation of the MMS. The form is completely filled in and signed. you can send MMS to other Irancell subscribers. Long Message tariffs are equals to the tariffs determined for MMS. If you haven’t © 2015 Enter your company name . You can find a list of MMS compatible handsets here. long texts as well as pictures and music to other Irancell subscribers. Having an MMS Compatible Handset In order to use MMS. Submitting MMS activation forms and documents is free of charge! 4. Sending a Long Message through MMS By using Long Message option in MMS.9.1. as long as the size of each message including pictures. • If the ownership of the SIM card changes. The required forms and documents are sent to Irancell via authorized dealers or post office. your handset needs to be MMS compatible.

you only need to open and then save it. Obtain a copy of Irancell registration form from the dealer. For manual setting of MMS on your handset follow up bellow mentioned rules: WAP 1. Please note that signing the form constitutes that you have given your consent to activation of MMS for your SIM card. Fill in the form completely.fill in the relevant form and submit your request following the steps below: 1.0 Requesting for MMS activation: In order to request for MMS activation you can… Refer to one of the authorized Irancell dealers You can refer to one of the authorized Irancell dealers with your valid ID card and a copy of them. 3. the form together with a copy of your identification documents on which you have written your Irancell mobile phone number. 2. © 2015 Enter your company name . Overleaf you will find the terms and conditions regarding the MMS regulations and please sign the space provided for this purpose in the form.174 Value Added Services received or saved the configurations’ SMS. Note that the form is provided for free.0 to connect to internet and do not support WAP 1. you can use the methods below: IVR: Dial 130 from your Irancell SIM and press 3 and then 5 from your Irancell SIM USSD: Dial *130*3*5# * Once you received the configurations SMS.0 Proxy: handsets which are WAP 2.0 WAP 2. Deliver to the authorized dealer of Irancell.0 to connect to internet and do not support WAP 2.0 Proxy: handsets which are WAP 1.

2 Definitions and abbreviation 2. you are required to ensure that your documents are sent to Irancell. and other media types (for example audio and video).1.3 MMSC Fundamental and concepts The SMS (Short Message Service) has become one of the most successful wireless data services.In case the signed registration form is not sent to Irancell. is the key driving force for initiating and developing 2. Furthermore. i. The form is completely filled in and signed.e.1. you are no longer limited to 160 characters and can easily send a long text in one message.1. 320 Rials per message. What's MMS tariff? MMS tariffs are set to be very cost-effective and it will be calculated based on the number of the sent messages.The MMS (Multimedia Messaging Service) is viewed as a non-real-time delivery system. Prime examples include traditional email available on the Internet and wireless messaging systems such as paging or SMS. Irancell subscribers can send an MMS directly to the receiver's email address.1. These services provide a store-and-forward usage paradigm and it is expected that the MMS will be able to interoperate with such systems. . as long as the size of each message including pictures. 2. The MMS is a complete terminal-to-terminal solution for the personal multimedia mobile communication.9. Therefore. irrespective of the volume or type of the message.5G/3G (the 3rd Generation) data services and has shown its great prospects in the message communication service market. your application will not be registered in the system. Sending a Long Message through MMS By using Long Message option in MMS. The MMS. The required forms and documents are sent to Irancell via authorized dealers or post office. Please Remember MMS will be activated for your line in case: 1. MMSC will send the URL to B# (using SMSC) and then B# will download the uploaded file via mentioned URL.9. the new owner should request for activation of the MMS. audio files or texts is less than 300 kb it is considered as one message and the tariff for sending such messages will be IRR 320. with the development of technologies and increasing demands. In other words. you can send MMS to other Irancell subscribers. Sending MMS to subscribers of other networks is not possible as long as the said networks are not MMS enabled. images.VAS FO(value Added Service Front Office) 175 Two Important Points: . • If the ownership of the SIM card changes. pure text information can no longer meet people's requirements.9. Upon activation of MMS. This service is exactly using GPRS coverage to send/receive MMS. Submitting MMS activation forms and documents is free of charge! 4. MMS registration and activation process is free of charge! 2. © 2015 Enter your company name . a web address will be sent to the receiving handset along with a password so that the receiver can see the message via internet. A# will upload a file in MMSC Portal.Sending and receiving the MMS activation form shall be free for all subscribers (whether old or new). And the system can be used as a universal platform for various mobile applications and services.1.1 Service introduction Delivers messages composed of text. 2. However. Long Message tariffs are equals to the tariffs determined for MMS. 3. as the evolution of the SMS and EMS (Enhanced Message Service). This is comparable to many messaging systems in use today. If the receiving handset is not MMS compatible.1. People are seeking a kind of new experience of rich and colorful multimedia information.

Prime examples include traditional email available on the Internet and wireless messaging systems such as paging or SMS. MMS Classification From the view of communication contents The MMS provides multiple communication message contents. It greatly increases the communication modes and promotes the development of the mobile Internet. videos. application-to-terminal. and Email-to-terminal. including images. text and their combinations. including terminal-to-terminal. the users can communicate with other people or other VASP through various formats. The MMS (Multimedia Messaging Service) is viewed as a non-real-time delivery system. Through the MMS system. From the view of communication method The MMS covers various communication modes. And the system can be used as a universal platform for various mobile applications and services. audios. terminal-to-Email.176 Value Added Services Through the MMS system. This is comparable to many messaging systems in use today. MM Content Classes © 2015 Enter your company name . These services provide a store-and-forward usage paradigm and it is expected that the MMS will be able to interoperate with such systems. The MMS is a complete terminal-to-terminal solution for the personal multimedia mobile communication. the users can communicate with other people or other VASP through various formats. terminal-to-application.

HTML. "+18005551212") or e-mail addresses (e.VAS FO(value Added Service Front Office) 177 MMS is based on common Internet technologies currently supported on a variety of content types which would include plain text.g.. MMS addresses can be either phone numbers (e. HTTP Push or WAP Push. MMS Application Scenes © 2015 Enter your company name . Upon reception of the MMS message. audio in a variety of formats including AMR. MPEG4 and pictures as GIF. address. PNG. The following table shows the detail information of MMS supporting media types. The initial submission by an MMS client to the home MMSC (MMS Center) is accomplished using HTTP with specialized commands and encodings which are defined in a technical standard specified by OMA (Open Mobile Alliance). and send an MMS message to one or more recipients.g. "yourname@yourdomain. MMS Characteristic The MMS data flow starts with a subscriber using an MMS client on the mobile phone to compose.. MP3. the recipient MMSC sends a notification to the recipient's mobile phone using either an SMS notification.com"). JPEG.

Web proxies and relay MTAs (Mail Transfer Agents).178 Value Added Services Comparing with basic text messages. The message transfer services provide the means to © 2015 Enter your company name . MMS can provide subscriber with a much better messaging to send a greetings card or photograph. Some examples of MMS services : Taking a snapshot via a camera phone and sending to a friend Receiving cartoon strips Composing your own animated picture messages and sending to friends Sending audio files Sending pictures & audio files with simultaneous playback Advertising Music download & play Storing pictures to an on line album Remote surveillance The WAP Proxy (WAP Gateway) are widely used in the Internet: examples include MMS proxies.

the proxy thus allows for the optimization of TCP over the wireless network. the MMS User Agent (MMS Client) establishes a TCP connection to the WAP Proxy. This structure includes a few items that need to be described. The WAP Gateway provides standard WAP services needed to implement MMS in the original WAP architecture. © 2015 Enter your company name . OTA security.x architecture. The TCP connection between the MMS User Agent and the WAP Proxy employs the features and characteristics recommended for Wireless Profiled TCP. Employing such proxies results in a split-TCP connection with the proxy as the intermediary. WAP: Wireless Application Protocol WSP: Wireless Session Protocol The relationship between the MMS Client and MMS Relay is use of the WAP 1. The Proxy Application will subsequently retrieve inbound data from either connection and send that data out through the other connection. WAP PUSH services. This structure includes a few items that need to be described.VAS FO(value Added Service Front Office) 179 transfer asynchronous multimedia messages such as email or instant messages. The above figure also shows a payload that is carried by WSP and HTTP. This payload represents the MMS application layer PDUs. and then transit over HTTP from the WAP Gateway to the MMS Relay. these include: WSP invocation of HTTP methods. in this case the messages that transit between the two components are normally transferred using a wireless transport such as WSP between the MMS Client and the WAP Gateway. and Capability Negotiations (UAProf). MMS UI: The operation interface of MMS service in the MMS Client. The MMS Relay is the network entity that interacts with the user mailbox and is responsible for initiating the notification process to the MMS Client. It is expected that this data will be transported in its entirety between the MMS Relay and the User’s Terminal. and a Proxy Application (on the WAP Proxy) would then establish a separate TCP connection from the WAP Proxy to the MMS Relay/Server.

2. and a gateway is only needed for push functionality.1.4 MMSC system structure HUAWEI MMSC System Networking © 2015 Enter your company name .9. The MMS application layer is the same in the different architectural configurations. the differences are contained in the two transport stacks.180 Value Added Services The relationship between the MMS Client and MMS Relay is use of the WAP 2. the WSP based protocol stack and the HTTP based protocol stack. i.0 HTTP architecture.1.e. This architectural is used HTTP to carry MMS PDUs directly between the MMS Client and the MMS Relay..

It stores and processes MMs. VASP The Value-Added Service Provider (VASP) provides abundant value-added services through the Application Program Interface (API) of the MMSC. and communicates with the MMSC through HTTP. including MM reception. distribution. WAPGW The WAPGW is a gateway through which mobile terminals access the MMSC. authentication. It is the kernel component of the MMS system. © 2015 Enter your company name . It implements the conversion from Wireless Session Protocol (WSP) to Hypertext Transfer Protocol (HTTP). mainly supporting the basic functions of the MMS. It is responsible for transferring MMs between different MMSCs. MMSC The MMSC consists of MMS Relay and MMS Server.VAS FO(value Added Service Front Office) 181 The following introduces the main functional entities of HUAWEI MMSC system. It generates CDRs. and reporting.

MMSC is integrated with the user database. MM3: The interface between the MMS Relay/Server and external (legacy) messaging systems. It also adopts SMTP protocol for communication. so MM1 interface can be regarded as an interface between MMSC and WAPGW. the direct physical communication interface does not exist between MMSC and UA. At present. In fact. It is an interface between MMSC and the traditional messaging systems such as Email Server and Fax Server. MM6: The interface between the MMS Relay/Server and the MMS User Databases. MM7: The interface between the MMS Relay/Server and MMS VAS Applications. that is. used to enable the message sending and receiving between different MMS systems. and is the communication interface between MMS Relay and MMS Server complying with Huawei internal protocols. and adopts HTTP1. an electronic mail protocol used to transfer email between hosts) for communication. MM6 interface is a database interface. MMS Relay and MMS Server jointly implement the kernel functions of MMS.1 or SOAP (Simple Object Access © 2015 Enter your company name . MM3 interface adopts SMTP protocol (Simple Mail Transfer Protocol. The MM1 interface adopts HTTP protocol for communication. It is an internal interface of MMSC. It is a VAS application interface. It is an interface between MMSC and UA (User Agent). MM4: The interface between the MMS Relay/Server and another MMS Relay/Server that is within another MMSE.182 Value Added Services MM1: The interface between the MMS User Agent and the MMS Relay/Server. It is an interface between the local MMSC and a remote MMSC. It is an interface between MMSC and the user database. The messages of MM1 interface include: MM2: The interface between the MMS Relay and the MMS Server. The messages of MM4 interface include: MM5: The interface between the MMS Relay/Server and the Home Location Register (HLR).

Through this interface. distributed environment. The interface between MMSC and MDSP: It adopts SMAP protocol (Service Management Access Protocol) for communication. MMSC obtains service subscription information. DSMP Interface: The interface between the MMS Relay/Server and the DSMP (Data Service Management Platform) system. To provide multiple subscriber services. Through this interface. The interface between MMSC and SMC: It adopts SMPP protocol (Short Message Peer to Peer) for communication. The messages of MM7 interface include: MM8: The interface between the MMS Relay/Server and the post-processing system. short message notifications can be sent to subscribers in some service flows. MMSC can search for routes through the MNP Server. Through this interface. CDRs are transferred from MMSC to the billing system. MNP Server Interface: The interface between the MMS Relay/Server and the MNP (Mobile Number Portability) Server . © 2015 Enter your company name . It is an interface between MMSC and the billing system. and a convention for representing remote procedure calls and responses. It is an XML based protocol that consists of three parts: an envelope that defines a framework for describing what is in a message and how to process it. The interface between MMSC and MNP Server (Mobile Number Portability): It adopts RTQP protocol (Real-Time Query Protocol) for communication. NMS can monitor and manage MMSC equipment.VAS FO(value Added Service Front Office) 183 Protocol) for communication. this interface should provide an open and standard API interface to various SPs for secondary development. NMS Interface: The interface between the MMS Relay/Server and the NMS system. SOAP is a lightweight protocol for exchange of structured and typed information in a decentralized. and it adopts FTP protocol for communication. and implements authentication and charging. SMSC Interface: The interface between the the MMS Relay/Server and the SMSC system. a set of encoding rules for expressing instances of applicationdefined data types. The interface between MMSC and NMS (Network Management System): It uses SNMP protocol (Simple Network Management Protocol) for communication. Through this interface. Through this interface.

1.5 MMSC Signaling flow © 2015 Enter your company name . different interface protocols are used subject to the actual objects. For the external communication. Through different interfaces. the MMSC can communicates with external devices. 2.9.184 Value Added Services The system Interfaces of HUAWEI MMSC are divided into two types: internal interfaces and external interfaces: For the internal communication. the communication between the MMS Server and the MMS Relay is achieved through the MM2 interface based on the internal protocol.1.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 185 .

