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Windows 10 Update error


0x80070002 or 0x80070003
Step 1: Windows Service Checklist:

Open Windows services.msc, check the following services status (If it is different
set it to the recommended settings)

Service

Status(Start/Stop/Blank)

Automatic/manual/Disabled

Background Intelligent file


Transfer

Started

Automatic

Crytographic Service

Started

Automatic

DCOM service

Started

Automatic

RPC

Started

Automatic

Windows Modules
Installer

Started

Automatic

Windows Update

Started

Automatic

Windows defender

Blank

Disabled

Windows firewall

Blank

Disabled

Disable any third party antivirus applications, as it may block the Windows 10
upgrade process.

Step 2: Reset Windows updates:

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Resetting windows updates, in this step we will clean up old failed updates
that have been saved in the computer, let start by first disabling the windows
update service.

Disable Windows update service and stop the service

Now open Run command and type %windir%

Check for Software distribution folder delete the folder. (If it fails restart the
computer, then try deleting it)

In Run command window type cleanmgr to launch disc cleanup to clean old
junk files.

Restart the windows update service set it Automatic. Once completed, the
windows upgrade error code 80070002 should be resolved. Try the upgrade
now. Still unlucky, get in touch with us or proceed to next step

Step 3: Dism/Readiness Tool


This step is to fix core Operating system files that are corrupted and is
affecting the Windows 10 upgrade and causing the error. Most of the cases
running the tool or the command will fix the corrupted files, there are cases
where some stubborn files remain. We can assist you in repairing them
manually, post the log to us so we can check and revert back to you.

Depending on the OS, you have to choose proper tools,

For Windows 8 and higher use the following command in elevated command
prompt.
Dism /Online /Cleanup-Image /ScanHealth

For windows 7: Download and run windows update readiness tool

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https://www.microsoft.com/en-in/download/details.aspx?id=20858 X64
https://www.microsoft.com/en-in/download/details.aspx?id=3132 X86

Check the logs for the above tools in the following location
%windir%/logs/cbs

Post the log for further steps.

Step 4: Windows 10 Media creation


Tool

Download Media Creation tool from the following link to fix the Windows 10
Update error 0x80070002 or 0x80070003 problem
http://go.microsoft.com/fwlink/?LinkId=691209

Create ISO file and use the file to initiate the upgrade.

If the issue is still not fixed, get in touch with us for further assistance.