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Emotional Intelligence

Self Assessment

Emotional Intelligence
WhenpeopleintheworkplacedonotactwithEmotionalIntelligence(EQ)thecostscanbegreat:lowmorale,bitterconflictandstressalllimit
businesseffectiveness.Thereisalsothefinancialcostoflitigationwhenpeoplecomplainofbeingbullied,intimidated,andexploited.Emotional
Intelligencealsocontributesinapositivebusinessenhancingway,improvingteamworking,customerserviceandthemanagingofdiversity.
DanielGolemandefinesEmotionalIntelligenceasthecapacityforrecognisingourownfeelingsandthoseofothers,formotivatingourselves,andfor
managingemotionswell,inourselvesandinourrelationships.
PeoplewithhighEQcopewellwiththeirownemotions,andnoticeandrespondappropriatelytotheemotionsofotherpeople.Thismakesiteasierto
harnesstheirpotential,andtherebythepotentialoftheorganisation.
YoucanmakeaquickmeasureofyourownEQbyansweringthesequestions:
Areyouawareofthesubtletiesofyourownfeelings?
Doyouusuallyknowwhatotherpeoplearefeeling,eveniftheydonotsayso?
Doesyourawarenessofwhatothersaregoingthroughgiveyoufeelingsofcompassionforthem?
Canyoucarryondoingthethingsyouwanttodounderdistressingcircumstances,sotheydonotcontrolyourlife?
Whenyouareangry,canyoustillmakeyourneedsknowninawaythatresolvesratherthanexacerbatesthesituation?
Canyouhangontolongtermgoalsandavoidbeingtooimpulsive?
Doyoukeeptryingtoachievewhatyouwant,evenwhenitseemsimpossibleanditistemptingtogiveup?
Canyouuseyourfeelingstohelpyoutoreachdecisionsinyourlife?
PeoplewithhighEQwillansweryestothesequestions;howeverselfassessmentcanonlymeasurewellforpeoplewhoareselfaware.Thisisonlya
goodmeasure,therefore,forthosewiththeimportantEQqualityofselfawareness.

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

ThegoodnewsisthatunlikeIQ,EmotionalIntelligencecanbelearned.EQisbeingabletoharnessemotionseffectivelysothattheyplayarolein
businesssuccess.Itisnotemotionallyintelligenttoallowthehearttorulethehead,&itisnobettertoallowtheheadtoruletheheart.Theheartand
theheadmusteachplayanintelligentrolesothatbusinessrelationshipsandbusinessprojectscanbothimprove,sidebyside.
NowtaketheEmotionalIntelligenceSelfAssessmentremember,therearenorightorwronganswers,andtrytoanswerashonestlyaspossible!

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

Emotional Intelligence Self-Assessment


Thefollowingquestionsaredesignedtohelpyouestablishjusthowawareyouareofyouremotionalresponsesandhowwellyouuseyouremotionalintelligence.
ThequestionnairefollowsthefivestepmodelofEI:SelfAwareness,SelfRegulation,SelfMotivation,SocialAwarenessandSocialSkills(RelationshipManagement).
Foreachquestion,ticktheboxthatcomesclosesttohowyoufeelabouttheanswer.

SectionA

Always

Usually

Sometimes

Occasionally

Rarely

1. Doyouknowwhichemotionsyouarefeelingandwhy?

2. Canyoutellwhenyouremotionsareaffectingyourperformance?

3. Canyoutellwhenyouarestartingtoloseyourtemperorwhenyour
thoughtsareturningnegative?

4. Doyouhaveaguidingawarenessofyourvaluesandgoals?

5. Areyouawareofyourstrengthsandweaknesses?

6. Areyoureflective,learningfromexperience?

7. Areyouopentocandidfeedback,newperspectives,continuouslearningand
selfdevelopment?

8. Areyouabletoshowasenseofhumourandperspectiveaboutyourself?

9. Canyouvoiceviewsthatareunpopularandgooutonalimbfor
whatisright?

10. Areyoudecisive,abletomakedecisionsdespiteuncertaintiesandpressures?

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

SectionB

Always

Usually

Sometimes

Occasionally

Rarely

11. Doyoumanageyourimpulsivefeelingsanddistressingemotionswelle.g.do
youjustgetonwiththingswhenyouareangryorstateyourconcerns
withoutangerorpassivitywhenyouarebeingexcluded?

