You are on page 1of 58

Introudction

eperience seamless hospitality at one of the best hotels in Hampi Hyatt Place
Hampi located inside the gated community of Vidyanagar Township only 27 km from
the popular places of visit in Hampi is the perfect weekend getaway for travelers from
Bangalore, Hyderabad, Mumbai and Chennai who wish to explore the splendors and
scenic surprises of Hampi tourism. The destination is gaining popularity as escape
from city like Goa. Strategically positioned, the hotel also provides easy access for
business travelers to JSW Steel Limited within one kilometer of the hotel and to other
major industrial centers, namely Hospet and Hubli.
Spread over 10 acres of land, this upscale, select-service hotel, is ideally designed for
the

discerning

business

or

leisure

traveler.

The

hotel offers 115

smart-

design guestrooms - including seven rooms with private plunge pools and three
suites that afford guests a spectacular and unrivalled view of the Sandur Mountain
Range, making it the perfect hotel to stay near Hampi, Hubli and Hospet.
The culinary offerings at the hotel include an all-day-dining restaurant Gallery, and
a 24/7 Gallery Market offering garden fresh prepared salads, hand-made sandwiches
and a variety of beverages. Hyatt Place Hampi also features two meeting rooms, a
fully equipped Fitness Centre and an outdoor swimming pool set in lush grounds.
Guests may also enjoy both the complimentary hot breakfast at the Gallery while
Internet access is free throughout the hotel.

Accomodation

Rooms
Plush king bed, free high speed wireless internet, state of the art media and work
center, 40" flat panel LED TV, 3 seater sofa with ottoman, iron/ironing board, alarm
clock, hairdryer, and stylish bathroom vanity with bath amenities. Complimentary hot
2

breakfast included with room.


All Hyatt Place hotels are smoke-free.
Amenities:

Free Wi-Fi high-speed internet access and remote printing


40" flat panel LED TV andHyatt Plug Panel for plug and play capabilities
3 seater sofa with ottoman
coffee maker/tea maker
electronic safe locker in wardrobe
large desk area
mini-refrigerator
hair dryer
iron/ironing board
stylish bathrooms with amenities
complimentary hot breakfast included

Deluxe Suites: With a refreshing view, these suites reflects the


charm of a private haven. Each of these spacious suites of 1200 square
feet is exquisitely designed in harmony with natures elements. As large
landscaped windows soak in natural light, one can rest peacefully in the
comfort of eight layered beds as an exhaustive pillow menu, a down
comforter and a soft throw await you to pamper you beyond words.
Make it an evening to remember as you relax by the large balconies
boasting of teak furniture, the vibrant living area or the dining area that
can accommodate guests.

Executive Suites: Every element of the Executive Suite is designed


to provide an extraordinary experience to our discerning guests. Tailored
to meet the needs of long-term guests, 1500 sqft Executive Suites are
serene and restful as its sophisticated interior showcases unrivaled vistas
of the golf course, the finest timber finishes and fabrics in soothing colour
palette.
The master bedroom, living area and the dining area, all with high ceiling
and abundant natural light evoke a sense of arrival. Revel in style as the
glass doors separate the bedroom from the balcony furnished with a
private Jacuzzi overlooking the golf course. More so, the graceful design
blends supreme comfort with state of the art features like the five
fixtures bathroom, 40-inch LCD, IP touch screen phones and more.

Premium

Suites: Blending

harmoniously

into

its

natural

surroundings, every Premium Suite covering 1600 sqft offers an urban


escape for discerning business and leisure travelers. Gracefully appointed
with rich wooden accents, refined earthy tones, and handpicked artifacts,
these suites also don the mantle of a perfect venue for celebrations and
intimate

moments.

Subtle art installations, warm lighting, a separate living area, a fully


4

equipped kitchen and a powder room lend a different charm to this


space. Coupled with a comfortable eight layered bed, an exhaustive
pillow menu along with an upholstered headboard and impeccably
designed lighting. Not to forget the spacious bedroom, five fixture
bathroom and a large walk-in closet, Premium Suites are designed to
offer

discreet

yet

pure

luxury.

Pampering continues with more than one private balcony and a separate
bay where one can immerse into a relaxing reprieve as a private outdoor
Jacuzzi welcomes the senses as it revel in the unrivaled vistas of the Golf
course.

Wi-fi enabled.

Central air-conditioned.

Electronic door lock.

Individual Safe.

Iron/ Iron Board.

Tea/coffee maker.

Mini bar.

Interactive TV with remote control.

Multi-channel Music.

Direct dial telephones.

Weighing scale.
5

Wake up facility.

Complimentary Newspaper.

These luxury hotels provide the outstanding features that offer you a
unique romantic experience. The Jaypee Hotels has established a luxury
hotel at Agra which reflects the Mughal architectural brilliance of India.

Meetings
Small corporate and executive meetings and even training classes can lead to big
ideas at Hyatt Place. Weve designed a different kind of hotel to help you bring
people together in fresh ways. Our all-inclusive meeting package provides
convenience while adding style and service to your meeting.
Youll feel more than welcome with spacious guestrooms featuring the plush
Hyatt Grand Bed, a 42 flat-panel HDTV and the Cozy Corner sectional sofasleeper. Free Wi-Fi is available throughout the hotel, and guests can enjoy a daily
complimentary continental breakfast.

Making reservations for your group has never been easier. We offer an exclusive
online group booking page, featuring your personalized welcome message, group
rate information and a custom reservation tool for guests to book their
reservations.

Let our experienced associates ensure everything goes the way you want, so you
can focus on making great happen.

OVERVIEW OF HOTEL INDUSTRY:


Hospitality is all about offering warmth to someone at a strange or unfriendly place. It
refers to process of receiving and entertaining a guest with Goodwill. Indian Hospitality
has gained a level of acceptance world over. It has yet to go miles for recognition as a
6

world leader of hospitality. Availability of qualified human resources and untapped


geographical resources gives great prospectus to hotel Industry. The number of tourist
coming in India is growing in last years. Likewise, internal tourism is another area with
great potentials. Today Hotel Industry is one of the fastest growing Industry in India. It is
expected to grow to 10% between 2015 to 2020. The thriving economy and increased
business opportunities in India have acted as a boon for Indian hotel industry. The
'Incredible India' destination campaign and the recently launched 'Atithi Devo Bhavah'
(ADB) campaign have also helped in the growth of domestic and international tourism and
consequently the hotel industry. According to a report, Hotel Industry in India currently has
supply of 110,000 rooms and there is a shortage of 150,000 rooms fuelling hotel room rates
across India. According to estimates demand is going to exceed supply by at least 100%
over the next 2 years. Five-star hotels in metro cities allot same room, more than once a
day to different guests, receiving almost 24-hour rates from both guests against 6-8 hours
usage. With demand-supply disparity, hotel rates in India are likely to rise by 25% annually
The World Travel and Tourism Council, India, data says, India ranks 18th in business travel
and will be among the top 5 in this decade. With such growth, sources estimate, demand is
going to exceed supply by at least 100 per cent in coming years.
Number of Hotels 2013
Hotel categories

