IR Global Rankings Event

Amsterdam – March 23, 2010

Agenda

IRGR 2010 Summary Best Ranked Companies Q&A and Closing Remarks

5:00 pm 5:20 pm 5:50 pm

2

IR Global Rankings – 2010 Summary

IR Global Rankings
 Created in 1999 (currently the 12th edition)  More than 1000 companies evaluated and ranked  Evaluations based on technical methodology; conducted by experienced Investor Relations professionals and independently reviewed prior disclose  Participants can choose to receive an individual feedback report with the key findings. An individual conf call is held to review any questions.

Supporting Entities

Brief Overview

4

Ranking Categories

IR Website
Evaluation
• • • • Content Design & Navigability Interactivity Technology & Data Handling

Online Annual Report
Evaluation
• • • • Content Design & Navigability Interactivity Technology & Data Handling • • • • •

Financial Disclosure
Evaluation
Operating Information Financial Statements (IS, BS, CF) Guidance Conference Calls Exemplary Disclosure • • • • • •

Corporate Governance
Evaluation
Remuneration and Performance Board Accountability Capital Structure Shareholder Protection Internal Controls Financial Disclosure • •

Investors’ Choice
Online Voting
Best IR Program Best IR Officer

Timeliness

5

Sample of an IRGR Evaluation Spreadsheet
Documents Can Download Directly Without Opening New Internet Explorer

Package Posted in 5-15 Business Days from Request Date

Updates (Considerei nota max qdo tem preço ação atual)

Package Posted in 4 Business Days from Request Date

Company sent E-mail Informing Package will be Sent

All Section of IR Menu Are Seen Without Clicking

Link to IR Homepage in English on First Page

Number of Clicks Needed to Find Information

Site has IR contact(s) and/or Request Form

Last Website Update - Less Than 2 Weeks
3,0 3,0 3,0 3,0 3,0 3,0 3,0 3,0 3,0 3,0 3,0 3,0 1,5 3,0 3,0 3,0 3,0 3,0 3,0

Last Website Update - Less Than 1 Week

Visibility of IR Website vs. Other Sections

Links to Other Sections of the Website

From 3 to 4 Clicks for Any Information

Update Date Information Available

Up to 2 Clicks for Any Information

Company has a Specific IR Menu

Technology and Data Handling

Annual Report Request Date

Contact Person (email, etc.)

Home in "Portal" Format

Package Shipping Date

Links to Related Topics

Design & Navigability

Contact Information

Responsiveness

Interactivity

Timeliness

Navigability

Content

50,0 23,5 39,8 36,7 26,5 43,0 1,5 28,5 26,5 9,5 3,0 24,5 26,0 28,5 8,0 34,5 23,5 22,0 38,3 43,5

15,0 13,5 9,5 14,0 14,0 13,0 13,0 12,0 12,0 8,0 9,0 12,0 8,0 8,5 8,0 12,0 12,5 7,0 15,0 10,0

1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 0,5 1,0 1,0 1,0

1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 0,5 1,0 1,0 1,0

7,0 5,5 3,5 6,0 6,0 5,0 6,0 5,0 5,0 2,0 3,0 4,0 2,0 3,5 3,0 5,0 5,0 2,0 7,0 2,0

2,0 2,0 2,0 1,0 1,0 2,0 2,0 2,0 2,0 2,0 1,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0

3,0 1,5 1,5 3,0 3,0 3,0 3,0 3,0 3,0 1,5 3,0 3,0 3,0 -

2,0 2,0 2,0 2,0 1,0 2,0 2,0 1,0 2,0 -

5,0 5,0 3,0 5,0 5,0 5,0 5,0 5,0 5,0 5,0 5,0 5,0 3,0 2,0 3,0 5,0 5,0 3,0 5,0 5,0

5,0 5,0 3,0 5,0 5,0 5,0 5,0 5,0 5,0 5,0 5,0 5,0 3,0 3,0 5,0 5,0 3,0 5,0 5,0

2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0 2,0

2,0 2,0 2,0 2,0 2,0 2,0 1,0 1,0 1,0 1,0 1,0 2,0 2,0 2,0 1,0 1,0 2,0 1,0 2,0 2,0

1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0

1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0 1,0

10,0 5,5 8,0 6,3 1,5 8,0 2,3 4,8 3,3 3,3 8,3 2,0 2,0 6,5 2,0 8,5 7,5

15,0 6,5 13,0 11,0 12,0 13,0 2,5 7,5 10,0 11,0 2,0 12,0 13,0 8,5 11,0 13,0 10,0 9,0 11,0 14,0

