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Jaipuria Institute of Management, Indore

Project Report

“To Study the Perception of Different Stakeholders About
the Effectiveness of Training & Skill Development Program
Organized by FP&M SETA”.

Sumit Narwani
JIMI 2015A/39

A Report submitted in Partial Fulfilment of the Requirements of the “Jaipuria
Institute of Management”.

Submitted by:
Dr. Sachin Mittal
Sumit Narwani


(PGDM 2015- 17)

SIP Report

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I hereby declare that the work entitled “Manufacturing industries Sector
Overview” submitted to "Dr. Sachin Mittal" is a record of an original work
done by us under the guidance of " Lizzie Mabobtza " this project work is
submitted in the partial fulfillment of the requirement for award of post
graduate diploma in management. The result embodied in this project has
not been submitted to any other institute for the award of any diploma.




Date: 27/08/2016


SIP Report

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I am highly grateful to “Dr. Sachin Mittal” & “Dr. Nitin Merh “Jaipuria Institute
of Management” (Indore) for providing this opportunity to carry out the Major
Project at “FP&M SETA”.
I would like to expresses my gratitude to other faculty members of Jaipuria
Institute of Management, Indore for providing academic inputs, guidance &
encouragement throughout this period.
And I would also like to thank my mother Kavita Narwani without whom it
would not have been possible thanks a lot mom for supporting me &
encouraging me thanks a lot mom for all you are & all you do for me.
The author would like to express a deep sense of gratitude and thank to
Lizzie Mabotza, Marketing research coordinator of Company, without whose
permission, wise counsel and able guidance, it would have not been possible
to carry out my project in this manner.
Finally, I express my indebtedness to all who have directly or indirectly
contributed to the successful completion of my major project.

Name of
Sumit Narwani

SIP Report

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Table of content SIP Report Page 4 .ATTENDANCE CERTIFICATE This is to certify that Mr. During this period his attendance has been satisfactory. Sumit Narwani has completed his Summer Internship on project on “To study the perception the perception of different stakeholders about the effectiveness of training & skill develpment program organized by FP&M SETA” from _________ to __________. (Signature of Company Mentor with Seal) Name of Industry Mentor: Designation: Date: ………………………………………… Place: ……………………………………….

pg11 Chapter 3 different subsector……………………………………………………….pg25 Chapter 4 learnings……………………………………………………………………….pg21 Footwear industry………………………………………………………………………….p g28 Suggestions……………………………………………………………………… ……………pg29 SIP Report Page 5 .pg6 Company description………………………………………………………………pg6 About the work………………………………………………………………………pg7 Chapter 2 result Analysis……………………………………………………………….p g21 Printing industry…………………………………………………………………………….. pg23 Pulp & paper industry…………………………………………………………………….Chapter 1 introduction…………………………………………………………………..

pulp and paper. forestry. textiles and wood products sectors. transformation and economic growth The FP&M SETA delivers the following essential services to the FP&M sector. print media. general goods. leather. through a range of quality services and partnerships. to contribute to the achievement of sector competitiveness. publishing. footwear. The vision is to be credible and effective skills development partner ensuring the delivery of service excellence that will produces a highly-skilled world-classwork force through various skills development interventions. Its mission statement. furniture.CHAPTER 1 Introduction Company description The Fiber Processing and Manufacturing (FP&M) SETA was established by the Minister of Higher Education and Training on 1 April 2011 .The main work of the company is been mentioned below. the FP&M SETA will establish a credible institutional mechanism that facilitates an efficient and effective skills development process. to provide skills development services to the clothing. To implement the objectives of the National Skills Development Strategy (NSDS III). SIP Report Page 6 . packaging. printing. and To ensure that people obtain the critical or scarce skills that are needed to build the capacity of the sector to become economically sustainable and globally competitive.

Disbursements of mandatory & discretionary grants. Management of skills development levies. Quality assurance of skills development provision About the work Job Title: Research Intern Reports To: Research Coordinator Subordinate’s: None Main purpose of the job To provide general administrative support to the research division and maintain at efficient document management control system. Administrative duties The research administration duties cover all administration necessary in relation to existing research projects.    Development and implementation of a comprehensive sector skills plan. Main responsibilities 1. they will include but will not be limited to the following       Provide administrative support regarding research projects Maintain up to date filling system Assist with research staff travel arrangements and coordination of stakeholder workshop logistics Maintain and update relevant databases Provide advisory support on to the administrative systems underpinning the research function Support the office and carry out administrative and secretarial duties SIP Report Page 7 .