No. of Hotels

No. of Rooms

5 star deluxe/5 star

165

43,965

4 Star

770

134 20

3 Star

505

30,100

2 Star

495

22,950

1 Star

260

10,900

Heritage

70

4,200

Uncategorized

7,078

Total

8,707

1,32,885

Source- FHRA

LOCATION OF THE HOTEL

Set within a gated community, this contemporary, upscale hotel is a minutes walk from
Kaladham park, and 36 km from Daroji Sloth Bear Sanctuary.
Bright rooms and suites with modern styling feature free Wi-Fi, flat-screen TVs, minifridges,
and tea and coffeemaking facilities. Some offer wet bars and mountain views, and suites add
separate living areas. Upgraded lodgings have pull-out sofas, and some feature private
outdoor plunge pools.
8

Free parking and hot breakfast are provided. A 24-7 market serves snacks and sandwiches,
and there's a refined bar. Other amenities include an outdoor pool, a fitness room and a
business centre.
Address: Vidyanagar Township, Toranagallu, Ballari, Karnataka 583123
Phone: 083956 61234

Service of Hotel

General Guest Services:


24-hour Room Service.
Signature gift and sundry shop.
Guest-chosen daily newspaper delivery.
Digital interactive television entertainment system.
Business Phone services.
Laundry and dry cleaning services.
Complimentary shoeshine service.
Limousine and rental car service.

Car detailing.
Secured & High speed elevators.
Central satellite system and intercom system.
Central Air conditioning.
CCTV and 24 hrs security system.
Gym, sauna, Jacuzzi, baby play area, party and meeting hall.
Sport and activity center.
Internet & Media lounge. High-Speed Internet access & Wi-Fi.
Baggage Storage
Concierge Desk
Foreign Currency Exchange.
Multi-lingual Staff.
Express mail.
Meeting Room
Outdoor tented reception area.
Wedding gazebo
Terrace Steak House
Pool bar & Grill.
10

Ample car parking for residents and guests


Large full building height central Atrium area.
Shopping promenade.
Sports and activity center.
5 restaurants and bars & coffee shops.
Large lobby and corridors to give feeling of comfort and openness.
Tennis Courts.
Lounge with nightly live music.
Golf Ground
Swimming Pools

Tarif
11

King Bed Room


Hide room details
Basic room AmenitiesAir Conditioning, Television, Internet /
Broadband, Iron, Safe, Telephone & Ironing BoardOther Room
AmenitiesHair Dryer Refrigerator Bedside Lamp Music System
Mineral Water Toiletries Intercom Express Laundry Service Flat
Screen Television Mirror Hangers In-Room Electronic Safe
Laundry Bag Satellite Television Shower Table Lamp Tea / Coffee
maker Temperature Control Turn Down Service Free Wi-Fi
Wooden Floor International Plug Point Bedside Controls &
Shaving KitRoom Space AmenitiesPrivate Bathroom Luggage
Rack & Writing Desk / Study Table

Rs.5,445
Breakfast & Free Wi-Fi
Cancellation charges applicable
Show details
Best price

Rs.5,988
Breakfast & Free Wi-Fi
Cancellation charges applicable
Twin Bed Room

Rs.5,445
Breakfast & Free Wi-Fi
Cancellation charges applicable

Rs.5,988
12

Breakfast & Free Wi-Fi


Cancellation charges applicable
Large King Room

Rs.6,641
Breakfast & Free Wi-Fi
Cancellation charges applicable

Rs.7,198
Breakfast & Free Wi-Fi
Cancellation charges applicable

Note: Extra Bed Charges 1,800

All the above rates are subject to government taxes as


applicable, any increase in govt. taxes will be added as
applicable.
All INR rates are applicable for Indian nationals & Foreign
nationals holding valid Indian Resident Permit only.
All USD rates are applicable for other Foreign Nationals & will
be charged as per the prevalent exchange rates if paid in INR.
All the rates/tariffs are subject to revision as per
management's discretion.

13

Classic Retreat Package


Duration 1 night/2 Days
Tarif

Rs.6000+ Taxes (applicable taxes) (for a couple/Double room)

Including Breakfast for two.

Games coupon worth Rs. 200/= can be redeemed only against leisure
mall games.
Classic Retreat Premium Package
Duration 2 nights/3 Days
Tarif

Rs. 11000 + Taxes (applicable taxes) (for a couple/Double room)

Including Breakfast for two.

Half day local sight seeing once during stay.

15 % discount on Spa Services.

10 minutes foot massage to one lady guest at Spa.

Leisure mall Games coupon worth Rs. 500/= can be redeemed only
against leisure mall games.
Spa Indulgence Package
Duration 2 nights/3 Days
Tarif

Rs. 18500 + Taxes (applicable taxes) (for a couple/Double room)

Including Breakfast for two adults.

Health drinks in the room (choice of juice and light snacks)

Spa treatments (rejuvenation package) for two adults , which includes


Sansha royal facial, Foot bath ritual, Abhyangam, Skin

exfoliation with almond sea shell polish, Sughanda Lepam ,Hot oil
head & shoulder massage and Steam bath.

Half day local sight seeing once during stay.


** Extra bed charges do not include Spa Treatments.
14

Extra Bed
Two children below 5 yrs are free if sharing the same room with parents
without an extra bed. Extra bed charges for Children between 05-12 yrs.
Inclusive of breakfast Rs.1500+ Taxes per night. Extra bed charges for Adult
inclusive of breakfast Rs.1800 + Taxes per night.
The above packages (Agra) includes:

Welcome Drink (Non Alcoholic) on arrival.

In room Tea/Coffee Maker.

20% discount on Food & Beverages (Indian Brands Only) and Laundry
Services

On request use of Gymnasium & Swimming pool.

On request use of Steam/Sauna once during the stay.

Entry to Leisure mall & Discotheque.

Pick-up and drop from/to Agra Cantt. Railway station on request.


Rates/Tariffs are subject to change as per managements discretion. Extra
Bed

Charges

are

Per

Person

per

night.

NOTE :Package rates in INR are applicable to all Indian nationals &
Foreign nationals.

15

Restaurants & Bars


The hotel will be having restaurant, a lounge and a coffee shop,
which will be offering a choice of continental, Chinese and
variety of food from Indian cuisine, with live piano, music. The
bar will be stocked with best of spirit and wine where guests
can spend their time gossiping and watching television.

