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TTS Guide

WAX2 Chassis Direct-View LCD


Models:
KDL-26S2000
KDL-32S2000
KDL-40S2000
KDL-46S2000
KDL-26S2010
KDL-32S2010
KDL-40S2010
KDL-46S2010
KDL-32S2400
KDL-40S2400
KDL-32S20L1
KDL-40S20L1
KDL-40V2500
KDL-46V2500
KDL-46V25L1

Triage and Troubleshooting


Course: CTV-38

Triage &
Troubleshooting
Guide

Technical Troubleshooting Flowcharts


NOTES:
1) Confirm all connections between circuit
boards before replacing

WAX2 Chassis Initial Contact Analysis


Flowchart A

A
Start
Initial Analysis

Does
Power LED
Turn ON
GREEN?

Go to
(No Green LED)
Triage Sheet (page 3)
Replacement Parts

No

GO TO
Power-ON
Troubleshooting
Flowchart B
Page 5

Yes

Go to
(Video Inputs)
Triage Sheet (page 3)
Suggested Parts

GO TO
Video Inputs
Troubleshooting
Flowchart E
Page 11

Go to
(No Audio)
Triage Sheet (page 3)
Suggested Parts

GO TO
No Audio
or
Distorted Audio
Troubleshooting
Flowchart F
Page 12

No

Yes

Is
POWER LED
Flashing
RED?

Is Video
Missing or Distorted on
Select Inputs ?

Go to
(C1, C2, C3, or C4)
Triage Sheet (page 3)
Suggested Parts

Yes

GO TO
Protection Mode
Troubleshooting
Flowchart C1, 2, 3, 4
Pages 6, 7, 8, 9

No (Power LED Steady Green)

Is Video
Missing or Distorted on
All Inputs ?

Yes

Go to
(No Video)
Triage Sheet (page 3)
Suggested Parts

GO TO
No Video
or
Distorted Video
Troubleshooting
Flowchart D
Page 10

Is Audio
Missing or Distorted on
All or
Select Inputs ?

Yes

No

No Problem Found
Unit Fully Operational

No

CTV-38

Troubleshooting Flowcharts
Sony WAX2 Chassis Technical Triage Summary Sheet

Before you make the service call

Models for WAX2 Chassis

1. Confirm the symptom from the customer.

KDL-26S2000 KDL-32S2400
2. Select that symptom from the chart.
KDL-32S2000 KDL-32S20L1
3. Select the model from the chart.
KDL-40S2000 KDL-40S2400
4. Bring all the boards listed for that symptom.
KDL-46S2000 KDL-40S20L1
5. Follow the troubleshooting charts in the technical guides to isolate the board.
KDL-26S2010 KDL-40V2500
6. Chart Color Code
KDL-32S2010 KDL-46V2500
RED DOT: (Primary) Most likely defective par
KDL-40S2010 KDL-46V25L1
BLUE Triangle: (Secondary) Possible defective part
KDL-46S2010
Green Square: (Last resort) Improbable defective par
BLACK TEXT: Board and Part # that may correct the sympto
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Video - missing or distorted
Symptoms - (Protection & Power)
Reference

1
Blinks

2
Blinks

3
Blinks

4
Blinks

5
Blinks

6
Blinks

BU Board

BU 32"

BU 40"

BU 46"

BU 40V2500

BU 46V2500

BU 46V25L1

G1 -Brd 26"32"
G2-Brd 40"46"

8
Blinks

Steady Green
Power LED

No Green
Power LED
(Dead Set)

Video
No Video
No Video
1,3,4,5
Full Screen Half Screen
only

Video 2
Only

Video 6
HDMI
Only

DVI
Only

Video 7
(PC-IN)

NTSC
Tuner
Only

ATSC
Tuner
Only

AU Board

BU 26"