   Liaise with administrative and support staff on a day to day basis Provide information in response to routine enquiries relating to research interns matters Recording of research meetings 2. Qualifications . Research duties The research administration duties cover all administration necessary in relation to existing research projects. Behavioral traits Brand leadership positive influence capabilities Independence Precision Cognitive application of coherent principles SIP Report Page 8 . 13 employment trends of the 13 subsectors Research on current contribution of 13 subsectors towards economic growth Literature review on importance of labor market information Subsector competitiveness on a global landscape Research and keeping abreast of subsector overview market trends Ensuring proper recording of research project documents for future reference THE SETA RESERVES THE RIGHT TO AMEND THE JOB PROFILE AT ALL TIMES 3. they will include but will not be limited to the following       Research on labor productivity. competencies and skills               Postgraduate diploma or degree in Research and equivalent qualifications Recognized certificate in research administration will be added advantage Literacy in Microsoft office computer packages Research skills Interpersonal skills Organizing and planning skills Good written and verbal communication skill Ability to work under pressure and Work in team oriented environment 4.experience.

II. In the course of 5 years of time in service industries is there any growth occurred . SIP Report Page 9 . are the stakeholders satisfied with the services provided by FP&M SETA .Online method (Survey Monkey).  Method of Data collection.  Type of Research. Confidentiality The Research intern will subscribe to the core values of FP&M SETA as outlined: I. teamwork. diversity and relationships that are mutually beneficial Service excellence Strive for the best service and delivering it with pride Sustainable socio economic transformational and interventions Driving interventions that are meaningful and will impact positively on our communities Research Methodology The purpose of this research is to know the stakeholder’s opinion on the role and services provided by FP&M SETA. Honesty and integrity By honoring our mandate and doing what is right Accountability Clarifying and accepting responsibility and delivering on our comment Respect Drive delivery with respect towards all our stakeholders embracing openness. Below mentioned is the view of entire research methodology  Type of Data. To make the entire research more quantitative we have brought down the method of questionnaire (online) survey. trust. V. IV. their effectiveness in the skills development context. which are the different areas where FP&M SETA needs to focus more. The sample size is of 259 stakeholders’ of FP&M SETA. We have decided to use primary data in order to ensure the authenticity of the data so that the result and the conclusion can be come into consideration.Exploratory & Descriptive. do the stakeholders have trust on this organization.Primary Data. III.

as well as a suite of paid back-end programs that include data analysis. and consumer marketing. brand management. and consumer-focused marketing. Survey Monkey provides free. customizable surveys. Survey Monkey provides data collection. bias elimination. Survey Monkey offers more large-scale enterprise options for companies interested in data analysis. Statistical tools. Data collection tools Online survey method (survey monkey) Survey Monkey is an online survey method development. sample selection. In addition to providing free and paid plans for individual users.Graphs and charts to make other understand. Objective of the Study      To To To To To study the effectiveness of various support services provided by FP&M SETA study the effectiveness of communication and customer relation study the effectiveness of quality assurance and support services study the effectiveness of research and various grants work on various manufacturing sectors and do secondary research SIP Report Page 10 . data analysis. brand management.MS EXCEL.  Data classification & tabulation. and data representation tools.

4%) SIP Report Page 11 . The maximum response was received by small micro enterprises (1-49) at 133(51.04) and then they were received from large (150+) at 81 (31.Chapter 2 Result Analysis About the descriptive statistics of stakeholders Q1 Select company size Small (1-49 employees) Medium (50-149 employees) Large (More than 150 employees)  Respondent per company size The number of survey respondents that were actually answered was 259.3%) and then lowest responses were received from medium sized (50-149) companies at 45 (17.