Cest Chine, the launched fine dining restaurant, open for lunch and dinner serves authentic
Chinese cuisine in the backdrop of design that will make the dining experience simply
unforgettable.
Timings:
Lunch: 12 Noon to 3pm
Dinner: 7: 30 pm to 11: 30 pm

The Grand Buffet, an elaborate spread of Indian and continental soups, salads, main courses
and desserts make the Grand Buffet a perfect place to indulge. Open for breakfast, lunch and
dinner, the aesthetically designed restaurant can accommodate upto 228 guests.
Timings:
Breakfast: 07:00 am to 10:00 am
Lunch: 12:30 pm to 03:00 pm
Dinner: 07:30 pm to 11:00 pm

16

Paatra, the new fine-dining restaurant at Jaypee Palace Hotel, Agra takes you on a culinary
journey from Amritsar to Lahore. Different paatras or utensils determine the unique cooking
methods that conserve the unique flavor of your food. An elegant restaurant that promises to
deliver an unforgettable food experience.
Timings:
Dinner: 07:30 pm to 11:00 pm

Pavilion Caf, the 24-hour resto caf for all day dining offers an eclectic selection of Indian
and continental delicacies. Along with an array of alcoholic and non-alcoholic beverages.
Timings:
All day dining

Tapas, the stylish and elegant Lounge bar offers the finest domestic, imported spirits and
wines along with a range of stimulating cocktails and appetizing snacks.
Timings:
Noon to midnight

17

Tea Lounge's majestic interiors, overlooking stately gardens and water-bodies provide the
perfect setting for a cup of choice of teas brewed to perfection, accompanied by delectable
snacks.
Timings:
11:00 am to 08:00 pm

Aqua Grill, the picturesque poolside hosts the bar-be-que in flourishing environs of
aesthetically landscaped gardens. A selection of vegetarian and non-vegetarian grills and
tandoori delicacies, prepared on live counters in a festive environment makes it an ideal place
to spend a relaxed evening during the winters.
Timings:
07:00 pm to 11:00 pm (winters)

18

Suits

Presidential Suite
Menu of Services:
Personal Valet for unpacking and packing on arrival and departure. Breakfast in
suite included complimentary in room bar with refreshments and cocktails to
suit your personal taste. Hamper of dry snacks, fresh fruit, chocolate, herbal teas,
teas and coffee. Morning coffee and afternoon tea served at your request. Fresh
cut flowers adorning vases throughout.
Be a President for a Night

19

Indulge in the epitome of luxury and comfort in our truly exceptional


Presidential Suite. It holds a unique status in the exploration of innovative and
ultimately luxurious lodgings. Architecturally, it is stunning. The rectangular
shaped drawing room with its style is a unique space to be enjoyed. Windows
cover more than half the wall space around the room with its own walk out
balcony, looking out on a panoramic view that encompasses the Swiss Hills
Garden, its colour contrasting with the dark wood floor. Pamper yourself with
best of beauty treatment and massages at our spa and personal yoga instructor,
shopping at your doorstep on request. 9 hole golfing experience at Agra Golf
Club.
The private bar area is stylishly incorporated into the room, the perfect location
to entertain or to seep in its elegant grandeur as you sip on a glass of Crystal
which awaits your arrival, all the while listening to gentle music.
A lavish bouquet of seasonal flowers adorns the room and lush handmade
chocolates await your arrival. The evening is spent enjoying a Gourmet Six
course menu specially designed by our Head Chef with accompanying fine
wines especially chosen for you. Total package price Rs.75, 000. Price includes
transfers to and from and sightseeing of the City by personal escort in our
chauffeur driven Mercedes.
Bedroom features in the Presidential Suite:
Specially commissioned premium deluxe Bertram Italian Bed linen. Large
balcony overlooking the Swiss Hills Gardens. A beautiful writing desk from the
Regency period decorated with specific ornaments of beauty and intrigue.
Custom made suite furniture from Malaysia with simple use of classic
silks.100% pure silk curtains, Handmade, deep pile Persian rugs made from silk
and the finest wool thread. Spacious walk in wardrobe decorated woods. A
selection of books carefully placed in the room by our Librarian. Personal Safe
20

turndown and shoe cleaning service. Twenty-four hour room service. Same day
dry cleaning and laundry service.
Bathroom features in the Presidential Suite:
Very large Italian marble bathroom with twin vanity. Spacious separate shower
cubicle. A two-person Jacuzzi bath. Customised monogrammed bathrobes and
towels, exclusive to this suite. Herbal body products.
Room features in the Presidential Suite:
The Presidential Suite can be accessed by private, security gates and by its own
private entrance. Large entrance hallway with guest cloakroom and guest
bathroom ensuring maximum privacy for the occupants of the Suite.2140 square
feet of space to enjoy.
An especially commissioned dining table and chairs made of walnut with the use
of black walnut and ebonised detailing for a contemporary feel. A magnificent
dark wooden floor. Custom made suite furniture from Malaysia with simple use
of classic silks.
100% pure silk curtains.
Handmade, deep pile carpet made from silk and the finest wool thread. The
carpets throughout are made of 100% Irish wool and were woven in Ireland with
a deep velvet pile for maximum comfort. Video's, music CD's and DVD's are
available on a complimentary basis from the hotel reception desk.
Complimentary beverages and snacks. Free Internet Access available. Three
telephones throughout the suite. ISDN and facsimile can be made available with
prior notice.

21

urrender to the sublime and invigorating experiences at the Six Senses


Spa, a unit of the globally renowned Six Senses Spa (Thailand) in India.
Spread over 90,000 sq. ft, it offers a mesmerizing array of holistic
therapies administered by professionals, with every visit promising
complete harmony for the mind, body and soul.
The Six Senses Spas' philosophy of balancing all the senses is creatively
represented in the spa menu, which features nurturing and soothing
treatments

as

well

as

results-oriented

therapies

and

personalised

programmes administered under the guidance of expert therapists. The


space is dotted with beautiful inner courtyards, water features and various
therapy and relaxation areas

5.9 Kids Arena


The Hotel will be having Kids arena for
children to have fun and play.

22

Diferent Department in Hotel


F & B deals mainly with food and beverages service allied activities. Different
divisions are there in F & B like Restaurants, Specialty Restaurants, Coffee Shop (24
Hrs), Bar, Banquet, Room Services etc. Apart from that they have Utility services
(Cleaning).
The food and beverage department is made up of the food and beverage manager who directs
the work of the department, the purchasing steward who, buys, receives and stores food and
beverages for the department, the executive chef who decides on the items on the menus and
coordinate the preparation of the food and beverage, the chief steward who is in charge.
Of sanitation, the headwaiter who is responsible for serving the food and beverages to the
guests and the food and beverage controller who maintains control over the system, prepare
statements for the management and analyzes all stages of the food and beverage operation.
Under these people are storekeepers, pantrymen, icemen, chefs, chef assistants, butchers,
pastrymen, bakers, waiters and waitresses, busboys, bartenders, porters and barboys.
The food and beverage department is a very important division of a hotel. It is often one of the
foremost income earners for the hotel. Food and beverage can account for two fifth to one half
of a hotel's profit. In fact, food and beverage is such an indispensable part of a hotel that in
23

Saujana . A Saujana hotel can boast many food and beverage outlets. It may, for instance, have
an outlet for two or three of the following national cuisines; French, Chinese, Italian, Japanese
or American in addition to the local cuisine. Usually it also has a coffee shop (snack bar), a
lobby

bar,

both

food

poolside
and

bar,

beverages

night

or

one

club
of

and
the

disco

where

two

is

served.