2 hours by default) when it is turned off. upon reception of the MM. E: The recipient MMSC sends a delivery report. and will also reserve a copy of this MM on MMSC.186 Value Added Services Explanation to steps: A: The originator terminal submits an MM. F: The recipient terminal sends a read report. MMSC will forward this MM to LSS. © 2015 Enter your company name . MMSC will send a Push notification to the recipient by short message. or not an MMS terminal. D: The recipient terminal retrieves the MM. B: The originator MMSC forwards the MM. Description of the Service Flow: If the originator MMS terminal sends an MM to the recipient MMS terminal. in conversation. C: The recipient MMSC sends a notifying short message. the recipient MMS terminal will automatically connect to MMSC to retrieve this MM if it is in the normal state. The recipient terminal might fail to retrieve the MM within the response time specified in the system (configurable. not in the service area. Upon reception of the Push notification. In that case.

VAS FO(value Added Service Front Office) 187 There are two types of retrieval method: Immediate Retrieval: When receiving the notification message. Description of the messages: © 2015 Enter your company name . the recipient terminal retrieves MM immediately. Deferred Retrieval: After receiving the notification message. the recipient terminal retrieves MM at userdefined time.

PDU Format: The read report adopting PDU format is sent by WAPGW PPG or SMSC. it only automatically shields the delivery report request and read report request to the MM. At present. The MMSC only supports read report in ordinary MM mode. Same as the processing method of ordinary MM.188 Value Added Services There are two types of RR: MM Format: The read report adopting MM format is sent as same as normal MM. © 2015 Enter your company name .

1 Monitoring & Generating KPIs in FACTS 2.2.1.2 Primary trouble shouting 2.9.2.1 MMSC © 2015 Enter your company name 189 .VAS FO(value Added Service Front Office) 2.1.1.9.1.9.

incident should be raise in critical level otherwise high incident is enough.1.1.9.MMS is down too Case Study2) If we have drop in MMS it affects MNS too.2 Generating KPIs in FACTS & Probable Scenarios Case Study1) If GPRS is down.190 Value Added Services P_rej P_MO_succ If we have increase in p_rej so we will have drop in P_MO_SUCC 2. Case Study 4) As you see we have some abnormal behavior on TW_MMSC graph. Would you please inform us if it’s necessary to raise an incident in this regard.2. Case Study 3) if MT-GET-ATT & MO-SUB are down in both TE and TW MMSC graph . © 2015 Enter your company name .

VAS FO(value Added Service Front Office)

191

Solution:There is no need to raise an incident because this is related to AO traffic.
Today MNS testbed connect to TW MMSC and do some tests which lead to some graph abnormal.
In fact, there is no any impact on service.
Case Study 5)

© 2015 Enter your company name

192

Value Added Services

Solution: This drop is related to some subscribers sending MMs failed at the related time and the
related subscribers do not register MMS service.
From the below logs, the subscriber 989399498391 sent a lot of MMs to many B number, but this
number does not exist in MMSC database.
You
know
he
formulas
are
P_MO_SUCC=MO_SBM/MO_ATT,
P_AO_SUCC=AO_SBM/
AO_ATT,P_EO_SUCC=EO_SBM/EO_ATT.
For the value MMSCREJMSGNUM, the formula is MMSCREJMSGNUM=(MO_ATT-MO_SBM)
+(AO_ATT-AO_SBM)+(EO_ATT-EO_SBM).
For the value P_REJ, the formula is P_REJ=MMSCREJMSGNUM/(MO_SBM+AO_SBM+EO_SBM).
Because there are no AO and EO traffic on TW MMSC, the formulas are simplified to
MMSCREJMSGNUM=MO_ATT-MO_SBM and P_REJ=MMSCREJMSGNUM/MO_SBM.
Also this issue is related to the status code 6001(Invalid Recipient) and 6003(Not registered).
Please be informed the value is normal now and i will resolve this incident.
Case Study 6) Please assign INC-211584 to team with Medium Level.

© 2015 Enter your company name

VAS FO(value Added Service Front Office)

193

Solution:
1.
As we already mentioned many times, MMSC P_MO_SUCC rate is related to customer behavior.
IT can be either invalid or unregistered number. (refer to the attachments)
2.
For such case, please always raise a low level incident. If the success rate has drop very much
(success rate around 10%), then it may MMSC issue and please call us to check.
3.
For P_Rej, again we mentioned the formula and said that this formula is not correct and better to
be ignored. (P_REJ=MMSCREJMSGNUM/(MO_SBM+AO_SBM+EO_SBM)
Because we had rejections for invalid/unregister numbers at that time. Also refer to the attached mail:
103
6001
144
6003
This issue is related to the status code 6003(Not Register) and 6001(Invalid Receipt). Now the value is
normal, i will resolve this incident.
If the similar issue happen again, please raise a fresh incident for us.
The
formulas
are
P_MO_SUCC=MO_SBM/MO_ATT,
P_AO_SUCC=AO_SBM/
AO_ATT,P_EO_SUCC=EO_SBM/EO_ATT.
For the value MMSCREJMSGNUM, the formula is MMSCREJMSGNUM=(MO_ATT-MO_SBM)
+(AO_ATT-AO_SBM)+(EO_ATT-EO_SBM).
For the value P_REJ, the formula is P_REJ=MMSCREJMSGNUM/(MO_SBM+AO_SBM+EO_SBM).
Case Study 7) Would you please check below graph urgently, As you see our P_MO_SUCCESS graph
doesn’t have problem but about TW_MMSC_AO AT , AT_DLV & P_AT_DLV is zero for a while , would
you please inform us if we need to raise an incident or not ,And kindly let us know the main reason of
this issue.

© 2015 Enter your company name

194

Value Added Services

Solution: Now we have some expired MMs which should be transferred to MMBOX. But the related
numbers' mailbox are full and failed to save to their MMBOX.

2.1.9.2.2 Team's principle

Based on some regular evidence which follows in each team
2.1.9.2.3 maintenance

2.1.9.3

Problems

© 2015 Enter your company name

VAS FO(value Added Service Front Office)

2.1.9.4

Suggestions

© 2015 Enter your company name

195

196

Value Added Services

2.1.10 Mediation
This node will collect all CDR/EDR from all other Nodes in Network (Upstream) mostly using FTP
protocol and then prepare them to be used for some other Downstream like as Moneta, Marketing,
Business, Astellia, Archive, EDW, Interconnect and …
For example, RA will compare the IN CDRs with SMSC CDRs to find differences.

2.1.10.1 Introduction & Technical details

2.1.10.1.1 Service introduction

Amid intensive competition in the telecom market, operators are faced with the challenge of introducing
new network equipment efficiently and launching attractive services within a short time to market for
market share expansion.
Operators also face the challenge of processing data accurately in time with end-to-end audit to prevent
possible revenue leakage due to enormous network traffic usage.
The mediation system plays a very important role in these scenarios as a revenue intake, adapting to
various network elements (NEs), collecting and processing network traffic data, and transferring
converted data in appropriate formats to downstream BSS/OSS.
The Mediation is a convergent platform for managing call detail records (CDRs) between complex
network infrastructure and BSS/OSS, facilitating the acquisition, validation, normalization, and
transportation of CDRs, with the capability of adapting to various NEs and BSSs/OSSs from all vendors.
Mediation is process of formatting and decoding binary files from switch to understandable values
adopted for certain billing system. For example you need one kind of Mediation module for connection
Nokia switch and Single view billing system, and another to connect Ericsson switch and BSCS billing
system. Also mediation modules are different for different service, for example mediation of voice must to
have big accuracy because there are expensive roaming and international call, until mediation of data do
not need so much functionality.
Good Mediation module has lot of useful attributes,
1. Filtering, Filtering is very pragmatic skill in well designed telecom system on mediation level because

© 2015 Enter your company name

VAS FO(value Added Service Front Office) 197 than is no need for involving billing system and fulfill with trash 2. checking on mediation level are some record produced twice or more time form network switch. Process and send output to downstream. Applications & Benefits The Huawei Mediation was successfully implemented by more than 50 operators including Telfort and MTN. CDR or Call Detail Record is common abbreviation in telecommunication system that refers to the record with info about some call. One Telco operator in country with several millions people has only one switch. and capable of extending to future environments and services. vendor-independence. Reducing time-to-market and customization costs for new service launch. Call Detail Record (CDR) is the computer record produced by a telephone exchange containing details of a call that passed through it. CDR generator produce often txt file with data of event. No impact on the current network and BSS/OSS when migrating from the legacy system. A party The number receiving the call (B number). Switch is very complex mechanism. communication channel. processing more than 16 million CDRs per hour with one single ATAE board (2 CPUs 4G memory) and being scalable from 50. All that facts are described here. In older telecom billing systems testers must create them manually. A Call Detail/Data Record contains at a minimum the following fields: The number making the call (A number). between A party and B party. international is Type. very large diapason of decoding compatibilities. Advanced mediation modules have sophisticated functions like auditing. 3. voice call. In telecommunications systems switch is mechanism which established connection. Ericsson etc. data. B party Date when the call started (date and time) How long the call was (duration in second od volume in KB) Call Type and Sub Type(0-Voice. sms. High performance and availability. For fast work automatically creation of CDR-s is possible from software device well known CDR generator. Before we explain and define CDR Generator we will define CDR or EDR. Telecom switch sends CDRs to billing systems on example for every 15 minutes. So input files on mediation level are binary records produces from switch side.000 subscribers up to hundreds of millions. 4. Motorola. easy to integrate with any legacy system. A-SMS etc). Enabling revenue assurance through end-to-end audit. time of starting call. serving over 400 million subscribers. Aggregation of log calls. as a productized platform with full support for multi-node high-availability architecture. and output is call detail records in TXT or CSV file designed for further processing. EDR is abbreviation of Event data record. error analyzer. Here we will better define one more term. to speed up new network deployment and service launch and reduce cost. For example. CDR generator for development or testing purpose substitutes the switch. Graphical flow configuration and flexible rule engine. Sometimes mediation module need to aggregate long calls of 1 hour duration from 4-5 CDRs in only one record and after that send them to rating level. report creation. some customer is activated and event is created in EDR. Features of Mediation Service Network-independence. because in development and testing purpose sometimes you cannot get data from switch and/or mediation module. For example. and is produced from little number of vendors: Siemens. Duplication mean. duration. It is the automated equivalent of the paper toll tickets that were written and timed by operators for long distance calls in a manual telephone exchange. Conclusions: Mediation Collect the CDRs from Upstream. fax.volume of date atc. © 2015 Enter your company name . MSISDN. from fix to mobile is Sub Type And lot of other information not necessarily required for billing the call may be included and this format is different from vendor to vendor of switch.

1. Mediation uses special powerful software tool (MICE) to control all business rules and logics in MTNI network. Mediation supports several type of CDR such as ASN. 2.198 Value Added Services Mediation is system to process CDRs. Mediation collects processes and uploads/distributes CDRS.1. SFTP protocols to download and upload CDRs from/to upstream and downstream systems.2 Definitions and abbreviation © 2015 Enter your company name .1. Mediation can convert records and calculate the values in records.10. ASCII. Mediation supports FTP.

10. Actually in downstream we have a view from information which is needful for us as a customer.1.3 Mediation Fundamental and concepts Upstream can be in TXT or BIN format. but downstream is TXT format.VAS FO(value Added Service Front Office) 199 2.1. so we can say its filtered document and we see part of information (just what is important for us) © 2015 Enter your company name .

Sensage = EDS © 2015 Enter your company name . MSC (bin) – CCN (prepaid) =ability (postpaid) CCN---E/// Despite of CCN server which they should send CDRs to Mediation by themselves in other services Mediation Intercepted and took CDRs from related Servers.200 Value Added Services Each service has one CDR in MSC side (in binary format) We can calculate the number of post paid subscribers based on above information.

4 Mediation system structure RAW CDRs (UP Stream) RAW CDRs (Down Stream) © 2015 Enter your company name 201 .1.10.VAS FO(value Added Service Front Office) 2.1.

202 Value Added Services © 2015 Enter your company name .

CCN07.Vitrin.CCN20_hz Voice. CCN11.HomeZone Voice.CCN07_hz.CMN CCN06. With this information you can guess who is responsible for each case (primary troubleshooting) Mediation Servers Mthe 101 Mthe 102 Mthe 103 Mthe 104 Mthe 201 Mthe 202 Mthe 203 Mthe 204 Mthe 205 © 2015 Enter your company name IN COMING = CCN IN COMING = Core Out COMING = CCN CCN02.CCN20. CCN14 . IN Coming & Out Going : Use below table for have a better vision on Mediation Servers.CCN08_hz. CCN13_hz .CCN03_hz VSMS.HomeZone GPRS (PS) .1.CCN06_hz.1. CCN17.CCN11_hz.CCN19_hz CCN13.VAS FO(value Added Service Front Office) 203 2. CCN14_hz.10.CCN17_hz CCN08 .CCN02_hz.1.5 Mediation Signaling flow Mediation CDR processing flow 2.2 Primary trouble shouting Mediation Servers.CCN03.CCN19.HomeZone Voice.10.

