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Ch. 2: A Brief History
Carol Thatcher

Spring 2013

STAT 374

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Ch. 2: A Brief History
Pre-20th Century – Operator Quality Control
1900-1920 – Foreman Quality Control
1920-1940 – Inspection Quality Control
1940-1960 – Statistical Quality Control
1960s – Total Quality Control
1970s – Total Quality Control Organization-wide
1980s – Total Quality System
1990s – Six Sigma
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STAT 374

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Walter Shewhart

Name That Pioneer

Employee of Western Electric/Bell Labs
Published Economic Control of Manufactured
Product (1931)
Inventor of control charts

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Edwards Deming Name That Pioneer ● Interned at Bell Labs ● Popularized Shewhart's ideas ● Wrote 14 Points for Management Spring 2013 STAT 374 5 Joseph Juran Name That Pioneer ● Worked at Western Electric/Bell Labs ● Published Quality Control Handbook (1957) ● Popularized Pareto chart Spring 2013 STAT 374 7 Kaoru Ishikawa Name That Pioneer ● Engineering professor in Japan ● Translates Deming and Juran ● Introduced “Seven Basic Tools” Spring 2013 STAT 374 9 .

Armand Feigenbaum Name That Pioneer ● Named the quality “eras” ● Published (Total) Quality Control (1951) ● Introduced cross-functional approach Spring 2013 STAT 374 11 Philip Crosby Name That Pioneer ● Commercially successful. 1977) ● Introduced loss function Spring 2013 STAT 374 15 . but criticized ● Published Quality Is Free (1979) ● Introduced “zero-defects” Spring 2013 STAT 374 13 Genichi Taguchi Name That Pioneer ● Japanese statistician ● Published Experimental Designs (1976.