The restaurant service in a Saujana hotel is expected to be fast, polite, very professional and
of top quality. Everything, from the delicacy, taste and sanitation of the food to the stock of
wines, the serving skills of the waiters and waitresses, the decor and the atmosphere and even
the music and the entertainment must be on a par with that of the best of eating establishments
in the city. This is because that the food and beverage outlets are an important part of a guest's
overall experience with the hotel. Therefore, a guest usually demands the same standard of
service as he or she finds in other areas of the hotel's service. If the service quality of these
food and beverage outlets does not matched the standard in other departments,
it

will

fall

short

of

the

guest's

expectation

and

thus

spoil his or her otherwise pleasant and satisfactory experience with the hotel.
The service quality of a restaurant like that of a hotel is graded by experts in the trade. The
excellence of the service and food and beverage-of a restaurant is indicated by the number of
good eating stars it has earned. A three star rating in the restaurant trade corresponds with the
five star rating in hotel business. In a three star restaurant only the very best food and wines
are served. A two star restaurant is like a four star hotel. In a two star restaurant you can find
first rate cuisine. A one star restaurant is comparable to a three star hotel.
In a one star restaurant the meals are carefully prepared and sold at a reasonable price. There
are mainly five kinds of restaurant services. They are gueridon service, silver service, plate
service, buffet (self-catering) service and takeaway service. The first three kinds of services
are sit-down services and a buffet service can be both a sit-down one and a stand-up one.
Takeaway service is usually associated with snack bars and fast food outlets. In gueridon
service, the waiter must always be well-trained and skilled for he has to perform such things
as filleting, carving and cooking special dishes
in front of the guest. In silver service, the food is prepared in the kitchen and brought to the
guest's table
Food and beverage outlets are the areas in a hotel where food and beverage are sold to both
in-house and outside guests. The following types of food and beverage can be seen which may
or may not attach to a hotel.
24

Specialty restaurant
These restaurants deal in a particular type of cuisine like Chinese, Italian or French etc. Each
and every aspect of the restaurant is typical and related to the area of region of community
whose food is being served. The food, service, uniform, dcor etc. are ethnic and authentic of
the area whose cuisine the restaurant specializes upon. When one enters into such kind of
restaurant one can feel the culture and tradition of that area. These restaurants may be attached
to a hotel or may independently exist. They have specific hours of function and normally
more expensive than ordinary restaurants.
Multi cuisine restaurant
These restaurants deal with more than one cuisine like Indian, Chinese and Continental etc.
They are not as exclusive as the specialty restaurants. There is no emphasis on adherence to
the culture and tradition of a particular area of region or community. They may be attached to
a hotel or may independently exist. They generally have specific time of operation when
attached to a hotel. They may be operating on a straight shift from morning till night when
independently existing. They are not as highly priced as a speciality restaurant.
Bar
These food and beverage outlets deal with the alcoholic beverages only. They may be attached
to a hotel or independently existing. They have certain specific hours of operation and the law
strictly governs the operation. Their hours of operation, inventory, location and client to
whom they should serve etc are governed and regulated by the law-enforcing agency.
Room Service
This food and beverage outlet is attached to a hotel and caters to the F and B requirements of
the guests who are staying in the hotel only. These F and B outlets cannot independently exist.
The service in room service is always in trays and trolleys. In a five star hotel the room
service operates round the clock. The prices in the room service are generally more than the
coffee shop.
Banquets
This is generally attached to a hotel of restaurant. This outlet generally caters to a huge
gathering of people who assemble in the banquet hall for events like reception, marriage party,
birthday, conference, seminar etc. The service is generally from a buffet when a lot of guests
25

have to be served within a short span of time. Sometimes formal lunch, dinner etc also takes
place in banquet halls. This is the highest revenue producing F and B outlet in any
commercial hotel. Sometimes banquet halls can independently exist where an outside
contractor does the catering part.

Coffee Shop
This is generally attached to a hotel. In a five star hotel the coffee shop operates round the
clock. It cannot independently exist. The service is very informal and emphasis is on pace of
service. Service is generally snacks and very light meals.
The meals part is not as elaborate as the restaurant. Prices are not as exorbitant as the
restaurants. Although the coffee shop is operational round the clock there are meal timings
when the certain items are available which are not available at other times. There are some
dishes, which are available all 24 hours.
Pub
A pub generally independently exists, which serves only beer. The atmosphere in a pub is
generally very informal most pubs have a very informal seating arrangement and generally
designed to suit the likings and requirements of the youth. They also have specific hours of
operation and the law like a bar governs operations. Books of inventory and accounts are
maintained as per the government regulation and are supposed to produce them before the
concerned authority as and when required.
Discotheque
This may be attached to a hotel or may independently exist. The ones, which independently
exist, are open to anybody who can pay but most allow only couples. The ones, which are
attached to the hotels, are not only opened to the members but guests accompanied by
members are also allowed. They also have specific hours of operations and are normally
attached with a bar.
Pastry shop
They may be attached to a hotel or may independently exist. They deal with only pastry or
pastry related products. Those, which are attached to hotels, deal with pastry prepared in the
same hotel. The ones, which are not attached to hotels, have their own bakery either in the
26

same premises of outside the premises. Service is done across the counter. Very limited
seating arrangements may be provided if space permits.
Cafeteria
These generally independently exist and are found in railway stations and airports etc. The
service is generally self-service. Food is displayed in the counter and the guests helps himself
in picking up the food as per his liking as he moves along the counter and finally pays the bill
at the end of the counter. Sometimes payment of the bill may be through coupon also. Very
informal atmosphere exists in these outlets and prices are not very high.
Poolside barbeque
These are generally attached to the hotels and operate near the poolside. They generally
operate for lunch and dinner only. There are adequate lighting arrangements to take care of the
dinnertime. The menu is not very elaborate and comprises a lot of grilled and barbequed
items. Some light meals are also available. These outlets are generally attached with their own
kitchens, which are more often than not makeshift. A bar may be attached to the outlet or
alcoholic beverages may be served from the service bar. Once again the dcor is very informal
like a coffee shop. Service is very much similar to the coffee shop as well.
Grill Room
These kinds of hotels are generally attached to the star hotels although they can be found
independently existing also. They specialize in grills and barbequed items only. The kitchen is
separated from the service area by a glass partition so that guest can see the chef preparing the
food. This give rise to impulse buying. The guests are normally assured of better hygienic
condition as they can see the actual food preparation.
Permit Room
They are generally found in restaurants and in hotels existing in the dry states like Gujarat. In
a restaurant there is a specific area where one can serve alcoholic beverages. The restaurant
cannot pour alcoholic beverages an area outside this.
Same set of rules and regulations are applicable to the permit room as applicable to the bar.
Prior license have to be secured from the appropriate authority before starting a permit room.
Night Club
27

They are generally attached to hotels and are open to members only. The operation starts late
in the evening and goes on till late in the night. Stripes, cabarets and floorshows etc. are
performed as a part of the entertainment. These are not seen in recognized star and
commercial hotels. An elaborate menu is offered and the service is quite formal and extensive.
It opens only for members. Alcohol is served to the members.
Fast Food Outlets
They are generally not attached to a hotel and are found independently existing. They serve
fast foods, which are easy to prepare to easy to carry and eat. These outlets provide very
limited seating arrangements and people are not encouraged to sit and pass time in these
places. Service is done in disposable plates and packets. Patrons are supposed to get their food
from across the counter. There may be one person to look after the clearance and cleanliness
of the place. Very limited service is provided.
Coffee Bar: This is a very recent development and becoming very popular. These outlets deal
with only coffee. They specialize in different types of coffee. Both alcoholic and nonalcoholic coffees are served here. The alcoholic coffees are commonly called as speciality
coffee.
Cyber Caf
These are also very recent developments and fast growing in popularity. Each outlet provides
computers with Internet facility and the guest can surf the Internet for a specific period of
time paying certain amount of money. The outlet also provides light refreshments like tea,
coffee and snacks to keep the people engaged when there are two different sessions with the
computer.