7
Blinks

*
*
*
*
*
*
*

No
Audio

Part #

A-1179-055-D

A-1179-491-A

A-1179-492-A

A-1179-493-A

A-1183-828-A

A-1196-624-A

A-1196-664-A

A-1196-664-A
1-468-980-11

A-1169-591-D
A-1152-234-E

H2 Board
H2 46" only

A-1194-048-A
A-1153-812-A

QS Board

A-1164-341-B

QT Board

AC Inlet Mod

LCD Panel

1-819-729-13

Reference Table 1

BL Inverter
Board

BL Invert 26"
BL Invert 32"
BL Invert 40"
BL Invert 46"

Problem

CTV-38

1-789-507-11
1-789-504-11
1-789-500-32

^A-1251-295-A
^A-1251-295-B
1-576-233-51

Fuse F6000

Flowchart
Reference

C1

C1

C1

C2

C2

10V OVP D5V LVP3 .3V LVP Back Lt Pwr Sup

C3

C4

C4

Audio

Temp

Video

* 7 blinks are immediate

^ Replace Inverter

Boards as a pair on the 46"

Troubleshooting Flowcharts

Table 1 LCD Panel Part# per Serial#


WAX2 Chassis LCD Panel Part Numbers

CTV-38

Model #

Serial # Range

Range Limits

Part #

KDL-26S2000

ALL

N/A

1-802-061-13

KDL-26S2010

4,200.001 to 4,299,999
4,500,001 to 4,599,999
4,700,001 to 4,799,999

Within Range

1-802-260-11

Outside Range

1-802-061-13

KDL-32S2000

ALL

N/A

1-802-060-12

Within Range

1-802-261-11

KDL-32S2010

4,200.001 to 4,299,999
4,520,001 to 4,599,999
4,700,001 to 4,799,999
8,200,001 to 8,299,999
8,500,001 to 8,599,999

Outside Range

1-802-060-21

Within Range

1-802-261-11

Outside Range

1-802-060-14

KDL-32S2400

8,200,001 and UP

KDL-32S20L1

ALL

N/A

1-802-060-12

KDL-40S2000

ALL

N/A

1-802-059-22

KDL-40S2010

ALL

N/A

1-802-059-22

KDL-40S2400

ALL

N/A

1-802-059-22

KDL-40S20L1

ALL

N/A

1-802-059-22

KDL-40V2500

ALL

N/A

1-802-184-13

KDL-46S2000

ALL

N/A

1-802-100-31

KDL-46S2010

ALL

N/A

1-802-100-31

KDL-46V2500

ALL

N/A

1-802-183-11

KDL-46V25L1

ALL

N/A

1-802-183-11

Troubleshooting Flowcharts

NOTES:
1) Confirm all connections between
circuit boards before replacing

Unit will Not


Turn- ON

NOTE:
Possible
Remote
Control
Failure

What
is the State of
the Power LED &
Standby LED
?

Press
TV or Remote
POWER
Button

Does
The Power LED
Light
GREEN?

GO TO
Flowchart C 1
1X, 2X, 3X
Protection
Modes

G1-Board
G2-Board
Check
Main Fuse
F6101

OK

CN6102 or
CN6001

No

Replace
AC-Inlet Module
1-819-729-13

CTV-38

Primary Failure Component


G1-Board
G2-Board

BU-Board

Check 10.5V
at
CN6202/Pin 7 (G1)
CN6200/Pin 7 (G2)

Is voltage
10.5V
Present?

Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D

Yes

Confirm Unit
is securely
connected to
active
AC-Outlet

Is AC
110V
Present at

Power LED
Glows Steady Green
(No Video & No Audio)

Standby LED
Red Flashes

No

G1-Board
G2-Board

WAX2 Chassis Power-ON Troubleshooting


Flowchart B

Yes

GO TO
Flowchart C 2
4X, 5X
Protection
Modes

OK

GO TO
Flowchart C 3
6X
Protection
Modes

G1-Board
G2-Board
Check Standby 3.3V
at
CN6202/Pin 5 (G1)
CN6200/Pin 5 (G2)

No

No

Is voltage
5V
Present?

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

GO TO
Flowchart C 4
7X, 8X
Protection
Modes

Is voltage
3.3V
Present?