RBT GPRS.MNS.SMS GPRS.SDP. © 2015 Enter your company name ..1.MNS SMS. Voice.CCN35 GPRS.CCN24 Mthe601 Mthe602 CCN33.SMS.RSMS (RCS).CCN15.CMN.R TC.CCN30 CCN31.GFXX.VSM.GFXX.CCN25 Mthe604 Mthe605 Mthw203 Mthw205 Mthw301 Mthw302 Mthw403 CCN28.SMS SMS.Vitrin.CCN18.LBS.GFXX.CCN26 Mthw502 CCN29.HomeZone 2. CCN36 .10.CCN09 .GFXX.RMMS (RCS).SMS.VOICE MMS. RBT GPRS.SDP.Co mpositeDA GFXX.SDP GPRS.Composi teDA.CM N MMS.CCN34 CCN32.GFXX.SMS.SMS.GFXX.SDP.WIMAX.VSMS.GFXX. Mthe 503 CCN04.2.HomeZon e.1.LBS.1 Total OG CCN-CDRs per Service As you see in below graph we have CCN_CDRs per service (Like Wimax.VSMS.MNS GPRS.MVPN.SMS.SDP.204 Value Added Services Mthe 301 Mthe 302 Mthe 401 Mthe 402 CCN21 CCN22 Mthe 403 Mthe 404 CCN10 CCN27 Mthe 405 Mthe 501 Mthe 502 CCN01.1 Monitoring & Generating KPIs in FACTS 2.GPRS.SMS.VITRI N SMS.2. CCN16.GFXX.VITRIN Voice.CCN38 Mthe603 CCN12.1.10.GPRS.Vitrin.MNS.MMS.CompositeDA GPRS. Mthe 504 CCN23. CCN37.LBS.SMS.SMS.Vitrin &.Voice.CCN05.) in case we had drop on we should assign it to relative team ..

© 2015 Enter your company name .10.1. we should check Mediation side and in case there wasn't issue in our side we assign it to Core team .1.2.VAS FO(value Added Service Front Office) 205 2.2 Mediation IC from GPRS We have incoming CDRs from GPRS and in case we had drop on it .

1.10.206 Value Added Services 2. We have incoming CDRs to Mediation Servers and in case we had drop on it . we should check Mediation side and in case there wasn't issue in our side we assign it to Core team . © 2015 Enter your company name .2.3 Mediation IC from CCN We have two different incoming to Mediation Side.1.

we should check Mediation side and in case there wasn't issue in our side we assign it to E/// team . © 2015 Enter your company name .VAS FO(value Added Service Front Office) 207 We have incoming CDRs from CCN (E///) to Mediation Servers and in case we had drop on it .

1. © 2015 Enter your company name .2.1. 2) Please don't care Exception graphs (Red graphs).208 Value Added Services 2.4 Generating KPIs in FACTS & Probable Scenarios 1) We have about 2 hours delay in updating graphs.10.

© 2015 Enter your company name . just send an Email and inform BO 4) If one server was down and you haven't heard any response from BO please raise an INC(Low).VAS FO(value Added Service Front Office) 209 3) If one graph increased and after that it rectified there is no need to raise an INC .

Disk Utilization: Process up and down: © 2015 Enter your company name .210 Value Added Services 5) In case we faced App Manager notification we should inform BO and based on their guide we should raise INC.

this CCN use for test purpose.VAS FO(value Added Service Front Office) 6) Why CCN03 is Zero CCN03 is not live. © 2015 Enter your company name 211 . why we had Records on CCN03 before 2014-06-05 12:00.

For example if we know which CCN is related to which Incoming graph we won't waste time for sending more snapshots which can make BO confused.10.3 Problems 2.In night shifts please contact with BO just for urgent issue.4 Suggestions For an optimized Monitoring we need more information about CCN's path & Mediation In comings and Out going direction.3 maintenance 2.10.1.1.In work hours don't interfere in Mail's Loop (it makes difficulty for BO to follow last one) 2)To prevent from any mistakes in follow up and being sure who is responsible for the case If Mediation Side had a problem please check with BO (call or Mail without Customers in loop) at First! After their feedback you can assign it to relative Team.10.2. © 2015 Enter your company name .1. .1.212 Value Added Services 2. 3) We don't raise high INC for Mediation team( As i Know) 2.2 Team's principle 1) Because of high workload in Mediation Node please consider below issue .2.10.

1.VAS FO(value Added Service Front Office) 213 2. © 2015 Enter your company name .11 IVR(Interactive Voice Response) By using Irancell’s IVR system and USSD codes you can activate. deactivate services and manage your account by entering simple codes consisting of a few numbers in a certain order. This service is completely free of charge.

VMS. © 2015 Enter your company name .214 Value Added Services For More information please find Irancell Website 2.1. Active/De-active Tarrif. send GPRS/MMS setting to them or etc… There are many request is handled by IVR for instance sending MMS GPRS or MMS setting to subscribers or changing tarrif plan One of them is IPCC .1 Introduction & Technical details When subscribers call 700 or 723 to distribution their command such as connecting to Call Center via IPCC.11.

Ships arrival or aircraft arrival schedule. high capital expenditure and high maintenance cost. IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition. Telesales. IVR technology is also being introduced into automobile systems for hands-free operation. is a phone technology that allows a computer to detect voice and touch tones using a normal phone call to automate interaction with telephone callers. The terms. audio and mobile phone systems. a dedicated internet access allows for strong connectivity to customer's databases or webpages located anywhere in the world. IVR applications were created and deployed on expensive platforms that require complex back end integration . is sometimes used as well What is Interactive Voice Response System (IVR)? IVR . On the other end. Instead of hosting the IVR at the customer's location.VAS FO(value Added Service Front Office) 215 2.1 Service introduction Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. toll free applications. Customer Contact center . With up to 1000 direct numbers available on each ISDN line. after which they can service their own inquiries by following the IVR dialogue.short for Interactive Voice Response. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions.1. we are now able to offer Hosted IVRs at a fraction of the cost and maintenance of owning one. [citation needed] The term voice response unit (VRU). our hosted IVR is located in a reliable data center with digital ISDN E1 (30 channels) telephone lines and dedicated internet access. premium service applications Hosted Interactive Voice Response System (IVR) Traditionally. Most people are familiar with IVR applications.1. however. whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu. even a basic automated attendant. In telecommunications. flight schedules. Current deployment in automobiles revolves around satellite navigation. IVR systems deployed in the network are sized to handle large call volumes.11. Package Tracking. These systems include : Information retrieval eg billing and product information. The ISDN lines allow for sharing of telephone circuits amongst customers to enjoy the full features of the digital telephone lines without paying for it. are distinct and mean different things to traditional telecommunications professionals. Telephone Survey. and movie show times from any telephone. many different applications for different purposes may be shared on the same line. These applications allow users to retrieve information such as bank balances. It's common in industries that have recently entered the telecommunications industry to refer to an automated attendant as an IVR. With the reliable IP connection of the internet. © 2015 Enter your company name .

216 Value Added Services When a caller for Customer A is received. information may be retrieved from any database or web server via the internet.2 Definitions and abbreviation IVR: Interactive Voice Response DTMF: Dual-tone multi-frequency VRU: voice response unit ISDN: Integrated Services Digital Network PBX: private branch exchange TSU: tecnomen signaling unit © 2015 Enter your company name . Once the necessary information is retrieved.1.11. this information is played back to the caller. In this manner. 2. the IVR may be prompted to retrieve data from Customer A's database via the internet.1.

even to a Voice over IP terminal. Those actions can be for example to switch to a different Voice Menu or to another Call Handler like a Voice Mailbox or any other Call Handler. the call can be transfered to a certain extension via the PBX or with TERAVoice internal bridging. Some of them is like bellow: 700 short code that divided to 2 short codes in core side we have 130 for postpaid and 140 for prepaid subscribers.1. but often result in problems when trying to implement a certain IVR behavior. Depending on buttons pressed by the caller or configurable timeouts.VAS FO(value Added Service Front Office) 217 AS: asymmetric leaves MSS: Mobile Satellite Services HTTP: Hypertext Transfer Protocol SCU: Standard Control Unit PCM: Pulse-code modulation ASR: automated speech recognition 2.1.3 IVR Fundamental and concepts With the builtin IVR Voice Menu Call Handler. When a postpaid subscriber call 700 he will receive the following services: 1-Balance Enquiry 2-Change language 3-MTN irancell Services 5-Customer registrations 7-Change postpaid tariff plan When a prepaid subscriber call 700 he will receive the bellow services: 1-Balance Enquiry 2-Change language 3-MTN irancell Services 4-Recharge 5-Customer registration © 2015 Enter your company name .11. This is often easier than graphical "IVR Builders" which seem to be so easy to use at first sight. IVR Functionality : IVR (interactive voice record) has specific short codes to receive some services. More complex IVR applications can be implemented with simple IVR scripts which allow other tasks like database access or other automation tasks. certain actions can be performed. many types of IVR solutions can be implemented with ease.

Each of them has 2CPC and 6IOP © 2015 Enter your company name .218 Value Added Services 7-Change prepaid tariff plan In both of them if you press 0 your call transferred to the operators 707 short code is for MTN irancell wimax service center.4.3. 714 short code is for MTN irancell international roaming service.6 (also IVR2 that is testbed) IVR System components: • 2 system servers • 2 application servers • 2 TSU(tecnomen signaling unit). IVR Connectivity: There are 4 IVRs: IVR1.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 219 .

1.11.1.220 Value Added Services 2.4 IVR system structure System Elements and Interaction: © 2015 Enter your company name .

VAS FO(value Added Service Front Office) IVR Topology: © 2015 Enter your company name 221 .

222 Value Added Services TSU Topology: © 2015 Enter your company name .

1.11.1.VAS FO(value Added Service Front Office) 2.2 Primary trouble shouting © 2015 Enter your company name 223 .5 IVR Signaling flow 2.11.1.

11.1.224 Value Added Services 2.2.1 Monitoring & Generating KPIs in FACTS © 2015 Enter your company name .

VAS FO(value Added Service Front Office) 2.1 IVR Trunks © 2015 Enter your company name 225 .1.1.2.11.

226 Value Added Services 2.2 IVR Merged nodes 2.3 Generating KPIs in FACTS & Probable Scenarios 1) If IVR Service has a problem we will have problem on IPCC(call center) with a hight possibility 2) Problem in calling to 714 IVR( INC-249736) the calls to 714 are successfully connected to IVR.1. Therefore it’s considered to be Core issue. Case Study 1) We can't connect to Call center when we use 700+0.1.1.2 Team's principle © 2015 Enter your company name . you can refer to bellow : in that case During week this was the second time that language file was not updated correctly. instead to connecting it to IPCC.1.After this prompt the calls get discontented with 3 short beeps.2.11.1.2. Case Study 2) 2.11. Solution: This issue is belong to ability team cause language file is not correctly updated . but as it impacts IVR and call center they decided to write script and check the status of the upload of Language and if it’s not uploaded. and it gets connected to call center(meaning.11. when you hear “call is being transferred to operator” ). it sends a notification via email to Huawei FO team.2. they check what’s the issue and resolved it.

11.1.1.VAS FO(value Added Service Front Office) 2.11.2.5 Suggestions © 2015 Enter your company name 227 .3 maintenance 2.1.11.4 Problems 2.2.2.

228 Value Added Services © 2015 Enter your company name .

What is next step that we will achieve in Iran? Comparing Iran’s situation with Huawei’s position in other countries. How to improve employee efficiency to reduce the cost? How to increase employee productivity? How to improve employee’s satisfaction and loyalty? More and more enterprise comes to realize the importance of workforce optimization. an enterprise can establish a customer-centered service system that integrates marketing.1. enterprises come to know that the customer relationship resource is their own most valuable treasure.1. Value Challenge: transfer from cost center to value center: Usually.12 IPCC(IP Call Center) A help and advice line that gives you immediate access to the MTN Irancell Customer Service team.AS we want to see the future and what we could achieve by improving in IPCC . According to the Top operator’s opinion. people think Contact Center is a necessary waste of money. etc. call center only provide voice access. Operation Challenge: high efficiency and low TCO About 70% of contact center cost is employee cost. but also generate value from this business. Just dial 700. service and customer relationship management to provide high quality services for customers and win customer satisfaction and loyalty. email and WEB. so that customers can communicate with enterprises conveniently.at first we want to talk a brief about IPCC’s architecture and different parts of it and after that we will explain about Iran’s situation and what we can to make a better IPCC .Despite of Iran’s position in IPCC nowadays most of countries integrate different channels such as voice.1 Service introduction Improve customer satisfaction and loyalty: Facing the increasingly fierce market competition. In the past.1. SMS/MMS. contact center should not only bring perfect brand experience to customer. Huawei IP Contact Center Architecture: © 2015 Enter your company name . sales.1. It seamlessly integrates different service flows inside enterprises. fax.VAS FO(value Added Service Front Office) 229 2.12. 2.1 Introduction & Technical details It is a node for dispatching call between Call Center agents. video. 2. Through the contact center.12.

which makes the best usage of agent resources. Web. etc. NGN. load-balance. Customer Oriented. service development kit. IVRMAP: Optimize the IVR process by analyzing the IVR track.000k. SAGE CTI & WFO: Genesys. PLMN. SMS. ActiveX control. customer-value based. Email. and simulate development environment CRM: Oracle/Siebel. Low TCO. 3G Network Multi-media Access Channel: Support Video. Unique Application Platform. Support PSTN. Broad-Narrow Band Integrated.The network contact center (NCC) supports multi-site contact center sharing resource. SCE: The SCE is a graphic automatic service programming environment. thus to reduce the call duration. high reliability carrier-class solution. Flexible Networking: Support multi-mode agent mode. to set their often used functions as the top menu. SAP. PC+Phone. The maximum BHCA reaches 8. Fax. Huawei IP Contact Center PortfolioeService SMS/USSD Self Service: Provide self service by SMS and USSD. Green Design. VERINT/Witness. MyIVR: Customer can define their individual IVR menu. NICE/IEX. © 2015 Enter your company name . user can design the service process easily by themselves. such as IP agent. SOHO agent. JTAPI. Abundant CTI Routing Strategies: Support multi-mode routing strategies: skill-based. and geographic redundancy Carrier-Class Equipment: High capability. have the usability of 99.999% Open for third-party: Support SCE. Rapid Service Deploy. and SLA based. VXML. Operation Management Optimization Huawei IP Contact Center PortfolioMultimedia Contact Center Platform (ACD/CTI) Universal Access Platform: Support integrated access for narrowband and broadband communication. Voice & Video Portal Voice & Video Self Service: Provide self service by interactive voice & video response. Voice.230 Value Added Services End2End Total Solution:All IP Architecture.