Vending machine
Such kind of a service involves service from a machine is requiring a coin or token of a
particular denomination and the product comes out through an outlet in the machine itself.
These machines are not extensively used in India and the use is still confined to tea, coffee
28

and packed milk etc.

Pizza outlets
These are outlets that mostly stand-alone. These outlets have been a recent development in
India over the past decades. Their food mainly deals with pizzas. They also offer food &
beverage like pasta, garlic bread, soft drinks, ice-tea etc. In India chains like Pizzeria, U .S
pizza, Pizza hut, Smoking Joes etc are very popular. This trend has given rise to the
franchising business, hence making pizza a youth food trend along with family and office
treat zones. Basically covering all age groups of people. These outlets also deal with home
delivery and take away. They usually have a moderate or minimum seating arrangement in an
informal manner or tables are attached to walls with high chairs. Here one can enjoy hot &
fresh food. One also has the optional at most places to plan their own pizza as per the
available ingredients in the menu.

Home delivery/ take away


This has been a recent trend over the past few years. As the name suggests, these outlets deal
with delivery of food till your doorstep. These are stand-alone restaurants (kitchen only) that
emphasize only on quick preparation of food & its delivery. There is no seating arrangement
available here. The staff may contain chefs, order taker, cashier and delivery boys. The order
taker takes orders over the phone or of walk in guest, notifies the kitchen and hands over the
food packets to guest or delivery boys. He also might take the cashiering responsibilities at
the counter, which might be overlooked by the manger. Normally such outlets do not charge
for home delivery. Food is provided in plastic containers, aluminum foils, plastic bags etc.
These outlets must not be confused with restaurants, which provides services of home
delivery.

Drive-Inns
These are developing outlets, which have not yet made a strong base in India. In places like
U.S, U.K etc they have already make their mark and are best accepted. Mc Donald has stared
this type of service in few of its outlets. This kind of restaurant may be attached to a hotel or
stand-alone. They are normally situated at highways or near petrol pumps etc. This kind of
outlet has no seating arrangement only a path around the outlet for vehicles to enter and exit.
It has one or two counters where the attendant takes your order and payment, at the other
29

counter if any pick up / delivery of the food is order is done. These outlets are time saving and
economical.

Chai- bars
Just like coffee bar these outlets also deals with only one kind of beverage i.e. tea. In India,
tea in the Hindi language is known as chai. These outlets may mostly have an informal
atmosphere and seating arrangement. The menu here includes variety of tea based on different
regions, method of preparation etc. These outlets may also provide light snacks on the menu
to go along with the beverage. These outlets may be stand-alone or may be attached to a
restaurant. If attached to a restaurant the same premises is used for service with a different
menu card or tent card only for tea.
The interior design is clean, unique, friendly and warm. Antique cupboards and traditional
farmer equipment is used to recreate this authentic atmosphere, which is enhanced by the
service and kitchen staff interacting among themselves and the guests.

AREA
Smoking (A La Carte)

QUANTITY

SEATS

TOTAL

36

Kitchen Counter

Non Smoking (A La Carte)

32

Sushi Counter

11

11

Teppanyaki Counter

16

30

Tatami Rooms

24
---

TOTAL

Lunch/Day

130

: 60% Covered by Japanese and Local companies


: 40% Local visitors mostly Company Executive.

Dinner/Night

: 40% Japanese
: 60% Local visitors

LUNCH
Business community at Subang areas and Klang Valley are the largest group to dine in the
restaurant during lunch.

During the week most of the guests are club members or

businessmen and at the weekends a large majority of the guests are families with their
children and golfers after tournaments. Saujana Golf club members consist of 20% of the
diners in the restaurant after using the clubs facilities and the remaining 10% are the hotel
guests.

DINNER
Business community and families from Saujana Villa Condominiums and Bunga Raya
Condominiums are the largest group to dine in the restaurant during dinner followed by hotel
guests. Members of the Saujana Club often use Kogetsu for entertaining clients or after golf
tournaments event.

A steady increase in businessmen from down town Kuala Lumpur has been noted with several
private diners for politicians being held in the Tatami Rooms
31

THE MARKET
The market comprises of club members, hotel guests, local business community from Klang
Valley and resident community around the hotel and social group comprises 75%, hotel guests
10% and Saujana Golf Club members 15%.

OPERATION PHILOSOPHY
The design of the restaurant gives a friendly, relaxed and warm village atmosphere. Waiters
and waitresses are dressed in traditional farmer attire to enrich the concept.

Kogetsu offers a large variety of typical country favourites ranging from Udon soba,
Donburi and Bento Box. All of which are prepared in the open kitchen enabling guests to
admire the swiftness and style in which the dishes are prepared. Teppanyaki and sushi menus
are also available for both lunch and dinner. Swiftness is a vital factor for lunch hence a menu
offering set lunches.

Over the weekend Kogetsu offered an authentic buffet lunch which comprise of all specialties
such as Teppanyaki, Sushi, Noodles counter and hot items being prepared ala minute at open
kitchen.

Food presentation is our reputation in maintaining the best quality product. Therefore the
colour, textures, contrast and freshness as well as authenticity are of great importance to
Kogetsu.
32

The freshness of food plays a vital role, so great emphasis is given to the

consistency and freshness of each product. A pot of hot Japanese green tea is brewed and
served throughout every meal.

From the moment you enter Kogetsu the Hostess, barman, waiters and Cooks will greet you in
the typical Japanese country style manner and throughout the meal voices will be heard either
greeting fellow customers or firing orders in the kitchen.

OPERATION HOURS

Monday to Friday

Lunch

: 12.00PM 03.00PM

Dinner

: 06.30PM 10.00PM

Saturday to Sunday

Lunch

: 12.00PM - 03.00PM

Dinner

: 06.30Pm - 10.00PM

Last order for lunch is 15 minutes before closing and last order for dinner is half an hour
before closing.

33

SPECIAL FEATURES
Typical Japanese jazz with crystal/water background effects are played throughout every meal
period, using the restaurants individual multi compact disc player.

Bamboo fenced walkway leading to the restaurant.

Combination of wood and stone converting the restaurant into a countryside style
restaurant.

Restaurant location - set along side the lake surrounded by a Japanese garden and bamboo
fence.

Waiters and waitresses dressed in traditional farmer attire, specially designed to match the
restaurants theme.

