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This dissertation would not have been possible without the guidance and the help of
several individuals who in one way or another contributed and extended their valuable
assistance in the preparation and completion of this research project.
First and foremost, our utmost gratitude to our Academic Writing lecturer, Puan Arfah
bt. Abdullah whose sincerity and encouragement we will never forget. Besides her unselfish
and unfailing support, she thought us the right way to approach the project and made our job
a lot easier. She has shared valuable insights in the relevance of our study and it truly help the
progression and smoothness of the research project. Puan Arfah has been our inspiration as
we hurdle all the obstacles in the completion this research work.
Our grateful thanks also go to our respondents. Their sacrifice of their time
to answer our questionnaire is vital for the collection of data to complete our
project. Special thanks to Mrs A and Mrs B who chose to remain anonymous for
allowing us to have interview sessions with them. Due to their respective
expertise and experience, we gained valuable information and opinions for our

We are also indebted to our beloved parents, for their love and endless motivation as
well as providing the financial resources. Not to forget, the omnipresent God, for
answering our prayers for giving us the strength to plod on despite our
constitution wanting to give up and throw in the towel, thank you so much
Dear Lord.