10,0 8,0 8,5 8,5 8,5 9,0 4,0 6,0 9,0 6,0 1,0 8,5 8,0 3,5 5,0 9,0 8,0 5,0 5,5 9,0

1,0 1,0 4,0 5-Jan-09 relaciones.inversores@abertis.com 3,0 1,0 1,0 5-Jan-09 investor.relations@adidas-group.com 3,0 1,0 1,0 5-Jan-09 1,0 1,0 3,0 5-Jan-09 1,0 1,0 3,0 5-Jan-09 ir@all-logistica.com 1,0 1,0 4,0 1,0 1,0 5-Jan-09 1,0 1,0 5-Jan-09 gmansur@amil.com.br 1,0 1,0 4,0 5-Jan-09 AMPServices@computershare.com.au 1,0 1,0 1,0 5-Jan-09 1,0 1,0 5-Jan-09 corporatecommunications@arcadis.nl3,0 1,0 1,0 5-Jan-09 1,0 1,0 3,0 5-Jan-09 1,0 1,0 8-Jan-09 1,0 1,0 5-Jan-09 4823.flavia@bradesco.com.br 1,0 1,0 4,0 5-Jan-09 1,0 1,0 3,0 5-Jan-09 CATABOTE@BANCOLOMBIA.COM.CO 1,0 1,0 1,0 5-Jan-09 1,0 1,0 5-Jan-09 1,0 1,0 3,0

1,0 1,0 1,0 1,0 1,0

3,0 3,0 3,0

2,0 2,0 2,0 2,0

1,0 1,0 1,0

3,0 3,0

2,0 -

1,0 1,0 -

3,0 3,0

-

3,0

-

5,0 4,0 4,5 4,5 4,5 4,0 3,0 5,0 4,0 4,0 4,5 4,0 2,5 4,0 4,0 4,0 3,0 4,5 5,0

1,0 0,5 0,5 0,5 1,0 1,0 1,0 0,5 0,5 1,0 0,5 1,0

4,0 4,0 4,0 4,0 4,0 4,0 2,0 4,0 4,0 4,0 2,0 4,0 4,0 2,0 2,0 4,0 4,0

6

Total
100,0 57,00 78,75 76,40 62,50 86,00 21,00 56,25 62,25 37,75 15,00 60,25 63,25 51,00 34,00 75,00 56,00 43,00 78,25 84,00

The IR Global Rankings Cycle
The IR Global Rankings: an ongoing, year-round process for both Participants and the Rankings team
IRGR Registration Period

Revision and Update of IRGR

Evaluation Process

Enhanced IR Programs

Continuous Improvement

Award Ceremonies

Benchmark Report
Conference Calls

Best Practices & Feedback Reports

7

Key IR Global Ranking Points
What Makes IR Global Rankings Unique?

Individual Feedback Reports Transparency Global Benchmark Comparisons

Unique Evaluation Method and Ranking System

A True Global Ranking

Recognition

8

Summary of the 2010 Edition
 503 Participants from 35 countries and 10 industries  5 Global Ceremonies: Amsterdam, Taipei, Beijing, New York and São Paulo

9

Breakdown of Participants per Region
Africa 1%

Africa 1%

Asia/Pacific Asia/Pacific & 18% Africa 19%

Europe Europe 25% 26%

North America 20% Asia/Pacific 37%

Latin Latin America America 34% 36%

North North America America 20% 21%

Latin America 19% Europe 23%

2009 Edition
163 companies from 32 countries
10

2010 Edition
503 companies from 35 countries

Breakdown of Participants per Industry
2009 Registered Companies by Industry
Utilities Telecommunications Technology Oil & Gas Industrials Health Care Financials Consumer Services Consumer Goods Basic Materials 5% 8% 9% 8% 17% 7% 17% 7% 12% 10%

2010 Registered Companies by Industry
Utilities Telecommunications Technology Oil & Gas Industrials Health Care Financial Institutions Consumer Services Consumer Goods Basic Materials 7% 8% 9% 9% 15% 7% 15% 5% 8% 17%

2009 Edition
163 companies from 32 countries
11

2010 Edition
503 companies from 35 countries

IR Global Rankings 2010 Main Trends

2010 IRGR Highlights
Aftermath of the crisis: improve content
• Content – Disclosure of Corporate Governance information; – Investor Days / Meetings’ information; – Audio and transcripts of conference calls.
Content
64% 46% 51% 35% 69% 55% 66%60% 64%
86%

Corporate Governance
92% 63%
77%

79%

83%

92%

54%

61%

71%

75%

Africa

Asia/Pacific

Europe

Latin America

North America

Africa

Asia/Pacific

Europe

Latin America

North America

2010

2009

2010

2009

FOCUS: IR Productivity and Efficiency Differentiate from others through detailed content
13

2010 IRGR Highlights
Back to basics: implement simple features
• Interactivity – Financial data in downloadable Excel format; – Social networks, Web 2.0.
Interactivity
70%

Web 2.0 / Social Media
27%

43%

54%
34%

33%

44%

56% 51%

64%

22%
14% 8%

19%

25%
0% 0%

11% 7%

13%

Africa

Asia/Pacific

Europe

Latin America

North America

Africa

Asia/Pacific

Europe

Latin America

North America

2010

2009

2010

2009

FOCUS: IR Productivity and Efficiency Facilitate the access to / distribution of existing info
14