Japanese greeting by staff upon guest arrival and departure liven up the restaurants
atmosphere and can be heard by all guests through out the entire meal.

The view overlooking the lake from the main dining area as well as sushi bar.

The view from the two Teppanyaki counters and three Tatami rooms of the Japanese
garden, as well as the kitchen counter with an open kitchen concept where one is able to
watch the cooks at work.

The restaurant construction with heavy timber beams, wooden flooring and white cream
colours combined with long hanging lanterns create a warm, cosy, friendly and homely
atmosphere.

34

All table top settings are clean and simple with very minimum operating equipment such
as tea cups with under liner, chopsticks with ring, napkins with different colour strings,
pebble stones as chopsticks rest and a table top tray with condiments.

The rustic countryside chinaware in various colours and forms are all imported from Japan
ensuring authenticity.

Focused menu selection for both lunch and diner keeping the country / farmer concept in
mind all the time.

Front Office Department:

The front office is the command post for processing reservation, registering guests,
settling guest account (cashiering), and checking out guests. Front desk agents also
handle the distribution of guestroom keys and mail, messages or other information for
guests. The most visible part of the front office area is of course the front desk. The
front desk can be a counter or, in some luxury hotels, an actual desk where a guest can
sit down and register.

In a hotel , the department , where guest are checked in and out , payment on accounts
are made and messages are exchanged is known as front office . It is the department
which is responsible for the sale of hotel rooms through systematic method of
reservation , followed by registration and assigning rooms to the guest . The term sale
of rooms means the use of hotel rooms at a price . A room is sold for the day
when a guest leases the room for the stay in hotel.

The front office in a hotel holds prime importance in view of the basic nature of the
business of a hotel to sell rooms. Revenue collected from the sales of room
contributes more than the 50% of the hotel sales . This department is has the prime
role of image building which is the first and the last point of contact of every guest.
35

Thus the role of front office is to reserve , receive , register , assign rooms to the guest
and act as a continuous source of information to guest during their stay of the hotel.

THE FOLLOWING SERVICES ARE HANHLED BY THE FRONT OFFICE .

36

Airline information.
Allotment of rooms.
Check-in / check-out.
Credit card acceptance.
Courtesy call.
Room reservation.
Car rental.
Currency exchange.
Doctor on call.
Information.
Mails.
News paper
Guest relation.
Sight seeing.
Secretarial services.
Taxi service.
Transportation.
Wake up call
Safe deposit locker.

ORGANIZATIONAL HIERARCHY OF FRONT OFFICE DEPARTMENT.

EXECUTIVE ASSISTANT ACCOMODATION MANAGER

ASSISTANT FRONT OFFICE MANAGER

DUTY MANAGER

RECEPTIONIST

CONCIERGE

BUSINESS CENTER MANAGER

RESERVATION
ASSISTANT

CASHIER

BELL
CAPTAIN

BELL
37

TELEPHONE
SUP.

OPERATOR

BOY
THE FRONT OFFICE OF THE TAJ WESTEND HAS EIGHT SUBSECTIONS

Reservation
Reception
Cash & bill
Information
Telephone
Bell desk
Business center
Travel desk

MODES OF RESERVATION

Telephone
Telex
Fax
Letters
Personal
E-mail
Telegram
SOURCES OF RESERVATION

Free individual travelers


Company guest
Travel agents
Walk in
By sales and marketing office
By tour operators

38

THE RESERVATION IS FIRST RECORDED ON RESERVATION FORMS ,


WHICH CONTAIN THE FOLLOWING DETAILS.

NAME :

TYPE / ROOM NO :

COMPANY :
ARRIVAL DATE / TIME :
DESIGNATION :

DEPARTURE DATE / TIME:

ADDRESS :

DURATION OF STAY :

CITY :

PIN CODE :

COUNTRY :

FAX :

RATE CODE / RATE :

PAYMENT MODE :
E MAIL ADDRESS :

CARD NUMBER :

TELEPHONE NUMBER :

EXPIRY DATE :

DATE OF BIRTH :

ANNIVERSARY DATE :

PASSPORT AND OTHER DETAILS

39

ARRIVED FROM :

PROCEEDING TO :

NATIONALITY:

PASSPORT NO :

DATE OF ISSUE :

PLACE :

REG. NO .:

BILLING INSTRUCTIONS :

CASH REMARKS :

RESERVATION REMARKS :

The information is fed into the system . This transfer helps in rechecking if all the
important details are obtained. This is the most important to provide the guest
service to the best of his satisfaction.

A confirmation letter stating the reservation and mode of settlement or payment


has to be send by the person who is making the reservation . Letter , telex or fax
depending on the urgency confirms every reservation inturn by reservation
department.

These reservation forms with the corresponding letter is filed date wise for the
current month for the following month . The next day arrivals , reservation forms
and letters are placed in a follow up file in an alphabetical order. These details
can be cross checked from the registration card in case of clarifications.

Every day , V.I.P list is made which states the arrivals for the next day.
The duty manager authorizes this. Then these copies are distributed to General
manager , Lobby manager , Front office manager , Guest relation executive , Cashier ,
Executive housekeeper , Executive chef and security incharge.
40

THE FRONT DESK HAS FOUR MAIN SUBSECTION :

41

RECEPTION : Situated in main lobby. Which takes care of all check in / check
or etc

CASHIER : Situated in lobby next to reception which takes care of all guest
resident and non resident bills.

CONCIERGE : It is the desk for handling all guest baggages , mails and
other extra services.

Travel desk : It handles of guest transportations according to the guest request


like airport pick up and drop etc

PROCESS FOR CHECKING IN AND CHECKING OUT A GUEST

CHECKING IN A GUEST
Some time normally elapses between making a reservation and his actual time
of arrival in the hotel . During this period the may deal with hundred of other
visitors . However , the hotel must be ready to receive each and every guest an
the day and time of arrival . there must be a room ready for him and there are
various necessary formalities to be gone through when the guest arrives . This
is referred as Check in process :-

THERE ARE FIVE STEPS FOR CHECKING IN PROCEDURE :

STEP 1

Receiving and Registration.


Receive a guest in front of house.

Registering of guest.

42

STEP 2 -

Allocate room.

STEP 3 -

Secure advance payment.

STEP 4 -

Information service.

STEP 5 -

Complete check in.


CHECKING OUT A GUEST :

When a registered guest leaves the hotel room he has rented , after settling his
bills , the guest is said to be checking out.

THE FOLLOWING ARE THE PROCEDURES INVOLVED IN A CHECK


OUT :

Guest calls to inform he is checking out to front office.

Front desk assistant has to obtain the following :


1. What time the guest is checking out.
2. Would he need a bell boy to carry his baggage.
3. If yes , how many pieces of baggage.
4. Would the guest need a transportation to be arranged to take him to
airport / railway station.

Then inform the bell desk:


1. Room number of guest
2. Number of baggages to be brought down.

Inform cashier to close the bill of the respective room number.

Sign departure card after checking.


