Professional Documents
Culture Documents
1 First Avenue
Baltimore, MD 12345
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PROFESSIONAL HIGHLIGHTS
BALTIMORE SUN, Baltimore, MD
Classified Advertising Manager
2006 to 2009
Surpassed revenue and customer service targets while managing daily operations and workflow for a department
with eight team members working together to optimize revenue, profitability, and customer relations. Established
and communicated performance goals, monitored achievement of objectives, and provided ongoing coaching and
motivation. Launched new product and service offerings, diligently identifying the target market to ensure each
team member understood clients needs and preferences. Directed print and online activities including sole
responsibility for the Baltimore Sun jobs website. Maintained control of expenses to maximize profitability.
Problem Solving
& Innovation
Identified opportunities to enhance existing and develop new revenuegenerating offerings; created new programs and services from the ground up,
developing policies, procedures, and systems to ensure viability.
Spearheaded creation of an online business directory, developing the
infrastructure to support this business venture. Assembled a six-person call
center team, outlined performance objectives, and oversaw goal achievement.
Goal Attainment
Recruitment
& Retention
Recruited, trained, and retained key personnel, building a loyal and dedicated
team of top performers; motivated the team like never before, leveraging
coaching experience to cultivate camaraderie and collaboration.
Event Planning
& Coordination
Mapped out every detail for the annual career fair, an event co-sponsored by
the Baltimore Sun and the City of Baltimore; grew event, doubling revenue
generated and attracting 1,000+ attendees and employers.
Relationship
Development