DE LA SALLE UNIVERSITY-DASMARINAS

College of Business Administration
Graduate Studies in Business
COURSE SYLLABUS
Course Title

Technology and Operations Management

Course Code
Units Earned
Prerequisite
Professor
E-mail Address
Consultation Period

I.

3
Dr. Jonathan D. Mondero
jomondero@yahoo.com or
jdmondero@dlsud.edu.ph
Time
Day
1:00pm to 3:00pm Sat
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________
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________

Venue
GSB401
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COURSE DESCRIPTION
Guided by the values of faith, zeal for service, and communion in mission, this course uncovers the meaning of production operations management --- how
this information is used by decision makers in different business roles. This is achieved by helping you realize your full potential (has passion for
excellence) individually and in collaboration with diverse stakeholders, and thereafter, in participating responsibly in church (God- loving), industry, and
nation-building (patriotic).
This introductory course intends to make you conversant and familiar with the conceptual and procedural aspects of production operations management. It
will provide you with the basic knowledge of how quantitative and qualitative decision making is used in the day to day operation of production and service
operation decision makers, and the techniques and methods are used to classify, summarize and present meaningful operation from a mass of business
data. Since production operations management is so pervasive, an understanding of its uses and limitations is valuable whether you will eventually
become the chief executive/operating officer, marketing manager, a finance manager, an entrepreneur, or a local government official.

II. DESIRED LEARNING RESULTS
Expected Lasallian Graduate
Attributes (ELGAs)

At the end of the course, the following are expected to be realized:

Has passion for excellence


God-loving

Practice accuracy and precision in the mathematical aspect of production operations by solving
quantitative problems.
Construct the basic computations by identifying the relevant information necessary to complete a
correct statement.
Summarize acquired knowledge and skills by applying the relevant tools, methods and techniques to
solve the different production operations management problems.
Exhibit faith by interpreting, judging, and evaluating classroom realities in the light of the Gospel.

and effectively present the interpretation and analysis of the relevant results (Has passion for excellence). Shows a good understanding of the decision making qualitatively. and their implications to various stakeholders.com) A.) Qualitative techniques Shows little to no understanding of the decision making qualitatively. honesty. o You shall act as a operational professional helping the various stakeholders come up with a business decision that is in line with the concept of corporate social responsibility (Patriotic). competence.) Proficient (3 pts.rcampus. Shows a basic understanding of the decision making qualitatively. Manifest the spirit of patriotism by being involved in the pursuit attaining productivity of triple bottom line production operations and corporate social responsibility. ELGA-based rubric for the final output (adapted from http://www. FINAL PRODUCT: Comprehensive Production Operations Case Analysis / Course Documentation (Book Bind) The goal is to solve a comprehensive production operation case by integrating the whole production operation process and appropriately prepare operations cases in good form with accompanying measurement of quantitative/qualitative and their interpretation. Shows a well developed understanding of the decision making qualitatively. Shows a well developed understanding of the quantitative computational techniques. Has Passion for excellence Performance Element Unsatisfactory (1 pt.  Patriotic  Demonstrate the importance of ethics and Christian-like actions in production operations management by emphasizing the importance of truthfulness. objectivity. Demonstrate the spirit of patriotism by being informed with new operations practices that affects current national economic issues. Score . Quantitative techniques Shows little to no understanding of the quantitative computational techniques. integrity. o Your production/service l statement must clearly incorporate the correct flow of the quantitative techniques cycle. and precision in the light of decision-making. Shows a basic understanding of the quantitative computational techniques Shows a good understanding of the quantitative computational techniques.) Advanced (4 pts.) Partially Proficient (2pts. III. identify concepts and principle relevant to the case. o You are responsible in preparing ethical production operations statements that will result to Christian-like business decision and action (Godloving).

) Score C.) Proficient (3 pts.) Integrating social responsibility into business case Students fail to characterize and integrate the different models of social responsibility discussed. Correctly recognizes applicability of ethical Uses an established ethical construct appropriately. Students correctly characterize and integrate at least two models of social responsibility. Authoritative rule driven without justification. God-loving Performance Element Unsatisfactory (1 pt.) Partially Proficient (2pts. Position may be less definitive (e. to clarify this position in the paper. Patriotic Performance Element Unsatisfactory (1 pt. an explanation of the stance. and some defense against possible objections. Answers that somewhat meet expectations exhibit a social responsibility stance. a clear explanation of the stance.) Advanced (4 pts. Answers that meet expectations exhibit a clear social responsibility stance. "must do").) Ethical Awareness No analysis provided. and a sharp defense that takes into account serious objections.. and to defend this position against possible objections. Applies rule or standard considering potential consequences or conflicts. Partially Proficient (2pts. Correctly applies ethical constructs.g. an illuminating characterization of that position. Essay shows insightful characterization and integration of social responsibility in the business case Position on Social Responsibility Case Students fail to choose fully a position on social responsibility. Use of established ethical construct Defaults to a superior or authority without further Minimal effort at analysis and justification. Considers Score . "should do" vs. Answer shows exceptional insight into the social responsibility position chosen.) Advanced (4 pts.) Proficient (3 pts. and a full defense against possible objections. Students correctly characterize and integrate the three models of social responsibility.B.