Highlights EUROPE
Highest / Most Improved – Corporate Governance information: Board of Directors / management compensation; – Social Responsibility / Environmental information.
Social/Environmental
100% 80%
54% 40%

93%

75%

82% 61%

88% 83%

Africa

Asia/Pacific

Europe

Latin America

North America

2010

2009

Downloads in Excel Format
80% 92%

50% 50%

61%

62% 42%

69%

38%
17%

Africa

Asia/Pacific

Europe

Latin America

North America

2010

2009

Room for improvement – Price charts: event-centric, comparable to peers and indexes; – Financial data in downloadable Excel format; – Social networks, Web 2.0.
15

IRGR Scores x P/E x Mkt.Cap
25,0

5

35,0

Health Care
30,0

Technology
2 4 3 1
25,0

20,0

Trailing P/E

15,0

Trailing P/E

3 4
10,0

1

20,0 15,0 10,0

2
5,0

5

5,0 65,00 70,00 75,00 80,00 85,00 68,0 70,0 72,0 74,0 76,0 78,0 80,0 82,0

IRGR Score - Website
18,0 16,0 14,0

Mkt Cap Source: Bloomberg, March 2010

IRGR Score - Website

3

Utilities
2 1

Trailing P/E

12,0 10,0 8,0 6,0 4,0 2,0 67,0 68,0 69,0 70,0 71,0 72,0 73,0

5 4

• Small caps, even with smaller budgets, can put together an efficient IR Program with solid results; • Global standards convergence is likely to prevail over regional or industry characteristics.
16

IRGR Score - Website

Questions & Answers

Appendix Key Technical Criteria For IRGR 2010

IR Website Ranking

Categories for IR Website

Content

Design & Navigability

Interactivity

Technology & Data Handling

Timeliness

Technical evaluations revised by technical independent committee
19

IR Website Ranking
Key Themes and Tools Considered for IR Website
50% 15% 10% 15% 10%

Content
 Investment & strategy messages
 Corporate governance  Corporate responsibility  Industry highlight  Filings & releases  Equity research guidance

Design & Navigability
 Remember the rule: less is more  Information intuitively found  Number of clicks necessary

Interactivity
 Updated event calendar and FAQ

Technology & Data Handling
 Use of webcasts, podcasts, RSS  Mobile access  Search tool  Site map or site tracking

Timeliness
 Contact details for IR team  Update status of sections

 Spreadsheet downloads
 Interactive price charts  E-mail alerts

20

Financial Disclosure Ranking

Financial Disclosure

Operating Information

Income Statement

Balance Sheet

Cash Flow Statement

Guidance

Conference Calls

Exemplary Disclosure

Technical evaluations revised by technical independent committee
21

Financial Disclosure Ranking
Key Themes and Tools Considered for Financial Disclosure
15% 60% 10% 5% 10%

Operating Information
 Relevant data such as volumes, prices, market shares, etc.

Financial Statements (BS, IS, CF)
 Complete and detailed financial statements  MD&A reporting is recommended with detailed explanations for financial results

Guidance
 Easy to find

Conference Call
 Actual earnings conference calls  Transcripts and earnings presentation

Exemplary Disclosure
 Equitable treatment in reporting  Conference calls and supporting materials  IFRS and USGAAP

 Updated
 Changes or buildup of trends  Guidance for operating data is also helpful

 Presence of summary tables to facilitate viewing

22

Corporate Governance Ranking

Corporate Governance

Remuneration & Performance

Board Accountability

Capital Structure

Shareholder Protection

Shareholder Meetings

Internal Control Mechanisms

Financial Statements & Disclosure

Technical evaluations revised by technical independent committee
23

Corporate Governance Ranking
Key Themes and Tools Considered for Corporate Governance
29.5% 7.5% 25.5% 17% 15.5% 5%

Remuneration & Performance
 Formal evaluation/com pensation for executive officers  Policies that tie management compensation to performance indicators

Board Accountability
 Board composition / independent board members  Committees and charters  Succession plan

Capital Structure
 Capital held by the controlling group and free float

Shareholder protection & Shareholder meetings
 Policies regarding share classes and voting rights  Tag-along minority shareholders  Policies that regulate crossshareholding  Proxy voting at shareholders’ meetings
24

Internal Control Mechanisms
 Disclosure of Policies for related-party transactions  Dividend policy  Nomination committee

Financial Statements & Disclosure
 IFRS and USGAAP

 Policies for mandatory offerings

 Policy of providing detailed financial statements.

Investors’ Choice Ranking
• Categories: Best IR Program & Best IR Officer

• Online Voting Period: November 16, 2009 to December 16,
2009 • Voting Channels: IR websites (through a specific Investors’ Choice banner) and the IR Global Rankings homepage

Votes counting and validation revised by KPMG

25

Individual Feedback and Best Practices Report
• Participants who choose to acquire the individual feedback report will receive suggestions for improvements where applicable, as well as a benchmark report with key best practices and examples to follow for each category

26

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