sms/MMS. scheduling and tracking tools to ensure you meet Customer interaction goals. Click-to-dial. and result evaluation. Escorted browsing. Multimedia Agent. improve outbound efficiency. response quickly. Quality Control Management: Ensures contact center staffs focus on the key performance indicators (KPIs) that will drive performance improvements. Huawei IP Contact Center Application Transfer From Cost Center to Value Center Maximum return on operator’s investment Its flexibility lets carrier raise not only the customer service system. but also the outsourcing system or IVR service system. E-Learning: Provide electronic management of archives. the customer’s basic information. When a call comes. Form sharing. customer information popup. such as call control. Screen POP-UP: When a call comes. help contact center staffs to improve their work skills. web chat. Bulletin & Memo: Provide internal communication between contact center staffs. video. all web based monitoring and SMS alarm. email. Monitoring & Recording: Simulate the real agent room. exams. system Judges the customer class via the caller number. Callback request. etc Segment Service: Provide different level of service for the different customer groups. tele sales. Workflow: Support whole course monitoring and management to guarantee the customer’s service request be Solved in time. Page marker synchronization. training plans.VAS FO(value Added Service Front Office) 231 WEB Contact Center: WEB Chat. sms chat) in one desktop. and provide consistent improvement. reduce repeat calls. TeleSales Outbound: Powerful predictive/preview/precontact outbound engine. Deliver unique and innovative solutions for a winning competitive advantage. © 2015 Enter your company name . offers voice &screen recording. helping the agent knowing the relative information quickly Multimedia Agent: Integrate multimedia channel (voice. Workforce Optimization Workforce Management: Provide leverage flexible forecasting. KBS & Search Engine: Provide web-based knowledge base and search engine application to improve agent work efficiency. Agent monitoring. Huawei IP Contact Center Portfolio Abundant Contact Center ApplicationAgent Framework: Provide the universal agent processing function. history call track are popped up on the Agent’s desktop. thus to improve agent efficiency and reduce the call duration. and provides differential services. TeleSales: Provide E2E campaign management. quality monitoring and online help. tele marketing. trainings. Report: Provide abundant contact center system report and service report.

More than 1800 sets of systems with more than 80. Africa.232 Value Added Services Huawei IPCC Solution Unique Value Footprint in contact center: more than 15 years experience Huawei entered the contact center field in 1993 and achieved No. such as China. widely applied to various regions. serving more than 1 billion subscribers © 2015 Enter your company name . Asian-Pacific.000 agents are running online. Latin America and CIS. 1 market share in China. Middle East.

German and Russian. resources-sharing function © 2015 Enter your company name . French. Distributed IP agent Phase I: 1000 Agents. NCC: Two centers provides load-balance. Spanish. Yoruba.VAS FO(value Added Service Front Office) 233 Customer Service & Marketing Promotion :Solution Case Study -MTN Nigeria Multimedia IP Contact Center Solution. English.Igbo. Hausa. 2009 Support the three major Nigerian Languages . 2300 IVR Channels Provide services to more than 26 million subscribers by May.

234 Value Added Services Outsourcing Solution Case Study -China Telecom in GuangZhou One physical contact center supports 100 virtual contact centers (VCC). inspect. manage report. Each VCC has its own access number. temporary service. agents etc. and can operate independently. Three types of outsourcing CC: service outsourcing. agent outsourcing. © 2015 Enter your company name .

Outsourcing Contact Center of China Telecom in Guangzhou Customers: International Hotel Group. etc. etc.VAS FO(value Added Service Front Office) 235 Case Study . Enterprises lower 50% cost by outsourcing the CC instead of setting up by themselves. get 15% increment at quality and operation efficiency. Service Handling. © 2015 Enter your company name . Bank of Guangdong Development. Market Investigation. Inbound Service: Consultation. Wyeth Medicine. Outbound Service: Telesales. Complaint. etc. Value Added Service Solution Case Study -Vodafone Turkeys Sharing the same platform to reduce OPEX 42%.

They did a great job together.2 Definitions and abbreviation UAP : Universal Access Platform CTI : Computer Telephony Integration CSP: Customer Service Platform CW :Call Wait LW: Longest Waiting Time DR : Disaster Recovery LA : Login Agents TCO: Total cost of ownership AA: available Agents WA: Withdraw Agents SL: Service Level CTI: computer telephony integration ACD: Automatic call distributor KPI: Key performance indicator NCC: network contact center VCC :virtual contact centers MGC : Media Gateway Controller (Call Server) MGW : Media Gateway M3UA: MTP Level 3 (MTP3) User Adaptation BICC: Bearer-Independent Call Control SIP: Session initiation protocol IP ICD: IP Integrated Contact Distribution ATAE: Advanced Telecommunications Application Environment OSS: Operating Support System OMU: Operation and Maintenance Unit 2.1.1.1.12.3 IPCC Fundamental and concepts © 2015 Enter your company name . fastest voicemail integrationin the wordwas its result! Now we can explain where we are in Iran with details with better view about what we want to do for being Compatible and receive better results. 2.1.236 Value Added Services Expansion on HuaweiuIVR to reduce CAPEX 18% Successful delivery within 6 weeks after PO issued by Vodafone.12.

VAS FO(value Added Service Front Office)

237

2.1.12.1.4 IPCC Call and IVR scenario

We have voice access from 2009 till now in Iran. (old MTNIrancell solution belongs to Lucent Alcatel)
Below numbers are used for mentioned tasks.
700 GSM Help Desk
707 Wimax Help Desk
729 Test
702 Reg (Registration)
711 Roaming (Hadj) Help Desk
714 Corporations Help Desk (Corp. Wimax, Corp Simcards, MVPN, and other Corp. issues)
723 SD (Service desk)
728 DHD (Just for dealer and some important customer)
When you call 700 at first it connect to core side and after that it comes to IVR side (Tecnoman
nowadays it is named Tecnotree)
In IVR side we have 4 options (Prepaid – English, Prepaid – Farsi, Postpaid – English, and Postpaid –
Farsi) These language files update every 24 hours in @bility side)

Except 728, other IVR Facilities and numbers have cost.

© 2015 Enter your company name

238

Value Added Services

When you call 700 and enter 0 it decreases like 1 minute talking cost from your account. When you call
IVR 700 > 0 you plugged in Core side and after that you connect to IPCC Actually when you call IPCC
it seems you call below numbers
Backend Numbers:
700: Prepaid – Farsi, 9377001,Prepaid – English, 9377002--Postpaid – Farsi, 9377003, Postpaid –
English, 9377004
707:Farsi, 9377005, English, 9377006
711: 9377006
714: 937141 8
728: 937728
723: 93723
729:9377291 9377292
Bill internal: When someone has a problem about his/her charging and billing he/she can call 700 and
they will transfer the call to Bill group.
2.1.12.1.5 IPCC Topology & Signaling flow

Signaling connection between Core and IPCC is M3UA.Voice connection between Core and IPCC is
BICC. Internal connection in IPCC is SIP.
IPCC Servers:
UAP (Universal Access Platform - including MGC for SIG and MGW for Media resources):
Using for preparation Media/Sig resources.
CTI (Computer Telephony Integration):Manage skill Queues and call distribution conditions, also
manage agent’s rights such as Break, Hold and so on.

© 2015 Enter your company name

VAS FO(value Added Service Front Office)

239

CSP (Customer Service Platform - including KBS, KMS, Telesales, IVR Flows, Inspection and
Appraisal, Service Management, Workflow, Bulletin and Memo, Call Reason, Complaint Handling, …)
Which is using for CRM and other functionality of IPCC except handling call and voices.
IPCC Traffic Online Monitoring: There are many parameters which help us to compare IPCC’s quality
Like CW, LW, LA, AA, WA, SL.

We explain some of important parameter in below sentences.
CW (Call Wait):
Shows us how many subscribers are in queue.
LW (Longest Waiting Time):
Shows us the highest waiting time that one customer still waiting in queue.
LA (Login Agents):
Shows us how many agents login to the system.
AA (available Agents):
Show us how many agents are free to answer calls.
WA (Withdraw Agents):
Shows us how many agents are in Break.
SL (Service Level):
One of the important parameter which shows quality of service is service level. There is a formula based
on waiting duration and number of incoming calls. This formula keeps private base on business customer
request.
Tips:When number of callers was more than agents (CW > AA), some of subscribers should wait for a
while, this time could not be more than 1 hour because it would be disconnect on Core side.Internal Pilot
(such as Billing) SL shows 0 in Dashboard Application, because they don’t have real traffic, and calls are
transferring from other pilots to them.
IPCC Integration with Other Parties: Call Center is using their own ticketing solution which is combined
with Concierge. Also IPCC is sending MSIDSNs+Agent_WorkID to Tecnotree Middleware. Also IPCC is
sending 700 traffic report daily to EDW via FTP and as well as users list to ITS Security daily basis.
IPCC Official Outbound Number: Call Center 09351000000, Service Desk 937723
ICD Application: (Customer Service Platform)

© 2015 Enter your company name

240

Value Added Services

Each call has a log (we called it SN) which saves much information about this conversation and the
result. All recorded files will be kept on IPCC Date base for about 6 month and after that AHS team
archive it for next 6 month.
Agent Center in other Cities: We have 4 call center in Irancell (TW 500 agents, TAB 200 agents, SHR
200 agents, MASH agents 200). Equipment in TW is using as main call center, and Shiraz and Tabriz
equipment just use as DR (Disaster Recovery). Mashhad doesn’t have any equipment, and we just
Agent center there. Call Distribution is random right now, but in future may it change to Localize (is
meaning calls from Tabriz connect to Tabriz agents and so on.)
2.1.12.2 Primary trouble shouting

2.1.12.2.1 Team's principle

2.1.12.2.2 maintenance

Enter topic text here.

© 2015 Enter your company name

VAS FO(value Added Service Front Office)

2.1.12.2.2.1 UAP8100 Introduction

2.1.12.2.2.2 CTI 3.4 Platform Introduction

2.1.12.2.2.3 Service Test

We check IPCC service with Calling 700 and enter 0 for connecting to operator
2.1.12.3 Problems

2.1.12.4 Suggestions

© 2015 Enter your company name

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242

Value Added Services

2.1.13 HSDP(Huawei Service Delivery Platform)

As far as you know HSDP is a new platform for delivering interactive service and is totally
different with vitrin .

© 2015 Enter your company name

advertisement campaign management.1 Introduction & Technical details Service delivery platforms (SDP) are operator solutions that provide a unified middle ground for the optimized exchange of services between users. assigning USSD. defining regulations for evaluation of the content according to the sender group. interactive SMS according to the list of questions.VAS FO(value Added Service Front Office) 243 Messaging SDP provides the subscribers with features such as: SMS sending schedule.13. recharging SMS sender/receiver. The authors describe different perspectives on SDPs and the business and technical influences that drive their evolution © 2015 Enter your company name . updating personal account details. sending on-net MMS at competitive price. integration with customer system using API.1. operators. fan club and implementing customers' loyalty plans. 2. sent SMS management portal. sending collect SMS to pre-defined groups. customer surveys and advertisement campaign management. providing prompt reports on information received by the subscribers. and service and content providers. customer relations plan. sending SMS with the name of the company.This service as providing services upon the request made by customers.

244 Value Added Services © 2015 Enter your company name .

1.13.VAS FO(value Added Service Front Office) 2.1 Service introduction © 2015 Enter your company name 245 .1.

246 Value Added Services 2.2 Definitions and abbreviation 3GPP: Third Generation Partnership Project B2B: Business to business BPEL: Business process execution language BSS: Base station subsystem CRM: Customer relationship management ESB: Enterprise service bus GUI: Graphical user interface IM: Instant messaging IMS: IP Multimedia Subsystem IN: Intelligent network IP: Internet protocol KPI: Key performance indicator MMS: Multimedia messaging service NMS: Network management system OMA: Open Mobile Alliance OSS: Operations support system QoS: Quality of service RDBMS: Relational database management system SDP: Service delivery platform SIP: Session initiation protocol SLA: Service level agreement SMS: Short message service SOA: Service-oriented architecture SOAP: Simple object access protocol WAP: Wireless application protocol SDP: Service delivery platforms API: application programming interface USSD: Unstructured Supplementary Service Data 2.1.13.1.1.1.3 HSDP Fundamental and concepts © 2015 Enter your company name .13.

partner portal etc Public capability: components shared among applications © 2015 Enter your company name .VAS FO(value Added Service Front Office) 247 1. end user portal. Telecom & internet Mash-up development 3. message routing and network traffic control. protocol translation. Configurable Templates Service management: Manages capability exposure. Provides APP IDE 2. Addresses:requirements of developer portal.

248 Value Added Services © 2015 Enter your company name .

13.1.1.2 Problems 2.3 Suggestions © 2015 Enter your company name 249 .13.4 HSDP system structure 2.1.1.13.5 HSDP Signaling flow 2.13.1.VAS FO(value Added Service Front Office) 2.1.