.  Types of company   Answered question-259 Question skipped -0 The survey shows that all the 259 questions were answered. no questions were skipped during this survey SIP Report Page 12 .The respondent received from companies provided a fair representation of views across the spectrum thus providing a balance in terms of the survey findings organisation size Small ( 1-49 employees) Medium (50-149 employees) 31% 51% Large (More than 150 employees) 17% Q2 what type of company/organization do you represent? Close Corporation Community Based Organization (CBO) Non-Governmental Organization (NGO) PTY Ltd Sole Proprietor Labor Union Partnership Section 21 Company Other (specify): …………………………………………….

4% 1.6% 0.9% 5.6%). followed close corporation at 56 (21. The lowest response was from labor union Based Organization (CBO) i.5% Q3 In which province is your firm's head office located? Eastern Cape Free State SIP Report Page 13 .0% 8.8% 6. And 2 from Community The response counts and the graph for the different organization are mentioned below 56 2 17 135 8 1 5 13 22 40 Close Corporation Community Based Organization (CBO) Non-Governmental Organization (NGO) PTY Ltd Sole Proprietor Labor Union Partnership Section 21 Company Other (specify) Other (please specify) answered question 259 Chart Title 52.1%).e.1% 0. 1.The highest number of responses is received from PTY LTD at 135 (52.1% 21. then OTHER at 40.6% 3.

e. . no questions were skipped during this survey The survey response states that the highest number of offices are located in Gauteng at 99(38. The lowest response was from Northern Cape SIP Report Page 14 i. 3.Gauteng KwaZulu Natal Limpopo Mpumalanga Northern Cape North West Western Cape  Provinces in which the firms office is located   Answered question-259 Question skipped -0 The survey shows that all the 259 questions were answered.7%). followed KwaZulu Natal at 60 (23.2%).2%). and Western Cape 51(19.

1% Q4 which sub-sector best describes the core business of your organization? Clothing Footwear Forestry General Goods Leather Packaging Print Media Printing Publishing Pulp and Paper Textile Wood and Wood Products SIP Report Page 15 .5% 19.7% 3.9% 3.2% 3.2% 23.5% 1.2% 3.In which province is your firm's head office located? 38.9% 3.

0% 10. The lowest response is from leather with 3 responses followed by pulp and paper with 6 responses Which sub-sector best describes the core business of your organisation? 0.0% .0% Page 16 20.0% 25. Respondent per sub sector  The FP&M SETA represents 13 sub sectors the stake holder perception survey received the highest responses from other sub-sector with 62 responses followed by clothing at 51 and the third highest is printing at 33.0% SIP Report 5.0% 15.

informative and regularly updated Your firm regularly attends and participates in the regional/national workshops hosted by the FP&M SETA 2. and 65 questions were skipped during this survey.0 ratings). and they are finding accessing and update on website (2.Analysis of perception of different stakeholder Q1 Are you satisfied with the communication & customer relationship?  Communication & customer relationship   Answered question-199 Skipped question-60 The survey shows that 199 questions were answered.25/5.0 ratings). The FP&M SETA website is easily accessible.0ratings) as below average & even the firms are not participating in regional and national workshop hosted by FP&M SETA as they rated their participation in these events very low (1.25 Q2 How is the quality assurance support provided by the company?  Quality assurance support   Answered question-194 Skipped question-65 The survey shows that 194 questions were answered.99/5. SIP Report Page 17 . and 60 questions were skipped during this survey.04 1. The survey result shows that the stake holder are not satisfied with queries processing (2.04/5.23 The FP&M SETA staff effectively and efficiently procesess queries from your firm 2.99 The FP&M SETA  staff communicates effectively on skills development issues to your firm 2.

6/5. The FP&M SETA Quality Assurance function regularly monitors the provision of training and assists organisations and training providers to address identified areas of development.60 2. SIP Report Page 18 .1% feels the response time to be very slow.70 Q3 is the staff response time proper?  Staff response time   Answered question-197 Skipped question-62 The survey shows that 197 questions were answered.3%) and only 9.50 2. and 62 questions were skipped during this survey.54 2.0 ratings) & stakeholder feels FP&M SETA is above average firm in issuing learning program certificate (2. The survey result shows the majority of shareholders feel the staff response time in queries is fast (32%) very fast (17.The stake holders finds FP&M SETA as above average firm in terms of monitoring .65/5.45 2. which adds to the credibility of the qualifications. assisting & training in identified areas of development (2. The FP&M SETA Quality Assurance function effectively and timeously issues learning programme certificates to learners upon completion of programmes. 2.65 2.55 2.  The FP&M SETA Quality Assurance function regularly effectively manages the learning programme moderation and verification process.65 2.60 2.0 ratings).