Yes

Check D5V
at
C7008/Pin 3

Yes

Initial Power -ON OK


Troubleshoot Video
Flowcharts D & E
and/or
Audio Problem
Flowchart F

BU-Board
Check Standby
3.3V at
CN1002/Pin 10

No

Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D

Yes

Is voltage
3.3V
Present?
No

Yes

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Check Connections
between
G1-Board or
G2-Board,
AU-Board,
and
BU-Board

Troubleshooting Flowcharts

NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown
3) LVP Low-Voltage Protection

Is
the 10.5V
Present
?
Yes

Check voltage at
TP1
(Ref. Fig. 3-3)

Is voltage
5V
Present?
Yes

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

CTV-38

Check PS7000
resistance

Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D

Is resistance
0 ohms?

Primary Failure Component

3X

Flash Pattern
(1.8V, 3.3V, 2.4V LVP)

Confirms
BU-Board
Failure

BU-Board

No

Replace
PS7000
1-576-603-21

Yes

Defective IC7005
D5V Regulator

BU-Board

No

Unit Shuts OFF


RED LED
Flashing

Flash Pattern
(D5V LVP)

G1-Board
G2-Board

No

WAX2 Chassis Protection Mode


Troubleshooting Flowchart C 1

2X

1X

Flash Pattern
(10.5V & Panel 5V LVP)
Check voltage at
CN6202/CN6200
pins 7 & 8

C1

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Check F7000
resistance

Is resistance
0 ohms?

BU-Board

No

Replace
F7000
1-576-603-21

Yes
A3U-Board

Check voltages at
TP2, TP3, & TP4
(Ref. Fig. 3-4)

BU-Board

Is voltages

1.8V, 3.3V,
2.4V

No

Confirms
BU-Board
Failure

Present?

Yes

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Troubleshooting Flowcharts
NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown

C2
Unit Shuts OFF
RED LED
Flashing

WAX2 Chassis Protection Mode


Troubleshooting Flowchart C 2
Primary Failure Component

4X

Flash Pattern
(Backlight)

Does
video appear
momentarily
?

NOTE: Check connections


between G & Inverter Boards

No

Flash Pattern
(Overall Power Supply )
G1-Board
G2-Board

Check voltage at
CN6203/pins 9 - 12

Yes

Is voltage
18.5V
Present?

Check AC voltage level at


Lamp Connectors

NOTE: Set VOM to AC Volts and


place the probe on top of each
individual plastic lamp connector . Any
Is
0V reading indicates defective output.
AC voltage
0V

Backlight
Inverter Board
(26") 1-789-507-11
(32") 1-789-504-11
(40") 1-789-500-31
(46") A-1251-295-A
A-1251-295-A
-1251-295-B
AA-1251-295-B

Check voltage at
CN6203/pin 2

3V

Check
Open
fuses F001, F002,
&F003 Inverter
NOTE: Order and replace
Brd
Inverter boards as a pair for 46".

Is voltage
3.2V
Present?

0V

CTV-38

Is voltage
0V or 3V
Present?

Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D

Is
Relay Click
Heard?

Is voltage
3.3V
Present?

No

Check voltage at
CN6202/pin 13 (G1)
CN6203/pin 13 (G2)

Is voltage
18.5V
Present?
No

G1-Board
G2-Board

3V

Check voltage at
CN6202/pin 2 (G1)
CN6203/pin 2 (G2)

Is voltage
3.3V
Present?
No

Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D
Yes

Yes

No

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

No

Yes
Yes

BU-Board

Yes
BU-Board
Check voltage at
CN7009/pin 3

Good

LCD Panel Assembly


Reference Table 1
(page 4) for correct
Part# per Serial#

No

Yes

0V or 3V
Present
?

G1-Board
G2-Board
Check voltage at
CN6202/pin 4 (G1)
CN6203/pin 4 (G2)

5X

G1-Board
G2-Board

Yes

Does
the voltage
approach
22V?