The required amount is transferred from the reseller’s account to the mobile user’s prepaid account. 5. Many operators see the efficiency of the prepaid process as strategically important. It allows operators to create a dense airtime distribution network that extends to distant rural areas. 7. SMS Recharge: The cost-effective way to recharge prepaid accounts. 6. subscribers recharge their prepaid accounts by making a payment to an airtime reseller. 3. In others.1 Introduction & Technical details In many mobile markets the prepaid subscriber segment is growing at up to 100% a year. 4.14. Bonus for Resellers: Automatic calculation of bonuses for resellers or groups of resellers based on sales. Micro topups can be sold alongside conventional vouchers in traditional outlets. Micro-prepaid increases the affordability of the prepaid service. This cash-based service is open to users without bank accounts or bank cards. with top-up values of less than USD 1.1. such as kiosks and corner shops.14. Reseller Interface: Enables the reseller to request a top-up for a prepaid subscriber using an SMS command. 2. or check the account. distribution and management of vouchers is eliminated and it is less expensive to implement and operate than solutions based on vouchers: only an SMS-capable mobile terminal is needed. © 2015 Enter your company name .1. as well as in many new points-ofsale. growth has steadied but prepaid subscribers still account for well over half of mobile users. No access to the Internet or ATM-machines is required. Administration Tool: A web-based tool that enables technical and business parameters to be managed. eRefill platform :The Nokia Siemens Networks eRefill platform has the following main functions: 1. With this solution. Reseller Web Interface: The optional Reseller Web Interface enables resellers to request top-ups via the Internet.Reducing the cost of prepaid Nokia Siemens Networks eRefill cuts the cost of the prepaid process. The costly printing. Balance Transfer: A new service allowing a prepaid subscriber to transfer money from his own to another user’s prepaid account. so the top-ups can be offered easily. Both the reseller and the subscriber receive an SMS confirming the transaction. eRefill elements eRefill Server: Stores the airtime resellers’ data and top-up history and manages the refill process.1 Service introduction Enabling micro-prepaid transactions Nokia Siemens Networks eRefill supports micro-prepaid. 2. Nokia Siemens Networks eRefill is a platform for a cost-effective prepaid service. request a report. The reseller sends the top-up request to the e-refill system via a short message (SMS). Extending prepaid availability Nokia Siemens Networks eRefill increases the availability of prepaid services. Reseller Java application: Enables resellers to request a top-up for a prepaid subscriber.14 Erefill 2.1. The need for such denominations is clear in many new growth markets where large numbers of potential subscribers come from the lower income bands. The solution’s simplicity opens up exciting prospects for operators in new growth markets and in some mature markets. increasing operator’s brand visibility. Minimal infrastructure for airtime resellers and convenient reseller management allows operators to benefit from extensive airtime distribution networks. with the Internet as another option. Nokia Siemens Networks eRefill saves up to 70% in the operator’s prepaid process. boosting growth in subscriber numbers and in their mobile spends. Enables operators to manage a few major distributors who create and maintain the distribution network.layer reseller structure where resellers can manage their own companies. Reseller Management: Allows a multi.1.250 Value Added Services 2.

Benefits of eRefill solution Eliminating vouchers saves top-up costs. Cash-based approach gives better access to new users. Innovative subscriber services. Product Sale Revoke: Allows customer care representatives to revoke the product sale transactions made by resellers by mistake.VAS FO(value Added Service Front Office) 251 Reseller Web Interface: Resellers can also request a top-up via the Internet. © 2015 Enter your company name . Enhanced Subscriber Bonus Fine Grain Access Control: Allows authorized CSP personnel to control user access to every piece of functionality supported by the application Move Retailer: Allows to change the Host Company with EMI. Micro-prepaid tariffs that attract the lower-spending segment. Customer Care GUI: Gives the operator’s personnel access to flexible process management. Increased operator brand visibility. Balance Transfer can be offered. Pay Bill: Allows resellers to pay their subscribers’ bills via RWGUI. Wide airtime distribution. Prepaid Interface: Connects the system with an external prepaid platform. 2.1. There is built-in support for Nokia Siemens Networks IN Prepaid.14. Reseller Margin Management: Allows monitoring of profitability of resellers’ business by checking reported sales margin on a given product group.2 Definitions and abbreviation Terms Prepaid IN supported service where the subscriber pays a certain sum in advance and the account is charged on. UCP or SMPP protocol. Product sale revokes are possible only within a predefined period of time after the transaction has been executed. etc. Messaging Interface: Connects the system with an external messaging platform and supports SMS Centers using CIMD2.line during the calls. A prepaid interface Generic API allows integration with other vendors’ prepaid systems.1. Low maintenance and logistics costs for the distribution network. SMS and from external systems (POS terminals. Network Management Interface: Allows integration with the Operations Support System.). Sales margins are calculated by eRefill based on discounts defined for transactions. Reseller Salesperson reselling airtime to the Prepaid Subscribers XML RPC XML RPC messages are described in separate document.

3 Erefill Fundamental and concepts 2 most important features of Nokia Electronic Refill (E-refill) are Balance Transfer (P2P) and E-charge.1.1of [1] PRI Prepaid Recharge Interface IN BUS Erefill module above UCIP deciding which IN system should be used for specific MSISDN Abbreviations API Application Programming Interface GUI Graphical User Interface DOM Document Object Model JAXP Java XML Processing IF Interface IN Intelligent Network SSL Secure Socket Layer MMS Multimedia Messaging Service MMSC Multimedia Messaging Service Centre MSISDN Mobile Subscriber International ISDN Number NMS Network Management System HTTP Hypertext transfer protocol PIN Personal Identification Number RID Reseller ID RPIN Reseller PIN SIM Subscriber Identification Module SMS Short Message Service SMSC SMS Center SOAP Simple Object Access Protocol HTTPS HTTP over SSL 2. E-Refill: © 2015 Enter your company name .1.252 Value Added Services See in 4.14.

* Resellers and distributors are processed on GUI units. As P2P is more familiar for us. This can be done through (web services). so first let's take a look at E-charge service.USSD-STK ( S@T / OTA crypto)}. This feature exist into SIM and should be activated) S@T Transactions © 2015 Enter your company name . Dealer guy can do this job through 2 ways: 1. * Banks and IFS are processed on UTIL applications.VAS FO(value Added Service Front Office) 253 There is a glossary on the hierarchy of the Erefill nodes and related entrances and existence nodes. Echarge: Now imagine a dealer refers to MTN agency(S&D) to charge his account 10. Through a web based GUI.reseller. The Erefill is in relation with customer through two ways: P2P: Subscribers channels {SMS. E-charge { Bank. Through S@T gateway that is a tool provided by Gemalto (Gemalto is a French company that made the SIM cards for MTN.distributer. Now a subscriber come over to dealer and demands 10$ charge. transfer charge from his account to sub account in CS3 or @bility depends on being postpaid or prepaid 2.IFS} .000$. The MTN operator connects to IFS server and charges his account in e-refill DB.

STK. is first delivered to USSD.For any problem between USSD and P2P . then USSD sends it Air and at the end it arrives to charging of Ericson. USSD has connection with (AIR Node ) from E/// .Any BE/BR demand.USSD should be checked as it receives the request.P2P as an important node is connected to USSD. After the Air there is a (Voucher) .It collect all generated CDRs in the network in addition © 2015 Enter your company name .Bank) P2P (Peer to Peer) We Monitor P2P on erefill4 .GUI. Pay deposit And Bulk transfer) and we can access it with (USSD. Some explanation about important nodes: Air node: Air(account information and refill system) this node is used for some below objectives : * Top up: charging without scratching And straightly without buying charge) * BE (Balance Inquiry) Concierge: It is a node with all of data related to each subscriber. EDW: Important MTN report tool and achieve . It also useful for monitoring the MSISDNs financial balance. Pay bill. Call center employers use this node a lot. In busy hours we have failure on BE or BR this issue related to overload on voucher server or air problem. Echarge has different Duties like (TOP UP.USSD sends users requests to P2P via signaling .254 Value Added Services Web Recharge Transactions As you know we monitor ECharge on Erefill 3 or TE .

Any commands from @bility side have to be processed through EMMA. © 2015 Enter your company name . We can say somehow it is similar to HLR CORE Network topology. * @bility and EMMA * @bility as a node for mostly post paid MSISDNs.14. is in relation with EMMA node in E/// side. " Voucher server: It is a scratch base processor for charging. It also produces and provides many different reports for all nodes and users need them.SDPs. they are all first provisioned by EMMA and then from there distributed to other nodes such as Airs.1.g.VAS FO(value Added Service Front Office) 255 to network charge system. These nodes just know and handles the request base on the (time parameter). 2.1.It does the money accounting base on time division. " CCN: It is an important node with some important duty:1) responsible for financial calculations 2)It works as a node to change the CORE language or request concepts to one understandable language for charging systems until they can process The coming requests . PIN and value3)Money is transferred4)Both originating and terminating parties receive confirmation. SDP Node This node is similar to a storage including all ranges of MSISDN numbers (around every 2000000 ranges) with all related data like their locations. parents recharging child’s account) 2)Subscriber sends an SMS with the MSISDN.4 Erefill system structure & signal flow 1) Prepaid subscriber wants to transfer some money from his/her account to another subscriber’s account (e.etc .As an example: If there are some new SIM cards want to use the network.

256 Value Added Services We have the same flow for Application Server 2 LB : a Load Balancer By Cisco IFS : Industrial Financial System is responsible for Account Charging of Reseller/Dealer MQ : Main Queue General Flow of E-refill (P2P) SMSC01: 3 connections to e-refill: Send/Receive/nickname SMSC02: 1 connections to e-refill: Receive SMSC03: 3 connections to e-refill: Send/Receive/nickname SMSC04: 2 connections to e-refill: Send/Receive SMSC05/06: have no connection to e-refill nickname is not live yet USSD to e-refill: Just 4/8 of USSD applications are involved: TW 1&3. Port 3111 *142# (P2P) & Port 3112 *148# (e-charge)s * Please notify that we have the same connection like above for USSD TE Application 1&2&3 * © 2015 Enter your company name . TE 1&3.

1 Monitoring & Generating KPIs in FACTS 2.2 Primary trouble shouting 2.1 Erefill Monitoring 2.Util. log file updates by adding the log of last transaction.2.14.1.GUI stop working after short time one by one. App. The screenshot means last transaction occurred in 2411 seconds ago and there was not any © 2015 Enter your company name .1.VAS FO(value Added Service Front Office) 257 2. So maybe this is the reason that ESM team added this value as an index in dashboard to show total seconds passed after last time that log file is updated and according to this explanation it can be considered as last time we had any transaction in App server.1.2 Generating KPIs in ESM Dashboard & Probable Scenarios Sig 11 event: this important event occurs when master data base fails to operate and then each of other services like slave Data Bases.2.14. This log file only will be updated if we have transaction in App server. After processing the transaction.1.14. Value of (AppSrv-Log file last update) exactly means the last time that log file in App x is changed or updated.2. we call this issue Sig 11 .1.1.14.

And about P2P (eRefill 4 ) because of this fact that we have just one live AS and when its airs were done actually we will be disconnected and all of P2P operations will be failed we should immediately raise High incident ! If all values are normal and “AppSrv x-Log file last update” is red color we need to check that issue.it’s just an index to inform and help us in some situations. © 2015 Enter your company name . But if all connections are normal and “AppSrv x-Log file last update” color is red (no log generated) it can be real issue. If all XMSs goes down service is totally down. so you can conclude that it can’t be an issue in many cases . The protocol between both SMSC/USSD and E-refill is SMPP Connection to IN is through Air3a/Air3b /Air4a EDW in fact is a big MTN Reporting System that collect all CDRs generated in network directly from all nodes in addition to Charging Gateway E-refill has no connection to CG(charging gate) and directly is connected to @bility and IN E-refill has EDR instead of CDR(Call Duration CDR) IN is responsible for prepaid Subs and @bility for postpaid ones Xms Process is the most important part of each e-refill application that it manages all connection of application.258 Value Added Services transaction in last 2411 seconds. Since we know that this parameter is just a warning value for further investigation and as you know about AIR connections you can find out that if both AIR connections to one App server is disconnected so “AppSrv x-Log file last update” should be red color as there was not transaction and no AIR connection so of course no log generated. In normal state it reverts back 1 otherwise 0. but if all of airs in TE in one application is down for a while you should raise an incident (Medium Priority ) and if both of AS are down we should raise High Incident immediately. At the end I want to highlight cases: At early morning hours that both AIR connections of App server is disconnected it’s normal for that App server “AppSrv x-Log file last update” to be red color.

Using CMN will cost you 130 Rials only. you may dial the specified USSD to be informed once he is accessible again.1.15. Notify the caller: If user A makes a call to user B. This service can only be used by Irancell prepaid subscribers. or does not answer the call. the system sends user A an SM notifying user A that the mobile phone of user B is switched on or reachable. who is a VMS user.15. Once the called subscriber is available again. when user B is busy.1.15.1 Introduction & Technical details Therefore you would need to simply dial *155*the subscriber's number#.2 Definitions and abbreviation UAP: Universal Access Platform CMN: Call Me Now 2.3 CMN Fundamental and concepts Obtain the called party status: User A sends an SMS message to the VMS system.VAS FO(value Added Service Front Office) 259 2. 2. which contains user B's status.1 Service introduction 2. When the mobile phone of user B is switched on. if you fail to contact someone because his handset has been switched off or he is in an "out of coverage" area. © 2015 Enter your company name .15 CMN(Call Me Now) Using the brand new Call Me Now (CMN) service. the call is connected to the VMS system and the system records the information about the call made by user A. and user A can dial the number of user B. switched off.1. For further information on other CMN features.1. The VMS system sends an SMS message to user A. you can dial *155# at any time from your prepaid Irancell SIM. 2. you will receive the "Call Me Now!" message.15.1. requesting user B's status.1. out of service.1.1.