402.40.0 rating) by the stake holder.0% 0.0% 30.302.0 rating).52/5.0 rating) & monitoring and evaluation visit is also below average ( 2. and 90 questions were skipped during this survey.60 Q5 are you satisfied with the work done in different sectors by FP&M SETA? FP&M SETA and the sector  Answered question -197 SIP Report Page 19 .6% 10.502.002.0% 32.3% 7.1% Slow very slow  Q4 Are you satisfied with the Monitoring and Evaluation Process?  Monitoring and evaluation   Answered question-169 Skipped question-90 The survey shows that 169 questions were answered.  Monitoring projects effectively has been rated as average (2.0% Very fast Fast Average 9.39/5. as the site visit by FP&M SETA to their organization has been rated below average (2.102. Monitoring and Evaluation (complete this section if your firm has a training project funded or accredited by the FP&M SETA) The monitoring and evaluation visit was meaningful and impacted positively on the implementation of your project ( if positive response  for above question) FP&M SETA Sector Skil s Advisors (SSAs) are knowledgeable and competent  The FP&M SETA Sector Skil s Advisors (SSAs)  monitor projects effectively and efficiently  The FP&M SETA has conducted a site visit to your organisation  to monitor an evaluate implementation of  projects funded or accredited by the FP&M SETA 2.19/5.0% 17.202.0% 34.0% 20. FP&M SETA is below average on monitoring and evaluation section according to the survey reports.

0 rating). The research & knowledge management section asked the stakeholder about their willingness to share information and participate in FP&M SETA the response are weighted below average (2.0 rating).27/5.35 Q6) are you satisfied by the research methods which is been used by FP&M SETA?  Research & knowledge management   Answered question-198 Skipped question-61 The survey shows that 198 questions were answered.20 2.32/5. and 62 questions were skipped during this survey The stake holder response states that they are not satisfied with FP&M seta in the growth of the sector specific projects and initiatives is rated below average (2.32 2.25 2.24 2.30 2. and 61 questions were skipped during this survey.0 rating) & on question of skills priorities of FP&M SETA on reflecting the skills need of their industries also rated below average (2. and on the question on whether their organization is willing to be contacted to share information SIP Report Page 20 . Skipped question-62 The survey shows that 197 questions were answered.32/5. The FP&M SETA contributes to the growth of the sector specific projects and initiatives  The skills priorities of the FP&M SETA reflect the skills needs of my industry 2.

32 2.and participate in skills planning research.001.50 1. Your firm can effectively access the Sector Skills Plan (SSP) and Scarce and Critical Skills list on the FP&M SETA website 2.26 1.83/5 rating). majority of response shows not interested with weighted much below average (1.000.50 SIP Report Page 21 .50 2.12 0. The FP&M SETA invites and involves your firm in  research relating to skills development initiativesr and the sector skills plan The FP&M SETA  communicate research outputs and information including its Sector Skills Plan and the Scarce and Critical Skills List effectively to your firm My organisation is willing to be contacted to share information and participate in skills planning research.83 2.002.

women’s. (FOS investments) Main players of South African foot wear Industry are  SOUTH AFRICAN FOOTWEAR AND LEATHER EXPORT COUNCIL (SAFLEC) SAFLEC is a non-profit organization which was established in 2000. Eastern Cape and Mpumalanga.9% for the five-year period 2014 – 2019. It is important that the FP&M SETA keeps informed about its sub-sectors. SAFLEC has been officially appointed by the government of South Africa to promote the footwear industry in international markets SIP Report Page 22 . This is particularly important for decision making on where the SETA’s interventions should be targeted.Chapter 3 Different Subsector Footwear Industry Introduction This document serves as a guideline on key aspects of information that should be contained in all internal high level reports on the FP&M SETA’s footwear -subsectors. (Market research May 26.9% from the time period of 2010 to 2014 According to the reports the future predictions of the footwear market is not that good.723. 2015) The South African foot industry has 120 manufacturers which are working under Southern African Footwear and Leather Industries Association and National Bargaining Council Kwa-Zulu Natal is the main key player because of it production capacity which is around 60% followed by the Western Cape.7m in 2014. while the compound annual growth rate (CAGR) was 6. Overview The South African footwear industry has managed to generate through the sale of all types of men’s. because the compound annual growth rate has been forecasted as 3. and children’s footwear products The footwear industry earned total revenue of $1.

