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4017 Vessel Ct.

Land O Lakes, Fl. 34639
Sconlon1995@live.com
813-786-8833

Shannon M Conlon
Objective
Seeking career advancement within a professional organization that will utilize my customer
service, marketing, and creative problem solving skills to benefit mutual growth and success. Strong
passion for teamwork and relationship development within the community.

Experience
Shipt

(June 2016 - Present)

Customer Service – Personal Shopper
 Effectively manage orders to ensure on-time, accurate deliveries
 Ensure positive brand image through multi-channel communication
 Implement conflict resolution techniques to ensure customer satisfaction

NESTLÉ Professional Beverages

(August 2015 – May 2016)

Marketing Intern – Hot Solutions
 Assist with global and high priority platform launches in North America.
 Manage and execute the NESCAFÉ Milano Quarterly Marketing Program
 Develop cost calculating tools for profit management
 Create and maintain sell sheets to include updated value propositions
 Transform key insights to be executed through sales presentations
 Manage sales tools inventory to ensure updated information and optimize costs

Work cross functionally to execute company objectives

Publix Supermarkets

(April 2012 – April 2016)

Customer Service Department – Cashier
 Provide premier customer service
 Develop customer relationships
 Use dynamic problem solving to assist customers

Education
University of Central Florida

(August 2016)

Marketing B.S.B.A
 Bright Futures scholarship recipient

Land O Lakes High School/Pasco-Hernando State College

Dual Enrollment Student

Relevant Coursework




MAR3391 Professional Selling
MAR3403 Sales Force Management
MAR3503 Consumer Behavior
MAR3023 Marketing
MARMAR3721 Digital Media Marketing

Skills

Microsoft Office
Creation and implementation of point of purchase materials
Inventory and Budget Management

(June 2013)