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Assignment A

1.
2.
3.

4.
5.

6.
7.

8.

what do you understand by Total Quality Management, what are the


requirements to implement TQM approach in an organization.
Explain, Philip B Crosbys contribution in the field of Quality
Management. How his ideas similar and different from ideas of Deming?
With the help of a practical example, explain how you will use control
charts, also explain the guidelines you will follow to analyze and
interpret the results.
What is Benchmarking, what are the steps you will follow to implement
Benchmarking in an organization.
Explain the role and importance of employees in implementing TQM in
an organization, what measure organization should take to deliver a
certain level of satisfaction to them?
With one example each, explain the seven basic tools of quality
management?
You are working as a general manager of an organization, explain the
various steps you have to take for getting your organization certified for
ISO 9000:2000 or ISO 9000:2008 ?
what do you understand by the term work system, do you think improvement of work
system will eventually lead to implementation of TQM justify your answer.

Assignment B
Case Detail :
(Case Study)
A manufacturing plant make wind mill assemblies & can produce 50 units in a month in
two period of 15 days each ; following is the data for number of defects arising per
month.

Month

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Number
of
Defects 4
per
period 3

1.

which control chart should be used for the above data and why?

2.
3.

Make the appropriate control chart on a graph paper.


interpret the chart and give your recommendation. Whether the process is in control or
not?

Assignment C
Question No. 1

Marks 10

Who developed 14 points to guide companies in quality development?


Options
Genichi Taguchi
Joseph M. Juran
W.E. Deming
Kauro Ishikawa

Question No. 2

Marks 10

who is responsible for quality?


Options
production department
maintenance department
quality department
all the three

Question No. 3
Who is also known as Father of Quality Control?

Marks 10

Options
Joseph M. Juran
Kauro Ishikawa
W.E. Deming
Genichi Tagucchi

Question No. 4

Marks 10

With total quality perspective, employees is empowered to think and make


recommendations for which of the following?
Options
continual improvement
one time improvement
improvement after the production
incremental improvement

Question No. 5
zero defect planning requires total commitment of .level management.
Options
top`
middle
lower
none

Marks 10

Question No. 6

Marks 10

.seeks to improve the quality of process outputs by identifying and removing


the causes of defects
Options
Six Sigma
TQM
JIT
Error Reduction

Question No. 7

Marks 10

. and technological progress are key determinants of economic growth.


Options
Innovation
Invention
development
discovery

Question No. 8
.is not a process tools for TQM systems
Options
process flow analysis
histograms

Marks 10

plier
control charts

Question No. 9

Marks 10

..is used for projects aimed at creating new product or process designs
Options
DMADV
DMAIC
both of the above
none of the Above

Question No. 10

Marks 10

which is not the option applicable to the technology reference framework for
advanced countries?
Options
labor is available in plenty at low rates
labor is scare
highly competitive economy
the defense needs

Question No. 11
which is technologically backward country?

Marks 10

Options
United States
UK
CHILE
INDIA

Question No. 12

Marks 10

Which set of international standard focusess on company's enviornment


responsibility?
Options
ISO 9000
ISO 9001
ISO 14000
ISO 9002

Question No. 13
While the terminology and expressions are
Options
different
same
equal
similar

Marks 10

Question No. 14

Marks 10

Whis is not a process tools for TQM systems?


Options
check shhets
pareto analysis
cause and effect diagrams
spanner

Question No. 15

Marks 10

. drives business innovation and incubation in domains outside


current core
Options
Business Development
Business growth
Business environment
Business class

Question No. 16
.. is the process of causing a system variable to conform to some
desired value.
Options
Control
feedback

Marks 10

Design
none of the above

Question No. 17

Marks 10

A .. is a technology that has been in use for long enough that most of its
initial faults and inherent problems have been removed or reduced by further
development.
Options
crude technology
process technology
mature technology
Immature technology

Question No. 18

Marks 10

A ..is an interconnection of components forming a system configuration


that will provide a desired system response.
Options
Design system
Control system
MIS
DSS

Question No. 19
A business strategy in which tasks are done in parallel considering every aspect of

Marks 10

a product's development process is known as ....engineering.


Options
Concurrent
conducive
conjugative
conclusive

Question No. 20

Marks 10

which is not correct for the statement 'alternative technology is at the heart of
development process'
Options
to mitigate man's misery
to remove or reduce poverty
to create unemployment
to improve quality of life and to make man self reliant

Question No. 21
which is not correct for the value of human dignity?
Options
dignity comes from self-competence
self confidence
self-reliance

Marks 10

worries for good health

Question No. 22

Marks 10

which is not part of technique?


Options
a tool
machine
method
process, which makes the solution difficult

Question No. 23

Marks 10

which is not related to management of technology?


Options
technology selection
management of technology options
technology absorption
management of office of technology department

Question No. 24
which is not the elements of TQM system?
Options

Marks 10

leadership
communication
measurement
detentions

Question No. 25

Marks 10

Any process that comes ito physical contact with the product that will be delivered
to an external customer is .
Options
Production process
Business process
Both of the above
none of the above

Question No. 26

Marks 10

appropriateness of a technology can be measured in terms of ..


Options
specific social referants
economic referants
cultural referants
all the three

Question No. 27

Marks -

10
Assured quality is necessary for building customer confidence
Options
correct
correct to some extent
correct to great extent
incorrect

Question No. 28

Marks 10

at the time of making an purchase agreement with a vendor, what is important to


mention about inspection?
Options
the characteristics of the product that are to be inspected
the tolerances that would be allowed
the reputation of the vendor
1 & 2 both

Question No. 29
which is incorrect?
Options
technology has a cost
technology has a life cycle

Marks 10

technology involves risks


technology does not have gestation period

Question No. 30

Marks 10

which is incorrect?
Options
importing technology is a short cut
imported technology provides technology suitable to the environment of the
country where the same is in use
imported technology is always less costly
imported technology is not based on the requirements of local region

Question No. 31

Marks 10

which is not a factor for a good technology?


Options
local problem solvig capability
creating more waste
saves energy
cost reduction

Question No. 32
which is not a problem in acquiring technology?

Marks 10

Options
correct quality
correct quantity
effective utilization of the technology
availability of manpower to use the technology

Question No. 33

Marks 10

which is not a production factors in consideration of a technology?


Options
labour intensive
low capital
capital saving
religious harmony

Question No. 34
Deming's approach requires an organization-wide cultural ....
Options
transfer
transport
transformation
formation

Marks 10

Question No. 35

Marks 10

Deming's focus was on


Options
Leaders
Factories
Employees
Supervisors

Question No. 36

Marks 10

developing an energy efficient car is.


Options
technology development
technology implementation
technology improvement
a programme for development of small size cars

Question No. 37
development of man does not mean
Options
increasing his resourcefulness
to be self competent

Marks 10

live in harmony
poverty

Question No. 38

Marks 10

development of technological capabilities does not include ..


Options
engineering capabilities
manufacturing capabilities
political will power
capabilities in erection and commissioning of industrial projects and systems

Question No. 39

Marks 10

evaluation of cost of quality is a programme to identify the price of nonconformance and the price of conformance
Options
correct
correct to some extent
correct to great extent
incorrect

Question No. 40
Following are used in six sigma

Marks 10

Options
black belt
green belt
both black belt and green belt
none of the Above