the team will be going to the Footwear Design Development Institute (FDDI) of the Indian Ministry of Commerce. it is formally registered with the Department of Labor as a national employer organization in terms of the Labor Relations Act Trends South African footwear industry has classified the industry as a designated sector the Department of Trade and Industry (DTI) has invested greatly in the past few years. 2015) The Minister of Trade and Industry. SOUTHERN AFRICAN FOOTWEAR & LEATHER INDUSTRIES ASSOCIATION (SAFLIA) SAFLIA was formed to enable the footwear manufacturers and suppliers to work closer together for the benefit of the footwear value chain. Rob Davies says the initiative is excellent and shows government commitment to develop the cluster. Rob Davies said there is an agreement signed with FDDI worth R3. (The department of trade and industry. Dr.6 billion (The Department of Trade and Industry. 2015) SIP Report Page 23 . 2015) The trend of South African footwear industry is constantly changing we can say this because the government has taken major steps to improve the quality and work of the footwear industry by sending a team of people to India so that they can learn new techniques and skills. we can say this because in 1986 the level of production was 25 million pairs (Jirka Vymetal. The Minister of Trade and industry. curriculum development for courses. Skill development program A lot of initiatives are taken by the South African government to train their employees to polish their skills and to improve their designing techniques The Department of Trade and Industry has signed an agreement with the Footwear Design Development Institute (FDDI) of the Indian Ministry of Commerce The FDDI team of experts will train South Africans in footwear design and manufacturing skills. as well as train South African lecturers and student. research program and procurement amongst others. a lot of manufactures have financially benefited from these investments The level of production has increased to 60 million pairs in 2014. Dr.

The margin has also decreased because of rising costs of inputs and labor There is a downfall in manufacturing due to unskilled labor Less support from government as they are not implementing new schemes in the sector (sports trader.Challenges The various challenges faced by South African footwear industry are mentioned below      High import duty is been levied on raw materials of footwear industry Small scale industries are going through various financial crises . 2015) SIP Report Page 24 .

use of SIP Report Page 25 . research proves that printed material gives highest return on investment. this group deals with various fields of publishing and printing like newspapers. It is important that the FP&M SETA keeps informed about its sub-sectors. newspapers.PRINTING INDUSTRY Introduction This document serves as a guideline on key aspects of information that should be contained in all internal high level reports on the FP&M SETA’s publishing-subsectors. commercial print. print and distribution. a lot of change has been observed in printing industry in last decade. it also gives training and has different management courses in print & packaging  Media24 Media 24 is the leading publisher of South Africa which deals in digital media and services. Overview The South African printing industry is basically related with printing of newspapers books and magazines but it also deals in other works such as printing of brochure’s pamphlets and advertising labels. ecommerce. In all the South African printing industry employees more than 45000 people in 1228 printing and 268 packaging industry.  Caxton group Caxton group was founded in 1980 by Terry Moolman and Noel Coburn. This is particularly important for decision making on where the SETA’s interventions should be targeted. magazines. book printing. stationary etc. book publishing. packaging and labels Trends As we all know that there has been a huge growth in science & technology. magazines. (Bdlive. a multinational group of media and ecommerce platforms. It is part of Naspers. stationery. magazines. 2015) Main players of South African printing industry are  PIFSA(The Printing Industries Federation of South Africa) PIFSA is governed and regulated by government of South Africa it deals in printing and publishing of newspapers.