15.260 Value Added Services After sending SMS to VMS SYS the signaling flow is related to VMS 2.15. If we can’t get USSD message.5 CMN Signaling flow 2. that means the charging part is abnormal.1.1. UAP connects to I2000 and generate the related report based on our traffic statistical task 2.2. 2.4 CMN System Structure for CMN service.1.1.1 Monitoring & Generating KPIs in FACTS © 2015 Enter your company name .15. One is USSD message and the other two are SMS messages.2 Primary trouble shouting CMN KPI: Use one script to get the statistical report based on CDRs.15.1.1. totally we should get 3 pieces messages. At first we submit one CMN request and should get USSD message which show that charge successfully and 130 IRR has been deducted.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 261 .

then all services affect. at least you can dial *155*3# or other USSD command to test CMN service. If you faced that your number exists still in our DB . Please do Service test with another number. © 2015 Enter your company name . If you can’t send CMN request for one number. I can confirm that CMN service was working fine at that time. CMN request will be in DB till 48 hours Case Study1) CMN service test was unsuccessful Description: When we request to 1550 we face Error” your request with postpaid SimCard is not possible !” would you please assist us in this regards.For all of CMN USSD command. For the similar issue. it should be related to charging. only *155*MSISDN# is related to charging.262 Value Added Services 2.2 Probable Scenarios If service test was unsuccessful Please ask CMN team to provide log of rejection if there is .(Like your MSISDN ). Be informed that Our service test number:9396728901 is on SDP32.2.1. It probably is related to INC-250454 (E/// issueSDP41 issue )would you please confirm to cancel New INC and follow it with that.15. please provide as much information as possible for us which is convenient to check. so we can use other commands to test service. If E/// had SDP load balancing on mentioned SDP. Solution: For each incident.

1.3 maintenance In CMN team we don't have Maintenance part.mtni.130 RealmName = c2.1.mtni.mtni.ir PeerIP_Gather = 10.4 Suggestions © 2015 Enter your company name . Service Test.4 Team's principle 2. We check CMN service with below number: *155*Number# 2.VAS FO(value Added Service Front Office) 263 Case Study2) What is possible scenarios in E///(When we are sure there is no issue in our side) Solution:Charging of CMN service handle by CCN2.172. We just have.136.15.15.ir 2.132.1.170.15.1.22 and the related DCC links should be up and running.2.138.ir PeerIP_Gather = 10.15.6 RealmName = c18.3 Problems 2.18. Related CCNs which VSMS/CMN connect with: PeerIP_Gather = 10.172.2.4 RealmName = c22.

you need to have the settings in your handset.1. some others need to add them manually and some others can be requested to Operator using interfaces (USSD. IVR.1 Introduction & Technical details We have 2 short codes for send setting from USSD side: *140*3*5# (MMS setting) & *140*3*6# (GPRS setting) Also we can get setting with IVR For MMS service we call 700-3-5 and for GPRS configuration we call 700-3-6 © 2015 Enter your company name .1.16. Some handsets have them by default.264 Value Added Services 2. 2. Vitrin). SMSC.16 OTA(Over The Air) &ADD(Auto Detection Device) For MMSC/GPRS usage.

1. © 2015 Enter your company name .VAS FO(value Added Service Front Office) 265 2.1.1 Service introduction These 2 nodes use to finding subscribers mobile model (ADD) and send GPRS or MMS setting to them (OTA) Another way to send GPRS/MMS setting is call 700 and select related key after that related request has been sent to ADD to detect the mobile type and OTA send the mentioned setting to the subscriber.16.

MSC automatically send this triple to ADD and ADD save these information into Data Base.1. if triple is new.1. ADD add them to DB and next send to OTA and at the end OTA send setting to handset.1.1. 3 parameter contain: 1) IMSI(SIM card serial number) 2) IMEI (phone serial number) 3) MSISDN When we put a SIM card into the phone.266 Value Added Services 2.3 OTA & ADD Fundamental and concepts With ADD &OTA we can get MMS and GPRS setting for each Phone ADD is core interface for OTA that send 3 parameter from MSC to OTA.16.16. General Follow © 2015 Enter your company name .2 Definitions and abbreviation ADD: Auto Detection Device OTA: Over The Air IGMLC: Intelligent Gateway of Mobile Location Center IMSI: International mobile subscriber identity IMEI: International Mobile Equipment Identity MSISDN: Mobile Station International Subscriber Directory Number TAC : Type Approval Codes ADC: Automatic Device Configuration 2.

1.VAS FO(value Added Service Front Office) 267 OTA use for send report and contains 2 processes 1.1. OTA will prepare a package of setting compatible with your Handset 4. next SMSC send setting to Subscribe. © 2015 Enter your company name . Your Handset Model will be detected by using your IMEI.5 OTA &ADD Signaling flow After you request OTA: 1. 2.16. Handset Model will be sent to the OTA.TAC: TAC process gets IMEI and sends Handset Model 2. The settings will be pushed to your Handset using one of interfaces. 2.1. 3.OTAB: OTAB get Handset Model and MSISDN and send related setting to SMSC.16.1.4 OTA &ADD system structure Below is detail chart that shows send request from handset until get setting from ADD& OTA 2.

16.1 Monitoring & Generating KPIs in FACTS 2.1 ADD TO OTA Please check decrement on Incoming request and outgoing setting .2.1.1.1.16.268 Value Added Services 2.(these two graph are important for us) © 2015 Enter your company name .2 Primary trouble shouting 2.16.2.1.

2 All OTA IC & OG © 2015 Enter your company name 269 .1.2.16.VAS FO(value Added Service Front Office) 2.1.

3 BroadTech ADD REPORT © 2015 Enter your company name .1.1.16.270 Value Added Services 2.2.

108. © 2015 Enter your company name . DST IP:10.A Subscribe cannot get setting 1)Case Study: P_ADD_TO_OTA_Q increased Solution: BO should check it.VAS FO(value Added Service Front Office) 271 2.108.1.16.115 17% packet loss.2.1.71.4 ADC-WEB-CC &Third party 2.5 Generating KPIs in Facts Dashboard & Probable Scenarios Some issue that maybe happened for OTA & ADD -problem on OTA web server -process hang on 2 Application (OTAB &TAC) -DB Queue .16.it could be IPBB side's problem .2.for below case it was relate network issue.132.1.1.132. Source IP :10.

272 Value Added Services After IPBB investigation the issue rectified! 2)Case Study:We have drop on OTA ADD Graph © 2015 Enter your company name .

Solution: For cases like that we should check with Core side asOTA side only accept CHK_IMEI from MSC. the number of CHK © 2015 Enter your company name . for this case after Core side checked we got that according MSC measurements. this is related the FACTs formula which is incorrect. 3)Case Study:as you see in below graph NOF_CHK_IMEI_CFM the number of IMEI from MSC and sent confirm obviously decreased in last day. Only raise an INC then change the INC status to pending confirmation.VAS FO(value Added Service Front Office) 273 Solution: for this kind of drop at about 05:00 AM we can say there is no issue on OTA/ADD impact.

So there is no drop in the count of CHK IMEI request and response from MSc point of view.274 Value Added Services IMEI is almost following the normal trend and the normal response is even equal with number of attempts. also you can check FACTS graph RAW data for cases like that to find out it comes from which team (export the RAW data) 4)Case Study: we have decrement on ADDDB_IMEI_CHK_PER_SEC © 2015 Enter your company name .

2 Team's principle 1) We should keep MTN Messaging Team in loop for all of mails related to OTA-ADD products: While the loop is started by you or assigned from other teams.3 maintenance 2.ir zahra.1.n@mtnirancell. aida.ir 2.16.16. 2.2.2.1.1.3 Problems 1)Some times we face a drop on OTA success rate graph which by more investigation we found there wasn't any issue © 2015 Enter your company name .ir behrouz.16.h@mtnirancell.asg@mtnirancell.VAS FO(value Added Service Front Office) 275 Solution: IF SMSMO success rate had fluctuation it is normal to face above picture.

Or in below Case There is no issue in ADD side . From the RAW data.276 Value Added Services By checking OTA RAW DATE we can find if it is fake or not for this case there was no issue for OTA servie OTA_SUCC drop was related to calculate formula which is not perfect. only OG_SETTINGS count is less than what it should be .the OG_SETTINGS count should be 6251 at 2014-1-5 4:00 why the OG_SETTINGS count only 2060 at 2014-1-5 4:00 (it could be FACT Problem ) © 2015 Enter your company name .

4 Suggestions © 2015 Enter your company name 277 .16. 2.VAS FO(value Added Service Front Office) 2) sometimes we face a drop on our graph and in next update it disappear.1.

if Change finished (or INC resolved) and our service haven't rectified yet . as some times we Face with fake drop on last steps . or change it to pending monitoring till its recovered completely .278 Value Added Services 2. raise an High INC AS SOON AS possible and assign it to relevant team. in case of happening issue its better to resolve previous one and if issue has been recovered but it happened again raise a new one. 4) For most of the graphs we have to wait next step of updates except SMSC. Two situations will count as reopen: Pending confirmation to in progress Resolved to assigned 2) For High INC.) © 2015 Enter your company name . please put it under monitoring or didn’t change it till you were sure its totally rectified. It is the ITS policy violation that a resolved INC change back to pending or in progress state.17 Notifications 0) Major fault notification:within 5 minutes. inform the BO TL /managers and related to customer by SMS /e-mail.1. Changing pending confirmation to in progress and resolve to assigned consider as a reopen incident.but if you had an abnormal state which you thought it’s A real case please Don’t hesitate to raise an INC in worst situation it will cancel . 1)Follow up the BO/BO TL to get the update regularly 2)Update by mail and the notes on Marval 1) please be aware of reopen the incidents. 3) If we had a change or High INC which affected our services (Like GPRS).

For high/critical incidents you may apply for emergency changes. 3.VAS FO(value Added Service Front Office) 279 5) In case you faced an High INC & you couldn’t access to BO and BO Team leader Please follow below structure.Ask him to follow with BO & even Yaser. 2. such as modifying the status or tracker of other teams tickets is considered a Policy Violation. Infringing this rule will be considered as Process Violation. as once we couldn’t exclude © 2015 Enter your company name . If FO faced with BO request for changing to changing status to pending RFC. 11) In Official hours we won’t change assigned INC to in progress for preventing from unnecessary assignment. 3. FO should be careful to have approved Change. you should not put INC in pending cancellation status before you get Confidence the INC getting canceled. and has big bad effect on our KPI!So do not change any INC status to pending clarification unless you already update Marval Notes and sending email to relevant person and keep ITS Service Desk in loop. just send an Email. (all approvals on mentioned change) 9) ITS members had to know( FO contains ) any abuse of ITSM Tool.In case of any INC .FO should not change INC to pending RFC approval. for Resolving the INC or Cancelled the INC you have to get costumer confirmation. They are working with ITSM tool team to tighten up access control and fix the MSM security bugs. 6 )Changing status to Pending Clarification without any update in Marval Notes and sending email is ITS POLICY VIOLATION. you have to inform Service Desk. 2. 8) Condition of being an incident in Pending RFC Approval status in Marval is as below : there must be a valid change number and all of the approvals must be taken as well . 1.In case of any major INC . 13) MTNI Service Management strictly follow Assigned-to-Progress time.After that. it’s no matter that the cause of the fault is related which team.FO should not change INC to Pending Clarification If FO faced with BO request for changing to Pending Clarification FO should be careful to have update (Note + Email (ITS had to be in loop)) 7) As per ITS policy you must follow each issue just by one incident. Shift manager will be responsible to respond this person. Meanwhile. 12) High INC had to have RCA created and filled by BO and they should prepare it less than 48 hours .after that incident can be change to Pending RFC Approval status No incident should be put on “Pending RFC approval” status unless the corresponding change is approved by change manger or is submitted to change manager for CAB (for low.SO FO should remind RCA to BO team before passing 48 working hours from resolving an INC. all relevant support teams should assist to fix the issue by the main incident number. medium incidents). any changed status like changing from pending confirmation to Resolved. 10) For Low INC FO should not call BO between (11 PM till morning). 1.Send an internal mail to shift manager and explain the details in it.In case of any INC .

make one call the TLs to communicate the open INC/TSK in the morning.280 Value Added Services one of our INC because of this matter and lost our KPI in Critical INC because of that. I believe even you handover this case to each other. 16) Before you change the INC/TSK to pending confirmation. 17) Please contact with on call shift of BO by phone for CR checking. please send email and communicate with relevant customer to confirm. Level1&2 issues during night time not just send email. you can change the INC/TSK to pending clarification with the proper update. © 2015 Enter your company name . 18) Please include Mr. 19) Last time I have asked you to check MMS service by another SIM and even you gave me a guarantee in this regard but seems that this case isn’t handed over to you properly. try to use more delicate qualitative words. Reza Kashkar's email ID into the loop for Mediation's Operational issues as well. So please be aware about the important of changing status from assigned to in progress! 14) Please pay attention on title of major incidents and take quantitive way to explain the faults or in case this was not possible. as you can see in below INC raised at 17:27 PM (after work shift finished and our BO left office) but changed to assigned at 6:11 AM in next day.please after you prepare the VAS morning report . Dear Shift Manager. If you are worried the INC/TSK will be out of SLA during the confirmation or communication with customer. EXAMPLE: Wrong: P_SUCC_AT_MSS has high decrement Right: P_MO_SUCC_AT_SMSC is decreased around 6% 15) To avoid out of SLA INC/TSK during weekend and holiday .