May miss or misinterpret key point or position Incomplete specification of contexts of concepts. rules or authority.elaboration. Evaluation of key actors in the case. Recognizes that contexts of concepts must be specified. Any analysis appears to have been done without reference (explicit or implicit) to guidelines. aspects of competence and responsibility of key actors. May cite analogous cases. VALID ASSESSMENT Midterm/Enabling Major exam Reports Class participation Attendance Total Criteria 30% 40% 20% 10% 100% Final/Culminating Major exam Culminating Performance Reports (Plant Immersion) Attendance Total Criteria 30% 30% 30% 10% 100% . Thorough evaluation of competence and responsibility of key actors IV. Cites analogous cases with appropriate rationale. Citing of Analogous Case Takes a definitive and unambiguous position without justification. concept(s).

· Strategies and its importance (Passionate for excellence) Management Class Policies (Patriotic) . Formation of groups can provide support for individual students who are having difficulty with a specific learning stage.Introduction to Production Operations Management Chapter 2 .V. artifacts. purpose is to present students with samples of objects. Strategy. CE. and added to related concepts.Gospel reading Stevenson. · Operations Principles and Ethical Standards ( God-loving) Step 4: Abstract Conceptualization (AC) Students are now ready to enter theory-building and problem-testing stage of learning cycle. processes. or phenomena found in practice. concepts are proved deductively. and Productivity 3 God loving . RO: Discussion on the following topics Step 1: Group Formation (GF) Large classes need to be divided into study groups of three to six students. · Introduction to Operations (Passionate for excellence) Step 2: Concrete Experience (CE) During Concrete Experience stage of instructional cycle. The most effective system of instruction is a problem solving lab environment. Instructional method in this stage is usually deductive lecture and discussion.Competitiveness. · Step 3: Reflective Observation (RO) After students have observed samples of concepts. COURSE OUTLINE Topics Hours Teaching Strategies Class Activities Midterm (18 hours = 15 hours classroom-based + 3 hours midterm examination): Introduction to Production Operations Management Chapter 1. expanded. behaviors. Willian Production Operations Management based on Kolb’s (Experiential Group Learning Model) ELM GF.

The evaluative instruments should include a variety of questions that incorporate each level of Bloom’s taxonomy of objectives (Knowledge.Chapter 3. and patriotic – GF. Chapter 4. Synthesis. MSE. exponential smoothing. Self and group assessment Step 6: Evaluation (E): Evaluation instruments such as quizzes and tests are part of feedback mechanism that teacher uses to inform students of their progress in learning environment. Analysis. Self and group assessment on the computation of forecasting techniques.MAPE. MAD. Role-play and simulation gaming are teaching methods used for this stage. Tracking signal. and God loving Discussion on the following topics · Qualitative Approaches to Forecasting · Quantitative Techniques · Types of Forecasting Techniques · Choosing the right Forecasting techniques for Business Decision Making AC. E: Cases of ethical dilemma in production operations. Comprehension. trend regression analysis. AC. E: Computation using quantitative approach moving average. AE.Gospel reading Passionate for excellence.Gospel reading Passionate for excellence. God loving . RO: Discussion on the following topics · Stages of Product and Service Design · Reliability · Technology and Innovation Discussions · Problem Solving on the Capacity for Product and Service . CE. Application. god loving.Forecasting 3 Step 5: Active Experimentation (AE): Learning process in this stage leads to application of what has been learned to practical problems encountered by practitioners. AE. and Evaluation).Product and Service Design 3 God loving . Patriotic.

