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CS questions

>
>> How service order will be created automatically from repair order ( In > house repair process)
>> How to bring the automatic task list in service orders
>> What are the settings to be done in sap to make the serial numbers
> mandatory in delivery document
>> In which transaction you update the warranty details
>> How warranty will be determined during Notification creation
>> what is DIP profile and what is the use of dip profile
>> From where the plan cost update in service order ?
>> From where the actual cost update in service order
>> What service order do in Customer service ? what is the functionality of
> service order
>> What is repair procedure ? what are different actions in repair procedure
>> what is action box ? and what is the use of aciton box
>> What is item category in service order ? what are different item
> categories in service order and what is the impact of item categories
>> what is AMC process
>> How in-house repair process happen in sap ? what are different
> configuration settings for doing in-house repair
>> How Repair - at - site (field service) process in sap ? what are
> different configuration settings for doing repair - at - site

>> What is the main configuration settings for AMC process >> what is IBASE and what is IBASE hierarchy >> what are different techincal objects in customer service >> what is the task list ? in which transaction you create the task list and > what you do in the task list >> what is activity and what is activity pricing >> how cs integrated to sd module >> how cs integrated to MM module >> How cs integrated to FI Module >> How cs integrated to CO Module >> How cs integrated to HR Module >> How cs integrated to PP Module >> what are different master data in customer service module CS questions 1)How service order will be created automatically from repair order ( In – house repair process) A) Based on the requirement type in the sales order & also the assignment of the work center + task list + plant + service product in OISD transaction 2) How to bring the automatic task list in service orders A) With OISC transaction & OISD transaction 3) What are the settings to be done in sap to make the serial numbers mandatory in delivery document A) while defining the serial number profile in the configuration . we have give the option obligatory against the procedure SDLS .

. 6) From where the plan cost update in service order ? A) Labour cost will be picked from KP26 & Component cost will be picked from the Material master ---. then system will pop up the warranty details in notification 5) what is DIP profile and what is the use of dip profile A) DIP profile is dynamic item processor .Box.accounting tab1 (either standard price or moving average price) 7) From where the actual cost update in service order A) Actual cost of the Labour will be picked fromKP26 and the actual cost is picked from the material master accounting 1 view. On top of this . It transfer all the plan cost to the quotation document while creating in DP80 transaction & it transfer all the actual cost to the Debit memo request while creating in DP90 transaction. which controls the transfer of planned cost and actual cost from the service order .Not. DIP profile also used in determining the materials in the Quotation and Debit memo request..4) In which transaction you update the warranty details A) In IE02 5) How warranty will be determined during Notification creation A) spro --- PM&CS --- Master data in plant maintenance & customer service -Basic settings --- Warranties -- Define warranty types In the below screenshot you have to activate the checkbox for D.

102 – Repairs etc. this action box will be assigned to the notification types. 10) what is action box ? and what is the use of aciton box A) Action box contains actions which helps in creating the followup documents from notification like creation of repair order or sending the mail etc. between customer and company for the list of services for a particular interval and for a valid period. 11) What is item category in service order ? what are different item categories in service order and what is the impact of item categories A) IRRS .8) What service order do in Customer service ? what is the functionality of service order A) We can plan the operations (manhours ... work center . activities) & Components required for the repair.Repair service resources B) IRRP – Repair C) IRRE – Return for repairs (inbound delivery) D) IRAL – Repaired goods delivery 12) what is AMC process A) AMC is annual maintenance contract . Create contract Create task list Create maintenance plan Schedule maintenance plan . There are Standard sap actions like 101 – Returns . And also service order acts as a base for service quotation and resource billing 9) What is repair procedure ? what are different actions in repair procedure A) Repair procedure contains stages and actions assigned to the item category IRRS.

functional location are assigned and for the functional locations . . 17) what are different techincal objects in customer service A )Serial number . Installed base 18) what is the task list ? in which transaction you create the task list and what you do in the task list A) Task list contains the operations which we create in IA05 . equipments are assigned and for the equipments . Functional location .site (field service) process in sap ? what are different configuration settings for doing repair . Activity pricing will be maintained in KP26 transaction and will be maintained by the FI team. Under IBASE .at – site A) Full Repair at site process to be given 15) What is the main configuration settings for AMC process A) OISC & OISD 16) what is IBASE and what is IBASE hierarchy A) IBASE is the installed base represents the customer .at . 19) what is activity and what is activity pricing A) Activity is the work perform by the technician and will be created by the PP module consultants . equipment . materials to be assigned .Release maintenance plan >13) How in-house repair process happen in sap ? what are different configuration settings for doing in-house repair A) Full inhouse repair process to be given 14) How Repair .

the material master procurement key should be external procurement in the MRP view. .20) how cs integrated to sd module A) Repair order creation from notification B) Quotation creation from Service order C) Debit memo request creation from service order D) Repair procedure which is assigned to the IRRS item category 21) how cs integrated to MM module A) Purchase requisition creation from component tab if the item category is N and also at the same time .