21)For Mediation nods .VAS FO(value Added Service Front Office) 281 20) There is no need to call two person together for one I2000 issue. if you send email to BO to check if it need raise one incident or not. After incident raised. please remove customer from loop. you can put customer in loop 22) In case we had about 20% percentage drop on P_DLV graph even if it doesn’t affect our P_MO_E2E _FF_AT_SMSC please raise an INC for it © 2015 Enter your company name .

It is serious case.282 Value Added Services 24)On Mediation Nodes . not “Undetermined”.if you find abnormal trend for outgoing.for example these are Cause: Capacity and System limitation & Resolution: Hardware Upgrade for WISG INCs 26)Please follow below table for call/SMS BO for incoming INC/TSKs. you can raise one incident. call BO immediately. if you cannot find exact cause just please select what is closed to exact cause. please firstly send one email to BO and don’t raise any incident before they confirm it.put him in related email loop During Work Time INC TSK Critical/High Medium Low Critical/High Medium Low After Work Time Weekends and Holidays Sat-Wed (8:30 ~16:45) Sat-Wed (16:45 ~23:00) Sat-Wed (23:00~08:30) Call No Need No Need Call No Need No Need Call Call Call Call Call No Need Call Call Call Call SMS No Need Call Call Call Call Call SMS © 2015 Enter your company name . Also for any High/Critical INC/TSKs call team leader as well. For abnormal trend for incoming.and do not select “Undetermined” as cause/resolution from now on and just use related ones. just be note that it is based on assign time and if any TSKs is going to be OOSLA. please care about. 25)Please don’t forget to fill “Cause” & “Resolution” in any INC which you are going to resolve or change its status to “Pending Confirmation”.

assign it to Core team and mention the region and the degradation time . but don’t forget to keep RCS team in loop of your email. just when status of CHG in Marval changed to “Approved” you can changed related INC. 28) Please ask Mediation BO to raise INC for drop RCS graph in Mediation side. Otherwise it would consider as “Policy Violation”. Sending email to Sara or bring CHG to CAB or get her confirmation via phone is not meaning CHG get approved.VAS FO(value Added Service Front Office) 283 27)For SMMO drop cases . 31) © 2015 Enter your company name . 29)Please inform BO when you found the red line is less than the blue line 30)Please DO NOT put INC in Pending EFC Approval (recently renamed to Pending CHG Implementation) until you get final approval (Sara’s approval).

284 Value Added Services Ctrl+left click to add a new OR with AND condition © 2015 Enter your company name .

VAS FO(value Added Service Front Office) This condition lists INCs that you forgot to add cause and resolution This condition lists INCs that you forgot to add cause and resolution and it changed to resolved © 2015 Enter your company name 285 .

286 Value Added Services Set desired interval to refresh the page © 2015 Enter your company name .

This status is only for incidents/tasks that needs customer’s action such as clarification or testing the provided solution. 33)Please send related email to official Huawei email of BO. or put both of MTNI and Huawei email in loop © 2015 Enter your company name ..VAS FO(value Added Service Front Office) 287 This sample may help you to check all open tickets in your bucket Includes closed tickets without cause and resolution 32)Please be informed to avoid confusion. incident management is renaming the status of “Pending Clarification” to “Pending Customer Action”...

© 2015 Enter your company name . otherwise it would consider as ITS Policy Violation and affect our KPI.288 Value Added Services 34)Please DO NOT change status of TSK/INCs while they are in ITS Service Desk bucket.

1 Service Test Service Test: FO will check the services healthy using Tests.2 Change Info Notification 1.. Each hour we test our Services Manually and send related mail to our Managers & BOs so they will be informed about network's situation.VAS FO(value Added Service Front Office) 2. and send the change notification for our services . We will be one step closer. Testing as a SUB.2. 2.2.2 289 FO Routine tasks & Reports Despite of monitoring FO has some routine TSK like generating Reports & use Marval for raising INC Their Follow Up and more . 2. Please be aware most of our customers and high managers are in loop so please consider details and attach BO's mail. © 2015 Enter your company name . 2.1 Generating service reports As a Front Office Engineer we have some Report which we do daily and we inform our Mangers about what is going on our Services. It will help us to find the problem before complaints from Call Center.(Start & Finished successfully).1.1.2. Monitor all the changes.

2.1. check and confirm the service KPI.3 Morning Report Morning Report includes Changes & High INCs During yesterday 7:00 AM till today 7:00 AM . ( Please notice that in case you faced any drop or down service please raise an INC ASAP and follow it with relative team) 2.290 Value Added Services 2.Every Morning at 6:00 AM we receive an Email from MTNI Business Intelligence [edwgroup] with MTN ITS MSM Outstanding Operation Incidents Prod V2 title. © 2015 Enter your company name . After the change.

© 2015 Enter your company name .The Number of Taken INCs in Shift & Number of Closed INCs in Shift &Total pending INCs should count.1.2.1.3. VAS INC will be filled based on MTN ITS MSM Outstanding Operation Incidents Prod V2 Mail and use graph snapshot in Morning Report.1 Dashboard We should fill important CR(Changes) & Critical Issue(High INCs) (During yesterday 7:00 AM till today 7:00 AM ) and VAS INCs Page in dashboad.4 VAS shift Handover report Report includes Changes & High INCs During one shift. 2. All important Events should be attached and inform next shift verbally and written.VAS FO(value Added Service Front Office) 291 2.2.

1.5 Value Added Services Pending Reports & inprogress Mail Every day at 11:00 AM we send VAS Pending Issues which contains In progress and Pending INC & TSKs that assigned to VAS team.292 2. except Pending Confirmation.2. © 2015 Enter your company name .

VAS FO(value Added Service Front Office) 2.( Based on Morning Report) © 2015 Enter your company name .1.6 293 Inprogress issues On holidays and weekends we send in progress Mail to prevent from passing SLA.2.

1.2.7 Value Added Services Hints 1)Please pay more attention for some dilates on morning report. Change ECC names and don’t let we have assigned status INC or TSK. Please make boarder for attached file. Also please when you handover your shift make VAS morning and handover mail in green categorize. as you know the form of attached file and body is important because we send it for all high level managers. © 2015 Enter your company name .294 2.

3) both of graphs should be sent exactly at 08:00 AM or 08:00 PM © 2015 Enter your company name .VAS FO(value Added Service Front Office) 295 2) if we haven't received MTN ITS MSM Outstanding Operation Incidents Prod V2 Mail we should raise an INC and assign it to EDW team and put number in Morning report .

2.3 Value Added Services Marval The Ticketing System is Marval that is based on MTN ITS Policies. Also SLAs will be counted as ITS and not Network.3.296 2. that is an Interface between all MTN ITS Vendors and department.1 How to Raise or Resolve an INC 1)Raise an INC © 2015 Enter your company name .There is a team named “Service Desk” under AHS Co.

VAS FO(value Added Service Front Office) 2) Resolve An INC © 2015 Enter your company name 297 .

this search option should be used when looking for requests that match a specific criteria. Request Search . productivity. designed to improve service quality. configuration items or requests.2 Marval Features Marval (Integrated IT Service Management (ITSM) software) Marval is committed to the ongoing development of integrated IT Service Management (ITSM) software. Advanced Search .298 Value Added Services 3)update Notes 2.when searching for open requests with specific information this advanced search can be used to reduce th number of results returned.3. © 2015 Enter your company name . knowledge items. It is a single-source supplier for all ITSM needs.this is a very powerful search bar that will help users to find information quickly.this should be used when searching for configuration data. This could be contacts. customer satisfaction and reduce costs. consultancy and education. Configuration Item Search . Global Search Bar .

© 2015 Enter your company name . service. this could be a contact person. if a knowledge item needs to be matched then the search area that needs to be selected is Knowledge Item’. MSM will find the closest match to the entered information. and knowledge item. For example.VAS FO(value Added Service Front Office) 299 global search is a quick way to find information by typing a word in the search box. If the returned results need to be specific then this can be achieved by selecting a search area from the global search icon.

There are a number of search areas to choose from such as: All Sear Areas. Organizational Unit © 2015 Enter your company name . To search for a contact enter the name in the search bar and select the ‘Person’ option and click on the ‘Go’ button.300 Value Added Services After clicking on ‘Go’ the results returned will show matches for the entered words in the knowledge item area. Configuration Item.will return results for all contacts that have the last name as ‘Smith’ Am* Jo* . The purpose being that the results that need to be returned are for all contact names beginning with ‘Ben’ Here are some more wildcard search options: * Smith .will return all contacts matching the first name beginning with ‘Am’ and the middle name or last name starting with ‘Jo’ Advanced Search: The ‘Advanced’ search allows complex queries to be searched against by building a number of conditions. In this search an asterisk has been entered after the name which indicates a wildcard search.Request.

Request Search: The ‘Request Search’ has a number of useful features that will benefit users and help them gather information from MSM quickly with the ability to save preferred searches and furthermore drill down into segments of information.VAS FO(value Added Service Front Office) 301 Note: If security restrictions are in place using the ‘Access Levels’ within MSM then configuration items with a higher level than the logged in user will not be shown. The search screen has a number of tabs and fields that can search for data. Some of these will be seen in the examples used below. To see this configuration item in the search results the logged in user would need a higher access level than 3. The logged in user will not see this configuration item in the search results. © 2015 Enter your company name . For example: A logged in user has no access levels set and is searching for a configuration item that has been given an access level of 3.

302 Value Added Services Include Descendants? Performs an OU structure hierarchical search and will return the following results: Requests assigned directly to the OU Requests assigned to users under this OU based on parent OU and not primary or secondary group membership Requests assigned directly to a sub OU within the parent OU Assignee Primary Group: Organizations that have a structure where service desk users have a different parent OU to their support group OU and assignees have been set up to be primary members of their support group OUs can use this search field to either perform a primary support group or hierarchical search. When a support group is entered into the ‘Assignee Primary Group’ field the search will return the following results: Requests assigned directly to the parent OU Requests assigned to assignees directly under the parent OU Requests assigned to assignees where they are set up as ‘Primary Support Group’ member in the security tab of the OU structure Example: The screen shot below is an example of a Request Search for a support group which has assignees directly under this OU or has users setup as ‘Primary Support Group’ members. © 2015 Enter your company name .

Make/Model searching.In addition to searching against the assignee’s primary group. you can also search against the primary group of the request OU for the following: Created By. Column sorting.VAS FO(value Added Service Front Office) 303 The highlighted user is set up as a Primary Support Group member in the OU structure. Fixed By. Charting with the ability to drill down into segments of data. Accepted By. Search CIs against ‘Used By’. Export data as a CSV file. © 2015 Enter your company name . Listed below are some of the new features available: CI search results can be saved. Increased the number of results returned in the CI Knowledge Search. Specify the number of results to return per page You can also prepare your Report and use it several times. Closed By CI Search: The search screen comes with a number of benefits to help customers use the CI search more efficiently and with the ability to save the CI Search list. Solved By.

304 Value Added Services © 2015 Enter your company name .

VAS FO(value Added Service Front Office) © 2015 Enter your company name 305 .

306 Value Added Services © 2015 Enter your company name .

VAS FO(value Added Service Front Office)

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Value Added Services

The above Request Defaults will set the Assignee to “Jeffery Sattler” if the following Request properties
are set.The above Defaults will match in all of the following scenarios:
Incident with Email Service and Priority 1.
Incident with Email Service and Priority 2.
Bug with Email Service and Priority 1.
Bug with Email Service and Priority 2.
To configure this follow the steps.

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VAS FO(value Added Service Front Office)

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310

Value Added Services

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VAS FO(value Added Service Front Office)

311

You can use Quick Bar for making new Request list.

The Request Maintenance chapter includes information on:
Activity Type - Maintenance of Activity Types used in Time Spent Reporting 41: Activity Type
Maintenance. on page 232.
Assignee/Tracker Filters - Maintenance of Assignee/Tracker Filters using rules to Restrict the list of
available Assignees/Trackers based on the logged on User Role 42: Assignee/Tracker Filters. on page
234.
Attributes - Maintenance of Request type based Attributes 43: Attributes. on page 241. Used to collect
additional information when raising a Request.
Auto Request Status - Maintenance for Auto Request Status.44: Auto Request Status. on page 243.
This function allows for auto status changes to be created and used to move requests on to their next
status.
Breached Reason - Maintenance of Breach Reason Causes 45: Breached Reason. on page 244. This
function allows the User to log breached reasons into the system by entering a keyword and a brief
description in the menu box.

