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Writing Business Letters
Useful phrases and vocabulary for writing business letters.

 Thank you for your letter of March 15...... Making a request ..  Thank you for contacting us...  to enquire about ....  to request...  I would just like to confirm the main points we discussed on Tuesday..  to confirm ..  I would be interested in (obtaining / receiving) .  It was a pleasure meeting you in London last month.. and would like to ...  We would appreciate it if you would .Salutation  Dear Mr.  Thank you for your letter regarding .. and would like to know .....  Having seen your advertisement in ..  I received your address from .  In reply to your request.  I am writing to tell you about .....  With reference to our telephone conversation yesterday.  I recently read/heard about .. Brown  Dear Ms White  Dear Sir  Dear Madam  Dear Sir or Madam  Gentlemen  We are writing Starting Referring to previous contact  to inform you that .. I would like to .  I enjoyed having lunch withh you last week in Tokyo......  Further to our meeting last week . ..  I am contacting you for the following reason...

 I regret any inconvenience caused (by) . inconvenience)..  It will take about (two/three) weeks to process your order..  We have pleasure in enclosing a detailed quotation.  Our records show that we have not yet received Orders Prices Referring to payment ..  You will find enclosed our most recent catalogue and price list..  We can make you a firm offer of ...  Please confirm receipt of our order.  Our terms of payment are as follows ....  We can guarantee you delivery before ......Apologizing  We are sorry for the delay in replying to ..  Your order will be processed as quickly as possible.  Please send us your price list....  Thank you for your quotation of ...  I would like to apologize for the (delay....(date)  Unfortunately these articles are no longer available / are out of stock. please accept my apologies for .  Please note that our prices are subject to change without notice.  We are pleased to place an order with your company for.  Once again.  I am pleased to acknowledge receipt of your order n° ..  We would like to cancel our order n° ..

 We hope you can settle this matter to our satisfaction.  For further details .  If you require more information .  Please find enclosed .  I look forward to seeing you next week..... Closing remarks Referring to future business Referring to future contact ....  You will receive a credit note for the sum of .. Enclosing documents  According to our records .  I am enclosing .  If we can be of any further assistance. please let us know.  You will find enclosed .  We hope you are happy with this arrangement..  We would be (very) pleased to do business with your company.payment of ....  Thank you for taking this into consideration.  Please send payment as soon as possible... please do not hesitate to contact me..  If I can help in any way..  We look forward to a successful working relationship in the future.  I would be happy to have an opportunity to work with your firm.  Thank you for your help.

 Sincerely..} for all customers / clients Yours faithfully.  Looking forward to receiving your comments. . for those you already know and/or with whom you have a working relationship   .  I would appreciate a reply at your earliest convenience.} in more formal letters Regards.Ending business letters  Looking forward to hearing from you. } Yours sincerely.  An early reply would be appreciated.} Sincerely yours.  I look forward to meeting you on the (date)..

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