High capital costs SIP Report Page 26 .2015) Printing industry training and development programs   Government has really taken measure steps in inculcating training and development programs in the employees so that their skill and ability to work can be improved.   Skills shortages As we all know that there has been a huge transformation in the print sector in past decade so the technology which is been used in 3D printers are not been operated properly by the employees as they are not properly trained and they don’t have knowledge that how the printing machines can be operated. 3D printing not only ensures the best packaging of product but has also helped organizations as an effective marketing tool. brochures.(PIFSA. account management. In terms of personal development. there are various apprenticeship schemes for on-the-job training and tertiary institutions offer academic courses specifically catering for the print and packaging industry. 2014) Challenges faced by printing industry The adoption of digital platforms is not the only challenge facing the sector. labor law. etc. pamphlets and business cards. other courses are available in – Soft Skills Training. 3D printing has traditionally found a role in rapid product development. Cape Town and KwaZulu-Natal Chambers of PRINTING SA. such as the Business Management Program and the Management Development Program offered by Wits. statutory training. The Printing Industries Federation of South Africa also offers Printing & Packaging Technical Trade Theory block courses. including leadership. disciplinary hearings. 3d printers allows companies to try various new designs in printing magazines.3D printers has rapidly increased the new 3D printers are easier to use and are much more user friendly. especially to test and evaluate product designs 3D printers has almost replaced traditional printers as they are cost effective and they are helping organizations to produce standard work. At the Johannesburg. 3D printers has allowed high level of customization for publishing sectors.(bdlive.

2015) PULP AND PAPER INDUSTY Introduction This sector profile provides a brief overview of the paper and pulp industry. Increasing imports of printed goods. The below graph describes the overview of pulp & paper industry SIP Report Page 27 . the drivers of change and the key role players in the paper and pulp sector. (Bdlive. A profile of FP&M SETA learners in the paper and pulp sector is provided 1. It covers the key trends and challenges. 3D printers are very expensive because of which the technology is not been utilized by everyone. and also all the organizations are not able to bear the maintenance cost as well. The imports on printed goods have been increased by the government which has resulted in the reduction of profit margin for the organizations. Overview Pulp and paper industry has been playing a major role in the South African economy since 1970. digitization is bringing significant changes to the paper industry.

Sappi basically deals with the production of business papers. packaging and speciality paper etc. office paper. its headquarter is in Johannesburg.000 tons of paper and 770. it has a production capacity of 675.  PAMSA SIP Report Page 28 .Main players of South African pulp & paper Industry are  Sappi Sappi was established in 1936.000 tons of pulp per year.

2. paper. the company is securing its future in the production of pulp and board at its Skoghall. TRENDS Digitization is bringing significant changes to the paper industry. 3. Nampak’s paper products include cartons and labels. Store Enso. pulp. its headquarter is in Johannesburg. facility. corrugated paper boxes and trays and paper sacks and trays as well as toilet tissue. Mondi SA includes forestry. uncoated fine paper (UFP) and containerboard operations. the second largest manufacturer of pulp. and board. An example of this is the "Wood 2012" project at the Skoghall location. This project is designed to increase quality and efficiency and reduce operating costs. Stora Enso identified the sign of the times at an early stage. With a complete turnkey solution from Siemens for electrification and automation.  Nampak Nampak is Africa’s largest packaging company it was established in 1968. it decided to align its business models. Reflecting these changing markets. Sweden.  Mondi South Africa Mondi group was established in 1967. with a total investment volume of €90 million ($102 million). Challenges The various challenges faced by South African Pulp & Paper industry are SIP Report Page 29 . is investing in ultramodern technology. Materials manufactured from wood and "green" materials represent some of the large growth areas. PAMSA basically deals in renewing and recycling of paper products around the world. As early as 2006.The Paper Manufacturers Association of South Africa (PAMSA) was established in 1992 and its headquarter is in Johannesburg.