No

Replace
G1-Board (26",32")
1-468-980-11
G2-Board (40",46")
A-1169-591-D
Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Troubleshooting Flowcharts

NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown

WAX2 Chassis Protection Mode


Troubleshooting Flowchart C 3

C3

Primary Failure Component

Unit Shuts OFF


RED LED
Flashing
6X

Flash Pattern
(Audio Output)

Yes

AU-Board

No

Replace
G1-Board
1-468-980-11
G2-Board
A-1189-958-A

CTV-38

Check voltage at
CN7503/pin 1

Is
Video & Audio
Present Before
Shut-Down
?

Replace
AU-Board
A-1179-055-A

AU-Board

Check voltage at
CN9502/pin 1

Is voltage
9V
Present?

Is voltage
15V
Present?
Yes

No

Check
PS7001

AU-Board

Check voltage at
Main Micro
IC1001/pin 26

Yes

BU-Board

No

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

0V

Replace
AU-Board
A-1179-055-A

Is voltage
0V or 2.8V
Present?

2.8V

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Troubleshooting Flowcharts

C4
NOTES:
1) All flash patterns will occur on the Front Panel
Red POWER LED
2) All voltage are measured prior to unit shutdown

Unit Shuts OFF


RED LED
Flashing

8X

WAX2 Chassis Protection Mode


Troubleshooting Flowchart C 4
Primary Failure Component

7X

Flash Pattern
(TRIDENT)

Flash Pattern
(Temperature )

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Does
TV shutdown
immediately or after
some period of
time?

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Immediately

Period of
Time
Check Ventilation
1) Clear Unit Vents
2) Room Temperature
3) Cabinet & Wall Spacing

Does unit still


shutdown (7X)?

No

Problem
Solved

Yes
G2-Board
Excessive
Temperature

Replace
G1-Board
1-468-980-11
G2-Board
A-1189-958-A

CTV-38

Remove Back Cover


1) Check Inverter-Board for
excessive temperature radiation
2) Check G2-Board for excessive
temperature radiation.

NOTE: Order and replace


Inverter boards as a pair for 46".

Inverter-Board
Excessive
Temperature

Backlight
Inverter Board
(26") 1-789-507-11
(32") 1-789-504-11
(40") 1-789-500-31
(46") A-1251-295-A
A-1251-295-A
-1251-295-B
AA-1251-295-B

Troubleshooting Flowcharts

NOTES:
1) Confirm all connections between
circuit boards before replacing

WAX2 Chassis No Video or Distorted


Video Troubleshooting Flowchart D

D
No Video
or
Distorted Video

All Inputs:
RF Tuner Video
Video 1,2,3 (Composite & S-Video)
Video 4,5 (Component Video)
Video 6 (HDMI)
Video 7 (PC IN)

Is
Video Missing
or Distorted on
All Inputs ?
1,2,3 etc.

No

GO TO
Video Inputs
Troubleshooting
Flowchart E
Check Separate
Inputs

Yes

OK

Is
Standby LED
Flashing Red
or
Power LED
Steady Green
?

Flashing
Red

GO TO
Protection Mode
Troubleshooting
Flowcharts C1,2,3

Steady
Green

Yes

Is
Dark
Raster
Bright or Dark
?
Bright

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Backlight
Inverter Board
(26") 1-789-507-11
(32") 1-789-504-11
(40") 1-789-500-31
(46") A-1251-295-A
A-1251-295-A
-1251-295-B
AA-1251-295-B
NOTE: Order and replace
Inverter boards as a pair for 46".

CTV-38

Check waveforms and


DC voltage levels at
CN5000/pins
12,14,16,18,20,22,24,26

Are
Waveforms and
Voltage Levels
Correct?

Check for
User Menu (Wega Gate)
Display

Does
User Menu
Display?