1. If the key is in the slot.
2. If the cashier has signed ( proof of settlement ).

43

3. Then inform the bell boy to arrange the baggages in the respective transport
vehicle.
Then the check out procedure is complete.
GROUP CHECK IN PROCEDURE

The arrival of large groups of people at the same time will always mean there is
pressureon the reception staff to get all guests checked in as quickly and efficiently as
possible. If the group happen to be a large number of guest with individual bookings
just happen to arrive at the same time then the receptionist will have to process eacg
guest in turn as quickly as possible. However , if the group arrival is a tour or a
special partythen the receptionist will know in advance of the arrival and can plan
accordingly.

A standard procedure for the registration of group might include :

Group members can register in the usual way by each individual completing a
separate registration form. However , with large groups this could cause chaos.
Individual registration forms can be given to the tour operator for completion by
the guests en-route to the hotel. On arrival the receptionist has only to check them
and file accordingly.
A list of the group members names , nationality and passport details could be given
directly to the hotel by the tour operator.

GROUP CHECK OUT PROCEDURE :

If a group of people check-out at the same time , e.g., a tour group , pre-planning and
special procedures will ensure that the operation runs smoothly.

The general procedure for handling a group check-out are :-

44

Set aside an area for the luggage to be left before it is loaded into the coach.
Group member are informed via the tour leader of the procedure for paying extras
charged to individual room accounts.

If the amount involved are likely to be substantial, find out in advance how each
person will be paying and the required authorization can then be obtained in good
time.
If the main bill for the group will be sent to the tour operator for paying , obtain
any necessary authorization from the tour leader in good time.

MAIL HANDLING

All the letters are received at the front desk . Firstly it is segregated into guest mail
and staff mail. The staff mail are sent to personnel department.

Using the computer system the guest mails are sorted into :

Mails of in house guest.

Mails of expected guest.

Mails of departed guest.

The mail of in house guests is sent to the bell desk to be delivered to the guest.

The mail of expected guest is printed with the date of guest arrival . If its todays
arrival the mail is attached to the registration card.

The mail of departed guest are sorted out to be given if they requires or if they
check in at later date.

MESSAGE HANDLING

45

All the incoming guest calls are connected to the rooms through the telephone
operator . The exchange is so designed to give only three rings in a guest rooms . If
the guest does not respond with in three rings the call bounces to the respective
telephone desk.

The reception on receiving the call must ascertain if the guest is in the room by
checking the key rack . If the guest is not in his room check for guest locators .

If the guest is in another part / outlet of the hotel the call can be connected to him .
Otherwise the message , the caller name and contact number are taken down . The
same is typed into the computer system , which gives a print out at the printer place
at the bell desk.

The two copies are placed in two envelopes one copy is given to the reception to be
placed along with the key . The other copy is taken to the room and is slipped under
the door by the bell boy .

The time of receiving and delivering the message is recorded at the bell desk . It is
always seen that if the message is delivered in five minutes.

HANDLING RESERVATION

The reservation section works only between 9 :am to 6 : pm . During other times the
reception has to take down the reservation. The procedure remains exactly the same as
for reservation staff except feeding into computer system. The reservation slip as simply
handed over to the next day to the reservation personnel.

FIRST SHIFT ( 7 am to 4 pm )
46

As soon as the morning shift personnel reports to duty at 6:45 am he / she has to
check the following before proceeding further:

Check the log book for any important work pending.


Check the arrival list and note down the following :
1.
2.
3.
4.
5.
6.

Room occupancy.
Average room rate.
Occupancy percentage.
Number of arrivals.
Number of departure.
Room position.

Check the function list to get the information regarding the various functions
and conferences taking place in the hotel , locations and timings.

Check the computer system for the V.I.P and Handle with Care guest name
and room number.

Request for the early release of the room from housekeeping for early morning
arrival.

Then the Duty manager takes the briefing of all the front office staff in morning shift
. The staff is required to have a personal proper grooming . apart from that the person
is required to know :

The general lay out of the hotel to guide the guest.


The cuisines and timings of different food and beverage outlets.
V.I.P arrival for the day.

The duty manager gives the staff special instructions if any.

47

SECOND SHIFT ( 1 pm to 10 pm )
The second shift works remains exactly the same as the first .
shift.The first
shift assistant has to handover all the details of the shift to the second shift for
a smooth transaction.

NIGHT SHIFT ( 10 pm to 7 am )

The following are the main task :

To print registration card : The computer lists all next days arrivals
with details . The print out of this is taken on a formatted registration
card . These cards are segregated according to room wise.

Helps in compiling the night manager report : he has to find out the
following for compiling the report :
1.
2.
3.
4.
5.
6.
7.

Total occupancy.
Sleep outs.
Key count.
Extension provided.
Skippers.
V.I.P and Handle with care guest.
Allowance passed.

Key count : The keys have to be count in order to find out sleep outs ,
skipper and missing keys . If the check out guest takes the key he has
to be contacted at the earliest.
Arrival list : The next day arrival list is taken from the reservation
department . The arrival list details of guest name , arrival time and flight
48

details , category of room booked and special remarks if the guest is


frequent to the hotel.
BELL DESK / CONCIERGE

Bell desk work in three shift . Each shift is under a bell captain except the night
shift. His main duty apart from check in and check out being newspaper distribution to
the guest . Guest preference of newspaper are also provided by bell desk.

This section of front office is also responsible for the handling of message on behalf
of guest and conducts paging and all stationery and postal work.

It also provides all information regarding the TAJ WESTEND facilities offered by the
hotel.

CASHIERS

The front office cash work 24 hrs a day in a shift of :

First shift
: 7 am to 4 pm.
Second shift : 1 pm to 10 pm.
Third shift : 10 pm to 7 am.

This section is a part of the reception . Before checking out , the guest calls , then the
cashiers compiles all the bills ( from the different outlets ) and the master folio is
made. The cashier hands out the master folio and bills ( of all outlets )and guest
settles the bill.

There are various mode of payment :

49

1. Travelers cheque.
2. Credit card.
3. Cash.
Various function of cashier section :

1. The cashier controls the facility of safety deposit locker given to guest to keep
their valuables.
2. Foreign currencies are exchanged.
3. Cash and bills from various outlets of the hotel are received and tallied.

TELEPHONES

In TAJ WESTEND there is a separate room for the telephone exchange. Two
telephone operator are there to deal with all incoming and outgoing calls.

THE DUTIES OF TELEPHONE OPERATOR INCLUDES :

1. Receiving all incoming calls and connecting them to required number.


2. Outgoing calls for the hotel and the guest.

50

3. All long distance calls and overseas calls.

REGISTERS , BOOKS AND FILES MAINTAINED :

1.
2.
3.
4.
5.
6.

Log book.
Complaint register.
Handing over register.
Guest trunk call book.
Staff trunk call book.
Wake up call register.

TRAVEL DESK

A travel agent should have an exact knowledge of flight and railways details . He
should also posses good knowledge on the important tourist knowledge in an
around city. The travel agent job involves booking the tickets for flight , train or
any other transportation and confirms the same , arrange for airport transfers ,
arrange sight seeing tours for group or individual guest.