At national level. thus reducing greenhouse-gas emissions.    The industry is not being able to plant as many trees as quickly as they should to increase the supply. Issues of water license for planting the trees in some parts of South Africa. A further six lecturers have been seconded to Johannesburg and KwaZulu-Natal to cover subject matter relating to pulp and paper for learner ships and the National Qualification Framework for outcome-based education specifically for the industry. degrees in forestry are offered by several universities while UNISA and the Durban University of Technology (DUT) offer a National Diploma in Pulp and Paper Technology. Increase in transportation cost has reduce the profit margin By recycling paper. 3. PAMSA is coordinating the development of an industry-wide strategy to ensure that there is an adequately trained pipeline of talent. the carbon originally stored by trees in their wood fibers remains ‘locked up’ and out of the atmosphere for longer. Chapter 4 SIP Report Learnings Page 30 . Training and development programs PAMSA funds two lecturers at the Durban University of Technology and one at the University of KwaZulu-Natal to provide specialist technical education to the industry.

           Understanding the corporate culture Fundamental tools of research Culture of the country Survival in extreme climatic conditions Improved proficient in MS Office Punctuality Secondary research Service promotion during festivals ( Green youth ) Adoptability and flexibility with different people Operational efficiency through data analysis Micro and macro environment of 5 manufacturing sub-sectors Suggestions SIP Report Page 31 .

 Interactive feedback sessions of research results or telephonic way to know offer opportunities to understand the reasons underlying failure and stimulate interaction processes so we can know that where are we lacking and what are the expectations of the stake holders. discussion and dialogue are necessary between stakeholders. because. make sense of research results. constructing realities and creating options to act and make problem solving possible. learn about the dynamics of organizational change and the change that stake holder are expecting to see from the organization and then make choices . Researcher can examine the nature and causes of problems.  The organization should provide a unique ID to the stake holders where the organization can send the update and the information can be delivered properly between organization and stakeholder. They must be prepared to share results and not use them as an assessment procedure for the functioning of leaders of specific departments in an organization. workers and the organization. interaction. in order to understand the research results. the researcher cannot stay detached from the organization and the people in it.  I being the research intern was asked to share my views that how can the organization can the improve its research capacity  There were different voices active. and that particular ID should be used to even log in and fill the survey form  It is important that these elements are made clear during the first (intake) meeting between the researcher and representatives or the stake holders. Top management must understand the underlying assumptions of the method and accept these assumptions. Researcher has knowledge and experience in conducting research and theoretical knowledge about the change which they are willing to see and they are expecting it to change.  The total number of stake holders who were asked to fill the survey form are 5000 and the number of respondents are 259 so if we see the report which is been made is made according to 259 response which is nearly 5% we cannot rely on this data to make the report because the responses are very less organization should work on SIP Report Page 32 . In my experience.

(2015). Because in some of the questions the stakeholders have skipped the questions. contact list. Respondents want to know how much longer the survey will take. publish your survey results and your company’s plans to act on the results. Retrieved august  Make sure that researcher is working with an updated.  Keep the goal of your survey in mind when creating your questions. Otherwise. and prevent some people from participating  Research shows that people are more likely to complete a survey if they believe that a company will act on the results. invalid email or mailing addresses will make it difficult to deliver your SIP Report Page 33 . References Footwear industry directors-report/.co. Whenever http://saflia.  Show a progress bar. 2015. from http://saflia.increasing the survey respondents so that they can get the right information and then they can understand that what are the demanding of  The researcher should tell the learners and stake holders that how this survey form is beneficial for them as well as for organization and the organization should ask the stake holders that how many are still in the programs and how many are the drop outs. november). (n.thepaperstory.bdlive.pifsa. Retrieved august 15. ( %20articles/2015November/parttwoinourmanufacturingseriesontheroadtorec (n.jsp?id=3234 market Retrieved august 5.php/training.php/training THABISO MOCHIKO. Retrieved august 5. ( (2015. from August 03).za: http://fosinvestments. Pulp and paper http://www. Retrieved august 2016. 2016.marketresearch. (2015. 2016. 2016. Retrieved august 5.sportstrader.bdlive. Retrieved august 15. SA printing industry still looks good on paper. from sports from from http://www.pifsa.thedti. /Pages/Issue %20articles/2015November/parttwoinourmanufacturingseriesontheroadtorec market-linev3883.jsp?id=3234. from http://www.pdf SIP Report Page 34 page_id=19. from FOSinvestments.php Printing industry / http://www. february 1). may 26) https://www.

SIP Report Page 35 .