Chapter 5.Gospel reading Independent Study and Assessments and Improvements of their own company Facility Layout Passionate for excellence. god loving. E: Problem Solving. CE. RO: Discussion on the following topics · Capacity Discussion · Break even analysis · Productivity computations and Capacity computations · Problem Solving on the Capacity for Product and Service AC.AC. and patriotic – .Process Selection and Facility Layout 3 Identifying Processes in each Operations in Production or Services. actual production of Smiley face greeting card by the groups. and patriotic – GF. Chapter 6. Self and group assessment on process and facility layout. Research: Assessment of Facility layout of your company Final/Culminating: (27 hours =21 hours classroom-based + 3 hours research day/CSR Activity + 3 hours final exam) Chapter 7. CE. AE. god loving.Design of Work System 3 Production process on the chosen product assembly God loving . E: Problem Solving. AE. E: Problem Solving. Self and group assessment. Self and group assessment.Gospel reading Passionate for excellence. and patriotic – GF. Assessment of Current Facility Layout and Improvements of Proposed Layout as manifested by their Independent Study on their respected companies God loving .Gospel reading Passionate for excellence. god loving. RO: Discussion on the following topics · Identifying processes in any operation · Designing of Facility Layout in Operation AC.Capacity Planning 3 Capacity Planning Challenges in Complex Operations (Experiential Group Learning Model) ELM God loving . AE.

Self and group assessment on Design of work systems. Critique of relevant Research paper on current issues of Quality tools and Management. god loving. AE. CE. Internal control evaluation case. Self and group assessment. patriotic. E: Problem Solving. RO: Discussion on the following topics · Need and Nature of Location Decisions · General procedures for making Location Decisions · Factors that affect Location Decisions · Chapters 9 & 10. and patriotic – GF. E: Problem Solving.Management of Quality and Quality Control 3 Management Quality Gurus based on Heizer (Experiential Group Learning Model) ELM Quality Issues and Improvements in their Companies (Experiential Group Learning Model) ELM AC.Group discussion: Total Quality Management on the Workplace Passionate for excellence – Library/ research work.Gospel reading Patriotic .Gospel reading Passionate for excellence. AE.GF.Gospel reading . CE. Critique of relevant Research paper on current issues of current time and motion study God loving . and passionate for excellence Culminating activity:Sharing of best practices in terms of Quality Management Self and group assessment. God loving . RO: Discussion on the following topics Chapter 8 . application of the TQM in work places God-loving.Location Planning and Analysis Location Planning and Analysis of companies(Experiential Group Learning Model) ELM · Simulation of Design of Work Systems by manufacturing Sandwich Assembly · Discussion on the Time and Motion and Work Study · Transportation Model AC.Supply Chain Management 3 Supply Chain Management Practices The transportation Model Quality Gurus Total Quality Management Quality Controls/Systems 7 Quality Control tools God loving . Discussion on the following topics: · · · · Chapter 11.

Inventory Management 3 Chapter 13. and Other Considerations · Benefits of MRP · Chapter 14. Self and group assessment. AE. Self and group assessment. Discussion on the following topics: · The need for supply chain management · Benefits of effective SCM · Elements of SCM · Logistics · Use of Cloud God loving . Processing.in Companies (Experiential Group Learning Model) ELM Chapter 12. god loving. Challenges. God loving . and patriotic – . patriotic. god loving. god loving. CE. RO: Discussion on the following topics · Overview of MRP · MRP Inputs. Outputs. and passionate for excellence Culminating activity:Sharing of best practices in terms of Supply Chain Management. E: Problem Solving. Self and group assessment. industry SCM strategies God-loving.Gospel reading Passionate for excellence.Group discussion: Global Supply Chain Management Passionate for excellence – Library/ research work. E: Problem Solving.MRP and ERP. RO: Discussion on the following topics · Nature and importance of Inventories · Requirements for effective Inventory · Demand forecasts and Lead Time information · · Quantity Models and Operations Strategy Systems AC.Gospel reading Passionate for excellence.Aggregate Planning and Scheduling Inventory Management Issues and Improvements in their Companies (Experiential Group Learning Model) ELM Aggregate Planning and Scheduling Strategies and Tactics (Experiential Group Learning Model) ELM Patriotic . Critique of relevant Research paper on current issues of Supply Chain Management. and patriotic – GF. CE. and JIT and Lean Operations 3 MRP and ERP settings in Companies (Experiential Group Learning Model) ERP.Gospel reading Passionate for excellence. and patriotic – GF. God loving . Manufacturing Execution Systems AC. AE.

Self and group assessment. Processing.ELM GF. CSR Activity (Class Activity) Factory/Industry Visit (Class Activity) 3 Facilitate CSR activity at Bahay PagAsa Visit at least 1 company and understand/study their technology and operations strategies . CE. and patriotic – GF. god loving. god loving.JIT and Lean Operations Chapter 17-Project Management 3 3 JIT and Lean Operations practices in Companies (Experiential Group Learning Model) ELM Improvement Projects done in their respective companies (Experiential Group Learning Model) ELM ERP. God loving .Gospel reading Passionate for excellence. E: Problem Solving. and Other Considerations · Benefits of MRP · Chapter 15. E: Problem Solving. God loving .Gospel reading Passionate for excellence. Self and group assessment. Manufacturing Execution Systems AC. CE. Outputs. AE. CE. RO: Discussion on the following topics · Behavioral Aspects of Project Management · Project Life Cycle · Work Breakdown Structure · PERT/CPM Techniques AC. RO: Discussion on the following topics · Overview of MRP · MRP Inputs. RO: Discussion on the following topics · · Lean Operation Systems Goals of JIT and its importance · · Building Blocks of JIT Benefits of JIT System AC. AE. and patriotic – GF. AE. E: Problem Solving. Self and group assessment.