12. Doyoustaycomposed,positiveandunflappableevenintryingmomentse.g.
inthefaceofothersangeroraggression?

13. Doyouthinkclearlyandstayfocusedunderpressureorwhenfeeling
anxious?

14. Doyoubuildtrustthroughyourreliability,ethicalbehaviourand
authenticity?

15. Doyouadmityourownmistakesandconfrontunethicalactionsinothers?

16. Doyoutaketough,principledstands,eveniftheyareunpopular?

17. Doyoumeetcommitmentsandkeeppromises?

18. Doyousmoothlyhandlemultipledemands,shiftingprioritiesandrapid
change?

19. Areyouflexibleinhowyouseeevents?

20. Areyouopentonovelideasandnewinformation?

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

SectionC

Always

Usually

Sometimes

Occasionally

Rarely

21. Doyoubouncebackquicklyafterasetback?

22. Canyoukickstartyourselfintoactionwhenappropriate?

23. Areyouresultsoriented,withahighdrivetomeetyourobjectivesand
standards?

24. Doyousetchallenginggoalsandtakecalculatedrisks?

25. Doyoulearnhowtoimproveyourperformance?

26. Doyoureadilymakepersonalorgroupsacrificestomeetalarger
organisationalgoal?

27. Doyouusethegroupscorevaluesinmakingdecisionsandclarifying
choices?

28. Areyoureadytoseizeopportunities?

29. Doyoupursuegoalsbeyondwhatisrequiredorexpectedofyou?

30. Doyoupersistinseekinggoalsdespiteobstaclesandsetbacks?

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

SectionD

Always

Usually

Sometimes

Occasionally

Rarely

31. Areyouattentivetoemotionalcuesandlistenwell?

32. Doyoushowsensitivityandunderstandothersperspectives?

33. Doyouseekwaystoincreasecustomerssatisfactionandloyalty?

34. Doyouacknowledgeandrewardpeoplesstrengths,accomplishmentsand
development?

35. Doyouofferusefulfeedbackandidentifypeoplesneedsfordevelopment?

36. Doyourespectandrelatewelltopeoplefromvariedbackgrounds?

37. Doyouseediversityasanopportunity,creatinganenvironmentwhere
diversepeoplecanthrive?

38. Doyouchallengebiasandintolerance?

39. Doyouaccuratelyreadkeypowerrelationships?

40. Doyoudetectcrucialsocialnetworks?

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

SectionE

Always

Usually

Sometimes

Occasionally

Rarely

41. Areyouabletoraisemoraleandmakeothersfeelgood?

42. Areyouabletodemonstrateempathywithothersfeelings?

43. Doyoulistenwell,seekmutualunderstandingandwelcomesharingof
informationfully?

44. Doyouleadbyexample?

45. Doyourecognisetheneedforchangeandremovebarriers?

46. Doyouhandledifficultpeopleandtensesituationswithdiplomacyandtact?

47. Doyoucultivateandmaintainextensiveinformalnetworks?

48. Doyoubalanceafocusontaskwithattentiontorelationships?

49. Doyoupromoteafriendly,cooperativeclimate?

50. Doyoumodelteamqualitieslikerespect,helpfulnessandcooperation?

MarkingyourAnswers:Nowgiveyourself10pointsforAlways,8pointsforUsually,6pointsforSometimes,4pointsforOccasionallyand2point
forRarely.Addupyourtotalforeachsectionandtransferthescores.

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

Emotional Intelligence Development Plan


5StepstoEmotional
Intelligence

My
Score

MyEIDevelopment
Goalsare:

HowamIgoingtoachievemy
goals?
(DevelopmentActions)

WhatdoIneedto
helpme?(Support/
Resources)

WhenamIgoingto
start?And/orby
whenamIgoingto
achievemygoals?
(Timescales)

A.SELFAWARENESS

B.SELFREGULATION

C.SELFMOTIVATION

D.SOCIALAWARENESS

E.SOCIALSKILLS
(RELATIONSHIP
MANAGEMENT)

To Find Out More:


Telephone: +44 (0)1684 299220

Email: info@linac.co.uk

Scoring Assessment
Ascoreof90100AStrengthtocapitaliseon:Thesescoresaremuchhigherthanaverageandindicateanoteworthystrength.Thesestrengths
probablycomenaturallytoyou,orexistbecauseyouhaveworkedhardtodevelopthem.Seizeeveryopportunitytousetheseemotionally
intelligentbehaviourstomaximiseyoursuccess.Youarehighlycompetentinthisskill,soworktocapitaliseonitandachieveyourpotential.
Ascoreof8089AStrengthtobuildon:Thisscoreisaboveaverage.However,thereareafewsituationswhereyoudontdemonstrate
emotionallyintelligentbehaviour.Therearemanythingsyouvedonewelltoreceivethisscoreandafewthatcouldbebetterwithsomepractice.
Studythebehavioursforwhichyoureceivedthisscoreandconsiderhowyoucanpolishyourskills.
Ascoreof7079Withalittleimprovement,thiscouldbeastrength:Youareawareofsomeofthebehavioursforwhichyoureceivedthis
scoreandyouaredoingwellwiththem.Otheremotionallyintelligentbehavioursinthisgroupareholdingyouback.Lotsofpeoplestarthereand
seeabigimprovementintheiremotionalintelligenceonceitisbroughttotheirattention.Usethisopportunitytodiscoverthedifferenceand
improveintheareaswhereyoudontdoaswell.
Ascoreof6069Somethingyoushouldworkon:Thisisanareawhereyousometimesdemonstrateemotionallyintelligentbehaviourbutnot
usually.Youmaybestartingtoletpeopledown.Perhapsthisisaskillareathatdoesntalwayscomenaturallytoyouorthatyoudontmakeuse
of.Withalittleimprovementinthisskill,yourcredibilitywillgowayup.
Ascoreof59orbelowAconcernyoumustaddress:Thisskillareaiseitheraproblemforyou,youdontvalueit,oryoudidntknowitwas
important.Thebadnewsisyourskillsinthisareaarelimitingyoureffectiveness.Thegoodnewsisthisdiscoveryandchoosingtodosomething
aboutitwillgoalongwayinimprovingyouremotionallyintelligentbehaviour.
Anyindividualitemmarked4orbelowmaybeanimportantareaforyoutoworkon.Considerhowmuchbenefityouwillgainifyouinvesttime
andenergyinmovingtheratinguptoa6or8.

Contact Linac now to find out how we can help you or others develop
Emotional Intelligence.
To Find Out More:
Telephone: +44 (0)1684 299220

Email: info@linac.co.uk