Check Connections
between
BU-Board CN5000
and
LCD Panel
(Logic Board)

BU-Board
NOTE: For V2500 series
CN5000/pins
14,15,16,17,22,23,24,25,29,30,

Yes

LCD Panel Assembly


Reference Table 1
(page 4) for correct
Part# per Serial#

No

Check 10.5V
at
CN6202/Pin 7 (G1)
CN6200/Pin 7 (G2)

Is voltage
10.5V
Present?
Yes

G1-Board
G2-Board

No

Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

10

Troubleshooting Flowcharts

NOTES:
1) Confirm all connections between
circuit boards before replacing

Video Inputs:
RF Tuner Video
Video 1,2,3 (Composite & S-Video)
Video 4,5 (Component Video)
Video 6 (HDMI)
Video 7 (PC IN)

WAX2 Chassis Video Inputs


Troubleshooting Flowchart E

Primary Failure Component

Video Inputs

Check
External Device
and
Connections
Swap Devices and
connections
Good

RF Tuner
Distorted or Missing
(Only)

Bad

TV OK
Repair External
Devices or
Connections

Switch between
Analog and
Digital Mode in
User Menu

Does
Analog Mode
functions
Properly?

Check
Individual
Video Inputs

No

Video 1, 3, 4, 5
Distorted or Missing
(Only)

Replace
AU-Board
A-1179-055-A

Video 2
Distorted or Missing
(Only)

Replace
H2-Board

A-1152-234-E
(26", 32", 40")

H46-Board

A-1194-048-A
(46")

Video 6 (HDMI)
Distorted or Missing
(Only)

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Video 7 (PC IN)


Distorted or Missing
(Only)

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Does
Digital Mode
functions
Properly?
No

Check voltage at
CN4701/pin 3

Replace
QS-Board
A-1153-812-A
G1-Board
G2-Board
Check 18.5V
at
CN6202/Pin 13 (G1)
CN6200/Pin 13 (G2)

Yes

Replace
QT-Board
A-1164-341-A
BU-Board

Yes

Is voltage
10.5V
Present?
Yes

Replace
QS-Board
A-1153-812-A

CTV-38

Yes

No

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

Is voltage
18.5V
Present?

No

Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D

11

Troubleshooting Flowcharts

NOTES
1) Confirm all connections between
circuit boards before replacing

WAX2 Chassis No Audio or Distorted


Audio Troubleshooting Flowchart F

Primary Failure Component

No Audio or Distorted
Audio
(Speaker Outputs)

All Inputs:
RF Tuner Video
Video 1,2,3 (Composite & S-Video)
Video 4,5 (Component Video)
Is Audio
Video 6 (HDMI)
Missing or Distorted
Video 7 (PC IN)

Check
External Devices
and
Connections
Swap Devices and
connections

Check
Individual
Audio Inputs

Yes

Video 1, 3, 4, 5 (Only)
Distorted or Missing
Check Connections
CN9001 & CN9002

Check
Headphone
Audio Output

Yes

Repair Connections
and/or
Replace Speaker(s)
1-826-363-11 (26" 32")
1-826-362-11
(40")
1-826-435-11
(46")

CTV-38

Check
Speaker Connection (CN7750)
& Speaker Resistance

No

Are
Connections OK
and Resistance
8 ohms?

Yes

Video 2 (Only)
Distorted or Missing
Check Connection
CN9001

Check voltage at
CN9502/pin 1

No

AU-Board

TV OK
Repair External
Devices or
Connections

Good

No

on All Inputs ?
1,2,3,..etc.

Is Audio
Missing or
Distorted ?

Bad

Yes

Replace
AU-Board
A-1179-055-A

Is voltage
9V
Present?

Video 6 HDMI (Only)


Distorted or Missing
Check Connection
CN9501

No

Replace
G1-Board
(26",32")
1-468-980-11
G2-Board
(40",46")
A-1169-591-D

DVI (Only)
Distorted or Missing
Check Connection
CN9501

Video 7 PC-IN (Only)


Distorted or Missing
Check Connection
CN9501

Replace
AU-Board
A-1179-055-A

Replace
H2-Board

A-1152-234-E
(26", 32", 40")

H46-Board

A-1194-048-A
(46")

Replace
BU-Board
26" A-1179-491-A
32" A-1179-492-A
40" A-1179-493-A
46" A-1183-828-A

NTSC Tuner(Only)
Distorted or Missing
Check Connection
CN7803

Replace
QT-Board
A-1164-341-A

ATSC Tuner(Only)
Distorted or Missing
Check Connection
CN7314

Replace
QS-Board
A-1153-812-A

12

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