plagiarizing. A significant portion of your learning is dependent on your participation in. You are expected to be in class. for a maximum of 9 hours. Seatwork. You are expected to do your own work on the examinations and are responsible to protect your work from being copied by your classmates. Cellular phones should always be in silent mode during class hours. iii. ix. In order to succeed in this course. inclusive of tardiness. Documents should have a neat. which merit a grade of 0. either individual or group. If you engaged yourself in an academic dishonesty you will be subjected to a range of disciplinary actions. Other Concerns Relative to the Class. and unauthorized collaboration with another in preparing outside work. Any concern that is relevant to the class should be brought to my attention before it is elevated to a higher authority or an outside party. Reference materials may not be used during quizzes and examinations. . There will be two major examinations with a Comprehensive Final Examination. This would cover. You must provide your own supplies. for use whenever necessary. You should notify me personally in advance regarding all approved absences. Class Attendance. x. the classroom community.. a student’s disabling condition) may be decided and acted on a case to case basis. Special arrangements requested due to certain situations (e. There is no provision for makeup for any missed seatwork. and contribution to. All absences after that shall mean excessive absences. but not limited to. Make-up quizzes are given for excused absences only. professional appearance and be stapled in correct sequential order. including but not limited to. You are held responsible for all lessons and requirements that you missed during your absence. etc. The academic work you will submit shall be the result of your thought. from a failing grade on an activity in question to expulsion from the University. Only black ballpoint pen is allowed. Other matters not provided in the preceding policies concerning this class maybe resolved within the bound of University policy. Textbook. or extremely unavoidable circumstances. quizzes. for instance. tests. or self-expression. You are responsible for arranging the schedule with me. v. iv. punctuation and spelling. Proper Decorum in the Classroom. Quizzes and Examinations. All written answers/solutions must be prepared using correct format. ii. There is no provision for make up for any missed assignment. You maybe absent only (due to sickness or extremely unavoidable circumstances). Assignments will be due at the beginning of class unless otherwise indicated. projects. including a non programmable calculator. Assignments. You should bring with you this book every class meeting as most of the class activities will require its use.g. and significantly contribute to the classroom discussion. Civility in the classroom is expected from all members of the class. You will lose the chance to take the special quiz if you fail to take such as scheduled. research. cheating on an examination or quiz. COURSE POLICIES i. complaints directed to me (manner of teaching. vi.00. Acts prohibited by the University for which discipline may be administered include scholastic dishonesty. Assignments turned in after the due date will not be accepted. turn in all work on time. vii. Policy on Scholastic Dishonesty. All written requirements should be completed on appropriate working papers with your name. you will need to spend time reading it in preparation for class. sickness. and assignments.VI. The use of translators is strictly prohibited during quizzes and major examinations. If you missed any quiz you should see me during my consultation hours on the day you report to our class to schedule the make up quiz. You may take a special examination only if your failure to take such is due to an approved absence. date and type of course requirement. whether taken electronically or on paper. grades. The use of walkman or similar gadgets during class hours is also prohibited. grammar.) or to your classmates. viii. Special major examination is given only within one week after the examination schedule. classroom presentations. An academic work is defined as. the use of cellular phones is prohibited in class unless a special permission is sought. Major Examinations. The textbook is an essential reference and learning tool. General Concerns.

Inc Prepared by: Graduate Studies in Business nd 2 Term SY 2015-2016 Endorsed: Approved: Jonathan D. South-Western Thomson Learning Martinez. . (4 Edition). (4 Ed. Production Operation Management (9th Edition). REFERENCES A. Inc. Rex Bookstore. PhD Professor. (2 Ed. Inc. Operations Management. Edward nd (2005). Production Management. McGraw-Hill.L. th Dilltworth D. CBAA-GS Zeny Lontoc.VII. References: William J. Mondero. th Dan Reid and Sanders (2010). College of Business Administration and Accountancy . Operations Management. Production Management. John Wiley & Sons.Hill. (3 Ed. et al. Textbook: Stevenson. McGraw.Graduate School .).). Operations Management. Inc B. th Heizer and Bayer. William.). (2011). PhD Director. Inc. (2007). Stevenson (2007). (9th Edition). (2008). McGraw-Hill.