BUSINESS CENTER

The TAJ WESTEND 24 hr business center is fully equipped with one office
room and a board room . It offers :

1.
2.
3.
4.
5.
51

Internet connectivity.
Portable printers.
Colour copier.
Scanning facilities.
Photocopy facility.

6. Incoming and outgoing fax facility.


7. Lamination and secretarial services. ( secretarial services are available from
9 hrs to 18 hrs )

BUSINESS CENTER TARIFF IS AS FOLLOWS :

FAX
INTERNET
XEROX
BINDING

International _
Rs 250
Rs 187 for half
hour. ( inc. tax )
Per page Rs 9

PRINTOUT

Rs 150 for 150


pages.
B & W Rs 40

P.C CHARGES

One hr Rs 200

STATIONERY
MEETING
ROOM AND
BOARD ROOM
CHARGES
L.C.D
PROJECTOR
COMMITTEE
ROOM
VIDEO
CONFERINCIN
G

Floppy Rs 80
Rs 13224

Domestic _ Rs
100

Local _ Rs
50

More than 100


pages Rs 7

COLOUR Rs
100
Half day - Rs
750
C.D Rs 150

Rs 5950
Rs 10580
Rs 10000 for
first 2 hrs

Rs 2000 for
every hrs

REGISTERS MAINTAINED IN THE CENTER :

1. OUT GOING AND INCOMING FAX AND E-MAIL REGISTER :


The following details are noted down :

52

Name of the sender.


The department to which it has to be send.
The time at which it was received.
Number of pages.
The room number if any.

2. BUSINESS CENTER BOOKING DAIRY : Here the booking of the board


room and the interview room are noted down . The following details are
mentioned :

Duration booked for.


Name of the guest or the company.
Booking made by
Rate.
Billing.
Requirement.

3. LOG BOOK : In this register any message that are to be left for
the staff taking the next shift are noted down.

3. LEDGER BOOK : In this register all the income of the day is mentioned. That
is the amount of internet used for the day , photocopies made , printouts taken
etc..

MACHINES USED IN THE CENTER

ONE SCANNING MACHINE


FOUR COMPUTERS
ONE LASER PRINTER
ONE COLOUR PRINTER
ONE PHOTOCOPY MACHINE
ONE BINDING MACHINE
TWO FAX MACHINE
53

Hewlett Packard scanjet 5200 c .


3 Ibm Aptiva and 1 Ibm personal
computer.
Hewlett Packard laserjet 2100 tn.
Hewlett Packard deskjet 550 c.
Xerox 5837.
Cannon fax b155 and Samsung

sf4200.
ONE PAPER SHREDDER
MACHINE

ROOM RATES AND TARIFFS

ROOM TYPES
LUXURY
LUXURY GRAND
TAJ CLUB*
EXECUTIVE SUITES**
LUXURY SUITES**
PRESEDENTIAL SUITES**

INR RATES
SINGLE
DOUBLE
19,000
20,500
21,000
22,500
24,500
26,000
35,000
35,000
100,000
100,000
195,000
195,000

Government taxes applicable.

* Buffet breakfast and one-way airport transfers.

** buffet breakfast and two way airport transfers.

MENU OF FIDELIO AT THE TAJ WESTEND :

54

Reservation.
Registration.
Flight details.
Guest history.
Information.

Type of billing and accounting.


Messages.
Arrival and departure data.
Room rates.
Special and promotional rates.
Room rates.
Corporate rate.
Tour rate.
Rack rate.

Housekeeping Department:The housekeeping department is another department in hospitality world.


Housekeeping is responsible for cleaning the hotels guestrooms and public areas. This
department has the largest staff, consisting of an assistant housekeeper, room
inspectors, room attendants, a house person crew, linen room attendants and personnel
in charge of employee uniforms. They may also have there laundry and valet services.
Hotels with laundry and valet equipments may use it only for hotel linen and uniform
and send guest clothing to an outside service where it can be handled with specialized
equipments.

Food Production Department:Food Production deals with the preparation of food items. It basically engaged in
preparing those dish, which are ordered by the guest and afterwards is catered by the
F&B department. Cuisine like Indian, Continental, Thai, Italian, Konkani (Costal Sea
Food), South Indian, Chinese, Mexican, etc. Different chefs are appointed for the
specialty cuisine.

8.1 Support Department (Cost Centre)


Marketing & Selling Department:Sales and marketing has become one of the most vital functions of the hotel business
and an integral part of modern hotel management. It includes packaging for selling,
sales promotion, advertising and public relations. The marketing division is charged
with the responsibility of keeping the rooms in the hotel occupied at the right price
and with the right mix of guests.
Engineering & Maintenance Department:The energy crisis throughout the world has given a great importance to the
engineering department of a hotel. This department provides on the day-to-day basis
55

the utility services, electricity, hot water, steams, air-conditioning and other services
and is responsible for repairs and maintenance of the equipment, furniture and fixture
in the hotel. The engineering department has an important role in satisfying the guestdemand and helping to maintain the profit level of hotel. The cleaning, up-keep,
repair, replacement, installation and maintenance of property and its furnishing,
machinery and equipment are the joint responsibilities of Engineering/ Maintenance
and the Housekeeping Department.

Finance, Accounting & Control Department:A hotels accounting department is responsible for keeping track of the many business
transaction that occur in hotel. The accounting department does more than simply
keep the books-financial management is perhaps a more appropriate description of
what the accounting department does. Whereas the control department is concern
with the cost control guidelines by way of reducing in investment, reduction in
operating cost, control of food service costs, control of beverage cost, labour cost
control etc.

Safety & Security Department:The security guest, employees, personal property and the hotel itself is an overriding
concern for todays hoteliers. In the past, most security precaution concentrated on
the prevention of the theft from guests and the hotel. However, today such violent
crimes as murder and rape have become a problem for some hotels. Unfortunately,
crime rates in most majors cities are rising. Hence today security department also
concentrate on these additional criminal activities too.

Administrative Department:Top organizational members usually supervise the Administration Department in a


hotel. This department is responsible for all the work connected with administration,
personnel, manpower, employees welfare, medical health and security.
Human Resource Department:This department has newly taken step in hotel industry and within a short span of
time it has become very important part of the organizations. It plays the role of
facilitator between the bargain able cadre and non-bargain able cadre.
8.2 Key Control Department

56

Types Of Keys: Room Keys: Different keys are issued to guest for their rooms.
Have a heavy key (key tab) discussion guest taking it away.
Bells bay will take the key from the guest at the time of check out.
Section Keys
These keys will be issued to room alter dents.
Will open doors of one section /floor.

The will not open the double lock rooms.


Room attendants will carry their key bundles, tied around so that they dont loose.

Floor Master Key: Will open all rooms on the floor.


Will not open double locked room.
General Master Key: Will be used by Deputy House Keeper.
Issued to night duty housekeepers also.
Will be enabling to open only floor as the hotel expect the double locked room.
Grand master key: Will open rooms of all room, even the double locked rooms.
Will be issued to Executive General Manager and Duty Manager (extreme case
must be taken in opening a double locked room i.e. only in case of emergency)

57

58