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Request Source - Maintenance of Request Request Source 46: Source Maintenance. on page 245. The
‘Request Call’ source screens allows the User to log the originating source the Request was from.
Check Lists - Maintenance of Check Lists 47: Check List Maintenance. on page 247. The Check List
Maintenance page allows the creation and maintenance of HTML based editable check lists.
Classification Filtering - Maintenance of Classification Filtering - Ability to setup classification filtering
for many dictionaries. This new feature uses a similar approach and setup to the request default rules
48: Classification Filtering on page 249.
Classification Themes - Defines themes 49: Classification Themes. on page 254. The ‘Classification
themes’ page simply maintains a list of defined classification themes for use in the dictionary
maintenance and the classification filter pages.
Defaults - Maintenance of Service and Classification based default settings. Defaults are an important
feature of any system and help to standardize responses and conform information for expected or likely
outcomes 50: Request Default Maintenance. on page 255. MSM Defaults aim to aid Users recording a
Request by automatically filling fields depending on the Request type, Services and Classifications
selected.
Dictionaries - Maintenance of Dictionaries and their Classifications 51: Dictionaries. on page 272.
Classifications are used categories for Incidents, Problems, Tasks, Changes and Release to ensure
consistent management and reporting. Dictionaries are essentially groupings of classifications and are
maintained within this page (for example Symptom, Root Cause, and Resolution).
Impact - Maintenance for the Impact setting/descriptions 52: Impact Code Maintenance. on page 279.
The impact code defines the impact of a Request on the business.
Impact Change Reason.
Maintenance for the Impact Keyword and Description Changes 67: Impact Change Reason. on page
308. This screen allows the definition of ‘Impact’ values for Business Change Reasons. Using this
‘optional’ setting Users will be asked to complete details when changing the ‘Impact’ values within a
Request These changes are then used for recording and reporting purposes.
Notification Lists - Maintenance of Notification Lists 53: Notification List Maintenance. on page 280.
Notification lists hold the names of Organisational Units, CIs and Requests where notifications are
required to be sent to people on events or changes to CIs. For example if a CI is modified or changed in
any way, the members on the notification list linked to it will be informed of the changes.
Priority - Maintenance of the Priority setting/descriptions 54: Priority Code Maintenance. on page 282.
Priority codes are used to indicate the importance of a Request. This reflects the agreements the
organisation has for solving Requests within a specific timeframe.
Priority Change Reason. Maintenance of the Priority Keyword and Description Changes 66: Priority
Change Reasons. on page 307. This screen allows the definition of ‘Priority’ values for Business Change
Reasons. Using this ‘optional’ setting Users will be asked to complete details when changing the
‘Priority’ values within a Request These changes are then used for recording and reporting purposes.
Project Code - Maintenance of Project and Cost Centre Codes 55: Project Code. on page 283. A
project code may be used for costing a project. The Project codes can be applied to Request Types and
are set up from the Project codes and Descriptions within this screen.
Required Attributes - Maintenance of Request Required Attributes 56: Required Request Attributes. on
page 284. This screen allows administrators to create and maintain a set of rules which either prompt or
force entry of information.
Risk - Maintenance for the Risk setting/description 57: Risk Maintenance. on page 285. This screen
allows the definition of Risk values. Risk codes are used to determine the criticality of a Request.
Satisfaction Level - Maintenance of Satisfaction levels 58: Satisfaction Level. on page 285. Satisfaction
levels are maintained using this selection screen. The User can select and comment using the Text
boxes provided on satisfaction levels being graded.
Skills - Maintenance of Skills levels logged against personnel 59: Skills. on page 286. The “Skills
Matrix” is a User created library of defined skills or professions that can be linked to Users,
Classifications and Services.
Skill Level - Maintenance of Skill levels logged against personnel 59: Skills. on page 286.
Skill Structure - Maintenance of Skill Structure levels logged against personnel 59: Skills. on page 286.
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Using this ‘optional’ setting Users will be asked to complete details when changing the ‘Urgency’ values within a Request These changes are then us ed for recording and reporting purposes. All Requests should start at an initial status e.quest Type’ Maintenance screen allows Administrators to create custom Request Types and maintain the existing default Request Types. maintenance activities etc. Urgency .Maintenance of Workflow Status type’s used in workflows 65: Workflow Status Maintenance.Maintenance of Request Templates. 62: Type. This screen allows the definition of Urgency values. on page 309. It takes just 5 Min of your time. Sub Request Templates can be created for workflow status that a Parent Request is using. on page 288 are used to divide a complex job into its individual elements. Request Templates 60: Request Templates.Maintenance of Custom and Default Request Types. new starters set ups.Maintenance of Process Workflows using workflow statuses 64: Process Workflow Management. Request Templates allow the User to create Templates to be defined against Request Types. Recurring Request Templates enables Users to build templates for regular or recurring activities. such as data backups. Workflow Status . on page 299. Urgency codes are used to determine the criticality of a Request. Maintenance for the Urgency Keyword and Description Changes 68: Urgency Change Reason. Recurring Request Templates . Type .Urgency Change Reason. on page 291 and the Scheduling Information.Maintenance for the Urgency setting/descriptions 63: Urgency Code Maintenance.VAS FO(value Added Service Front Office) 313 Templates . At the end although we tried to mention all details they said in their training but for any other question you can easily use Marval Help as we did. The Process Workflow defines the available states into which a Request may be placed and the order this is allowed to happen.html#1618376 © 2015 Enter your company name . NEW and finish at a CLOSED status. on page 299. Sample For get a query: 1) As you see we want to create a query which select all INC & TSK which assigned to Mediatioen or had been assigned in one step to check if issue is related to Mediation team (hold CTRL+CLICK ). The ‘Re. A Workflow Status defines the state a Request has reached during its life cycle. on page 293.htm#href=Overview. This screen allows the definition of ‘Urgency’ values for Business Change Reasons. All probable scenarios are available on it. So just select Request Type & Assignee team ! thats It :D . http://msm/help/wwhelp/wwhimpl/js/html/wwhelp.Maintenance of Recurring Tasks 61: Recurring Request Templates. on page 304.g. Workflow Process .

so would you please ask related team to help us in this regards. 2) some of DB like Satisfaction Level is empty.3.3 Value Added Services Problems 1) When I change Report setting(add title or sort Order ) I can’t Edit it again and I Face with Security Error . © 2015 Enter your company name .314 2.

VAS FO(value Added Service Front Office) © 2015 Enter your company name 315 .

:) © 2015 Enter your company name .We can use it for encouraging customer to fill Satisfaction Level .4 Value Added Services Suggestions It is highly recommended if they add a tab related Customer information which Includes Mail or Phone number of or contact list (it is just a proposal ).3.316 2.

com/wp-content/uploads/2012/04/RCS-chat-session.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=value+added +services+pdf&revid=1180207098 5) http://mobilethink.allacronyms.com 14) http://www.aspx 2) http://www.htm#href=Overview.tecnotree.mobileworldlive.ericsson.huawei.2010-Samira Mahdavi's presentation 17) GSMA & Huawei Rich Communication Suite Initiative White Paper 18) Vas graphs & SMSC// Neda Ohadi 19) Procedures in GSM //Siemens 20) MTN-IranCell SMS Filtering Solution SMS Overview//adaptive Mobile 21) BO Training SMS / OTA (Bijan Eghbali.ir/Portal/Home/Default.html#1618376 9) http://catis-blog. Fuli Jun) 22) BO Training MMS / WISG (He Sisi) 23) BO Training RBT (Mohsen Ghorbanifard) 24) BO Training IPCC (Payam Moeini) 25) BO Training Mediation (Elham Kabiri) 26) BO Training IVR & VMS (Aida Asgharifard) 2.htm 13) http://www.Hassan Rouhbakhsh.com/ 15)http://itresearches.jpg 10) www.org/wiki/Main_Page 4) https://www.com/en/solutions/arpu-up/hw-001252-ttm-tco-newservice-applications.4 317 References 1) http://irancell.huawei.com/research-center 16) April.su/Docs/univercd/cc/td/doc/product/voice/sw_ap_to/apps_22/get_strt/ gtgstd01.com 3) http://en.wikipedia.htm 7) http://www.org 11) http://archive.google.com/device-data/ 6) http://sobek.net/service/internet/picov/get?DocNo=28701-FGC101805&Lang=EN&Rev=A 12) http://www.wapforum.5 Acronyms PRI: Prepaid Recharge Interface API: Application Programming Interface GUI: Graphical User Interface DOM: Document Object Model JAXP: Java XML Processing IF: Interface IN: Intelligent Network SSL: Secure Socket Layer MMS: Multimedia Messaging Service MMSC: Multimedia Messaging Service Centre MSISDN: Mobile Subscriber International ISDN Number NMS: Network Management System HTTP: Hypertext transfer protocol PIN: Personal Identification Number RID: Reseller ID RPIN: Reseller PIN SIM: Subscriber Identification Module SMS: Short Message Service © 2015 Enter your company name .VAS FO(value Added Service Front Office) 2.com/ 8) http://msm/help/wwhelp/wwhimpl/js/html/wwhelp.

318 Value Added Services SMSC: SMS Center SOAP: Simple Object Access Protocol HTTPS: HTTP over SSL UIDB: Where GGSN stores subscriber data. it'd disabled in current MTN architecture Report: The GUI server where data like number of subscribers. doing the actual WAP browsing DB: Whole WAPGW configuration settings are stored there Bill Process: The central server where all WAPGW CDRs from 23 different servers are being collected & stored PPG: Push message server. KPI. success/failure is demonstrated VAS: value-added service WAP: Wireless Application Protocol WML: Wireless Markup Language WISG: Wireless Integrated Service Gateway DNS: Domain Name server APN: Access point name AAA: Authentication authorization accounting UCD: user-centered design SLA: service Level Agreement CR: Change request UAP: Universal Access Policy MRF: Media Resource Function VXML: VoiceXML OBS: Orange Business Services SMS: Short Message Service MAP: Mobile application Part MO: Mobile originated MT: Mobile Terminated USAU: universal Signaling Access Point CB: Cell Broadcast CDMA: Code Division Multiple Access DCS: Data Coding Scheme ESME: External Short Message Entity ETSI: European Telecommunications Standards Institute GSM: Global System for Mobile communications GT: Global Title HLR: Home Location Register MAP: Mobile Application Part MIN: Mobile Identification Number MO: Mobile Originated ID: Identity MS: Mobile Station MSC:Mobile Switching Center NPI: Numbering Plan Identity PID: process ID SCCP: Signaling Connection Control Part PPS: Prepaid Service SCP: Service Control Point SMC: Short Message Center SME: Short Message Entity SMPP: Short Message Peer to Peer SMSC: Short Message Service SP: Service Provider © 2015 Enter your company name . WAPGW authenticates against it after retrieving the page Proxy: 23 proxy servers on TE and 23 servers on TW.

VAS FO(value Added Service Front Office) TDMA: Time Division Multiple Access VLR:Visitor Location Register SRI: Subscriber Remote Interface OTT: Over The Top IMS: Information Management System EAB:Enhanced Address Book IVR: Interactive Voice Response DTMF: Dual-tone multi-frequency VRU: voice response unit ISDN: Integrated Services Digital Network PBX: private branch exchange TSU: tecnomen signaling unit AS: asymmetric leaves MSS: Mobile Satellite Services HTTP: Hypertext Transfer Protocol SCU: Standard Control Unit PCM: Pulse-code modulation ASR: automated speech recognition RBT: Ring Back Tone MRBT: Multi-Media Ring Back Tone IMP: Integrated Music Platform BGM-CBT : Back Ground Music SCP: Service control point SSP: Service Switching Point CTI: Computer Telephony Integration UI: User Interface SNMS: Small Network Management Solution OSS: Operations Support System AD: Active Directory PLMN: Public Land Mobile Network USDP: Unified Software Development Process OAM: Operations. Administration and Management OMD: Organization Management and Development TTS: Text To Speech ASR: Automatic Speech Recognize VXML: Voice eXtended Markup Language SP: Service Provider CP: Content Provider iVAS: Intelligent and Integrated Voice Value Added Service SRI: Subscriber Remote Interface PRN: Primary Residence Number IAM: Initial Address Message ACM: Address Complete Message ANM: Answer Message MSRN: Mobile Station Roaming Number REL: Recommended Exposure Limit RLC: Release Complete Message SMP: Service Management Point ? Software Management Plan MML: Man-Machine Language HTTP: Hypertext Transfer Protocol FTP: File Transfer Protocol RBI : Recorded Bill Interface PFM: Policy Filtering MMS © 2015 Enter your company name 319 .

320 Value Added Services PFS: Policy Filter SMS PFW: Policy Filtering web PFE: Policy Filtering E-mail PFV: Policy Filtering Voice UAP : Universal Access Platform CTI : Computer Telephony Integration CSP: Customer Service Platform CW :Call Wait LW: Longest Waiting Time DR : Disaster Recovery LA : Login Agents TCO: Total cost of ownership AA: available Agents WA: Withdraw Agents SL: Service Level CTI: computer telephony integration ACD: Automatic call distributor KPI: Key performance indicator NCC: network contact center VCC :virtual contact centers MGC : Media Gateway Controller (Call Server) MGW : Media Gateway M3UA: MTP Level 3 (MTP3) User Adaptation BICC: Bearer-Independent Call Control SIP: Session initiation protocol IP ICD: IP Integrated Contact Distribution ATAE: Advanced Telecommunications Application Environment OSS: Operating Support System OMU: Operation and Maintenance Unit 3GPP: Third Generation Partnership Project B2B: Business to business BPEL: Business process execution language BSS: Base station subsystem CRM: Customer relationship management ESB: Enterprise service bus GUI: Graphical user interface IM: Instant messaging IMS: IP Multimedia Subsystem IN: Intelligent network IP: Internet protocol KPI: Key performance indicator MMS: Multimedia messaging service NMS: Network management system OMA: Open Mobile Alliance OSS: Operations support system QoS: Quality of service RDBMS: Relational database management system SDP: Service delivery platform SIP: Session initiation protocol SLA: Service level agreement SMS: Short message service SOA: Service-oriented architecture SOAP: Simple object access protocol © 2015 Enter your company name .

VAS FO(value Added Service Front Office) WAP: Wireless application protocol SDP: Service delivery platforms API: application programming interface USSD: Unstructured Supplementary Service Data ADD: Auto Detection Device OTA: Over The Air IGMLC: Intelligent Gateway of Mobile Location Center IMSI: International mobile subscriber identity IMEI: International Mobile Equipment Identity MSISDN: Mobile Station International Subscriber Directory Number TAC : Type Approval Codes ADC: Automatic Device Configuration © 2015 Enter your company name 321 .

(after index) © 2015 Enter your company name .322 Value Added Services Endnotes 2...

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